HT001425R0015-0002.pdf

PDF 147 KB Posted

Attached to
Switchboard Operator Services & Call Center Federal contract opportunity
Solicitation number
HT001425R0015
Issued by
Defense Health Agency

About this file

This document is a Standard Form 30 (SF-30) Amendment of Solicitation for the HT001425R0015 contract opportunity issued by the Defense Health Agency. The amendment, effective March 8, 2025, updates the Performance Work Statement and Contract Line Item Number (CLIN) descriptions for Switchboard/Call Center Support Services at Walter Reed National Military Medical Center (WRNMMC).

The key changes include modifying CLIN 0001 - 4001's description from "Hospital Telephone Switchboard Services" to "Switchboard/Call Center Support Services" and expanding the service scope. The updated description now requires 24/7 switchboard operator services per Section 5.1 of the Performance Work Statement, with additional call center and appointment support services to be provided Monday through Friday from 9:00am to 6:00pm EST, as outlined in Section 5.2 of the PWS. The amendment was delayed due to SAM system maintenance and provides answers to previously submitted solicitation questions.

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Other files for this federal contract opportunity

Other files attached to Switchboard Operator Services & Call Center, newest first.
File Type Posted
Questions to Solicitation HT001425R0015 Final.docx DOCX document
DHA_PWS_Hospital Telephone Switchboard Operator 3_7_25.docx DOCX document
HT001425R0015-P00001.pdf PDF
Attachment 1 - Addenda to FAR Clauses 52.212-1 and 52-212-2.docx DOCX document
Attachment 2 - DHA_PWS_Hospital Telephone Switchboard Operator.pdf PDF
Attachment 3 - PPS Template.pdf PDF
HT001425R0015 Solicitation.pdf PDF

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Text version

0012249114

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as p rovid ed herein, all terms and cond itions o f th e document referenced in Item 9A o r 10 A, as hereto fore chang ed , remains un ch an ged and in full force and effect.

15A. NAME AND T IT LE OF SIGNER (T ype or print )

30-105-04EXCEP TION T O SF 30

AP PROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) P rescribed by GSA

FAR (48 CFR) 53.243

The purpose of this modif ication is to execute the f ollow ing:

1.Update the Performance Work Statement

2.Update all the CLIN descriptions 3.Provide answ ers to questions submitted in response to the solicitation

**** Due to SAM system maintenance on the evening of 7March, posting of this amendment was delayed until 8 March 2025.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 2

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 08-Mar-2025

16B. UNITED STAT ES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signa ture of Cont ract ing Officer)(Signat ure of person aut horized t o sign)

8. NAME AND ADDRESS OF CONT RACT OR (No., St reet , County, Sta te and Zip Code) X HT001425R0015

X 9B. DATED (SEE IT EM 11)

28-Feb-2025

10B. DATED (SEE IT EM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS IT EM ONLY AP PLIES TO AMENDMENT S OF SOLICITAT IONS

X Th e ab ove n umbered solicitation is amend ed as set forth in Item 1 4. Th e hou r and date sp ecified for receipt o f Offer is extend ed , is not extended.

Offer mu st ackn owled ge receipt of this amen dment p rior to the h our an d d ate specified in the solicitation or as amen ded b y o ne of the following method s:

(a) By completing Items 8 and 15 , and returnin g co pies of the amen dment; (b ) By ackn owled ging receipt of this amen dment o n each copy of the o ffer sub mitted ;

o r (c) By separate letter o r teleg ram wh ich includ es a reference to th e so licitation and amend men t nu mbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtu e of this amen dment y ou desire to change an offer already su bmitted, su ch change may be made by teleg ram or letter, p rovid ed each telegram o r letter mak es reference to th e so licitation and this amen dment, an d is receiv ed prio r to the op en ing hou r and date sp ecified.

12. ACCOUNTING AND AP PROP RIATION DATA (If required)

13. THIS ITEM AP PLIES ONLY T O MODIFICATIONS OF CONT RACT S/ORDERS.

IT MODIFIES T HE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED P URSUANT T O: (Specify aut horit y) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN T HE

CONT RACT ORDER NO. IN ITEM 10A.

B. T HE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office , appropria tion dat e, et c.) SET FORT H IN ITEM 14, P URSUANT TO T HE AUT HORITY OF FAR 43.103(B).

C. T HIS SUPP LEMENTAL AGREEMENT IS ENT ERED INTO PURSUANT TO AUT HORITY OF:

D. OT HER (Specify type of modificat ion and aut horit y)

E. IMP ORTANT: Contrac tor is not, is required t o sign this document and re turn copies to t he issuing office.

14. DESCRIP TION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, inc luding solic ita tion/contrac t subject mat t er where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If app licable)

6. ISSUED BY

3. EFFECTIVE DATE

08-Mar-2025

CODE

DHA CONTRACT ING OF FICE-(NCR-CD) HT0014

8111 GAT EHOUSE ROAD

2ND FLOOR

FALLS CHURCH VA 22042

HT0014 7 . ADMINISTERED BY (If o ther than item 6)

4 . REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

HT001425R0015

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

SUPPLIES OR SERVICES AND PRICES

Global Changes

CLIN 0001 -- CLIN 4001

The CLIN description has changed from Hospital Telephone Switchboard Services to Switchboard/Call Center Support Services.

The CLIN extended description has changed from:

The Contractor shall provide Hospital Telephone Switchboard Operator Services for Walter Reed Natioanl Military Medical Center (WRNMMC), that will proactively receive, transfer, assess, track, and monitor all inbound calls.

These services will be provided 24 hours a day, 365 days/year.

To:

The Contractor shall provide Hospital Telephone Switchboard Operator Services IAW Section 5.1 of the PWS.

These services will be provided 24 hours a day, 365 days/year and for Call Center/Appointment Support Services IAW Section 5.2 of the PWS. These services are to be conducted Monday through Friday from 9:00am to 6:00pm EST for Walter Reed National Military Medical Center (WRNMMC).

(End of Summary of Changes)

File details come from the government source that posted it. Updated .