Attachment_1_HSSCCG-15-R-00012.pdf

Solicitation HSSCCG-15-R-00012 Attachment 1 Next Generation Card Consumables Statement of Work

Next Generation Card Consumables Statement of Work

1. TITLE

USCIS Office of Intake and Document Production (OIDP), Document Management Division (DMD), Next Generation Card Consumables Contract

2. INTRODUCTION

DMD requires an integrated card solution that is configurable for various immigration benefits including the current Permanent Resident Card (PRC) and Employment Authorization Document (EAD) cards. These cards shall represent an integrated design solution utilizing polycarbonate card stock with Radio Frequency Identification (RFID) and embedded holographic images. The requirement also includes secure storage for manufactured card stock, and related technical support services.

The card stock will be highly secure, tamper-resistant and difficult to counterfeit and will meet all applicable International Organization for Standardization (ISO) standards listed in this Statement of Work (SOW). Card consumables will be used to produce secure identification documents which serve as proof of adjudicated benefits or immigrant status, and may allow entry into the United States in accordance with the Immigration and Nationality Act.

3. BACKGROUND

The mission of USCIS is to secure America's promise as a nation of immigrants by providing accurate and useful information to our customers, granting immigration and citizenship benefits, promoting an awareness and understanding of citizenship, and ensuring the integrity of our immigration system. USCIS is vigilant and committed to taking a proactive approach in order to remain ahead of the threat of document tampering, counterfeiting and fraud by periodically upgrading and enhancing security features.

USCIS currently has over 54 million personalized cards in circulation. These cards have been specially designed and contain embedded security features and other physical characteristics that make them unique to the USCIS even before the actual card is personalized.

4. SCOPE

USCIS is seeking an integrated solution for secure identification to include 100% polycarbonate solid body card stock with RFID and holographic images embedded within the card construction substrate layers, card design services, and storage for secure identification card stock, and related technical support services. The base card design shall be configurable for various immigration benefits including the current PRC and EAD cards as well as future immigration benefits.

Contractors shall consider all technology alternatives available based on the capabilities specified in the solicitation and propose the best possible base card design solution, to provide highly secure, tamper-resistant, cost-effective, high-performance, state-of-the-art PRC and EAD card design solutions.

Contract Life Cycle:

Phase 1 – Acquisition and Contract Award: Contractors shall offer a fully integrated solution for the most secure card design providing the best overall value to the government. The solution should not only incorporate the minimum requirements in this solicitation, but also their proposal for integrating state-of-the-art security features that will enhance the security and durability of the next generation cards.

Phase 2 – Next Generation Secure Identification Document (NGSID) Design, Approval, and Testing: The selected contractor will coordinate closely with the government for the redesign of the cards, including artwork and design of security features identified in their proposal, and supporting all required testing following approval of new card designs.

Phase 3 – NGSID Manufacturing and Delivery: Following design approval, the selected contractor shall manufacture and deliver cards to DMD production facilities for personalization based on delivery orders issued against the contract.

5. DESCRIPTION OF WORK/CONTRACTOR TASKS

5.1 Card Consumables

A complete card includes an embedded holographic image in the card stock substrate layer of the polycarbonate card stock. All card stock, and accompanying items, shall match existing material functionality, and shall be capable of being processed in the current card personalization systems, without modification to the existing system configuration. The government shall work with the awardee to ensure that the material functionality of the cards is appropriately understood and addressed and that any proposed design matches the existing functionality of cards. (See Attachment 6, CPSTR System information)

5.1.1. USCIS NGSID Design and Minimum Requirements

The contractor shall propose an integrated card design solution that can provide highly secure, tamper resistant, cost effective, high performance, state-of-the-art cards. The contractor shall create a new flexible and adaptable card design concept with a customized masthead, card name, unique barcode identifier and human readable serial number and color. The card design shall give USCIS the flexibility to introduce new card types while minimizing the lead times required to introduce the new card designs into production.

The minimum requirements which must be met by the contractor’s integrated card solution are as follows:

1. Combination of first, second and third level security features;

2. Overt First-level security design features one can see and feel unaided under normal light conditions – performed by primary inspectors;

3. Covert Second-level security design features verifiable using simple hand-held magnification and UV light – performed by secondary inspectors;

4. Forensic Third-level security design features that require specialized equipment and forensic analysis to detect fraud, performed by forensic examiners;

5. Tamper resistance;

6. When compared to cards currently in production (see Attachment 5 for current PRC and EAD card images), contractor provided designs shall remove signature images below the photo image and replace with newer security features;

7. Vicinity Gen-2 Monza 4D RFID chip inlay, or equivalent, performance compliant with CBP WHTI RFID Standards (see attached CBP RFID Card Format, Use of the EPC global Standard “Global Document Type Identifier” (GDTI-96) Tag Data Format for CBP Accepted Travel Documents ), Power on Tag (PoT) measured between -7dBm to -12dBm. RFID data containing a pointer to the database without use of any PII data.

8. Common profile of linked (front to back) and layered security features that appear on all credentials of a common use environment;

9. Uniform approach to a base card design concept providing flexibility and adaptability in the event of regulatory changes by changing the masthead with new card name and color scheme;

10. Tightly coupled data, image and security features;

11. Machine and human readable/verifiable security features;

12. Protected data and biometric photo image by interlocking them to the physical characteristics of the ID.

13. Capable of supporting 20W and 30W laser engraving; USCIS facilities use FOBA Model DP20GS 20 Watt and FOBA Model DP30GS lasers to personalize PRC and EAD cards.

14. Capable of supporting 10W clear laser engraving.

15. Micro text printing with Micro-text character height at least 1 point (about 0.014”);

16. Security line features width at least 35 microns (about 0.0014”);

17. Cards shall include background artwork design, security features (non-proprietary security features are preferred; security features must not require proprietary hardware or software that could impose risk to future open competition for follow-on acquisitions and any proprietary features must be readily available for licensing/purchase in the open marketplace; contractors must provide documentation certifying that any proprietary features proposed are readily available in the open marketplace), RFID, and new embedded holographic image designs that can achieve durability, security, counterfeit resistance and all performance standards; OVD clear and metallic holographic image stamped under the surface to make it more secure;

18. PRC and EAD cards will have a laser engraveable reserved blank line space on the back of the cards for a variable return address field located above the MRZ, as on the current PRC and EAD cards. The following is an example of a variable return address laser engraved during card personalization: If found, drop in any US Mailbox.

USPS: Mail to USCIS, PO Box 851488, Mesquite, TX 75185-1488”;

19. The card shall be difficult to alter or counterfeit;

20. The cards shall be easy to authenticate in the field without the use of expensive or hard to obtain tools/readers/instrumentation;

21. The card shall be able to undergo regular review and analysis during the life of the program to ensure that the card continues to be secure and cannot be readily compromised.

22. Cards must be able to accept laser marked text and grey scale images and laser marked clear tactile features, as marked by the Card Personalization System Technology Refreshment CPSTR laser marker modules (see Attachment 6 for CPSTR system overview).

23. Cards must be able to accept this laser marking on both sides of the card.

24. The card stock shall conform to the industry standard measuring 3.375 inch x 2.125 inch.

25. Cards shall include preprinted background artwork, embedded holographic image, and security features printed during card stock manufacturing process. The government plans to test the new PRC and EAD card stock in CPF or LPF.

26. The laser receptive polycarbonate material must be able to receive CO2 marking with a distinct tactile feel without burning, bubbling, discoloration, de-lamination, or broken line features.

27. The laser receptive polycarbonate material must be able to receive Nd:YVO4 marking with good quality grayscale marking for photographs and high contrast text marking.

28. The polycarbonate material and lamination must be able to be marked with good contrast linear (non-tactile) text and must support the ability to mark elements without burning, bubbling, or de-lamination.

29. Nd:YVO4 marking must not cause any “bleeding” of the printed artwork on the card.

5.1.2. Card Stock Standards and Capability Requirements

The contractor shall provide card stock conforming to the following ISO standards:

Title – Description Number Identification Cards - Physical characteristics ISO/IEC 7810 Identification Cards – Test Methods ISO/IEC 10373 International Civil Aviation Organization (ICAO) Machine Readable Travel Documents

ICAO Document 9303 – Part 3

Identification Cards Contactless integrated circuit(s) cards, Proximity cards relative to Dynamic Torsion, Dynamic Bending, X-ray and Static Electricity exposure requirements.

ISO/IEC 14443

Information Technology. Radio frequency Identification for Item Management ISO/IEC 18000 – 6c

Customs Border Protection (CBP) RFID card Format, Use of the EPCglobal Standard “Global Document Type Identifier” (GDTI-96) Tag Data Format for CBP Accepted Travel Documents, July 28,2014

CBP RFID Card Format v1.3

CBP Test Plan for Acceptance of Modifications to currently-issued WHTI-approved Travel Documents, February 5, 2013 CBP Test Plan, v1.2

CBP Test Plan for Acceptance of Federal/State/Province/Territory Issues WHTI Travel Documents, November 4, 2014 CBP Test Plan, v3.1

The cards shall also be in accordance with ICE Homeland Security Investigations – Forensic Laboratory (ICE HIS-FL) quality standards assessments and final quality acceptance.

Sizing specifications are the same as specifications set forth in ISO 7810 ID-1 size cards.

Minimum Maximum Width 3.365 inches 3.375 inches Height 2.123 inches 2.127 inches Thickness .027 inches .033 inches

5.1.3. Card Design Acceptance

Cards shall undergo First Article Testing (FAT) by an independent laboratory, the United States Citizenship Immigration Services (USCIS) Corbin Production Facility (CPF), in Corbin, Kentucky, and Lee’s Summit Production Facility (LPF), in Lee’s Summit, Missouri, and Customs Border Patrol (CBP) RFID testing, and Immigration Customs Enforcement (ICE) Homeland Security Investigations (HSI) - Forensic Laboratory review and acceptance (test cards will be provided by the contractor as part of the card design task, and all test card personalization will be completed at the CPF and LPF);

USCIS will collaborate with the contractor to coordinate any minor laser calibration adjustments necessary and continue to meet USCIS’ statutory mission to produce secure documents for its customers.

5.1.4. Holographic Images

The contractor shall design and supply holographic-type images embedded in the card stock substrate layers designed to deliver state-of-the-art holographic design with sophisticated security artwork design that is counterfeit resistant, and meet ISO/IEC 7810 standards and ISO 10373 test methods relevant to abrasion resistance and durability standards. The holographic artwork and shims created as part of the production of holograms shall become property of the U.S. Government.

New embedded holographic images for all cards shall be included as part of the base card design and all subsequent modifications to the card design.

5.1.5. Card Serial Numbers and Barcodes

Each card shall have a unique identifier, a 3 of 9 type barcode, and human readable card serial number on top of the backside of the card. The barcode shall be placed on the card in such a way that makes it impossible to modify the barcode without destroying the card (such as under the surface in the core of the card via laser engraving). The barcode shall be able to be read by the current Honeywell (Metrologic) Voyager MS9520 barcode readers in the CPSTR machines.

USCIS will specify the beginning serial number and bar code sequence with each new delivery order for cards issued.

The serialized barcode is a 14 digit number formatted in Code 39 as follows:

Barcode (14 Characters): 2BMMYYNNNNNNNN Legible serial number (8 Digits): NNNNNNNN

1. On the card the human readable serial number is on the left, barcode is on the right.

2. The 2B prefix indicates a PRC and 1A prefix indicates an EAD card (current prefixes will need to be redefined to represent new card manufacturers.

3. Originally “1” represented as an EAD card and “A” represented Sillcocks, and “2” represented as a PRC and “B” represented Lasercard.)

4. In the barcode MM is the month of manufacture (e.g., “07” means July). YY is the Year of manufacture (e.g., “00” means year 2000), NNNNNNNN is the sequential 8 digit serial number.

5. Each card shall display a legible card form number and current revision date. This information shall be printed next to 1D barcode and serial number.

As an example; the barcode of a PRC card manufactured on July 2012, with a serial number of 99000500 would be 2B071299000500. An EAD card manufactured on July 2012, with a serial number of 99000500 would be 1A071299000500. If both PRC and EAD cards are being manufactured by the same card manufacturer, both PRC and EAD would share the same prefix.

The following image depicts the placement and dimensions of the card human readable serial numbers and dimensions:

Figure 1 – Barcode and Serial Number Placement and Dimensions

5.1.6. The RFID Feature

The Radio Frequency Identification (RFID) chip in the cards shall conform to the Customs and Border Patrol (CBP) RFID Card Format (see Standards listed in Section 5.1.5). The RFID chip shall be within the effectiveness range of Power on Tag (PoT) measured between -7dBm to - 12dBm. All cards delivered shall be in conformance with the most current versions/revisions of the CBP RFID Card Format Standards.

All PRC and EAD cards shall have the RFID feature with a 10-year life cycle after being personalized.

5.1.7. Card Edges, Sticking and Debris

Card edges shall be in accordance with the applicable industry standards; any manufacturing process utilized shall ensure clean edges and shall not result in the deposit of debris on the cards causing print anomalies exceeding 1x1.4mm. Finished card edges must allow for proper feeding into card personalization system components. Cards shall be debris free and the delivery process shall ensure this is maintained since any debris may cause problems in production. The contractor shall provide card stock that resists sticking to other cards upon delivery at the production facility, minimizing card feeder jams in the card personalization components.

5.2. Program Management

The contractor shall provide the necessary resources to perform and manage card production operations to meet the government requirements. Program Management shall support all requirements within the scope of this contract. The PM should be the contractor's authorized representative for managerial and technical services required under this contract; additionally, the PM is considered a Key Person.

Key personnel minimum certification and experience requirement

Key personnel shall have Project Manager Professional (PMP) certifications and experience with document production.

Key Personnel Certification Experience Program Manager

PMP Minimum 10 years of managing complex document production, shipping, and storage

5.3. NGSID Design and Future New or Modified Card Design and Testing

At the direction of the Contracting Officer, the contractor shall have the ability to modify existing designs or develop new designs and/or topology of PRC and EAD cards that included the background artwork design and security features printed during card stock manufacturing process, conforming to the specifications set forth in ISO 7810/14443 (ID-1 size cards) and ICAO 9303, Part 3 (card size TD-1) and other Standards listed in Section 5.1.5 as applicable and as modified by the USCIS specific requirement. The artwork developed for the new design shall be property of the government. The required card useful life span after being processed by the CPSTR will be determined by the specific card design requirements. Any minor changes to an existing card design shall be negotiated on an ad hoc basis.

This task includes the following:

1. The contractor shall provide USCIS with a project plan, Milestone Schedule and a Testing Plan no later than 10 days after receipt of the government’s order for the new card design. The project plan shall include how the contractor plans to ensure a smooth transition and implement the new card consumables into production along with a timeline for key milestones in the design process.

2. The card design task shall describe useful life span after being personalized by USCIS.

3. The contractor shall conduct independent laboratory FAT of the newly designed card construction, and provide copies of all FAT Reports to the government (Contracting Officer) for review and approval. This testing shall be comprised of accepted ISO/IEC 10373 test methods agreed upon with the government. Any non-ISO/IEC test methods used will also need to be agreed upon by the government. The contractor shall present a list of FAT items prior to starting FAT for government/COR review and approval, as there may be additional test items required. The following ISO/IEC 10373 test items and all other appropriate test items should be considered to ensure:

a. General Characteristics;

b. Card dimensional stability and readability;

c. Adhesion or blocking;

d. Dynamic bending stress;

e. Dynamic torsion stress;

f. Delamination;

g. Resistance to chemicals exposure;

h. Ultraviolet light;

i. Sutherland rub test;

j. Immersion in artificial perspiration;

k. RFID impact, electrostatic discharge, static magnetic field, x-ray exposure resistance;

4. Post award, during First Article Testing and Government Evaluation Phase, the contractor shall deliver test cards to USCIS CPF and LPF for personalization, deliver test cards to CBP, in the quantities indicated at the chart at the end of this section, and if necessary, travel to the CBP testing facilities for RFID sensitivity verification, and deliver test cards to ICE HSI – FL for forensic examinations. Given the results of such testing, if necessary, the contractor shall modify the RFID inlay antenna as needed or make other modifications to meet ICE HSI – FL quality standards and CBP RFID Card Format Standards. The contractor shall provide additional test cards, if additional testing is required for First Article Testing (FAT) by an independent laboratory and government entities. Contractors need to determine how many cards (personalized and non-personalized) will be required for FAT, and send all test cards that must be personalized to CPF and LPF for personalization by CPSTR 20 W lasers in Corbin and 30 W lasers in LPF, as all new PRC and EAD card stock must be compatible with both 20 W and 30 W lasers; USCIS uses FOBA Model DP20GS 20 Watt and FOBA Model DP30GS lasers to personalize PRC and EAD card stock.

The table below lists various initial test card quantities anticipated for the government evaluation: (All test cards must be sent to CPF and LPF for card personalization with preliminary test data before providing to all government entities.

Government Entities Test Card Quantities sent to

CPF

Test Card Quantities sent to

LPF

USCIS, DMD, PMB Program Office

5 EAD/5 PRC 5 EAD/5 PRC

CPF and LPF Laser Testing 100 EAD/100 PRC 100 EAD/100 PRC

CBP 50 EAD/50 PRC 50 EAD/50 PRC

ICE HSI- Forensic Laboratory 10 EAD/10 PRC 10 EAD/10 PRC Total: 165 EAD/165 PRC 165 EAD/165 PRC

5. The serial numbers on the prototype cards should have an identifier which designates the card as a prototype, using an eye readable card serial number range that is mutually agreed upon between the contractor and the government. i.e.: 2B121499990001 – 2B121499995000. In addition, the government will also place a live production order and the contractor shall provide the government with the production ready cards once authorization to proceed is granted by the Program Office and Contracting Officer.

6. The contractor shall provide 10,000 out-of-sequence PRC and EAD (with RFID and embedded holographic image) cards from each production run for testing to ensure early detection of any production issues with card batches that would otherwise be in storage until being required for card personalization at a much later date after card production.

Each delivery of 10,000 cards shall be shipped in lots of 5,000 cards to the CPF and LPF for production testing. If the LPF is not yet open for business, DMD will direct the shipment of 10,000 be sent to the CPF only until such time that both sites are available.

The card consumables will be delivered to the Corbin Production Facility and Lee’s Summit Production Facility once the site becomes operational, and possibly to one of the Forms Centers when directed.

7. Contractor shall coordinate and collaborate implementation efforts with the current contractor supporting card personalization hardware and software maintenance services provider for smooth transition to new PRC and EAD card stock implementation in CPF and LPF (if in production).

8. The contractor shall provide a card consumable quality inspection manual which provides Quality Control specifications for all card materials. These manuals shall be designed to facilitate the card consumables inspection process and provide the production staff with the information and guidelines necessary to ensure that card consumables meet the production standards.

5.4. Technical Analyses

At the direction of the Contracting Officer, the contractor shall perform technical analyses of issues concerning new card concepts, card designs, and other subjects, should these issues require focused analysis during the course of the contract.

Contractor shall attend meetings and provide meeting notes, white papers and meeting reports with detailed analysis, issues findings, and recommendations for USCIS review, considerations, and decisions.

Technical meetings will occur when there are new changes or card security concerns that would require such technical analyses.

5.5. Corrective Actions Process

The contractor shall respond to government corrective action requests arising from problems with card personalization process at the Corbin Production Facility (CPF) and Lee’s Summit Production Facility (LPF). The process should be designed to quickly determine where the problem is coming from and finding a solution. The contractor shall provide an initial response to any government corrective action request within 3 business days. In an emergency situation, response will be provided as soon as possible. The definition of an emergency situation is when something may delay or completely stop the production of cards.

The contractor shall have an internal process or plan to respond with technical analysis findings, resolutions or recommendations to corrective actions requests in place within 30 days of the contract start, and the process should coincide with the government's corrective action process found in Attachment 3. The contractor shall provide product replacements in the event their technical analysis findings and the government’s review of those findings indicate or confirms the problem reported is a valid finding, and a mutual agreement has been reached between the contractor and the government that corrective actions are required for quality improvements and product replacements are deemed necessary.

5.6. Corrective Actions Preventative Measures

The contractor shall preempt the need for Corrective Action Reports generated by LPF and CPF, by taking the necessary steps to avoid the following quality rejects and returns to contractors for replacements. Deficiencies which have resulted in corrective action in the past include:

• Delamination - Peeling card stock substrate layers;

• Bubbling card stock corners;

• Bent card stock;

• Unreadable RFID;

• Incorrect RFID manifest;

• Duplicate 1D barcode or eye readable card serial number;

• Bleeding inks;

• Burning in the card stock material;

• Discoloration or inconsistent background artwork quality;

5.7. Flexibility and Changes

The contractor shall inform the government about any potential changes in the materials, manufacturing processes, or composition of any of the consumables in this contract within 24 hours. The COR, PM and Contracting Officer must approve of any changes prior to the start of a new production run. The contractor shall provide an initial assessment of the impacts of this change on the ability to produce and personalize these cards and any other impact to the card personalization system or any possible requirement to modifying the system if such changes are accepted.

Any changes in the materials, manufacturing processes, or composition of any of the consumables may be subject to First Article Testing (FAT), and the cards shall be in accordance with the ISO and ICAO 9303 standards, CBP RFID Card Format referenced in Section 5.1.5, and ICE Homeland Security Investigations – Forensic Laboratory quality standards assessments and final approval. All cards manufactured must still be in accordance with all card design, security and feature requirements outlined in this SOW.

The government will have the final determination as to whether or not the proposed changes will require FAT testing by an independent test laboratory and the government production facility with test cards provided by the contractor. If the change causing the need for FAT wasn’t generated by the government, then the contractor shall assume the cost of doing FAT.

The government may require minor changes in the cards (i.e., changes other than those that would require a complete card redesign) in subsequent production batches to facilitate, for example, card security, identification and fraud prevention.

6. Deliverables - Plans and Reporting

6.1. Security Plan

The Security Plan (SP) shall clearly describe how the contractor will prevent unauthorized disclosure of or access to USCIS sensitive information. The plan shall specifically address the physical precautions and associated procedures taken during production, storage and shipping, and how the contractor will maintain continuity of operations in the event of natural disaster or other disasters that may impact manufacturing operations. Procedures to be followed in the event of a security incident during production, storage, and shipping should also be delineated.

Additionally, the plan shall identify all positions that will require USCIS clearances and up to date personnel security listing of in-process and Entry on Duty/Adjudication cleared personnel listing would be maintained, and include how the contractor will ensure that only personnel with the appropriate clearances have access to sensitive card stock and related consumables. USCIS

OSI will review and utilize the SP in the development of the contractor facility Site Inspection Checklist for conducting OSI physical security site inspections at the card consumables manufacturing facilities.

6.2. Quarterly Contract Status Review Meetings

Quarterly contract status review meetings shall take place between CO, COR, and contractor to discuss any outstanding issues, deliveries, corrective actions, product replacements, invoice payments, and any other issues at hand. The contractor shall provide Meeting Agenda and Meeting Minutes when meetings are held between the contractor and Program Office.

6.3. Production & Inventory Report (Consumables Log)

The contractor shall prepare, submit, and maintain a monthly report (inclusive of all orders issued against this contract) containing the following information for all card stock (by format to include serial numbers):

1. Quantities stored at the contractor's (or supplier's) facility;

2. Quantities on order but not yet completed (includes everything but completed cards);

3. A monthly record of shipments to USCIS card production facilities (to include date shipped location, and card serial number range).

The report shall be an Excel spreadsheet in a mutually agreeable format (format to be initiated by the contractor). The report shall also be submitted to the CO and COR electronically provided by the 5th business day of each month.

6.4. Corrective Action Reports

The contractor shall deliver a response to all Corrective Action Requests on any products the contractor is responsible for which is brought up in any corrective actions issues reported from any production center, through the Corrective Actions Process (see Attachment 3). The contractor shall provide an initial response to any government Corrective Action Request within three (3) business days of receipt of the Corrective Action Request. Each report should contain:

a. A description of the problem;

b. A determination of the cause of the problem;

c. A proposed solution/replacement;

d. A schedule for implementing the solution.

6.5. Corrective Action Monthly Log

The contractor shall deliver a Monthly Corrective Actions Log to the CO and COR by the 10th business day of each month. The log shall be cumulative and contain any deliverable under this contract that is reported through the Corrective Actions Process (see Attachment 3).

6.6. Technical and Security Exchange Meetings and Report

The contractor shall support Technical and Security Exchange meetings with the government on an as needed basis. This includes contractor site inspections by OSI and COR. The contractor shall prepare a meeting minutes and action items report covering the topics and decisions from each meeting for delivery within three business days after the meeting.

The contractor shall submit written requests with justifications (2 weeks prior to visits, unless it’s an emergency) to the COR and obtain approvals prior to all visits to the government facilities.

6.7. RFID Unique Identifier Manifests

All deliveries of PRC and EAD RFID enabled cards will be accompanied with a manifest cross referencing the card serial numbers and barcode with their associated RFID unique identifiers.

This manifest shall be provided with each shipment to the CPF and LPF, on a compact disc (CD) in a format that can be imported into the CPSTR database. The CD format will be defined by the government after the notice to proceed with full performance.

6.8. Project Management Plan

The Project Management Plan (PMP) shall include, at a minimum:

1. Any pending risks associated with the contract and an associated risk mitigation plan.

2. Clear definition of what information is needed from the government and the date it is required.

3. Preliminary New Card Design Task Milestone Schedule including the following key milestone activities at a minimum. (The contractor should include all other activities required from start to finished product with appropriate durations for the overall project timeline.)

a. New Card Design Task Completion;

b. Manufacture Preliminary Test Cards for First Article Testing;

c. First Article Testing/Evaluation;

d. Card Design Adjustments based on Testing/Evaluation;

e. Final First Article Testing/Evaluation, if necessary;

f. New Card Design Acceptance;

g. Manufacture Live Production Run;

4. NGSID Design and Check List/Testing Plan to demonstrate and validate compliance to all design requirements and associated FAT and government testing and evaluations.

5. Supply chain management plan.

The PMP shall also address any other method utilized to mitigate the risk of or otherwise hedge against a disruption in the supply chain of necessary commodities, components, or other items utilized in the production of PRC and EAD cards.

The Project Management Plan shall be prepared using Microsoft Office 2010 compatible document format.

6.9. Quality Control Plan

At a minimum, the plan shall include procedures for maintaining card consumables (including RFID) performance standards and identifying deficiencies in quality of services, the manufacturing processes, provisions to maintain inspection records/files, and corrective actions to prevent future occurrences.

6.10. Production/Press Run Schedule

The contractor shall provide the government with a Production/Press Run Schedule for the production of EADs and PRCs. This schedule shall include minimum and maximum volumes of production/press capabilities.

The contractor shall provide and communicate any changes or potential changes to their production capabilities that would impact either steady-state or surge production.

6.11. Deliverables Schedule

SOW

Ref Title Frequency Due To

6.1. Security Plan Once with updates

as required

Within 10 calendar days of Contracting Officer’s Notice to Proceed. CO, COR

6.1. Personnel Security

Listing Monthly Shall be provided Monthly within five

(5) business of the ensuing month. CO, COR

6.2.

Quarterly Contract Status Review Meetings and Meeting Minutes

Quarterly Shall be provided within three (3) business days following completion of the meeting.

CO, COR

6.3.

Production & Inventory Report (Consumables Log)

Monthly after a request for additional cards

Shall be provided monthly by the 5th business day of each month CO, COR

6.4. Corrective Action

Report Initial Response

Individual occurrence

Shall be provided as soon as practical after following Attachment 3 procedures.

CO, COR

6.5. Corrective Action Log Monthly Shall be provided by the 10th business day of each month. CO, COR

6.6.

Technical and Security Exchange Meetings and Meeting Minutes, Technical Analysis and Reports

As they occur Shall be provided within three (3) business days following completion the meeting.

CO, COR

6.7. RFID Manifest Each Shipment Shall be provided with each shipment, on a compact disc in .txt format.

COR, CPF,

LPF Facility Managers

6.8.

Project Management Plan/Draft Milestone Schedule/NGSID Design & Test Plan

Once with updates as required

Within 10 calendar days of Contracting Officer’s Notice to Proceed. CO, COR

6.9. Quality Control Plan Once with updates

as required

Within 10 calendar days of Contracting Officer’s Notice to Proceed. CO, COR

6.10 Production/Press Run

Schedule

Once prior to full production TBD COR

7. Delivery Instructions and Capacity Requirements

The contractor shall supply the ordered amount of card stock units to USCIS’ Corbin Production Facility (CPF), in Corbin, Kentucky, and Lee’s Summit Production Facility (LPF), in Lee’s Summit, Missouri, in accordance with the specific requirements of each delivery order.

The contractor shall securely store all items that are not immediately shipped to the USCIS Card Production Facilities. All cards shall be stored in environmental conditions that optimize the functionality and shelf life of the consumables. The contractor's manufacturing facility and process shall be sufficiently secure to ensure that USCIS unique or sensitive card items (such as the card stock) are not compromised. The contractor shall be capable of securely storing all USCIS card stock for the entire duration of this contract. Stored USCIS card components will be distributed in several areas sufficient to ensure that unauthorized access will not provide an intruder with the materials necessary to make a USCIS card.

Access to secure storage shall be limited and each unit of secure card stock manufactured, stored, and shipped to the USCIS must be fully tracked and disclosed to the USCIS. The contractor facilities and all contract personnel involved with the handling and shipping of cards will be subject to the conditions of Section 6, Security Requirements.

If, prior to delivery to USCIS, the contractor is required to dispose of waste and defective supplies and consumables that have not been converted into USCIS-unique products, the contractor shall handle such disposition in accordance with local, state, and federal environmental regulations and best commercial practices. If the waste and defective supplies and consumables have been converted into USCIS-unique deliverables, the contractor shall immediately notify the Contracting Officer's Representative (COR), include the relevant information in the monthly report, and await further disposition instructions. USCIS will require that either the contractor ship the items to the USCIS or proceed with the destruction of and disposal of the items. Delivery addresses are shown below.

DHS, USCIS Corbin Production Facility:

203 Allison Blvd.

Corbin, Kentucky

DHS, USCIS Lee’s Summit Production Facility:

Suite 3370 777 NW Blue Parkway Lee’s Summit, Missouri

The contractor shall ensure that any items removed from storage for shipment to government facilities, shall be shipped using the First In, First Out (FIFO) inventory draw down methodology, unless otherwise directed USCIS, to ensure no items are left in storage so long as to impact any usage warranties.

Within three business days of the contractor's receipt of a written request for supplies the contractor shall deliver to the production facility the products required. Shipments shall be insured. The contractor is responsible for all shipping costs.

It is anticipated in the initial phase of the contract, that products will be shipped directly to DMD production facilities to ensure quick ramp up of PRC and EAD production at the DMD production sites. To facilitate the ramp up, the government may require the contractor to deliver up to the guaranteed minimum as part of the first delivery order.

7.1. Packaging

The contractor shall package the cards in methods that ensure the minimization of direct handling and the reduction of any potential for the creation and deposition of debris or scratching of the card stock. The contractor shall package all materials with labeling that clearly indicates production dates and lot and beginning and ending 1D barcode serial number ranges and a separate compact disc (CD) containing the RFID data manifest for inventory management at the CPF and LPF.

8. Training

Any contractor employee requiring unescorted access to USCIS facilities or IT systems shall complete any USCIS required training and provide the COR with copies of the associated training certificates for all contractor personnel who completed the training. Any such training, which may include Security Awareness, Records Management and Ethics and Integrity, will be provided to the contractor via briefing on a compact disk (CD).

Key personnel minimum certification and experience requirement