Avn Ground Support SOW Final Version.doc

SOW – Aviation Ground Support Final Version 01.02.09

Attachment 1

AIR EVACUATION

AVIATION GROUND SUPPORT

STATEMENT OF WORK

Table of Contents

41.

Background

42.

Purpose

53.

Contractor Responsibilities/Specific Tasks

5a.

Proposed Contract Service Area

5b.

Contractor Responsibilities

6c.

Specific Tasks

9TASK 0001 Preparedness Planning

90001A Operational Plan Development

110001B Airfield Site Plan

110001C Staffing Plan

120001D Support for Regional Evacuation Planning

120001E Travel to Support CLINs 0001A and 0001B

12TASK 0002 Training/Exercises

120002A Training

120002B Exercises

130002C Equipment

13TASK 0003 Pre-Event Operations

140003A Notification

140003B Alert (Prepare to Deploy)

140003C Activate (Deploy & Stage)

14Task 0004 Operations – Airport Ground Support Services

150004A Ramp Services

150004B Equipment

150004C Aircraft Ground Support Management

160004D Event Demobilization

16Task 0005 – Operations - Passenger Service Support

160005A Passenger Reception & Escort

170005B Passenger Service Support Management

170005C Event Demobilization

17TASK 0006 Other

170006A Reporting

170006B Project Management

170006C Accounting Support

170006D Contract Close Out Costs

180006E General Travel Support

180006F Worker Temporary Shelter

18d.

Deliverables

18TASK 0007 Post-Event Operations

180007A Notification

190007B Alert (Prepare to Deploy)

190007C Activate (Deploy & Stage)

19Task 0008 Operations – Airport Ground Support Services

190008A Ramp Services

190008B Equipment

200008C Aircraft Ground Support Management

200008D Event Demobilization

20Task 0009 – Operations - Passenger Service Support

200009A Passenger Reception & Escort

200009B Passenger Service Support Management

200009C Event Demobilization

STATEMENT OF WORK

1. Background The Federal Emergency Management Agency’s (FEMA) extensive planning of evacuation procedures has the potential to prevent the unnecessary loss of life in the days prior to landfall of a hurricane or other major disaster. The planning and execution of an evacuation relies on many modes of transportation including ground, air, watercraft, and rail methods. The purpose of this statement of work is to obtain aviation ground support services at designated airports to assist in the safe and timely precautionary mass evacuation of the critical transportation needs, general (ambulatory) population to pre-designated Host States in the event of a major disaster. In the event of a declared emergency or major disaster such as a Category 3 or higher hurricane, air evacuation operations will be conducted at designated airports. FEMA, along with state and local authorities, will be responsible for transporting Critical Transportation Needs (CTN) residents to safe locations outside of the affected area. CTNs are residents that do no have the means to self-evacuate.

2. Purpose The planning assumption is that an air evacuation of up to 20,000 CTN evacuees from an incident area will occur during a hurricane driven evacuation. FEMA's intent is to Mission Assign the Department of Defense (DoD) Air Mobility Command (AMC) to contract aircraft for this evacuation. AMC will secure the appropriate number of aircraft to transport non-ticketed CTNs with baggage within a twenty-eight (28) hour operating window to designated Aerial Ports of Debarkation (APOD). The aircraft will be a combination of narrow body and wide body airframes. A temporary terminal and screening facility for evacuation of CTNs will be identified before the onset of an event such as a hurricane.

In addition to evacuation of CTNs, there will also be a simultaneous evacuation of an expected surge (approximately 30,000) of ticketed passengers (including tourists). The airline industry has pledged to fly all ticketed passengers out of the commercial terminal in the event of a required evacuation. This will be accomplished by adding additional sequences to the current flight schedule and/or aircraft with greater passenger capacity, but may include additional aircraft contracted through the AMC. Those ticketed passengers will depart as they normally would through the terminal. As a result, the commercial flight ground support personnel and equipment is assumed to be unavailable to support the additional CTN evacuation flights.

The evacuation flights for CTNs will share the airfield tarmac, but use a separate Transportation Security Agency (TSA) screening facility. TSA will deploy additional screeners and security from the Federal Air Marshal Service (FAMS) to support the increased passenger and baggage screening demands. These evacuees will be transported to the airport via surface transportation contracted by state, local or federal authorities. The surface transportation may commence at H-48 where “H” equals the time at which the Tropical Storm Force Winds reach the coast.

All AMC contracted aircraft planning, including command and control, will be done from the Tanker Airlift Control Center (TACC) with visibility in the Group Decision Support System (GDSS) at the Incident Command Post (ICP). Projected aircraft turn time is 1.5 hours for narrow body aircraft, and two hours for wide body aircraft.

The expected situation will be such that off-airport food, lodging, gas, supplies, etc. will probably not be available. The local airport workforce will be concerned with their own safety and the welfare of their families to include compliance with possible mandatory evacuation orders. The use of a workforce from outside of the potential impacted area will be a necessity. All evacuation support personnel must arrive totally self-sufficient. Coordination will be required with the airport authorities to find a lodging area on the airport grounds, but the contractor will be responsible for sheltering and overall welfare of their on-site personnel.

The unified Evacuation Group (Federal/State/local) is responsible for the coordination of CTN evacuees departing the airport. This will be conducted in the TSA screening facility. The process includes:

1. Provision of reception area for hydration, food, restrooms, etc., prior to embarkation.

2. Security screening for air movement: TSA will employ appropriate screening techniques to ensure the safety of the air transportation system.

3. Aircraft passenger manifest: With the assistance of the contractor, the evacuation group will coordinate the manifesting of the CTNs and provide boarding instructions. The evacuee luggage will be scanned by TSA and then moved to the appropriate aircraft. The manifest will be made available by email/fax upon departure, provided electronic transmittal is possible under conditions at hand, and/or a hard copy that would be made available to designated person upon arrival. Every attempt will be made to include individual registration information.

4. The evacuee luggage will be scanned by TSA and then moved to the appropriate aircraft. Screened luggage will remain segregated until arrival at the final destination.

5. Airport shuttle buses, escorted by appropriate local personnel, will move evacuees to aircraft for loading.

With the exception of companion/service animals, there will be no pet transportation on the emergency evacuation aircraft.

3. Contractor Responsibilities/Specific Tasks

a. Proposed Contract Service Area

FEMA will create a service area for this contract that would be inclusive of FEMA Region IV that includes the states of AL, GA, FL, KY, MS, NC, SC and TN as well as FEMA Region VI that includes the states of AR, LA, NM, OK and TX. The contractor would be required to accept an order placed for a location within the service area. Possible airports include, but are not limited to: Louis Armstrong Airport, New Orleans, LA; Oklahoma City, OK; Fort Smith, AR; Memphis, TN; Louisville, KY; Indianapolis, IN; and Atlanta, GA. FEMA could require services outside the contract service area, which will be subject to acceptance form the contractor.

b. Contractor Responsibilities

The contractor shall manage the total work effort associated with delivery support required herein to assure fully adequate and timely completion of these services. Included in this function will be a full range of management duties including, but not limited to, planning, resourcing, scheduling, and quality control.

The contractor will provide labor, equipment and logistics in support of operations involving the arrival and departure of as many as 90 aircraft during a 24 hour evacuation window. This statement of work will consist of two concurrent work efforts. For the first work effort the contractor will perform basic ground operations to include but not limited to aircraft marshalling, and baggage handling and loading. The contractor will also provide CTN passenger service support to process evacuees through the evacuation terminal to aircraft boarding, and will include ticketing, movement, holding, assembly, boarding, manifesting, and other miscellaneous passenger management efforts. These work efforts will be structured around two key phases that include pre-event preparedness and advisory planning, as well as mobilization and event-specific crisis action planning.

c. Specific Tasks

CONTRACTOR would conduct preparedness activities for aviation ground support services at a designated airport in the event of a mass evacuation air operation. This would include operational planning, training, exercises and pre-event activities during the period of performance of the contract.

Geographic Area of Focus and Operations: The Contractor would be prepared to provide preparedness activities for aviation support to mass evacuation operations from the designated airport.

Evacuation Population: The total evacuation population will depend upon the location. For planning purposes, the contractor would be capable of providing assistance to evacuate a population up to 20,000. The Government estimates that as many as 90 aircraft arrivals and departures may require ground support services and related logistics support over the course of the evacuation.

Planning: Federal, State and local governments have been involved in mass evacuation planning for the “at risk” localities in the Gulf Coast for the last several years. The capability of a precautionary air evacuation of general population and a surge of tourists from a major metropolitan airport is relatively new. To facilitate this expanded planning effort, the contractor would provide planning expertise in aviation operations and specifically ground support services throughout the contract period.

Preparedness Planning - includes the development and refinement of operational and tactical plans that integrate specific capabilities (personnel and equipment) into the overall effort.

Training – develop a training program for their employees on all elements of the air evacuation operation. This would include an overview of airfield operations, security requirements and working in a high stress situation.

Exercises – The contractor would develop a full understanding of the operational plan and expectations during times of activation. This will include participation in functional field exercises to validating proof of concept and operational plan demands.

Pre Event Activities – The contractor would ensure that the evacuation planning with Federal, State, and local governments maintains a readiness posture. This would include the ability to communicate with all personnel and potential pre-declaration deployments.

TASK 0001 Preparedness Planning

Preparedness Planning would include Federal, State and local governments in a unified effort that results in validated, executable plans for aircraft ground support and customer service support. Operational and tactical tasks are developed through the planning process that would include a capability inventory based upon on-location airfield site surveys. This process would help to develop staffing plans and equipment requirements.

0001A Operational Plan Development This planning would include the development and refinement of operational and tactical plans that integrate specific capabilities (personnel and equipment) into the overall effort.

The Contractor would be generally knowledgeable of State and local government evacuation plans and have an in-depth understanding of airport authority plans. With this understanding, the contractor would develop a report of an analysis of the situation, followed by a detailed plan outlining the tasks to be performed, staffing and equipment requirements to perform the services under this contract. Identification and qualification of all personnel is in accordance with standard industry practice as required for the performance of this work.

The contractor will work with the Government on advanced planning. Advanced planning will identify an estimated number of total flights moving an estimated number of CTN passengers during the planned emergency evacuation. A planning assumption will identify an aircraft maximum on ground (MOG) and working MOG. Airport Authority Operations in coordination with the Incident Command Post (ICP) and the contractor would determine parking spots for evacuation aircraft. ICP would inform the TSA screening facility staging area to release a specified number of passengers based on the aircraft’s available seats. Passenger and baggage will load in 1.5 hours for narrow body aircraft and 2 hours for wide body. Aircraft will not delay takeoff for loading of baggage. Any baggage that cannot be loaded will be flowed on a later mission going to the same destination. Any baggage that is left behind at termination of operations would be put into a storage area. Aircraft servicing is not planned to be provided at the evacuating airport. The airport should have sufficient parking space to sequence MOG to facilitate operations.

Planning would include the following contractor responsibilities:

· Perform ground support and aircraft marshalling for up to MOG aircraft simultaneously, during the evacuation window

· Be responsible for the movement and accountability of baggage from the screening area through the loading of assigned aircraft.

· Be responsible for all health, welfare, safety and sustainment issues for its personnel. Must be self-sufficient.

· Obtain all licenses, permits, insurance, and other documents necessary to perform airport ground support operations (all required documentation would be provided to the Contracting Officer’s Technical Representative (COTR) in advance of contract award).

The contractor would be required to provide aviation ground support equipment to assist the air evacuation. This includes the following EQUIPMENT:

· Baggage carts used for movement of luggage from the screening facility to the aircraft, and excessive customer baggage to an on site storage area

· Belt loaders and transporters for loading passenger luggage onto aircraft storage areas

· Tug tractors to move any equipment that cannot move itself (e.g., bag carts, air starters, and other equipment)

· Push tugs and tractors used to move aircraft.

· Aircraft tow bars.

· Ground power unit vehicle(s) capable of supplying power to aircraft parked on the ground

· Air conditioning units to cool aircraft interior during passenger boarding and waiting periods (when aircraft cooling system is not running)

· Passenger boarding stairs used to provide a way to transport people safely and efficiently from the ground to and from an aircraft

· Light carts for night time operations

· Chocks to prevent an aircraft from moving while parked

· Battery powered megaphones, handheld two-way radios, flashlights and safety equipment.

· Wheelchairs

Note: Equipment requirements would be verified and updated based upon airfield site surveys and direct coordination with airport authorities and FEMA.

The contractor would provide baggage handling / loading personnel to provide the services required to move evacuee personal effects from the TSA screening facility to the airfield and load on appropriate aircraft:

· Transport baggage from TSA screening points onto the airfield to eight loading points. In addition, baggage may be pre-positioned at predetermined parking spaces before aircraft arrive.

· Luggage handling usually by means of belt loaders and baggage carts

The contractor would provide airport ramp personnel to provide aircraft servicing in support of the mass evacuation:

· Marshall (parking) aircraft on the ramp

· Towing with pushback tractors

· Ground power unit(s) (so that engines do not need to be running to provide aircraft power on the ground)

· Positioning passenger stairs and wheelchair lifts

· Hydraulic mules (units that provide hydraulic power to an aircraft externally).

· Air conditioning unit(s)

The contractor will be required to provide the following services:

· Fueling

· Cabin service

· Security checks

· Air starters

· Lavatory services

· Catering

· De/Antiicing

· Water Cartage.

The Contractor would comply with all lawful requirements of FAA, TSA and the airport authorities. This includes, but is not limited to weight and balance compliance when loading baggage on the aircraft, ramp access restrictions, and other matters within the jurisdiction of such authorities to including liability insurance.

0001B Airfield Site Plan

The contractor will conduct an airfield site survey and a contractor site plan will be developed and delivered to FEMA. The on-site survey will be conducted cooperation with the airport authority and other appropriate authorities.

0001C Staffing Plan

Contractor would identify and provide the FEMA, with a cadre staffing plan that identifies all personnel requirements for planning, training, exercise participation and actual operations. The Contractor would be responsible for the care and supervision of its own personnel. The Contractor would be expected to provide sleeping cots, food and beverages for their people. The Contractor would be solely responsible for supervising their employees, scheduling work and rest periods and other considerations required by law and labor contracts. The contractor would supply personal safety equipment for its personnel including but not limited to ear and eye protective devices, safety vests, and lighted aircraft wands. Identification and qualification of all personnel is in accordance with standard industry practice as required for the performance of this work.

0001D Support for Regional Evacuation Planning

The contractor would consult with the Air Transport Association and mutual aid organizations such as South East Aviation Disaster Operations Group in developing the plans required under this section. The Contractor would be generally knowledgeable of State and local government evacuation plans and have an in-depth understanding of airport authority plans. With this understanding, the contractor would assist FEMA in developing a regional evacuation plan.

0001E Travel to Support CLINs 0001A and 0001B

Self explanatory.

TASK 0002 Training/Exercises

0002A Training

A training program would be developed to prepare the contractor’s staff on all the requirements for mass evacuation air operations. This would include operations of the unified command, liaison requirements and performing airfield operations.

The contractor would develop a trained cadre of operators capable of executing all identified functional responsibilities delineated within the contract. The cadre shall be equipped and able to respond within the timeframes denoted within the contract inclusive of “pre-event” activation activities. The trained cadre would be prepared for full response no later than 30 days after award.

Contractor would develop documented credentialing that demonstrates staff is trained and proficient in their assigned duty areas.

0002B Exercises

The contractor would participate in an exercise program to gain a full understanding of the operational plan and expectations during times of execution. This would include participation in situational drills and full scale exercises to validate proof of concept.

Task 0002B1 Operations Based Exercise - Situational Drill The contractor would participate in situational drills to evaluate the initial phase of its mass evacuation operations. Contractor would provide a report on the drill to FEMA.

Task 0002B2 Operations Based Exercise – Cadre Scale Exercise Once the parties define the goals and organizational participation that is appropriate, operational and other functional items and services needed to execute an exercise would be mutually agreed upon by FEMA and the Contractor. The services needed for an FSE would include an appropriate number of staff and equipment to control the entire event from activation, through operational execution and final de-activation. While a one-day exercise is anticipated, some staff would necessarily operate beyond that time period. In addition, travel, field/ location vehicle rental and deadhead costs should be included as required. Since the purpose of the event would be to familiarize contract leadership and management with FEMA directed evacuation operations, only a limited staff would be required and cost support for a limited observation staff would be necessary.

Task 0002B3 Operations Based Exercise – Full Scale Exercise (FSE) Once the parties define the goals and organizational participation that is appropriate, operational and other functional items and services needed to execute an exercise would be mutually agreed upon by FEMA and the Contractor. The services needed for an FSE would include an appropriate number of staff and equipment to control the entire event from activation, through operational execution and final de-activation. While a one-day exercise is anticipated, some staff would necessarily operate beyond that time period. In addition, travel, field/ location vehicle rental and deadhead costs should be included as required. Since the purpose of the event would be to identify and document process effectiveness and opportunities for improvement, cost support for a limited observation staff would be necessary. The cost to support administration and accounting functions for the exercise would be included.

0002C Equipment

Not all exercises will require the contractor to supply equipment. If it is determined by FEMA that equipment is needed for the exercises described in Task 0002B, the contractor will be required to supply the amount and type of equipment as specified in the Task Order. The contractor must transport, stage, and maintain sufficient equipment to handle a specified number of aircraft, both wide body and narrow body, MOG. All equipment operators must be licensed to operate such equipment as applicable.

TASK 0003 Pre-Event Operations

Based upon integrated planning with Federal, State, and local governments, preparations would be made to have personnel and equipment ready to respond. Once an operational response plan is created, it would be periodically reviewed (on a monthly basis from June to November) to enhance readiness. A readiness posture would be developed to complement the plan and provide a ready response.

0003A Notification Contact employees & equipment providers to determine availability. This would include the number and time required to conduct operation.

0003B Alert (Prepare to Deploy) Upon notification to the contractor’s Point of Contact (“POC”) or a designee as indicated in writing, and issuance of a verbal or written task order, the contractor would begin coordination activities to allocate adequate resources in preparation of operation of an air evacuation. The contractor will determine staffing plan requirements that identifies minimum number of personnel to alert in preparation for activation (Deployment and Staging).

0003C Activate (Deploy & Stage) Upon direction from FEMA Contracting Officer, the air evacuation ground support staff would be activated. Personnel would report to the airfield and prepare to implement the operation. Equipment would be staged at the designated airport. Communications would be established with FEMA entities at the Incident Command Post and other government authorities as required.

Task 0004 Operations – Airport Ground Support Services

Following activation and upon receipt of an execution order, the Contractor would provide ground support services and passenger service support to assist in the management of a mass evacuation. It is anticipated that there may be a 3-day advance notification before actual passenger embarkation. Evacuation operations would likely to occur over a three-day period, but may be over a shorter timeframe depending upon the event.

The Following table outlines a typical evacuation sequence for planning and event management purposes, where “H-“indicates the final hour of the effort.

POTENTIAL ACTIVATION TIMELINE

0004A Ramp Services Upon the impending arrival of the first aircraft, the contractor must start the ground support operations which include but are not limited to: marshalling aircraft in and out of airfield, preparing arriving aircraft for passengers and baggage, transport and load baggage, and prepare aircraft for takeoff. Contractor must have sufficient personnel and equipment to handle the aircraft simultaneously.

0004B Equipment The contractor must transport, stage, and maintain sufficient equipment to handle a specified number of aircraft, both wide body and narrow body, MOG. All equipment operators must be licensed to operate such equipment as applicable.

0004C Aircraft Ground Support Management The contractor will provide management and supervisory personnel to oversee the aircraft ground support operations.

0004D Event Demobilization After the storm has passed and as soon as practicable and safe, the contractor will return to the airport to remove any remaining equipment. Contractor will prepare after-action report for the Contracting Officer Technical Representative (COTR).

Task 0005 – Operations - Passenger Service Support

CTN evacuees being air evacuated from an affected area would come from one of a number of pick up points. The State Department of Social Services would coordinate the processing and local transportation. CTN evacuees would be limited to one carry on item (purse, diaper bag, etc.) and one piece of checked luggage (no more than 45 inches total dimensions). Animal screening will be done at the pick-up points so that only service animals are admitted, no household pets. CTNs would be manifested for surface movement at their pick up points prior to arriving at the airport This registration process would generate barcode wrist bands and luggage identification tags. Aircraft manifesting would be required on-site. Security would be in-place at the entrance and exit of the screening facility. All incoming buses and individuals would be screened. Unauthorized individuals and vehicles would be turned away. CTN evacuees would receive screening and boarding process instructions at the screening facility. They would enter the TSA screening area with luggage in hand.

SPECIAL NOTE:

People who are customer service professionals, would be capable of working in a high stress environment, provide care and service to a large group of individuals who may be nervous, uncomfortable, tired, short tempered and/or afraid because of the current course of events. They would be experienced in providing crowd control, maintaining a calm, secure, non-violent and safe environment. To be successful, they also must be aware of and deal with time constraints. The volume of work and demands on them would be constantly changing because of factors that they cannot control: the arrival rate of people to the TSA screening facility, processing times because of varying queues (i.e., waiting lines), uneven flow rates through security screening areas, and the number of flights per hour because of aircraft and runway availability.

0005A Passenger Reception & Escort Passenger service personnel (PSP) would meet buses, instruct passengers on procedures before passengers disembark buses, direct and guide passengers into USPS facility, answer any questions and otherwise keep passengers calm and informed. They will identify, provide and arrange assistance to passengers if they need help with their baggage, directions, moving through the facility, onto shuttle buses, and up stairs onto waiting aircraft (assume 5 to 10 per cent will require assistance). They would also explain luggage and flight check in rules and procedures, and answer questions. PSP will assist with manifesting process and provide each passenger a color coded tag that designates their destination. They would direct passengers to TSA screening area and move screened baggage to secure baggage area for transport to aircraft. They would continue to direct passengers to Flight Queuing Area, onto shuttle buses and onto the aircraft. PSP would ensure that passengers in area are manifested and departing on the same flight.

0005B Passenger Service Support Management The contractor will provide management and supervisory personnel to oversee the passenger service support operations.

0005C Event Demobilization After the storm has passed and as soon as practicable and safe, the contractor will return to the airport to remove any remaining equipment. Contractor will prepare after-action report for the Contracting Officer Technical Representative (COTR).

TASK 0006 Other

0006A Reporting The Contractor would submit various reports and deliverables specifically called for in items referenced above. There is no separate pricing (NSP) for reporting. As shown below, the cost is included in other CLINs.

0006B Project Management This task covers executive management, program and project management, contracting with FEMA, meeting with FEMA, reporting to FEMA, reviewing contracts and contract modifications, and negotiating contractual issues.

0006C Accounting Support The labor necessary to maintain the proper books of account, document expenses, pay for acquisitions, pay subcontractors, develop invoices, manage cash flow and report results of the program operations.

0006D Contract Close Out Costs Activities include the following: closing out contractual relationships, payment of final billings, closing facilities, return of rented/leased equipment, completion of final accounting and reporting, preparation of field communications and technology equipment for distribution to a FEMA designated facility or other location, preparation of Locations Support equipment for distribution to a FEMA or other designated facility and archiving of records.

0006E General Travel Support The Contractor would manage and provide funding for all aspects of travel for its employees to include travel costs as well as room and board, etc. In the event the contractor is unable to locate lodging and/or food in the field, the government may, at it sole discretion, provide such lodging and/or food; in such cases the government will not reimburse the contractor for lodging and/or food.

0006F Worker Temporary Shelter Contractor will be responsible for the care and well-being of their on-site employees, including but not limited to: setting up temporary shelter as a worker rest area and eating area, and providing food, water, cots, blankets and safety equipment.

d. Deliverables

TASK 0007 Post-Event Operations

Based upon integrated planning with Federal, State, and local governments, preparations would be made to have personnel and equipment ready to respond to returning evacuees to airport of origin. Once an operational response plan is created, it would be periodically reviewed (on a monthly basis from June to November) to enhance readiness. A readiness posture would be developed to complement the plan and provide a ready response.

0007A Notification Contact employees & equipment providers to determine availability. This would include the number and time required to conduct operation. For return of-evacuee efforts, services and equipment quantities will likely be less than those used for a corresponding and expeditiously executed evacuation; however durations will likely be greater.

0007B Alert (Prepare to Deploy) Upon notification to the contractor’s Point of Contact (“POC”) or a designee as indicated in writing, and issuance of a verbal or written task order, the contractor would begin coordination activities to allocate adequate resources in preparation of operation of an air return of evacuees. The contractor will determine staffing plan requirements that identifies minimum number of personnel to alert in preparation for activation (Deployment and Staging).

0007C Activate (Deploy & Stage) Upon direction from FEMA Contracting Officer, the air return of evacuees ground support staff would be activated. Personnel would report to the arriving airfield and prepare to implement the operation. Equipment would be staged at the designated arriving airport. Communications would be established with FEMA entities at the Incident Command Post and other government authorities as required.

Task 0008 Operations – Airport Ground Support Services

Following activation and upon receipt of an execution order, the Contractor would provide ground support services and passenger service support to assist in the management of a large-scale return of evacuees. It is anticipated that there may be a 3-day advance notification before actual passenger embarkation. Operations would likely to occur over three day period, daylight operations only.

0008A Ramp Services

Upon the impending arrival of the first aircraft, the contractor must start the ground support operations which include but are not limited to: marshalling aircraft in and out of airfield, preparing arriving aircraft for passengers and baggage, transport and load baggage, and prepare aircraft for takeoff. Contractor must have sufficient personnel and equipment to handle the aircraft simultaneously.

0008B Equipment The contractor must transport, stage, and maintain sufficient equipment to handle a specified number of aircraft, both wide body and narrow body, MOG. All equipment operators must be licensed to operate such equipment as applicable.

0008C Aircraft Ground Support Management The contractor will provide management and supervisory personnel to oversee the aircraft ground support operations.

0008D Event Demobilization After the CTN have been safely returned to their home of origin, the Contractor will stand-down from the operation and properly demobilize all contract personnel and equipment. Contractor will prepare after-action report for the Contracting Officer Technical Representative (COTR).

Task 0009 – Operations - Passenger Service Support

CTN evacuees being air evacuated from an affected area would come from one of a number of airports, returning to the airport of origin. The State Department of Social Services would coordinate the processing and local transportation from the airport to points closer to their homes. CTN evacuees would be limited to the single carry on item (purse, diaper bag, etc.) and piece of checked luggage (no more than 45 inches total dimensions) originally taken as part of the evacuation. CTNs would be manifested for surface movement at their debarkation points prior to arriving at the airport aircraft manifesting would be required on-site. Limited security will be in-place at the arrival facility to ensure a safe and orderly return of CTNs to their original point of evacuation. CTN evacuees would receive screening and boarding process instructions at the screening facility from their departing airport.

0009A Passenger Reception & Escort Passenger service personnel (PSP) would meet on the returning flights, instruct them on applicable procedures, direct and guide passengers into arrival terminal, answer any questions and otherwise keep passengers calm and informed. They will identify, provide and arrange assistance to passengers if they need help with their baggage, directions, moving through the facility, and onto follow-on transportation (assume 5 to 10 per cent will require assistance). They would also explain luggage procedures, and answer questions. They would direct passengers to the checked baggage claim area. They would continue to direct passengers from the baggage claim area to any follow-on transportation efforts.

0009B Passenger Service Support Management The contractor will provide management and supervisory personnel to oversee the passenger service support operations.

0009C Event Demobilization After the CTN have been safely returned to their home of origin, the Contractor will stand-down from the operation and properly demobilize all contract personnel and equipment. Contractor will prepare after-action report for the Contracting Officer Technical Representative (COTR).

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