ID40140095_SOW.doc

GENERAL SERVICES ADMINISTRATION (GSA)

Federal Acquisition Service (FAS) Southeast Sunbelt Region National Information Technology Commodity Program (NITCP) Statement of Work Task Title: VMS& Tru64 SOFTWARE & TECHNICAL SUPPORT Task Order No: ID40140095 Date: 06/4/2014 1.0 Introduction. Work is to be accomplished for the Department of Commerce (DOC), National Oceanic Administration Agency (NOAA), Suitland, herein referred to as Client, through the General Services Administration (GSA), Federal Acquisition Service (FAS), National Information Technology Commodity Program (NITCP), Southeast Sunbelt Region.

1.1 Points of Contact.

GSA Senior Contracting Officer (SCO)

Name:

Dwayne Cannon Address:

401 W Peachtree St NW, Suite 820 City, State, Zip:

Atlanta, GA 30308 Phone:

404-215- E-mail:

Dwayne.cannon@gsa.gov GSA Customer Account Manager (CAM)

Name:

Cassandra Walker

Address:

401 W Peachtree St NW, Suite 820 City, State, Zip:

Atlanta, GA 30308 Phone:

404-332-3327 E-mail:

Cassandra.Walker@gsa.gov

Client Representative (CR)

Name:

Marilene Kazior Organization:

DOC/NOAA

Address:

4231 Suitland Rd, Rm 1352 City, State, Zip:

Suitland, MD 20746 Phone:

301-817-3922 E-mail:

marilene.kazior@noaa.gov Program Manager (PM)

Name:

Zoe Treuer Organization:

DOC/NOAA

Address:

4231 Suitland Rd, Rm 1352 City, State, Zip:

Suitland, MD 20746 Phone:

301-817-4134 E-mail:

zoe.treuer@noaa.gov 1.2 Background. The Office of Satellite and Product Operations (OSPO) is responsible for the management and operations of the Satellite Operation Control Center (SOCC) and the Environmental Satellite Product Center (ESPC). The SOCC manages and directs the operation of NOAA's satellites and the acquisition of remotely sensed data. The Office has operational responsibility for the Satellite Operations Control Center (SOCC) at Suitland, MD and Command and Data Acquisition (CDA) facilities at Wallops, VA and Fairbanks, AK to command and control the satellites, to track the satellites, and to acquire their data. GOES satellites provide the kind of continuous monitoring necessary for intensive data analysis. The POES satellite system offers the advantage of daily global coverage, by making nearly polar orbits roughly 14.1 times daily. The Defense Meteorological Satellite Program (DMSP), low, earth-orbiting satellites have provided the military with important environmental information. DMSP satellites "see" such environmental features as clouds, bodies of water, snow, fire, and pollution in the visual and infrared spectra.

Computer systems which are used to execute custom Telemetry and Command application programs are based upon the OpenVMS and Tru64 operating systems, products of the Hewlett-Packard Company (HP). While the OSPO Systems Branch does maintain a high level of expertise on these systems, there are instances where more detailed knowledge is necessary to resolve unusual operating system and/or VMS Layer Product behaviors and /or problems.

1.3 Objective: The objective of this task order is to obtain software maintenance support to assist the Satellite Operation Control Center (SOCC) at Suitland. MD.

1.4 Task Order Type: Firm Fixed Price, Non-Severable, Fully Funded.

1.5 Period of Performance: The duration of this task order is a 12-month period of

Performance with no options:

Base Period: 09/12/2014 through 09/11/2015

1.6 Incorporated Clauses.

1.6.1 FAR 52.217-8, Option to Extend Services (Nov 1999). The Government may require continued performance of any services within the limits and at the rates specified in the contract. These rates may be adjusted only as a result of revisions to prevailing labor rates provided by the Secretary of Labor. The option provision may be exercised more than once, but the total extension of performance hereunder shall not exceed 6 months. The CO may exercise the option by written notice to the Contractor within 30 calendar days of the end of the task order.

1.6.2 FAR 52.212-4, Contract Terms and Conditions – Commercial Items (May 2014).

1.6.3 FAR 52.204-9, Personal Identity Verification of Contractor Personnel. (Jan 2011).

(a) The Contractor shall comply with agency personal identity verification procedures identified in the contract that implement Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and Budget (OMB) guidance M-05-24, and Federal Information Processing Standards Publication (FIPS PUB) Number 201.

(b) The Contractor shall account for all forms of Government-provided identification issued to the Contractor employees in connection with performance under this contract. The Contractor shall return such identification to the issuing agency at the earliest of any of the following, unless otherwise determined by the Government;

(1) When no longer needed for contract performance.

(2) Upon completion of the Contractor employee’s employment.

(3) Upon contract completion or termination.

(c) The Contracting Officer may delay final payment under a contract if the Contractor fails to comply with these requirements.

(d) The Contractor shall insert the substance of clause, including this paragraph (d), in all subcontracts when the subcontractor’s employees are required to have routine physical access to a Federally-controlled facility and/or routine access to a Federally-controlled information system. It shall be the responsibility of the prime Contractor to return such identification to the issuing agency in accordance with the terms set forth in paragraph (b) of this section, unless otherwise approved in writing by the Contracting Officer.

2.0 Scope. The objective of this task order is to obtain contractor software maintenance support for the Satellite Operation Control Center (SOCC) at Suitland. MD.

3.0 Performance Requirements.

3.1 The desired support structure will resolve Tru64 and VMS Operating System and Layered Product Application problems in a timely and effective manner which ensures maximum system availability. A US on-shore support source will provide a realistic, time-coordinated means of communication between OSPO and the support facility. Support should meet the following guidelines with the understanding that these are airgapped systems:

I. The contractor shall provide an equivalent or better direct replacement of HP Software Technical Unlimited Support, on a 24x7 schedule, which includes a minimum assistance in the following areas

· System startup/shutdown sequences

· Network device configuration

· Backup and restore processes

· General troubleshooting of the OS and Layered Products

· Crash dump analysis

· Performance recommendations

· Language compiler use and error diagnostics

· System/file/user security management parameters

· Remote and local storage configuration and maintenance ex. SANS

II. The contractor shall provide Call Management: Clear, concise and direct communications are key factors. The contractor shall provide the following:

· Elimination phone menu systems to the greatest extent possible

· The contractor shall typical response within 2 hours of initial call

· The contractor shall initiate problem tracking upon first call contact

· The contractor shall provide progress updates as the problem is being worked

· The contractor shall make problem report summary available upon request

· The contractor shall allow for multiple points of contact to access vendor resources

III. Prior and Current Version Support – The contractor shall be able to provide technical support of all versions of OpenVMS VAX, OpenVMS Alpha and OpenVMS I64, from v6.2 to and including the currently shipping version, and Tru64 5.1B, including patches and updates.

3.2 Product Specifications

The table below contains the hardware, operating systems, layered products and language compilers which will need to be supported in a comprehensive Technical Support Agreement. This support is to be provided for IT Systems consisting of various Digital Equipment Corporation (DEC), Compaq and HP branded products.

POES Configuration

Open3D

DECNet Phase IV Endnode

DCPS Plus

DECNet Phase IV Endnode

DW-Motif

UCX

DCPS Plus

DECNet Phase IV Endnode

Open 3D

DW-Motif

ADA, C, C++, FORTRAN

MMOV-RT

DECNet Phase IV Endnode

Open 3D

DW-Motif

ADA, C, C++, FORTRAN

DMSP Configuration

DECNet Phase IV Endnode

Open3D

DECWindows

DECNet Phase IV Endnode

Open3D

DECWindows

VMSCluster

SW-RAID5

DECNet Phase IV Endnode

Open3D

DECWindows

VMSCluster

C, C++, FORTRAN

Configuration and troubleshooting support

Tru64/UNIX Configuration

Decnet

C

4.0 Deliverables. The contractor shall provide a Technical support Agreement in accordance with the table above.

5.0 Initial Business Meeting. Within ten (10) work days following the task award date, the contractor shall meet with the Program Manager to review goals and objectives of this task order and to discuss technical requirements.

6.0 Records/Data. All data and data rights associated with this effort will be property of the DOC.

7.0 Inspection and Acceptance. Inspection and acceptance will occur in accordance with 52.212-4(a). In the absence of other agreements negotiated with respect to time provided for government review, deliverables will be inspected and the contractor notified of the Client Representative’s (CR) findings within five (5) work days of normally scheduled review. If the deliverables are not acceptable, the CR will notify the CAM immediately.

Unsatisfactory work. Performance by the contractor to correct defects found by the Government as a result of quality assurance surveillance and by the contractor as a result of quality control, shall be at its own expense and without additional reimbursement by the government. Unless otherwise negotiated, the contractor shall correct or replace all non-conforming services or deliverables not later than five (5) workdays after notification of non-conformance.

7.1 Quality Assurance. The Government will evaluate the contractor’s performance of this task order. Government personnel will record all surveillance observations. When an observation indicates defective performance, the CR or other designated evaluator will require the contractor manager or representative at the site to initial the observation. The initialing of the observation does not necessarily constitute concurrence with the observation. It acknowledges that the contractor has been made aware of the non-compliance. Any action taken by the CO as a result of surveillance will be according to the terms of the task order.

8.0 Task Order Terms and Conditions.

8.1 Place of Performance. Work shall be primarily performed at 4231 Suitland Rd, Suitland, MD 8.2 Hours of Operation. The normal hours of operation shall be twenty- four hours a day (7 days a week), Monday through Sunday, including Federal holidays.

8.3 Task Management. The client shall identify a Client Representative (CR) and a Program Manager (PM). Management of this task will be performed by GSA through the CR/PM. The CR/PM will provide technical assistance and clarification required for the performance of this task, participate in project meetings, and receive task order deliverables. Deliverables must be submitted through GSA’s AAS Business Systems Portal (AASBS Portal), formerly IT-Solutions Shop (ITSS) web-based order processing system for client acceptance.

8.3.1 Contracting Officer’s Representative (COR) Designation. After task order award, the Contracting Officer will appoint a COR and issue a COR appointment letter stating the authority for the COR. The contractor will receive a copy of the written designation.

8.4 Key Personnel. The contractor shall identify key personnel in their quote. Any substitution of personnel must be of equally qualified individuals as those identified in the contractor’s quote.

8.5 Expertise. The contractor is responsible for providing personnel with expertise in the following areas:

Technical experience in Tru64 and OpenVMS operating system and Layered Products

8.6 Disclosure of Information. Information made available to the contractor by the Government for the performance or administration of this effort shall be used only for those purposes and shall not be used in any other way without the written agreement of the Contracting Officer. The contractor agrees to assume responsibility for protecting the confidentiality of Government records, which are not public information. Each contractor or employee of the contractor to whom information may be made available or disclosed shall be notified in writing by the contractor that such information may be disclosed only for a purpose and to the extent authorized herein.

8.7 Limited Use of Data. Performance of this task order may require the contractor to access and use data and information proprietary to a Government agency or Government contractor which is of such a nature that its dissemination or use, other than in performance of this effort, would be adverse to the interests of the Government and/or others. Contractor and/or contractor personnel shall not divulge or release data or information developed or obtained in performance of this effort, until made public by the Government, except to authorized Government personnel or upon written approval of the Contracting Officer. The Contractor shall not use, disclose, or reproduce proprietary data that bears a restrictive legend, other than as required in the performance of this effort. Nothing herein shall preclude the use of any data independently acquired by the contractor without such limitations or prohibit an agreement at no cost to the Government between the contractor and the data owner which provides for greater rights to the contractor.

8.8 Government Furnished Items.

Information. The Government will provide the names and contract information for Government points of contact expected to utilize telephone technical support, and a list of support systems by hardware type, node name, OS, and layered products.

8.9 Contractor Furnished Items. Except for those items or services stated as Government furnished, the contractor must furnish everything needed to perform this task order according to all its terms.

8.10 Travel. No travel is anticipated or authorized under this task order.

8.11 Contractor Identification. Contractors shall wear identification badges while working at Government facilities.

8.12 Privacy Act. Work on this project may require that personnel have access to Privacy Information. Personnel shall adhere to the Privacy act, Title 5 of the U.S. Code, Section 552a and applicable agency rules and regulations.

8.13 Security. Site visits are at the contractor’s discretion but are not required by this contract. The highest level of security required for this effort is unclassified.

8.14 Personal Service. The client has determined that use of the GSA contract to satisfy this requirement is in the best interest of the Government, economic and other factors considered, and this task order is not being used to procure personal services prohibited by the Federal Acquisition Regulation (FAR) Part 37.104 titled “Personal Services Contract.”

9.0 Invoices and Payment Information.

9.1 Invoices. The Contractor shall provide the following payment information for GSA use. It must be an exact match with the information under the order number in the GSA ITSS (Information Technology Solution Shop) Contract Registration (not the Contractor’s company or individual representative’s registration) as well as with the information under the Contractor’s DUNS number in the SAM. Mismatched information will result in rejected payments.

Company Name – Legal Business Name and DBA (Doing Business As) Name

Mailing Address – Contact and Address Information

Remittance Address – Remit To Address Information

Employer’s Identification Number – Federal Tax ID

DUNS (Data Universal Numbering System)

Invoice Information Invoice Number – must not include any special characters; ITSS and the invoice must match

ACT Number from SF 1449

GSA Order Number – must match ITSS

Point of Contact and Phone Number

Period of Performance for the Billing Period

Prompt Payment Discount, if offered

Total Invoice Amount –

Invoice Submittal A copy of the invoice must be posted in the GSA IT Solutions Shop (ITSS) web-based Order Processing System (http://it-solutions.gsa.gov) or future equivalent. The COTR and GSA CO/CAM must approve the invoice in ITSS prior to payment.

The original invoice must be submitted to GSA’s finance center. This may only be done electronically to the finance center web site (http://www.finance.gsa.gov).

The invoice information posted in ITSS must match the invoice information submitted to GSA’s finance center to initiate a receiving report.

The payment information must satisfy a three-way match (ITSS, GSA finance center, and SAM for the invoice to be successfully processed for payment.

Invoices for Commodities may only be submitted after the goods are delivery unless otherwise approved by the Contracting Officer.

Invoices for final payment must be so identified and submitted within 60 days from contract completion. No further charges are to be billed. The Contractor shall request an extension for final invoices that may exceed the 60 days from GSA.

9.2 Past Performance Information: The Government will provide and record Past Performance Information for acquisitions over $150,000 utilizing the Contractor Performance Assessment Performance System (CPARS). The CPARS process allows contractors to view and comment on the Government's evaluation of the contractor's performance before it is finalized.

Once the contractor’s past performance evaluation is finalized in CPS it will be transmitted into the Past Performance Information Retrieval System (PPIRS).

Contractor’s are required to register in the CPARS, so contractor’s may review and comment on past performance reports submitted through the General Services Administration.

Below are the web sites addresses:

CPARS - https://www.cpars.gov

PPIRS - http://www.ppirs.gov

9.3 Task Order Closeout. The contractor shall submit a final invoice within forty-five (45) calendar days after the end of the Performance Period. After the final invoice has been paid the contractor shall furnish a completed and signed Release of Claims (GSA Form 1142) to the Contracting Officer. This release of claims is due within fifteen (15) calendar days of final payment.

4TAP____________

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