IA02 BHPulse Sustainment PWS_2022_070122.docx

PERFORMANCE WORK STATEMENT (PWS)

FOR

BH PULSE SURVEY SUSTAINMENT

FOR

DCS, G-1 ARMY RESILIENCE DIRECTORATE

PART 1

GENERAL INFORMATION

1. General. This is a non-personal services contract to provide analytical services and information technology support. The government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the contractor who, in turn, is responsible to the government.

1.1. Description of Services/Introduction. This Performance Work Statement (PWS) requires the contractor to perform data collection, data processing, data analysis, and report generation. The objective is to provide an informed analysis of data gathered during the Behavioral Health Pulse (BH Pulse, a behavioral health survey instrument) survey of units in support the Ready and Resilient mission led by the Army Resilience Directorate.

1.2. Background. The Ready and Resilience (R2) initiative was formed with a mission to maintain and execute a holistic resiliency and fitness capability for Soldiers, Families and Army Civilians in order to enhance performance and build resilience. It is the vision of the Army Resilience Directorate (ARD) that pursuit of this mission shall result in an Army of balanced, healthy, self-confident Soldiers, Families and Army Civilians whose resilience and total fitness enables them to excel in an era of high operational tempo and persistent conflict. The Behavioral Health Pulse (BH Pulse) formerly known as the Unit Needs Assessment, was developed at the Walter Reed Army Institute of Research (WRAIR), in conjunction with psychiatrists from the Office of the Surgeon General (OTSG. BH pulse is a survey tool that Behavioral Health Officers (BHOs) use to provide commanders with an assessment of behavioral health across their formations. It consists of the survey, an administrative website. The anonymous survey takes 15-20 minutes to complete and assesses behavioral health problems (suicidality, depression, anxiety, PTSD), unit climate, social relationships, and other behaviors such as domestic violence, sexual harassment and assault, sleep, alcohol use, and unsafe driving. On an annual basis, and as needed, WRAIR reviews the survey to ensure scientific validity of the instrument and recommends additional constructs to be added based on current needs in the field.

1.2.1 Description of services/Introduction. The Performance Work Statement (PWS) requires the contractor provide sustainment and modifications to the BH Pulse platform. The objective of BH Pulse is to provide a survey tool that Behavioral Health Officers use in conjunction with their commanders to assess behavioral health within a unit. The survey contains a variety of questions covering the following domains: Comment by Parry, Jeffrey E CIV: Is there a reason paragraph isn’t numbered? Comment by Wood, Walter C CIV USARMY HQDA DCS G-1 (USA): Numbered

- Behavioral Health: Anxiety, Depression, PTSD, Suicidality, Risk Behaviors, Alcohol Use, BH Stigma, BH Utilization, Sleep Comment by Quintin, Todd H CIV: Bullets need to be numbered for reference throughout the document.

1.2.1 1.2.2 1.2.3

1.2.2 The BH Pulse is nested in the Combat Operational Stress Control (COSC) doctrine and taught at the AMEDD Center and School. BH Pulse is a web-based software suite which hosts the following functions:

1.2.3 General Information.

1.2.3.1 Training: BH Pulse is taught to uniformed psychiatrists, social workers, and psychologists during an 8-hour block of instruction as part of the Combat Operational Stress Control Course at the US Army Medical Center of Excellence (MEDCoE).

1.2.3.2 Administration: BH Pulse is administered to brigades by BHOs and their staff. Typically, the survey is administered by company. A participation rate of 70% per company is required for the processing of surveys.

1.2.3.3 Reporting: BH Pulse is typically conducted at the brigade level, with reports generated for the brigade and subordinate battalions. Each unit’s data are compared to data from other combat arms or support units as a form of reference. Comment by Parry, Jeffrey E CIV: ? copy/paste error? Comment by Wood, Walter C CIV USARMY HQDA DCS G-1 (USA): Yes. Deleted.

1.3. Objectives. The objectives of this contract is; to support the next phase of the BH Pulse application by moving it into a government hosting environment, integrating it into ARD software systems or support a stand-alone system, and providing sustainment and maintenance support for the survey and the administration portal web application.

1.4. Scope: BH Pulse web survey and administration site support and sustainment services. Services include application maintenance, sustainment, modification, configuration control, database management, knowledge management support, external system integration, user access administration, reporting, helpdesk support, tutorial maintenance, and mobile device support.

1.5. General Information.

1.5.1. Quality Control (QC): The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. The contractor shall deliver the Quality Control Plan (QCP) within 30 days of contract award. Once the QCP has been deemed acceptable by the contracting officer any further changes shall be proposed in writing.

1.5.2. Quality Assurance. The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.5.3. Recognized Legal Holidays.

Juneteenth

1.5.4. Hours of Operation/Place of Performance. Actual hours worked will be In Accordance With (IAW) all local, state and federal laws regulating the hours of work and working conditions. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined and implied within this PWS. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential to satisfactory performance. Work is to be performed primarily at the client’s location, 2530 Crystal Drive, Arlington VA, 22202. Work may also be performed remotely as determined by the client, ARD. Comment by Parry, Jeffrey E CIV: Who decides after award?

1.5.5. Physical Security. The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use.

1.5.6. Special Qualifications. The contractor shall be responsible for ensuring all employees assigned to this contract have relevant experience and certification in information technology, Physical Fitness, and Behavioral Health Modifications. Key Personnel shall meet a minimum level of qualifications which are defined in Section 1.5.8.

1.5.7. Post Award Conference/Periodic Progress Meetings. The contractor agrees to attend a telephonic post award conference within five days of contract award convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. The KO, Contracting Officers Representative (COR), and other government personnel, as appropriate, may meet periodically with the contractor to review the contractor’s performance. At these meetings the KO will apprise the contractor of how the government views the contractor’s performance and the contractor shall apprise the government of problems, if any, being experienced that is outside the contractor’s control. Appropriate action shall be taken to resolve outstanding issues.

1.5.8. Key Personnel. The contractor shall provide a contract manager within five days of contract award who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing via email to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 8:00 a.m. to 4:30 p.m. Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. The following positions are deemed to be Key Personnel by the government and the information states the minimum requirements for each Key Personnel:

1.5.8.1. Senior Epidemiologist or Research Psychologist: Minimum of a Ph.D. with 5 years of experience or a Master’s in Public Health and a minimum or eight (8) years of experience in data analysis and data management and advance statistical analysis to include mixed models. Experience using advanced statistical software (SPSS, SAS, Stata, or R). Sample code required. Must possess strong organizational skills, attention to detail, and written and verbal communication skills.

1.5.8.2. Software Engineer: Minimum of Bachelor’s Degree in Information Technology, Software Engineering or equivalent computer science or programming degrees. Minimum of Eight (8) years engineering experience with software. Experience working in DOD environments is required, Army environments are preferred. Strong server-side and web development experience utilizing industry application packages. Extensive knowledge of concurrent programming concepts, which incorporate design, developing, testing, maintaining, troubleshooting, and fielding of new products. Experienced with the development, implementation, tracking, and identifying subordinate requirements of a project. Background in graphic arts is required.

1.5.9 Contracting Officer Representative (COR). The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration the COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including government drawings, designs, specifications; monitor contractor’s performance and notifies both the Contracting Officer and contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.5.10. Identification of contractor Employees. All contract personnel attending meetings, answering government telephones, and working in other situations where their contractor status is not obvious to third parties shall identify themselves as such to avoid creating an impression in the minds of members of the public that they are government officials. They shall ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. All contract personnel shall obtain and wear the appropriate site badges according to the Taylor Building 2530 Chrystal Drive, Arlington VA 22202 if work is performed there.

1.5.11. Anti-terrorism/Force Protection Requirements. Comment by Parry, Jeffrey E CIV: Make sure this language is complaint with the AT/OPSEC coversheet when completed. (I didn’t see a copy of the AT/OPSEC in PCF) Comment by Wood, Walter C CIV USARMY HQDA DCS G-1 (USA): Included with the AT/OPSEC in the PCF folder

1.5.11.1. AT Level I training. All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 45 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil.

1.5.11.2. Access and general protection/security policy and procedures. Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce shall comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the government may require changes in contractor security matters or processes.

1.5.11.3. For contractors requiring Common Access Card (CAC). Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee shall be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of six months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

1.5.11.4. iWATCH Training. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 15 calendar days of new employees commencing performance with the results reported to the COR NLT 45 calendar days after contract award.

1.5.11.5. Army Training Certification Tracking System (ATCTS) registration for contractor employees who require access to government information systems. Information Assurance Awareness training. The contractor shall ensure all contractor and subcontractor personnel requiring access to government information systems register in the Army Training Certification Tracking System (ATCTS) and complete the DoD Information Assurance Awareness training. The training shall be completed prior to obtaining access to information systems and annually thereafter. The contractor shall report completion of the training in the monthly status report and provide copies of training certificates.

1.5.11.5.1 Access to systems containing Personal Identifiable Information (PII). The contractor shall comply with the Privacy Act and all applicable agency regulations on individual privacy, to include DoD Directive 5400.11 “Department of Defense Privacy Program” and DoD 5400.11-R, Department of Defense Privacy Program.

1.5.11.5.2 Systems Access: When requested by the government, the contractor shall provide access to and information regarding the systems that the contractor operates or maintains on behalf of the government under this contract.

1.5.11.5.3 Systems Security: the contractor shall encrypt all contractor-owned laptops or other portable media storage devices that process or store PII, in accordance with National Institute of Standards and Technology (NIST) Federal Information Processing Standard (FIPS) 140-2 (or successor). The contractor shall require FIPS 140-2 (or successor) encryption of any sensitive PII when transmitted electronically across the internet or other public networks.

1.5.11.5.4 Data Security: the contractor, unless otherwise authorized by the government, shall limit access to PII to those employees and subcontractors who require the information in order to perform their official duties under this contract. The contractor, contractor employees, and subcontractors shall physically or electronically protect PII when not in use and/or under the control of an authorized individual. During the course of contract performance, when PII is no longer needed or required to be retained under applicable government records retention policies, the contractor shall coordinate with the contracting officer or the contracting officer’s representative to either turn over the PII to the government, or destroy it through means that will make the PII irretrievable (i.e., permanently unavailable for access by any person). The contractor shall only use PII obtained under this contract for purposes of the contract, and shall not collect or use such information for any other purpose without the prior written approval of the contracting officer. At expiration or termination of this contract, the contractor shall coordinate with the contracting officer to either turn over all PII managed under the contract that is in its possession to the government or successor contractor, or if the government so directs, destroy the PII.

1.5.11.5.5 Data Breach Response and Notification: the contractor shall adhere to the reporting and response requirements for PII set forth in Memorandum, Office of the Secretary of Defense, Subject: Safeguarding Against and Responding to the Breach of Personally Identifiable Information (PII), June 5, 2009, ALARACT 050/2009, DoD 5400.11-R, and any amendments. The contractor or its subcontractor(s) shall immediately notify the KO and COR upon discovery that a suspected or actual breach of PII has occurred. The notification shall include, to the greatest extent possible, the identification of each individual who’s PII has been or possibly has been breached. In addition, the contractor or its subcontractor shall provide the KO, COR and ACOR with any other available information that must be included in required breach reporting and notifications. The contractor shall provide this information at the time of the initial notification to the government or promptly thereafter as information becomes available. The government will determine whether a breach of PII has occurred, and whether breach notification to affected individuals is required. If breach notification to affected individuals is required, the government will determine if the contractor shall make the required notification. If the contractor is to notify the impacted population, it shall submit the notification letters to the KO, COR and ACOR for review and approval.

1.5.11.6. Per AR 530-1 Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter.

1.5.11.7. For information assurance (IA)/information technology (IT) training. All contractor employees and associated sub-contractor employees shall complete the DOD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DOD and Army training requirements in DOD 8570.01, DOD 8570.01-M and AR 25-2 within six months of appointment to IA/IT functions.

1.5.11.8. Threat Awareness Reporting Program. For all contractors with security clearances. Per AR 381-12 Threat Awareness and Reporting Program (TARP), contractor employees shall receive annual TARP training by a CI agent or other trainer as specified in 2-4b.

1.5.12. Contractor Travel. Contractor shall be required to travel CONUS and within the National Capitol Region (NCR) during the performance of this contract to attend meetings, conferences, and training. The contractor may be required to travel to off-site training locations and to ship training aids to these locations in support of this PWS. Contractor shall be authorized travel expenses in accordance with FAR 31.205-46 and the limitation of funds specified in this contract. Profit, G&A. and overhead on travel expenses are not allowable under this contract. All travel requires government approval/ authorization and notification to the COR. The contractor shall be required to travel to the NCR (If not currently located within NCR) and present to the COR and other Subject Matter Experts (SMEs) within the DOD and ARD no less than every month for approximately 1-2 days per visit.

1.5.12.1 The contractor shall be required to travel in support of task requirements. Travel expenses will be authorized as reimbursable expenses in accordance with the Federal Travel Regulation (FTR). All travel requests shall be submitted by the contractor 10 calendar days prior to incurring any travel costs. Requests shall be submitted in sufficient detail to identify the location and projected expenses by category, i.e., lodging, transportation, per diem, etc. Travel receipts shall accompany the respective invoice.

1.5.13. Other Direct Costs. This category includes travel, hosting, cloud services, and licensing fees.

1.5.13.1. Under no circumstances shall the contractor incur any Other Direct Costs (ODC) cost under any Contract Line Item Number (CLIN) without prior government approval. Incurred ODCs expenses are strictly limited to items determined necessary by the government, to enable performance under the contract.

1.5.14. PHASE IN /PHASE OUT PERIOD: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board during the thirty (30) day phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements. The contractor shall provide a written phase out plan within 30 days after award to cover the last (30) thirty days of the end of the contract to the COR. The contractor shall ensure that contractor personnel are onsite and providing support until the end of their contract. The contractor phase out plan shall provide the following: A detailed plan to transfer information and equipment, such as passwords, combinations, keys, certificates. Processes and documentation of processes or procedures in use by the contractor to provide services and support to ARD. Formal report on actual phase out to be delivered within 20 working days of contract end date.

PART 2

DEFINITIONS & ACRONYMS Comment by Parry, Jeffrey E CIV: No definitions needed for this PWS?

Seems to be a lot of specialized requirements that probably needs to be defined here Comment by Wood, Walter C CIV USARMY HQDA DCS G-1 (USA): Defined all acronyms… What else needs to be define?

ARD Army Resilience Directorate

ARNG United States Army National Guard

AT Anti-Terrorism

ATO Anti-Terrorism Officer

ATCTS Army Training Certification Tracking System

BH Pulse Behavioral Health Survey Instrument

CAC Common Access Card

CI Counter-Intelligence

CONUS Continental United States

COR A representative from the requiring activity assigned by the Contracting Officer to perform surveillance and to act as liaison to the contractor.

DA Department of the Army

DEERS Defense Eligibility Enrollment and Registration System

DEFECTIVE SERVICE A service output that does not meet the standard of performance associated with it in the Performance Work Statement.

FBI Federal Bureau of Investigation

FIPS Federal Information Processing Standard

FOUO For Official Use Only

FPCON Force Protection Condition

HQDA Headquarters Department of the Army

IAW In Accordance With

IT Information Technology

JTR Joint Travel Regulation

KO Contracting Officer

MS Microsoft

MSR Monthly Status Report

NACI National Agency Check with Inquiries

NCR National Capital Region

NIST National Institute of Standards and Technology

ODCS Office of the Deputy Chief of Staff

PWS Performance Work Statement

QA Quality Assurance (QA). Those actions taken by the government to assure services meet the requirements of the Performance Work Statement.

QASP Quality Assurance Surveillance Plan. An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

QC Those actions taken by a contractor to control the performance of services so that they meet the requirements of the PWS.

QCP Quality Control Plan

R2 Ready and Resilient

TARP Threat Awareness Reporting Program

USAR United States Army Reserve

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3.1. General. The contractor shall comply with the government property requirements. ODCS, G-1, ARD shall provide equipment (Desk, phone, computer, monitor, access to network printers) and space for no more than four personnel at 2530 Crystal Drive, Arlington VA 22202 should work be performed on-site.

3.2. Facilities: The government will provide hosting facilities and related support for all government online systems.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4.1. General: Except for those items specifically stated to be government furnished in Part 3, the contractor shall furnish everything required to perform the requirements of the PWS.

4.2. Facility Clearance: the contractor does not require a facility clearance. Information accessed IAW this PWS will not exceed For Official Use Only (For Official Use Only) FOUO.

PART 5 Comment by Donoho, Carrie J MAJ USARMY HQDA DCS G-1 (USA): They need to maintain a tracker of all unit assessments in EXCEL They need to maintain the following documents every month:

Overview Brief Example Outbrief General Information Paper SPECIFIC TASKS Comment by Parry, Jeffrey E CIV: Missing imperatives on many of these paragraphs.

Need to follow your work breakdown if imperatives flow to the next level lower.

See 5.2 as question on “who” will conduct the work.

Suggest better thought about the work breakdown and better use of “active voice”

These comments apply to all work lines in Part 5

5.1. General. The contractor shall produce and perform the following general tasks in the performance of this contract. This identifies the various operations and support requirements necessary to sustain the full lifecycle of BH Pulse. Collect and maintain selected data elements, conduct analyses, and provide analytical support.

5.2. Application Maintenance and Capabilities Maintenance. The Army requires maintenance of the current operational capability of BH Pulse instrument to implement changes to questions and/or modules, modifications to user interfaces to maintain survey capabilities, and changes to reporting to maintain the reporting capability for behavioral health officers. Comment by Quintin, Todd H CIV: Is there a continuing stream of money to fund the continuing modifications? Comment by Wood, Walter C CIV USARMY HQDA DCS G-1 (USA): Changed wording to maintenance of the instrument

5.2.1. Planning and System Design. The contractor shall conduct planning and system design reviews sufficient to ensure all system capabilities are documented and meet the Army’s requirements as defined later in this document. Business analyst and other staff will coordinate with stakeholders and user groups to develop requirements for system enhancements and modifications.

5.2.2. Conduct design workshops with stakeholders and user groups to review system features and user interface workflows. Create low and high-fidelity designs to aid in design decisions and system requirements.

5.2.3. Deliverable: The Contractor shall provide the government planning, design and specification documents to ensure all system capabilities are documented and meet the Army’s requirements within 90 days of contract award.

5.3. Project management. The Contractor shall provide project management to support coordination of support functions and maintain project plans and work backlogs. Coordinate compliance and quality control activities with business analysts and testing functions. Provide project documentation updates with the MSR. Comment by Parry, Jeffrey E CIV: Who shall provide?

5.3.1 Deliverable. Provide project plan and preliminary work schedule. Maintain work backlog, summarize key activities in the monthly status report.

5.4. Training. The contractor shall provide training and survey coordination with Behavioral Health professionals and unit representatives. Coordinate with point of contacts (POC) to plan, distribute, and review survey collection. Train unit POCs to use the administrative website and mobile survey. Draft and maintain a best-practices document library to facilitate training and capturing feedback on tactics, techniques, and procedures effectively used by units. Assist with requirements for system functionality based on user feedback. Provide presentations on system capabilities quarterly.

5.4.1. Deliverable. Provide training materials for unit POCs as required by functional representatives. Include a list of all training and new materials in the monthly status report.

5.5. Application Sustainment. The Contractor shall maintain and sustain BH Pulse content in an approved government cloud instance or .mil environment IAW all DOD regulations. Comment by Parry, Jeffrey E CIV: Who shall sustain and maintain?

5.5.1. Deliverable: The contractor shall coordinate with a host site to ensure viability within the Army server (.mil) environment and ensure all software adheres to Army security standards. System sustainment reports shall be submitted as part of the Monthly Status Report (MSR) to the government. BH Pulse “down time” (system unavailable to users) will be minimized where at all possible. Contractor shall notify client of any anticipated down time five days in advance where possible, down time events of 4 hours or more shall be scheduled during weekends. Total down time shall not exceed more that 5% of the hours that the system is available from the hosting site. Host system availability goal is 24/7/365.

5.6. Application design documentation. The Contractor application programmers and functional analysts will support system design documentation by incorporating government feedback, collaboration, and discussions to ensure user and system requirements are understood and documented. Conduct testing to assess the user experience, effectiveness, and best practices of BH Pulse capabilities in order to ensure the user can access the system and take all parts of the survey accurately. Comment by Parry, Jeffrey E CIV: Who is doing the work? Is this the contractor? Comment by Parry, Jeffrey E CIV: Missing paragraph # Comment by Wood, Walter C CIV USARMY HQDA DCS G-1 (USA): Combined with 5.6

5.6.1. Deliverable: Application design documentation to be provided by the Contactor include: functional hierarchy diagrams, screen layout diagrams, tables of business rules, business process diagrams, complete end-to-end relational diagrams, reports of user regulatory compliance, and best practices as identified by assessments. Contractor will document changes in the Monthly Status Reports.

5.7. Web Management. The contractor shall maintain the application front-end, middle-tier components, and the content platform in a .mil domain in compliance of all DOD regulations. Provide website developer services in support of ongoing maintenance, sustainment, and system upgrades as required.

5.8. Database Management. The contractor shall establish database capabilities and perform routine database maintenance on survey data.

5.8.3 Deliverable: All compliance activities reported in the MSR. All completed compliance activities documented and provided to the government for review and submission.

5.9. Application Documentation. The Contractor shall document BH Pulse IAW Configuration Management guidance to a level of specificity that the government or a successive vendor can operate the system effectively.

5.9.1 Deliverable: All documentation in Configuration Control formats. Maintain a current (and separate) Specifications Document for BH Pulse survey and administrative website. Provide update in the MSR.

5.10. Knowledge Management. The contractor shall perform knowledge management support and advisement including requirements analysis and IT compliance documentation. Apply strategy that will incorporate a full depth of knowledge around DOD IT regulations and public affairs and work with existing agencies to ensure full compliance with all DOD regulations around IT, data collection, and proper, consistent use of marketing materials such as logos and slogans. Health and Fitness data that is gathered on any service member or beneficiaries will comply with all applicable DOD data use regulations and IT technical requirements and be de-identified when appropriate. Knowledge management includes: Comment by Quintin, Todd H CIV: What are the rest of the tasks that are not listed?

5.10.11. Deliverable: Models, diagrams, data analysis, recommendations and reports shall be submitted via MS PowerPoint to the COR as required. Data analytics include: BH Pulse survey data analysis, number of surveys generated and completed, completion rates, user experience and response trends, and others at the request of the COR or deemed appropriate by the contractor.

5.11. Analysis and Data Facilitation. The Contractor will facilitate requested and on-going data analysis activities for ARD.

5.11.5 Deliverable. Provide data analysis of BH Pulse survey data within 10 working days of request.

5.12. Application migration support. Provide support to migrate the applications from contractor-hosted Azure environments to a Government-hosted data center solution (as requested). The contractor will coordinate with appropriate government personnel at ARD and the identified hosting center to draft a migration plan and support the execution of the related migration activities to the Government site. The contractor will also provide the application code repository, documentation, database schema, and requirements documentation.

5.12.1 Deliverable. Provide application migration plan, migration support, application code, and documentation within 60 days after Government-hosted cloud solution is identified to the Contractor.

PART 6

APPLICABLE PUBLICATIONS

6.1. APPLICABLE PUBLICATIONS (CURRENT EDITIONS) Comment by Parry, Jeffrey E CIV: How are most of these applicable?

I see very little reference within this PWS to these documents (i.e. AR 350-53, SORN A0600-53, etc).

6.1.1. Army Regulation 350-53

6.1.2. Federal Acquisition Regulation (FAR)

6.1.3. DoD Directive 5400.11: Department of Defense Privacy Program

6.1.4. DoD 5400.11-R

6.1.5. NIST Federal Information Processing Standard (FIPS) 140-2

6.1.6. DoD 5400.11-R

6.1.7. DOD 8570.01-M

6.1.8. Defense Federal Acquisition Regulation Supplement (DFARS)

6.1.9. Army Regulation 25-2: Information Assurance

6.1.10. Army Regulation 381-12: Threat Awareness and Reporting Program (TARP)

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7.1. Attachment/Technical Exhibit List:

7.1.1. Technical Exhibit A: Deliverables Schedule

7.1.2. Technical Exhibit B: Performance Requirements Summary

TECHNICAL EXHIBIT A

DELIVERABLES SCHEDULE

Deliverable Comment by Donoho, Carrie J MAJ USARMY HQDA DCS G-1 (USA): They need to maintain a tracker of all unit assessments in EXCEL They need to maintain the following documents every month:

Overview Brief Example Outbrief General Information Paper Manual

1.5.1.

Quality Control Plan

1.5.8 Key Personnel

1.5.11.1 AT Level I Training

1.5.11.4 iWATCH Training

1.5.11.7 IA/IT Training

1.5.14 Phase out Plan

PWS 5.1.

General

PWS 5.2.3

Planning, Design, and Specification Documents

PWS 5.3.1

Project Plan with work backlog report

PWS 5.4.1

Training materials for administrative website

PWS 5.5.1

Website support and maintenance report

PWS 5.6.1

Application design documentation

PWS 5.8.3

Compliance Report

PWS 5.9.1

Design and Specification Documentation

PWS 5.10.11

Knowledge Management recommendations and reports

PWS 5.11.1

Data Analysis Reports

PWS 5.12.1

Application Migration Plan

PWS 5.13

Contractor Manpower Reporting NLT 15 Oct each calendar year

.army.pentagon.mil Web Site

TECHNICAL EXHIBIT B

PERFORMANCE REQUIREMENTS SUMMARY (PRS) Comment by Quintin, Todd H CIV: Items listed here need to be clearly explained to the contractor in the PWS.

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Provide Planning, Design, and Specification Documents (5.2.3) Provide within 90 days of contract award Comment by Quintin, Todd H CIV: 5.2.3 states: “as requested”.

Does the 90 day requirement need to be listed in the PWS?

Provide Project Plan with work backlog report (5.3.1)

Provide Training materials for administrative website (5.4.1)

Provide Website support and maintenance report (5.5.1) Total down time shall not exceed more that 5% of the hours that the system is available from the hosting site. Host system availability goal is 24/7/365. Provide by the 15th of each month included in the MSR. Comment by Quintin, Todd H CIV: 5.5.1 states: “Total down time shall not exceed more that 5% of the hours that the system is available from the hosting site. Host system availability goal is 24/7/365.”

Put that here in the PRS as well

Provide System design documentation (5.6.1)

Provide compliance report (5.8.1)

Provide BH Pulse Design and Specification documentation (5.9.1)

Provide Knowledge Management recommendations and reports (5.10.1)

Provide Data Analysis Reports (5.11.5)

Provide Application Migration Plan (5.12.1)

Provide Contract Phase Out report (1.5.14)