IA02 Ft Wainwright DFA PWS 15JUL20.pdf

LOGISTICS READINESS CENTER (LRC)

PERFORMANCE WORK STATEMENT (PWS)

FORT WAINWRIGHT, AK

DINING FACILITY ATTENDANT (DFA) SERVICES

15 July 2020

1 Introduction This PWS is developed to support Fort Wainwright, Alaska Dining Facility Attendant (DFA) Service requirements at designated Dining Facilities. The Contractor shall provide quality services in support of the installation food service program that supports the Warfighter with flexible, efficient and cost effective service. The service outlined in this requirement encompasses DFA functions, to include facility sanitation duties. Performance criteria for overall duties fall under Contractor responsibilities.

1.1 Background

The Army in its acquisition pursuit of quality food service has improved its method of contracting. To capitalize on new approaches; e.g., proven commercial practices, management innovations, and best value contracting, the Army will award its food service contracts as a Performance Based Service Acquisition. This idea will foster partnering arrangements between Government and Industry. This approach is in keeping with the Undersecretary of Defense for Acquisition initiative to convert federal service contracts to performance-based on Installation Approach.

1.2 Objectives

To provide a quality food program that supports the warfighter with flexible, efficient and cost effective contract food service support. The contractor will provide janitorial services and functions in support of the military operated military dining facility. The military will operate the dining facility and be responsible for the day-to-day overall management of the dining facility.

2 Requirements This section describes the general requirements for this effort.

2.1 General

2.1.1 Scope

The Contractor shall provide the appropriate amounts of qualified labor and management necessary to perform quality DFA services ordered under this Indefinite Delivery Indefinite Quantity contract in a cost effective, safe and environmentally sound manner. This support will focus primarily on the following areas: cleaning of the dining facilities, equipment and components; busing tables, cleaning remote-site feeding food and beverage containers, grounds maintenance and maintaining quality control. The contractor shall successfully perform food service support operations and be fully staffed with qualified personnel that meet or exceed the qualifications stated in the PWS. This support will focus primarily on: facility sanitation and janitorial duties in support of Interior Alaska DFA services.

2.1.2 Description of Services

The Contractor shall provide all supervision, labor, personnel, materials and supplies to perform activities that comprise DFA services in the Army Dining Facility. This includes, but is not limited to performance of related administrative, custodial and sanitation functions in the Dining Facilities listed in Attachment F.

2.1.3 General Information

The Period of Performance (PoP) is a five (5) year ordering period and includes FAR Clause 52.217-8, Option to Extend Services.

2.1.4 Place of Performance and Hours of Operation

This PWS is developed to support Fort Wainwright installation DFA requirements with remote site feeding requirements. Dining Facility Location Map at Attachment A details the physical location of each facility. Attachment B, AFMIS/Historical Headcount Summary and Attachment F, Workload Data/Capabilities, outline workload requirements for each facility listed in this contract. Requirements may fluctuate during performance of the contract.

Hours of Operation: The meal service hours for the dining facilities are listed in Attachment F, Workload Data/Capabilities. These hours are subject to change based upon supported unit requirements. Usually this change occurs on short notice. In most instances, there shall be a minimum of four (4) hours advance notice provided by the Government.

Extended Service Hours. It is expected that a dining facility may periodically be required to extend its service beyond normal hours, e.g., in the event of fire, aircraft accident, rescue operations, civil disturbances, severe weather, pandemic, alerts, training exercises, and troop movements. The Contracting Officer (KO), or Contracting Officer’s Representative (COR), may authorize the Contractor to provide extended services by giving at least four (4) hours prior notice of any change. In the event of extenuating circumstances or mission requirements, short and/or no advance notifications may occur; however, notifications will be given as soon as possible.

2.1.5 Recognized/Government Holidays

New Year’s Day 1st day of January Birthday of Martin Luther King Jr. 3rd Monday of January Presidents’ Day 3rd Monday of February Memorial Day Last Monday of May Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December

2.1.6 Holiday Decorations

The Government is responsible for providing appropriate holiday decorations to include Thanksgiving, Christmas and the Army Birthday to highlight these periods and special meals as appropriate.

2.1.7 Emergency Services

The contractor shall be responsible for providing medical services to its employees.

Emergency medical services will be provided by the government to support life-saving injuries or illnesses until proper medical support can be administered from an external source to the government from a medical treatment facility or transport.

2.1.8 Contract Administration and Management

The Contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The Contractor shall respond to Government requests for contractual actions in a timely fashion. The Contractor shall have a single point of contact between the Government and Contractor personnel assigned to support contracts or task orders. The Contractor shall assign work effort and maintain proper and accurate time keeping records of personnel assigned to work on the requirement.

The Contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The Contractor shall ensure management personnel are on-site during all dining facility hours of operation and each shift lead supervises contractor employees in no more than one dining facility per shift. The Contractor shall maintain continuity between the support operations at Ft. Wainwright, Alaska and the Contractor's corporate offices. The Contractor shall provide guidance to employees during designated Government non-work days or other periods where Government offices are closed due to weather or security conditions. The contractor shall provide initial and refresher training for all employees as required to meet the requirements in the PWS. The Contractor shall provide necessary infrastructure to support contract tasks. The Contractor shall provide administrative support to employees in accordance with (IAW) state and federal employment policies (time keeping, leave processing, pay, emergency needs).

2.1.9 Quality Control

The Contractor shall develop and maintain an effective quality control process to ensure services are performed IAW this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure against recurrence of defective services.

The Quality Control Plan (QCP) is addressed at paragraph 4.2.

2.1.10 Government Point of Contact

The KO or his/her designated representative will be the point of contact concerning administration and performance of the contract. Designation of Government personnel (COR and Alternate COR, if applicable) and their limitations will be delineated in writing by the contracting activity. The COR will be designated on official letterhead appointment signed by the appropriate KO. The COR monitors all aspects of the contract and assists in contract administration. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates.

2.1.11 Subcontract Management

The Contractor shall manage all subcontracts necessary to integrate work performed on this requirement and the Contractor shall be responsible and accountable for Subcontractor performance on this requirement. The Contractor shall manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractor shall file subcontract reports in the electronic Subcontracting Reporting System (eSRS). Prime/ Higher Tier Subcontractors shall inform their Subcontractors to enter their reports in eSRS under the flow down requirement.

Contractors shall provide a notification e-mail address in the report for the federal Government agency.

2.1.12 Contractor Employees

The Contractor shall accomplish the assigned work by employing and using qualified personnel with appropriate combinations of education, training, and experience. The Contractor shall provide the necessary resources and infrastructure to manage, perform, and administer the contract.

2.1.13 Business Relations

The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The Contractor shall manage the timeliness, completeness, and quality of problem identification. The Contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of Subcontractors. The Contractor shall coordinate with the KO and the installation Government staff to support quarterly Performance Management Reviews as prescribed in AR 70-13. The Contractor shall seek to ensure customer satisfaction, and professional and ethical behavior of all Contractor personnel.

2.2 Special Requirements

This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.

2.2.1 Access and General Protection/Security Policy and Procedures The Contractor and all associated subcontractor’s employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by Government representative). The contractor shall also provide the COR (initially and when updates occur) with all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative).

2.2.1.1 Alien Employment

The Contractor shall not employ any alien who does not have a valid US Immigration I- 551, Green Card or I-94, Arrival/Departure Record. The Contractor shall provide valid social security numbers and citizenship status of all employees to the Government, upon request.

2.2.1.2 Employee Health, Hygiene, and Dress Code

The Contractor shall follow the requirements for health, personal hygiene, and uniforms IAW the regulatory guidance in Tri Service Food Code (TB MED 530) and state local policies for Contractor employees. The Contractor (to include Subcontractors) shall wear and display an Identification (ID) Badge. Each Contractor (to include Subcontractors) employee shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit.

Contractor employees that have not been issued an ID badge shall coordinate with the COR to obtain appropriate security clearance. The minimum required information on the badge is company name, employee full name, picture of employee, and date of expiration. The Contractor shall ensure employees wear a Government approved uniform. The Contractor shall submit uniforms to the COR within 10 days of award to determine acceptability.

2.2.1.3 Employee Conduct, Behavior, and Ethics

The contractor shall be responsible for the performance and conduct of its employees and subcontractor employees at all times. The Contractor employees shall comply with all applicable Government regulations, policies and procedures. The Contractor shall ensure all personnel employed under this task order conform to conduct regulations contained in FAR 52.203-13, Contractor Code of Business Ethics and Conduct.

Contractor personnel shall conform to standards of conduct and code of ethics which are consistent with those applicable to Government employees as provided in the Joint Ethics Regulation 5500.7.R. The Government may direct the Contractor to remove any Contractor employee from the Government premises IAW the authority of the Installation Commander. Removal does not relieve the Contractor of the responsibility to continue providing the services required under the task order.

2.2.1.4 Mission-Essential Contractor Services Plan

The Contractor shall address, in detail, its procedures, personnel, and the means to accomplish mission requirements without delay in the event of sudden or unusual events that could impact the Contractor's performance and contract requirements such as, but not limited to mobilization, terrorism, natural disaster, pandemic, utility outages, or labor disputes. The Government will not supplement the Contractor’s work force.

The Contractor shall ensure personnel required to accomplish tasks designated as ‘mission essential personnel’ report to assigned work locations (or Government Continuity of Operations Plan designated facilities) and perform required tasks, regardless of weather or security conditions. Government will identify tasks qualifying performers as essential personnel as applicable with the Contractor providing a list of essential personnel required to perform those tasks to the COR. The COR will be responsible for providing Government security personnel with a list of Contractor ‘mission essential personnel’ to enable access to Government facilities when ‘non-essential’ personnel are barred. Contractor will operate IAW DoDI 1100.22, ‘Continuation of Essential DoD Contractor Services during Crisis’. The Contractor shall include a strike contingency plan as part of its Plan IAW FAR Clause 52.222-1, Notice of Labor Disputes. The Mission-Essential Contractor Services Plan will be submitted to the Government with the offeror’s proposal IAW DFARS Clause 252.237-7024, Notice of Continuation of Essential Contractor Services, however it will not be part of the evaluation process for selecting an offeror for award.

2.2.1.5 Training and Other Security Requirements

In IAW Army Policy, Contract Requirements, Antiterrorism/Operations Security Review, the following applies to this requirement:

2.2.1.5.1 DoD Level I Antiterrorism Training (AT)

All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the KO, if a COR is not assigned, within 05 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: http://jko.jten.mil and takes approximately two (2) hours to complete. In the event the automated system at http://jko.jten.mil cannot be accessed or is not available (e.g. server problems), Level I AT Awareness Training can be provided by a qualified instructor. If the training is not completed online, the Level I AT Awareness Instructor qualification must be coordinated with the Installation Antiterrorism Officer (or Installation Security equivalent) and the resultant names(s) of approved instructors shall be provided to the KO or designee along with all associated cost or schedule impacts to the contract.

Reporting A02 AT/OPSEC Training http://jko.jten.mil/ http://jko.jten.mil/

2.2.1.5.2 OPSEC Training

Per AR 530-1 Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter. Course takes approximately one (1) hour to complete.

A02 AT/OPSEC Training

2.2.1.5.3 iWATCH Training The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 5 calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract award. Course takes approximately two (2) hours to complete.

2.2.1.5.4 Sexual Harassment/Assault Response & Prevention (SHARP) The contractor is responsible for ensuring its employees maintain a non-hostile working environment, which is free from sexual harassment and/or assault as defined by AR 600-20.

SHARP Training. The Contractor is responsible for ensuring all employees, to include subcontractor employees, complete the latest online Army Sexual Harassment/Assault Response & Prevention (SHARP) training within 30 calendar days of the start of contract performance. The Contractor is further responsible for ensuring all employees complete the latest online SHARP training annually. This training can be found at http://www.sexualassault.army.mil/. Once all employees, including subcontractor employees, have completed the initial online training, the Contractor shall provide a written statement to the KO certifying that all their employees performing on this contract have completed the SHARP training, and provide the KO with updates when changes in personnel occur. The Contractor shall also provide a written annual certifying statement after all employees including subcontractor employees have completed the annual SHARP training.

Notification of SHARP or Equal Opportunity (EO) Incidents. Contractor shall comply with all requirements of FAR 52.222-26–EO. All sexual assault, sexual harassment, or EO inquiries or complaints as defined in AR 600-20, from Contractor employees and its subcontractor employees working on this contract in government workspaces, shall be forwarded immediately to the Contracting Officer (KO), and then to the Contracting Officer’s Representative (COR).

http://www.sexualassault.army.mil/

Failure to comply with any of the paragraphs in this section can result in a less than satisfactory interim or final Contractor Performance Assessment Reporting System (CPARS) rating; a determination by the Government that the services do not conform with the contract requirements and such services cannot be corrected by re-performance, or both.

2.2.1.6 Organizational Conflict of Interest

Contractor and Subcontractor personnel performing work under this task order may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractors mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.2.1.7 E-Verify

The Contractor shall use E-Verify to facilitate verification status of employees. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of newly hired employees. E-Verify is currently free to employers and is available in all 50 states. E- Verify provides an automated link to federal databases to help employers determine employment eligibility of new hires and the validity of their Social Security numbers.

2.2.2 Safety

Safety Rules and Regulations: In performing the services required hereunder, the Contractor shall conform to all safety rules and regulations applicable to the dining facilities which are in effect during the time of performance of this contract and shall take such other precautions as may be reasonably required hereunder to assure accident-free performance. All accidents which occur in association with performance of services required in this contract shall be reported in writing to the COR within 2 hours. Full details of the accident, including statements from witnesses, shall be provided if requested by the safety officer. If any claim is made by a third party against this contract, the COR shall be informed immediately.

2.2.3 Key Personnel

The Government has determined that certain positions for the purpose of ensuring the Contractor can satisfy minimum experience, education and/or credential requirements are key and essential. Key positions must be filled within 24 hours of being vacated, as a temporary mitigation and filled within 30 days with a permanent employee.

The COR must be notified immediately upon temporary or permanent replacement of key personnel and the KO must be notified within 72 hours.

2.2.3.1 The Dining Facility Attendant Project Manager (DFA PM) (KEY) The Contractor shall provide an on-site Dining Facility Attendant Project Manager (DFA PM) who will be responsible for all work under this task order. The DFA PM will have no less than 5 years management experience. The DFA PM must be highly qualified with general supervisory experience, and must have at least 3 years specific management experience in managing cafeteria style or multi-entrée operations providing complete meal service (breakfast, lunch and dinner). The PM must have a current Food Protection Manager Certificate (within 5 years) as defined in Tri Service Food Code (TB MED 530). The PM will have full authority to act for the Contractor on all matters relating to this contract. The PM has overall responsibility for the DFA Quality Control (QC) at each location. The DFA PM will be the primary point of contact through which technical communications, prioritization of effort, team standardization and technical direction flow between the Government and DFA employees. During any absence of the DFA PM, a qualified alternate shall have full authority to act for the Contractor on all matters relating to DFA work performed under the resulting contract. The DFA PM shall return all Government calls within one hour during operational hours and two hours during non-operational hours.

2.2.3.2 Supervisory Personnel

The Contractor shall provide DFA first line supervisors as required for completion of PWS requirements.

2.2.4 Environmental Considerations

The Contractor shall follow local, state and federal policies concerning Environmental and Public Health while in performance of the contract. The Contractor’s QCP shall include provisions to enforce environmental policies at the supporting dining facility operations.

3.0 Performance Requirements and Standards

The following sections in entirety specifies the Performance Objectives and Performance Elements for a task order.

3.1 High Level Objectives

3.1.1 Dining Facility Sanitation Operations

The Contractor shall perform sanitation and duties in support of dining facility operations as prescribed in this section. All DFA personnel are required to take Food Safety Sanitation Training IAW Tri Service Food Code (TB MED 530).

A05 QCP Inspection Schedule

3.1.1.1 The Contractor shall clean and sanitize food service equipment and surfaces to support dining facility operations:

Performance Standards

a) STD: The Contractor shall clean and sanitize food contact surfaces and equipment in designated serving and self service locations (e.g. serving lines, self-service salad bars, and condiment areas, drink dispensers, bussing carts (including underside), exterior of refrigerators and interior & exterior of display refrigerators) IAW Tri Service Food Code (TB MED 530).

b) STD: Equipment too large to fit in three compartment sinks (e.g. warming cabinets, ice making machines, freezers, reach in refrigerators and refrigerated display cases) shall be cleaned and sanitized after each use or the approved cleaning schedule (identified in the Contractor’s QCP) using alternative procedures listed in Tri Service Food Code (TB MED 530). Protect, clean and sanitize equipment and utensils from contamination between uses and clean and sanitize storage compartments of ice making machines, in self service areas using alternative procedures listed in Tri Service Food Code (TB MED 530).

c) STD: The Contractor shall clean exterior of exhaust hoods and filters for dining facilities. Cleaned to prevent grease, oily sludge buildup and frequent intervals with the approve QCP schedule IAW Tri Service Food Code (TB MED 530).

3.1.1.1.1 The Contractor shall wash, rinse, and sanitize pots and pans in three compartment sinks:

The Contractor shall clean, sanitize and air dry utensils, pot and pans, using appropriate methods listed in Tri Service Food Code (TB MED 530).

Performance Standards

a) STD: All food preparation equipment and serving utensils shall be protected, cleaned and sanitized from contamination between uses.

b) STD: Maintain wash, rinse, and sanitize sinks at proper temperatures for manual ware washing in three-compartment sinks IAW Tri Service Food Code (TB MED 530).

c) STD: Pots, pans, serving pans, food containers shall be cleaned and sanitized IAW Tri Service Food Code (TB MED 530).

3.1.1.1.2 The Contractor shall operate and maintain the mechanical dishwashing machine

The Contractor shall setup, maintain and resupply the mechanical dishwashing machine using appropriate methods listed in the manufacturer’s user manual and Tri Service

Food Code (TB MED 530). All supporting mechanical equipment shall be protected, cleaned and sanitized from contamination between uses.

Performance Standards

a) STD: Mechanical dishwashing machine shall be operated IAW Tri Service Food Code (TB MED 530), and applicable user’s manual.

b) STD: Plates and eating utensils are protected from cross contamination. Plates and eating utensils are visibly free of grease, food particles and foreign matter prior to use.

Sanitize all dinnerware using mechanical dishwashing machine IAW Tri Service Food Code (TB MED 530) and Code of Federal Regulations (CFR) 178.1010.

c) STD: The Contractor shall clean, sanitize, bus and replace cups, plates, dinnerware, and trays during meal serving periods IAW Tri Service Food Code (TB MED 530) and

CFR 178.1010.

3.1.1.2 The Contractor shall clean and maintain dining facility interior and exterior areas.

Non-food contact surfaces and equipment shall be cleaned before, during and after meal period IAW Tri Service Food Code (TB MED 530).

Performance Standards

a) STD: Clean restrooms, dining facility hand washing stations and employee locker rooms. Fixtures, partitions, and mirrors are visibly free of dirt, grime, grease, residue and foreign matter, prior to the schedule start of each meal serving period and prior to closing of day. Restroom trash has been removed and new liners installed in waste containers. Soap dispensers are supplied with manufactures recommended products.

Paper towels and toilet tissue are available during operations 100% of the time IAW Tri Service Food Code (TB MED 530) and approved cleaning schedule identified in the Contractor’s QCP.

b) STD: Clean walls, doors and windows. Walls, doors and windows are visibly free of dust, dirt, grease and debris IAW Tri Service Food Code (TB MED 530) and approved cleaning schedule identified in the Contractor’s QCP.

c) STD: Maintain and clean all dining facility floors before, during and after each meal service. Clean flooring IAW the approved cleaning schedule identified in the Contractor’s QCP and Tri Service Food Code (TB MED 530).

d) STD: Clean dining facility sidewalks, loading dock, and entry ways daily to prevent grease, dirt and refuge buildup IAW the approved QCP. Snow and ice are removed from sidewalks, and access areas IAW Attachment F, Workload Data/Capabilities.

e) STD: Dispose of trash at the end of each scheduled meal serving period, prior to closing for the day and/or when containers are full. Clean surrounding areas of waste and recycling containers IAW the approved cleaning schedule and as required IAW Tri Service Food Code (TB MED 530).

f) STD: Follow installation, local, state and federal policies concerning recycling and environmental waste program. This includes the folding and segregation of cardboard boxes, separation of recyclable cans and plastic bottles IAW Tri Service Food Code (TB MED 530), Environmental Compliance and Protection Manual, MCO P5090.2.

g) STD: Clean waste and recycling containers daily or as prescribed in the cleaning schedule identified in the Contractor’s QCP.

3.1.1.2.1 The Contractor shall maintain and prepare dining room service area of operations.

This task includes dining room chairs, tables, booth, chair legs, rungs and framework, walls, baseboards, window ledges, doors/doorframes, TVs, pictures, wall art, light fixtures, globes/lenses, display cases, drapes/curtains and mini blinds.

Performance Standards

a) STD: Clean dining room tables, chairs, booths (including chair legs, rungs and framework) walls, baseboards, window ledges, doors/doorframes, TVs, pictures, wall art, light fixtures, globes/lenses, display cases, drapes/curtains and blinds weekly IAW the approved cleaning schedule identified in the Contractor’s QCP and IAW Tri Service Food Code (TB MED 530). Cleaning must also be IAW local, state and federal policies.

b) STD: Prepare, maintain and clean dining areas. Each diner is afforded a clean area to eat without delay. Condiment containers and napkin holders are visibly clean and contain product. All dining areas are clean prior to the scheduled start of the meal period and prior to closing for the day IAW Tri Service Food Code (TB MED 530).

c) STD: Clean spills and remove soiled dinnerware occasionally left by diners during meal service. Spills cleaned and soiled trays bussed within 5 minutes of occurrence IAW Tri Service Food Code (TB MED 530).

d) STD: Government provided tablecloths will be utilized during holidays. Remove and replace tablecloths when stained and heavily soiled. Disposable tablecloths will be provided by the Government and in place at the start the of meal serving period.

e) STD: Salt/Pepper/Sugar containers and napkin holders are visibly clean and contain product without delay. All dining areas are clean prior to the scheduled start of the meal period and prior to closing for the day IAW Tri Service Food Code (TB MED 530).

f) STD: Replenish tray, dinnerware, plate, cup and bowl carts during meal serving periods from serving and self-service areas. Clean dinnerware is available without delay to diners 100% of the time.

g) STD: Display and remove holiday decorations. Government furnished decorations are displayed on the day of the Army’s birthday and 1-week prior to Thanksgiving and Christmas. Contractor will remove all applicable decorations within 96 hours after the Thanksgiving, Christmas and Army’s birthday holidays.

3.1.1.2.2 The Contractor shall furnish and maintain expendables cleaning and sanitary supplies to support sanitation and personal hygiene practices.

The Contractor shall ensure custodial supplies (e.g. paper towels, scrub pads, cleaning solutions) are available during operations to support cleaning of the dining facility.

Sanitation supplies (e.g. mechanical and manual dishwasher dispensers, hand wash dispensers, bowl capsules, cleaning solutions) are available during operations to support cleaning and sanitation operations. All napkin and towel dispensers are refilled with napkins before, during and after the meal period. For information purposes a typical supplies list is provided in Attachment E, Sample Materials List.

Performance Standards

a) STD: Maintain dispensers filled with appropriate chemicals while performing duties to support mechanical and manual ware washing.

b) STD: Maintain dispensers filled at all times with appropriate towels and hand wash soap to support all employee and patron hand washing sinks.

3.1.1.3 Periodic In-Depth Cleaning

3.1.1.3.1 The Contractor shall maintain the cleanliness of each dining facility (to include exterior area identified in Attachment F) in accordance with TB MED 530, paragraph 6- 501.12.

3.1.1.3.2 Periodic In-depth Cleaning. In addition, the Contractor shall conduct a more extensive cleaning on a periodic basis. In-depth cleanings will be identified and ordered by a task order via a separate CLIN. These areas require additional attention such as extensive scrubbing, scraping, and heavy-duty chemical cleaning to remove any buildup of dirt, scuffs, grease and residue. A sample list of items/area to be included in the periodic cleaning are:

a. Exterior windows, window seals, window frames, and screens

b. Exterior door frames, seals, and tracks

c. Pressure wash and clean loading dock, all entrance and exit ways, stairs, and side walks

d. Hoods and filters.

e. Freezers and Refrigerator to include removing all movable shelving and scrubbing all.

Clear all food and deep clean interior of the equipment.

f. All other shelving will be empty and scrubbed. Clear all shelves, etc and provide a thorough cleaning.

g. Wash and clean all Interior walls, ceilings, ceiling fans, and air vents

h. Buff, wax, and deep clean all flooring (as applicable)

i. Dish machine will be scrubbed to remove build-up not cleaned in normal operations to include spray arms removed and cleaned

j. Pull out equipment to clean and verify cleanliness of equipment, surrounding walls, and floors (in the serving line and self-service areas)

k. Chairs, tables, and counter surrounding the dining room shall be scrubbed, to remove accumulation not cleaned in normal operations to include but not limited to gum removal.

l. Light fixtures opened and cleaned.

m. Remove and deep clean blinds.

Cleaning Schedule identified within Contractor’s QCP

3.1.1.4 Short and Long Range Closure and Opening of Dining Facilities Facilities to be closed shall be thoroughly cleaned and all subsistence products shall be protected, safeguarded and reallocated to other facilities based the COR recommendation when the facility is prepared for closure. Appliances that are not in use shall be shut-off (electricity, water, and gas) to reduce energy waste, prevent water and fire damage.

Facilities to be opened shall be thoroughly cleaned prior to beginning food service operations. The contractor will be given at least 72 hours' notice from the KO. This will be exercised on a separate CLIN via a Task Order.

3.2 Transition

The Contractor will provide a transition plan to ensure an effective and efficient transition-in at contract start and an effective, efficient transition-out at conclusion of the contract. The transition-in will commence at Notice to Proceed (NTP) date issued by the KO and will continue until full operational capability (FOC), not to exceed 30 days.

At contract end, the Contractor will ensure an effective and efficient transition to incoming Contractor.

Reporting A03 Transition In/Out Plan

3.3 Contractor Manpower Reporting

The Contractor shall report ALL Contractor labor hours (including Subcontractor labor hours) required for performance of services provided under this contract for the Department of the Army via a secure data collection site. The Contractor is required to complete all required data in the System for Award Management (SAM) using the following web address: http://www.sam.govReporting inputs shall be for the labor executed during the period of performance during each Government FY, which runs from October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. As part of its submission, the Contractor will also provide the estimated total cost (if any) incurred to comply with this reporting requirement.

4.0 Performance Requirement Summary Matrix (PRS)

3.1.1 Dining Facility Sanitation Operations

High Level Objective Standard

Lot Size and AQL

Surveillance Method

Payment

The Contractor shall clean and sanitize food service equipment and surfaces to support dining facility operations.

Service Meets standards of Paragraph 3.1.1.1

Lot size shall be equal to the total number of operational days for all facilities each month

AQL = (6.5%)

Random 6% (.06)

The Contractor shall wash, rinse, and sanitize pots and pans in three compartment sinks

Service Meets standards of Paragraph 3.1.1.1.1

Lot size shall be equal to the total number of operational days for all facilities each month

AQL = (6.5%)

Random 7%(.07)

The Contractor shall operate and maintain the mechanical dishwashing machine.

Service Meets standards of Paragraph 3.1.1.1.2

Lot size shall be equal to the total number of operational days for all facilities each month

AQL = (6.5%)

Random 7%(.07)

The Contractor shall clean and maintain dining facility interior and exterior areas.

Service Meets standards of Paragraph 3.1.1.2

Lot size shall be equal to the total number of operational days for all facilities each month

AQL = (10%)

Random 5%(.05)

The Contractor shall maintain and prepare dining room service operations.

Service Meets standards of Paragraph 3.1.1.2.1

Lot size shall be equal to the total number of operational days for all facilities each month

AQL = (10%)

Random 5%(.05)

The Contractor shall furnish and maintain expendables cleaning and sanitary supplies to support sanitation and personal hygiene practices.

Service Meets standards of Paragraph 3.1.1.2.2

Lot size shall be equal to the total number of operational days for all facilities each month

AQL = (6.5%)

Random 5%(.05)

Total 35%

4.1 Quality Assurance

The Contractor shall have work complete and ready for inspection IAW all terms of the task order. The Government will conduct inspections according to the appropriate surveillance method, to compare the Contractor's performance to contract requirements and standards. The Government reserves the right to monitor the contract in any manner necessary, at any time necessary, and at all places necessary to ensure that the services rendered conform to the contract requirements. In addition to random surveillance, US Army

Public Health Command personnel may perform inspections at contracted dining facilities.

The Contractor shall provide a copy of the inspection results to the COR. The Contractor shall correct all recorded defects prior to re-inspection if the Contractor fails a service.

4.1.2 Contract Payment

The Contractor shall receive payment commensurate with services performed when contract requirements have been met and each PRS service is performed within the established AQL;

e.g., number of recorded defects does not exceed the number allowed.

Payment Reductions. When the Contractor fails to meet contract requirements of those services listed on the PRS; e.g., the number of recorded defects exceeds the number of allowable defects (AQL); performance will be deemed defective. The Contractor will be subject to a reduction in contract price based on the value of the service established by the percentages in column titled “Payment %” of the PRS. Payment for services not conforming to the specified AQL will be calculated as described below.

Determining PRS Reductions for Random Sampling. To determine a reduction in contract payment for unacceptable service, the maximum contract payment per month titled “Payment %” is multiplied by the percentage of the sample found unacceptable. The total number of defects found, not just those in excess of the reject level, are used to determine the percentage of the sample found unacceptable.

Example: Assume the maximum monthly contract payment is $250,000.00, an AQL of 10%, and a Lot Size of 155 units. Using ANSI/ASQCZ1.4, General Inspection Level II, Normal Degree of Inspection, the resulting Sample Size would be 32 units with a Reject Level of 8 Defects. If 10 defects were found during the evaluation period the payment computation would be as follows:

Example payment computation for PRS random inspection:

(1) Maximum monthly contract payment $ 250,000.00

(2) Maximum payment percentage (from PRS) is 15% x .15

(3) Maximum payment for acceptable work $ 37,500.00

(4) Percentage of sample found unacceptable:

10 defects exceeds reject level of 8 defects divided by the sample size (10/32 = .31)

(5) Unacceptable percentage 31% x .31

(6) Reduction for unacceptable work (line 3 X line 5) $ 11,625.00

4.2 Quality Control Plan

Provisions: The QCP shall be submitted ten (10) days after contract award and shall include the following:

1. Elements of the Plan: The QCP shall ensure the enforcement of the required standards for:

a. Personnel health and hygiene

b. Workplace Safety

c. Fire prevention and evacuation

d. Environmental protection

e. Energy conservation

f. Employee training

g. HAZMAT Program

h. Hazard communication standards (OSHA) for use of chemicals

i. Security and use of Government Property

2. An organizational chart which provides for QC personnel to have direct accountability to the Contractor's top management.

3. An inspection system covering all tasks and services required by this task order.

a. The system shall include those areas to be inspected on a routine or unscheduled basis, the frequency of inspections, documentation forms, individuals that shall perform the inspections and the follow-up procedures.

b. A method or methods of identifying deficiencies in the quality of services performed before the level of performance becomes unacceptable.

c. The method of documenting and enforcing QC operations.

d. A Process action plan to correct and prevent continuous deficiencies and defects.

4. A cleaning schedule that addresses items/areas not cleaned as a part of meal preparation and clean up tasks. This shall include (but is not limited to) items such as:

a. Window cleaning

b. Oven rack cleaning

c. Cleaning hoods over food preparation equipment

d. Refrigerator rack cleaning

e. Storeroom rack cleaning

f. Cart cleaning

5. Methods of communication with the Government regarding quality and contract performance.

6. A monthly reporting system to the Contractor's home office.

5. Government Furnished Property/Facilities

Government Furnished Property will not be provided for use in this contract. If available, the Government will provide office space.

The Contractor shall report losses of Government property losses due to theft, inadequate storage, lack of physical security, or “Acts of God.” The Contractor shall use reasonable care to avoid damaging existing buildings, equipment, and vegetation on the Government installation. If the Contractor’s failure to use reasonable care causes damage to any of this property, the Contractor shall replace or repair the damage at no expense to the Government as the Contracting Officer directs. If the Contractor fails or refuses to make such repair or replacement, the Contractor shall be liable for the cost, which may be deducted from the contract price.

6. Contractor Furnished Materials Typical approved Chemicals/Cleaning supplies are listed for informational purposes in Attachment E, Sample Materials List. The Contractor shall furnish all materials required, to include sand or salt for snow/ice removal.

The Contractor shall furnish any office equipment, office supplies, or and tools necessary to meet the performance requirements stated in the task order. This includes administrative supplies and other products needed to perform the requirements of this contract and any subsequent task orders. If the contractor identifies a need or has a request for Information Technology (IT) Government Furnished Property (GFP), software and/or services required for performance on this contract they are to notify the COR immediately. The COR will review and route the request through the appropriate resourcing channels. The Government will purchase any approved equipment/ software/service requests.

7 Reporting The Contractor shall provide the following reports:

Number Name Frequency

A01 Food Handler Training Records Annually

A02 AT/OPSEC Training Annually

A03 Transition In/Out Plan Seven (7) days after award

A04 Quality Control Program Evaluation Sheets Daily

A05 QCP Inspection Schedule Monthly

8. Related Documents The following websites contain documents that are related to this PWS:

https://armypubs.army.mil www.quartermaster.army.mil/jccoe/jccoe_main.html

8.1 Definitions and Acronyms: Standard Definitions/Definitions and Acronyms Federal Acquisition Regulation (FAR), Army Regulation (AR) 310-25, Dictionary of US Army Terms, and, AR 310-50, Authorized Abbreviations, Brevity Codes and Acronyms are the references for definitions and acronyms not listed below.

https://armypubs.army.mil/ http://www.quartermaster.army.mil/jccoe/jccoe_main.html

8.1.1 Standard Definitions

1. Acceptable Quality Level (AQL). The AQL is a designated value (percent) of defective outcomes/service that the Government indicates will be accepted using acceptable sampling techniques and procedures.

2. Administrative Contracting Officer (ACO). A Contracting Officer who is administering contracts.

3. Army Federal Acquisition Regulation Supplement (AFARS). The Army's supplement to the Federal Acquisition Regulation.

4. Class A Telephone. Telephone service, which is unrestricted, for use on-post and commercial calls.

5. Class C Telephone. Telephone service, which is restricted to inter-post calls from one post telephone to another.

6. Commercial and Government Entity (CAGE) Code. An identification code assigned to the Contractor and is required by the Contracting Officer (Property Administrator) and Contractor from the Defense Logistics Service Center. The CAGE code is also required on the annual Government facilities report. Use DD Form 2051 to request the CAGE code.

7. Contracting Officer (KO). An individual with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

8. Contracting Officer's Representative (COR). An individual from the functional activity appointed by the KO and delegated specific authority to monitor contract performance and to perform specific contract administration functions. Additional personnel appointed to assist the COR are called the Alternate Contracting Officer’s Representatives (ACORs).

9. Defective Service. A unit of service, which contains one or more defects and does not conform to specified requirements.

10. Local Access Network Connections (LAN). An installation landline connecting the

Army Management Information System modules to the mainframe computer system.

11. Lot. The total number of service outputs in an evaluation period; as defined in the

AQL column of the Performance Requirement Summary. The lot size is used to determine the sample size (or number of inspections).

12. Non Conformance Report (NCR). A letter to a contractor that identifies nonconformance of a contract requirement(s) or identifies business system deficiencies and requests contractor corrective action.

13. Percent of Sample Found Defective. A percentage determined by dividing the number of defects by the sample size. The resulting number is used to make an equitable deduction from the contract price or award fee for non-performance.

14. Performance Requirements Summary (PRS). The PRS identifies key performance indicators and standards that represent logical service outputs that will be evaluated by the Government to assure the Contractor is fulfilling the terms of the contract.

15. Performance Standard. A measurable output or result associated with the performance-based description of a requirement found in the PWS.

16. Planned Sampling. A sampling (inspection) method used to evaluate contractor tasks and services performed less frequently than daily. Evaluations that are scheduled when tasks and services are performed; e.g., receiving and storage service, field-feeding service, and tasks scheduled IAW the approved cleaning plan.

17. Quality Assurance Specialist (QAS). Perform, administer, or advise on work concerned with assuring the quality of products acquired and used by the Federal Government.

18. Quality Assurance Surveillance Plan (QASP). Defines what the Government must do to ensure that a contractor has performed IAW specified performance standards.

Focuses on the level of performance required by the PWS rather than on the…