I_05 Sources Sought Notification.pdf

SOURCES SOUGHT

FOR

INTERNAL REVENUE SERVICE

Contact Center Enterprise Infrastructure Software and Solutions

(CCEISS)

This is a Source Sought Notice (SSN) for market research purposes only. This SSN is issued solely for information and planning purposes—it does not constitute a Request for Quotation (RFQ) or a promise to issue a RFQ in the future. The Internal Revenue Service (IRS) does not obligate itself to contract for any supply or service as a result of this notice. Additionally, the agency is not currently seeking quotations and will not accept unsolicited quotations. The purpose of this SSN is to identify interested and qualified small businesses capable of meeting the IRS’s requirements.

1. Background:

The purpose acquisition is to obtain support services for the Contact Center Enterprise Infrastructure Software and Solutions (CCEISS) program. CCEIS directly supports the Contact Center Information Technology Infrastructure (CCITI), which functions as the foundational platform for the IRS’s enterprise contact centers. This infrastructure enables the routing, management, and processing of incoming taxpayer calls and other communications, ensuring timely and accurate assistance to the public.

The required support services include the hardware maintenance, software licenses management, systems engineering, solution development, deployment, and ongoing operations support. These services are essential for maintaining the performance of CCITI systems, and to ensuring the infrastructure remains scalable, secure, and responsive to evolving mission requirements.

The Period of Performance (PoP) for this requirement is anticipated to consist base period, four (4) 12‐month option periods, and a six‐month option period utilizing FAR 52.217-8 Extension of Services.

The result of this market research will contribute to determining the method of procurement. The applicable North American Industry Classification Systems (NAICS) Code could potentially be for 541512-Computer System Design Services. However, the acquisition strategy and final NAICS designation have not yet been determined.

A draft Performance Work Statement (PWS) has been attached for your reference. The Government seeks comments from industry regarding the draft PWS in order to clarify any ambiguities. These comments are excluded from the White Paper page limitation.

2. Submission Instructions:

Interested parties are requested to submit a capabilities statement in the format of a White Paper as outlined below. The White Paper should be concise (no more than five (5) pages) and address only the information requested below (title pages, cover letter, etc., will not count against the 5-page limit). Again, this information will support market research activities within the IRS. The White Paper shall include the following:

A. Company Information:

• Company name, address, telephone number,

• Point of Contact (POC) name and email address

• SAM UEI and business size (for small businesses, include socioeconomic status).

B. Contract Vehicles:

• Identify Government-Wide Acquisition Contracts (GWAC) and Federal Supply Schedule(s) under which your company can offer services aligned with this requirement.

C. Technical capability and Expertise:

• Describe your company’s demonstrated capability and experience in performing the work described in the attached draft PWS.

• Include supporting information showing your ability to meet specific PWS task, including:

Enterprise-level system engineering and integration of contact center solutions Deployment and sustainment of large-scale communication infrastructure Security compliance aligned with Federal Information Security Modernization Act

(FIMSA) and IRS cybersecurity standards Describe specific tools, platforms, or methodologies your organization uses to manage complex IT infrastructure and service delivery

D. Contact Center Domain Knowledge:

• Detail your experience with contact center technology solutions

E. Original Equipment Manufacturer (OEM) Management:

• Describe your experience managing OEM relationships, particularly where multiple technology vendors are involved.

F. NAICS Validation:

• The IRS is considering NAICs code 541519, Other Computer Related Services.

Indicate whether this code is appropriate for the described work. If not, recommend a more suitable NAICs code with justification.

G. Any other information deemed useful to this requirement.

Please include the subject line “CCEISS SSN Response-[Your company Name]” in your submission.

Responses to this SSN are due by July 29, 2025, 3:00 PM EST and sent via email to:

Jessica Camunez Contracting Specialist

Jessica.r.camunez@irs.gov

Thank you for your interest.

mailto:Jessica.r.camunez@irs.gov