PWS_Draft.pdf

General Services Administration (GSA) Federal Acquisition Service (FAS)

Assisted Acquisition Services Division Southeast Sunbelt Region

PERFORMANCE WORK STATEMENT

Facilities Management, Maintenance, and Operations Support

Solicitation Number: ID04170001

1.0 Introduction: Work is to be accomplished for the United States Central Command (USCENTCOM), Office of the Headquarters Commandant (CCHC), MacDill Air Force Base (AFB), FL, herein referred to as Client, through the General Services Administration (GSA), Federal Acquisition Service (FAS), Assisted Acquisition Services Division (AASD), Southeast Sunbelt Region.

1.1 Reserved

1.2 Objective: The CENTCOM Forward Headquarters (CFH) requires professional and sustained facilities and lodging management, maintenance, logistics support to facilities and lodging management and maintenance; and engineering planning expertise in order to provide long range operational support for USCENTCOM CFH at AUAB, Qatar and the Rear Area Headquarters at MacDill, AFB (hereafter refered to as Tampa).

1.3 Contract Type: Performance Based, Time & Material (T&M), Severable

1.4 Period of Performance:

Base Year: 01 December 2016 through 30 November 2017 Option Year 1: 01 December 2017 through 30 November 2018 Option Year 2: 01 December 2018 through 30 November 2019 Option Year 3: 01 December 2019 through 30 November 2020 Option Year 4: 01 December 2020 through 30 November 2021

2.0 Scope: The CFH is currently located at Al Udeid AB (AUAB), Qatar. CFH requires contractor support to provide required facility management and maintenance and related resource management to support operations at CFH, and as an adjunct, the Rear Area support at Headquarters, USCENTCOM, MacDill, AFB, FL as directed by the Headquarters’ Commandant (CCHC).

Requirements exist for contractor provided program management of the CFH facilities under the guidance of CCHC. The majority of maintenance and logistics support will be performed at AUAB with deployments to other locations as needed. Lodging management will be at AUAB only. The CFH at AUAB is comprised of seven (7) permanent command and control, conference, and related support facilities totaling 311,000 square feet spanning a sixty (60) acre area. There are two (2) billeting dormitories and thirty (37) individual Distinguished Visitors Quarters (DVQ) housed in five (5) separate facilities. In total, the CFH facilities consist of six (6) primary and seventeen (17) supporting buildings used for a variety of personnel and logistical needs (see Attachment #1 – Facilities List). Overall, the facilities accommodate up to 800 personnel in lodging and over 1,200 in office spaces.

The base is a 24/7 operation where Saturday and Sunday are normal work days, and the contractor should expect to work these days with manning to support operations.

2.1 Contractor support at CFH is primarily to provide maintenance on and management of non-real property items (e.g. main UPS, portable AC units for supplemental air, office transformers, lamps, fire extinguishers, shredders, work stations, furniture, CENTCOM owned lock systems, signage, cell phone boxes, organizational displays, light fixtures, bulbs, power strips, fly traps, furniture, touch-up painting, circulating fans, small motors, air filters, supply/return air grilles, ceiling tiles, portable UPS, floor tiles, CENTCOM owned carpets, podiums, etc.). The contractor shall provide capability to properly manage facilities to meet facilities management requirements expected of the tenant/user by AF and host base standards; conversely monitor the AF and host base support to ensure they meet facility maintenance standards and report failures to the COR (e.g. generators, HVAC and fire detection, alarm and suppression systems are maintained IAW with governing standards). The contractor shall provide lodging management for the CFH dorms and Distinguished Visitor quarters and shall have the capability to perform troubleshooting and user-level preventative maintenance checks on the CFH mechanical, electrical, and heating ventilation and air conditioning system, as well as helping to ensure that higher level preventative maintenance inspections are being conducted. There shall be times when the contractor shall do repairs or maintenance as approved by the Client and 379th ECES.

2.1.1 CFH, mechanical, electrical, and plumbing systems have

residential type equipment in the DVQs and individual rooms with industrial and commercial equipment supporting the larger command and control and support facilities. Large systems include 500 KVA Uninterruptible Power Systems, air conditioning units from five (5) ton condenser units to chillers units up to 383 tons and generators from 866 kilowatts up to 1.2 megawatts.

2.2 Contractor support at MacDill AFB is limited to providing maintenance and management of CENTCOM owned non-real property items (e.g.

locks, cell phone boxes, security doors, signage, furniture, organizational displays), user/tenant level minor repair and facilities management tasks, project design and management as approved by the Headquarters Commandant, overall contract program management, and provision of expert computer aided design and minor engineering assessment capability which is otherwise not resident within the Headquarters Commandant office and is not conducted by 6th Air Mobility Wing.

2.3 Host Base Support:

2.3.1 379th Expeditionary Civil Engineer Squadron (ECES) is responsible Base Operations Support at AUAB. The 379th ECES is responsible for the maintenance of the real property (buildings, pavements and grounds) and real property installed equipment (RPIE), mechanical, electrical, plumbing (MEP) and fire systems within CFH.

2.3.2 6th Air Mobility Wing has similar responsibilities for Base

Operations Support and real property maintenance at MacDill

AFB.

3.0 Operational Compliance: Work shall include a variety of logistics, engineering planning, and services support and the contractor shall work in conjunction with CCHC and IAW the following:

All applicable DoD publications All applicable U.S. commercial standards All applicable U.S. treaties, laws and codes National Electric Code (NEC) National Electric Safety Code (NESC) Institute of Electrical and Electronics Engineering (IEEE)

Standards Occupational Safety and Health Administration (OSHA) safety regulations and guidance U.S. Environmental Protection Agency Guidelines Overseas Environmental Baseline Guidance Document

(OEBGD)

Final Governing Standards (FGS) Army Regulation 420 Series All applicable Air Force publications with emphasis on Air Force

32 series publications Uniform Facilities Criteria (UFC) International Building Codes National Fire Protection Association (NFPA) Codes US Army Corps of Engineering Regulations CENTCOM Polices, Standard Operating Procedures, and

Regulations

Note: This Contract does not solicit nor authorize Construction and Architect-

Engineering Services as set forth in FAR Part 36.

4.0 Performance Requirements: This effort requires contractor to staff this effort with contractor personnel who are experts in their respective disciplines.

Contractor personnel will maintain a professional appearance and wear distinctive clothing (provided by the contractor) clearly identifying them as the facility contractor for CFH and will try to avoid clothing similar to the third country nationals that work on AUAB. The CFH requires redundancy for all skills during scheduled leaves. The contractor shall identify from the existing contractor employees a backup person for each of the technicians. Work will require frequent interaction with various DOD agencies, military departments, services and Unified Commands, subordinate Government agencies, and other contractor teams. Contractor personnel will work in a dynamic environment and will assist and advise CCHC personnel in the liaison and coordination with multiple DOD and United States organizations. Contractor personnel will perform contract tasks in a senior staff environment, under pressure, in a fast-paced and demanding arena. Performance of contract tasks will require contractor personnel to work both independently and as a team.

4.1 Primary Scope of Operations: Contractor shall perform

operations, maintenance, modernization and alterations throughout CFH facilities. Contractor shall perform planning and complete project management at both CFH and Tampa in support of CCHC Facilities Branch. The work at the Tampa Headquarters is focused on project management and structural maintenance, repair and alteration as described in paragraphs 4.2 and 4.2.7 through 4.2.11.

Project management will include but not be limited to site survey, planning, preparing work statements, specifications, design, cost estimates, execution and coordination. All actions shall be executed in a timely manner, shall not violate regulatory policies and shall not interfere with accomplishment of the USCENTCOM mission.

4.1.1 Excluded in this PWS is project management of Military

Construction projects and minor construction in which the Host Base provides project management. This PWS does include limited oversight of minor construction and repair projects for the sole purpose of coordination with and within CENTCOM for CENTCOM purposes.

4.1.2 At the discression and approval of client, the contractor shall take necessary and directed steps to maintain real property and real property installed equipment (e.g. generators, HVAC and fire detection, alarm and suppression systems) when the performance of such is not accomplished by the AF and host base in a reasonable amount of time or the AF and host base states they are not able to perform.

4.2 Maintenance and Operations: Contractor shall perform various technical and non-technical activities in the support of facilities, mechanical, electrical, plumbing requirements and any repairs within scope of the contract, as authorized by the client. Document (in files on the CENTCOM network) regular system checks required, in order to provide the CFH assurance that facility related mechanical and electrical requirements are being checked for serviceability. The documentation shall be updated as equipment, rooms, or functions change. The documentation shall be detailed enough as to provide at a minimum, description of item, date, time, location, and item checked, condition of the item, action required, and status of such action. The structures tasks performed shall include but not be limited to carpentry and masonry modernization and alterations, sheet metal, welding, locksmithing, and minor movement and reconfiguration of furniture. Mechanical tasks performed shall include but not be limited to user level inspection, troubleshooting and repair of the heating, ventilation, air conditioning, plumbing and electrical systems. Electrical tasks performed shall include but not be limited to 110/220V 3-phase interior maintenance and installations as authorized by the host base plus exterior electric and generator maintenance and operations; includes responsibility for Emergency Generator transfer of power between commercial base source, spanned by the Uninterrupted Power System (UPS), and transfer to the emergency generator. Below is an average representation of the number of work tickets processed at CFH (segregated functionally) over an average (12) month period:

Structures Plumbing HVAC Locksmith Electrical

200 200 600 300

4.2.1 Contractor shall develop plans utilizing Computer Aided Design (CAD) software; assist in the preparation of cost estimates, performance work statements, and specifications for existing and proposed facilities.

Contractor shall interpret design sketches to produce working drawings using applicable software and techniques, and maintain architectural, structural, civil, mechanical, and electrical drawings. This work will be required both at CFH and Tampa.

4.2.2 Contractor shall use AutoCAD and Revit (already

available on CENTCOM computers and networks) to communicate and coordinate with all parties throughout initial planning, project management, and operation of the facilities as requested by the CENTCOM Chief of Facilities (AutoCAD, Revit, Navisworks and are standard applications used in the Facilities Division, USCENTCOM). This work will be required at CFH and Tampa.

4.2.3 Contractor shall provide advice and assistance to the

Client in the areas of planning, execution, and management, and shall provide technical support and management of corrective and preventive maintenance, as well as modernization, and alteration, including ancillary support of all facilities and associated infrastructure. This also includes management of the facilities equipment warranty guarantee program. This work will be required at CFH and Tampa.

4.2.4 Contractor shall assist in developing, plan and review

requirements for facility alteration, upgrade, retrofit, and expansion, and shall provide technical oversight for matters pertaining to both current and future projects.

This work will be required at CFH and Tampa.

4.2.5 Contractor shall interpret and apply building codes and standards to ensure USCENTCOM requirements are met per references listed in Paragraph 4.0.

4.2.6 Contractor shall respond to client inquiries, and prepare and manage work requirements (AF Form 332, Base Civil Engineer Work Request, AF Form 103 Work Clearance Request, and CCHC Help Tickets) during processing, approval, and completion stages.

Approximately fifty (50) work clearance requests are submitted in a twelve (12) month period.

4.2.7 Contractor shall plan, install, repair, alter and/or replace furnishings, fixtures, equipment (FFE) and finishes, to include doors, flooring, ceilings, and cabinets as necessary.

4.2.8 Contractor shall maintain key accountability on the BEST

Key Code system plus all locks, safe and vault doors, dial and cipher locks, to include installation, combination changes, disabling or penetrating inoperative locks (such as a Mass Hamilton X-09). Contractor shall possess GSA safe and lock certification with minimum 5 years’ experience. This work will be required at CFH and Tampa.

4.2.9 Reserved

4.2.10 Contractor shall provide welding and sheet metal

fabrication for minor maintenance and repair of flashing, ducting, fencing, turnstiles, signage, and other structural components, and shall troubleshoot and repair mechanical gates.

4.2.11 CFH has two (2) large capacity industrial shredders and many office size shredders. The contractor shall provide the necessary training on the industrial shredders and track it on the CCHC SIPR network Facilities SharePoint portal. The contractor shall provide minor maintenance on the large capacity shredders and operational checks on the smaller shredders.

4.2.12 Contractor shall, for the CFH, develop an Emergency

Response Plan (ERP), in conjunction with the host base, which details immediate response capabilities for emergency facility repairs for wind damage, electrical, mechanical, and water.

4.2.13 Contractor shall, for the CFH, maintain/repair/install mechanical systems and heating ventilation and air conditioning hardware capabilities, integration, limitations, and enhancement and maintains available back-up assets on hand to ensure operational levels.

4.2.14 Contractor shall, for the CFH, provide capability to

move/install/repair office and dorm items. For example, electrical floor boxes, power strips, small appliance transformers, lamps, overhead fans, fan motors, wall outlets, and cable TV outlets for new configurations.

Contractor shall monitor and troubleshoot at user defined levels all primary and secondary electrical distribution systems, and any associated components, at the CFH.

Contractor shall advise USCENTCOM regarding electrical systems and hardware capabilities, integration, limitations, and enhancements.

4.2.15 Contractor shall maintain CFH Uninterrupted Power

Supplies (UPS) to ensure operational availability is maintained at appropriate levels, and shall maintain and operate the CFH Emergency and Tactical Generators and associated Transfer Switches. Contractor shall maintain a computerized database maintenance log of all PMIs done on the UPS to include any major component change or replaced item. Contractor shall identify critical parts to have on hand and get additional technical help within a 24-48 hour time period.

4.2.16 Contractor must be familiar with electrical systems

designed in Qatar.

4.2.17 Contractor shall, at CFH, coordinate cleaning that is done by the Contractor so as not to coincide with the base custodial contract as much as possible and shall clean and keep in an orderly condition working areas and washrooms, or premises of an office, quarters, or other establishment. Duties involve a combination of the following: sweeping, mopping or scrubbing, and polishing floors; removing chips, trash, and other refuse; dusting equipment, furniture, or fixtures; polishing metal fixtures or trimmings; providing supplies and minor maintenance services; and cleaning lavatories, showers, and restrooms. Duties also include removal of debris and plant growth in and around CFH facilities, plus stocking of water coolers in CFH buildings, and escort of maintenance, custodial service personnel, and in-house project identified by USCENTCOM into project areas.

4.3 Logistics and Services: Contractor shall provide all requisite logistics and services support necessary to conduct the CFH facilities maintenance and operation function which shall include but not be limited to research, issue, inventory, accountability, maintenance, qualification verification, and purchase of approved government material listing. Activities shall also include air freight management and tracking, pallet building and marshaling, asset management, and be familiar with custom inspection procedures and processes. Contractor shall provide logistical support to CCHC for the CFH. Contractor logistical support is only provided for directly related work under this contract. Activities shall be in strict compliance with all applicable policies and regulations. The contractor shall understand and operate under the Customs Laws and Regulations of Qatar and the United States (to include United States Air Force processes when applicable).

Note: Contractor does not provide general logistics (i.e. supply, transportation, medical, weapons, etc).

4.3.1 Contractor shall provide and maintain a complete

computerized inventory on the CENTCOM network of all equipment, material, furniture, and tools available to the contractor for use in facility management at CFH. This includes both government provided material/equipment and material/equipment purchased by the contractor in the course of providing services under this contract. A snap shot of the current inventory is listed in Attachment 2-Inventory List. The contractor shall provide monthly inventory updates on material. The contractor will provide quarterly updates of the equipment and tools inventory database to the Contracting Officer Technical Representative (COTR).

4.3.2 Contractor shall maintain, on the CENTCOM network, a

computerized supply procurement/requisition and tracking database of materials requested from the Client.

The minimum data required is description of item, date requested, date funded, estimated and delivery date.

Any HAZMAT item shall be identified. If HAZMAT item, provide information on whether it was an approved HAZMAT item or whether documentation was turned in for approval with the date.

4.3.3 With government approved material list, contractor may

be required to procure or acquire some material that may be considered hazardous. Some examples of those materials are nitrogen, oxygen, paint and equipment batteries. Contractor will utilize the installations logistics systems and should be familiar with the Air Force process of using the HAZMART Pharmacy. The contractor shall be able to properly provide the documentation necessary to be able to obtain HAZMAT repair and maintenance items using the local HAZMART Pharmacy environmental rules on documentation for procurement.

4.3.4 Contractor shall represent USCENTCOM as the Primary

Fuel Tank Custodian at CFH. The contractor shall complete the training provided by the 379th Expedient Logistics Resource Squadron Fuels (ELRS) Management Flight, follow the local 379th ELRS Fuel Custodian guidance, and be familiar with AFI 23-204 Organizational Fuel Tanks as it relates to USCENTCOM.

4.3.5 Contractor shall manage all CFH billeting requirements

and shall perform all tasks related to reservations, inventory and control of related CFH assets to include reconciliation and coordination of records for inbound and outbound personnel. Contractor shall be responsible for maintenance and update of the billeting portion of the CCHC CFH web page.

4.4 Project Management: Contractor shall provide a designated project manager who will oversee and supervise all administrative functions that are directly related to this contract in support of Headquarters Commandant Project Manager shall prepare and maintain current Master Schedule database to track CFH facilities related maintenance documentation/oversight tasks and other pertinent activities. Projects may range in size from $2K to $350K in modification and repair work. The work consists of various jobs to repair facilities or modify existing work.

4.4.1 Contractor shall coordinate daily with the USCENTCOM

COTR and Task Manager to ensure that day-to-day support activities comply with government schedules and priorities. The contractor shall assist in providing oversight of all CFH facilities contract repair, maintenance, and modification work.

4.4.2 Contractor project manager shall develop and monitor

contractor performance standards, and establish and manage contractor work schedules for assigned tasks, and shall assist with the production of briefings, information papers, and data management as requested by the CFH.

4.4.3 Contractor shall act as Assistant Facility Manager for all

USCENTCOM CFH facilities and supporting infrastructure. Contractor shall manage all CFH facilities as requested by CCHC.

4.4.4 Contractor shall manage CFH Fire, Safety, Health, and

Environmental programs (following programs established by the host base and the Client) to include: publication compliance, file management, inspections, coordination of base and post inspections, and shall proactively issue resolution and correction of discrepancies. The contractor shall appoint and assign a Unit Safety Representative as necessary for sufficient coverage of all USCENTCOM CFH facilities IAW CENTCOM Regulation385-1, CENTCOM Safety Program. Program includes the two (2) safety boards and inspection and upkeep of automated external defibrillators (50), eye wash stations (10), shower stations (4), and fire extinguishers (500).

4.4.5 Contractor shall assist and advise in project planning

efforts from concept and schematics, through final drawings. Contractor shall analyze drawings for constructability, errors and omissions, conflicts, phasing, life cycle management, etc.

4.4.6 Contractor shall provide expert advice, written reports, PowerPoint presentations, correspondence, computer schedules and other documentation as requested or appropriate for a given situation.

4.4.7 At the CFH (and for certain projects at the Tampa

Headquarters) as directed by the client, the contractor shall liaise for “cradle to grave” project management.

Contractor shall provide expert recommendations with regard to planning and construction activities. Contractor shall represent the CFH in testing and commissioning of electrical, HVAC, and other building systems. Contractor shall ensure that O&M manuals and documents are complete when submitted by the construction contractor.

4.5 General/Miscellaneous Support:

4.5.1 Contractor shall, for CFH, manage the CENTCOM Facility

escort program IAW applicable host base policies and regulations to ensure proper supervision and control of custodial or maintenance personnel who enter any USCENTCOM CFH facility. Contractor shall provide escort capability for in-house projects on an as needed basis.

4.5.2 Contractor shall, for Tampa, provide two TS/SCI eligible escorts for the purpose of escorting un-cleared contractors and visitors to the Headquarters’ Commandant Office that require access to the campus and facilities. The escorts shall perform escort duty IAW CCR 420-3, CCR 380-1 and the CCHC Facilities SIPRNet Portal. Standard hours of operation are IAW Escort Policy as stated in CCR 420-3 and the Facilities SIPRNet Portal. When not performing escort duty, individuals shall perform general labor as tasked by the client to include but not limited to the following: assist contractor’s personnel with tasks described in this PWS;

provide policing of the CENTCOM campus; empty CENTCOM campus trash and recycling containers; and, power wash as tasked.

4.5.3 Contractor shall, for CFH and Tampa, provide the capability to take photographs of facility related items and issues.

Contractor shall obtain through the client, necessary equipment (equipment shall be government owned) and credentials (COMPUSEC Card and any other requirements by local authorities).

4.6 Facilities Customer Service Desk Support (FCSD): Contractor shall provide a FCSD to provide the CFH staff a single point of contact for the reporting, assignment and tracking of all facilities maintenance and repair related issues at CFH. The FCSD will provide the CFH with a common venue to report and provide initial and immediate response to CFH facilities related emergencies.

Service will be provided on 24-hours a day, seven (7) days a week, year round basis. The FCSD will coordinate, become familiar and current on the 379th Expeditionary Civil Engineer Squadron (ECES) Facility Manager Handbook. Contractor shall use the process to report facility issues for AF real property with the 379th ECES Customer Service. The FCSD will provide a draft Standard Operating Procedure (SOP) sixty days (60) after contract award on items to complete during a typical shift and the final within ten days

(10) after Client approval of the draft. SOP will include functional and security checks of key facilities, function checks of vacant rooms or areas within CFH, checklist for functional and security checks, exterior facility functional checks, and UPS functional checks. The FCSD personnel should have some background in mechanical, electrical, and plumbing systems.

4.6.1 USCENTCOM customers report facilities maintenance

problems in person, via telephone, via email, or via Remedy Ticket System. The FCSD will assist USCENTCOM customers in submitting Remedy Tickets when reporting issues outside the ticket system. Ensure any AF real property identified in the ticket has a correlated ECES job order number or work order request number attached to it for tracking within the ECES system. This will provide CCHC leadership with visibility on all tickets / issues and their status within USCENTCOM. After identifying the issue to ECES, the FCSD will assign issue tickets and notify the appropriate trade’s technician within USCENTCOM.

4.6.2 The FCSD will also serve as the First Responder for

Facilities related emergencies, to include: Fire; Loss of Air Conditioning (reset FDECU’s/Chillers); Loss of Isolated Electrical power (reset breakers); Loss of Commercial Electrical Feed (activate generators & transfer electrical load); Inclement Weather (damage from wind/sandstorms); UPS issues, on-order activation of decontamination chamber air handling systems, and safety related emergencies. If mission critical repairs cannot be accomplished by the first responder (FCSD);

the FCSD will notify the CFH Facilities Manager and Site Lead for recall of the appropriate trade’s technician. For emergencies associated with systems/equipment/real property supported/maintained by host command, the FCSD will contact the appropriate host command office or element and issue the applicable emergency work order(s).

4.6.3 When the on-duty FCSD is away from the desk

(responding to trouble calls, restroom break, or meal), USCENTCOM customers may leave messages on a voice message on the telephone answering machine or call the published cell phone number. The on-duty FCSD will check the machine immediately upon their return to the desk.

4.6.4 To meet the 24/7 on-site requirement; the FCSD will be

manned/operated at all times, with the Contractor responsible for coordinating on-site relief if needed to support a break. The Site Lead will coordinate with the CFH Facilities Manager to request deviation from coverage for any reason (sickness, leave, etc).

4.6.5 The government shall provide a physical location, with

dedicated telephone line/number, answering machine, SIPRNet/NIPRNet workstations, and common user SIPRNet/NIPRNet email accounts. FCSD operators would be trained and designated as “Analysts” in the Remedy Ticket System. FCSD operators would be trained (by applicable Contractor and CCHC trades technician) to: reset UPS, trace and reset electrical breakers; activate generator(s) and transfer electrical load(s); report fires to fire department, initiate evacuation and containments (as much as possible without possible exposing self or others to undo danger) and minor facility maintenance to maintain a healthy facility.

5.0 Performance Criteria Matrix

Deliverable or Required Services

(1)

Performance Standard(s) (2)

Acceptable Quality Level

(AQL)

(3)

Method of Surveillance

(4)

PWS 4.2

Maintenance and Operations

Conduct various technical activities in the support of CCHC facilities as requested by the Client.

Technical actions meet

CCHC

requirements for providing immediate response for routine and

Periodic Government review and inspection.

100% Government review and acceptance of emergency repairs, and prevent any interruptions in operational flow.

Provide a draft computerized database including the documentation for regular system checks for all facility mechanical and electrical systems within sixty (60) days after contract award. Provide final ten (10) days after the government approval of the draft.

documentation for the maintenance checks and updates to the schedule as necessary.

PWS 4.2.4 – 4.2.5

Facility alteration, upgrade, retrofit and expansion

Provide advice and assistance in planning, developing, executing and managing requirements and projects

Provide for each new work request, briefing slides, in provided

CENTCOM

format, stating requirement, options for execution, cost & time estimate and coordination, for presentation to a Facilities Working Group (FWG) or higher approval authority; to be completed when needed for such approval or scheduled FWG

Provide and maintain a summary status of the above information and management actions.

Maintain such, 100% acceptance.

up to date, utilizing the

CENTCOM

Portal as directed.

PWS 4.2.12

Emergency Response Plan

(ERP)

Develop an ERP for CFH which clearly defines immediate response capabilities for emergency facility repairs as requested by the Client and in accordance with regulatory guidance.

Deliver draft within sixty (60) days following contract award date, and the final within thirty

(10) days after government review and acceptance and updates.

PWS 4.3

Logistics and Services

Provide all requisite logistics and services to support CFH facilities maintenance and operations as stated in the PWS and as requested by the Client.

Meet the daily needs of CCHC by ensuring logistics are planned and executed in a timely manner.

Routine

PWS 4.3.2

Inventory

Provide inventory of material, tools, furniture, and equipment at CFH

First complete inventory draft due sixty (60) days after contract award with final ten

(10) days after the draft approval by the government.

After the approval, provide monthly inventory list on material.

Provide quarterly updates on equipment and tools.

review and acceptance of the inventory and updates.

PWS 4.4 – 4.4.7

Project management

Perform planning and management functions in support of CCHC Facilities as requested by Client and within the requirements of this PWS. Documents shall be clear, concise and

Does not cause any delay in execution of CCHC mission and does not violate any regulatory

Client observation and random review relevant to each project or program.

policies.

PWS 4.4

Master Schedule

Provide a computerized Master Schedule database designed to track CFH facilities related tasks and other pertinent activities.

Schedule may be prepared in Contractor format but requires Client approval.

Deliver draft within sixty (60) days following contract award date, and the final within ten

(10) days after government review and acceptance and updates.

PWS 9.1

Quality Control Plan

Well defined and easily understood plan with reporting and corrective action instructions. Quality Control Plan must be delivered within ten (10) business days following contract award date.

No deviation from standard is allowed inspection and

PWS 15.1 and 15.2 Prepare and deliver Monthly Status Reports (MSR) and Contract Summary Report (CSR)

Provide accurate reports reflecting required information in the prescribed format and delivered on or before the due date.

No deviation from standard is allowed inspection and acceptance

6.0 Personnel Workload and Expertise Requirements: A Workforce

Projection based on historical data (see Attachment #3 – Workforce Projection) is provided to detail contractor personnel workload and expertise requirements. This data is the government’s estimated workload and is not intended to be binding on either party or to be the only possible solution to the requirements. The CENTCOM security clearance requirements required to properly operate within the CENTCOM HQ are detailed in below in Section 10.10.

7.0 Initial Business and Technical Meeting: Within ten (10) business days following the contract award date, contractor shall meet with GSA and USCENTCOM CCHC to review goals and objectives of the USCENTCOM Facilities Maintenance and Operations Support Contract, and to discuss technical requirements. Contractor shall take minutes of the meeting and disseminate the results to both GSA and CCHC.

8.0 Records/Data: Data may be assembled into various forms and formats.

Contractor may use Client data to compile formal or ad hoc reports, develop processes or procedures, and brief leadership. Data will not be disseminated except as directed by Client. All data, data rights and software associated with this contract shall be property of USCENTCOM.

9.0 Inspection and Acceptance: Inspection and acceptance will occur in accordance with 52-246-6, Inspection of Services – Time and Material and Labor Hour. In the absence of other agreements negotiated with respect to time provided for government review, deliverables will be inspected and the contractor notified of the CR findings within five (5) work days of normally scheduled review. If the deliverables are not acceptable, the CR will notify the PM immediately.

Unsatisfactory work - Performance by the contractor to correct defects found by the Government as a result of quality assurance surveillance and by the contractor as a result of quality control, shall be at its own expense and without additional reimbursement by the government. Unless otherwise negotiated, the contractor shall correct or replace all non-conforming services or deliverables not later than five (5) workdays after notification of non-conformance.

9.1 Quality Control: The contractor shall provide and maintain a

Quality Control Plan (QCP) that contains, as a minimum, the items listed below to the CR and PM for acceptance not later than ten

(10) business days after award. The PM will notify the contractor of acceptance or required modifications to the plan. The contractor shall make appropriate modifications and obtain acceptance of the plan within thirty (30) calendar day from the date of award.

The QCP shall include the following minimum requirements:

A description of the inspection system to cover all major services and deliverables. The description shall include specifics as to the areas to be inspected on both a scheduled and unscheduled basis, frequency of inspections, and the title of inspectors.

A description of the methods to be used for identifying and preventing defects in the quality of service performed.

A description of the records to be kept to document inspections and corrective or preventative actions taken.

All records of inspections performed shall be retained and made available to the Government upon request throughout the contract performance period, and for the period after contract completion, until final settlement of any claims under this contract.

9.2 Quality Assurance: The Government will evaluate the

contractor’s performance of this contract. For those tasks listed in the Performance Matrix, the CR or other designated evaluator will follow the method of surveillance specified in this contract.

Government personnel will record all surveillance observations.

When an observation indicates defective performance, the CR or other designated evaluator will require the contractor manager or representative at the site to initial the observation. The initialing of the observation does not necessarily constitute concurrence with the observation. It acknowledges that the contractor has been made aware of the non-compliance. Government surveillance of tasks not listed in the Performance Matrix or by methods other than those listed in the Performance Matrix (such as provided in the Inspection clause) may occur during the performance period of this contract. Such surveillance will be done according to standard inspection procedures or other contract provisions. Any action taken by the CO as a result of surveillance will be according to the terms of the contract.

9.3 Problem Resolution: The contractor shall bring problems, or potential issues, affecting performance to the attention of the CR and GSA Project Manager as soon as possible. Verbal reports will be followed up with written reports when directed. This notification shall not relieve the Contractor of its responsibility to correct problems for which they are responsible. The Contractor will work cooperatively with the Government to resolve issues as they arise.

10.0 Contract Terms and Conditions:

10.1 Place of Performance: The contractor is considered CENTCOM Mission Essential. Activities shall be performed both within the Continental United States (CONUS) and Outside the Continental United States (OCONUS). Client anticipates CONUS tasks will be performed at MacDill AFB, FL and OCONUS tasks will be performed in the State of Qatar (Southwest Asia).

10.2 Hours of Operation: Actual working hours may vary significantly depending upon the location and type of work to be performed.

The working hours can change as the CENTCOM mission dictates but will be agreed to by Client and contractor. The Contractor shall anticipate shifts in the amount of actual performance hours required in a work week. As determined and directed by the Client, the Contractor shall be required to work actual performance hours in a week up to and including 24/7 (24 hours a day in a seven-day week). Contractor and Client will discuss and agree upon duty hours during the Initial Technical and Business Meeting. In a typical full work day, a total of one (1) hour is allotted to the contractor for meals and other breaks.

10.2.1 Extended Hours: The FSCD positions at CFH are

expected to work extended hours to ensure 24/7 coverage of the FSCD. The remaining positions will only work extended hours if requested and approved by the Client Representative (CR). The normal working hours for Rear HQ are 40 hours per week, normal working hours for AUAB are 48 hours per week in accordance with Qatar Labor Laws. The authorized extended hours will be tracked and identified by position in the Contract Monthly Summary report. However, in the event extended hours are required, the contractor shall obtain approval from the Client Representative (CR) prior to working the extended hours.

10.2.2 Overtime: The Contractor will be required to work weekends and holidays at the agreed schedule and/or during irregular times and shifts based upon mission requirements, operations, or emergencies. In the event overtime or extended hours are required, Contractor will obtain approval from the CR prior to working the overtime. In cases of emergency, the CR can approve extended hours with follow-up with the GSA CO within 24 hours. If overtime hours are sufficient in the task order, then the Contractor shall complete the overtime authorization document and submit it to the Client, and shall forward a copy to the GSA CO. If overtime hours exceed Contractor proposed total hours for any labor category, then the Client shall request GSA modify the current task to account for the additional funding requirement.

10.2.3. Budgetary Estimates for Overtime:

Base Period: $ 600,000.00 Option Year 1: $ 600,000.00

Option Year 2: $ 600,000.00 Option Year 3: $ 600,000.00 Option Year 4: $ 600,000.00

10.3 Contract Management: The Client shall identify a Client

Representative (CR) and an Alternate Client Representative (ACR).

Management of this contract will be performed by GSA through the CR. The CR will participate in project meetings and receive contract deliverables. The CR will provide technical assistance and clarification required for the performance of this contract.

Deliverables must be submitted through GSA’s Web-Based Order Processing System (currently ITSS) for Client approval.

10.3.1 Contracting Officer’s Representative (COR)

Designation: After contract award, the Contracting Officer will appoint a COR and issue a COR Designation Letter stating the authority of the COR. The contractor will receive a copy of the written designation.

10.4 Past Performance Reporting: In accordance with FAR 42.15, Contractor Performance Information, interim and final past performance information will be submitted by the GSA Contracting Officer, GSA Senior Project Manager, or COR through the Contractor Performance Assessment Reporting System (CPARS) for archive in the Past Performance information Retrieval System (PPIRS). The CPARS process allows the contractor to view and comment on the Government’s evaluation of the contractor’s performance. To that end, contractors shall register in CPARS and the registration shall be completed within forty-five (45) days after award. Once the contractor past performance evaluation is finalized in CPARS, it will be transmitted into the Past Performance Information Retrieval System (PPIRS). Per GSAM 542.1503(c), the Contracting Office Director will make the final decision regarding disagreements related to performance evaluations between the contracting officer and the contractor.

10.5 Personal Service: The Client has determined that use of a GSA contract to satisfy this requirement is in the best interest of the government, economic and other factors considered, and this contract is not being used to procure personal services prohibited by the FAR Part 37.104 titled “Personal Services Contract.”

10.5.1 Personal Services/Inherently Governmental Functions: In this effort, the Contractor shall provide strictly non-personal services and shall work as an independent Contractor not subject to supervision or control by the Government. The Contractor shall advise and assist the Government, but shall not make final decisions or certifications on behalf of the Government, nor perform any inherently Government functions.

The Contractor and its employees shall not represent the Government nor appear to represent the Government in performance of these contract services. At all times, Contractor personnel shall wear appropriate identification (in accordance with NSWC or other applicable Government policy), identifying themselves as Contractor personnel. At all meetings, conferences, or sessions with Government personnel, Contractor personnel shall clearly identify their status as Contractor employees. While performance of this effort shall not require inherently governmental services, it may include services that are closely associated with inherently governmental functions as defined in Section 804 of the FY 2005 National

Defense Authorizations Act. All reports and draft documentation delivered under this contract are the property of the U.S.

Government unless properly identified, noted, and documented as specified in the contract.

The Client shall not direct the Contractor to do the following:

· Assign additional work outside the original scope of work

· Direct a change

· Increase/decrease costs or period of performance

· Change any of the terms and conditions of the contract

· Increase the scope of the contract

· Create a binding obligation upon the Contractor or the

The client has determined that use of the GSA contract to satisfy this requirement is in the best interest of the government, economic and other factors considered, and this contract is not being used to procure personal services prohibited by the Federal Acquisition Regulation (FAR) Part 37.104 titled “Personal Services Contract”.

10.5.2 Limitations of Contractor Responsibilities: The Government shall exercise all signatory and decision-making authority relative to the assigned tasks. The Government shall monitor all work in progress to ensure correctness and completeness. Contractor personnel will be provided Contractor support guidelines consistent with prohibitions on personal services contracting and inherently Governmental functions. Specifically, the Contractor shall not:

· Approve, decide, or sign as a Contracting Officer

· Negotiate with Government suppliers

· Accept or reject supplies or services

· Determine disposal of Government property

· Direct other Contractor or Government personnel

· Determine cost reasonableness, allowability, or allocability

· Vote on a source selection board

· Supervise Government personnel

· Approve Government requirements or plans or

· Determine policy

This list is not all inclusive and additional restrictions are included in FAR 7.503. Under the guidelines of non-personal services contracts, the Contracting Officer shall have technical, not supervisory, oversight responsibilities of Contractor personnel.

10.6 Key Personnel: The contractor shall identify key personnel in their proposal. Any substitution of key personnel must be of equally qualified individuals as those identified in the contractor’s proposal.

For the purposes of this contract, all personnel assigned by the Contractor to a leadership position are considered by the Government to be key personnel.

NOTE: Key personnel may not be added or removed from the contract without the express approval of the GSA Contracting Officer or designee. The contractor must attach a copy of the request and approval to the project in the GSA IT Solutions Shop (ITSS) web-based Order Processing System or equivalent.

10.7 Government Furnished Services/Items/Information: Industrial shop space (to include utilities), Administrative office, parts, tools, shop equipment, hardware, computer equipment, telephone, and reproduction facilities, and office supplies as required, Standard Operational Procedures, applicable regulations, manuals, texts, briefs and other materials associated with the project and the hardware/software noted throughout this PWS.

10.7.1 Lodging: The Government shall provide dorm room

lodging at AUAB for the contractor personnel who work at CFH. Each contractor shall be provided a single room.

The single room will share a bathroom and a kitchenette with an adjoining room. Due to force protection, recall, and operational considerations, contractor personnel will not live off base unless CENTCOM becomes unable to provide on base dorm rooms and issues a statement of non-availability (at which point CENTCOM will reimburse for lodging expenses)

10.7.2 Meals: Contractor personnel with a Common Access

Card (CAC) shall be provided meals on base at the dining facility.

10.7.3 Immunizations: The government shall provide all

deploying contractor personnel all necessary immunizations required for deployment within the USCENTCOM Area of Responsibility (AOR).

10.8 Contractor Furnished Items: Except for those items or services stated in section 10.7 as Government furnished, the contractor must furnish everything need to perform this contract according to all its items.

10.9 Privacy Act: Contractor shall ensure that employees assigned to this contract understand and comply with Title 5 of the U.S. Code, Section 552.a and DOD 5400.7-R, “DoD Freedom of Information Act Program.” Agency procedures must be followed to identify and safeguard reports and data accordingly. The contractor will ensure that contractor employees assigned to this contract are briefed annually on properly identifying and handling Privacy Act data/information.

10.10 Security: Any Contractor personnel performing work under this

PWS, its attachments or modifications, shall be cleared to the SECRET level. Initially contractor personnel will require only collateral SECRET clearances; however, in the long term all of these personnel with the exception of the CFH planner/schedulers also will require TS/SCI. The contractor is responsible for providing employee clearance information to the Client Representative and/or local security officer for use in preparing a DDForm254. All contractor employees working on this contract must be U.S.

citizens. The contractor may be required to provide employee background information to comply with contract clearance requirements including building access badges. If the contractor is notified by any Government official having security cognizance over the contract that an employee’s Security Clearance has been revoked or suspended, the contractor shall notify the Government the same day as the contractor receives the notice.

10.10.1 Pass and Identification Items: The Contractor shall

ensure the following pass and identification items required for contract performance are obtained for employees and non-government owned vehicles requiring access to MacDill AFB, AUAB, and CAS to perform…