Performance Work Statement.pdf

DHA PWS Template V13 November 16, 2021

Department of Defense Defense Health Agency

Performance Work Statement

Cox Cable Television Services

Naval Medical Center San Diego

Directorate for Administration / Information Management Department

November 16, 2021

PART 1

1.0 GENERAL INFORMATION

1.1 This is a non-personal services contract to provide Cable Television Services for Naval Medical Center San Diego and Surrounding Branch Health and Dental Clinics.

1.2 Description of services/introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform and provide Cable Television Service to Naval Medical Center San Diego and outlying Clinics as defined in this Performance Work Statement (PWS) except for those items specified as government furnished property and services. The contractor shall perform to the standards in this PWS.

1.3 Background: Currently, NMCSD is supplied cable and Wi-Fi services via GSA contract.

The incumbent cable provider serves approximately 800 television installations with a mixture of basic and expanded services being broadcast to those locations.

1.4 Objectives: Provide Cable Television Services to 800 endpoints at patient areas, waiting rooms and conference rooms throughout the command.

1.5 Scope: The scope of this SOW includes specified television and Wi-Fi services for various locations, including all Branch Health and Dental Clinics and other facilities assigned to NMCSD.. Services include

CLIN 0001: Cable TV Services – Cable TV Programming (BASIC/ANALOG SERVICE AND LINEUP) 87 drops/mo or 522 drops half year CLIN 0002: Cable TV Services - Cable TV Programming (NEWS/FINANCE LINEUP) 50 drops/mo or 300 drops/ half year Cable TV Services - Cable TV Programming (HOSPITALITY LINEUP) 204 drops/mo or 1224 drops/ half year Internet with Wi-Fi (Modems) - Internet Service, (minimum speed of 25Mb/5Mb) 1 drop/mo or 6 drops/ half year Internet with Wi-Fi (Modems)- Internet Service, (minimum speed of 50Mb/10Mb 3 drops/mo or 18 drops/half year Internet with Wi-Fi – Internet with Wi-Fi 100Mb/20Mb (minimum speed of 100Mb/20Mb) 3 drops/mo or 18 drops/half year Internet with Wi-Fi (Modems) – Internet Service (minimum speed of 200Mb/20Mb) 1 drop/mo or 6 drops/ half year Internet with Wi-Fi (Modems) – Internet Service (minimum speed of 300Mb/30Mb) 2 drop/mo or 12 drops/ half year Optical Internet/Fiber – Internet Service (100Mb) 1 drop/mo or 6 drops/ half year Managed Wi-Fi – Access Points [AP] 58 per month or 348 per half year Cable TV Services - Cable TV Programming (BASIC CABLE/ANALOG SERVICE AND LINEUP) 253 drops/mo or 1518 drops/ half year Managed Router – Managed Router with Firewall Capability 1 per month or 6 per half year Cable TV Services - Cable TV Programming (HOSPITALITY LINEUP) 206 drops/mo or 1236 drops/ half year

The contractor shall accomplish the continuation of Cable and Interet Services as outlined in the Scopt of services to be included as well as provide 24/7 support and maintenance for all connections, devices and cable services.

1.6 Period of Performance (PoP): 7/1/2024 – 6/2025

1.7 Administrative specifications

1.7.1 Place of performance: The work shall be performed at

(1) Naval Medical Center San Diego

34800 Bob Wilson Drive San Diego, CA 92134

(2) Branch Health Clinic, Naval Base San Diego

2450 Craven St. Bldg 3300 Naval Base San Diego, CA 92136-5599 San Diego, CA 92145

(3) Branch Health Clinic, MCRD Bldg 596, 35000 Guadalcanal Street San Diego, CA 92140-5599

(4) Branch Health Clinic, North Island NAS Bldg. 601, McCain Blvd.

San Diego, CA 92135-7046

(5) Branch Health Clinic, NAB Coronado

Building 506, 3538 Bougainville Rd San Diego, CA

(6) SARP Clinic Naval Submarine Base Point Loma

Building 500, 140 Sylvester Road

(7) Branch Health Clinic, NTC

2051 Cushing Road San Diego, CA 92106

(8) Branch Health Clinic Clairemont Mesa

8808 Balboa Avenue

San Diego, CA 92123

1.7.2 Recognized Federal holidays: Cox Cable Services are to be available 24 hours / 7 Days a week.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Day Christmas Day Independence Day

1.7.3 Hours of operation: The contractor is responsible for conducting business Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

1.7.4 Emergency Services:. On occasion, services may be required to support an activation or exercise of contingency plans outside the normal duty hours.

1.8 Contractor travel: None. All Travel costs incurred by support technicians will be covered by Cox Communications.

1.9 Other Direct Costs (ODC): None. All ODC will be covered by Cox Communications

1.10 Quality

1.10.1 Quality Control (QC): The contractor shall develop and maintain an effective QC program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure nonrecurrence of defective services. The contractor’s QC program is the means by which the work complies with stated requirements. . within 30 days after contract award or with the contractors proposal if it is an evaluation factor, a comprehensive written QCP shall be submitted to the CO and COR within 5 working days when changes are made thereafter. After acceptance of the Quality Control Plan (QCP) the contractor shall receive the CO’s acceptance in writing of any proposed change to his QC system. See Part 7, Technical Exhibit 1 - CDRL A001.

1.10.2 Quality assurance (QA): The government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan provides a systematic method for the Government to evaluate performance and to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

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1.11 Contractor personnel

1.11.1 CAC requirements: For all contractors who will work in Government facilities, the Facilities Security Officer (FSO)/Company's Security point of contact (POC) will provide the Government all the required information per the DHA CAC request process current version 2.1, January 2018, or more recent when updated. See process attached at Part 7 Section 7.1.1 of the PWS. A CAC is the standard identification for eligible DoD contractor personnel.

1.11.1.1 The contractor shall return all CACs to the COR upon the departure of the contractor(s).

1.11.2 Contractor onboarding and training. The contractor shall complete all requirements, training, and forms as prescribed in the following requirements:

1.11.2.1 The DHA’s “Onboarding Checklist for Contractor Employees” is located at the DHA Onboarding and Offboarding Portal at https://info.health.mil/cos/admin/hr/IO/SitePages/Home.aspx

1.11.2.2 The DHA’s contractor training instructions embedded at Part 7 Section 7.1.2.

(Government (DHA) requirements development staff must cut/paste onboarding checklist at https://info.health.mil/sites/DOP/OnboardingCtr/Contractor_OnBoarding_Checklist.pdf and embed most up-to-date form in Part 7, Section 7.1.2.)

1.11.2.3 The contractor shall comply with onboarding requirements of the DHA for contractors needing to be issued CAC identification, including DoD- and DHA-directed training and forms submission, prior to network access, as displayed in the In/Out-Processing Portal at:

https://info.health.mil/cos/admin/hr/IO/SitePages/home.aspx (note: Public Key Infrastructure (PKI)-restricted, printed versions available).

1.11.3 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.11.4 Reserved

1.11.5 Reserved

1.12 Key personnel (Contractor): The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the CO.

The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 8:00 a.m. to 4:30 p.m., Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.

https://info.health.mil/cos/admin/hr/IO/SitePages/Home.aspx https://info.health.mil/sites/DOP/OnboardingCtr/Contractor_OnBoarding_Checklist.pdf https://info.health.mil/cos/admin/hr/IO/SitePages/home.aspx

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1.13 Reserved

1.14 Reporting

1.14.1 Contractor Manpower Reporting (CMR): RESERVED.

1.14.2 Non-Disclosure Agreement (NDA): All contractor personnel who will obtain access to proprietary, classified, or confidential information or any information release of which is protected or governed by law or regulation associated with DHA acquisitions shall be required to complete and sign a DHA contractor NDA (DHA Form 49) prior to beginning work on the subject contract. The contractor shall execute an NDA on behalf of the company and shall ensure that all staff assigned to, including all subcontractors and consultants, or other personnel performing on contract/Task order execute an NDA protecting the procurement sensitive information of the Government and the proprietary information of other contractors. The NDA shall be executed not later than first day of employment and to be renewed upon exercising a contract option period. Assignment of staff who has not executed this statement or failure to adhere to this statement shall constitute default on the part of the contractor. The contractor shall maintain originally signed NDAs of individual employees and provide copy to the COR.

1.14.3 Government’s COR: The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor contractor's performance and notifies both the CO and contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

1.14.4 Post award conference/periodic progress meetings: The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The CO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance.

At these meetings the CO will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.15 Contractor Identification

1.15.1 Contractor personnel performing services in a contractor capacity in a Government facility are required to possess and wear an identification badge that displays his or her name and the name of their company. All contractor personnel shall identify themselves as contractor

November 16, 2021 support personnel in all forms of communication with all entities with whom DHA/Deputy Assistant Director for Acquisition (DAD-A)/Head of the Contracting Activity (HCA) has business dealings. The contractor shall: Answer all telephone calls and have a personalized voice message with an introductory statement that includes the fact that the person is contractor support personnel. Ensure all those with whom the person interacts in any face-to-face dealings while supporting the DAD-A understands that the person is contractor support personnel.

Include a title block in all emails that states the fact that the person is contractor support personnel. Ensure all those with whom the person interacts in any face-to-face dealings while supporting DHA/DAD-A/HCA understands that the person is contractor support personnel.

1.15.2 Contractor personnel will be required to attend meetings or otherwise communicate with Government and/or other contract representatives to meet the requirements of this order.

Contractor personnel shall make their contractor status known during introductions.

1.15.3 Contractor personnel, while performing in a contractor capacity, are prohibited from using their retired or reserve component military rank or title in any written or verbal communications associated with the contracts in which they provide services.

1.16 Contractor Access to Health Affairs (HA)/DHA Network(s)

1.16.1 FSO/Company's Security POC shall notify the DHA Personnel Security Office after being awarded a contract that requires access to a DoD system (If applicable, if not delete 1.16.1 and 1.16.2 and replace to 1.16 Reserved). Contractor personnel requiring access to the HA/DHA networks for performance of their tasks require a background investigation and the security awareness training. The contractor shall be prepared for this process as it could take two (2) or more weeks. The FSO/Security POC shall submit a Standard Form (SF) 85/86 to DHA's Personnel Security Office for a background investigation.

1.16.2 Company's FSO/Security POC must notify the Personnel Security Office when the contractor has submitted the SF-85/86. The FSO/Security POC, or the COR must notify the DHA Personnel Security Office in writing of a contractor's termination from the contract, including the termination date.

1.17 Personnel Security

1.17.1 The contractor shall comply with DoD 8570.01-M, “Information Assurance Workforce Improvement Program, CH4” November 10, 2015 as amended; 8500.01, “Cybersecurity”, dated March 14, 2014; DoD Manual (DoDM) 6025.18, “Implementation of the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule Compliance in DoD Health Care Programs” dated March 3, 2019, Department of Defense Instruction (DoDI) 6025.18 “HIPAA Privacy Rule Compliance in DoD Health Care Programs”, dated March 13, 2019; and DoDM

5200.02 “Procedures for the DoD Personnel Security Program (PSP),” incorporation change 3, effective September 24, 2020. Contractor responsibilities for ensuring personnel security include, but are not limited to, meeting the following requirements:

1.17.1.1 Follow the DHA Personnel Security Office guidelines for submittal of security clearances. Contact the DHA Personnel Security Office for guidance on the appropriate

November 16, 2021 background investigation required for personnel on the contract. The DHA Personnel Security Office can be reached at (703) 275-6038.

1.17.1.2 Initiate, maintain, and document personnel security investigations appropriate to the individual’s responsibilities and required access to Controlled Unclassified Information (CUI).

1.17.1.3 DHA Personnel Security Office does not deny any access to any automated information system (AIS), network, or Controlled Unclassified Information (CUI). If a contractor receives an unfavorable background investigation, the request for access will be sent back to the FSO for further action. Any unfavorable adjudication will result in DHA Personnel Security Office not signing off on any access request.

November 16, 2021

PART 2

2.0 DEFINITIONS, ACRONYMS, AND APPLICABLE

PUBLICATIONS/INSTRUCTIONS

2.1 Definitions:

2.1.1 Category D: Information Technology (IT) and Telecommunications Services (called D- Services)

2.1.2 Category R: Support (Professional/Administrative/Management) Services (called R- Services)

2.1.3 Contracting Officer (CO): A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

2.1.4 Contracting Officer’s Representative (COR): An individual, including a contracting officer’s technical representative (COTR), designated and authorized in writing by the CO to perform specific technical or administrative functions. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5 Nonpersonal services contract: a contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

2.1.6 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance. The Government may either prepare the QASP or require the offerors to submit a proposed quality assurance surveillance plan for the Government’s consideration in development of the Government’s plan.

2.2 Acronyms:

AIS Automated Information System APL Approved Products List APL AQL Acceptable Quality Level ARRT Acquisition Requirements Roadmap Tool ATO Authority to Operate B2B Business-2-Business CAC Common Access Card CAP Cloud Access Point CCEVS Common Criteria Cybersecurity Evaluation and Validation Scheme CDI Covered Defense Information CE Computer Environment CDRL Contract Data Requirement List CIO Chief Information Officer

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CJCSM Chairman of the Joint Chiefs of Staff Manual CMMC Cybersecurity Maturity Model Certification CMR Contractor Manpower Reporting CNSSI Committee on National Security Systems Instruction CO Contracting Officer(s) CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative CSP Cloud Service Provider CSSP Cyber Security Service Provider CUI Controlled Unclassified Information DAD-A Deputy Assistant Director for Acquisition DC3 DoD Cyber Crime Center DD Form 254 Department of Defense Contract Security Requirement List (if applicable) DB Design-Build DBB Design-Bid-Build DFARS Defense Federal Acquisition Regulation Supplement DHA Defense Health Agency DISA Defense Information System Agency DoD Department of Defense DoDD Department of Defense Directive DoDI Department of Defense Instruction DSAs Data Sharing Agreements DSAA Data Sharing Agreement Application DMZ Demilitarized Zone DoDM Department of Defense Manual DPCLO DHA Privacy and Civil Liberties Office DUA Data Use Agreement eMSM Enhanced Multi-Service Markets EULA End User License Agreement EVM Earned Value Management FAR Federal Acquisition Regulation FCI Federal contract information FE Facilities Enterprise FedRAMP Federal Risk Authorization and Management Program FISMA Federal Information Security Modernization Act FRCS Facility Related Control Systems FSO Facilities Security Officer HA Health Affairs HIPAA Health Insurance Portability and Accountability Act HCA Head of the Contracting Activity HIT Health Information Technology IGCE Independent Government Cost Estimate IA Information Assurance IO Initial Outfitting I/O In/Out Processing Portal

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IPv Internet Protocol Version IS Information System ISP Internet Service Provider IT Information Technology ISCM Information Security Continuous Monitoring IV&V Independent Verification & Validation MedCOI Medical Community of Interest MHS Military Health System MIL-STD Military Standard MTFs Military Treatment Facilities NCR National Capitol Region NDA Non-Disclosure Agreement NIAP National Information Assurance Partnership NIST National Institute of Standards and Technology OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs OPM Office of Personal Management OSD Office of the Secretary of Defense P-ATO Personal Authorization to Operate P&R Personnel and Readiness PGI Procedures, Guidance and Information PDT Project Delivery Team PHI Protected Health Information PII Personally Identifiable Information PIT Platform Information Technology PK Public Key PKI Public Key Infrastructure POA&M Plan of Action and Milestones POC Point of Contact PMO Program Management Office PoP Period of Performance PP Personal Property PPSM Ports, Protocols, and Services Management PRS Performance Requirements Summary PSP Personnel Security Program PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Plan RFP Request for Proposal RFQ Request for Quotation RMF Risk Management Framework SP Special Publication SPRS Supplier Performance Risk System

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SRM Sustainment, Restoration and Modernization SRG Security Requirements Guides STIG Security Technical Implementation Guides TOS Terms of Service US United States UFC Unified Facilities Criteria VPN Virtual Private Network XML Extensible Markup Language

2.3 Applicable Publications, DHA Administrative Instructions (AI), etc.

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PART 3

3.0 GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

(This section should identify those items, such as property, information and/or services that will be provided for the contractor’s use (without cost to the contractor) to allow them to provide the required services, such as materials, facilities, training, etc. Examples provided below.)

The Requiring Activity Authority has assessed the need for Government Furnished Property, Equipment, and Services and determined:

3.1 Services: The Government:

☒ Will NOT provide Government Furnished Services in support of this contract/task order. As a result, this paragraph is Not Applicable.

☐ WILL provide Government Furnished Services required in support of this contract/task orders. These Services are described below: provide [Insert within the blank lines shown below what Services the Government will provide for the contractor staff to provide the support outlined in the PWS.]

3.2 Facilities: The Government:

☐ Will NOT provide Facilities in support of this contract/task order. As a result, this paragraph is Not Applicable.

☒ WILL provide Facilities in support of this contract/task orders. The Government provided Facilities are described below:

See Section 1.7.1 for all facilities where services will be provided as well as access to Communication Rooms_________

3.3 Utilities: The Government:

☐ Will NOT provide Utilities in support of this contract/task order. As a result, this paragraph is Not Applicable.

☒ WILL provide Utilities in support of this contract/task orders. The Government provided Utilities are described below:

Power to Television Setop devices, Internet Access Points and Routers

3.4 Equipment: The Government:

November 16, 2021

☒ Will NOT provide Equipment in support of this contract/task order. As a result, this paragraph is Not Applicable.

☐ WILL provide Equipment in support of this contract/task orders. The Government provided Equipment is described below:

3.4.1 Procurement Integrated Enterprise (PIEE), GFP Module Application The contractor shall be responsible for obtaining and maintaining access, training and successful operation of the PIEE/GFP Module application for the entirety of the contract/task order PoP.

The PIEE GFP Module application is located at the following website: https://wawf.eb.mil/piee-landing/. Access to PIEE/GFP Module application training materials and in-depth information applicable to the contractor’s responsibilities regarding GFP can be found at the following website: https://dodprocurementtoolbox.com/.

Contracting Office Responsibilities:

The Contracting Office shall ensure close coordination and validation of the GFP items with the COR and DHA Accountable Property Officer prior to uploading the GFP Attachment into the PIEE/GFP Module. At the time GFP is anticipated and identified, the Government will upload the GFP Attachment into the PIEE/GFP Module. It is the Contracting Office’s responsibility to prepare, upload and maintain the GFP Attachment in the PIEE/GFP Module in accordance with the GFP Attachment instructions provided at the DoD Procurement Toolbox. The CO and COR shall manage and keep an inventory of any GFP associated with contract/task orders awarded through DHA, in accordance with applicable FAR Part 45, DoD FAR Supplement (DFARS) 245 with respective clauses, DHA AI 095 and PD 45-01 following the change in disposition of items listed on that PIEE/GFP Module Attachment.

The contracting office will also review, acknowledge, reject and/or approve shipment orders provided by the contractor as appropriate. Functional roles can be determined within the Contracting Office, and requested within the PIEE/GFP Module system.

Contractor Responsibilities:

A key contractor responsibility is to work with the CO and COR to ensure the PIEE/GFP Module data, to include the PIEE/GFP Attachment, provides a timely, complete and accurate accounting of the GFP applicable to the contract/task order. Contractors are required to report the receipt of any GFP shipped to them, regardless of whether it is listed on the GFP Attachment for their contract. Similarly, contractors are required to utilize the GFP Module application in conjunction with the shipment of GFP to the Government, or in reporting Property Loss of GFP issued (such as destruction or loss). Discrepancies or disputes regarding property shipped to or shipped from the contractor must be reported via the GFP Module application, with the CO having authority over final designation of status.

The contractor shall report semi-annually 100% inventories, reconciliations, and final disposition of GFP provided by the government. Final invoices will not be paid pending GFP reconciliation.

Contractors shall be aware of and ensure compliance with applicable FAR Part 45, DFARS 245 https://wawf.eb.mil/piee-landing/ https://wawf.eb.mil/piee-landing/ https://dodprocurementtoolbox.com/

November 16, 2021 and 252.245, Defense Pricing and Contracting Policies, Procurement Integrated Enterprise Environment Standards, DHA Administrative Instruction 094 and DHA Guidance.

3.5 Materials: The Government:

☒ Will NOT provide Materials in support of this contract/task order. As a result, this paragraph is Not Applicable.

☐ IS providing Materials in support of this contract/task orders. The Government-provided Materials are described below:

November 16, 2021

PART 4

4.0 CONTRACTOR FURNISHED ITEMS AND SERVICES

4.1 Services: The Contractor:

☐ Will NOT provide Contractor Furnished Services in support of this contract/task order. As a result, this paragraph is Not Applicable.

☒ WILL provide Contractor Furnished Services required in support of this contract/task orders.

These Services are described below: provide

Basic and Expanded Cable Television Services as outlined in section 1.5 Scope___________

4.2 General: The contractor shall furnish all supplies, equipment, facilities and services required to perform work listed under Section 5 of this PWS.

4.3 Secret Facility Clearance: No Applicable

4.4 Materials: The contractor shall provide all material necessary to meet the requirements of this contract.

4.5 Equipment: The contractor shall provide all Cable Setop Devices, Routers, Wireless Access Points and any device in order to provide required services.

4.6 Facilities: The contractor shall

(1) Naval Medical Center San Diego

34800 Bob Wilson Drive San Diego, CA 92134

(2) Branch Health Clinic, Naval Base San Diego

2450 Craven St. Bldg 3300 Naval Base San Diego, CA 92136-5599 San Diego, CA 92145

(3) Branch Health Clinic, MCRD Bldg 596, 35000 Guadalcanal Street San Diego, CA 92140-5599

(4) Branch Health Clinic, North Island NAS Bldg. 601, McCain Blvd.

San Diego, CA 92135-7046

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(5) Branch Health Clinic, NAB Coronado Building 506, 3538 Bougainville Rd

(6) SARP Clinic Naval Submarine Base Point Loma

Building 500, 140 Sylvester Road

(7) Branch Health Clinic, NTC

2051 Cushing Road San Diego, CA 92106

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PART 5

5.0 SPECIFIC TASKS

(This section is the heart of the PWS. All of the services to be performed under the contract should be described in sufficient detail here. This includes all general performance tasks required by the Government.) (Major task headings should also be listed in Part 7, Attachment 1 of the PWS is the Performance Requirements Summary (PRS).)

(Government staff not familiar with developing requirements should visit the Defense Acquisition University’s Acquisition Requirements Roadmap tool (ARRT) Suite at https://www.dau.mil/tools/t/Acquisition-Requirements-Roadmap-Tool-(ARRT)-Suite for assistance. Requirements can be developed in ARRT and pasted in to this section and renumbered.)

5.1 Cable Services Provided: The contractor shall provide cable services to 800+ endpoints throughout the command, to include offices, conference rooms, patient rooms and waiting rooms.

5.1.1 Cable Services Provided: The contractor shall use the existing infrastructure to provide the following services:

CLIN 0001: Cable TV Services – Cable TV Programming (BASIC/ANALOG SERVICE AND LINEUP) 87 drops/mo or 522 drops half year CLIN 0002: Cable TV Services - Cable TV Programming (NEWS/FINANCE LINEUP) 50 drops/mo or 300 drops/ half year Cable TV Services - Cable TV Programming (HOSPITALITY LINEUP) 204 drops/mo or 1224 drops/ half year Internet with Wi-Fi (Modems) - Internet Service, (minimum speed of 25Mb/5Mb) 1 drop/mo or 6 drops/ half year Internet with Wi-Fi (Modems)- Internet Service, (minimum speed of 50Mb/10Mb 3 drops/mo or 18 drops/half year Internet with Wi-Fi – Internet with Wi-Fi 100Mb/20Mb (minimum speed of 100Mb/20Mb) 3 drops/mo or 18 drops/half year Internet with Wi-Fi (Modems) – Internet Service (minimum speed of 200Mb/20Mb) 1 drop/mo or 6 drops/ half year Internet with Wi-Fi (Modems) – Internet Service (minimum speed of 300Mb/30Mb) 2 drop/mo or 12 drops/ half year Optical Internet/Fiber – Internet Service (100Mb) 1 drop/mo or 6 drops/ half year Managed Wi-Fi – Access Points [AP] 58 per month or 348 per half year Cable TV Services - Cable TV Programming (BASIC CABLE/ANALOG SERVICE AND LINEUP) 253 drops/mo or 1518 drops/ half year Managed Router – Managed Router with Firewall Capability 1 per month or 6 per half year Cable TV Services - Cable TV Programming (HOSPITALITY LINEUP) 206 drops/mo or 1236 drops/ half year

5.2 Special Qualifications: Not Applicable

https://www.dau.mil/tools/t/Acquisition-Requirements-Roadmap-Tool-(ARRT)-Suite

November 16, 2021

PART 6

6.0 INFORMATION TECHNOLOGY & SECURITY

6.1 All work under this contract is UNCLASSIFIED

6.2 The TIER 1 or TIER 2 levels and position sensitivity designation for positions under this contract is: Not Applicable

6.3 Personally Identifiable Information (PII)/Protected Health Information (PHI), Procurement, and Federal information requirements:

6.3.1. Data Sharing Agreements (DSAs): Contractors requiring access to PII, which includes PHI, or access to de-identified data, are subject to the DHA Privacy and Civil Liberties Office (DPCLO) (Privacy Office) Data Sharing Program. This program requires DHA to enter into DSAs with parties outside the MHS who use or create MHS data. A DHA contract may use the term Data Use Agreement (DUA) rather than DSA. DSAs assure that outside parties protect MHS data in accordance with the Privacy Act and the HIPAA Rules. To apply for a DSA, the contractor submits a Data Sharing Agreement Application (DSAA) to the DHA DPCLO. The contractor submits the DSAA even if a subcontractor will be the party accessing MHS data.

After review and approval of the DSAA, the Privacy Office provides a DSA to the contractor for execution.

6.3.2. Processing Procurement Sensitive Information: All individuals shall seek guidance from the CO regarding the coordination of documents, dissemination, and transmission of procurement sensitive information. Procurement sensitive information shall not be transmitted electronically unless encryption is utilized. Depending on a particular procurement, other restrictions may apply.

6.4 Training

6.4.1 Contractor employees performing cybersecurity/cyberspace functions shall comply with the following requirements: Not Applicable

6.4.1.1 Training: All contractor and associated subcontractor employees working Cybersecurity Information Assurance (IA)/Cyberspace functions must comply with DoD training requirements in Department of Defense Directive (DoDD) 8140.01 and DoD 8570.01-M. Contractors shall identify, document, track, and report qualifications of contract support personnel who perform cyberspace work roles.

6.4.1.2 Certification: The contractor shall ensure that personnel accessing IS have the proper and current IA certification to perform IA functions at contract award in accordance with DoD 8570.01–M, IA Workforce Improvement Program. The contractor shall meet the applicable IA certification requirements as outlined in DFARS 252.239-2001, including:

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6.4.1.2.1 DoD-approved IA workforce certifications appropriate for each category and level as listed in the current version of DoD 8570.01–M; and

6.4.1.2.2 Appropriate operating system certification for IA technical positions as required by DoD 8570.01–M.

6.4.1.2.2.1 Upon request by the Government, the contractor shall provide documentation supporting the IA certification status of personnel performing IA functions.

6.4.1.2.2.2 Contractor personnel who do not have proper and current certifications shall be denied access to DoD IS for the purpose of performing IA functions.

6.4.2 User requirements: All contractor employees that require access to DHA IT must comply with the requirements of DHA-Procedural Instruction 8140.01, Acceptable Use of DHA IT, to include those contract employees with privileged access.

6.5 Cybersecurity Requirements for Non-DoD IT or Covered Contractor IS: Reserved

6.6 Risk Management Framework (RMF) for DoD IT: Reserved

6.7. Facility Related Control Systems: Reserved

6.8. System Communications - RESERVED

6.9 MHS Demilitarized Zone (DMZ) Medical Community of Interest (MedCOI) Business-to-Business (B2B) Gateway

6.9.1 If there is an external system connection to a DoD IS required, then the contractor shall, in accordance with contract requirements, connect to the DHA B2B Gateway via a contractor procured Internet Service Provider (ISP) connection.

6.9.2 The contractor shall assume all responsibilities for establishing and maintaining their connectivity to the B2B Gateway. This shall include acquiring and maintaining the circuit used to connect to the B2B Gateway and the acquisition of a Virtual Private Network (VPN) device maintenance agreement and license compatible with the MHS VPN device. The list of compatible devices are detailed in the DHA B2B/MedCOI Gateway questionnaire.

6.9.3 The contractor shall submit a completed current version of the DHA B2B Gateway questionnaire to their Contracting Officer or COR within 10 calendar days after new requirements have been provided to the contractor.

6.9.4 The contractor shall provide information specific to their connectivity requirements, proposed path for the connection and last mile diagram.

6.10 Contractor Provided IT Infrastructure

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6.10.1 Platforms shall support HyperText Transfer (Transport) Protocol (HTTP), HyperText Transfer (Transport) Protocol Secure (HTTPS), web-derived Java Applets, and Secure File Transfer Protocols (SFTPs) (e.g., STFP, Secure Socket Layer/Transport Layer Security), and all software that the contractor proposes to use to interconnect with DoD facilities.

6.10.2 The contractor shall configure their networks to support access to Government systems (e.g., configure ports and protocols for access).

6.10.3 The contractor shall provide full time connections to a TIER 1 or TIER 2 ISP. Dial-up ISP connections are not acceptable. All IP addresses need to be publicly routable. Private address space using Network Address Translation will not be permitted.

6.10.4 The contractor shall maintain a valid maintenance contract and pertinent licenses for all devices connecting to the MHS B2B Gateway.

6.11 System Authorization Acess Request (SAAR), Defense Department (DD) Form 2875

6.11.1 The contractor shall submit the most current version of DD Form 2875, “System Authorization Access Request (SAAR), in accordance with CO guidance for all contractors that use the DoD Gateways to access Government IT systems and/or DoD applications shall. A DD Form 2875 shall be completed for each contractor employee who will access any system and/or application on a DoD network. The DD Form 2875 shall clearly specify the system and/or application name and justification for access to that system and/or application.

6.11.2 The contractor shall submit the completed DD Form 2875 to the DHA IT Security for verification of Tier I or Tier II Designation. The DHA Personnel Security will verify that the contractor employee has the appropriate background investigation completed or a request for background investigation has been submitted to the Office of Personal Management (OPM).

Acknowledgment from OPM that the request for a background investigation has been received and that an investigation has been scheduled will be verified by the DHA Personnel Security prior to access being approved.

6.11.3 Upon approval, DHA will notify the user of the ID and password via secure/encrypted e-mail upon the establishment of a user account. User accounts will be established for individual use and may not be shared by multiple users or for system generated access to any DoD application. Misuse of user accounts by individuals or contractor entities will result in termination of system access for the individual user account.

6.11.4 The contractor shall conduct a monthly review of all contractor employees who have been granted access to DoD IS’/networks to verify that continued access is required

6.11.5 The contractor shall provide the DHA DPCLO with a report of the findings of their review by the 10th day of each month following the review. Reports identifying changes to contractor employee access requirements shall include the name, DoD ID number from CAC, Company, IS/network for which access is no longer required and the date access will be terminated.

6.12 MHS Systems Telecommunications

6.12.1 The primary communication links shall be via encrypted tunnels (i.e., Secure Internet Protocol (IPSEC), GetVPN, or Secure Socket Layer) between the contractor’s primary site and the MHS B2B Gateway.

6.12.2 The contractor shall place the VPN appliance device outside the contractor’s firewalls and shall allow full management access to this device (e.g., in router access control lists) to allow Central VPN Management services provided by DHA or other source of service as designated by the MHS to remotely manage, configure, and support this VPN device as part of the MHS VPN domain.

6.12.3 The contractor shall procure and configure for operation an auxiliary VPN device for backup purposes to minimize any downtime associated with problems of the primary VPN.

6.12.4 The contractor shall send devices to the MHS VPN management authority (e.g., DHA) via postage paid and include prepaid return shipping arrangements for the devices(s).

6.12.5 The MHS VPN management authority (e.g., DHA) will remotely configure and manage the VPN appliance once installed by the contractor.

6.12.6 The contractor shall be responsible for the maintenance and repair of contractor procured VPN equipment.

6.12.7 The Government will be responsible for the troubleshooting of VPN equipment.

6.13 Establishment of Telecommunications

6.13.1 Telecommunications shall be established with the MHS through coordination with DHA.

6.13.2 The contractor and DHA Program Office shall identify their requirement(s) for the establishment of telecommunications with the MHS and/or other Government entities.

6.13.3 The DHA/MedCOI B2B Gateway Questionnaire (provided by DHA) identifies the required telecommunication infrastructure between the contractor and the MHS systems. This includes all Wide Area Network, Local Area Network, VPN, Web DMZ, and B2B Gateway access requirements.

6.13.4 The contractor shall complete their applicable portion of the questionnaire and shall return it to the DHA designated POC for review and approval.

6.13.5 The contractor shall, Upon Government request, provide technical experts to provide any clarification of information provided in the questionnaire. DHA will review and process the questionnaire when it is accepted.

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6.13.6 DHA will coordinate any requirements for additional information with the POC and schedule any meetings required to review the Questionnaire. Upon approval of the Questionnaire, DHA will coordinate a testing meeting with appropriate stakeholders.

6.13.7 DHA will notify the contractor POC of the meeting schedule. The purpose of the testing meeting is to complete a final review of the telecommunication requirements and establish testing dates.

6.14 Contractors Located On Military Installations

6.14.1 The contractor(s) shall coordinate/obtain the connections with the local MTFs/ Enhanced Multi-Service Markets (eMSMs) and Base/Post/Camp communication personnel located on a military installation who require direct access to Government systems.

6.14.2 These connections will be furnished by the Government.

6.14.3 Contractors located on military installations that require direct connections to their networks shall provide an isolated IT infrastructure. They shall coordinate with the Base/Post/Camp communications personnel and the MTF/eMSM in order to get approval for a contractor procured circuit prior to installation to ensure the contractor is within compliance with the respective organizational security policies, guidance and protocols.

Note: In some cases, the contractor may not be allowed to establish these connections due to local administrative/security requirements.

6.14.4 The contractor shall be responsible for all security certification documentation as required to support DoD IA requirements for network interconnections.

6.14.5 The contractor shall provide, on request, detailed network configuration diagrams to support IA accreditation requirements.

6.14.6 The contractor shall comply with IA accreditation requirements. All network traffic shall be via Transmission Control Protocol/Internet Protocol using ports and protocols in accordance with current Service security policy. All traffic that traverses MHS and/or military Service Base/Post/Camp security infrastructure is subject to monitoring by security staff using Intrusion Detection Systems.

DODIN Decision Tree_160929.pptx

November 16, 2021

PART 7

7.0 ATTACHMENTS/TECHNICAL EXHIBIT LISTING

7.1 The following forms are to be completed by the FSO/Security POC, or COR once the contractor is granted the proper background investigation.

7.1.1 Contractor CAC Request Process

DHA CAC Request Process.pdf

DMDC TASS

Application.xlsx

7.1.2 DHA’s contractor training instructions.

DHA FY22 Annual

Training List_Oct 2021

7.1.3 DHA’s new employee handbook

DHA CAE (J-4) New Employee Handbook

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PART 7, ATTACHMENT 1

PERFORMANCE REQUIREMENTS SUMMARY

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective (The Service required—usually a shall statement from Part 5)

PWS Reference Acceptable Quality Level (AQL) (This is the maximum error rate. It could possibly be “Zero deviation from standard”)

Method of Surveillance

Performance Requirements Summary (PRS) # 1.

The contractor shall provide cable services to 800+ endpoints throughout the command, to include offices, conference rooms, patient rooms and waiting rooms.

PWS Part 5. Section 5.1 95% of the time Periodic Surveillance:

Contractor to provide constant surveillance of Cable and Intenet Services Outages and Issues. COR to validate services provided quarterly.

7.2 Other Attachments

Attachment 2, Deliverable Schedule Table (Paragraph 6.5.2.1.1)

Attachment 2-Deliverable Schedul

Attachment 3, Cybersecurity Regulations and Guidance (Paragraph 6.7.2.3)

Attachment 3-Cybersecurity Regu

Attachment 4, FRCS Responsibility Matrix (Paragraph 6.7.5.3)

Attachment 4-FRCS Responsibility Matrix.p

Attachment 5, Risk Assessment Timeframes (Paragraph 6.7.7)

Attachment 5-Risk Assessment Timefram