ATTACHMENT_A.docx

ATTACHMENT A

STATEMENT OF NEED

Work is to be accomplished for the Department of Commerce (DOC), National Oceanic Administration Agency(NOAA), Suitland, herein referred to as Client, through the General Services Administration (GSA), Federal Acquisition Service (FAS), National Information Technology Commodity Program (NITCP), Southeast Sunbelt Region.

The desired support structure will resolve Tru64 and VMS Operating System and Layered Product Application problems in a timely and effective manner which ensures maximum system availability. A US on-shore support source will provide a realistic, time-coordinated means of communication between OSPO and the support facility. Support should meet the following guidelines with the understanding that these are air gapped systems:

I. Provide an equivalent or better direct replacement of HP Software Technical Unlimited Support, on a 24x7 schedule, which includes a minimum assistance in the following areas

· System startup/shutdown sequences

· Network device configuration

· Backup and restore processes

· General troubleshooting of the OS and Layered Products

· Crash dump analysis

· Performance recommendations

· Language compiler use and error diagnostics

· System/file/user security management parameters

· Remote and local storage configuration and maintenance ex. SANS

II. Provide Call Management: Clear, concise and direct communications are key factors. The contractor shall provide the following:

· Elimination phone menu systems to the greatest extent possible

· Typical response within 2 hours of initial call

· Initiate problem tracking upon first call contact

· Provide progress updates as the problem is being worked

· Make problem report summary available upon request

· Allow for multiple points of contact to access vendor resources

III. Prior and Current Version Support – The contractor shall be able to provide technical support of all versions of OpenVMS VAX, OpenVMS Alpha and OpenVMS I64, from v6.2 to and including the currently shipping version, and Tru64 5.1B, including patches and updates.

The table below contains the hardware, operating systems, layered products and language compilers which will need to be supported in a comprehensive Technical Support Agreement. This support is to be provided for IT Systems consisting of various Digital Equipment Corporation (DEC), Compaq and HP branded products.

POES Configuration

Open3D DECNet Phase IV Endnode

DCPS Plus DECNet Phase IV Endnode DW-Motif

UCX

DCPS Plus DECNet Phase IV Endnode Open 3D DW-Motif

ADA, C, C++, FORTRAN

MMOV-RT

DECNet Phase IV Endnode Open 3D DW-Motif

ADA, C, C++, FORTRAN

DMSP Configuration

Digital AlphaStation 500/333

OpenVMS Alpha 7.1

NAS 150

DECNet Phase IV Endnode Open3D DECWindows

Digital AlphaStation 500/333

NAS 150

DECNet Phase IV Endnode Open3D DECWindows VMSCluster

SW-RAID5

AlphaServer 1000A 5/300

NAS 200

DECNet Phase IV Endnode Open3D DECWindows VMSCluster

C, C++, FORTRAN

Configuration and troubleshooting support

Tru64/UNIX Configuration

HP AlphaServer DS-15A

HP Tru64 5.1B

FORTRAN

Decnet C

The normal hours of operations telephone support availability shall be twenty-four hours a day (7 days a week), Monday through Sunday, including Federal holidays.