Draft PWS - Emergency Medical Technician Testing.pdf

Department of Defense Defense Health Agency

Performance Work Statement

Emergency Medical Technician (EMT) Testing Services

Medical Education & Training Campus (METC)

Academic Delivery Division

Solicitation Number:

Version: 1.0

Date: 29 May 2025

PART 1

1.0 GENERAL INFORMATION

1.1 This is a non-personal services contract to provide for the processing of Emergency Medical Technician (EMT) certification of trainees enrolled in the Aerospace Medical Services Apprentice (AMSA) and the Combat Medic Specialist Training (CMST) Courses.

1.2 Description of services/introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform EMT registration, testing, certification, and consolidated billing services as defined in this Performance Work Statement (PWS) except for those items specified as government furnished property and services. The contractor shall perform to the standards in this PWS.

1.3 Background: In 1969, President Lyndon Johnson's Committee on Highway Traffic Safety recommended the creation of a national certification agency to establish uniform standards for training and examination of personnel active in the delivery of emergency ambulance service.

This resulted in the appointment of a Task Force by the American Medical Association's Commission on EMS to study the feasibility of a National Registry for Emergency Medical Technicians (EMTs). The result of this recommendation was the inception of the NREMT in 1970. The Registry eventually became a member of the National Commission for Health Certifying Agencies in 1978. In 1986, the U.S. Department of Defense developed and disseminated Directive No. 6000.10 on Emergency Medical Services which stated, "All EMS health care personnel working in an emergency care area shall have current certification in Basic Life Support. Technicians or hospital corpsman working in EMS and/or assigned to ambulance duty shall have a minimum of EMT-A certification from the National Registry of EMTs." In 1989, all the branches of the U.S. military began to comply with the DOD Directive requiring National Registration for EMTs in the military.

1.4 Objective: Trainees enrolled in the AMSA and CMST courses to obtain the emergency medical technician (EMT) certification.

1.5 Scope: Services include the processing of EMT certification packages. Upon completion, the contractor shall award the EMT certification, issue certificate and shoulder patch to trainees that successfully pass the certification exam.

1.6 Period of Performance (PoP):

Base DOA through 12 months of performance Option 1 Expiration of Base Year through 12 months of performance Option 1 Expiration of Option Year 1 through 12 months of performance Option 1 Expiration of Option Year 2 through 12 months of performance Option 1 Expiration of Option Year 3 through 12 months of performance

1.7 Administrative specifications

1.7.1 Place of performance: The contractor shall perform all services at the contractor’s facilities.

1.7.2 Recognized Federal holidays: The contractor is not required to perform services on recognized federal holidays.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Day Christmas Day Independence Day

1.7.3 Hours of operation: The contractor is responsible for conducting business Monday thru Friday, 8:00am to 5:00 PM, excluding Federal holidays.

1.7.4 Emergency Services: Not applicable.

1.8 Contractor travel: Not applicable.

1.9 Other Direct Costs (ODC): Not applicable

1.10 Quality

1.10.1 Quality Control (QC): The contractor shall develop and maintain an effective QC program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure nonrecurrence of defective services. The contractor’s QC program is the means by which the work complies with stated requirements. The QCP is to be delivered within 30 days after contract award or with the contractor’s proposal if it is an evaluation factor, a comprehensive written QCP shall be submitted to the CO and COR within 5 working days when changes are made thereafter.] After acceptance of the Quality Control Plan (QCP) the contractor shall receive the CO’s acceptance in writing of any proposed change to his QC system. See Part 7, Technical Exhibit 1 - CDRL A001.

1.10.2 Quality assurance (QA): The government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan provides a systematic method for the Government to evaluate performance and to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.11 Reserved.

1.12 Reserved.

1.13 Reserved.

1.14 Reporting

1.14.1 Contractor Manpower Reporting (CMR): Reserved.

1.14.2 Non-Disclosure Agreement (NDA): All contractor personnel who will obtain access to proprietary, classified, or confidential information or any information release of which is protected or governed by law or regulation associated with DHA acquisitions shall be required to complete and sign a DHA contractor NDA (DHA Form 49) prior to beginning work on the subject contract. The contractor shall execute an NDA on behalf of the company and shall ensure that all staff assigned to, including all subcontractors and consultants, or other personnel performing on contract/Task order execute an NDA protecting the procurement sensitive information of the Government and the proprietary information of other contractors. The NDA shall be executed not later than first day of employment and to be renewed upon exercising a contract option period. Assignment of staff who has not executed this statement or failure to adhere to this statement shall constitute default on the part of the contractor. The contractor shall maintain originally signed NDAs of individual employees and provide copy to the COR.

1.14.3 Government’s COR: The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor contractor's performance and notifies both the CO and contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

1.14.4 Post award conference/periodic progress meetings: The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The CO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance.

At these meetings the CO will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.15 Reserved.

1.16 Reserved.

1.17 Reserved.

PART 2

2.0 DEFINITIONS, ACRONYMS, AND APPLICABLE

PUBLICATIONS/INSTRUCTIONS

2.1 Definitions:

2.1.1 Category D: Information Technology (IT) and Telecommunications Services (called D- Services)

2.1.2 Category R: Support (Professional/Administrative/Management) Services (called R- Services)

2.1.3 Contracting Officer (CO): A person with the authority to enter in, administer, and/or terminate contracts and make related determinations and findings.

2.1.4 Contracting Officer’s Representative (COR): An individual, including a contracting officer’s technical representative (COTR), designated and authorized in writing by the CO to perform specific technical or administrative functions. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5 Nonpersonal services contract: a contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

2.1.6 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance. The Government may either prepare the QASP or require the offerors to submit a proposed quality assurance surveillance plan for the Government’s consideration in development of the Government’s plan.

2.2 Acronyms:

AQL Acceptable Quality Level CDI Covered Defense Information CDRL Contract Data Requirement List CJCSM Chairman of the Joint Chiefs of Staff Manual CMR Contractor Manpower Reporting CO Contracting Officer(s) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative CPR-BLS Cardiopulmonary Resuscitation-Basic Life Support DHA Defense Health Agency DoD Department of Defense DoDI Department of Defense Instruction DoDM Department of Defense Manual

EMT Emergency Medical Technician FSO Facilities Security Officer GFP Government Furnished Property HCA Head of the Contracting Activity HCB Hospital Corpsman Basic HIPAA Health Insurance Portability and Accountability Act HM-ATF Hospital Corpsman Advanced Technical Field I/O In/Out Processing Portal IA Information Assurance IGCE Independent Government Cost Estimate IS Information System IT Information Technology JBSA Joint Base San Antonio MHS Military Health System MTF Medical Treatment Facility METC Medical Education and Training Campus NCA National Credentialing Agency NCR National Capitol Region NDA Non-Disclosure Agreement NEC Navy Enlisted Classification NIST National Institute of Standards and Technology ODC Other Direct Costs PGI Procedures, Guidance and Information PHI Protected Health Information PII Personally Identifiable Information POC Point of Contact PoP Period of Performance PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Plan RFP Request for Proposal RFQ Request for Quotation SEAP Student Evaluation and Administration Plan SP Special Publication ST Surgical Technologist TE Technical Exhibit TOS Terms of Service US United States

PART 3

3.0 GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

The Requiring Activity Authority has assessed the need for Government Furnished Property, Equipment, and Services and determined:

3.1 Services: The Government:

☒ Will NOT provide Government Furnished Services in support of this contract/task order. As a result, this paragraph is Not Applicable.

☐ WILL provide Government Furnished Services required in support of this contract/task orders. These Services are described below:

3.2 Facilities: The Government:

☒ Will NOT provide Facilities in support of this contract/task order. As a result, this paragraph is Not Applicable.

☐ WILL provide Facilities in support of this contract/task orders. The Government provided Facilities are described below:

3.3 Utilities: The Government:

☒ Will NOT provide Utilities in support of this contract/task order. As a result, this paragraph is Not Applicable.

☐ WILL provide Utilities in support of this contract/task orders. The Government provided Utilities are described below:

3.4 Equipment: The Government:

☒ Will NOT provide Equipment in support of this contract/task order. As a result, this paragraph is Not Applicable.

☐ WILL provide Equipment in support of this contract/task orders. The Government provided Equipment is described below:

3.4.1 Procurement Integrated Enterprise (PIEE), GFP Module Application: Not applicable.

3.5 Materials: The Government:

☒ Will NOT provide Materials in support of this contract/task order. As a result, this paragraph is Not Applicable.

☐ WILL provide Materials in support of this contract/task orders. The Government-provided Materials are described below:

PART 4

4.0 CONTRACTOR FURNISHED ITEMS AND SERVICES

4.1 Services: The Contractor:

☐ Will NOT provide Contractor Furnished Services in support of this contract/task order. As a result, this paragraph is Not Applicable.

☒ WILL provide Contractor Furnished Services required in support of this contract/task orders.

These Services are described below:

4.2 General: The contractor shall furnish all supplies, equipment, facilities and services required to perform work listed under Section 5 of this PWS.

4.3 Secret Facility Clearance: Not applicable.

4.4 Materials: The contractor shall furnish materials and supplies necessary to meet the requirements under this PWS.

4.5 Equipment: The contractor shall furnish equipment to meet the requirements under this

PWS.

4.6 Facilities: The contractor shall furnish facilities to meet the requirements under this PWS.

PART 5

5.0 SPECIFIC TASKS

5.1. Basic Services: The contractor shall provide all appropriate administrative support, specific printed material as required, to process the application packages for certification. Upon receipt of the application package, the contractor shall process the package at the appropriate level identified on the application. The total number of packages is estimated to be 1,600 (AMSA) and 6,000 (CMST) per year. See Part 7, Attachment 2.

5.1.1. The registration application shall be completed in an on-line format, thus creating a paperless process for trainees to obtain their Emergency Medical Technician certification.

Trainees, who complete the necessary course requirements and demonstrate competence in EMT skills, shall register on-line to take the emergency medical technician exam.

5.1.2. The contractor shall verify that all EMT certification requirements have been met for certification eligibility prior to administering the EMT certification exam. Certification requirements are validated through the Course Director’s request for certification exam, which verifies that the applicant holds a current cardiopulmonary resuscitation-basic life support (CPR- BLS) for Healthcare Providers or equivalent credential and has demonstrated competence in EMT skills.

5.1.3. The processing of the EMT application packages shall include the grading of computer-based exam, award of the EMT certification upon successful completion, establishment of a EMT certification number, issuance of a certificate and a shoulder patch.

5.1.3.1. The contractor shall provide issuance of a EMT wall certificate and an EMT patch to each trainee who successfully passes the exam.

5.1.4. The government shall be responsible to the contractor for payment of the EMT exams (no more than 3 attempts per trainee). Should additional attempts be required, the trainee shall be responsible for any additional costs incurred due to subsequent testing.

5.1.5. INVOICING. The contractor shall submit payment request through Wide Area Work Flow (WAWF). Invoicing shall be on a monthly basis with a breakdown by service component.

5.1.6. REPORTS. The contractor shall submit separate monthly reports to the Contracting Officer’s Representative (COR) listing the name, date/time and site code of each trainee testing as supporting documentation to the invoices in WAWF. The quantities on the reports shall match the quantities listed on the invoices. The COR shall validate the quantities listed with the AMSA and CMST test coordinators and approve the invoices in WAWF. See Part 7, Technical Exhibit

1 – CDRL A003.

5.1.7. TEST RESULTS. Results shall be posted on the contractor’s website within 48 hours of completion of the grading.

PART 6

6.0 INFORMATION TECHNOLOGY & SECURITY

6.1 All work under this contract is unclassified.

PART 7, ATTACHMENT 1

PERFORMANCE REQUIREMENTS SUMMARY

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective Performance Standard

Acceptable Quality Level

(AQL)

Method of Surveillance

Performance Requirements Summary (PRS) # 1. The contractor shall validate pre-requisite requirements PWS Part 5, Section 5.1.2

Verify certification requirements are met prior to administering exam

100% No more than 3 failures to comply per quarter.

Periodic surveillance, observation and written or oral complaints received by COR.

PRS # 2. The contractor shall process EMT application packages; PWS Part 5, Section 5.1.3

Score the exam;

upon successful completion, award the EMT certification, issue certificate and shoulder patch

100% No more than 3 failures to comply per quarter.

Periodic surveillance, observation and written or oral complaints received by COR.

PART 7, ATTACHMENT 2

ESTIMATED WORKLOAD DATA – EMT APPLICATION PACKAGES

ITEM COURSE ANNUAL QUANTITY

1 Air Force Aerospace Medical Services Apprentice (AMSA) 1,600

2 Army Combat Medic Specialist Training (CMST) 6,000

TOTAL 7,600

PART 7, TECHNICAL EXHIBIT 1

DELIVERABLES SCHEDULE

Deliverable Frequency Medium/Format Submit To Applicable to:

CDRL A001 – Quality Control Plan

Within 30 days of task order award

Contractor’s discretion

CDRL A001 to Contracting Officer

All, See PWS 1.10.1

CDRL A002 – Non- Disclosure Agreement

CDRL 2 NDA.pdf

Signed statements are due, from each employee assigned, prior to performing ANY work on this PWS.

Contractor’s discretion

CDRL A002 to

COR

All, See PWS 1.14.2

CDRL A003 –

Monthly Report

NLT 15th of each month

Contractor’s discretion

CDRL A003 to

COR

All, See PWS 5.1.63