ICE Vendor Engagement Day - Aug 28 2024.pdf

Office of Acquisition (OAQ) Office of the Chief Information Officer (OCIO)

Vendor Engagement Day

August 28, 2024

Today’s Agenda

Mission & Organization Structure 5 min

DHS Strategic Solutions Office Briefing 30 min

OAQ - Small Business Representative 5 min

Discuss Future & Current Acquisitions 15 min

Question & Answer Session 20 min

Mission Overview

“To protect America from national security and public safety threats by enforcing immigration and customs laws.”

Organization Structure

Enforcement & Removal

Operations (ERO)

ERO manages all aspects of the immigration enforcement process, including identification and arrest, domestic transportation, detention, bond management, and supervised release, including alternatives to detention.

Homeland Security Investigations (HSI)

HSI works with prosecutors to indict and arrest violators, execute criminal search warrants, seize criminally derived money and assets, and take other actions designed to disrupt and dismantle criminal organizations operating around the world.

Management & Administration

(M&A)

M&A directs and maintains ICE's budget, expenditures, accounting and finance, procurement, facilities, property, and policy and privacy programs in full compliance with Federal laws, regulations, and rules.

Office of the Principal Legal Advisor (OPLA)

OPLA serves as the exclusive representative of DHS in immigration removal proceedings before the Executive Office for

Immigration Review, litigating all removal cases including those against criminal noncitizens, terrorists, and human rights abusers.

Briefing by Iris “Lee” Thompson and Samantha Mehl DHS HQ Strategic Solutions Office

Information Technology Team

Lee Thompson Associate Director

Charlie Neely (On Detail) IT Software

Vacant IT Services

Samantha Mehl IT Hardware

Strategic Solutions Office and Category Management

Strategic Sourcing Vehicles Process

Strategic Sourcing Vehicle Benefits

How to do Business with the Government

Resources Upcoming and In-Process Initiatives

Agenda

Category Management

Strategies

Strategic Solutions

Office

Implement category management strategies to enable DHS to buy more like a single, knowledgeable enterprise

Develop and maintain DHS portfolio of strategic sourcing contract vehicles (SSV), an integral element of the category management framework, and advise stakeholders on when and how to use them

Support the DHS mission by helping you find the best solutions to meet your requirements and mission- specific needs

Improve mission delivery, efficiently fulfill common needs

OMB M-19-13, OMB

M-22-03, Government-wide Category Memos, President’s Management Agenda

Leadership councils, executives, teams, acquisition professionals

Promotes innovation and efficiency, bridges capability gaps, generates savings

Category Management: Drivers https://www.whitehouse.gov/wp-content/uploads/2019/03/M-19-13.pdf https://www.whitehouse.gov/wp-content/uploads/2021/12/M-22-03.pdf https://www.whitehouse.gov/wp-content/uploads/2021/12/M-22-03.pdf

Strategic Sourcing Vehicles-The Process and Benefits

SSV Development Process

Opportunity Identification

Phase I:

Preliminary Assessment

Phase II: Business Case Development

Phase III:

Acquisition

Strategy Phase IV:

Procurement Phase V:

Award Phase VI:

Post-Award

• Identify mission priorities

• Analyze historical spend data

• Review external recommendations

• Analyze the market and identify future customer needs

• Develop and document sourcing strategy (including costs and benefits)

• Develop procurement documents, standard reporting requirements, and an implementation plan

• Issue RFP/RFQ and follow standard acquisition practices

• Evaluate vendor responses

• Award contract and host award kick-off event

• Finalize ordering guide and communication strategy

NOTE: The Strategic Sourcing Lifecycle enables a flexible point of project entry to accommodate program initiatives in various stages of their maturity. The point of entry may occur with Opportunity Identification, but may also occur at Phase I, III or IV.

* Per HSAM, section 3007.27, a business case is required before establishing a Department-wide contract. The CPO must approve of the business case before a pre-solicitation synopsis or other public notice is released.

• Review existing contracts and historical requirements

• Develop a high-level spend profile

• Establish an integrated project team (IPT) and identify possible opportunities

• Promote award

• Train personnel

• Monitor and report usage

• Coordinate and engage with vendors and users

• Evaluate opportunities for improvement

SSO CATEGORY MANAGER

REQUIRING ACTIVITY (COMPONENTS)

LEAD PROGRAM OFFICE

EXECUTIVE AGENT

STAKEHOLDER ENGAGEMENT

Better value

Subject matter experts and best practices

Streamlined acquisition procedure

Optimized terms and conditions favorable to DHS

Pre-screened vendors

Maximizing opportunities for small businesses and fulfillment of socioeconomic goals

Benefits of Developing Strategic Sourcing Vehicles

Doing Business with DHS

Step 1

Step 2

Step 3

Step 4

Do Your Research to Understand What DHS Does, Needs, and Buys

Register on www.SAM.gov

Find Opportunities, Know Your Audience, and Leverage DHS Resources

Understand How DHS Buys and Award Types

Step 5 Bid on DHS Opportunities, Proposal Information and Tips

Win DHS Work and Provide Excellent SupportStep 6 http://www.sam.gov/

Immigration and Customs Enforcement (ICE)

• Administrative Immigration Processing Temporary Facilities

• Aircraft, Engines, and Equipment and Related Maintenance

• Armed Security Guard Services

• Food and Clothing

• IT Maintenance, Operations, Support, and Software

• Law Enforcement Training, Services, and Products (i.e., ammunition, handcuffs, hand restraints, and guns)

• Management Support Services and Engineering/Technical Support

• Temporary Housing

What ICE Buys

Contact

Small Business Specialist Samuel.Thompson@ice.dhs.gov

Component IL oaq.iep@ice.dhs.gov https://www.ice.gov/management-administration/oaq mailto:Anita.Perkins@ice.dhs.gov mailto:oaq.iep@ice.dhs.gov

Step 7

Key Takeaways for Doing Business with DHS

Utilize the resources available to navigate DHS opportunities.

Understand the core missions and needs of each

Component and target your efforts to a few, at most.

Ensure that your website and capability statements clearly articulate your organization’s key offerings.

When meeting with DHS officials, know who you are meeting with and their role so that you can explain the relevancy of your offerings.

Threats are constantly evolving

— be a partner to help us fill our capability gaps by listening to our needs and our direction.

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Takeaways

Takeaways

Checklist Every Vendor Should Have!

Contact the Industry Liaison or Small Business Specialist for the Component you would like to do business with.

Do your research and have your marketing materials prepared.

Sign up for alerts on DHS’s Acquisition Planning Forecast System (APFS).

When you identify a requirement from APFS, contact the POC (typically the Requirements Owner for the action) if you have questions.

Sign up for alerts from SAM.gov, keep account updated, and check for new opportunities.

Participate in government industry days, proposal conferences, and other direct-engagement events.

Leverage company affiliations and memberships to engage with the government.

Use the FAR as a resource to understand the solicitation and proposal submission guidelines.

Subcontract with a prime contractor to gain performance experience.

https://apfs-cloud.dhs.gov/ https://www.acquisition.gov/browse/index/far

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Quick Reference Guide

Office of Small and Disadvantaged Business Utilization

DHS Budget

Acquisition Planning Forecast System

DHS-wide Contract Vehicles

Contracting Opportunities: SAM.gov

Key Contacts: Component Industry Liaisons and Small Business Specialists

Prime Contracting Opportunities

Grant Opportunities: Grants

Do Business with DHS

Takeaways https://www.dhs.gov/office-small-and-disadvantaged-business-utilization-staff https://www.dhs.gov/dhs-budget https://apfs-cloud.dhs.gov/ https://www.dhs.gov/department-wide-contract-vehicles https://sam.gov/content/home https://www.dhs.gov/acquisition-innovations-motion https://www.dhs.gov/small-business-specialists https://www.dhs.gov/prime-contractors https://www.grants.gov/

IT TEAM

• FirstSource III

• Geospatial Technical Support Services (GTSS) 3.0

• Cellular Wireless Managed Services (CWMS) 3.0

• Adobe IV ELA

• Reverse Auction II

• Digital Forensics (Cellebrite)

• Customer Experience/User Experience

• Service Delivery ELA (ServiceNow or Salesforce)

Upcoming and In-Process Initiatives

Considering Adoption of upcoming Government-wide Solutions:

• CIO-SP4

• POLARIS

Lee Thompson | Associate Director Iris.Thompson@hq.dhs.gov

(202) 447-5293

James H. Lewis Executive Director DHS Strategic Solutions Office | Government-Wide Security and Protection (S&P) Category Manager

James.Lewis2@hq.dhs.gov | (202) 984-0704

General Inbox: sso@hq.dhs.gov

DHS Category Management Points of Contact

Charles Neely (On Detail) | IT Software Charles.Neely@hq.dhs.gov

(202) 447-0560

Vacant | IT Services

Samantha Mehl | IT Hardware Samantha.Mehl@hq.dhs.gov

(202) 447-5920

Tina Cox | Associate Director/ Deputy Gov’t-wide Security and Protection CM Tina.Cox@hq.dhs.gov

(202) 447-0151

Data Analysis Team Nicholas Sifer | Data Analyst Nicholas.Sifer@hq.dhs.gov

(202) 924-8524

Chia Chi Yu | Data & Program Analyst ChiaChi.Yu@hq.dhs.gov

(202) 447-0694

S&P Team Christopher Robinson | Detection Equipment Christopher.Robinson@hq.dhs.gov

(202) 308-3289

Philip Bucci | Weapons and Ammunition Philip.Bucci@hq.dhs.gov

(202) 357-8496

Joshua Rudolph | Law Enforcement Equipment and Services Joshua.Rudolph@hq.dhs.gov

(202) 254-6847

GWCM PM/S&P CM/Data Analysis Stephen Bartley | Program Analyst Stephen.Bartley@hq.dhs.gov

(771) 233-1821

Mission Support

Jody Goldsmith | Associate Director Jonathan.Goldsmith@hq.dhs.gov

(202) 571-4505

Vacant| Facilities & Construction, Industrial Products & Services, Medical, Office Management

Vacant | Professional Services

York Whitaker | Program Analyst/PACTS COR York.Whitaker@hq.dhs.gov

(202) 603-3814

Security and Protection / Category Management and ImplementationInformation Technology

Koufra Girven | Professional Services Koufra.Girven@hq.dhs.gov

(571) 562-1666

Koufra Girven | Professional Services Koufra.Girven@hq.dhs.gov

(571) 562-1666 mailto:Iris.Thompson@hq.dhs.gov mailto:James.Lewis2@hq.dhs.gov mailto:sso@hq.dhs.gov mailto:Charles.Neely@hq.dhs.gov mailto:Samantha.Mehl@hq.dhs.gov mailto:Tina.Cox@hq.dhs.gov mailto:Tina.Cox@hq.dhs.gov mailto:ChiaChi.Yu@hq.dhs.gov mailto:Christopher.Robinson@hq.dhs.gov mailto:Philli@hq.dhs.gov mailto:Joshua.Rudolph@hq.dhs.gov mailto:Stephen.Bartley@hq.dhs.gov mailto:Jonathan.Goldsmith@hq.dhs.gov mailto:York.Whitaker@hq.dhs.gov mailto:Koufra.Girven@hq.dhs.gov mailto:Koufra.Girven@hq.dhs.gov

DHS HQ Strategic Solutions Office Questions & Answers

Samuel Thompson – Small Business Specialist Office of Acquisition

Once a month the DHS - Small Business office conducts pre-arranged, 20-minute, one-on-one meetings between small businesses and the component SBS’s. Information about the Vendor Outreach Sessions can be found at:

http://www.dhs.gov/small-business-vendor-outreach-sessions.

Doing Business with ICE | Online Small Business Resources

Acquisition Planning Forecast System:

http://apfs-cloud.dhs.gov/

DHS Site:

http://www.dhs.gov/department-contracting-opportunities

SAM.gov:

http://www.sam.gov/

Forecast of Contract Opportunities

DHS Component Contracting

Opportunities

Open Market Contracting

Opportunities https://urldefense.us/v2/url?u=https-3A__linkscan.io_scan_ux_aHR0cDovL3d3dy5kaHMuZ292L3NtYWxsLWJ1c2luZXNzLXZlbmRvci1vdXRyZWFjaC1zZXNzaW9ucw-3D-3D_1AED3D47491C4F53B8FC38EFE75E4F309574B2E894975AF14848672C24079D13-3Fc-3D1-26i-3D1-26docs-3D1&d=DwMFAg&c=2plI3hXH8ww3j2g8pV19QHIf4SmK_I-Eol_p9P0CttE&r=J0LtBEAThe3xNeLJNdXtf3UiqeHpuq553P0yDeM7r0c&m=oFBJLf8WTkH1-EEcvMOeJQ83qQls0clg-UxCX2Rq3lU&s=u-4Ry_UULrhLNukU9eV8sS5158D0VVjSxF9_KPQwKc4&e= http://apfs-cloud.dhs.gov/ http://www.dhs.gov/department-contracting-opportunities http://www.dhs.gov/department-contracting-opportunities

ICE Award Summary | 2023

Number of Actions

Total Obligated Dollars

Percentage Competed (of Total Dollars Eligible for Competition)

6,947

$4.2 Billion

84%

Small Business Summary | FY23

Category Established Goal % Award Dollars Obligated

% of Dollars Obligated

FY 2023

SB 38% $1,233,929,756.18 39.3%

SDB 9.0% $578,216,600.56 18.4%

8(a) 9.0% $185,542,672.81 5.9%

HUBZone 3.0% $132,912,997.12 4.2%

WOSB 5.0% $188,473,804.74 6.0%

SDVOSB 3.0% $248,700,483.08 7.9%

Key:

ICE Small Business Specialist:

Samuel Thompson Samuel.L.Thompson@ice.dhs.gov

Above DHS Target Below DHS Target

Introduction for OCIO Procurements OAQ and OCIO

Disclaimer – The content herein is for planning purposes only, and does not constitute a pre-solicitation notice, an invitation for bid, or request for proposal (quote) in accordance with 52.215-3. There is no obligation by the Government to purchase the products or services within this presentation unless a formal solicitation or invitation for bid is issued and an order or contract is awarded. All planned procurements are subject to revisions and/or cancellation. Any requirement that is currently an active solicitation or under source selection will not be further discussed and questions shall be addressed to the Contracting Officer.

OCIO Procurements | Workplace Reservations System

OCIO – Chief Information Office- Solutions Delivery Division

(SDD)

Description:

Workplace Reservation System (WRS) is a workspace management and reservation tool designed to optimize the use of workspaces within an organization. It allows employees to reserve workspaces and conference rooms that provides facilities managers with insights into space utilization.

Incumbent Contract Details Current Task Order #: 70CTD020FR0000190 Current Task Order Completion Date: September 1, 2025 Contract Vehicle: Vets 2 Incumbent Contractor: Technical and Project

Engineering LLC

Contacts Program POC: Yonas Araya (ITPM) Contracting Officer: Evan Strother Contract Specialist: Kiante Bennett

Recompete Details Estimated Value of Recompete:

$2M-$5M

Small Business Program:

SDVOSB

Contract Vehicle: Vets 2 Estimated Solicitation Release Date:

May/June 2025

Anticipated Award: July/August 2025

APFS #: F2024067890

NAICS Code: 541512 – Computer System

Design Services

OCIO Procurements | Information Technology Program Management Services (ITPMS)

OCIO – Chief Information Office- Solutions Delivery Division

(SDD)

Description:

The scope of this requirement includes employing proven program management techniques to support, maintain, and manage HSI systems and programs in support of HSI’s mission. The Contractor shall provide cost, schedule, risk and planning services for each of the following using an Agile-driven approach: Program Management, Schedule Management, Financial Management, Acquisition Management, Administrative Support, IT Strategic Planning, Integrated Governance, HSI Portfolio Management. On-going assessment of HSI systems to fully understand the data and data transactions is needed to establish strong Data Warehousing and IT Portfolio Management strategies. Impactful analysis requires a multi-dimensional view into the data. When properly integrated, these differing perspectives provide the Government with traceable and defensible information to make informed decisions around operationalization, business performance metrics, costs, capabilities, requirements assets, and organization.

Incumbent Contract Details Current Task Order #: 70CTD020FR0000280 Current Task Order Completion Date:

September 28, 2025

Contract Vehicle: NITAAC CIO-SP3 – SB Incumbent Contractor: ALPHA OMEGA

INTEGRATION LLC

Contacts Program POC: Susan Williamson (ITPM) Contracting Officer: Jina Jackson Contract Specialist: Tonya Fells

Recompete Details Estimated Value of Recompete:

$20M - $50M

Small Business Program:

Small Business

Contract Vehicle: NITAAC CIO-SP3 Estimated Solicitation Release Date:

May 31, 2025

Anticipated Award: 2025

APFS #: F2024067799

NAICS Code: 541512 – Computer Systems

Design Services

OCIO Procurements | ADOBE Designer Forms and Support

OCIO – Chief Information Office- Chief Data Office (CDO)

Description:

ICE OCIO requires Contractor support for an effective and efficient approach to accomplishing the management requirements of the OCIO through a seamless automation of all OCIO / ICE forms. These services are required using the Adobe LiveCycle/AEM Form Designer application and the Adobe “Free” Reader product. Services shall include form design, creation and revisions through the use of Adobe LiveCycle ES4 and/or Adobe Experience Manage (AEM). The ICE Forms Management Office (FMO) was established to ensure efficiency, uniformity, and consistency in all form management activities in support of the DHS mission. The Forms Manager serves as the custodian of ICE forms; Ensure compliance with applicable federal forms regulations; Prescribes uniform layout and design; and conduct periodic reviews to identify forms that need to be revised or abolished. As a standard, DHS utilizes the Adobe applications suite to facilitate electronic forms programming and design services.

Incumbent Contract Details Current Task Order #: 70CTD022FR0000185 Current Task Order Completion Date: September 29, 2025 Contract Vehicle: GSA Schedule Incumbent Contractor: Wavedancer

Contacts Program POC: Scott Elmore (ITPM) Contracting Officer: Isaac Raymondi Contract Specialist: Jenna Wiley

Recompete Details Estimated Value of Recompete:

$460k

Small Business Program:

Small Business

Contract Vehicle: GSA Schedule Estimated Solicitation Release Date:

Mid-July 2025

Anticipated Award: September 2025

APFS #: TBD

NAICS Code: 541519 – Other Computer

Related Services

OCIO Potential Future Procurements (Refer to the Acquisition Planning Forecast System https://apfs-cloud.dhs.gov/ for more information)

Procurement Incumbent Award Date Communication Assistance for Law Enforcement Act (CALEA) Recompete - FY25 – HSI. Task Order 70CTD020FR0000276 was awarded under the VETS 2 contract and High Prairie Services is the incumbent. Expires 9/24/2025.

High Prairie Services ~September 2025

LeadTrac Recompete - FY25 – HSI 70CTD021FR0000052 was competed against NIH CIO SP3 and STOPSO is the incumbent. Expires 9/29/2024. Procurement strategy has not been finalized.

STOPSO ~September 2025

Forensics Lab O&M and IT Support Recompete - FY25 – HSI – Task Order 70CTD020FR0000187 was awarded against NIH CIO SP3 SB to Aretec Inc. Expires 5/26/2025. Procurement strategy has not been finalized.

Aretec Inc. ~May 2025

SWIFT 2.0 Scalable Ways to Implement Flexible Tasks. Multiple Award IQIQ for general support, bug fixes and patching, application troubleshooting, user management and other operations and maintenance work.

Multiple September 2027 https://apfs-cloud.dhs.gov/

Upcoming Events

Next DHS Vendor Outreach Session (VOS) None Scheduled for Sept – Check website for Oct Small Business Vendor Outreach Sessions | Homeland Security (dhs.gov)

Next ICE Vendor Engagement Day Targeting December 2024 Possibly in Person – decision and location TBA https://www.dhs.gov/small-business-vendor-outreach-sessions https://www.dhs.gov/small-business-vendor-outreach-sessions

Questions & Answers Presentation are posted on ICE.Gov YouTube https://youtube.com/playlist?list=PLOog-u0l8-k90pam6KYjXHw4Hmas4AX3r

Thank you!

OCIO Organization Chart Chief Information

Officer (CIO) Heidi Myers (Acting)

Deputy Chief Information Officer

Rob Thorne (Acting)

Chief Innovation Officer (CINO)

Wes Gould

Chief Data Officer

(CDO)

Carin Quiroga

Chief Technology Officer (CTO)

Rich Clark

Chief of Staff Milt Johnson

Systems Engineering Division (SED) Chief

India Baboolal

Solutions Delivery Division (SDD) Chief

Erica Steele

IT Operations Division Chief

Brian Bornick

Information Assurance Division

(IAD) Chief Nate Fontaine (Acting)

Resource Management

Division (RMD) Chief Jennifer Hovencamp

Actings Started April 1st, 2024

OCIO Strategic Priorities

3. ACCELERATED SERVICE

DELIVERY MODEL

Build a transparent business and technology framework that accelerates the time to deliver secure and reliable technology solutions at the speed of the mission

2. ENTERPRISE MOBILITY

Deliver enterprise solutions that allow ICE users and stakeholders to work securely from anywhere

4. IT DATA MODERNIZATION

Align existing initiatives and priorities to address critical capability gaps and iteratively deliver data-driven solutions with the highest value

5. CYBERSECURITY

Proactively partner with stakeholders to integrate cybersecurity into technology delivery at the speed of Mission.

WHY: Increases mission effectiveness

WHY: Embeds data into everything ICE does WHY: Safeguards critical ICE infrastructure and technology

WHY: Promotes greater mission enablement and collaboration

1. MISSION DELIVERY CULTURE

Create an environment in which aligned teams, comprised of accountable leaders and an empowered workforce, deliver timely and secure technology capabilities at the speed of the Mission

WHY: Underpins and enables all OCIO priorities

TTO created the Strategic Technology Roadmap (STR) to:

• Provide transparency into technology capability investments across ICE OCIO

• Categorize over 60+ technology capabilities into strategic themes and where they are in the decision-making lifecycle Technology Priorities:

• Containerization

• Serverless

• Micro Segmentation

Impact: Accelerated Service Delivery

DEVSECOPS

CUSTOMER

EXPERIENCE (CX)

Technology Priorities:

• Voice of the Customer /

Customer Feedback

• Customer Analytics

Impact: Accelerated Service Delivery, enhance user experience and engagement

P R I O R I T Y S T R A T E G I C T H E M E S

CLOUD

Technology Priorities:

• Cloud Native Technologies

• Multi-cloud Management

• Multi-cloud Service Parity

Impact: Cloud Service Enhancement and Availability

O V E R V I E W

MOBILITY DATA

MODERNIZATION

Artificial Intelligence

Technology Priorities:

• API Management

• Data Sharing / Exchange

• Data Analytics

Impact: Faster, smarter decision-making; Advanced analytics

Technology Priorities:

• Generative AI

• Responsible AI

• Cognitive Search

• Intelligent Document Processing

Impact: Increased productivity, efficiency, cost-savings

Technology Priorities:

• Text Message Retention

• Unified Endpoint

Management (UEM)

• Digital Signing

Impact: Mobile Enablement

ICE OCIO is taking a forward-looking approach to:

• Evaluate potential emerging technologies that ICE will invest in over FY24-FY26

• Continuously engage and provide an innovation strategy that will address the agency’s mission needs and maintain ICE as a data-driven organization

TTO is continually looking into innovative ways to engage with industry partners on these topics. Please reach out to TTO’s Vendor Liaison, Chris Lee at Chris.Lee@ice.dhs.gov.

F U T U R E O B J E C T I V E S

OCIO / TTO Strategic Technology Roadmap (STR)

Reviewed and Updated on 4/16/2024 mailto:Chris.Lee@ice.dhs.gov