HT940624Q0047.pdf

SEE ADDENDUM

(No Collect Calls)

HT940624Q0047 10-Apr-2024

b. TELEPHONE NUMBER

726-203-0132

8. OFFER DUE DATE/LOCAL TIME

10:00 AM 16 Apr 2024

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

HT94069. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

MONIKA JARVIS

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

0 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED ORX

SMALL BUSINESS

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

DHA CONTRACTING OFFICE TIDEWATER HT9406

7700 ARLINGTON BLVD

FALLS CHURCH VA 22042

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE 16. ADMINISTERED BY

SEE SCHEDULE

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

FAX:

TEL: SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$34,000,000

NAICS:

811210

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF49

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

HT940624Q0047

Section SF 1449 - CONTINUATION SHEET

ADMINISTRATIVE INFORMATION

***NOTE: PROPOSALS ARE NOT BEING REQUESTED AS A RESULT OF THIS SOLICITATION***

PERFORMANCE WORK STATEMENT

Department of Defense Defense Health Agency

Government-owned Audiology and Hearing Testing Equipment

Preventive Maintenance and Corrective Maintenance Service

01 May 2024

Navy Medicine Readiness & Training Command (NMRTC) Jacksonville, FL

1.0 GENERAL INFORMATION

1.1 This is a non-personal services contract to provide: Maintenance on designated government owned Audiology and Hearing Testing equipment.

1.1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Government-owned Audiology and Hearing Testing Equipment Preventive Maintenance and Corrective Maintenance Service as defined in this Performance Work Statement (PWS).

1.1.2 Background: The Navy Medicine Readiness and Training Command (NMRTC) Jacksonville comprised of five (5) Navy Medicine Readiness and Training Units in Florida and Georgia, supports warfighters’ medical readiness to deploy and clinicians’ readiness to save lives. The facilities provide audiology and hearing testing for military members (active duty, reservists, family, and retirees).

1.1.3 Scope: The contractor shall provide preventive maintenance and corrective maintenance on designated Government-owned medical equipment. Services on the designated medical equipment for audiology and hearing testing. Technical Exhibit 1 references the full list of Government-owned medical equipment. The Contractor shall provide preventive maintenance to include regularly scheduled preventive maintenance and inspections every six (6) months as per manufactures recommendations. Corrective maintenance, as required, to include, repair, adjustment, calibration, software manipulation and upgrades or other action taken to return a piece of equipment to original manufacturers specifications following a failure, damage, or other incident that causes the product to no longer perform within the original specifications.

1.1.3.1 The contractor shall maintain the equipment within the original equipment manufacturer’s (OEM) specifications, in accordance with the newest United States, State, and Local law and regulations, DHA regulations, instructions and The Joint Commission (TJC) requirements. The Joint Commission’s requirements are specified in its Comprehensive Accreditation Manual for Hospitals (CAMH), readily found on https://www.jointcommission.org/. DHA regulations and instructions will be available upon request to maintain equipment within OEM specifications. The Contractor must maintain any networkable systems such that they meet DHA cyber security requirements.

1.1.3.2 The contractor shall accomplish and provide unlimited telephone support between the hours of 0730 and 1600, Eastern Standard Time, Monday through Friday, preventive maintenance and inspections, corrective maintenance tasks, and unlimited emergency responses by the Contractor’s Field Service Engineers for all medical devices listed in the PWS, to include Technical Exhibit 1. All maintenance provisions shall apply to hardware, firmware, and software, as appropriate, unless otherwise stated.

1.1.3.3 When product recalls, updates, or upgrades are necessary to maintain the contractual equipment inventory within the OEM’s specifications, the Contractor shall obtain and install same.

1.1.3.4 The aggregate amount of equipment covered under the contract shall fluctuate over time, as hardware and software eclipse useful life and as new equipment comes off warranty. However, the aggregate requirement and level of effort will remain relatively constant over the life of the contract. Any changes to the equipment list will be executed through an official contract modification.

1.1.3.5 Should the contractor chose to subcontract any services within this PWS, the subcontractor must also meet all requirements herein. If, at any point, the subcontractor(s) does not meet the requirements, the contractor shall be held accountable and/or requested to realign the method of completing those specific services via a different subcontractor.

1.1.6 Period of Performance (PoP): The PoP shall start 1 May 2024 through 30 April 2025 including four (4) twelve (12) month option periods.

1.2 Administrative specifications

1.2.1 Place of Performance: The work shall be performed at Naval Hospital Jacksonville, Navy Medicine Readiness and Training Command (NMRTC) Jacksonville, located at 2080 Child Street, Jacksonville, Florida, 32214, to include the five (5) Branch Health Clinics (BHC) located in Florida and Georgia. The BHC commands are included, as follows:

Key West, Naval Air Station (NAS), 1300 Douglas Circle, Key West, FL 33040;

Albany, Marine Corp Logistics Base (MCLB), 814 Radford Blvd Ste 20325, Albany, GA 31704;

Jacksonville, Naval Air Station (NAS), 964 Ajax St, Jacksonville, FL 32212;

Kings Bay, Naval Submarine Base (NSB), 881 Uss James Madison Rd, Kings Bay, GA 31547;

Mayport, Naval Station (NS), 2104 Massey Ave, Jacksonville Fl. 32228.

1.2.2 Recognized Federal holidays: The Contractor shall not perform work on the following Federal holidays.:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Day Christmas Day Independence Day

1.2.3 Hours of Operation: The contractor is responsible for conducting business from 0730 through 1600, Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

1.3 Contractor Identification

1.3.1 Contractor personnel performing services in a contractor capacity in a Government facility are required to possess and wear an identification badge that displays his or her name and the name of their company. Ensure all those with whom the person interacts in any face-to-face dealings while supporting the Government understands that the person is contractor support personnel.

2.0 SPECIFIC TASKS

2.1 The contractor shall provide regularly scheduled preventive and corrective maintenance on all equipment listed in the PWS, to include Technical Exhibit 1. The contractor shall complete manufacture required preventative maintenance semi-annually or annually, as identified in Technical Exhibit 1 and as recommended by manufacturer.

Maintenance shall include replacing manufacture recommended replacements parts, installation kits or any other items, as required to maintain the equipment within the original equipment manufacturer’s (OEM) specifications.

The contractor shall obtain and install product recalls, updates, or upgrades necessary to maintain the contractual equipment inventory within the OEM’s specifications.

2.1.1 Quarterly: N/A .

2.1.2 Scheduling Maintenance: Scheduling Maintenance: Preventive maintenance visits shall be scheduled at least one week in advance. If the routine scheduling for the equipment items is in excess of 1 week in advance, then the preventive and/or corrective maintenance visits must be coordinated at least that far in advance to prevent the rescheduling of patient care. The Government’s Point of Contract (POC) for preventive and/or corrective maintenance is Mr. Steven Rath, steven.j.rath.civ@health.mil, (904) 542-9053.

2.1.3 Reporting: The contractor shall provide equipment maintenance services to include all periodic planned maintenance and unscheduled repairs, in accordance with OEM specifications and in compliance with ISO 9001 standards, to include repairs necessitated by operator error. Upon completion of each preventive maintenance visit and each corrective maintenance service, Field Service Engineers must submit a signed field service report (FSR), in English, to officially record all instances of contracted troubleshooting, work, and services conducted on equipment within three (3) working days to the COR and Biomedical Equipment Technician (BMET), Technician Liaison (TL), and Biomedical Department for data entry into DMLSS. The contractor will report to BMET to check in and out with every service provided.

The FSR shall include all information outlined below:

95% Service Event Documentation: Upon completion of each preventive maintenance visit and each corrective maintenance visit, Field Service Engineers must submit a signed Field Service Report (FSR) to BIOMED. The service report shall indicate all problems addressed, devices checked, parts replaced/repaired, parts ordered, and problem resolution or pending action. Each service report must at a minimum document the following data legibly, in English, and in complete detail:

1. Name of Contractor

2. Name of Contractor personnel performing service

3. Contractor personnel log/control number

4. Equipment identification factors to include: Manufacturer, make, model, serial number and Facility

Equipment Control Number (ECN)

5. Description of problem reported by user

6. Date & time of initial trouble call

7. Date & time, beginning and ending, of hours on-site for service call

8. Itemized description of service performed to include, but not be limited to: parts used, problem found, corrective action(s) taken or recommended, communications had with Medical Treatment Facility (MTF) personnel

9. Resolution and/or pending action(s)

10. Estimated total billing cost, if the MTF did not have an existing maintenance agreement:

a. Include the list price of services, labor, travel, and parts

b. Note - This pricing information is not to be confused with an invoice and no separate payments will be made for the services provided. This is a firm fixed price contract, meaning the contract will be reimbursed at an agreed upon monthly rate regardless of the amount of work performed each month.

11. Signatures:

a. Contractor performing service

b. BMET verifying service rendered

2.1.3.1 100% Monthly Reports: The Contractor shall submit monthly management reports on the maintenance and repair activity of all equipment under this contract to the COR via electronic e-mail. This report shall address total preventive and corrective maintenance work orders generated, numbers completed as a percentage, and numbers outstanding at the end of each month. Report of previous month activity should be submitted no later than the fifteenth (15th) day of the following month.

2.1.3.1.2 Test Equipment: The Contractor will ensure that all test equipment and/or calibration standards, which are to be used in the performance of this contract, are traceable and certified in accordance with National Institute of Standards and Technology (NIST). Any efforts conducted without equipment within the calibration intervals is not performance in accordance with this contract. Upon request by COR, the Contractor and/or service vendors shall provide a copy of the current calibration certification of all test equipment to be used, or which has been used, on MTF equipment. In the event the test equipment and/or calibration standards are calibrated/certified throughout the course of this contract, the latest calibration/certification documentation must be submitted to BIOMED.

2.1.3.1.3 Removal of Equipment From Site: No equipment shall be removed without the approval of the COR, duty BMET, and Command Equipment Manager. Security/property passes for equipment removal shall be obtained by the Contractor personnel via the Materials Management Department of the MTF. Any failure to obtain such passes which results in detainment or prosecution of service Contractor personnel are the sole responsibility of the service Contractor personnel.

2.1.3.1.4 Removal Report: The Contractor shall provide a detailed description of removed items in writing on the Contractor’s company letterhead. For associated items/accessories, Contractor shall provide a detailed written description and quantities of items to be removed. The description will include, as a minimum, manufacturer’s serial numbers and equipment control number (ECN) of all equipment / items removed. In the event that items/sub-assemblies/accessories are repaired via “Repair by Replacement”, a detailed description of replaced items is to be included upon return of repaired components.

2.2 Repair Response Time: Within one (1) hour of the notification, contract personnel shall respond by telephone.

If the equipment can not be restored to the operating condition via telephone, Contractor shall send a repair technician onsite within one (1) business day (Next Business Day) to repair the unit. The onsite response time is measured from the time the Contractor is originally called, not from the time the contractor returns the call.

2.2.1 Coverage: Maintenance includes regularly scheduled preventive maintenance and inspections, any needed unscheduled repairs to maintain the equipment operational per OEM specifications. Phone coverage.0730-1600

2.2.2 Loaner Equipment: Not required

2.2.3 Uptime: Uptime is defined as that time, during the clinical areas’ normal business hours, when the equipment is available for clinical use without restrictions to the quality of the results, and without safety hazards to the patient, staff, or visitors.

2.2.4 Documentation: Upon completion of each preventive maintenance visit and each corrective maintenance visit, field service personnel must submit a signed service report to the COR or his/her designee within three (3) working days. The service report shall indicate all problems addressed, devices checked, parts replaced/repaired, parts ordered, and problem resolution or pending action.

2.3 Replacement Parts: Manufacture recommended replacements parts, preventative maintenance kits, batteries, orings, seals, tubing or any other items needed to maintain the equipment within the original equipment manufacturer’s (OEM) specifications.

2.3.1 Repair Parts: As needed to maintain the equipment within the OEM’s specifications

2.3.2 Removal of Equipment From Site: No equipment shall be removed from the Naval Hospital Jacksonville Florida without the approval of the COR or Biomedical Repair. Security passes for equipment removal must be obtained by service personnel. Any failure to obtain such passes which results in detainment or prosecution of service vendor personnel are the sole responsibility of the service vendor personnel. No additional charge shall be allowed for work performed off-site, or any additional time required. The Contractor shall be responsible for damage to or loss of Naval Hospital Jacksonville Florida equipment while in Contractor or service vendor custody.

2.4. DEFINITIONS. As used throughout this work statement, the following terms shall have the meaning set forth below:

2.4.1 Calibration: This activity should be the procedures for the mechanical adjustments of the device to ensure consistent, standardized performance or output as per the original equipment manufacturer recommendations.

2.4.2 Contracting Officer (KO): A warranted representative of the federal Government who has the express authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The KO is the only person authorized to approve changes to any terms, conditions, or requirements of the contract.

2.4.3 Contracting Officer’s Representative (COR): A Government employee appointed by the KO and responsible for the inspection, evaluation, and acceptance of products and services provided in accordance with the terms and conditions of the contract.

2.4.4 Contractor Performance Assessment Reporting System (CPARS): Web enabled application that collects and manages the library of automated CPAR’s.

2.4.5 Corrective Maintenance: Repair, adjustment, calibration, software manipulation and upgrades or other action taken to return a piece of equipment to original manufacturers specifications following a failure, damage, or other incident that causes the product to no longer perform within the original specifications.

2.4.6 Defense Medical Logistics Standard Support (DMLSS): The automated procurement, maintenance, and supply system utilized to document various material management functions within the command, and throughout the Department of Defense.

2.4.7 Field Service Report (FSR): Documentation completed by vendor personnel to officially record all instances of contracted troubleshooting, work, and services conducted on equipment. Specifics on required reporting details can be seen in Section 3.9.2.

2.4.8 Inspections: The activity of doing functional testing and safety inspections of a medical device at regular intervals to ensure that the equipment is safe for use in accordance with manufacturer’s recommended procedures.

2.4.9 ISO 9001: The ISO 9000 series is a set of five individual, but related, international standards on quality management and assurance. These standards were developed to effectively document the quality system elements to be implemented in order to maintain an efficient quality system in a company. ISO 9001 is the most comprehensive standard covering design, manufacturing, installation, and servicing systems.

2.4.10 Medical Treatment Facility (MTF) or Patient Care Facility: All gross square footage for building with a primary function of delivering Government health care services. (i.e. hospital or clinic, including all activities providing outpatient and/or inpatient health services for authorized patient care)

2.4.11 Original Equipment Manufacturer (OEM): The company which has created a specific model of product/device.

2.4.12 Preventive Maintenance: Preventive maintenance is used to describe those periodic and “as required” services necessary to maintain equipment in an operating condition which minimizes corrective maintenance, including but not limited to calibration, adjustment, lubrication, updating software for security, safety or system functionality issues, as well as that testing required to maintain a safe environment of care which includes electrical safety testing, output testing, replacement of batteries and other shelf life components on a scheduled basis (which becomes corrective maintenance if the component fails due to lack of preventive maintenance).

2.4.13 Quality Assurance (QA): Actions, including inspections, performed by the Government to determine whether products and services conform to contract requirements.

2.4.14 Quality Assurance Evaluator (QAE): A Government employee responsible for performing quality assurance functions for a contracted service.

2.4.15 Quality Control (QC): Actions, including inspections and preparation of inspection records, performed by the Contractor to ensure that products and services conform to contract requirements.

2.4.16 Scheduled Parts Replacement (SPR): This is the activity of listing of parts that need replacing at certain intervals. This may be either hour-based or date-based, in accordance with manufacturer’s specifications.

2.4.17 Uptime: Uptime is defined as that time, during the clinical areas’ normal business hours, when the equipment is available for clinical use without restrictions to the quality of the results, and without safety hazards to the patient, staff, or visitors.

3.0 Qualifications/Considerations

3.1 Special Qualifications/Considerations: The contractor must be an OEM-certified service provider. Contractor must verify that an individual whom they plan to employ or continue to employ in the United States is authorized to accept employment in the United States. Individuals such as those who have been admitted as permanent residents, granted asylum or refugee status, or admitted in work-related nonimmigrant classifications may have employment authorization, as direct result of their immigration status. Contractor Service personnel shall have sufficient experience to demonstrate proficiency in maintenance of the product.

3.1.1 Field Service Engineers (Engineers) shall be authorized by the OEM-certified service vendor to perform the required maintenance services. The Contractor shall ensure that all field engineers possess current OEM-certification level training on all devices encompassed in the equipment list. Field Service Engineers shall have sufficient experience to demonstrate proficiency in maintenance of the Government-owned product(s).

3.1.1.1 Experience of at least three (3) years working on a class of equipment, or over one (1) year on the specific make and model is sufficient to indicate experience. Substantially more time may be required based upon the technology involved. Occasional experience with a limited set of equipment does not meet the requirements of this contract.

3.1.1.2 Service vendors shall provide, to the COR, written assurance of the competency of their personnel as well as a list of credentials of approved Field Service Engineers. The KO and/or COR may authenticate the training requirements and request training certificates or credentials from the service vendors at any time.

3.1.1.3 Government Right of Refusal: NH JAX reserves the right to reject any of the service vendor’s personnel and refuse them permission to enter the premises or work on NH JAX equipment. This right may be exercised at any time. The reasons for rejections may include: lack of training and experience, but may also include, but not be limited to: behavior, attire, security concerns, and immigration status.

3.1.1.4 Field engineers shall provide all parts, labor, materials, travel, personnel, supervision, and freight shipping necessary to complete repairs and preventive maintenance on all equipment listed within this contract.

3.1.1.5 Field engineers shall provide services in accordance with the performance requirements specified in this performance work statement.

3.1.2 Technician Documentation: The Contractor shall obtain, have on file, and make available to its Field Service Engineers all operational and technical documentation, which is required to meet the performance requirements of this contract. This documentation shall include any software needed or beneficial in speeding the diagnosis, repair, or calibration of the equipment, equivalent to that used by the OEM to perform the same work. The Contractor shall ensure that all Field Service Engineers possess the ability to perform corrective software updates/upgrades and OEM or FDA recall notices, and are in possession of legally licensed diagnostic software necessary for rapid, efficient, and effective maintenance. NOTE: Software and/or hardware must be an approved product by the Defense Health Agency (DHA), and authorized to be used on the DHA Network. The contractor shall be an Original Equipment Manufacturer (OEM) authorized dealer, authorized distributor, or authorized reseller for the proposed equipment/system such that OEM warranty and service are provided and maintained by the OEM.

All software licensing, warranty, and service associated with the equipment/system shall be in accordance with the OEM terms and conditions.

3.1.3 Tools: The Contractor will provide suitable, OEM-recommended repair equipment or tools required for the satisfactory execution of all repairs made on Government-owned equipment.

3.1.4 In order to travel freely onto and off of the military installation at NH JAX and BHCs, Field Service Engineers may have to undergo background checks, the Rapid Gate process, the Defense Biometric Identification System (DBIDS) process, or a similar process.

3.1.5 The Contractor Point of Contact (POC): The Contractor shall provide, in writing, the name and telephone number of a primary and alternate, English-speaking, individual to act as their representative for the scheduling and coordination of service calls.

3.2 Preventive Maintenance: Contractor shall insure that 100% of all periodic maintenance is performed within thirty (30) days of due date. Preventive maintenance visits shall include complete inspection and testing of the equipment in accordance with DMLSS maintenance procedures and/or manufacturer’s recommended guidelines.

3.2.1 Equipment in Use: If, for reasons beyond the Contractor’s control, equipment is not made available for maintenance for the entire thirty (30) days before the maintenance due date, the Contractor shall immediately notify the COR.

3.2.2 Equipment Unable to Locate (UTL): If the Contractor is unable to locate an item within the maintenance window specified, the Contractor shall immediately notify the COR. Contractor shall arrange the performance via coordination with the Contracting Officer’s Representative (COR) or Technical Liaison (TL) during circumstances of unexpected delays (i.e. non-availability of the patient care areas due to room occupancy, etc.), at no additional cost to the Government. The COR may determine that the property has been disposed of or is otherwise inactive or unavailable for use and adjust Technical Exhibit 1, accordingly.

3.2.3 Preventive Maintenance Scheduling: The Contractor shall schedule service vendor preventive maintenance visits as specified for each equipment item. For all equipment listed in Technical Exhibit 1, the frequency of preventive maintenance will be determined by the DMLSS property database, dependent on device codes, and the OEM PM (preventive maintenance). The Contractor will coordinate with BIOMED and/or the TL to ensure the preventive maintenance completion month(s) are aligned with the due date(s) for each device set forth in DMLSS.

The schedule is to be documented at the beginning of the contract period with a copy provided to the Contractor, COR, TL, and BIOMED.

3.2.3.1 Preventive maintenance visits shall be scheduled with the NH JAX Biomedical Engineering Department (BIOMED) at least one month in advance. If the routine procedural scheduling for clinical use of equipment items is in excess of 1 month in advance, then the preventive maintenance visits must be coordinated at least that far in advance, so as to not require rescheduling patients. Recommended annual preventive maintenance frequencies for each device, based upon device code and/or ECRI classification, are listed in Technical Exhibit 1.

3.2.4 100% Preventive Maintenance: Under the circumstances of 3.2.1 or 3.2.2, the COR and Contractor shall arrange a means of complying with the requirements for preventive maintenance at no additional cost to the Government. Equipment determined missing, lost, or stolen shall be removed from Technical Exhibit 1 via official contract modification. Upon completion of PMs, the contractor shall affix a PM completion sticker to the serviced device. This PM sticker shall include the name of Field Engineer completing the PM, Field Engineer ID number (if applicable), PM completion date, and due date of next PM. This sticker shall withstand normal wear and tear and application of hospital-grade cleaning products.

3.3 Corrective Maintenance: The Contractor shall provide for any corrective maintenance services necessary to maintain equipment within the original manufacturer’s specifications, and in accordance with any applicable FDA and/or Joint Commission requirements. Corrective maintenance shall include repairs for all listed equipment to include problems resulting from, but not limited to, unintentional damage, operator error, normal wear and tear, component part failures, environmental issues (e.g., water damage), etc.

3.3.1 The Contractor will not accept any trouble calls other than through BIOMED. Contractor trouble call intake from BIOMED shall include a work order number, indicating that the equipment failure and service needed is properly recorded and included in the equipment’s maintenance history.

3.3.2 Modifications: The Contractor shall maintain equipment within the original manufacturer’s specifications, and shall make no modifications to the original design.

3.3.3 Repair by Exchange: All “repair by exchange” shall be approved in advance by the COR and/or TL.

Replacement(s) shall be sent to NH JAX within 24 hours of malfunction/damage disposition. Replacement(s) must be the exact same part/model number, generation, and quality of equipment as the previous system prior to its damage.

3.3.4 Response Time: Within one (1) hour of notification by the NH JAX BIOMED, Contractor technical personnel shall respond by telephone. If the equipment cannot be restored to the operating condition via telephone technical support, the contractor personnel shall arrive onsite within eight (8) hours to complete the requested service or repair. The onsite response time is measured from the time the Contractor is originally called, not from the time the contractor returns the call. On-site responses will only be rendered under this contract during the 0730-1600 EST support hours.

3.3.5 Telephone Support: Telephone consultation shall provide instruction in determining operator error, determine the most likely cause of the problem, determine if resolution of the problem requires the dispatch of a FSE, and identify replacement parts likely to be required in order to return the equipment to 100% operational condition, as specified by the OEM.

3.3.6 Software Maintenance is within the scope of the contract, including updates and patches as needed, at no additional cost to the Government. The contractor shall provide software revisions and updates, via field service changes, as required by the FDA or manufacturer announced safety-hazard recalls. Updates shall be performed as soon as possible after release, no later than the first scheduled Preventive Maintenance Inspection following release.

Any updates that have been identified as critical, or required for the proper operation of equipment, shall be installed within thirty (30) calendar days of release.

3.4 Overtime: Not applicable

3.5 Recalls and Updates: For all equipment covered under this contract, the contractor shall resolve all FDA recalls, manufacturer recalls, and other mandatory updates within thirty (30) calendar days of the OEM’s public notification. The contractor shall provide documentation of such installation and mandatory updates.

3.6 Parts: The contractor shall provide coverage for all repair and replacement parts necessary to maintain the equipment, listed in Technical Exhibit 1, within the parameters of the original manufacturer’s specifications. The contractor shall supply new, non-refurbished OEM parts, lubricants, and lubricant wear points for all repairs.

contractor installed replacement parts shall become the property of the Government. The contractor shall extend to the Government all commercial warranties on replacement parts, consistent with standard industry practices.

Replaced items shall be properly disposed of at no additional cost to the Government (contractor shall pay all “environmental fees”, where required). Replacement parts shall be furnished within one (1) business day of initial request or next day by 10:30 AM (local time), whichever is quicker. Freight, postage, and storage charges associated with shipment and receipt of replacement parts, and the return of parts, shall be the responsibility of the Contractor.

3.7 BMET Training: The contractor shall provide one initial training session for the all MTF BIOMED personnel on the procedures and processes of the contractor’s maintenance program, immediately upon contract award. This training will provide the BMETs with insight into the OEM specified procedures for preventive maintenance and frequently observed issues that require corrective maintenance. When requested by the COR, the contractor shall provide additional training sessions during the contract period, as required.

3.8 100 % Completion During Hours of Work: Work required in the performance of this contract shall be performed Monday through Friday, 0730 – 1600 (Eastern Standard Time), excluding United States Federal Government holidays. The contractor shall also provide a telephone consulting service, from 0730 – 1600 during normal business days. This telephone consulting service shall be provided to avoid undue delays in contract service coverage during after-hours and weekend/holiday periods, as applicable. Under no circumstances shall the contractor assume an inquiry, via telephone or any other means, is authorization to provide services not specifically covered by the terms of the contract.

3.9 Service Events: Upon arrival on-site, prior to performing any work, Field Service Engineers shall physically sign in with BIOMED during normal working hours. On holidays, the duty BMET shall be contacted. The COR, TL, and/or any BIOMED Personnel may accompany the field service person as an observer during any work performed on-site.

3.9.1 Lock Out/Tag Out: The contractor shall personally notify BIOMED, via FSR, of problems that result in the equipment being left disabled upon their departure. If equipment is left disabled, a method of physical use prevention of the disabled equipment (i.e., Lockout, removal to BIOMED) shall be implemented in compliance with Occupational Safety and Health Administration (OSHA) and DHA regulations, specifically Title 1910.147 of the Code of Federal Regulations, to prevent any patient, staff, or visitor hazards. Where lockout procedures are not possible, tag-out procedures shall be followed in accordance with the above regulations. Additionally, a label shall be adhered to the disabled equipment specifying the equipment is not serviceable. Reference (i) is available at:

http://www.osha.gov/laws-regs/regulations/standardnumber/1910/1910.147

3.9.2 Off-site Repairs: No additional charge shall be allowed for work performed off-site, or any additional time required. All charges resulting from a Contractor determined requirement to transport Government-owned property, covered by this contract, to and from an alternate repair location shall be the responsibility of the Contractor. The Contractor shall provide insurance coverage for damage to or loss of equipment while in Contractor or service Contractor’s custody. The Contractor will provide alternate, interim loaned unit(s) for any equipment requiring repairs outside of the Materials Management Department, BIOMED, NH JAX.

3.9.3 Hard Disk and Solid State Drives (HDD & SSD): In regards to patient information confidentiality and privacy, all Contractors and/or service Contractors shall not remove equipment containing patient information from the NH JAX. HDD nor SSD shall ever be removed from the MTF, by the Contractor under this maintenance agreement. Removal of protected health information (PHI) and personally identifiable information (PII) from the equipment prior to removal from site must be properly coordinated with the COR and Command Equipment Manager.

3.9.4 Return of Government-owned Property: Upon completion of any and all regularly scheduled preventive or unscheduled corrective maintenance, the Contractor shall return all equipment owned by the United States Government.

3.10 Uptime: Equipment shall be returned to operational condition within 48 hours after telephone notification from

BIOMED.

3.10.1 Uptime Rate: The Contractor shall maintain an overall uptime rate of 95% or better for all equipment listed in Technical Exhibit 1. Uptime is equal to equipment availability minus down time. Uptime and down time are values used to calculate the mean time between failures (MBTF).

3.10.2 Uptime Calculation: Uptime is calculated on a rolling 6 month basis. Until the Contractor has at least 6 months of performance experience at NH JAX, the uptime shall be calculated cumulatively for the entire duration of the contract. The downtime indicator in DMLSS or manual calculations may be used to compute these metrics.

Variables Definitions:

U= Possible Equipment Uptime (100%) H= Hours of Coverage per day H1= Begin Coverage Time during each day H2= End Coverage Time during each day A= # of covered days of the week W = Weeks of Coverage in a Year C= Uptime Commitment (per Section 3.13.1.)

Known (for this contract, per Section 1.1.3.5. & 3.13.1.):

H1= 0730 hours H2= 1600 hours A= 5 days per week W= 52 weeks per year C = 95%

Calculations:

H = 𝐻2 – 𝐻1 = 1600 – 0730 = 8.7 Hours of Coverage per day 100 100

𝑈 = 𝐻 ∗ 𝐴 ∗ 𝑊 = 8.7 ∗ 5 ∗ 52 = 2,262 𝐻𝑜𝑢𝑟𝑠 𝑜𝑓 𝑃𝑜𝑠𝑠𝑖𝑏𝑙𝑒 𝐸𝑞𝑢𝑖𝑝𝑚𝑒𝑛𝑡 𝑈𝑝𝑡𝑖𝑚𝑒

D = Hours of Calculated Downtime (Unknown) T = Total Actual Uptime Percentage (Unknown) Δ = % difference from Uptime Commitment (Unknown)

T = U – D = 2262 – D U 2262

Δ = (𝐶 − 𝑇) ∗ 100 = (.95 − 𝑇) ∗ 100

*Note* - Downtime hours shall fall within the Contractor’s hours of coverage listed in Section 1.1.3.5. Downtime hours outside of the coverage timeframe listed in Section 1.1.3.5. shall not be calculated as a metric of vendor performance. Downtime ends once the system is available for full clinical use.

3.14 End of Service Life: For all equipment, hardware, software, and accessories, covered under the terms and conditions of this contract, the vendor shall notify the COR, NH JAX, and Contracting Officer prior to this equipment’s commercial end of service life (EOSL). This notice shall be delivered in a timely manner, in writing on the Vendor’s letterhead, via email to at least the following address: usn.jacksonville.navhospjaxfl.list.biomedical-repair@health.mil

3.14.1 This specific contract deliverable shall supplement, but not supersede, any existing, external ‘End of Service Life Notification’ requirements, as set forth by other Government agencies, such as the Food & Drug Administration (FDA) or the Joint Commission.

3.14.2 Delivery of this letter shall not immediately remove the vendor’s liability of covering the equipment under the terms and conditions of this contract. Its delivery shall simply be a means to start a dialogue with the COR and DHA about the parameters associated with the commercial EOSL for the specific make/model of medical equipment.

4.0 Points of Contact

4.1 Contracting Officer’s Representative (COR): The following individual is designated as the COR for this Contract:

Name of Primary COR: Steve Rath Primary COR Email Address: steven.j.rath.civ@health.mil Primary COR Telephone Number: 904-542-9053

Contracting Officer: The following individual is the KO for this TO:

Name of KO: Jessica Horst Email Address: jessica.l.horst5.civ@health.mil

Contract Specialist:

Name of CS: Monika Jarvis Email Address: monika.a.jarvis.civ@health.mil

BIOMED Repair Box usn.jacksonville.navhospjaxfl.list.biomedical-repair@health.mil

TECHNICAL EXHIBIT 1 - EQUIPMENT

NH JACKSONVILLE ENT/AUDIOLOGY LISTING

ECN MFR SN MODEL NOMENCLATURE MANUFACTURER

EQUP.

LOCATION

ANNUAL

CALIBRATI

ON DUE

113782

GS0076

GSI TYMPSTAR

PRO

ANALYZER, PHYSIOLOGIC, MIDDLE EAR,

IMPEDANCE TYMPANOMETRY GRASON-STADLER INC ENT NOV

111058

GS0064

309 AUDIOSTAR PRO AUDIOMETER GRASON-STADLER INC ENT NOV

113783

GS0076

GSI TYMPSTAR

PRO

ANALYZER, PHYSIOLOGIC, MIDDLE EAR,

IMPEDANCE TYMPANOMETRY GRASON-STADLER INC ENT NOV

111059

GS0063

124 AUDIOSTAR PRO AUDIOMETER GRASON-STADLER INC ENT NOV

113887

SN0969

047 TITAN AUDITORY FUNCTION SCREENING DEVICE INTERACOUSTICS A/S ENT NOV

110753

SN0938

619 TITAN IMP 440 AUDITORY FUNCTION SCREENING DEVICE INTERACOUSTICS A/S ENT NOV

110752

SN0938

920 TITAN IMP 440 AUDITORY FUNCTION SCREENING DEVICE INTERACOUSTICS A/S ENT NOV

NBHC KINGS BAY, GEORGIA AUDIOLOGY LISTING

EQUP.

LOCATION

ANNUAL

CALIBRATI

ON DUE

114068 GS0069417

AUTO TYMP

TM 286 AUDITORY FUNCTION SCREENING DEVICE WELCH ALLYN INC

KINGS

BAY MAY

100854 12686F 29400 AUDITORY FUNCTION SCREENING DEVICE WELCH ALLYN INC

KINGS

BAY MAY

100855 AS097487 TM 262

ANALYZER, PHYSIOLOGIC, MIDDLE EAR,

IMPEDANCE TYMPANOMETRY WELCH ALLYN INC

KINGS

BAY MAY

114065 GS0072204

AUDIOSTAR

PRO AUDIOMETER GRASON-STADLER

KINGS

BAY MAY

114313 GI1005231 GSI CORTI

AUDITORY FUNCTION SCREENING DEVICE,

NEWBORN

MAICO DIAGNOSTICS

US

KINGS

BAY MAY

NBHC JACKSONVILLE, FL AUDIOLOGY LISTING

EQUP.

LOCATION

ANNUAL

CALIBRATI

ON DUE

110922 AA041144 GSI 61 AUDIOMETER GRASON-STADLER INC NAS JAX NOV

113784 GS0075711

GSI

TYMPSTAR

PRO

ANALYZER, PHYSIOLOGIC, MIDDLE EAR,

IMPEDANCE TYMPANOMETRY GRASON-STADLER INC NAS JAX NOV

107425 GS0051466

AUDIOSTAR

PRO AUDIOMETER GRASON-STADLER INC NAS JAX NOV

103039 856106 ECLIPSE EP25

RECORDER, GRAPHIC, EVOKED POTENTIAL,

AUDITORY INTERACOUSTICS A/S NAS JAX NOV

095374 111888 MIDIMATE 602 AUDIOMETER MADSEN ELECTRONICS NAS JAX NOV

108393 1417059

ERO SCAN

PRO

ANALYZER, PHYSIOLOGIC, MIDDLE EAR,

ACOUSTIC REFLECTOMETRY MAICO DIAGNOSTICS NAS JAX NOV

105894 23926 MA42 AUDIOMETER MAICO DIAGNOSTICS NAS JAX NOV

105864 201300392 MICROTYMP 3 ANALYZER, PHYSIOLOGIC, MIDDLE EAR

WELCH ALLYN INC A

SUBSIDIARY OF

HILLROM NAS JAX NOV

105865 201300400 MICROTYMP 3 ANALYZER, PHYSIOLOGIC, MIDDLE EAR

WELCH ALLYN INC A

SUBSIDIARY OF

HILLROM NAS JAX NOV

113786 GS0076420

GSI

TYMPSTAR

PRO

ANALYZER, PHYSIOLOGIC, MIDDLE EAR,

IMPEDANCE TYMPANOMETRY GRASON-STADLER INC NAS JAX NOV

113815 MA9045974 MA42 AUDIOMETER MAICO DIAGNOSTICS NAS JAX NOV

114137 MA9046654 MA25 AUDIOMETER MAICO DIAGNOSTICS NAS JAX NOV

114138 MA9046648 MA25 AUDIOMETER MAICO DIAGNOSTICS NAS JAX NOV

114139 MA9046651 MA25 AUDIOMETER MAICO DIAGNOSTICS NAS JAX NOV

114140 MA9046645 MA25 AUDIOMETER MAICO DIAGNOSTICS NAS JAX NOV

118624 GS0094426

AUTO TYMP

GSI 39 ANALYZER, PHYSIOLOGIC, MIDDLE EAR GRASON-STADLER INC NAS JAX NOV

118625 GS0093525

AUTO TYMP

GSI 39 ANALYZER, PHYSIOLOGIC, MIDDLE EAR GRASON-STADLER INC NAS JAX NOV

NH JACKSONVILLE MIU AUDIOLOGY LISTING

EQUP.

LOCATION

ANNUAL

CALIBRA

TION DUE

110971 MA9019931 MB11

AUDITORY FUNCTION SCREENING DEVICE,

NEWBORN MAICO DIAGNOSTICS MIU NOV

117953 MA9061450 MB11

AUDITORY FUNCTION SCREENING DEVICE,

NEWBORN MAICO DIAGNOSTICS MIU NOV

NBHC MAYPORT, FL AUDIOLOGY LISTING

EQUP.

LOCATION

ANNUAL

CALIBRATI

ON DUE

113806 GS0076551

AUDIOSTAR

PRO Audiometer GRASON-STADLER INC

MAYPORT

MAY

113785 GS0076681

GSI

TYMPSTAR

PRO

ANALYZER, PHYSIOLOGIC, MIDDLE EAR,

IMPEDANCE TYMPANOMETRY GRASON-STADLER INC

MAYPORT

MAY

095444 AA041142 GSI 61 AUDIOMETER GRASON-STADLER INC MAYPORT MAY

110984 GS0064986 GSI 39

ANALYZER, PHYSIOLOGIC, MIDDLE EAR,

IMPEDANCE TYMPANOMETRY GRASON-STADLER INC MAYPORT MAY

114312 G11005230 GSI CORTI

AUDITORY FUNCTION SCREENING DEVICE,

NEWBORN

MAICO DIAGNOSTICS

US MAYPORT MAY

NBHC KEYWEST, FL AUDIOLOGY LISTING

EQUP.

LOCATION

ANNUAL

CALIBRATI

ON DUE

118621 GS0092244

AUTO TYMP

GSI 39 ANALYZER, PHYSIOLOGIC, MIDDLE EAR GRASON-STADLER INC

KEY WEST

MAY

19582 AL062243

GSI

TYMPSTAR

ANALYZER, PHYSIOLOGIC, MIDDLE EAR,

IMPEDANCE TYMPANOMETRY GRASON-STADLER INC

KEY WEST

MAY

18868 AA062653

GSI 61 CLIN

AUDI AUDIOMETER GRASON-STADLER INC KEY WEST MAY

106739 G15001170

OAE HEARING

SCRN AUDITORY FUNCTION SCREENING DEVICE

WELCH ALLYN INC A

SUBSIDIARY OF

HILLROM KEY WEST MAY

NBHC ALBANY, GA AUDIOLOGY LISTING

EQUP.

LOCATION

ANNUAL

CALIBRATI

ON DUE

119094 GS0088614

AUTO TYMP

TM286 ANALYZER, PHYSIOLOGIC, MIDDLE EAR

WELCH ALLYN INC A

SUBSIDIARY OF

HILLROM

ALBANY

NOV

119095 GS0088606

AUTO TYMP

TM286 ANALYZER, PHYSIOLOGIC, MIDDLE EAR

WELCH ALLYN INC A

SUBSIDIARY OF

HILLROM

ALBANY

NOV

119163 GS0095722

AUTO TYMP

AM282 AUDIOMETER GRASON-STADLER INC ALBANY NOV

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 1 Each

AUDIOMETRIC REPAIR AND SERVICE

FFP

ANNUAL AUDIOMETRIC REPAIR AND SERVICE IAW PWS & EQUIPMENT

LIST IN TECHNICAL EXHIBIT 1.

NH JACKSONVILLE ENT

BASE YEAR: (5/1/2024 - 4/30/2025)

FOB: Destination J065

NET AMT

0002 1 Each

AUDIOMETRIC REPAIR AND SERVICE

FFP

ANNUAL AUDIOMETRIC REPAIR AND SERVICE IAW PWS & EQUIPMENT

LIST IN TECHNICAL EXHIBIT 1.

NBHC KINGS BAY

BASE YEAR: (5/1/2024 - 4/30/2025)

0003 1 Each

AUDIOMETRIC REPAIR AND SERVICE

FFP

ANNUAL AUDIOMETRIC REPAIR AND SERVICE IAW PWS & EQUIPMENT

LIST IN TECHNICAL EXHIBIT 1.

NBHC JACKSONVILLE

BASE YEAR: (5/1/2024 - 4/30/2025)

0004 1 Each

AUDIOMETRIC REPAIR AND SERVICE

FFP

ANNUAL AUDIOMETRIC REPAIR AND SERVICE IAW PWS & EQUIPMENT

LIST IN TECHNICAL EXHIBIT 1.

NBHC JACKSONVILLE MIU

BASE YEAR: (5/1/2024 - 4/30/2025)

0005 1 Each

AUDIOMETRIC REPAIR AND SERVICE

FFP

ANNUAL AUDIOMETRIC REPAIR AND SERVICE IAW PWS & EQUIPMENT

LIST IN TECHNICAL EXHIBIT 1.

NBHC MAYPORT

BASE YEAR: (5/1/2024 - 4/30/2025)

0006 1 Each

AUDIOMETRIC REPAIR AND SERVICE

FFP

ANNUAL AUDIOMETRIC REPAIR AND SERVICE IAW PWS & EQUIPMENT

LIST IN TECHNICAL EXHIBIT 1.

NBHC KEY WEST

BASE YEAR: (5/1/2024 - 4/30/2025)

0007 1 Each

AUDIOMETRIC REPAIR AND SERVICE

FFP

ANNUAL AUDIOMETRIC REPAIR AND SERVICE IAW PWS & EQUIPMENT

LIST IN TECHNICAL EXHIBIT 1.

NBHC ALBANY

BASE YEAR: (5/1/2024 - 4/30/2025)

1001 1 Each

OPTION AUDIOMETRIC REPAIR AND SERVICE

FFP

ANNUAL AUDIOMETRIC REPAIR AND SERVICE IAW PWS & EQUIPMENT

LIST IN TECHNICAL EXHIBIT 1.

NH JACKSONVILLE ENT

OPTION YEAR 1: (5/1/2025 - 4/30/2026)

1002 1 Each

OPTION AUDIOMETRIC REPAIR AND SERVICE

FFP

ANNUAL AUDIOMETRIC REPAIR AND SERVICE IAW PWS & EQUIPMENT

LIST IN TECHNICAL EXHIBIT 1.

NBHC KINGS BAY

BASE YEAR: (5/1/2025 - 4/30/2026)

1003 1 Each

OPTION AUDIOMETRIC REPAIR AND SERVICE

FFP

ANNUAL AUDIOMETRIC REPAIR AND SERVICE IAW PWS & EQUIPMENT

LIST IN TECHNICAL EXHIBIT 1.

NBHC JACKSONVILLE

BASE YEAR: (5/1/2025 - 4/30/2026)

1004 1 Each

OPTION AUDIOMETRIC REPAIR AND SERVICE

FFP

ANNUAL AUDIOMETRIC REPAIR AND SERVICE IAW PWS & EQUIPMENT

LIST IN TECHNICAL EXHIBIT 1.

NBHC JACKSONVILLE MIU

BASE YEAR: (5/1/2025 - 4/30/2026)

1005 1 Each

OPTION AUDIOMETRIC REPAIR AND SERVICE

FFP

ANNUAL AUDIOMETRIC REPAIR AND SERVICE IAW PWS & EQUIPMENT

LIST IN TECHNICAL EXHIBIT 1.

NBHC MAYPORT

BASE YEAR: (5/1/2025 - 4/30/2026)

1006 1 Each

OPTION AUDIOMETRIC REPAIR AND SERVICE

FFP

ANNUAL AUDIOMETRIC REPAIR AND SERVICE IAW PWS & EQUIPMENT

LIST IN TECHNICAL EXHIBIT 1.

NBHC KEY WEST

BASE YEAR: (5/1/2025 - 4/30/2026)

1007 1 Each

OPTION AUDIOMETRIC REPAIR AND SERVICE

FFP

ANNUAL AUDIOMETRIC REPAIR AND SERVICE IAW PWS & EQUIPMENT

LIST IN TECHNICAL EXHIBIT 1.

NBHC ALBANY

BASE YEAR: (5/1/2025 - 4/30/2026)

2001 1 Each

OPTION AUDIOMETRIC REPAIR AND SERVICE

FFP

ANNUAL AUDIOMETRIC REPAIR AND SERVICE IAW PWS & EQUIPMENT

LIST IN TECHNICAL EXHIBIT 1.

NH JACKSONVILLE ENT

OPTION YEAR 2: (5/1/2026 - 4/30/2027)

2002 1 Each

OPTION AUDIOMETRIC REPAIR AND SERVICE

FFP

ANNUAL AUDIOMETRIC REPAIR AND SERVICE IAW PWS & EQUIPMENT

LIST IN TECHNICAL EXHIBIT 1.

NBHC KINGS BAY

BASE YEAR: (5/1/2026 - 4/30/2027)

2003 1 Each

OPTION AUDIOMETRIC REPAIR AND SERVICE

FFP

ANNUAL AUDIOMETRIC REPAIR AND SERVICE IAW PWS & EQUIPMENT

LIST IN TECHNICAL EXHIBIT 1.

NBHC JACKSONVILLE

BASE YEAR: (5/1/2026 - 4/30/2027)

2004 1 Each

OPTION AUDIOMETRIC REPAIR AND SERVICE

FFP

ANNUAL AUDIOMETRIC REPAIR AND SERVICE IAW PWS & EQUIPMENT

LIST IN TECHNICAL EXHIBIT 1.

NBHC JACKSONVILLE MIU

BASE YEAR: (5/1/2026 - 4/30/2027)

2005 1…