QUESTIONS AND ANSWERS HT941023Q2001.pdf

QUESTIONS AND ANSWERS

1. Regarding notice ID HT941024Q2017. Request for Service Maintenance on government owned 7 Pioneer Stealth Touch POS Terminal Cash Registers at the Naval Medical Center San Diego (Base year plus four option year).

2. Maintenance Scheduling: Does the assigned technician have a specific date scheduled for the upcoming maintenance service, or will it be conducted on an on-call basis when needed?

ANSWER: Yes, the assigned technician must come out once every last Friday of the month between the stipulated hours. If the machine is having any issue/break down, they will be called as well.

3. Technician Access and Requirements: Are there any specific restrictions or requirements for technician access during the maintenance visit??

ANSWER: DEFENSE BIOMETRIC IDENTIFICATION SYSTEM (DBIDS)

(a) In accordance with CNICMEMO dated May 5, 2017, individuals currently using an NCACS credential for Installation access are required to switch to a DBIDS no later than 14 August 2017. After 14 August 2017, the NCACS credential will no longer be valid for access to Navy Installations.

(b) NCACS users may visit the local Navy Installation Visitor Control Center to obtain a DBIDS credential. To ensure uninterrupted Installation access, current NCACS credential holders are encouraged to shift to the DBIDS credential as soon as possible as Navy does not have the ability to extend this deadline. There are no fees incurred by the contractor, vendor, or supplier to obtain a DBIDS credential.

(c) NCACS credentials issued after 17 April 2017 will no longer be accepted without an accompanying DBIDS credential for Navy Installation access.

(d) DBIDS guidance for Vendors/Contractors to obtain a pass is accessible through the following website:

https://www.cnic.navy.mil/om/dbids.html For more information or to enroll in the DBIDS Program call: 1.202.433.4784.

For Naval Base San Diego Pass and Decal Office, call: 1.619.556.1653

(e) Vendors, contractors, suppliers and other service providers shall present their pass upon entry at ECP.

We appreciate your prompt attention to this matter. Please let us know if you require any further information from us.

4. We would like to ask; would you be able to provide the POS System provider?

ANSWER: The current POS system provider is Southwest POS

5. Are there any special certifications or credentials one would need to fulfill this job and/or to access the facility?

https://www.cnic.navy.mil/om/dbids.html

ANSWER: In the event you are selected as the vendor, you have to follow the below guideline to have access to the facility.

6. Referencing the acceptance criteria-are the POS systems needing to be replaced or just need standard maintenance?

ANSWER: The POS system is a standard maintenance; the technician must come out once every Friday of the month between the stipulated hours. If the machine is having any issue/break down, they will be called as well.

7. Will there be a need for someone to be on-site M-F from the 1pm-6pm hours or will it be an as needed basis?

ANSWER: The stipulated time frame on the contract is the available hours.

8. Is there a previous incumbent and if so could you share the total award amount?

ANSWER: Sorry, I do not have that information.