ID06200015_T04_06_NCSC_JOFOC_signed_Redacted.pdf

This document outlines a sole source justification for a federal contract opportunity. The contract is for logistical support services for the National Customer Service Center within the General Services Administration's Federal Acquisition Service. The contractor will provide customer service support 24 hours a day and 7 days a week through phone, email, chat and other channels. The services are essential to GSA's mission and currently account for 51% of resources supporting the National Customer Service Center. An urgent need was cited to ensure no break in services while allowing time to award a recompeted contract. The sole source contract was awarded on a firm-fixed price basis to LCI for a one year period from September 2020 consisting of a two month base period and ten one month option periods.