SOW_PTS_bridge_(3).docx

Risk MAP Production and Technical Services – Bridge Contract Statement of Priorities - Standard Operations Task Order

The following Statement of Priorities complements the original Risk MAP Statement of Objectives. The following seven elements articulate the program’s priorities. To the degree possible, these elements are described in terms of the program priorities rather than a specific, prescriptive approach. FEMA, the PTS contractor, and the other Risk MAP contractors will work towards meeting these objectives. This SOP is written to follow the Risk MAP Program Work Breakdown Structure (PWBS).

PM.01- Program Management

PM.01.01 - Program Support Services

· Provide Program Area management support - Participate in and contribute to regularly scheduled Integrated Program Area A1 meetings to improve the analysis, control, and integration of Program Area operations.

· Provide Program Executive Office Services – Develop and implement joint strategies for achieving the vision and commitments of Risk MAP and support the execution of the program governance

· Provide Program Performance Support - Monitor and report upon program performance metrics, track and monitor work products and deliverables, develop the F6 Report

· Provide Program Planning and Control – Establish baselines and track/monitor/report cost and schedule performance

· Provide Risk and Issue Management support. Provide Change Control Support and support for transition coordination, including refinement of the transition plan, transition templates, and knowledge transfer form. Assume a change request (CR) will be needed at a later date to further refine requirements, costs, and deliverables related to the transition plan.

· Provide Quality Management Support - Maintain an effective quality management function, apply quality assurance activities, identify and define processes for improvement and report on outcomes. The Contractor will provide and report on quality control to evaluate product and process performance for conformance to quality standards.

PM.02- Planning and Programming

PM.02.01 - Business Architecture

Program Area Support [LOE]

· Assist with general oversight and management of the Planning and Programming control accounts, including Earned Value reporting, Joint Program Review preparation.

· Provide general technical assistance, including support for various program meetings that require support by PA B.

· Support Program Area B in the conceptualizing of, and brief write ups on, efficiencies and projects that will result in program improvements.

Program Integration [UNPRICED OPTION]

· Support the PM Contractor and Government to foster internal integration, and partnerships within FIMA, across FEMA and with Other Federal Agencies (OFAs).

Program Measures [DISCRETE]

· Support the outreach and communications of Program Measures definition and reporting

· Assist in FEMA and the PM to define performance reporting ownership and responsibilities

PM.02.02 - Operations Architecture & Governance [UNPRICED OPTION]

Risk MAP Incentives [UNPRICED OPTION]

· Support the identification of incentives best practices that are supportive of the Incentives Business Case

· Support the transition of Risk MAP Incentives to Program Area F

· Support the implementation of recommendations from Mitigation Model Business Case to work toward the goal of establishing incentives for communities to engage in Risk MAP.

Business Requirements Support [LOE]

· Provide SME support in the development and maintenance of business requirements for prioritized projects, processes or tools.

· Support maintenance and management of Risk MAP Business Requirements including identification and prioritization of associated business needs including process and IT gaps.

· Support the development of a Risk MAP Business Needs/Process Change Team. Once established, further support the FEMA leadership of this team with developing meeting discussion topics and setting major program priorities for further focus.

Biggert-Waters 12 and Homeowner Flood Insurance Affordability Act Implementation Support [UNPRICED OPTION]

· Provide support as needed related to implementing NFIP reform. Support within Program Area B could be related to potential policy changes as a result of the overall implementation of Biggert-Waters 12.

PM.02.03 - CTP Program Operations

National CTP Program Support [LOE] Collaborate in and support the development and implementation of the Partnership Framework. Specific activities include but are not limited to:

· Participation in CTP calls, including sharing of best practices;

· Update CTP contacts and capabilities; (Scope to be moved to Program Area C – RSC Control Account)

· Provide CTP training at EMI and technical support of national office;

· Provide support to refine and maintain CTP program documentation including Mapping Activity Statements.

PM.02.04 - Program Planning

National Program Reporting [LOE]

· Provide support to the PM and Government in program-wide reports on Program Status, including reports to Congress (if directed) and Risk MAP Progress.

Multi-Year and Annual Project Planning [LOE]

· Provide support to evaluate and analyze program planning data, including but not limited to the P4 Tool.

· Support FEMA in conducting multi-year and annual planning with the Regions, which includes, but is not limited to, providing annual refresh of the prioritization algorithm, support on issuance of planning memo to Regions, and other operational planning activities.

Enhanced Program Planning Integration Recommendations [LOE]

· Lead and support implementation of selected Program Planning Integration and Improvement Recommendations

· Review and provide support updating the Program Planning Integration Report

· Support requirements identification and development and provide solutions for Program Planning Integration tools, including the Planning, Project Execution and Tracking, and Data Analytics swim lanes of the IT Roadmap.

PM.02.06 - Policy Analysis

Geospatial Data Coordination [DISCRETE]

· Update the National Discovery Standard Operating Procedure and National Geospatial Data Fact Sheets. These updates will be delivered annually in section 508 compliant format. Also, perform annual review and update, as needed, of the data in the National Discovery Repository

· Provide National Coordination Support

Guidelines and Standards Steering Committee [DISCRETE (Transformation) AND LOE (Operations)]

· Participate in the Guidelines and Standards Steering Committee

· Maintain the Program Standards in accordance with the GSSC maintenance plan

· Implement the Strategic Plan for transformation of guidance and best practices, resulting in a compiled list of guidance and best practices for publication to the Knowledge Sharing Site

· Support development of the process for developing and approving standards and guidance resulting from significant program changes.

· Support the completion of standards and guidance for levee products.

CD.01 - IT Systems

CD.01.01 - MIP Operations The Contractor will provide technical support, Subject Matter Expertise, help desk support, requirements development and testing/validations support to PM and CDS Contractors for MIP Operations via the Black Belts role or other SME support.

CD.01.02 - Non-MIP Systems The Contractor will provide technical support, Subject Matter Expertise, help desk support, requirements development and testing/validations support to PM and CDS Contractors for other IT systems and websites.

CD.01.04.01 - NFHL Data Management The Contractor will maintain the regional flood hazard layer and support the maintenance of the NFHL.

CD.01.04.02 - Non-NFHL Data Management The Contractor will provide subject matter expertise to the CDS contractor and PM Contractor for Risk MAP data management.

CD.02 - Dissemination and Use

CD. 02.02 - FEMA Mapping Information eXchange (FMIX) The contractor shall provide support to the Customer Data Services contractor in support of the FMIX. In particular, the contractor shall provide Tier 2 support to the Customer Data Services contractor in responding to calls and emails. The scope provides resources for integration and coordination with the Customer Data Services contractor. Integration and coordination includes but is not limited to technical assistance and identifying improvements to existing tools such as Check-RAS and RASPLOT.

CD. 02.03 - Engineering Library The contractor shall provide support to the Customer Data Services contractor in support of the Engineering Library. The scope provides resources for integration and coordination with the Customer Data Services contractor. Integration and coordination includes but is not limited to identifying and implementing improvements in the handling of engineering library requests.

CD.02.04.01 - National Outreach Strategy

· The contractor shall provide support to national level messaging and tools on coastal and levee hazards in support of the Risk MAP goal of increasing awareness and understanding of risk. This support should be coordinated with the national outreach strategy for Risk MAP and entities such as Flood Smart.

· Coastal Outreach and Communication Support: Building off of the work completed under a previous task order, the contractor will provide support to FEMA for the implementation of national messaging around coastal hazards with the goal of increasing awareness.

· UNPRICED OPTION - Levee Outreach and Communication Support: Understanding that the Risk MAP program has the overall objectives to mitigating the levee-related risks to the program; and ensure operational competency of mapping partners during the implementation of mapping de-accredited levees, the contractor will provide risk communications expertise to develop new messaging and materials as well as update existing message and materials. This support will be provided in coordination with Program Area C PT.01.08 Levee Support. The technical expertise support will be provided by Program Area C however; overall development of messages and materials would be developed under this scope element.

CD.02.04.02 - Program Communications and Outreach

The contractor shall support proactively engaging stakeholders and oversight organizations and support ongoing program outreach and communications activities.

· FEMA.gov Web Content and Publication Support: The contractor shall continue to support FEMA and the PM provider in the integration of the Risk MAP content across FEMA.gov and the updating of the Risk MAP content on FEMA.gov. The contractor will support the updating of Risk MAP publication to align with the latest messaging. The contractor will also provided limited support to the maintenance of the FEMA.gov levee pages.

· Leadership on Controlled Correspondence and Onsite Support for Controlled Correspondence: The contractor shall provide leadership to help manage the controlled and special correspondence. This leadership may include weekly integration meetings across the PTS providers. In addition, this leadership shall include onsite support to assist the Federal Insurance and Mitigation Administration in the editorial and logistical support of controlled and special correspondence.

· Controlled Correspondence Support: The contractor shall provide technical and subject matter expertise in support of FEMA controlled and special correspondence for both the regional and headquarters level.

· Conference Support: The contractor shall support FEMA and the PM provider in the planning and execution of Risk MAP presence at annual conferences and stakeholder meetings.

· The contractor will provide support to facilitate the quarterly Operating Partners meetings. This support will consist of coordinating with the PM to pull together suggest discussions and lead the facilitation of the meeting.

· Risk MAP Training Support: The contractor shall support FEMA and the PM provider in the further development and delivery of Risk MAP training. The training support includes participating on the Training IPT and providing insight into training as the Risk MAP program moves forward. This support does not provide the technical expertise to execute any new training.

CD.02.04.03 - Risk Communications

The Contractor shall maintain the Risk MAP project level communications tools, and support regional implementation of Risk MAP community engagement.

· UNPRICED OPTION - Enhancement and/or Maintenance of Tools/Templates: The contractor shall support FEMA and the PM provider, as needed, to enhance and maintain Project Risk Communications (Community Engagement) approach, and tools/templates. This support may include updating of messages as the implementation of Biggert-Waters 12 moves forward. This scope element may need to be coordinated with Program Area B and the scope element that has been established for overall support implementation of Biggert-Waters 12.

· Regional Support for Community Engagement: The contractor shall support Regional implementation of community engagement. The effort includes but is not limited to, working with the Regions to formulate proper planning around community engagement activities throughout their Region; supporting the Regions in customizing tools/templates, collecting/sharing community engagement best practices, and providing ad-hoc support, when requested, to support project level community engagement activities. This effort may include coordination with the PM provider on such things as the capturing of the community engagement best practices and the sharing of lessons learned on effectiveness of tools/templates.

· Outreach and Communication Support for Key Program Issues: The contractor may provide communication and outreach support to FEMA HQ and Regions for special issues including, but not limited to: hot issues that arise, levees, coastal, climate change, Risk MAP conversion studies, etc.

CD. 02.05 - Dissemination & Use Management Support

· Program Area Management for Program Area D: Support Program Area D management and integration: Contractor shall support FEMA Program Area D program management activities including JPR preparation, IBR preparation, weekly and monthly reporting, Program Area D integration meetings, and other activities as required; contractor shall support FEMA in improving integration of activities across all Risk MAP providers and shall provide logistical and leadership support to ad hoc work groups.

PT.01 - Map Production and Adoption

PT.01.01 - Regional Flood Studies – (Reserved)

PT.01.02 - Disaster Hazard Mapping Support (UNPRICED OPTION) The contractor will provide disaster support assistance, related to disaster operations and/or recovery, in the development of and execution of hazard identification and risk assessment mapping tasks, as they relate to elements impacting Flood Insurance Studies, Flood Insurance Rate Maps and non-regulatory Risk MAP products. These activities may include: consolidating existing Special Flood Hazard Area data for an area of interest, flood comparison maps with existing Special Flood Hazard Areas, risk communication data stemming from Flood Insurance Studies or risk assessment information, and data collection to enhance existing Flood Insurance Rate Maps.

PT.01.03 - Mission Support

The objectives of Mission Support are to identify improvements that simplify operations, reduce costs or increase program performance understanding; track actual results, risks and revised forecasts on a quarterly basis for Riverine (NVUE), Coastal and Levee projects, while maintaining visibility at a watershed and county-level and; close high priority Risk MAP implementation gaps. The following activities will be performed to achieve these objectives:

· The Contractor will evaluate and document in necessary reports potential impacts on the Government’s performance against Map Modernization’s KPIs (including but not limited to KPI 2, FBS and NVUE) as well as Program Area C Risk MAP goals and objectives. The Contractor shall leverage existing databases (including but not limited to CNMS, MLI, MIP, and the P4 Tool) to coordinate program reporting efforts.

· The Contractor will provide national level analysis of production-related data to assist FEMA with Congressional and external stakeholder inquiries.

· The Contractor will archive self-certification documentation submitted by CTPs, IDIQs, and OFAs to ensure compliance with the FBS in accordance with the Data Capture Standards. The Contractor will provide oversight and reporting of performance within their Regions and utilize CNMS to track FBS compliance on a quarterly basis.

· The Contractor will provide on-site support at FEMA headquarters to provide general technical support that includes FEMA staff support, FOIA coordination, and Congressional inquiry support. Other ad hoc support from the on-site contractor may be requested. FEMA expects that general technical support will be provided by the same on-site contractor resource as the on-site levee support resource.

· The Contractor will provide technical support related to Risk MAP implementation strategies impacting Risk MAP product production.

· The Contractor will provide management support to assist FEMA Headquarters in map production contractor coordination and floodplain mapping policy coordination.

· The Contractor will assist FEMA in recommending and developing spatial datasets to increase the technical credibility of the flood map inventory and expand the Risk MAP NVUE performance measure.

PT.01.04 - Post Preliminary Support

The objective of Post-Preliminary Support is to complete Post-Preliminary activities for all projects. The following activities will be performed to achieve this objective:

· Review of FEMA’s Mapping Partner generated correspondence and preparation and coordination of the Federal Register docket approval and signature process, publication of Expanded Appeals Process documentation, and technical support to partners in preparing these documents.

· Review 90- Day start letter, LFDs (including mailing), final SOMAs and LOMC Validation letters

· The Contractor will implement pertinent quality checks related to PM 42 associated with the Post-Preliminary process.

· The Contractor will provide post-preliminary support activities associated with compliance, map adoption, and documents control to communities and FEMA’s Mapping Partners, including

· Ensuring the accurate and timely delivery of 90 day and 30 day suspension letters to communities;

· Supporting the NFIP Conversion Compliance process;

· Preparing correspondence for Reinstatement, New Enrollee, and Special Conversion Letters

· Tracking adoption status and confirm adoption of community ordinances

· The Contractor will review the notice of proposed flood hazard change determinations to ensure it includes all necessary and pertinent data to comply with the Expanded Appeals Process. The Contractor will also ensure that all valid LOMRs have been incorporated accurately into the FIRM/profiles.

· The Contractor will perform review of FEDD files and TSDNs for administrative completeness and accuracy. The Contractor will ensure that the FEDD files and TSDNs are archived to the MIP/FEMA Engineering Library.

· The Contractor will track the quantity and nature of appeals/comments/protests as well as the resultant revised preliminary issuances for all map projects on a quarterly basis.

· The Contractor will implement process efficiencies associated with the post-preliminary process.

· The Contractor will provide on-site post preliminary lead support at FEMA headquarters.

PT.01.05 - Quality Assurance

The objective of Quality Assurance is to implement a Quality Management program for regulatory non-regulatory products that will measurably increase regulatory product quality and reinforce working quality standards, and drive the program towards a quality preventative theme versus quality being inspected-in. The following activities will be performed to achieve the mentioned objectives above:

· The Contractor will support IDIQs, OFAs, and CTPs, by reviewing Preliminary and Post-Preliminary DFIRM maps and databases of on-going Map Mod, non-PTS, and non-PTS Risk MAP Conversion studies for adherence to the Government’s Guidelines and Standards for Flood Hazard Mapping Partners. The Contractor will identify issues and provide guidance to IDIQs and CTPs for efficient and timely production of DFIRMs. The PTS will follow their Risk MAP Quality Management Plan.

· The Contractor will track and facilitate the delivery of maps to communities at least 4 months prior to the FIRM effective date.

· The Contractor will review updates to the RFHL data 30-60 days prior to Effective date of newly added DFIRM data for spatial and regulatory attribute integrity. The Contractor will also review the NFHL data for completeness shortly after Effective date of newly added DFIRM data.

· The Contractor will also receive and review the final Post-Preliminary DFIRM delivery package from CTPs, IDIQs, and OFAs of on-going Map Mod, non-PTS (including Early Demonstration projects), and non-PTS Risk MAP Conversion studies for compliance with the MSC’s delivery specifications prior to delivery to the Map Service Center or other facility as directed by FEMA. The contractor will also coordinate and ensure the accuracy and completeness of deliverables as necessary in a timely manner. The Contractor will also deliver the final package to the MSC or other facility as directed by FEMA in a timely manner. The PTS will follow their Risk MAP Quality Management Plan.

· The Contractor, through the Quality Working Group, will set out to monitor, maintain, and recommend initiatives to uphold quality of production elements for regulatory and non-regulatory products.

PT.01.06 - External Technical Support (Reserved) PT.01.07 – Engineering Standards Development (Reserved)

PT.01.08 - Levee Support The objectives of Levee Support are to mitigate levee-related risks to the Risk MAP program; and ensure operational competency of mapping partners during the implementation of mapping de-accredited levees. The Contractor will perform the following activities to achieve this objective:

· Provide onsite contractor support to assist with coordinating issues, developing reports and outreach documents, and monitoring activities that assist FEMA and their interaction with other Federal agencies. FEMA anticipates that the onsite contractor support for levee support is supported by the same resource provided for Mission Support.

· Support policy development for emerging/changing program requirements related to levees that may include impacts from the National Academy of Science report, Biggert-Waters-12 and HFIAA legislation, and FEMA-USACE coordination.

· Assist with the development, refinement, and maintenance of a levee-specific risk registry. The Contractor will identify levee-related risks, track actions that mitigate the program’s risk, and make recommendations to reduce FEMA’s vulnerability to risks related to levees.

· Provide support to implement changing policy on mapping de-accredited levees. This support can include, but not limited to:

· Participation in Integrated Program Development Team discussions related to mapping de-accredited levees;

· Development of policy and best practice guidance related to mapping de-accredited levees and monitor progress of implementation with each FEMA Region;

· Provide technical support for creating outreach and communication materials; such as fact sheets or external facing documents; and

· Conduct training sessions with mapping partners to better increase awareness and knowledge of changing policy.

· General Levee Support

· Provide support in policy recommendations made by FEMA and/or other stakeholders

· Provide assistance in coordinating levee issues with OFAs, IDIQs, CTPs and other stakeholders

· Provide support to FEMA’s Regional Offices on levee related issues

· Monitor and support all levee-related issues, including, but not limited to, the implementation of Procedure Memorandums, Provisionally Accredited Levees (PALs), and 65.10

· Participate in regular coordination and monitoring meetings as well as Integrated Project Teams (IPTs) and other technical workgroups on levee-related issues

· PAL Completeness Checks

· Levee Data Management

· Provide technical assistance in support of Midterm Levee Inventory (MLI) and integration of MLI into the National Levee Database (NLD)

· Support the maintenance of the MLI

· Populate and maintain Provisionally Accredited Levee information at a Regional level

PT.01.09 - Coastal Support The objective of Coastal Support is to mitigate at least high priority coastal risks to the Risk MAP program (i.e. G&S, Technology, Performance Management or Non-regulatory Risk MAP products). The following activities will be performed to achieve these objectives:

· The Contractor assist FEMA in developing guidance to address technical program issues that impact map production operations and coastal analysis technical credibility.

· The Contractor will provide program support and technical risk management related to the Coastal Risk Management Plan, which will include activities to mitigate program risk, such as Technical support, Project reporting, including the Joint Program Review, and Appeals support.

· The Contractor will assist with production monitoring support in order to maintain national visibility of mapping progress. Data collection efforts and ad hoc reporting support required to support this element will be contained within the RSC Support control account.

PT.01.11- RSC Support The objective of RSC Support is to support the FEMA HQ and Regions in delivering Risk MAP.

RSC support can be categorized into three areas of activities: Management, Mission Support, and Program Support.

Management activities shall include the following elements:

· The Contractor will provide a Regional Service Center (RSC) for each Region that they serve. The Contractor will assist the FEMA Regional Offices with necessary planning to optimize Regional performance toward meeting the objectives of the Risk MAP program.

· The Contractor will coordinate with the Government’s Regional Offices to define roles and responsibilities for regional support, including adapting the existing Partnership Agreement to support work under this task order.

· The Contractor will manage the activities of each of its RSCs and meet regularly with the Regional staff and the PM Contractor, and participate in regularly occurring management and coordination meetings.

Mission Support activities shall include the following elements:

· The Contractor shall provide technical and policy support of FEMA’s Coordinated Needs Management Strategy (CNMS) in order to make CNMS operational at the Regional level. These tasks include but are not limited to:

· Database maintenance and production support (RSC-level)

· Assist discovery and production teams (includes CTPs) with CNMS-related questions and instructions with regard to MAS items specific to CNMS;

· Serve current Regional CNMS data to FEMA and production teams for a given area of interest, not already available through CDS CNMS IT solution;

· Receive CNMS updates from production teams, conduct QA/QC on that data, and coordinate with production teams for necessary corrections;

· LOMR’s: update Regional CNMS database to reflect LOMRs as applicable.

· Incorporate FBS compliance information and ongoing coastal study background information; and

· Update Regional CNMS database to reflect latest CNMS data model.

· The Contractor will provide assistance to mapping partners on policies, standards, and procedures that may affect their current or planned study projects.

· The Contractor will assist with production monitoring support in order to maintain regional visibility of mapping progress. This support may contain data collection efforts on map production and non-regulatory product development for levees, coastal, and other mapping initiatives.

· The Contractor will use the MIP to monitor ongoing Map Mod, non-PTS (including Early Demonstration projects), and non-PTS Risk MAP Conversion flood studies, report to FEMA which studies are behind and/or need attention, and assist CTPs, OFAs and IDIQs with accurate and timely non-EV MIP entry (i.e. data upload, workflow completion). Reporting requirements to FEMA shall include PTS and non-PTS activities. The Contractor will provide ad hoc support as needed.

· The Contractor will monitor task completion due dates, actuals to date, and physical percent of work complete at the task level of flood map study projects for accuracy on the MIP. This activity includes verifying management information with each Mapping Partner, determining if the data is accurately reflected in the MIP and, as necessary, assisting the Mapping Partner with correcting the management information at the task level for ongoing flood map study projects. In addition, the Contractor will perform the following activities:

Perform validation of data submitted to the MIP, or directly to the Engineering Library if MIP Data Upload is not used (i.e. coastal studies) to facilitate compliance with the Data Capture Standards (DCS) and other applicable guidelines and specifications.

· Provide support and expertise to Mapping Partners for ongoing studies to facilitate accurate management information entry and timely processing in the MIP.

· Assist Mapping partners with keeping studies current in the MIP, including but not limited to assisting with data upload and completion of workflow steps.

· The Contractor will provide technical support to IDIQs, OFAs, and CTPs for on-going Map Mod, non-PTS (including Early Demonstration projects), and non-PTS Risk MAP Conversion studies to facilitate timely processing.

· The Contractor will provide technical MIP Operations support via the Black Belts role.

· The Contractor will support CDS contractor in responding to internal and external data requests and FOIA’s.

Program Support activities shall include the following elements:

· The Contractor will support the FEMA Regions in updating flood map production sequencing and reporting on the progress of Risk MAP goals, ensuring quality data is captured.

· The Contractor must comply with FEMA Geospatial Coordination Policy and Implementation Guide. Compliance with the policy is a requirement of production activities. This activity monitors compliance with the policy, takes follow-up actions where activities are not in compliance and escalates unresolved issues. The contractor will review geospatial reporting reconciliation reports provided by the Program Management Contractors, identify projects that appear to be out of compliance and take follow-up actions with the responsible party so that they comply with policy. The contractor shall review the semi-annual geospatial data coordination report and follow-up on missing or erroneous data with the responsible party. The contractor will also maintain the geospatial Points of Contact. The Contractor should also identify, validate and coordinate any updates or additions to the State Discovery and Geospatial Standard Operating Procedure Documents. The updated SOPs should be delivered semi-annually and be section 508 compliant.

· The Contractor will assist the Government Regional Offices, as requested, with map adoption support activities to ensure timely adoption of NFIP compliant ordinances, and encourage more stringent standards than the NFIP minimums.

PT.01.12 - CNMS and First Order Approximation (FOA) Support

The following activities will be performed in this control account as well as those contained in the RSC Support control account to achieve this objective:

· Policy development:

· Finalization of policy and guidance related to coastal study inclusion, levee inclusion, and coastal FOA guidance;

· Provide recommendations to increase Regional stakeholder acceptance and use; and

· Provide recommendations to increase usability of CNMS data throughout Risk MAP program and NFIP and application of FOA guidance.

· Support quarterly national database consolidation and conduct QA of regional database;

· Perform national CNMS program management data support:

· Consolidate national database;

· Conduct QA of national database quarterly;

· Deliver national database to CDS for external website posting.

· Data analysis, including program planning support and production analysis as needed.

PT.02 - Map Amendments and Revisions

PT.02.01 - MT-1 Production

· The Contractor will coordinate with the Government National and Regional Office and Contractor RSCs as needed, and provide support for mapping issues related to MT-1 processing. The Contractor will provide subject matter support for outreach to mapping partners, FMIX, and the Government. The Contractor will perform administrative functions for MT-1 requests, including distributing correspondence and providing MT-1 data to the CDS Contractor for upload into the NFHL. The Contractor will review MT-1 processes for efficiencies.

· The Contractor will provide technical review of the information submitted in support of the request, verify NFIP compliance, prepare draft and final letters and coordinate and document activities.

· The Contractor will provide technical support for eLOMA, including, but not limited to, audits, reporting, and training.

· The Contractor will support the review and issuance of LODRs by providing technical review of the information submitted in support of the request, preparation of the draft and final determination documents and coordination and documentation of activities.

PT.02.02 - MT-2 Production

· The Contractor will coordinate with the Government National and Regional Offices and Contractor RSCs as needed, and provide support for mapping issues related to MT-2 processing. The Contractor will provide subject matter support for outreach to mapping partners, the FMIX, and the Government. The Contractor will perform administrative functions for MT-2 requests, which include distributing correspondence and providing MT-2 data to the CDS Contractor for upload into the NFHL. The Contractor will perform final review of determination letters on behalf of FEMA. The Contractor will review MT-2 processes for efficiencies and implement efficiencies as a result of the national MT-2 efficiency review process.

· The Contractor will review MT-2 requests to determine whether the submitted information is sufficient to justify a change to the flood hazard data, and verify NFIP compliance. The Contractor will prepare correspondence and determination documents. The Contractor will administer appeal and compliance periods, and prepare the appropriate correspondence and notifications. The Contractor will coordinate PMR requests with the Government.

· The Contractor will provide oversight coordination, and guidance to LOMR Delegation partners, and assist the LOMR Delegation partners with MT-2 processing. The Contractor will audit MT-2 reviews that are prepared by LOMR Delegation partners and will report monthly audit results, provide recommendations for corrective action, and provide partner training as necessary.

PT.02.04 - LOMC Clearinghouse (Reserved)

PT.02.04 - LOMC Management

· The Contractor will perform project management activities for the Map Amendment and Revision Program Area. This includes participation in meetings/activities, along with overall management of budget, schedule, and quality for all Process Area E work breakdown structure elements. The Contractor will prepare monthly reports regarding the number of MT-1 and MT-2 requests received and completed each month, processing time and earned value metrics, and provide input for other Program reporting.

· The Contractor will provide training materials and tutorials to outside organizations to increase the quality of MT-1, MT-2 and eLOMA submissions in order to realize an increased efficiency in processing these requests. Onsite training will be performed at regularly scheduled conferences/workshops.

· The Contractor will provide support of Part 72 Fees Review. The Contractor will collect cost data for cases that have been completed. A joint Fee Review Group shall be established. The Contractor will present recommendations on fee changes to the Fee Review Group, which, in turn will present recommendations to the Government’s senior management for approval and implementation.

· The Contractor will provide data and support to the CDS Contractor for the LOMC Subscription Service and Compendium.

· The Contractor will coordinate as needed with the CDS contractor on initial processing, case handling, and development of their data storage website.

· The Contractor workgroup will provide recommendations to the CDS contractor and support the development of requirements, validation and testing for any MIP enhancements related to LOMC processing as necessary.

PT.03 - Assessment and Planning

PT.03.01 - Risk Assessment Support The Contractor will provide technical support to the Government and to internal and external stakeholders in the development of Risk Assessments.

PT.03.02 - Hazard Mitigation Planning The Contractor will provide technical services to the Government for development, coordination, and delivery of mitigation planning business requirements, technical assistance, training, and Mitigation Plan reviews to the Government (FEMA and Other Federal Agencies), States, Tribes and local officials.

PT.03.03 - Dam Safety Program – (Reserved) The Contractor will provide technical support and assistance for the Dam Safety Program including developing inundation mapping policies, conducting post-incident mapping pilot studies, conducting post-incident Dam Safety Evaluations and consequence assessments, as directed by the Government.

PT.03.05 – Assessment and Planning Management Provide general oversight and management support for activities under Assessment and Planning, including coordinating calls with FEMA and PTSs and preparing Change Requests and monthly reports. Support will include program management support for program performance and analysis for program metrics and measures such as the Action Measures.