NoA Questions and Answers_Customer Care 7NOV25 1.xlsx
XLSX spreadsheet 20 KB Posted
- Solicitation number
- HT0038-25-S-C002
- Issued by
-
Defense Health Agency
About this file
This file is a Questions and Answers (Q&A) log for a Commercial Solution Opening (CSO) by the Defense Health Agency (DHA) for Customer Care Prototyping. The Q&A document addresses eight questions submitted by industry vendors between November 4-7, 2025, regarding the HT0038-25-S-C002 solicitation. Key details include that Season 1 of the opportunity will be released in Q1 FY26, with submission instructions to be provided in the Season Notice. The government indicated that submissions must adequately address Advancement, Learning, Adjusting, and Solutions to be considered for award. As of November 7, 2025, the government noted a lapse in FY26 appropriations, with funding required prior to prototype agreement awards. The CSO is structured around "seasons" which represent postings for specific Areas of Interest (AOIs), and the government may accept submissions outside of published deadlines per Section 7 of the CSO.
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Other files
| File | Type | Posted |
|---|---|---|
| HT0038-25-S-C002 - Notice of Availability - Customer Care_ 04NOV25.docx | DOCX document |
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Q&A
Q&A LOG
Customer Care Prototyping - Commercial Solution Opening (Notice of Availability)
HT0038-25-S-C002
Date: 07 November 2025
| QUESTION # | DATE RECEIVED | Reference | PROSPECTIVE VENDOR'S QUESTION | DATE OF REPLY | GOVERNMENT'S RESPONSE |
| 1 | 4-Nov-25 | General | Has the first Season Notice been released, and if so, where can it be accessed? If not, when do you anticipate the releases and the areas? | 7-Nov-25 | Season 1 is forthcoming in Q1 FY26. Please continuously monitor the SAM posting for updates. |
| 2 | 5-Nov-25 | General | What submission format is expected (e.g., concept paper, structured proposal, or other defined package)? Will this be identified in the Season Notice. | 7-Nov-25 | Submission instructions will be provided as part of the Season Notice. |
| 3 | 5-Nov-25 | General | Are there specific page limits, content sections, or evaluation templates required? | 7-Nov-25 | Submission instructions will be provided as part of the Season Notice. As noted in Section 14, unless the Season Notice states otherwise, submissions that fail to adequately address Advancement, Learning, Adjusting, and Solutions are unlikely to be considered to have sufficient merit to proceed to award. |
| 4 | 5-Nov-25 | General | Will DHA conduct or allow technical interchange meetings (TIMs) prior to formal submission? | 7-Nov-25 | Submission instructions will be provided as part of the Season Notice. |
| 5 | 5-Nov-25 | General | Is there an anticipated timeline or cadence for upcoming Seasons under this CSO? | 7-Nov-25 | Season 1 is forthcoming in Q1 FY26. Please continuously monitor the SAM posting for updates. |
| 6 | 6-Nov-25 | General | Please clarify the meaning of “seasons” and how that works? | 7-Nov-25 | A Season is the posting for a specific Area of Interest(s) (AOI). In accordance with Section 14 of the CSO, when the Goverment issues a Season Notice the notice will specify the rules for submission, how the sumissions will be evaluated, and what constitutes merit for award decisions, as well as a specific AOI(s) (see Section 11). |
| 7 | 6-Nov-25 | General | Please clarify if the subject CSO has funding available? | 7-Nov-25 | Effective 1-OCT-2025 to date of this reply, the Goverment has a laspe in FY26 appropriations; however, funding is required prior to award of a prototype agreement under this CSO. |
| 8 | 7-Nov-25 | General | Could you please confirm the government is not accepting responses under this NoA and that industry should wait until the first Season Notice is released before submitting materials? | 7-Nov-25 | Season 1 is forthcoming in Q1 FY26; however, in accordance with Section 7, the Government may accept submissions to any AOI listed in this CSO other than in accordance with published deadlines. See Section 7 of the CSO for full details. |
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