HT9427-26-SS-0709 GMTI Stewardship and Sustainment services PWS.docx

PERFORMANCE WORK STATEMENT

Defense Health Agency (DHA)

DHA Assistant Director Healthcare Administration (AD HCA), Health Care Operations, Healthcare Optimization Division Enterprise Patient Welfare and Wellbeing Communications Training Services Global Master Trainer Institute Stewardship and Sustainment

PART 1

1.0 GENERAL INFORMATION

1.1 Purpose: This is a non-personal services contract to provide stewardship and sustainment of the Global Master Trainer Institute (GMTI) program in support of DHA Assistant Director Healthcare Administration (AD HCA), Health Care Operations, Healthcare Optimization Division. The requirement supports the preservation, alignment, quality assurance, certification integrity, and long-term sustainment of the GMTI infrastructure established during the FY26 implementation. Stewardship services are intended to protect the Government's investment in the GMTI capability and ensure consistent application of the methodology, certification standards, coaching framework, and training delivery processes established during implementation.

1.2 Description of Services/Introduction: The Contractor shall provide all personnel, supervision, management, administrative support, training materials, curriculum resources, instructional aids, program documentation, meeting support, reporting tools, quality assurance resources, and other non-personal services necessary to perform GMTI stewardship and sustainment services.

The purpose of this effort is not to implement a new training program, but to preserve and sustain the existing GMTI capability established across DHA. Services shall include certification oversight, fidelity monitoring, coaching, quality assurance, enterprise alignment, curriculum governance, and sustainment support necessary to maintain consistency across all nine Defense Health Networks. For purposes of this requirement, program fidelity includes the consistent application of certification standards, instructional methodologies, coaching practices, participant evaluation processes, quality assurance standards, and implementation principles established during the FY26 GMTI deployment. These activities are intended to protect the integrity of the established GMTI model, support Network independence, and ensure long-term consistency and sustainability of the training system.

1.3 Background: In FY26, the Global Master Trainer Institute (GMTI) successfully established a network-owned training infrastructure across the Defense Health Agency, including approximately 60 certified Master Trainers and 480 Facilitators distributed across nine Defense Health Networks. This implementation established an enterprise-wide capability for delivering relationship-centered communication and culture transformation training throughout the Military Health System (MHS). The GMTI infrastructure was developed using the Institute for Healthcare Excellence's (IHE) proprietary RELATIONS® methodology, curriculum, certification standards, coaching framework, quality assurance processes, and implementation model. During implementation, IHE trained, coached, evaluated, and certified Master Trainers and Facilitators while establishing the standards and processes that govern ongoing program delivery.

With foundational implementation complete, this requirement addresses the next phase of program maturity: stewardship and sustainment. The purpose of stewardship is to preserve certification integrity, training consistency, program quality, and enterprise alignment while supporting increasing Network ownership and long-term independence. Because the stewardship requirement is based on standards, methodologies, certification decisions, and implementation practices established during the FY26 deployment, successful performance requires direct knowledge of the original implementation and the established GMTI framework.

1.4 Objectives: The objective of this contract is to provide a light-touch, targeted stewardship model that reinforces Network ownership and ensures the continued success of the GMTI program.

a. Reinforce and maintain proprietary certification standards for Master Trainers and Facilitators following successful completion of GMTI’s IHE RELATIONS®-centric course curriculum.

b. Align Master Trainers and GMTI RELATIONS® training delivery methodology across all 9 Networks.

c. Provide expert coaching and advisory support to DHA and Network Master Trainer Leads, ensuring adherence to GMTI’s IHE RELATIONS® training principles. .

d. Ensure consistency and fidelity of the proprietary GMTI methodology by providing iterative support to the program’s IHE RELATIONS® training model.

e. Support long-term sustainment and independence of the Network-owned training infrastructure.

f. Preserve the certification standards, implementation framework, quality assurance processes, and training integrity established during the FY26 GMTI deployment.

1.5 Scope: The contractor shall provide stewardship, certification oversight, coaching, enterprise alignment, quality assurance, fidelity monitoring, and sustainment support for the established GMTI program, which utilizes the proprietary IHE RELATIONS® training model. This effort is focused on preserving and strengthening an existing enterprise capability rather than implementing a new training program. The contractor shall support the continued application of the certification standards, coaching methodologies, quality assurance processes, instructional practices, and implementation framework established during the FY26 deployment. Performance shall be in accordance with the requirements contained within this PWS and designed to maintain consistency across all Defense Health Networks while supporting long-term Network self-sufficiency.

1.6 Period of Performance (PoP): The period of performance shall be a 12-month base period with three (3) 12-month option periods.

Base Year: 30 September 2026 – 29 September 2027 Option Year 1: 30 September 2027 – 29 September 2028 Option Year 2: 30 September 2028 – 29 September 2029 Option Year 3: 30 September 2029 – 29 September 2030

1.6.1 Transition:

1.6.1.1 Transition-in period: Transition-In Plan (Deliverable 1) The transition-in plan shall facilitate the accomplishment of a seamless transition from the incumbent to incoming Contractor/Government personnel at the beginning of the contract. During the transition-in period, the contractor shall prepare to meet all contract requirements and ensure incoming personnel are functionally trained and qualified on the full performance start date except cybersecurity requirements, which must be fully adhered during transition and full performance periods. Transition-in performance is defined as the first 15 business days of the contract. The Contractor shall assist the Government in implementing a complete transition from this Contractor to the successor Contractor or to the Government. This includes formal coordination with Government staff and successor staff and management, delivery of copies of existing policies and procedures, and delivery of required metrics and statistics. This transition plan shall include, but not limited to:

a. Coordination with Government representatives,

b. Review, evaluation and transition of current support services,

c. Transition of historic data to new Contractor system,

d. Government-approved training and certification process,

h. Orientation phase and program to introduce Government personnel, programs, and users to the Contractor's team, tools, methodologies, and business processes,

k. Contractor gains access to all appropriate government keys, ID/access cards, and security codes.

1.6.1.1.1 The contractor shall comply with transition-in requirements of the DHA, as listed in paragraph 1.6.1.1, for contractors needing to be issued Common Access Card (CAC) identification, including Department of Defense (DoD) and DHA-directed training and forms submission, prior to network access.

1.6.1.2 Transition-Out period: Transition-Out Plan (Deliverable 2) The transition-out plan shall facilitate the accomplishment of a seamless transition from the incumbent to an incoming contractor/Government personnel member at the expiration of the contract.

1.6.1.3 The Contractor shall participate in a phase-out period, at no additional cost to the Government, in order to allow for a smooth and orderly transfer of responsibility to a successor Contractor In accordance with the Government-approved Phase-Out Transition Plan, the Contractor shall assist the Government in implementing a complete transition from this Contractor to the successor Contractor or to the Government. This includes formal coordination with Government staff and successor staff and management, delivery of copies of existing policies and procedures, and delivery of required metrics and statistics. This transition plan shall include, but is not limited to:

1.6.1.2.1 The contractor shall comply with transition-out requirements of the DHA for contractors who have been issued a CAC or who generate “records”, as defined by DoD (records manual), including DoD-directed disposition of records, and others displayed on the In/Out (I/O) Processing Portal.

1.7 Administrative specifications

1.7.1 Place of performance: The work shall be performed throughout the entire DHA/MHS. Training will be centrally located for initial Master Trainer Candidate course and then in subsequent phases training will be conducted in locations determined by the nine (9) DHA Networks (Indo-Pacific, Pacific Rim, West, Central, East, Europe, Continental, Atlantic, and National Capitol Region).

1.7.2 Recognized Federal Holidays: Services not required during Federal Holidays. Please see OPM for all Federal Holidays at https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/#url=Overview

Independence Day

1.7.3 Hours of operation: The contractor is responsible for conducting business Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

1.7.4 Operations During Emergency Situations:

Individual contingency operation plans (Deliverable 3) shall be activated immediately after determining that an emergency has occurred, shall be operational within twelve hours of activation, and shall be sustainable until the emergency is resolved, and normal conditions are restored, or the contract is terminated, whichever comes first. In case of a life-threatening emergency, the COR will immediately contact the Contractor Task Managers to ascertain the status of any Contractor personnel located in Government controlled space affected by the emergency. When any disruption of normal, daily operations occurs, the Contractor Task Manager shall promptly open an effective means of communication with the COR and verify:

a. Key points of contact (Government and Contractor); Temporary work locations (alternate office spaces, telework, virtual offices).

b. Means of communication available under the circumstances (e.g., email, webmail, telephone, fax, courier); and

c. Essential work products are expected to continue production by priority.

d. Contingency Operations Plan

1.7.4.1 The Contractor Task Manager, in coordination with the COR, shall make use of the resources and tools available to continue DHA contracted functions to the maximum extent possible under emergency circumstances. Regardless of contract type, and of work location, contractors performing work in support of authorized tasks within the scope of their contract shall charge those hours accurately in accordance with the terms of this contract.

1.7.5 Contractor travel: This is a commercial contract for training and travel must be included as part of the class pricing structure and not separately priced.

1.7.6 Travel: Contractor shall be required to travel within the Continental United States (CONUS to attend meetings, conferences, and training. The contractor may be required to travel to off-site training locations and to ship training aids to these locations in support of this PWS. The contractor shall be authorized travel expenses consistent with the cost principles and procedures in Revolutionary FAR Overhaul (RFO) Federal Acquisition Regulation (FAR) Part 31.205-46, Travel Costs and the limitations of funds specified in this contract, as well as the substantive provisions of the Joint Travel Regulation (JTR). All Travel Requests (Deliverable 5) shall be submitted to the COR for required approval and authorization. Arrangements for and costs of all travel, transportation, meals, lodging, and incidentals are the responsibility of the Contractor. All travel and transportation shall utilize commercial sources and carriers, provided the method used for the appropriate geographical area results in reasonable charges to the government. The Government will not pay for business class or first-class travel. The Contractor is not charging travel as Other Direct Cost's but rather following standard commercial practices for this type of service and include their travel within their fully burdened proposed price per phase and region.

1.7.6.1 Travel Requests (Deliverable 4) Procedures and Approval Process. Prior to all travel arrangements, and Travel Requests Procedures and Approval Process. Prior to all travel arrangements, an estimate in an official memorandum format will be provided for the COR’s approval. The estimate shall include airline ticket costs, car rental, per diem, registration fees and any other allowable costs associated with the travel request. The COR will provide contractor with a signed approval of Government Contractor Official Travel Letter of Identification BEFORE contractor is authorized to travel CONUS.

1.7.6.2 Recommended travel for Train the Trainer (TTT) oversight and support will be determined by DHA as support needed. Below is proposed potential locations based on FY26 GMTI Session II and III trainings.

Evans Army Community Hospital, Colorado

1.7.6.2 Other Direct Costs (ODC): This category includes travel (outlined in 1.7.6), reproduction, and shipping expenses associated with training activities. It could also entail the renting of suitable training venues and fees for the CMS and accreditations (e.g., some accreditations require a fee per activity). ODCs shall be billed on a Firm-Fixed Price basis. All ODCs shall be reported as stated in the Monthly Progress Report Section 1.16.2. The contractor is responsible for obtaining written permission from the COR to authorize ODC prior to the expenditures.

The table below shows the Government’s estimated Not To Exceed “Plug” number for the combined Miscellaneous and Travel ODCs:

1.8 Quality

1.8.1 Quality Control (QC):

The contractor shall develop and maintain an effective QC program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure nonrecurrence of defective services. The contractor’s QC program is the means by which the work complies with stated requirements. The Quality Control Plan (QCP) (Deliverable 5) is to be delivered in accordance with the Deliverable Table After acceptance of the QCP the contractor shall receive the CO’s acceptance in writing of any proposed change to his QC system.

1.8.2 Quality Assurance (QA): The government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan provides a systematic method for the Government to evaluate performance and to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.9 Contractor personnel

1.9.1 CAC requirements as applicable: For all contractors who will work in Government facilities, the Facilities Security Officer (FSO)/Company's Security Point of Contact (POC) will provide the Government with all the required information per the DHA CAC request process current version 2.1, January 2018, or more recent when updated. See process attached at Part 7 Section 7.1.1 of the PWS. A CAC is the standard identification for eligible DoD contractor personnel. The Contractor will be escorted as a guest and will be monitored at all times during their duration on the Government installation.

1.9.1.1 The contractor shall return all CACs to the COR upon the departure of the contractor(s).

1.9.2 Contractor onboarding and training. The contractor shall complete all requirements, training, and forms as prescribed in the following requirements:

1.9.2.1 The DHA’s “Onboarding Checklist for Contractor Employees” (Attachment 6) is located at the DHA Onboarding and Offboarding Portal.

1.9.2.2 The DHA’s contractor training instructions

1.9.2.3 The contractor shall comply with onboarding requirements of the DHA for contractors needing to be issued CAC identification, including DoD- and DHA-directed training and forms submission, prior to network access, as displayed in the In/Out-Processing Portal at: https://info.health.mil/cos/admin/hr/IO/SitePages/home.aspx (note: Public Key Infrastructure (PKI)-restricted, printed versions available).

1.9.3 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.9.4 Key control: The contractor shall establish and implement methods of making sure all keys/key cards issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the contractor by the Government shall be duplicated. The contractor shall develop procedures covering key control that shall be included in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the CO.

1.9.4.1 In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction of the CO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the contractor.

1.9.4.2 The contractor shall prohibit the use of Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the CO.

1.9.5 Lock combinations: Reserved

1.10 Key personnel (Contractor): The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the CO. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 8:00 a.m. to 4:00 p.m., Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.

1.10.1 Contractor Personnel Performance/Replacement of Key Personnel: Substitutions of proposed Key Personnel shall not be allowed for a period of six months after award, except under extreme circumstances. Any substitution or replacement Key Personnel shall have the necessary experience/knowledge required to perform the duties in support of the tasks defined herein. For temporary and/or permanent replacement of Key Personnel, the contractor shall provide a resume for each individual to the COR. Resumes shall be provided at least two weeks (or as mutually agreed upon) prior to making any personnel changes. The Government reserves the right to pre-approve any replacement or substitution of Key Personnel. Contractor personnel must submit necessary information to be issued a clearance prior to reporting for performance.

1.11 Data rights: Reserved

1.12 Reserved

1.12.1 Non-Disclosure Agreement (NDA) (Deliverable 6): All contractor personnel who will obtain access to proprietary, classified, or confidential information or any information release of which is protected or governed by law or regulation associated with DHA acquisitions shall be required to complete and sign a DHA contractor NDA (DHA Form 49) prior to beginning work on the subject contract. The contractor shall execute an NDA on behalf of the company and shall ensure that all staff assigned to, including all subcontractors and consultants, or other personnel performing on contract/Task order execute an NDA protecting the procurement sensitive information of the Government and the proprietary information of other contractors. The NDA shall be executed not later than first day of employment and to be renewed upon exercising a contract option period. Assignment of staff who has not executed this statement or failure to adhere to this statement shall constitute default on the part of the contractor. The contractor shall maintain originally signed NDAs of individual employees and provide copy to the COR.

1.12.2 Government’s COR: The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor contractor's performance and notifies both the CO and contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

1.12.3 Post award conference/periodic progress meetings: The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with RFO FAR Subpart 42.302(a)(3). The CO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the CO will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.13 Contractor Identification

1.13.1 Contractor personnel performing services in a contractor capacity in a government facility are required to possess and wear an identification badge that displays his or her name and the name of their company. All contractor personnel shall identify themselves as contractor support personnel in all forms of communication with all entities with whom DHA/Deputy Assistant Director for Acquisition (DAD-A)/Head of the Contracting Activity (HCA) has business dealings. The contractor shall: Answer all telephone calls and have a personalized voice message with an introductory statement that includes the fact that the person is contractor support personnel. Ensure all those with whom the person interacts in any face-to-face dealings while supporting the DAD-A understands that the person is contractor support personnel. Include a title block in all emails that states the fact that the person is contractor support personnel. Ensure all those with whom the person interacts in any face-to-face dealings while supporting DHA/DAD-A/HCA understands that the person is contractor support personnel.

1.13.2 Contractor personnel will be required to attend meetings or otherwise communicate with Government and/or other contract representatives to meet the requirements of this order. Contractor personnel shall make their contractor status known during introductions.

1.13.3 Contractor personnel, while performing in a contractor capacity, are prohibited from using their retired or reserve component military rank or title in any written or verbal communications associated with the contracts in which they provide services.

1.14 Contractor Access to Health Affairs (HA)/DHA Network(s)

1.14.1 FSO/Company's Security POC shall notify the DHA Personnel Security Office after being awarded a contract that requires access to a DoD system Contractor personnel member requiring access to the HA/DHA networks for performance of their tasks require a background investigation and the security awareness training. The contractor shall be prepared for this process as it could take two (2) or more weeks. The FSO/Security POC shall submit a Standard Form (SF) 85/86 to DHA's Personnel Security Office for a background investigation.

1.14.2 Company's FSO/Security POC must notify the Personnel Security Office when the contractor has submitted the SF-85/86. The FSO/Security POC, or the COR, must notify the DHA Personnel Security Office in writing of a contractor's termination from the contract, including the termination date.

1.15 Personnel Security

1.15.1 The contractor shall comply with DoD 8570.01-M, “Information Assurance Workforce Improvement Program, CH4” November 10, 2015 as amended; 8500.01, “Cybersecurity”, dated March 14, 2014; DoD Manual (DoDM) 6025.18, “Implementation of the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule Compliance in DoD Health Care Programs” dated March 3, 2019, Department of Defense Instruction (DoDI) 6025.18 “HIPAA Privacy Rule Compliance in DoD Health Care Programs”, dated March 13, 2019; and DoDM 5200.02 “Procedures for the DoD Personnel Security Program (PSP),” incorporation change 3, effective September 24, 2020. Contractor responsibilities for ensuring personnel security include, but are not limited to, meeting the following requirements:

1.15.1.1 Follow the DHA Personnel Security Office guidelines for submittal of security clearances. Contact the DHA Personnel Security Office for guidance on the appropriate background investigation required for personnel on the contract. The DHA Personnel Security Office can be reached at (703) 275-6038.

1.15.1.2 Initiate, maintain, and document personnel security investigations appropriate to the individual’s responsibilities and required access to Controlled Unclassified Information (CUI).

1.15.1.3 DHA Personnel Security Office does not deny any access to any automated information system (AIS), network, or Controlled Unclassified Information (CUI). If a contractor receives an unfavorable background investigation, the request for access will be sent back to the FSO for further action. Any unfavorable adjudication will result in DHA Personnel Security Office not signing off on any access request.

1.16 OTHER PERFORMANCE REQUIREMENTS

1.16.1 Program Management Plan

The Contractor shall develop a Program Management Plan (PMP) (Deliverable 6) The PMP shall consist of the organizational structure, the assignment of functions, duties, and responsibilities, the procedures and policies and the reporting requirements that are established for the initiation, monitoring, control, completion, test, and verification, and reporting of contractual tasks, projects, and programs. The PMP shall cover the program management methodology, personnel, security, and the reports as described herein.

a. Standardization of Program Management (PM) processes and procedures

b. Maintenance of PM guidelines to ensure they are current (at least on quarterly basis)

c. Communication/coordination with other Contractor staff

d. Identification of milestones where Government information/activity is required and timeline dependencies for subsequent Contractor activities.

e. A Training Initiative Plan describing the Contractor’s overall management approaches, policies and procedures including suggested project metrics.

f. Communication plan with COR and other Government personnel to ensure workload, PWS Task and Deliverables.

1.16.2 Monthly Progress Report

The Contractor shall submit a Monthly Progress Report (MPR - Deliverable 7) that details the previous month’s achievements and progress on emerging and existing tasks, staffing plans and forecasts, as well as financial analysis of contract expenditures including variance analysis compared to baselined and forecasted plans and section.

The Contractor shall require all subcontractors to provide input to the MPR where there are critical or significant tasks related to the prime contract. Critical or significant tasks shall be defined by mutual agreement between the Government and Contractor.

a. Program status to include objectives met, work completed and work outstanding.

b. Notable achievements

c. Issues or obstacles impeding progress and recommended solution.

d. Status of deliverables/milestones

e. Issues and resolutions

f. Resource planning/status

g. Topics or issues identified by the COR.

h. Description of work completed and plans for next month.

PART 2

2.0 DEFINITIONS, ACRONYMS, AND APPLICABLE PUBLICATIONS/INSTRUCTIONS

2.1 Definitions:

2.1.1 Category D: Information Technology (IT) and Telecommunications Services (called D-Services)

2.1.2 Category R: Support (Professional/Administrative/Management) Services (called R-Services)

2.1.3 Contracting Officer (CO): A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

2.1.4 Contracting Officer’s Representative (COR): An individual, including a contracting officer’s technical representative (COTR), designated and authorized in writing by the CO to perform specific technical or administrative functions. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5 Nonpersonal services contract: a contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

2.1.6 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance. The Government may either prepare the QASP or require the offerors to submit a proposed quality assurance surveillance plan for the Government’s consideration in development of the Government’s plan.

2.1.7 Business Days: A business day is defined as a day starting from Monday to Friday. Two business days means two days counted within the period of Monday through Friday. Business days means any day other than a Saturday, Sunday or public holiday.

2.2 Acronyms:

2.3 Applicable Publications, DHA Administrative Instructions (AI), etc.

PART 3

3.0 GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

The Requiring Activity Authority has assessed the need for Government Furnished Property, Equipment, and Services and determined:

3.1 Services: The Government:

☒ Will NOT provide Government Furnished Services in support of this contract/task order. As a result, this paragraph is Not Applicable.

· WILL provide Government Furnished Services required in support of this contract/task orders. These Services are described below: N/A

3.2 Facilities: The Government:

· Will NOT provide Facilities in support of this contract/task order. As a result, this paragraph is Not Applicable.

☒ WILL provide Facilities in support of this contract/task orders. The Government provided Facilities at locations determined by each Network.

3.3 Utilities: The Government:

☒ Will NOT provide Utilities in support of this contract/task order. As a result, this paragraph is Not Applicable.

· WILL provide Utilities in support of this contract/task orders. The Government provided Utilities are described below: N/A

3.4 Equipment: The Government:

☒ Will NOT provide Equipment in support of this contract/task order. As a result, this paragraph is Not Applicable.

· WILL provide Equipment in support of this contract/task orders. The Government provided Equipment is described below: N/A

3.4.1 Procurement Integrated Enterprise (PIEE), GFP Module Application The contractor shall be responsible for obtaining and maintaining access, training and successful operation of the PIEE/GFP Module application for the entirety of the contract/task order PoP. The PIEE GFP Module application is located at the following website: https://wawf.eb.mil/piee-landing/. Access to PIEE/GFP Module application training materials and in-depth information applicable to the contractor’s responsibilities regarding GFP can be found at the following website: https://dodprocurementtoolbox.com/.

Contracting Office Responsibilities:

The Contracting Office shall ensure close coordination and validation of the GFP items with the COR and DHA Accountable Property Officer prior to uploading the GFP Attachment into the PIEE/GFP Module. At the time GFP is anticipated and identified, the Government will upload the GFP Attachment into the PIEE/GFP Module. It is the Contracting Office’s responsibility to prepare, upload and maintain the GFP Attachment in the PIEE/GFP Module in accordance with the GFP Attachment instructions provided at the DoD Procurement Toolbox. The CO and COR shall manage and keep an inventory of any GFP associated with contract/task orders awarded through DHA, in accordance with applicable FAR Part 45, DoD FAR Supplement (DFARS) 245 with respective clauses, DHA AI 095 and PD 45-01 following the change in disposition of items listed on that PIEE/GFP Module Attachment.

The contracting office will also review, acknowledge, reject and/or approve shipment orders provided by the contractor as appropriate. Functional roles can be determined within the Contracting Office and requested within the PIEE/GFP Module system.

Contractor Responsibilities:

A key contractor responsibility is to work with the CO and COR to ensure the PIEE/GFP Module data, to include the PIEE/GFP Attachment, provides a timely, complete and accurate accounting of the GFP applicable to the contract/task order. Contractors are required to report the receipt of any GFP shipped to them, regardless of whether it is listed on the GFP Attachment for their contract. Similarly, contractors are required to utilize the GFP Module application in conjunction with the shipment of GFP to the Government, or in reporting Property Loss of GFP issued (such as destruction or loss). Discrepancies or disputes regarding property shipped to or shipped from the contractor must be reported via the GFP Module application, with the CO having authority over final designation of status.

The contractor shall report semi-annually 100% inventories, reconciliations, and final disposition of GFP provided by the government. Final invoices will not be paid pending GFP reconciliation. Contractors shall be aware of and ensure compliance with applicable FAR Part 45, DFARS 245 and 252.245, Defense Pricing and Contracting Policies, Procurement Integrated Enterprise Environment Standards, DHA Administrative Instruction 094 and DHA Guidance.

3.5 Materials: The Government:

☒ Will NOT provide Materials in support of this contract/task order. As a result, this paragraph is Not Applicable.

· IS providing Materials in support of this contract/task orders. The Government-provided Materials are described below: N/A

PART 4

4.0 CONTRACTOR FURNISHED ITEMS AND SERVICES

4.1 Services: The Contractor:

☒ Will NOT provide Contractor Furnished Services in support of this contract/task order. As a result, this paragraph is Not Applicable.

· WILL provide Contractor Furnished Services required in support of this contract/task orders. These Services are described below: N/A

4.2 General: The contractor shall furnish all supplies, equipment, facilities and services required to perform work listed under Section 5 of this PWS.

4.3 Secret Facility Clearance: The contractor shall possess and maintain a SECRET facility clearance from the Defense Security Service. The contractor’s employees, performing work in support of this contract shall have been granted a SECRET security clearance from the Defense Industrial Security Clearance Office.

4.4 Materials: The contractor shall furnish materials, supplies, and equipment necessary to meet the requirements under this PWS

4.5 Equipment: The contractor shall equipment required to meet the requirements under this PWS.

4.6 Facilities: N/A

PART 5

5.0 SPECIFIC TASKS

The following phased tasks represent stewardship and sustainment functions associated with the established GMTI infrastructure. These functions include certification integrity, fidelity monitoring, quality assurance, enterprise alignment, coaching, and preservation of the standards and practices established during the FY26 implementation.

5.1 – Active Stewardship (Base Year - FY26): The contractor shall stabilize and align the GMTI program post-implementation, by performing the following proprietary oversight functions:

5.1.1 Certification and Fidelity: The contractor shall attend select Network-led Train-the-Trainer (TTT) courses to evaluate adherence to established GMTI certification standards, instructional methodologies, coaching practices, and training delivery expectations. The contractor shall provide certification oversight and fidelity monitoring to ensure fidelity to the core methodology of the GMTI’s IHE RELATIONS® training model, as established during the FY26 implementation.

5.1.2 Coaching and Alignment: The contractor shall conduct monthly coaching sessions with Network Master Trainer Leads to provide guidance, share best practices, and ensure enterprise-wide alignment with GMTI’s IHE RELATIONS® training principles. As requested by DHA Program Managers, the contractor shall provide ad hoc support for real time issues and shall provide Quarterly Coaching Summaries. Coaching shall include guidance related to certification integrity, implementation consistency, instructional quality, and enterprise alignment with GMTI’s IHE RELATIONS® training model, across all Networks. (Deliverable 8).

5.1.3 Support: The contractor shall provide subject matter expertise and stewardship support including frontline training and workflow expertise, support for certification standards, curriculum interpretation, implementation practices, quality assurance processes, and sustainability planning. In addition, the contractor shall provide expert IHE RELATIONS® consultation on training materials and shall provide Annual Stewardship & Fidelity Report at conclusion of base year. (Deliverable 9)

5.2 Targeted Stewardship (Option Year 1 - FY27): The contractor shall focus on strengthening Network independence while maintaining system alignment to the GMTI training principles.

5.2.1 Targeted Support: Reduce presence at TTTs and shift to providing targeted IHE RELATIONS®-based intervention and support for high-need Networks or new Master Trainer candidates. Targeted support may include intervention related to certification concerns, fidelity issues, instructor development, implementation challenges, or alignment with established GMTI standards.

5.2.2 Coaching: Transition from monthly to quarterly GMTI/IHE coaching sessions with Network Leads to foster greater autonomy. The contractor shall provide Quarterly Coaching Summaries (Deliverable 8).

5.2.3 Alignment: The contractor shall continue to host enterprise alignment sessions to facilitate cross-network learning and maintain GMTI’s IHE RELATIONS® certification integrity and shall provide Annual Targeted Support Report at conclusion of Option Year 1. Alignment sessions shall include review of certification trends, implementation lessons learned, quality assurance findings, and emerging fidelity concerns across Networks. (Deliverable 10).

5.3 Sustainment Oversight (Option Years 2 and 3 -- FY28 and FY29): – The contractor shall transition to a minimal-support model focused on long-term integrity of the GMTI’s IHE RELATIONS®-based training principles.

5.3.1 Advisory Services: Provide strategic advisory support to GMTI training via annual or semi-annual engagements and periodic check-ins.

5.3.2 Validation: Conduct periodic validation of IHE RELATIONS® GMTI certification standards, fidelity measures, instructional practices, coaching methodologies, and quality assurance processes to ensure continued adherence to the framework established during implementation. (Deliverable 11)

5.3.3 Data Review: Conduct high-level review of program data, certification trends, quality indicators, and stewardship findings to provide long-term recommendations for sustainment, consistency, and continued preservation of the GMTI capability. (Deliverable 12).

PART 6

6.0 INFORMATION TECHNOLOGY & SECURITY

6.1 All work under this contract is unclassified.

6.2 The TIER 1 or TIER 2 levels and position sensitivity designation for positions under this contract is: TIER 1

6.3 Personally Identifiable Information (PII)/Protected Health Information (PHI), Procurement, and Federal information requirements:

6.3.1. Data Sharing Agreements (DSAs): Contractors requiring access to PII, which includes PHI, or access to de-identified data, are subject to the DHA Privacy and Civil Liberties Office (DPCLO) (Privacy Office) Data Sharing Program. This program requires DHA to enter into DSAs with parties outside the MHS who use or create MHS data. A DHA contract may use the term Data Use Agreement (DUA) rather than DSA. DSAs assure that outside parties protect MHS data in accordance with the Privacy Act and the HIPAA Rules. To apply for a DSA, the contractor submits a Data Sharing Agreement Application (DSAA) to the DHA DPCLO. The contractor submits the DSAA even if a subcontractor will be the party accessing MHS data. After review and approval of the DSAA, the Privacy Office provides a DSA to the contractor for execution.

6.3.2. Processing Procurement Sensitive Information: All individuals shall seek guidance from the COR regarding the coordination of documents, dissemination, and transmission of procurement sensitive information. Procurement sensitive information shall not be transmitted electronically unless encryption is utilized. Depending on a particular procurement, other restrictions may apply.

6.4 Training

6.4.1 Contractor employees performing cybersecurity/cyberspace functions shall comply with the following requirements:

6.4.1.1 Training: All contractor and associated subcontractor employees…