I.A.02. PWS_Financial Services_DRAFT_SOURCES SOUGHT .docx

PERFORMANCE WORK STATEMENT (PWS)

FOR

Financial Counseling Services

1.0 General:

1.1 Scope: The Contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform Financial Counseling Services, as defined in this PWS.

1.2 Background: The State Family Program Office has a requirement for contractor support to provide financial counseling, education, and referral services to Army National Guard and Air National Guard service members and their immediate families. Accredited and certified counselors trained in financial matters shall provide personal and family financial counseling, planning, and education, awareness of information services, appropriate referrals, and assistance applicable to military families.

1.3 Period of Performance (PoP): The Period of Performance shall be one (1) Base Year of 12 months and two (2) 12-month option years.

1.4 General Information:

1.4.1 Place and Performance of Services:

One-on-One Counseling (on-Government site): For in-person, one-on-one Financial Counseling services, the contractor shall provide services between the hours of 0830-1630 on Monday through Friday, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Performance for in-person, one-on-one Financial Counseling services shall be at:

The Rhode Island National Guard Military Family Program offices 705 New London Avenue, Cranston, RI.

Group Briefings (on-Government site): For in-person, on Government-site Financial Education Briefings, the contractor shall provide services between the hours of 0830-1630 on Monday through Friday as event schedule dictates, and between the hours of 1000-1400 on Saturday and Sunday on Regularly Scheduled Drill (RSD) weekends, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Performance location for Financial Education Briefings on RSD weekends shall be at:

*Camp Fogarty, 2841 South County Trail, East Greenwich, RI 02818 and at

*Quonset Point Air National Guard Base, 1 Cripe Street, North Kingstown, RI.

*A specific building number for each location shall be provided 2 weeks prior to each RSD weekend.

The Contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential. Teleworking is not authorized for on-site services.

Group Briefings (off-Government site): The Contractor shall provide services between the hours of 0830-1630 on Monday through Friday, except on recognized US holidays, and between the hours of 1000-1400 on Saturday and Sunday. Performance location for Financial Education Briefings off-site and not on an RSD weekend shall be within the state of Rhode Island; specific location shall be provided to the contractor at least 2-days prior to the event. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

1.4.1.1 Telework:

The Government will permit the contractor to telework in support of this requirement for services not requiring on-site, in-person counseling or briefing. In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure that the Government's mission-critical operations stay operational during times of national emergency or incidents of national significance. Telework shall be at no additional cost to the Government. Telework is only authorized for off-site services not taking place at a Government location.

1.4.1.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.1.3 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times, and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation, which may affect performance. The Government reserves the right to direct the removal of an employee from Government property or revoke access to Government systems for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.2 Recognized Holidays: The following are recognized United States (US) holidays. The contractor shall not perform services on these days:

1.4.2.1 New Year’s Day: January 1st

1.4.2.2 Martin Luther King, Jr.’s Birthday

1.4.2.3 President’s Day

1.4.2.4 Memorial Day

1.4.2.5 Juneteenth National Independence Day: June 19th

1.4.2.6 Independence Day: July 4th

1.4.2.7 Labor Day

1.4.2.8 Columbus Day

1.4.2.9 Veteran’s Day: November 11th

1.4.2.10 Thanksgiving Day

1.4.2.11 Christmas Day: December 25th

1.4.3 RESERVED

1.4.4 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.5 AT-OPSEC REQUIREMENTS STILL IN PREPARATION – NOT IN PWS FOR THE SOURCES SOUGHT, WILL BE POSTED WITH RFQ.

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.6.1 RESERVED

1.4.6.2 RESERVED

1.4.7 RESERVED

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR 42.5. The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed.

1.4.10.1 The contractor shall retrieve all identification media (including vehicle passes) from its employees who depart employment for any reason. The contractor shall return all identification media (i.e., badges and vehicles passes) to the KO within 14 days of an employee’s departure.

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.12 RESERVED

1.4.13 RESERVED

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.15 RESERVED

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.3 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.4 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.5 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.6 Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.7 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.8 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.9 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): NONE

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

4.2 RESERVED

4.3 RESERVED

5.0 Requirements: The Contractor shall provide Financial Counseling and Financial Education Briefing services. As incidental Government Furnished Property, the Government will furnish a workspace for the contractor to perform on-site, in-person counseling services outlined in this PWS to include an office space, desk space, and a chair. For on-site, in-person briefings, Audio/Visual (AV) will be provided to allow the Contractor to present Power Point slides. This will include, at minimum, a projector, HDMI cord, and screen. The Government will not be providing a computer, network/internet access, or a phone in support of this requirement. The Government will not be providing any incidental GFP for briefings off-site. Services are as follows:

5.1 Qualifications: The Contractor personnel providing the services in this PWS shall possess one of the following certifications: Certified Financial Planner (CFP®), Chartered Financial Consultant (ChFC®), and/or Accredited Financial Counselor (AFC®). The Contractor shall ensure employees providing services in this PWS maintain current, up-to-date certifications, accreditation and licenses throughout the performance period.

5.2 Briefings / Trainings

5.2.1 The Contractor shall prepare financial education briefs in accordance with the topics included in the Personal Financial Counselor Program Guide for the purpose of educating soldiers on becoming financially literate and to provide an overview of the program scope and expectations, types of services and parameters for Financial Counseling services in order to facilitate their effective and efficient utilization. Briefings shall be geared toward Air and Army personnel, as applicable. All curricula approved for this contract can be found at the Office of Financial Readiness website (https://finredstage.usalearning.gov/) and the Financial Readiness (FINRED) Learning Resource Library at the All Partners Access Network (APAN) (https://community.APAN.org/wg/finred-lrl). The topics to be covered are provided in the below subsections.

5.2.1.1 Financial Readiness Common Military Training (CMT) Briefings: Financial readiness CMT shall be conducted using the military service-specific standardized training, covering the topic areas of basic finance, consumer protections, planning for the future, compensation and benefits, saving and investing and major purchases, aligned with the personal and professional training milestones across the military life cycle. The Contractor shall select from the below list of topics:

· First Duty Station

· Permanent Change of Station (E4 and below, O3 and below)

· Promotion (E5 and below, O4 and below)

· Vesting in the Thrift Savings Plan

· Entitlement to Continuation Pay

· Major Life Events

· Marriage

· Divorce

· First Child

· Disabling Sickness or Condition

· Leadership Training

· Pre-Deployment

· Post-Deployment

· Transition (DoD Transition Assistance Program(TAP))

5.2.1.2 Financial Advisor Awareness Briefings: The following is a suite of curriculum, developed by Office of the Secretary of Defense (OSD) and the Department of the Air Force, that expands on fundamental financial readiness concepts, enhancing service members’ financial knowledge beyond financial readiness CMT and targets high interest financial awareness topics. The Contractor shall select from the below list of topics:

· Car Buying

· Gambling Awareness

· Holiday Spending

· Home Buying

· Paying for College

· Paying off Student Loans

· Raising Financially Fit Kids

· Credit Management

· Emergency Financial Preparedness

· Home Sweet Home

· Planning Your Financial Future

· Saving and Investing

· Tax Preparation for Service Members

· Exploring Digital (Crypto) Assets

5.2.2 The topics annotated in ANNEX 3 of the Personal Financial Counselor Program Guide shall be rotated at the discretion of the contractor within the limits noted herein. A different topic shall be presented each session, but not repeated within 6 months. The Contractor shall use common sense when selecting a briefing topic. For example, in the fall at least one (1) briefing should be geared toward holiday spending; during tax season, at least one (1) briefing should be geared toward tax preparation, etc. The Government reserves the right to request a specific briefing topic, provided they give the Contractor at least 4-weeks notice prior to the briefing date. Each briefing shall be 30-60 minutes in length. The Contractor shall not brief the same topic within a 6-month period unless the Government requests a specific topic within the allotted timeframe of 4-weeks prior to the briefing date. The Contractor shall present briefings at RING Military Family Program events, Yellow Ribbon events, Transition Assistance Program briefings, Integrated Primary Prevention activities, and command-requested events such as unit drills on RSD weekends, Recruitment Sustainment Program (RSP) events, Student Flight events, family days, organization days, etc.

5.2.3 The Government estimates 50 briefings will be required throughout each performance year, with an average of 15 people at each briefing. The 50 briefings shall be in-person and shall take place within the State of Rhode. See Annual Estimates section for further details (Technical Exhibit 3).

5.2.4 The Contractor shall provide a one-page paper handout and a digital resource/QR code summarizing the briefing and topic covered for attendees. Handouts/QR code shall include at a minimum the following information:

· Summary of key points briefed.

· Resources available to obtain further information such as websites and contact info of supporting resources, etc.

· Information on how to setup a one-one counseling session.

5.2.5 The Contractor shall provide a one-page electronic flyer announcing the briefing topic at least 2 weeks prior to event date in order to provide the Government ample time to promote the event. Briefings shall be scheduled for each RSD weekend at both the Air and Army location. The RSD weekend schedule for both Air and Army will be provided to the contractor upon award of the contract by the Government. On average, there is a drill weekend for Air and a drill weekend for Army once a month. The RSD schedule is subject to change, and those changes shall be communicated to the Contractor throughout the performance period, as necessary. For briefings outside of the RSD weekends, the Government will notify the contractor of a briefing event within 4 weeks of the event, and the contractor shall provide the Government the briefing topic at least 2 weeks prior to the event if the topic was not disseminated upon notice to the Contractor of the event.

5.3 One-on-One Financial Counseling: The Contractor shall provide one-on-one counseling services to Army National Guard and Air National Guard service members and their immediate families in accordance with the Civil Relief Act, Public Law 110-289 Housing and Economic Recovery Act of 2008 as well as other applicable laws and policies (insert applicable documents) as follows:

5.3.1 The Contractor shall maintain up-to-date knowledge, understanding, and contacts of available financial resources including federal, state, and municipal entities within the State of Rhode Island as well as external military and civilian service providers. A sample of the types of resources the Contractor shall stay up to date on are listed below:

· Retail and Commercial Banks

· Credit Unions

· Savings & Loans

· Investment Banks

· Brokerage Firms

· Insurance Companies

· Mortgage Companies

· Rhode Island State Treasury

· Internal Revenue Service

· Operation Standdown

· VFWs

· State Veterans Office

5.3.2 The Contractor shall not provide investment advice.

5.3.3 The Contractor shall refer clients in extreme financial hardship, threat of deprivation, homelessness, or other similar circumstances to the COR who will provide information on resources such as relief societies, state, federal, local and veterans organizations, and other resources as applicable. The COR contact information shall be provided to the Contractor upon award. The client will be referred within 48 hours of the counseling session where the issue was identified.

5.3.4 The Contractor shall use unbiased, sound professional judgment, ethical practice, and common sense, including the usage of evidence-based practice and other certified practices.

5.3.5 The Contractor shall obtain and provide the Privacy Act Statement of Understanding from each client during the initial meeting.

5.3.6 The Contractor shall schedule a counseling session within 2 business days of receipt of a referral or contact by an eligible client. The counseling session shall take place within 1-week of being scheduled.

5.3.7 During the counseling session, the contractor shall identify the expertise required and provide the client with referral(s) to resources available. If the client has military benefits or is eligible to access military resources, the contractor shall provide referrals applicable to the benefits to support the counseling topic. For in-person referral services, “local” shall be defined to mean within 50-miles of the client’s home of record. There is no radius defined for virtual referrals provided. The Contractor shall document the referrals provided and include this information in the monthly status report for the Government.

5.3.8 The Contractor shall provide both in-person as well as virtual financial counseling sessions, estimated to last 45-60 minutes each, to provide guidance in the following areas:

5.3.8.1 Identify immediate and long-range measures to reduce household expenditures and avoid additional financial burdens.

5.3.8.2 Provide personal budget/financial planning tailored to client needs to reduce, eliminate, and avoid debt and to achieve solvency and stability.

5.3.8.3 Money management techniques to encourage them to live within their means. Discussions shall include explanation on credit functions, finance charges, interest rates and the implications of only paying the minimum amount each month.

5.3.8.4 Establishing, monitoring, and protecting their credit and maintaining excellent credit histories and ratings.

5.3.8.5 Making informed decisions regarding associated costs such as insurance, maintenance, fuel costs, etc.

5.3.8.6 Retirement systems and provide financial models to assist them in establishing a comprehensive retirement plan.

5.3.8.7 Tax planning, to include providing information needed to fill out specific forms and the no cost tax resources available to them. Tax preparation is not part of tax planning and shall not be done.

5.3.8.8 Techniques to save for emergencies, unanticipated contingencies, short and long-term goal setting.

5.3.9 In-Person Counseling Requirements: The Contractor shall provide counseling in accordance with the requirements of section 5. The Contractor shall provide the first counseling session for a new client in-person. The contractor shall also provide in-person sessions to existing clients who do not prefer virtual counseling. The in-person session shall take place at the RING Military Family Program offices, 705 New London Avenue, Cranston, RI, which will include a private room, desk, and electrical source/outlets for the contractor to work from and meet with the client. Clients shall be referred through self-referral as well as Government referral initiated by the Soldier/Airman or their families. Government referrals may come from SFPD, Chaplains, Behavioral Health Officers, and the RING Military Family Program office. Counseling sessions shall be scheduled within 2 business days of referrals of any kind.

5.3.10 Virtual Counseling Requirements: The Contractor shall provide counseling in accordance with the requirements of section 5. The contractor shall provide virtual video-enabled financial counseling sessions to existing clients who have already had at least one in-person session and prefer to be counseled virtually or clients who opt out of the initial in-person session.

5.4 Data Capture, Analysis, & Reporting

5.4.1 Upon receipt of the appropriate consent to release of information (ROI) consent form signed by the client(s), the Contractor shall provide the Government, specifically the COR with a monthly trends and analysis report. The Contractor shall not include any data for clients who have not signed a ROI consent. The report shall be in Microsoft Office Excel format and include the following data points:

· Number of clients served

· Military service and duty status

· Number of referrals received

· Source of the referral

· Number of clients referred to other programs

· Program(s) clients referred to

· Number of presentations and briefings given

· Demographics of client utilization

· Client Rank

· Client Age

· Client Name, unit assigned

· Family member’s status (spouse, child or other legal dependent)

· Geographic location

· Type of service delivery (individual, group, meeting, educational presentation)

· Subject or type of brief (debt management, budgeting etc.)

5.5 Document destruction. At conclusion of the contract period of performance, the Contractor shall provide the Government a destruction document asserting the destruction of all client data and information on any digital system and any paper documentation.

6.0 Applicable Publications: Publications applicable to this PWS are listed below:

Publication (Chapter/Page)

Federal Acquisition Regulation

Defense Federal Acquisition Regulation Supplement

Joint Travel Regulation (JTR)

DoDM 1000.13-M-V1 DoD Identification (ID) Cards (Enclosure 2, paragraph 3.b) 01/23/2014 (Change 1: 07/28/2020)

Federal Information Processing Standards (FIPS) Publication 201-2 Personal Identity Verification (PIV) of Federal Employees and Contractors (paragraph 9)

DoDI 5200.46 DoD Investigative and Adjudicative Guidance for Issuing the Common Access Card (CAC) 09/09/14 (Change 1: 05/04/2018)

Homeland Security Presidential Directive (HSPD)-12 Policy for a Common Identification Standard for Federal Employees and Contractors

DoDI 5400.11 Department of Defense Privacy and Civil Liberties Programs 01/29/2019

DoD 5400.11-R Department of Defense Privacy Program

DoDD 8140.01 Cyberspace Workforce Management

10/05/2020

DoD 8570.01-M Information Assurance Workforce Improvement Program

DoD 5220.22-M National Industrial Security Program Operating Manual (NISPOM) 02/28/2006 (Change 2: 05/18/2016)

Army Directive 2014-05 Policy and Implementation Procedures for Common Access Card Credentialing and Installation Access for Uncleared Contractors

AR 25-2

Information Assurance 04/04/2019

AR 530-1

Operations Security

AR 525-13

Antiterrorism

AR 381-12

Threat Awareness and Reporting Program (TARP) (Section II, ¶ 2-4.b)

AFI 10-245

Antiterrorism 03/28/2013 (Certified current 03/30/2017)

AFI 31-101

Security Forces Standards and Procedures

AFMAN 31-113

Security Forces Standards and Procedures 03/05/2013 Change 1:

12/02/2015

AFPD 17-1

Information Dominance Governance and Management

AFMAN 17-1301

Computer Security (COMPUSEC)

AFI 10-701

Operations Security 7/24/2019 (Change 1:

06/09/2020)

6.1 Applicable Forms: Forms applicable to the PWS are listed below:

DD 1172-2

Application for Identification Card/DEERS Enrollment

I-9 Employment Eligibility Verification 10/21/2019 https://www.uscis.gov/sites/default/files/files/form/i-9.pdf

DD 441

Department of Defense Security Agreement Feb 2020 http://www.dtic.mil/whs/directives/forms/dd/ddforms0001-0499.htm

DD 250

Material Inspection and Receiving Report

TECHNICAL EXHIBIT 1

Performance Requirements Summary (PRS)

This PRS includes performance objectives the Government will use to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

5.1 Qualifications

5.2 Briefing Topics

TECHNICAL EXHIBIT 2

Deliverables Schedule

1.4.5.1.5 Receipt for each CAC card returned to the DEERS office Remove if not applicable.

1.4.5.4 iWATCH Training Certificates For ARNG contracts only. Remove if not applicable.

1.4.5.11 OPSEC

Training Certificates

1.4.5.12 OPSEC Level II Certification for OPSEC Coordinator

Remove if not applicable.

1.4.5.12 TARP Training Certificates

For ARNG contracts only. Remove if not applicable.

TECHNICAL EXHIBIT 3

Estimated Annual Workload Data

This information is provided for historical background only. It is not a guarantee of workload quantities.