SEAD_DRAFT_SOW.pdf

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Services for Enabling Agile Delivery Federal contract opportunity
Solicitation number
HSSCCG-16-I-00008
Issued by
Department of Homeland Security US Citizen and Immigration Services

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SOW Statement of Work

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Services for Enabling Agile Delivery (SEAD)

Services for Enabling Agile Delivery

(SEAD)

1. OVERVIEW

TheGovernmentrequiresagileexpertswithstrongtechnicalbackgroundstoserveasleading
contributorstothesuccessfulimplementationofnextgenerationweb‐basedapplicationsand
systemsinfrastructure,focusingonautomation,availabilityandperformance,andefficiency
atscale.
ServicesforEnablingAgileDelivery(SEAD)requireresearchingemergingtechnologythat
willassistwithprovidingreliabledataandrecommenditsapplicabilitytoDHScomponents.
TheSEADteamwillbepartofanecosystem,collaboratingwithfederalemployeesandother
contractorsbasedscaledagileapproachtocreateaunitedculturefocusedondelivering
missionvalueinthemosteffectiveandefficientprocesspossible.TheSEADrequirement
requiresextensiveabilityandhands‐onteachingintheuseofcontinuousdeliverytechnology
andagileandleanprocesses.TheSEADteamwillimmersethemselvesinexistingagileteams
andapplyinnovativethinkinginnovelanduniquesituationstoenableagileandcontinuous
deliveryadoptionwithinDHScomponents.

2. SCOPE

Thecontractorshallprovidehigh‐qualityexpertiseinbuildingteamtechnicalcapabilitiesto
successfullytransitionDHScomponentstocontinuousdelivery;educatetheteamin
measuringsuccessintheiragileenvironment;andconstantlyidentifyandmake
recommendationsthatleadtotheagency’sevolutiontovaluedeliverythoughagilepractices.
Thecontractor’sworkshallresultintheculminationofusefulandpracticalagileprocesses
anddevelopmentframeworksandplatformssetupbytheSEADteam.
Thecontractorshallprovidehighperforming,skilleddevelopment,business,andenterprise
support.Criticalelementsare:
Communicationskills
Technicalskillsandproficiency
Estimationandplanningskills
Innovationandcreativityinproblemsolving
Organizationalchangeprocessesandmanagement
ServicesthatalignwiththeU.S.DigitalServicesPlaybook(https://playbook.cio.gov),
befamiliarwiththeconceptsineachplay,andemphasizethemintheirapproaches
andsupport.
Abilitytoincorporateagileexpertisewithinthetechnicallandscapetobedescribedat
thetaskorderlevel.

3. Task Areas

TheContractorshallaccomplishtasksthatleadtothesuccessfulimplementationofascaled
agileframeworktoinclude:

3.1 Enterprise Coaching

Inthistaskarea,theContractorwillprovideservicesthatassistinorganizationaland
culturalchangeasaresultofadoptingagileprinciplesandpractices.Thecontractor
willworkwithinalllevelsofanorganizationtoincreasetheadoptionofanagile
mindset,servingasatrustedpartnerandguidetocustomersandothercontractors,
providingpracticaladviceonagileadoptionwithhands‐onguidance.Thecontractor
willbepartofanecosystem,encouragingteaminnovationandcollaboratingwith
federalemployeesandothercontractorsinateambasedscaledagileapproachto
createacollaborativeculturefocusedondeliveringmissionvalueinthemosteffective
andefficientprocesspossible.Thecontractorwillproviderecommendationsfor
strategicdirectionasregardsagiledevelopmentprocessesandpractices
improvements,andnewpracticesthatwouldsupporttheimproveddeliverywithin
eachagencyeitherfrominternalexperimentsorfromexternalimplementations.The
contractorwillhelpshapetheagency’soperatingmodelforagileadoption.

3.2 Processes Coaching

Inthistaskarea,theContractorwillprovideservicesthatfocusonagileprocessesand
practicesattheteamlevel.Thecontractorwillassistteamsindefiningandadopting
bestagilepracticesindevelopment,requirementsmanagement,testing,and
deploymentswhilebeingaprimarycontributorinthedevelopmentofagilepolicies,
practicesandprocesses.Thecontractorwillassistteamsinshepherdingchangeinthe
spiritofcontinuousimprovementwhiledrawingbestpracticesfromthevariousagile
methodologiesandprovidehands‐onmentoringintheimplementationofagile
practicesandprocessestoaddressemergentneeds.Thecontractorwillimmerse
themselvesintheagileteamsandapplyinnovativethinkinginnovelandunique
situationstoenableagileandcontinuousdeliveryadoptionwithintheGovernment.
Thecontractorwillhelpaligntheagencywithnewdevelopmentmethods,continuously
evolvingdevelopmentmanagementpatterns.Thecontractwillidentifyandreportrisks
andissuesonaregularand/oras‐neededbasisthatconstrainsagileteamsfrom
effectivelyandquicklydeliveringfunctionalitythataddsbusinessvaluetothe
organization.Thecontractorwillcontinuouslyobserveandassesstheagency’s
adoptionofagilepracticesandmakerecommendationsonaregularand/oras‐needed
basistotheagency’sITleadershipthatdescribehowtheorganizationcanattain
masteryofagilebestpractices.

3.3 Technical Coaching

Inthistaskarea,theContractorwillprovidetechnicalcoachingthatpromotes
repeatable,sustainableandmaintainablesolutionsforthecontinuousdeliveryof
software.Thecontractorwillprovidetechnicalagilecoachingsupporttobuildteam
capabilitywithinDHScomponentsforautomatedtesting,testautomation
frameworks,continuousdelivery/continuousintegrationincloudbased
environmentsbyguidingengineersonagiletechnicalbestpracticesandemerging
technology.Thecontractorwillprovidetechnicalcoachingsupportthatpromotes
pairedprogramming,knowledgesharing,andcollaboration,withintheteam(s)for

implementation.

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