HT0011-24-RFI-0195_TST_RFI_Attachment1_Performance_Requirements_2024.03.18.pdf

ATTACHMENT 1 – PERFORMANCE REQUIREMENTS

REQUEST FOR INFORMATION (RFI)

HT0011-24-RFI-0195

18 MARCH 2024

Requirement Title: DHA Training Support Team (J7)

1. Objective: The goal of this requirement is to deliver instructional system design (ISD), eLearning development support, and learning management system (LMS) administrative support to DHA/J7 to include the following:

• Review and create storyboards prior to development and support annual reviews

• Use the ADDIE model to develop and update engaging training material

• Ensure 508 compliance on courseware and other training materials

• Serve as a liaison between customers and the DHA LMSs Management Team

• Ability to perform technically detailed LMS administrative tasks

• Ability to plan, guide, and manage a group training events

2. Scope: Education and Training: Services include supporting the standardization and quality assurance of the coordination and completion of Tri-Service eLearning training products/programs through the delivery of ISD expertise. Services also include providing LMS system administration and LMS system training as required, collaborating and coordinating with DHA stakeholders regarding courseware in production, testing, and gate reviews. Ability to conduct individual and group training and provide appropriate remediation and reinforcement solutions. Develop, maintain, convert, and post web-enabled training courseware, videos, joint knowledge products, and relevant joint information content capabilities. The Contractor shall ensure courseware developments are compliant with technical aspects of DoDI 1322.26 Distributed Learning (5 Oct 2017) and the current Content Design and Development Guidelines for the NIPRnet and Mobile platforms in support of the DHA/J7 instructional curriculum development of 400+ web-based courses. Services include develop, maintain, and convert content using codified ISD methodologies to be distributed on an LMS; technical assistance to DHA and its direct partner eLearning development teams (only for known development tools); and assisting with user accounts and course assignments through elevated user training events. The contractor shall accomplish Managing the complete ADDIE process for all DHA approved courseware projects to include kickoff, intermediate, and final testing meetings and milestones, and then the hosting of the courseware on the LMS for student enrollment.

3. Technical Requirements / Specific Tasks:

5.1 Basic Services: The Contractor shall provide the following services: Develop, maintain, convert, and post web-enabled training courseware, videos, joint knowledge products, and relevant joint information content capabilities. The Contractor shall ensure courseware developments are compliant with technical aspects of DoDI 1322.26 Distributed Learning and the current Content Design and Development Guidelines for the NIPRnet, and Mobile platforms in support of the DHA/J7 instructional curriculum development of 400+ web-based courses. The length of each course varies; however, the majority of the courses are one-hour in length. The Government has established a process for prioritizing the maintenance and development of the web-based courses. The Government intends for the developers to work on projects across MHS with DHA Education and Training providing work prioritization.

• Develop, maintain, and convert content using codified instructional system design (ISD) methodologies to be distributed on the LMS.

• Develop Interactive Multimedia Instruction (IMI) courseware that is:

o Level I, II, III, and IV interactive o SCORM 2004, Version 2 and Version 3 o 508 compliant o Responsive (scalable) web design o Hyper-Text Markup Language version 5 (HTML5)

• Develop courseware using development authoring tools such as:

o Microsoft Office o Adobe Suite and Captivate o Articulate Storyline o Notepad o Audio and video editing software o Avatar o 3D development software o Putty o WinSCP

• Develop courseware that includes:

o Pre-test-out options associated with course training learning objectives, checks on learning, professional narration o High quality graphics o Post-test with remediation options o Surveys o Tailorable programing for completion certificates and course adjustments

• Develop courseware at Level III and IV IMI that includes:

o SCORM based initiatives o Immersive learning o Gaming o Lightweight simulations o Advanced sequencing o Interactive multimedia instruction o Intelligent tutors o Avatars

• Plans, guides, and manages group training events o Ensure objectives are met o Excellent written and oral communication skills o Reviews training evaluation results o Ensures effectiveness of programs

5.2 Instructional Systems Design Standardization and Quality Assurance: The Contractor shall be responsible for supporting the standardization and quality assurance of the coordination and completion of Tri-Service training products/programs.

• Oversees all aspects of training design and development projects within the scope of this contract. Serves as the technical reference source for subordinate designers and developers, and reviews jobs for overall effectiveness, and gives instructions on alternatives in order to increase productivity.

• Sets deadlines and assigns responsibilities for all contracted personnel.

• Provides timelines based on the various phases of assigned projects which, due to their size, scope, and priority, must be segmented and assigned to other members of the training team.

• Receives instructions from customers and establishes objectives, work projects, advises on the technical advantages and disadvantages of various formats, styles, media, and methods of production, and recommends techniques and media for effective portrayal/playability

• Provides a quarterly report providing on overview and status update on the development of e-learning courses.

• Applies project management, curriculum development and training concepts, practices, and procedures to develop quality assurance in planning processes and ensure consistency of training product quality.

• Communicates effectively with team members, subject matter experts (SMEs) and stakeholders in support of storyboard development.

• Leads training team in the development of qualitative and quantitative analysis of training products events and initiatives.

• Performs a variety of logistical and administrative tasks.

• Communicates effectively with the COR and Government leads. Provides timely notification on items requiring Government action.

• Uses ADDIE model and Knowles Principles of Adult Learning Theory to develop and update engaging material for training.

• Ensures 508 compliance on courseware and other training materials.

• Displays excellent written and oral communication skills

• Reviews training evaluation results to ensure effectiveness of programs; recommends modifications as necessary.

• Provides input on training curricula and assists with development of materials, activities, and assessments.

5.3 Instructional Systems Design Support for Synchronous and Asynchronous Learning: The Contractor shall support the creation of a range of educational technologies and their application in supporting synchronous, asynchronous learning. The Contractor shall demonstrate experience applying principles of adult learning theory to the creation of effective training products through the process of analysis, design, development, implementation, and evaluation, for a variety of adult audiences.

• Uses ADDIE Model and Knowles Principles of Adult Learning Theory to develop or update engaging training materials. Updates shall be accomplished at least annually and when required to align with policy changes, or at the direction of the Lead ISD.

• Develops training standards and performance objectives. Researches, develops and documents training objectives, standards, and requirements for programs utilizing the ADDIE Model and Knowles Principles of Adult Learning Theory.

• Receives instructions from customers and establishes objectives, work projects, advises on the technical advantages and disadvantages of various formats, styles, media, and methods of production, and recommends techniques and media for effective portrayal/playability.

• Effectively gathers information from the client on various aspects of the project, including instructional objectives, tasks to be emphasized, prior knowledge of the students, relationships to be stressed, and the relative degree of importance of the various pieces of information being disseminated.

• Review and create DHA-grown storyboards prior to development and support gate reviews.

• Conducts an annual training program evaluation to assist agency training representatives (i.e., training managers and supervisors, training liaisons/coordinators, agency evaluators, instructional designers, training facilitators and others who have a significant role in training effectiveness) in evaluating training effectiveness and in demonstrating training value to stakeholders and decision makers.

• Assist in development of just-in-time training materials, audio-visual presentations, scheduling and follow-on actions.

• Works collaboratively with a team of other instructional designers, subject matter experts (SME), e-learning developers, and editors to create system training/storyboards.

• Communicates and collaborate with ISD project team to ensure successful learning outcomes.

• Translates technical and policy language into language suitable for the targeted audience.

• Assists with 508 Compliance on courseware and other training materials.

• Develops Training Evaluation and Analytics using Kilpatrick’s Four Level

Evaluation Model to develop statistically valid training evaluations and reports for approval and maintain and convert course content using codified ISD methodologies distributed on an LMS.

• Assists with creation of a range of educational technologies in support of synchronous, and asynchronous learning.

• Communicates effectively with the Lead ISD. Provides timely notification on items requiring Government action.

• Displays excellent written and oral communication skills.

• Provides input on training curricula and assists with development of materials, activities, and assessments.

5.4 e-Learning Development: The Contractor shall provide to the Government the services of e-Learning Development to serve as developers for new training and/or updating of approved web-based training courses. The contractor shall interface directly with a variety of SMEs and other offices to gather material to support the development of the designed training package.

• Produces high-quality and accurate training materials based on SME approved storyboards. Maintains close communications with the team lead and customer to achieve optimum customer satisfaction.

• Advises and provides assistance to other development specialists, management, and customers.

• Develops proposed training materials in the selected media to accomplish the project in the most effective and efficient manner and ensures designs, layouts, and projects are produced quickly and competently to meet expedited deadlines.

• Serves as technical expert in computer-generated SCORM compliant e-Learning content hosted and delivered through a learning management system; provides recommendations as to the imagery, modeling, animation, rendering and various other multimedia formats.

• Performs work in graphic-user interface layouts or executing concepts in support of instructional materials in interactive courseware. Requires the ability to animate and render computer-generated graphics. Applies knowledge of the subject matter to be depicted in translating the subject matter into visual designs. Possesses knowledge of basic principles such as color, line, form, and space to produce appropriately composed e-Learning projects. Combines graphics, video, voice, and production techniques to translate concepts into finished products to deliver training materials for use on the web.

• Utilizes a wide variety of art media, techniques, principles, and technical equipment, as well as a variety of creative software to complete finished work for publication.

• Recommends best method of portrayal, style, and format, including order and amount of detail, based on knowledge of briefing purpose, coverage, and intended audience.

• Requires a clear working knowledge of technical specialized terminology, acronyms, and abbreviations.

• Develops proposed training materials based on customer inputs, including computer-generated imagery, modeling, animation, rendering and various other multimedia formats.

• Effectively gathers information from the client on various aspects of the project, including instructional objectives, tasks to be emphasized, prior knowledge of the students, relationships to be stressed, and the relative degree of importance of the various pieces of information being disseminated.

• Applies knowledge of current adult e-Learning concepts and techniques in order to translate the subject material into accurate and beneficial courseware.

• Provides developmental timelines based on the various phases of assigned projects which, due to their size, scope, and priority, must be segmented and assigned to other development specialists within the organization.

5.5 LMS Administration: The Contractor shall provide system administration for the LMS including: deliver training in a virtual classroom setting for the DHA LMS; and coordination and review of LMS courseware tracking for all DHA courses hosted in production and testing environments.

• Provides system administration for the LMS, Tier II helpdesk support, and LMS system training as required.

• Ensure managing and tracking of DHA training courseware in production and testing environments and conforms to DHA mission and/or program guidelines.

• Employs approved LMS instructional methods and materials to conduct training courses.

• Collaborates with eLearning team, DHA stakeholders, and Government training program manager.

• Liaises with subject matter experts regarding implementation and coordinates courseware gate reviews with customers.

• Communicates effectively with the training program manager. Provides timely notification on items requiring Government action.

• Liaise with SMEs regarding instructional loading and implementation of courses on the LMS.

Clearance: All work under this contract is unclassified. The contract will not require access to classified facilities and will not include a DD Form 254, Department of Defense (DoD) Contract Security Classification Specification.

Place of performance: The work performed by the eLearning support and LMS Administrative support Personnel may be accomplished via remote or telework means. The majority of the work performed by the Training Support personnel shall be performed at 7700 Arlington Boulevard, Falls Church, Virginia 22042

Hours of operation: The contractor is responsible for conducting business, between the hours of 0700-1600 (local time) Monday thru Friday except Federal holidays or when the Government facility is closed.

Contractor travel: No travel required.

Other Direct Costs (ODC): No ODCs required.

Government Furnished Equipment: The Government will provide the Contractor standard Information Technology resources (e.g., computer workstations, software applications, printers, scanner, etc.) as well as other normal office equipment (e.g., telephones, faxes, etc.)

required to perform the specific tasks of this requirement. Note: Non-standard GFE, if any, is to be determined (TBD); specialized Contractor-furnished workstations/laptops is TBD.