Attachment_3_-_Past_Performance_Questionnaire_-_HSFE07-13-Q-0006.docx

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SECURITY GUARDS
Solicitation number
HSFE07-13-Q-0006
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Past Performace Questionnaire

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Attachment E.3 - Past Performance Questionnaire Solicitation: HSFE07-13-Q-0006

(Offeror to complete Part I prior to providing this questionnaire to the Evaluator.)

In order to assess potential vendors under the above-referenced solicitation HSFE07-13-Q-0006, the DHS/FEMA contracting office is obtaining past performance information with respect to each offeror. The contract resulting from this procurement will provide DHS/FEMA with support for security guards at the Joint Field Office and/or Disaster Recovery Centers of Iowa affected by the disaster. In addition to this questionnaire, you may receive a follow- up phone call to confirm or clarify information. This is a critical acquisition being conducted by DHS/FEMA and your support is sincerely appreciated. We are thanking you in advance for your time, effort, and cooperation in responding to this questionnaire. This completed Past Performance Questionnaire shall be returned by the due date established within this solicitation.

If you have any questions, please contact Stewart Knotts at stewart.knotts@fema.dhs.gov

==================================================================== PART I – TO BE COMPLETED BY OFFEROR AND TRANSMITTED TO CLIENT

FOR COMPLETION.

A. CONTRACT INFORMATION:

NAME OF CONTRACTOR/OFFEROR:

Agency Name/Location:

Program/Project Title:

Type of Instrument (e.g. Contract/Order/Subcontract/Other):

Contract Identification Number:

Order Number (If applicable):

6
Description of Service:

Type of Contract (e.g.

Negotiated, Sealed Bid):

Pricing Type (e.g. fixed price, cost reimbursement, other):

Competitive (Y/N):

Follow-on Work Available (Y/N):

11
Follow-on Work Awarded to

Offeror (Y/N):

Date of Award:

Initial Contract Dollar Value (w/Options):

Final Contract Dollar Value (w/Options):

Period of Performance:

Place(s) of Performance:

17
Type and extent of subcontracting (add rows if needed):

Attachment 3 - Past Performance Questionnaire

PART II – TO BE COMPLETED BY OFFEROR’S CLIENT AND E-MAILED TO CONTRACTING OFFICE – stewart.knotts@fema.dhs.gov

A. REFERENCE RESPONDENT INFORMATION

1
Name (please print):
2
Agency / Company:
3
Position Title:
4
Phone Number (include area

code):

5
Fax Number (include area code):
6
Email Address:
7
Mailing Address:
8
Your Role Relative to the Project/ Contract (e.g., COTR, PM):
9
Length of Involvement in

Project/Contract:

10
Questionnaire Completion

Date:

B. PERFORMANCE ASSESSMENT

Please rate the contractor’s performance on the identified program using the following rating scale. Assessments should reflect only contract performance for which the contractor is responsible.

Rating
Symbol
Definition

Outstanding

O Based on the Offeror’s record of past performance, no issues, concerns, or risks are associated with receiving timely services and contract performance. Past performance surveys and the Offeror’s experiences indicate that the Offeror is capable of significantly exceeding the requirements of the RFP.

Good

G The Offeror’s record of past performance indicates there is very little risk associated with receiving quality products, timely services and full contract performance. Past performance surveys and the Offeror’s experience indicate the Offeror is capable of exceeding the requirements of the RFP.

Acceptable

A The Offer’s record of past performance indicates that there is some potential risk associated with receiving quality products, timely services, and contract performance. Past performance surveys and the Offeror’s experience indicate the Offeror is capable of meeting the requirements of the RFP.

Unsatisfactory

U The Offeror’s record of past performance indicates it is likely to have problems meeting the requirements of the

RFP.

Neutral

N No past performance/experience available for evaluation. Offeror has asserted that it has no directly related or relevant past performance experience. Proposal receives no merit or demerit for this factor.

Quality

G

A

U

N

1
Overall quality of the project
2
Qualifications and quality of key personnel to

meet the objectives of the project

3
Procedures that ensured the level of quality remained constant throughout the life of the project.
4
Adequacy, relevance and reasonableness of the

quality management approach, procedures, documentation and methods

5
Quality of products, materials and services for

the price paid

6
Accuracy of the record keeping procedure and ability to prepare accurate and timely reports
7
Ability to implement effective corrective

actions and improvements

Comments:

Cost Control

G

A

U

N

8
Demonstrated a process for management of the program costs and segmentation of costs for improved manageability
9
Demonstrated financial stability during the

project performance period

10
Demonstrated effectiveness in reducing project

costs from the baseline cost estimates

11
Demonstrated reasonableness of proposed

modification costs

12
Demonstrated reasonableness in labor costs

Timeliness

G

A

U

N

13
Timeliness in completing the overall project.
14
Completion of tasks in accordance with project

schedule’s critical milestone dates

15
Timeliness in completing reports
16
Timeliness of responses to client requests and

inquiries

Attachment 3 - Past Performance Questionnaire

C.

PAST PERFORMANCE

Rating Scale:

O - Outstanding G - Good A - Acceptable U - Unsatisfactory N - Neutral

Business Relations

G

A

U

N

17
Demonstrated a business-like concern for your

agency’s / company’s interests

18
Relationship with client technical and functional personnel
19
Relationship with contracting office personnel
20
Relationship with subcontractors
21
Cooperation and innovation in problem solving
22
Compliance with the terms of the contract

Management

G

A

U

N

23
Utilized effective program and project

management processes, tools, and reporting

24
Had satisfactory and complete management plan
25
Demonstrated effectiveness in use of risk

management to proactively reduce project disruptions

26
Ability to retain key personnel
27
Availability and accessibility of key personnel
28
Flexible in responding to changing needs
29
Adequate processes and metrics for the

evaluation of their own overall management performance

30
Adequate subcontractor management

procedures

31
Demonstrated effectiveness in risk identification, escalation, response and monitoring procedures
32
Demonstrated effectiveness in capturing

incidents and resolving problems

33
Ability to provide a product or service that met

your mission requirements

Based on this Contractor’s overall performance, would you award them another contract? Why or why not? Did the provided solution from this contractor work and how well did it work?

D. ADDITIONAL REMARKS

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