IA02 W9124D-21-Q-0098 Jusfitication ServiceNow appvd_Redacted attachment 2.pdf

Control No: Knox-2021-22 Program/Equipment: ServiceNow CRM Software

Reviews: I have reviewed this justification and find it adequate to support limiting competition.

Program Manager:

DSN:

Date: See electronic signature

Legal Counsel:

Local Small Business Specialist:

CUI Control No: Knox-2021-22 Program/Equipment: ServiceNow CRM Software

CUI

ArmyIgnitED with one platform that shares one data model, and one architecture. ServiceNow includes powerful capabilities such as machine 2 learning, Artificial Intelligence (AI), and predictive analytics; native mobile and conversational interfaces; asset discovery and mapping;

no-code and low-code development tools, and to include all essential functions in the modernized ArmyIgnitED. By utilizing the ServiceNow tool, ArmyIgnitED will be able to avoid issues the GoArmyEd platform is experiencing due to code customization of its existing CSM tool.

There are no alternative tools currently available that provide all of the unique capabilities required for the ArmyIgnitEd platform, including, but not limited to, Artificial Intelligence (AI) and support of the no-code and low-code development tools. Moreover, ServiceNow requires no code customization in order to operate, which allows any system integrator to support the ArmyIgnitED platform.

Impact if justification is not approved: Without timely procurement of this CSM tool, functions to would cease and the financial responsibility in ArmyIgnitED would not be met.

Failure to acquire the ServiceNow tool would result in an increase in project costs in excess of for this single requirement alone plus an additiona at minimum to continue the services on the Legacy system in the interim.

6. Actions to Increase Competition: HRC will continue to monitor the market place for new and innovative solutions for future requirements. The market place will include but not limited to Computer Hardware, Enterprise Software and Solutions (CHESS), General Services Administration (GSA), professional publications and use of Google. Competition will be encouraged as determined by the platform to be utilized.

7. Market Research:

Software and solutions (CHESS) program, under the program Executive Office Enterprise Information Systems, is the mandatory source for commercial information technology (IT) hardware and software Additionally, of commercial hardware and software must satisfy their IT requirements by utilizing the CHESS contracts and DoD Enterprise Software Initiative (ESI) agreements first, regardless of dollar value or as determined by the platform to be utilized. Market research was conducted 6 January 2021 by

IT Engineers and Developers performed research, utilizing internet tools and information, to determine that the ServiceNow, CRM Software has the required tools/ features that are needed to perform the mission. There is no alternative software capable of meeting requirements. Senior IT Engineers and Senior Developers, with years of experience, have determined that no other software can be utilized to conduct the mission. Market Research responses were requested from other vendors to increase competition, as well as a DOD ESI response from Fair opportunity will be given within the DOD ESI platform.