Baltimore_Market_Research_Questions.docx

MARKET RESEARCH QUESTIONNAIRE

HQ Air Mobility Command Gateway Passenger Services Baltimore-Washington International Thurgood Marshall (BWI) Airport, Maryland

Company Name: ______________________________________________________

Address: _____________________________________________________________

Phone Number: _______________________________________________________

Point of Contact: ______________________________________________________

Email Address: _______________________________________________________

Cage Code: __________________________________________________________

Applicable NAICS Code: 488119 (Other Airport Operations) Size Standard: $32.5M

Size/Status: (Check all that apply)

____Small Business ____Veteran-Owned Small Business ____Service-Disabled Veteran-Owned Small Business ____Small Disadvantaged Business ____Woman-Owned Small Business ____HUBZone Small Business

Description of Services: The contractor shall provide all technical support, personnel, supervision, equipment, tools, materials, facilities, and other items and services, (except as specified within the contract as Government-furnished materials, equipment, facilities, services, and training), as required, to perform AMC Gateway Passenger Services. Services include Air Terminal Operations Center, Passenger and Baggage Services, Records and Reports, Funds Handling, Communications Management/Information Systems, and Custodial Services.

Period of Performance: 1 Apr 18 – 31 Mar 19 (Base year) with nine one-year options taking performance through 1 Apr 2028.

Hours of Operation: The contractor shall perform the services required under this contract during the following hours: ATOC function, staffed and operational 0800-1600 Monday through Sunday and as required during schedule aircraft operations; Passenger Processing Counters, staffed and operational at least six (6) hours prior to scheduled aircraft departure for international flights, and at least four (4) hours prior to scheduled aircraft departure for domestic flights, and remain open to meet aircraft delay processes; Departure Gate, staffed and operational to meet aircraft departure requirements and aircraft delay processes, (retain sufficient personnel on duty for a minimum of one (1) hour after aircraft departure to provide services in the event of a mission abort); Arrival Gate, staffed and operational to meet aircraft arrivals; Data Records and Reports staffed and operational, 0800-1600 Monday through Friday; Baggage Services, staffed and operational, 0800-1600 Monday through Sunday, and one (1) hour after all arriving passengers have departed the baggage claim area.

Security: The contractor shall ensure contractor personnel employed to perform contract requirements have a successfully completed National Agency Check with Written Inquiries (NACI) on file in order to obtain a Common Access Card (CAC).

Government-provided training: Government personnel will provide initial familiarization training at BWI Commercial Gateway to contractor personnel for the first thirty (30) days of the contract performance period. During this period, the contractor is fully responsible for providing adequate personnel, supervision, and any items and services necessary to perform Commercial Passenger Services as defined in this PWS.

Questions:

For questions 1 through 6 below, please provide detailed responses for recent (within the past 3 years) contracts performed by your company.

1. Do you currently or have you ever provided passenger and baggage services at a commercial airport?

Yes____ No ____

Please provide the location and a brief description of service provided: ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

2. Has your company been responsible for an Air Terminal Operations Center function that manages all information and resources required to receive, document, plan, and move passengers and cargo, facilitate on-time aircraft departures and ensure maximum aircraft utilization that manages all information and terminal resources required to receive, document, plans, and move passengers, cargo, and mail to ensure maximum aircraft utilization? If yes, specify services provided.

Answer_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

3. With a 60 day lead time, can your company transition with the required equipment, materials, and personnel (with associated clearances, badges, access cards, etc.) to be fully operational by 1 April 2018? If no, please provide the number of days required and the reason more than 60 days are needed.

Answer_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

4. Do your company’s commercial contracts contain provisions for extending the term of the contract (e.g., yearly options)?

Answer__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

5. Do your company’s commercial contracts contain provisions for extending services at the end of the contract (e.g., option to extend services)? Do your company’s commercial contract have a period of performance of 5 years or longer? Do you prefer contracts exceeding 5 years?

Answer__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

6. A draft copy of the Government's Performance Work Statement (PWS) is attached. Following your review of this document, please identify any commercial best practices, not already mentioned, that your company recommends the Government incorporate into the PWS and the associated benefit or rational for doing so. Along with each recommendation, please indicate the specific practice and the corresponding PWS paragraph.

Answer__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

7. Please provide any questions, comments or concerns you feel relevant concerning this proposed acquisition that would assist you in submitting a proposal.

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