IA02 PWS_Communication Srvs_ 11 March _final.pdf

PERFORMANCE WORK STATEMENT (PWS)

Business Rules and OCPA Operations Support, Communication Research, Analysis and Evaluation, Communication Planning, Communication Product Development, Army Outreach Support, Professional

Development and Training, Exhibit Management, and Executive Communication Support

PART 1

GENERAL INFORMATION

1. General: This is a non-personal services contract to provide Business Rules and OCPA Operations

Support, Communication Research, Analysis and Evaluation, Communication Planning, Communication

Product Development, Army Outreach Support, Professional Development and Training, Exhibit

Management, and Executive Communication Support. The government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the contractor who, in turn, is responsible to the government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform [support the Office of the Chief of Public Affairs, Army Public Affairs program.

Business Rules and OCPA Operations Support, Communication Research, Analysis and Evaluation, Communication Planning, Communication Product Development, Army Outreach Support, Professional

Development and Training, Exhibit Management, and Executive Communication Support as defined in this performance work statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: The Office of the Chief of Public Affairs (OCPA) is responsible for fulfilling the obligation to keep important and diverse internal audiences (U.S. Army) and external audiences (the public) informed which helps to establish the conditions that lead to confidence in America’s Army.

1.3 Objectives:

1.3.1.This effort is for the procurement of support services which include: management and technical expertise to provide operational support, development, coordination, integration, synchronization, program management, prototype development and fabrication and employment of supporting materials including, but is not limited to, graphics, web-based materials and brochures. The Contractor shall provide technical expertise in business best practices, process engineering, full-spectrum communication, information technology (IT) operations; and management in support of Business Rules and OCPA

Operations Support; Communication Research, Analysis and Evaluation; Communication Planning;

Communication Product Development; Army Outreach Support; Professional Development and Training;

Exhibit Management; and Executive Communication Support. The Contractor shall provide support of

Army communication challenges which involve extremely sensitive issues, large programs, supporting

Soldiers and Families and telling the Army story to diverse audiences and centers of influence.

1.4 Scope: The Army is in the process of incorporating and modernizing past business plans and practices and transition to new and improved models and means of communication modes in the information age. Therefore, the Contractor shall be able to conceptually develop and implement communication strategies, processes, and products that are critical to this effort. The primary scope of this

Army communication support services effort is to accurately and effectively support Army communication through:

Services include:

1.4.1 The Army is in the process of incorporating and modernizing past business plans and practices and transition to new and improved models and means of communication modes in the information age.

Therefore, the Contractor shall be able to conceptually develop and implement communication strategies, processes, and products that are critical to this effort. The primary scope of this Army communication support services effort is to accurately and effectively support Army communication through:

1.4.2. Business Rules and OCPA Operations Support. The Contractor shall assist in establishing and implementing business rules and organizational processes to support the OCPAs transformation.

1.4.3. Communication Research and Analysis. The Contractor shall conduct communication research, analysis and evaluation to help build robust and relevant fact-based and data-driven recommendations and strategies that support and inform approaches to communicate Army Senior Leader priorities and Army-wide initiatives.

1.4.4. Communication Planning. The Contractor shall conduct, develop, and perform comprehensive planning for executing communication operations; support the communication planning component of all

Army strategic planning venues and products such as the Army Strategy, the Army People and

Modernization Strategies, the Army Campaign Plan, the Army Data Plan, and the Army Posture

Statement; support the planning and development of strategic-level outreach engagements, events, partnerships and coordination with the appropriate OCPA regional offices. The OCPA executes communication plans in support of the Secretary of the Army (SA) and/or Chief of Staff of the Army’s priorities. In addition, the Contractor shall support Army operational planning by developing and coordinating communication plans, public affairs annexes, public affairs guidance, messaging strategies and other associated documents to Army and Department of Defense (DOD) plans.

1.4.5. Communication Product Development. The Contractor shall produce communication and media products to support the execution of communication plans. Tasks include, but not limited to:

communication concept development, story board production, monthly communication synchronization products, multimedia product development, writing, full-spectrum media development and distribution, and website development and maintenance.

1.4.6. Army Outreach Support. The Contractor shall support the planning and execution of Army

Outreach activities to include Meet Your Army initiative and think tank engagements.

1.4.7. Professional Development and Training. The Contractor shall support the planning and execution of an annually executed professional development event for the Army communications enterprise.

1.4.8. Exhibit Management. OCPA manages several Army exhibits in high foot traffic areas within the

Pentagon. These exhibits communicate the Army story to a variety of audiences visiting the building on tours and on business. Visitors include correspondents from major media outlets, members of the Army, and members of other services and employees of the Department of Defense (DOD). The primary objective of exhibit management support services is to provide and manage the following exhibits: (a)

Pentagon Visitors Center Exhibit; (b) Pentagon OCPA Hallway Exhibit; (c) Semi-Permanent Suite

Exhibits. The Contractor shall support these efforts to tell the Army story.

1.4.9. Executive Communication. The OCPA provides Executive Media Communication Training for senior leaders and other strategic spokespeople. Training sessions for senior leaders require research, online assessments, technical product development, video compilations and presentations. The Contractor shall support these efforts to tell the Army story.

1.5 Period of Performance: The period of performance shall be for one (1) base year of 12 months and two (2) 12-month option years. The period of performance reads as follows:

Base Year: 3 December 2021 through 2 December 2022

Option Year I: 3 December 2022 through 2 December 2023

Option Year II 3 December 2023 through 2 December 2024

1.6 General Information

1.6.1 Quality Control Quality control is the responsibility of the contractor. The contractor is responsible for the delivery of quality services/supplies to the government (see FAR 52.246-1, Contractor

Inspection Requirements).

The contractor shall develop, implement and maintain an effective quality control system that includes a written Quality Control Plan (QCP). The QCP shall implement standardized procedure/methodology for monitoring and documenting contract performance to ensure all contract requirements are met. The contractors’ QCP must contain a systematic approach to monitor operations to ensure acceptable services/products are provided to the government. The QCP, as a minimum, shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection;

discrepancy identification and correction; corrective action procedures to include procedures for addressing government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis; and procedures for collecting and addressing customer feedback/complaints. The contractor shall upon request provide to the government its quality control documentation. The contractor shall deliver within 30 days after contract award or with the contractor’s proposal if it is an evaluation factor, three copies of a comprehensive written QCP shall be submitted to the contracting officer (KO) and contracting officer representative (COR) within five (5) working days when changes are made thereafter.

The Contractor shall develop and maintain an effective Quality Control Program (QCP) to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractors QCP is the means by which the Contractor assures themselves that their work complies with the requirements of the contract.

After acceptance of the Quality Control Plan (QCP) the Contractor shall receive the Contracting Officers acceptance in writing of any proposed change to his (QC) system (DI-QCIC-81722). Government will request the contractor to submit a corrective action plan and/or corrective actions needed to get back on schedule (DI-MGMT-80501)

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is a government only document primarily focused on what the government must do to assure that the contractor has performed in accordance with the requirements of the contract.

1.6.3 Recognized Federal Government Holidays: The Contractor is not required to perform services on the following Federal holidays, with the exception of Columbus Day, which s not a recognized holiday for the purposes of this contract and the Contractor shall be required to provide support.

New Year’s Day 1st day of January

Martin Luther King Jr. Day 3rd Monday of January

Presidents Day 3rd Monday of February

Memorial Day Last Monday of May

Independence Day 4th day of July

Labor Day 1st Monday of September

Veterans Day 11th day of November

Thanksgiving Day 4th Thursday of November

Christmas Day 25th day of December

1.6.4 Hours of Operation: The Contractor shall be responsible for providing onsite support between the hours of 0700 - 1800 EST, Monday - Friday, except designated Recognized Federal holidays or when the

Government facility is closed due to local or national emergencies, administrative closings, or similar

Government directed facility closings. The Contractor shall be responsible for providing weekend support for Paragraph 5.3.9.1, and 5.3.10.1 from 2300 Friday through 1900 Sunday. The Contractor shall have a plan in place to deliver the 0530 daily media report using offsite personnel (DI-MGMT-80555A).

Notification is normally by way of local radio or TV stations. Information concerning other methods of notification will be provided by the Government. Unless as otherwise determined by the Federal

Government, no price adjustments will be made for any delays resulting from an installation closing or delayed opening. To maintain stability and continuity, the Contractor shall at all times provide an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the

Government facility is not closed for the aforementioned reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.4.1 Mission Essential/Critical Operations. The Contractor shall maintain a Contingency Operations

Plan to take into consideration, and support of, short term unusual circumstances such as war, terrorist activity, declared emergency, contingency operations or military exercises as required. The Contractor shall coordinate with designated alternate locations to continue operations based on environmental permissibility when the Pentagon executes Continuity of Operations (COOP) (DI-MGMT-81808).

1.6.5 Place of Performance: The work to be performed under this contract will be performed at Office of the Chief of Public Affairs, 1500 Army Pentagon, Washington DC 20310. The Government will provide a limited government work space. No more than eleven (11) work spaces will be provided by the

Government, as specified in Part 3 of this PWS. The work to be performed under this contract will be performed at a Government provided space and at an offsite Contractor location.

Telecommuting or “work at home” is not authorized.

1.6.6 Type of Contract: The government will award a frm fixed priced contract.

1.6.7 Security Requirements: Contractor personnel shall have access to unclassified Government data to accomplish work under this contract. The Contractor shall comply with all applicable security contract clauses and requirements. The Contractor shall be responsible for ensuring that the provisions of security related contract clauses flow down to their subcontractors as well as any lower tier subcontractors. Only

U.S. citizens are authorized to perform work on this contract.

1.6.7.1 All Contractor personnel (inclusive of those that work both onsite and offsite) shall have a background investigation complete. The Contractor shall educate and brief employees concerning the handling and protection of unclassified, privileged, confidential, materials sensitive in nature and

Controlled Unclassified Information (CUI) materials, and other security measures and comply with mandates for annual security training. Failure to safeguard and protect this information may subject the

Contractor and/or Contractor's personnel to criminal liability under Title 18, section 79 of the United

States Code.

1.6.7.2 Common Access Card (CAC). The CAC shall be the principal identity credential for supporting interoperable access to DOD installations, facilities, buildings, controlled spaces and access to

Government information systems. In order to obtain a CAC, the Contractor’s must register in the Trusted

Associate Sponsorship System (TASS) by a Trusted Agent (TA). The COR or security manager for this contract is the designated Government representative authorized to sponsor contractor personnel.

Contractor personnel are responsible to obtain and maintain a current CAC, after approval by the

Government TA. Further information and guidance can be obtained at http://www.cac.mil/common-access-card/getting-your-cac/for-contractors/. The Government may issue the credential upon favorable return of the Federal Bureau of Investigations (FBI) fingerprint check, pending final favorable completion of the National Agency Check with Inquires (NACI) or equivalent. The Contractor shall account for all forms of Government-provided identification credentials issued to the contractor their employees in connection with performance under the contract. The Contractor shall return all identification credentials to the issuing agency at the earliest of any of the circumstances listed below, unless otherwise determined by the Government. The Contracting Officer may delay final payment under the contract, if the

Contractor fails to comply with these requirements.

a. When no longer needed for contract performance.

b. Upon completion of the contractor employees employment.

c. Upon contract completion or termination.

1.6.7.3 Security In-Briefing and Background Checks. Contractor personnel shall receive annual security briefings.

1.6.7.4 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use s well as, unclassified, privileged, confidential, information sensitive in nature and CUI information. Failure to safeguard any privileged information may subject the Contractor and/or the Contractor's employees to criminal liability under Title

18, section 793 of the United States Code. Provisions of the Privacy Act apply to all records and reports maintained by the Contractor. All information, data, programs and materials developed at Government expense during the course of this contract are the property of the Government and shall be marked and handled as For Official Use Only (FOUO) with distribution statements applied in accordance with DoD

Instruction 5230.24, Distribution Statements on Technical Documents. FOUO materials must be collected in burn bags that are provided by the Government. The Government will coordinate for disposal of the burn bags on a routine basis. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7.5 Storage Rules and Regulations. The Contractor shall be capable of handling, receiving a storing documents, and equipment at a security classification of unclassified. The Contractor shall comply with the facility’s rules and regulations governing the storage (all mediums) and protection of unclassified, privileged, confidential, information sensitive in nature and CUI.

1.6.7.2 Key Control The contractor shall establish and implement methods of making sure all keys/key cards issued to the contractor by the government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the contractor by the government shall be duplicated. The contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the contracting officer.

1.6.7.2.1. In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction of the contracting officer, re-key or replace the affected lock or locks; however, the government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the government and the total cost deducted from the monthly payment due the contractor.

1.6.7.2.2. The contractor shall prohibit the use of government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the contracting officer.

1.6.7.3 Lock Combinations. The contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

1.6.8 Personal Identity Verification (PIV). N/A

1.6.9 Visit Notification. N/A

1.6.10 Special Qualifications: N/A

1.6.11 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5, Post Award Orientation. The contracting officer, COR, and other government personnel, as appropriate, will meet periodically, quarterly as a minimum, with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.12 Contracting Officer Representative (COR): The COR will be identified by separate letter. The

COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance;

maintain written and oral communications with the contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including government drawings, designs, and specifications; monitor contractor's performance and notify both the contracting officer and contractor of any deficiencies; coordinate availability of government furnished property; and facilitate site entry of contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.13 Key Personnel: All Contractor personnel (inclusive of those that work both onsite and offsite) shall have a background investigation complete. Those personnel working onsite requiring a Common

Access Card shall have additional requirements as outlined below.

1.6.13.1 The following personnel are considered key personnel by the government: Program Manager and Alternate Program Manager. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The Program Manager or alternate shall be located at the

Pentagon and be available between the hours of 0700-1800 EST Monday through Friday except federal holidays or when the Pentagon is closed for local or national emergencies, administrative closings, or similar Government directed facility closings. Any replacements for the Program Manager or alternate shall comply with the experience qualifications listed below, and must be approved by the Contracting

Officer. Qualifications for all personnel are listed below:

1.6.13.2 All Contractor personnel shall be fluent in the English language and have the ability to read, write, and comprehend the English language. All personnel shall possess and demonstrate experience with the Microsoft Office Suite programs including Word, Power Point and Excel in their respective jobs/positions as applied to their respective duties/required performance. Contractor shall provide personnel conducting research and analysis work be proficient in manipulating a variety of the top industry platforms with sophisticated Boolean searches.

1.6.13.3 Contractor Personnel Qualifications . The Program Manager or alternate shall have a minimum of fifteen (15) years demonstrated professional experience, with at least five (5) years continuous experience at the strategic level, achieved within the past fifteen (15) years. The basic educational qualifications for the Program Manager is a Master Degree and for all other positions, a bachelor’s degree, from an acrredited college or university in a communication-related discipline and education or training in strategic planning. The Contractor shall provide resumes on all senior SMEs. With the exception of the contractor personnel exclusively working in accordance with paragraphs 5.3.9.1, and

5.3.10.1, all other positions require a minimum of five (5) years demonstrated strategic/tactical/media communication level experience. The five (5) years of experience for all other positions must have been achieved within the last ten (10) years.

1.6.13.4 Contractor Personnel Training. The Contractor shall provide qualified personnel who are capable of assuming their duties at award inception. Training for Contractor personnel shall be at the contractor’s expense.

1.6.13.5 Identification of Contractor Employees. Corporation affiliation shall be referenced on all written documentation that refers to Contractor personnel. This is required for internal and external communication. Similarly, the Contractor affiliation shall be identified when answering phone calls and at the beginning of any meeting or conference (in person or on phone) where Contractor personnel are in attendance. Only Contractor personnel working full time at the Pentagon shall be issued a CAC card.

1.6.14 Identification of Contractor Employees: The contractor (to include subcontractors) shall provide each employee an identification (ID) badge, which includes at a minimum, the company name, employee name and a color photo of the employee. ID badges for key personnel shall also indicate their job title. ID badges shall be worn at all times during which the employee is performing work under this contract.

Each contractor (to include subcontractors) employees shall wear the ID badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit. The contractor (to include subcontractors) shall be responsible for collection of ID badges upon completion of the contract or termination of employee. A listing of issued identification cards shall be furnished to the contracting officer prior to the contract performance date and updated as needed to reflect contractor and subcontractor personnel changes. All contract personnel attending meetings, answering government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.15 Anti-Terrorism and Operations Security Requirements:

1.6.15.1. AT Level I Training. All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable and annually thereafter. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 05 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: https://jko.jten.mil.

1.6.15.2. Access and general protection/security policy and procedures. Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of

Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.15.3. For contractors requiring Common Access Card (CAC). Before CAC issuance, the Contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The Contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a

DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

1.6.15.4. For contractors that do not require CAC, but require access to DOD facility or installation.

Contractor and all associated subcontractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and terrorist Screening Database (TSDB) (Army Directive 2014-05-/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures, (provided by government representative), or, at OCONUS Locaions, in accordance with status of forces agreements and other theater regulations.

1.6.15.5. iWATCH Training. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 05 calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract award.

1.6.15.6. For contracts that require a formal OPSEC program. The contractor shall develop an OPSEC

Standing Operating Procedure (SOP)/Plan within ninety (90) calendar days of contract award, to be reviewed and approved by the responsible Government OPSEC officer. This plan shall include a process to identify critical information, where it is located, who is responsible for it, how to protect it and why it needs to be protected. The Contractor shall implement OPSEC measures as ordered by the commander. In addition, the contractor shall have an identified certified Level II OPSEC coordinator per AR 530-1 (DI-

MGMT-80934C).

1.6.15.7. For contracts that require Operations Security (OPSEC) Training. Per AR 530-1, Operations

Security, the contractor employees shall complete Level I OPSEC training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter. OPSEC Awareness for

Military Members, DoD Employees and Contractors is available at the following website:.

https://securityawareness.usalearning.gov/

1.6.15.8. For Cyber Awareness (Information assurance (IA)/information technology (IT)) training. All contractor employees and associated subcontractor employees must complete the DOD Cyber awareness training before issuance of network access and annually thereafter. All contractor employees working

IA/IT functions must comply with DoD and Army training requirements in DODD 8570.01, DoD 8570-

01-M and AR 25-2 within six months of appointment to IA/IT functions. DoD Cyber Awareness

Challenge Training is available at the following website: https://cs.signal.army.mil/:

1.6.15.9 Threat Awareness Reporting Program. For all contractors with security clearances. Per AR 381-

12 Threat Awareness and Reporting Program (TARP), Contractor employees must receive annual TARP training by a CI agent or other trainer as specified in 2-4b of AR 381-12. The contractor shall provide a copy of the certificates to the COR within 30 calendar days of their reporting duty and annually thereafter.

1.6.16. Supervision of Contractor Employees: The government will not exercise any supervision or control over contractor or subcontractor employees while performing work under the contract. Such employees shall be accountable solely to the contractor, not the government. The contractor, in turn, shall be accountable to the government for contractor or subcontractor employees.

1.6.17 Contractor Travel: Other than local travel within the National Capital Region (NCR) to attend meetings and events, no travel will be required during the contract period of performance.

1.6.18 Other Direct Costs: The Government will reimburse the Contractor for ODC items at cost. The

Contractor shall provide receipts to the COR for all ODC items purchased for this contract. For ODC items with a price exceeding $150,000.00, the contractor shall solicit at a minimum three (3) quotes and provide the quotes to the COR for review. The Government COR shall authorize in writing all purchases of ODC items in excess of $150,000.00.

1.6.18.1 ODCs include the following:

a. Materials to include industry recognized software to support traditional media and social media data collection, analysis, assessment and evaluation

b. Pentagon Visitors Center Exhibit

c. Pentagon OCPA Hallway Exhibit

d. Semi-Permanent Suite Exhibit

e. Maintenance Services for exhibits

f. Specialty services or development of specialized products or software solutions

1.6.19 Data Rights The government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be government owned and are the property of the government with all rights and privileges of ownership/copyright belonging exclusively to the government. These documents and materials may not be used or sold by the contractor without written permission from the contracting officer. All materials supplied to the government shall be the sole property of the government and may not be used for any other purpose. This right does not abrogate any other government rights.

1.6.20 Organizational Conflict of Interest:

a. Purpose. The primary purpose of this clause is to aid in ensuring that:

(1) The Contractor does not obtain an unfair competitive advantage by establishing the ground rules for a future competition;

(2) The Contractor's objectivity and judgment are not biased because of its present or future interests

(financial, contractual, organizational, or otherwise) which relate to work performed under this contract;

and

(3) The Contractor does not obtain an unfair competitive advantage by virtue of its access to non-public or proprietary information belonging to others.

b. Definitions.

(1) The term “Contractor” herein used means: (a) the organization (hereinafter referred to as "it" or "its") entering into this agreement with the Government; (b) all business organizations with which it may merge, join or affiliate now or in the future and in any manner whatsoever, or which hold or may obtain, by purchase or otherwise, direct or indirect control of it; (c) its parent organization if any and any of its present or future subsidiaries, associates, affiliates, or holding companies, and; (d) any organization or enterprise over which it has direct or indirect control now or in the future.

(2) The term "proprietary information" for purposes of this clause means any information considered so valuable by its owners that it is held secret by them and their licensees. Information furnished voluntarily by the owner without limitations on its use, or which is available without restrictions from other sources, is not considered proprietary.

c. Organizational Conflicts of Interest Examples. The following examples illustrate situations in which organizational conflicts of interest may arise. These examples are not all inclusive.

(1) Biased Ground Rules. This type of conflict may arise in situations where a company sets the ground rules for a future competition. For example, when a Contractor develops requirements then competes to provide products or services to satisfy those requirements, thus obtaining a competitive advantage.

(2) Impaired Objectivity. This type of conflict may exist where a Contractor’s obligations under a contract require objectivity, but another role of the Contractor casts doubt on its ability to be truly objective. An example of this type of conflict is where a Contractor’s work under one contract entails evaluating itself, its affiliates, or its competitors under a separate contract.

(3) Unequal Access to Information. This type of conflict may arise when a Contractor has access to nonpublic or proprietary information as part of its performance under a contract that gives it an unfair advantage in a competition for a later contract.

d. General Constraints. The provisions of FAR Subpart 9.5, Organizational and Consultant Conflicts of

Interest, concerning organizational conflicts of interest govern this contract. Potential conflicts may exist in accordance with FAR 9.505-1, Providing Systems Engineering and Technical Direction, through

9.505-

4, Obtaining Access to Proprietary Information. In this regard, the Contractor is responsible for identifying any actual or potential organizational conflicts of interest to the Contracting Officer that arise as the result of performance under this contract. To avoid or mitigate a potential conflict related to performance under this contract, the Contracting Officer will impose appropriate constraints such as the constraints discussed below. Since it is impossible to foresee all of the circumstances that might give rise to organizational conflicts of interest, the constraints discussed below are not all inclusive and the

Contracting Officer may impose constraints other than, or in addition to, the constraints listed below.

(1) The Contractor agrees that if it provides, under a contract or task order or delivery order, systems engineering and technical guidance for systems and programs, but does not have overall contractual responsibility, it will not be allowed to be awarded a contract or task or delivery order to supply the system or any of its major components or be a Subcontractor or consultant to a supplier of the system or any of its major components

(2) The Contractor agrees that if it prepares complete specifications for non-developmental items or assists in the preparation of work statements for a system or services under a contract or task order or delivery order, it shall not be allowed to furnish these items, either as a prime Contractor, a Subcontractor or as a consultant.

(3) The Contractor agrees that it shall neither evaluate nor advise the Government with regard to its own products or activities. The Contractor shall objectively evaluate or advise the Government concerning products or activities of any prospective competitors.

(4) The Contractor agrees that if it gains access to proprietary information of other companies, it shall exercise diligent effort to protect such proprietary information from unauthorized use or disclosure. In addition, the Contractor agrees to protect the proprietary information of other organizations disclosed to the Contractor during performance of this contract with the same caution that a reasonably prudent

Contractor would use to safeguard highly valuable property. The Contractor also agrees that if it gains access to the proprietary information of other companies it shall enter into written agreements with the other companies to protect their information from unauthorized use or disclosure for as long as it remains proprietary and to refrain from using the information for any purpose other than that for which it was furnished. The Contractor shall provide copies of such agreements to the Contracting Officer.

(5) If the Contractor, in the performance of this contract, obtains access to plans, policies, reports, studies, financial plans, data or other information of any nature which has not been released or otherwise made available to the public, the Contractor agrees that without prior written approval of the Contracting

Officer, it shall not: (a) use such information for any private purpose unless the information has been released or otherwise made available to the public, or (b) release such information unless release is otherwise authorized under the contract or such information has previously been released or otherwise made available to the public by the Government.

e. Non-Disclosure Agreements. The Contractor shall obtain from each employee who has access to proprietary information under this contract, a written agreement which shall in substance provide that such employee shall not, during his/her employment by the Contractor or thereafter, disclose to others or use for their benefit, proprietary information received in connection with the work under this contract.

The Contractor shall educate its employees regarding the restrictions so that they shall not use or disclose proprietary information or data generated or acquired in the performance of this contract except as provided herein.

f. Training. The Contractor shall effectively educate its employees, through formal training, company policy, information directives and procedures, in an awareness of the legal issues so that each employee shall know and understand the absolute necessity of safeguarding information from anyone other than the

Contractor's employees who have a need to know, and the U.S. Government.

g. Subcontracts. The Contractor agrees that it shall include the provisions in paragraphs d., e., and f.

above and this paragraph in consulting agreements, teaming agreements, and subcontracts of all tiers which involve access to information or the performance of services described in paragraph d. above. The use of this clause in such agreements shall be read by substituting the word "consultant" or

"Subcontractor" for the word "Contractor" whenever the latter appears.

h. Additional Constraints. If this contract provides for the issuance of task or delivery orders, such orders may impose additional requirements and restrictions relating to this clause to include the requirement for the Contractor and its Subcontractors and employees to furnish the Government with written non-disclosure agreements or statements of no conflict of interest. With regard to any proposal submitted by the Contractor in response to a Request for Task or Delivery Order Proposal, by submitting its proposal the Contractor represents that it has disclosed to the Contracting Officer, prior to the issuance of the task or delivery order, all facts relevant to the existence or potential existence of organizational conflict of interest.

i. Conflicts Involving Future Procurements. The award of this contract, task or delivery orders issued under this contract, Government taskings, or acquiescence in the Contractor’s performance of services hereunder shall not constitute or be interpreted as a determination that the Contractor is eligible to participate in future procurements, developmental efforts, implementation efforts, or related activities.

Only the Contracting Officers for such efforts, applying the rules, principles, and procedures have the authority to determine whether a conflict exists in connection with such procurements.

j. Representations and Disclosures.

(1) The Contractor represents that it has disclosed to the Contracting Officer, prior to award of this contract, all facts relevant to the existence or potential existence of organizational conflict of interest.

(2) The Contractor represents that if it discovers an organizational conflict of interest or potential conflict of interest after award of this contract, a prompt and full disclosure shall be made in writing to the

Contracting Officer. This disclosure shall include a description of the action the Contractor has taken or proposes to take in order to avoid or mitigate such conflict.

k. Remedies and Waiver.

(1) For breach of any of the above restrictions or for non-disclosure or misrepresentation of any relevant facts required to be disclosed concerning this contract, the Government may terminate this contract for default, disqualify the Contractor for subsequent related contractual efforts, and pursue such other remedies as may be permitted by law or this contract. If, however, in compliance with this clause, the

Contractor discovers and promptly reports an organizational conflict of interest (or the potential thereof) subsequent to contract award, the Contracting Officer may terminate this Contract or any task or delivery order issued under this Contract for convenience if such termination is deemed to be in the best interest of the Government.

(2) The parties recognize that this clause has potential effects which will survive the performance of this contract and that it is impossible to foresee each circumstance to which it might be applied in the future.

Accordingly, the Contractor may at any time seek a waiver from the cognizant Contracting Officer by submitting a full written description of the requested waiver and the reasons.

1.6.21 COMBAT TRAFFICKING IN PERSON.

IAW FAR 52-222-50. Contractor Requirements.

The Contractor shall –

(1) Notify its employees of

(i) The U.S. Government's zero tolerance policy.

(ii) Actions that will be taken against employees for violations of this policy.

(2) Take appropriate action.

Part II, Trafficking in Persons (TIP)

1. The Contractor has a procedure for notifying employees of TIP and proof of such notification on file via:

i. Training records or

ii. Employee signature

2. Has documented actions on file citing appropriate action to TIP violations.

3. Record of documented violations to date (if any).

4. The Contractor has a procedure for notifying the Contracting Officer if information is received or actions related to TIP are observed.

1.6.22. IAW FAR 39.2, HQIIS shall be compliant with Section 508, an amendment to the United States

Workforce Rehabilitation Act of 1973. The Contractor shall ensure all HQIIS applications are accessible to people with disabilities and that current and future requirements to maintain compliance with Section

508 are met.

1.6.23 PHASE IN /PHASE OUT PERIOD : To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall have personnel on board, during the thirty (30) day phase in/ phase out periods. During the phase in period, the contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

1.6.23.1. Planning: The Transition Plan shall identify, at a minimum, how the transition will minimize the impact on current mission / activities while ensuring the completeness of the transition; who / what is impacted by the transition; the activities that need to be accomplished in order to successfully effect the transition, the impact on the organization; the roles and responsibilities of all who participate in the transition plan; the detailed schedule (no longer than 3 weeks for transition) to be followed in order to successfully effect the transition and how any issues or discrepancies will be resolved (DI-MGMT-

80790).

1.6.23.2. Transitioning Strategy: The overall strategy shall be built around maintaining the mission with minimal impact to not only the timeliness of the process but also to ensure that critical data and knowledge transfer occurs. It shall also serve as the framework for the contract execution. At a minimum the following areas shall be addressed.

a. Key positions

b. Knowledge transfer

c. Impacts

d. Risk

e. Schedule

1.6.23.3. Phase-In: A 30 day smooth and orderly transition between the contractor and the predecessor contractor is necessary to assure minimum disruption to vital contractor services and Government activities.

1.6.23.4. The contractor shall not disrupt official Government business or in any way interfere with the assigned duties of the predecessor contractor employees. The contractor may notify the predecessor contractors employees that the contractor will be assuming services upon the contract start date. The contractor shall not interview, recruit, schedule interviews or conduct extensive discussions with the predecessor contractor employees while they are on duty

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS

2.1.1. CONTRACT ADMINISTRATOR. The official government representative delegated authority by the contracting officer to administer a contract. This individual is normally a member of the appropriate contracting/procurement career field and advises on all technical contractual matters.

2.1.2. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or services to the government. The term used in this contract refers to the prime.

2.1.3. CONTRACTING OFFICER. A person with authority to enter into, administer, and/or terminate contracts, and make related determinations and findings on behalf of the government.