RFI WPPS v1.1 07NOV24.docx

Request for Information For the Wellbeing Program Platform Services

1.0. Legal Disclaimer:

THIS IS A REQUEST FOR INFORMATION (RFI) ONLY. This RFI is issued solely for information and planning purposes. It does not constitute a Request for Proposal (RFP) or a promise to issue an RFP in the future. This request for information does not commit the Government to contract for any supply or service. Further, the DHA is not at this time seeking proposals and will not accept unsolicited proposals. Respondents are advised that the U.S. Government will not pay for any information or administrative costs incurred in response to this RFI; all costs associated with responding to this RFI will be solely at the interested party’s expense. Not responding to this RFI does not preclude participation in any future RFP, if any is issued. It is the responsibility of the vendor who is interested in any potential future solicitation(s) to monitor all sites for additional information pertaining to this requirement.

The Government reserves the right to use results of the communications with industry for any purpose consistent with, and not otherwise prohibited by FAR Part 10. Any organization responding to this notice should ensure that its response is complete and sufficiently detailed to allow the Government to determine the organization’s qualifications to perform the work. Respondents are advised that the Government is under no obligation to acknowledge receipt of the information received or provide feedback to respondents with respect to any information submitted. After a review of the responses received, a pre-solicitation synopsis and solicitation may be published in Federal Business Opportunities. However, in no case shall responses to this notice be considered either a response to a solicitation or a submission of an unsolicited proposal, as defined by FAR 2.101.

1.0. Purpose:

The Defense Health Agency (DHA) seeks to gather information on existing, emerging, and novel approaches to address workforce wellness using biometric data. The information gathered on availabilities, capabilities, and other pertinent marketplace data will strengthen the DHA’s understanding of the current and future marketplace to enhance its ability to obtain quality services economically and to efficiently and lawfully establish potential vendor sources, listings and requirements. The DHA will not award any contracts under this notice.

1.1. Introduction:

The DHA lacks an ability to quantify the wellbeing of its workforce, identify leading indicators of occupational burnout, and to effectively measure the impact of organizational interventions on staff wellbeing on a continuous basis. The DHA seeks a complete framework and approach to gain insight into the overall function and wellness from the clinic/department level up through the highest levels of leadership in the Agency.

The goal is to inform future acquisition strategies and provide a meaningful mechanism to engage with staff, understand and better architect organizational choices, and align strategic priorities and communications. The DHA is interested in understanding the capabilities of existing and emerging technologies to develop and implement a standardized, data-driven framework for measuring wellbeing, fulfillment, and sentiment / human factors leveraging all data sources relevant to workforce; real-time monitoring of staff wellness across enterprise; and build and delivery of action plans and tools to various workforce populations to address burnout, retention, etc. including both direct and indirect wellness interventions. The information provided by industry will be used to refine requirements, develop future acquisition strategies, and identify potential solutions. The responses to this RFI will contribute to the planning process for a potential future solicitation.

1.2. Background:

The DHA has established a Wellbeing Office (WBO) to measure and improve personal wellness for DHA employees and to address overall workforce wellbeing for its professional and clinical staff. Healthcare burnout has reached epidemic levels as documented in national peer-reviewed studies, with consequences and negative effects on patient care, professionalism, individuals’ own care and safety, and the viability of healthcare systems.

Individually, allostasis is a key component of effectively measuring and addressing occupational burnout. The literature also indicates that both individual-focused and structural and organizational strategies can result in clinically meaningful reductions in burnout among physicians. The DHA will address the individual and social strategies through intervention and feedback programs specifically tailored for a healthcare organization. In conjunction with programs to mitigate burnout, the DHA requires biometric monitoring of the physiological biomarkers of allostatic load via a ring form-factor device, which has demonstrated substantially higher wear compliance, device utilization, and form factor preference from over 10,000 users across multiple DOD operational programs and research studies.

1.3. Description of Need:

The DHA is seeking a Commercial Off the Shelf (COTS)/Government Off the Shelf (GOTS) comprehensive workforce wellness monitoring, biometric monitoring devices, wellbeing and recovery indicators, enterprise data analysis, and content delivery. DHA requires an all-in-one digital platform with an integrated biometric ring device to build and deliver action plans and tools to various workforce populations to address burnout, retention, etc. including both direct and indirect interventions. By building these within a single platform, the DHA will leverage data (including biometrics) across all proposed programs and domains and track data at the enterprise level. This is in addition to being aggregated and analyzed as part of the data-driven Wellbeing approach. The platform should be able to deliver the following desired capabilities:

a. Individual, group, and role-based interventions to modify behaviors such as biometric feedback programs, qualitative measures, and other vendor-developed protocols. The measures of success for all delivered programs are enhanced individual resiliency to workplace stressors, decreased medical errors, and reduced employee turnover.

b. Content delivery and communication ability for DHA-developed messaging and campaigns on a real-time basis, specific to any given hospital or location.

c. Accurate, real-time visualization of workplace wellness across all the enterprise at echelons of the DHA, including but not limited to physiological data.

d. Data intake of non-physiological data from users.

1.4. Capability Requirements:

The DHA seeks an innovative solution that will meet the criteria listed above in para 1.3. The vendor’s capability should address the below functional needs:

a. Content and Program Delivery: Capability to provide a suite of programs as described in para 1.3 aligned with the desired outcomes.

b. Recruiting and Enrollment: Capability to actively recruit participants on a voluntary basis and conduct all enrollment activities necessary to onboard participants.

c. Engagement and Events: Capability to engage the DHA workforce through awareness campaigns, marketing, and on-the-ground efforts at 130 command-level Military Treatment Facilities to ensure maximum participation.

d. Participation Analytics and Metrics: Capability to provide data analytics and reporting metrics to individuals, and fully de-identified aggregate reporting to DHA.

e. Supplemental Hardware: Capability to furnish biometric devices and wellness programs to eligible participants based on the government provided distribution plan.

f. Monthly Reporting: Capability to provide a summary of all programmatic tasks and metrics undertaken in support of this activity, including but not limited to adoption, attrition, engagement, and other relevant data reporting that indicates program uptake and utility for the population.

g. Compatibility with both Android and iOS operating systems

1.5. Questions to Industry:

1. Describe your company’s overall capability. Ensure the responses includes the answer to the following questions:

a. Is your solution Commercial off-the-shelf (COTS) or Government off-the-shelf (GOTS)? If yes, will substantial/development need to be conducted to fulfill the requested functionality? If development is required, please address the extent of the effort (in man/years).

b. Is your solution a new development? If yes, please provide your estimated development time.

c. Is your solution’s digital capability application based, (i.e. mobile), web based, or both?

d. What is your solution’s user experience (i.e. wearable + application integration)?

2. Describe your (solution or capability) biometric collection device. Ensure the information includes answers to the following questions:

a. What is the form factor of your biometric collection device? Please provide evidence, if available, of the efficacy of your form factor for overnight wear compliance.

b. What is your device’s level of reference standard accuracy? Please provide validation test results.

c. Please describe your manufacturing process and hardware component supply chain, including country of origin, for major electronic components (printed circuit board, radio module, and battery hardware at a minimum).

d. Please describe your quarterly manufacturing throughput and lead time.

3. Describe your solution’s capability to support cloud-based functionality.

4. Discuss your solution’s ability to accept/integrate information from a third-party vendor. Discuss your organization’s experience integrating with other platforms?

5. Describe your organization’s experience working with Department of Defense, or Department of Veterans Affairs, or Federal Entity, or Civilian hospital system.

6. Discuss your expertise in meeting current compliance regulations and policy and your capability to acquire compliance based upon, but not limited to, the following standards:

a. NIST 800-171 - https://www.nist.gov/

b. DODI 8500.01 – Cybersecurity

c. DoD Instruction 8510.01, “Risk Management Framework (RMF) for DoD Information Technology (IT),” March 12, 2014

d. FEDRAMP - https://www.fedramp.gov/program-basics/

7. What challenges and risks do you foresee with this effort?

8. Describe your experience and ability to support mass deployment of platform and biometrics device.

1.6. Instructions for Submission of Response:

Responses shall be in PDF format with a page limit of no more than 10 single-sided pages (8 1/2” X 11, no less than 10-point Font when printed). A Cover Page is allowed and will not count against page limit.

Vendors interested in responding to this RFI need to provide a capability overview of their platform and address the following:

a. Name of Company and Point of Contact with Contact Information

b. DUNS & CAGE Numbers

c. Current business size status

d. Provide applicable NAICS codes for the supplies/services to the Government and indicate if a small business or other socio-economic category for each NAICS code listed.

e. Current contracts or vehicles used by Government to purchase or license product. [i.e. GSA PSS, GSA OASIS, NASA SEWP, etc.] (This information is for market research only and does not preclude your company from responding to this notice.)

Responses to this RFI are due by (Specific date and time). All responses and any questions under this RFI must be submitted via email to XXXXXXXXX and email address XXXXXXX Please use the following title in your email subject line HT0011-2X-RFI-XXXX TITLEXXXXXX. Proprietary information, if any, should be minimized and MUST BE CLEARLY MARKED. To aid the Government, please segregate proprietary information. Please be advised that all submissions become Government property and will not be returned. RFI submissions submitted after the due date will not be assessed.

Each of the responses will be maintained by the DHA as a source of market research information.

Telephone inquiries will not be accepted or acknowledged, and no feedback or evaluations will be provided to companies regarding their submissions. Questions submitted regarding this RFI will not be accepted or acknowledged nor will there be a response.

No Solicitation or Marketing Materials shall be submitted. Any response submitted for this RFI constitutes consent for that submission to be reviewed by military personnel, Government civilians, and associated support contractors who are regulated. No information will be disclosed outside DHA. Submissions to this RFI is deemed to be DHA property which shall not be returned to sender.