USSS_PSP_SOW.docx_1_(002).pdf

STATEMENT OF WORK

UNITED STATES SECRET SERVICE

FOR

PEER SUPPORT TRAINERS

August 10, 2017

1.0 GENERAL

1.1 BACKGROUND

The United States Secret Service (USSS) safeguards the nation’s financial infrastructure and payment systems to preserve the integrity of the economy, and protects national leaders, visiting heads of state and government, designated sites and National Special Security Events.

In order to accomplish its mission, the USSS workforce must maintain a high level of readiness, which includes psychological wellness. Studies show that an effective strategy to assist in the mental readiness and psychological wellness of an agency is the presence and deployment of a peer support program. A peer support program (PSP) composed of specially trained USSS employees, provides a support response model capable of providing timely, private, and personal assistance to employees and is a source of preventive maintenance.

A peer support program will strengthen the capacity for coping and increase workplace productivity of the USSS. Trained volunteers will ensure a qualified cadre of volunteers to assist the USSS in enhancing and maintaining a productive and healthy workforce focused on the protective mission. This function does not replace, but augments existing crisis response capabilities of the USSS.

1.2 SCOPE

The contractor shall provide all personnel, tools, materials, supervision, training venue and other items and services necessary to provide peer support training services to the USSS as set forth in the SOW.

2.0 REQUIREMENTS

2.0.1 Conduct peer support training classes for approximately 75-125 peer support members per period of performance.

2.0.2 Provide training material for future Department of Homeland Security (DHS) use.

2.1 SPECIFIC REQUIREMENTS/TASKS

2.1.1 Conduct approximately four to five training classes per period of performance. Classes shall run for 5 days. Total training hours are expected to be no less than 50 hours. (this includes 2-3 hours for USSS PSP policy review with the Peer Support Program Manager). There shall be a minimum of one instructor per 20 students.

2.1.2 Training venue must: Be a GSA approved multi-purpose, all-inclusive training center/facility located in the DC metro area, that includes per diem rates for on-site overnight lodging, on-site food facilities and on-site training rooms.

2.1.3 Training material includes curriculum, student notebooks, instructor guides and audio/visual materials must be reviewed and approved by the Government prior to instruction.

2.1.4 Provide the curriculum to include scenarios for role plays.

2.1.4 Provide student notebooks containing material covered in class.

2.1.4 Provide quarterly webinars, teleconference meetings and other electronic and/or in-person educational and teaching platforms for Peer Support Members.

2.1.5 Because the class is knowledge and skill based, provide and administer both written and practical tests. Test content and practical test scenarios must be reviewed and approved by the Government prior to instruction and class start date.

2.1.6 Develop evaluations that must be reviewed and approved by the Government prior to dissemination at the completion of each class.

2.1.7 Arrive at least 30 minutes prior to start of class to make sure that all equipment, materials are set up in advance.

2.1.8 Basic topic areas to be addressed in peer support training should include, but are not limited to:

Key peer support terms and basic concepts Roles and functions of peer responders Active listening (verbal, non-verbal) Stress reactions/stress response Suicide assessment/referral Grief Death Notification Critical Incident Response and Critical Incident Stress Psychological First Aid Recognizing and referring for substance abuse Demonstration of assessment and application of intervention(s) with peers experiencing distress Ethical principles and standards of practice that maintain integrity and confidentiality of a peer support program Time allotted (2-3 hours) for USSS Peer Support Policy Training with the USSS Peer

Support Program Manager

3.0 CONTRACTOR PERSONNEL

3.1 Qualified Personnel

The Contractor shall provide qualified personnel to perform all requirements specified in this SOW and who meet the following criteria:

Be a qualified mental health professional holding a minimum of a Master’s degree and a have a minimum of ten (10) years experience teaching and training law enforcement peer support classes.

Possess a minimum of five (5) years experience with law enforcement critical incident/disaster response.

Completed International Critical Incident Stress Foundation training or equivalent course instruction in Critical Incident Response.

3.2 Employee Identification

3.2.1 Contractor employees working on-site at Government facilities shall wear a Government issued identification badge. All Contractor employees shall identify themselves as Contractors when their status is not readily apparent (in meetings, when answering Government telephones, in e-mail messages, etc.) and display the Government issued badge in plain view above the waist at all times.

3.3 Employee Conduct

Contractor’s employees shall comply with all applicable Government regulations, policies and procedures (e.g., fire, safety, sanitation, environmental protection, security, “off limits” areas, wearing of parts of DHS uniforms, and possession of weapons) when visiting or working at Government facilities. The Contractor shall ensure Contractor employees present a professional appearance at all times and that their conduct shall not reflect discredit on the United States or the DHS. The Project Manager shall ensure Contractor employees understand and abide by DHS established rules, regulations and policies concerning safety and security.

3.4 Removing Employees for Misconduct or Security Reasons

The Government may, at its sole discretion (via the Contracting Officer*), direct the Contractor to remove any Contractor employee from DHS facilities for misconduct or security reasons.

Removal does not relieve the Contractor of the responsibility to continue providing the services required under the contract. The Contracting Officer will provide the Contractor with a written explanation to support any request to remove an employee.

4.0 SECURITY

Contractor access to classified information is not currently required under this SOW.

4.1 PERIOD OF PERFORMANCE

The period of performance for this contract is a two year base with three, one year options.

4.2 PLACE OF PERFORMANCE

The primary place of performance will be in a training room/facility in the Washington DC metro area. See paragraph 4.4 below.

4.3 HOURS OF OPERATION

Contractor employees shall generally perform all work between the hours of 8:00am and 8:00pm EST, Monday through Friday (except Federal holidays). However, there may be occasions when Contractor employees shall be required to work other than normal business hours, including weekends and holidays, to fulfill requirements under this SOW.

4.4 TRAVEL

Training will primarily be conducted in the Washington DC metro area. The contractor may be required to travel to support this requirement.

4.5 POST AWARD CONFERENCE

The Contractor shall attend a Post Award Conference with the contracting officer, COR and the USSS Peer Support Program Manager no later than 10 business days after the date of award.

The purpose of the Post Award Conference, which will be chaired by the Contracting Officer, is to discuss technical and contracting objectives of this contract and review the Contractor's draft project plan. The Post Award Conference will be held via teleconference.

4.6 In case of a life threatening emergency, the USSS Peer Support Program Manager will immediately make contact with the Contractor to ascertain the status of any Contractor personnel who were located in Government controlled space affected by the emergency. When any disruption of normal, daily operations occur, the USSS Peer Support Program Manager will promptly open an effective means of communication and verify:

Key points of contact (Government and contractor) Temporary work locations (alternate office spaces, telework, virtual offices, etc.)

Means of communication available under the circumstances (e.g. email, webmail, telephone, FAX, courier, etc.)

Essential Contractor work products expected to be continued, by priority

4.7 PROGRESS REPORTS

The Contractor shall provide a progress report to the COR and USSS Peer Support Program Manager via electronic mail within one week of the completion of each class. This report shall include a summary of all Contractor work performed, pertinent issues or problems occurring during the class, questions regarding course content, deviations from curriculum, and a summary of any participant failures.

4.8 PROGRESS MEETINGS

The Contractor shall be available to meet quarterly with the COR and USSS Peer Support Program Manager upon request to present deliverables, discuss progress, exchange information and resolve emergent technical problems and issues. These meetings shall take place via teleconference.

4.9 GENERAL REPORT REQUIREMENTS

The Contractor shall provide all written reports in electronic format with read/write capability using applications that are compatible with DHS workstations (Windows XP and Microsoft Office Applications).

4.10 PROTECTION OF INFORMATION

Contractor may hear information protected under the Privacy Act in the course of classroom discussion. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination in accordance with the law and Government policy and regulation.

Contractor access to information protected under the Privacy Act is required under this SOW.

Contractor employees shall safeguard this information against unauthorized disclosure or dissemination in accordance with the law and Government policy and regulation.

Contractor access to proprietary information is required under this SOW. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination in accordance with DHS MD 11042.1, Safeguarding Sensitive But Unclassified (For Official Use Only) Information. The Contractor shall ensure that all Contractor personnel having access to business or procurement sensitive information sign a non-disclosure agreement (DHS Form 11000-6).

5.0 GOVERNMENT FURNISHED RESOURCES

The Government will furnish the classroom facility to the Contractor in support of this Contract.

6.0 DELIVERABLES

DELIVERABLE

PARAGRAPH

DUE DATE/

FREQUENCY

RECEIVING PARTY(s)

Class Dates / Will be identified via task order

2.1.1

NLT 30 days prior to class start

Contract Manager

Curriculum (electronic and paper copy)

2.1.2 & 2.1.3

NLT two weeks before class date

COR

Written test and practical test scenarios

2.1.4

NLT two weeks before class date

COR

Classroom Training/Instruction

2.1.7

Five sessions during the POP

USSS Participants/COR

Test scores and evaluation of practical

2.1.4

One week after class concludes

COR

Training Session Report 4.7

NLT 15 days after class

COR