Attachment_H_-_Past_Performance_Questionnaire_and_Client_Authorization.pdf

ATTACHMENT H

CLIENT AUTHORIZATION LETTER

DEAR “CLIENT”:

We are currently responding to the Federal Emergency Management Agency (FEMA) Request for Quotation No. HSFE60-17-R-0003 for the Customer and Data Services for the Risk MAP Program.

FEMA is placing emphasis in their procurements on past performance as a source selection factor. They are requiring that clients of entities responding to their solicitations be identified and their participation in the evaluation process be requested.

In the event you are contacted for verification and/or information on work we have performed, you are hereby authorized to respond to those inquiries.

We have identified Mr./Ms. of your organization as the point of contact based on their knowledge concerning our work.

Please provide your comments on the attached “Past Performance Questionnaire” and return them to: Lora Eskandary at the following email address:

lora.eskandary@fema.dhs.gov

The SUBJECT LINE on the email shall be as follows: “Past Performance Questionnaire for HSFE60-17-R-0003”. If SUBJECT LINE does not provide this reference, the Government will not open the document; thus, the information contained in the questionnaire will not be evaluated.

ALL PAST PERFORMANCE QUESTIONNAIRES MUST BE RECEIVED BY

THE DUE DATE FOR RECEIPT OF PROPOSALS WHICH IS: (Insert Date and Time)

Your cooperation is appreciated. Any questions may be directed to: Barry Taylor, FEMA Contracting Officer at barry.taylor@fema.dhs.gov.

Sincerely, mailto:lora.eskandary@fema.dhs.gov mailto:barry.taylor@fema.dhs.gov

PAST PERFORMANCE QUESTIONNAIRE

CDS Solicitation HSFE60-17-R-0003

The Department of Homeland Security (DHS)/FEMA recently released a request for proposal for the Customer and Data Services for the Risk MAP Program. Offerors were asked to provide information on contracts similar in nature, size and complexity to this requirement on which they had performed in the past. An offeror may submit you as a reference for past performance. (See blocks 1 & 2 below).

We need your opinion on how well the contractor performed on this contract. Please fill out the attached questionnaire and return to Lora Eskandary at the following email address: lora.eskandary@fema.dhs.gov

The SUBJECT LINE on the email shall be as follow: “Past Performance Questionnaire for HSFE60-17- R-0003”. If SUBJECT LINE does not provide this reference, the Government will not open the document.

Your input will be confidential. DHS/FEMA may contact you to clarify or verify any information provided. Please note, your comments will be used to form the basis for evaluation of this offeror. Thank you in advance for your assistance. If you have any questions, please contact Barry Taylor, Contract Officer, by email at the following email address: barry.taylor@fema.dhs.gov

CERTIFICATION: By law, the Government will not disclose the names of individuals providing reference information during discussions with the contractor identified in Block 1 below.

Block 1. Contractor

Block 2. Contract Name/Identifier

I HEREBY CERTIFY THAT THE INFORMATION PROVIDED IN THIS QUESTIONNAIRE IS

ACCURATE AND COMPLETE TO THE BEST OF MY KNOWLEDGE.

Evaluator’s Printed Name Title/Role (e.g. Program Manager, Contracting Officer)

Evaluator’s Mailing Address (Agency, Bldg/Room, Street, City, State, Zip)

Evaluator’s Signature Date Phone Fax/Email

INSTRUCTIONS: Two forms are provided to document your opinion: 1) Performance Rating Form; and

2) Supplemental Comment Form. Please fill out each form in accordance with the instructions provided on each. Please use the following standards in arriving at your rating:

Outstanding - Contractor, on balance, exceeded client expectations and requirements Satisfactory - Contractor, on balance, met customer expectations and requirements Unsatisfactory-Contractor, on balance, was either marginal or did not meet customer expectations and requirements Other - The element is not applicable, no data has been obtained, or additional comments are provided mailto:lora.eskandary@fema.dhs.gov mailto:barry.taylor@fema.dhs.gov

Performance Element Outstanding Satisfactory Unsatisfactory Other/Comments

1. QUALITY OF SOLUTION: The contractor comprehended the goals, thoroughly researched the problem, and presented a comprehensive, complete, feasible, and effective solution. (Met the needs and performed successfully).

2. EFFECTIVE AND EFFICIENT USE OF

RESOURCES: The contractor deployed, in a timely manner, the proper amount and type of personnel, facilities and other resources to support the project. Use of subcontractors was appropriate in supporting the project.

3. COMMUNICATION: The contractor worked and communicated well with client management, staff, and contracting officials as well as with his or her own staff and subcontractors.

4. TIMELINESS OF PERFORMANCE:

The contractor planned and proposed realistic schedules, successfully monitored performance and completed work on time.

5. CUSTOMER SATISFACTION: The contractor exhibited a commitment to customer satisfaction and achieved customer satisfaction.

6. RESPONSIVENESS AND

ATTENTIVESNESS: The contractor exhibited reasonable and cooperative behavior in response to client changes, criticism/rejection of contract deliverables and in detecting and correcting errors, poor performance, and other problems.

7. COST CONTROL: The contractor successfully planned and proposed realistic costs and monitored performance, and consistently operated at or below budget.

For #8 and #9 please answer "Yes" or "No" as appropriate

YES NO

8. Given the choice would you do business with this contractor again?

9. Did either you or the contractor have to resort to litigation to resolve problems?

Supplemental Comment Form

Please provide any additional comments regarding your performance element ratings in the appropriate spaces below. Please add additional pages as necessary.

Performance Element #1, Quality of Solution:

Performance Element #2, Effective and Efficient Use of Resources:

Performance Element #3, Communication:

Performance Element #4, Timeliness of Performance:

Performance Element #5, Customer Satisfaction:

Performance Element #6, Responsiveness and Attentiveness:

Performance Element #7, Cost Control:

Question #8, Given the choice would you do business with this contractor again?

Question #9, Did either you or the contractor have to resort to litigation to resolve problems?

Additional Comments.