Attachment_2_-_PWS_-_Sitka_Pest_Control_with_PRS_and_QASP.pdf

DEPARTMENT OF HOMELAND SECURITY

UNITED STATES COAST GUARD

AIR STATION SITKA

611 AIRPORT ROAD

SITKA, ALASKA 99835

PERFORMANCE WORK STATEMENT

FOR

INTEGRATED PEST MANAGEMENT SERVICES

AIR STATION SITKA FACILITIES

AND GOVERNMENT HOUSING UNITS

USCG AIR STATION

SITKA, ALASKA 99835

PERFORMANCE WORK STATEMENT (PWS)

1. INTRODUCTION

The purpose of this PWS is to obtain an efficient and effective Integrated Pest Management

(IPM) Program at U.S. Coast Guard (USCG) Air Station Sitka, Alaska. The Contractor shall provide all personnel, equipment, tools, materials, supervision, and other items and services nec-essary to provide IPM Services as defined within this PWS. The Contractor shall be responsible for the management of the total facilities identified in this PWS. This is to include the suppres-sion of all insects, arachnids, rodent populations and any other pest not specifically excluded from this solicitation and subsequent contract. Pest populations located within building interiors and the exterior grounds within the property boundaries of the identified Air Station Facilities, Housing Units, Construction Sites and Renovation areas are included under this effort.

This effort also includes the sealing of minor cracks, crevices and holes that serve as known pest harborage, or permit pest ingress and egress. The Government will be responsible for any work related to the building components such as structural members, furnishings, etc. affected includ-ing the removal of damaged material and any associated repairs.

The services to be performed will rely heavily on knowledgeable, experienced, individuals capa-ble of servicing the facilities in an orderly, clean, and environmentally healthy manner. The

Contractor shall ensure that all services protect the integrity of the Air Station, while protecting human health and the environment.

2. BACKGROUND

IPM is the preferred method for USCG pest management and disease vector control. IPM is a sustainable approach to managing pests and controlling disease vectors by combining applicable pest management tools in a way that minimizes economic, health, and environmental risks. IPM uses regular or scheduled monitoring to determine if and when treatments are needed and em-ploys physical, mechanical, cultural, biological, genetic, regulatory chemical and educational tactics to keep pest numbers/populations low enough to prevent unacceptable damage or impacts.

Treatments are not made to a predetermined schedule; they are made only when and where monitoring has indicated that the pest will cause unacceptable economic, medical, or aesthetic damage. Treatments are chosen and timed to be most effective and least disruptive to natural controls of pests. Least hazardous, but effective pesticides are used as a last resort. The costs for all treatments are included in the contract amount.

IPM in the USCG is based on seven (7) steps that are routine procedures for addressing each pest problem. These steps are:

a. Identification and assessment of pest or disease vector problems.

b. Development of a written management plan or strategy that emphasizes natural controls and non-chemical tactics to deal with pest and disease vector problems.

c. Establishment of an action threshold for each pest and disease vector problem to define when corrective action must be implemented.

d. Use of a monitoring procedure, such as inspection, trapping, or surveillance, for each pest and disease vector.

e. Application of corrective action when a threshold is reached for any pest or disease vec-tor.

f. Use of a documentation system to catalogue monitoring information and to document management problems.

g. Verification and evaluation procedures to ensure that the IPM program is meeting stated risk reduction measures and that information exists to redesign the IPM plan where re-quired.

The IPM services are generally accomplished through a proactive service performed as regular inspections and reactive services performed as a response to service requests.

3. CONTINUITY OF FACILITIES OPERATION

The Contractor is to perform all on-site work between the hours of 8:00 AM and 4:00 PM, Mon-day through Friday (Federal Holidays excluded), unless otherwise approved by the Contracting

Officer or COR.

4. APPLICABLE PUBLICATIONS

The Government will provide all publications listed that are not readily available to the contrac-tor upon request of the Contractor. Supplements or amendments to listed publications may be issued during the life of the contract. The Contractor shall immediately implement those chang-es, which result in a decrease, or no change in the contract price. The Government will also pro-vide the forms listed which are needed for daily operations. Upon completion of the contract, the

Contractor shall return to the Government all issued publications and unused forms.

Document Publication Title

USCG PUBLICATIONS

COMDTINST M5100.47 Safety and Environmental Manual

U. S. Coast Guard Sitka, Alaska Fire Protection Plan

FEDERAL PUBLICATIONS

29 CFR (OSHA) Labor

29 CFR 1910.120 Occupational Safety and Health Standards

40 CFR Protection of the Environment

PL 94-580 Resource Conservation and Recovery Act

STATE OF ALASKA REGULATION

5. SPECIFIC TASKS REQUIRED

The Contractor shall meet the desired outcome listed in the table below and perform to the stand-ards indicated:

5.1 INITIAL INSPECTION

The Contractor shall make a thorough initial inspection of the premises to evaluate and inventory its pest management needs within thirty (30) calendar days after Contract award. The Contractor shall brief the Contracting Officers Representative (COR) on all findings in writing within ten

(10) days after the initial inspection. The Contractor shall continue to respond to routine service requests while performing this inspection.

5.2 REQUIRED PLANS

IPM (Integrated Pest Management) Plan: The Contractor shall submit the following detailed plans:

a. A plan detailing proactive and reactive strategies for interior, exterior, and miscellane-ous IPM requirements on Coast Guard property. IPM required with quote, submitted to

Contracting Officer (KO) and COR and your approval

Performance Based Matrix

Desired Outcome Standard for Successful Performance

The Contractor shall provide, estab-lish and maintain safe, effective and environmentally sound IPM pro-gram to prevent or control pest and disease vectors that may adversely impact readiness or military opera-tions by affecting the health of per-sonnel or damaging structures, ma-teriel or property.

98 Percent of specific sites of actual or po-tential pest infestation identified.

100 percent of existing populations sup-pressed with corrective solutions.

100 percent of areas vulnerable to infesta-tion managed.

100 percent of required records accurately maintained and reports submitted timely per the Contracting Officer and COR.

Effectiveness of the IPM actions systemat-ically evaluated.

Requests for service responded to in re-quired timeframes 95 percent of the time.

Appropriate level of toxicity applied per the Contactors approved plan.

The Contractor is cooperative, committed to customer satisfaction and has a busi-ness-like concern for the interest of the customer.

b. A detailed exterior IPM plan for the Air Station Facilities and Government Housing

Units.

5.3 MONITORING AND INSPECTION

A critical aspect of the pest management plan shall be implementation of a continuous monitor-ing and inspection program to identify problem zones and allow an objective assessment of pest population levels and to identify procedural and structural deficiencies that contribute to pest in-festations. The Contractor shall report findings and make detailed, site specific recommenda-tions in writing for corrective action to the COR. The Contractor shall give special attention to the Government sanitation, waste management, and repair/alteration activities. Recommenda-tions to the Government that can aid in the overall pest suppression effort may involve improve-ment in cleaning or storage practices, installation or repair of screens and barriers, application of caulk and other sealants, patching of structural gaps, repairing leaks and draining or filling exte-rior sites.

5.4 COORDINATION REQUIREMENTS

The Contractor shall provide services in accordance with a Government approved detailed pest management plan and inspection and service schedule developed for each building. Contractor shall perform services that do not adversely affect tenant health or productivity during the hours of operation in the various buildings. Contractor shall coordinate access to building space, in-cluding restricted areas, and the scheduling of service with the COR. When it is necessary to perform work on weekends or outside the regularly scheduled hours set in the Contractor’s plan and schedule, the contractor shall notify the COR at least two (2) work days in advance. If a par-ticular treatment requires an area to be vacated, the Contractor’s shall notify the COR at least two (2) work days in advance of the treatment; provide and post all necessary signage; ensure the security of the area being treated; and remove signage when the area is safe for entry.

5.5 TRAPPING DEVICES

The Contractor shall:

a. Check all trapping devices use anticoagulant or similar products used in rodent (Norway

Rats, mice and other rodents) management on a routine basis.

b. Dispose of rodents killed (including dead carcasses on the exterior grounds) or trapped.

c. Place traps out of general view and where routine cleaning procedures are not affected.

d. Map the location of all trapping devices or bait boxes and submit copies to the COR.

e. Service and maintain all bait boxes on a scheduled basis and in accordance with Envi-ronmental Protection Agency (EPA) regulations, assuring the safety of non-target spe-cies.

f. Assure 100 percent compliance with all Federal, State, and Local laws, regulations, and/or special ordinances regarding nuisance wildlife management.

g. Check all live traps for nuisance wildlife on a routine basis.

5.6 INTERIOR PEST POPULATIONS

The Contractor shall manage interior pest populations. The contractor shall ensure that:

a. All products are applied according to the manufacturer’s label. Notice Hanger Building has Aircrafts, Composite Building has medical clinic and dining facilities, special re-quirements for pest control.

b. All trapping devices are labeled and dated at installation and each service.

c. No airborne pesticides are applied.

d. No rodent poisons are applied. There are wildlife concerns if treated dead rodents are consumed by wildlife, such as eagles, ravens, bears, etc.

5.7 EXTERIOR GROUNDS

The Contractor shall manage the exterior grounds pest issues. The Contractor shall ensure that:

a. Urban insect pests are managed.

b. All mammalian populations and/or individuals are managed.

c. All products are applied/used according to the manufacturer’s label.

d. Rodenticides are not accessible to children, domestic animals, or non-target wildlife.

e. All trapping devices and bait boxes are labeled and dated at installation and each servic-ing.

f. All trapping devices and bait boxes are accounted for at all times.

g. All trapping devices and bait boxes are removed from the premises when not in use.

h. All live trapping is conducted humanely and professionally.

i. All Federal, State, and Local laws, regulations, or special ordinances regarding nuisance wildlife management are obeyed. There are wildlife concerns if treated dead rodents are consumed by wildlife, such as eagles, ravens, bears, etc.

j. All live traps are routinely checked.

5.8 RECORDS AND REPORTS

The Contractor shall maintain complete and accurate records for each building and area that in-clude, but are not limited to:

a. Monitoring data indicating pest population levels (graphs and/or charts utilized to reflect monthly and seasonal variation)

b. Locations of pest infestations, numbers of pests trapped or killed, new rodent burrows observed, etc.

c. Inspection data indicating findings and recommendations concerning other program areas involved in the IPM process;

d. Pesticide application data including the name of the product used or applied, amount ap-plied, method of application, location(s) of treated area(s), Material Safety Data Sheets

(MSDS), etc.

e. Location and service of all bait stations and trapping devices on the premises.

5.9 MONTHLY REPORTS

The Contractor shall submit a monthly report by the fifteenth (15 th

) calendar day of the following month detailing the performance of the Contractor. The Contractor shall include, but is not lim-ited to, the following information:

a. A general performance overview of the month;

b. Updates/progress reports of any pertinent schedules;

c. An accurate amount of each product used/applied;

d. An accurate number of rodent kills;

e. A calendar of events, plans, meetings, and/or special situations for the next 60 days;

f. Any special activities accomplished;

g. Frequency of office complaints per month (categorized by pest species, such as cock-roaches, ants, mice, rats, Norway rats, etc.).

h. Customer “callbacks” due to large, recurring pest populations. The instance of relatively large, recurring pest populations is quantifiable based on an atypical number of calls to one or more locations within the building, or during specific times of the year.

5.10 PESTICIDE PERMITS AND REGULATORY COMPLIANCE

The Contractor shall obtain any Federal, State, and Local permits required for the use of any pes-ticide and/or herbicide used under this contract at no additional expense to the Government. All pesticides/herbicides shall be procured, possessed, and labeled as registered with the EPA and the State of Alaska pursuant to the Federal Insecticide, Fungicide and Rodenticide Act as appli-cable. Each product shall be so registered for use under the particular environmental conditions under which it is applied as directed by Federal, State or Local agencies. The Contractor shall possess all State of Alaska Licenses required by law. The Contractor shall possess a current

Commercial State of Alaska Pesticide License. All Contractor personnel that apply pesticides shall have a current Commercial State of Alaska Applicator’s License and required training.

Bio-based products are preferred.

5.11 DEBRIS DISPOSAL

Debris shall be removed; sidewalks and paved areas cleaned, and all trash from the Contractor’s operations shall be removed from the site. The Contractor shall dispose of all debris resulting from clearing work in accordance with Federal, State, and Local regulations.

5.12 CHEMICALS

The Contractor shall furnish to the COR, prior to the initial application of pesticides, the MSDS on all chemical products to include trade names, chemical names and a label showing the con-tents and the use strength of the chemical as applied and antidote thereto. The Contractor shall furnish this information each time there are changes in chemicals or products used in the perfor-mance of this contract.

MSDS or EPA Certification Labels will be submitted to the COR for all chemical products to be used for approval at least 15 days prior to use. Chemical products refer to, but are not limited to, such items as herbicides, pesticides, fungicides, fertilizers, etc. The contractor shall also submit a copy of the manufacturer’s recommendations for all chemical, seed, and plant products used under this contract 15 days prior to any application.

5.13 ON-SITE ENCLOSED DUMPSTER

If the Contractor provides a dumpster for the collection of rodent debris generated by the Con-tractor’s employees, the contractor shall be responsible for the servicing of the dumpster.

5.14 HAZARDOUS DEBRIS REMOVAL

All hazardous debris and policed items shall be transported off Base on a daily basis and dis-posed in accordance with applicable federal, state, and local regulations. Debris and policed items shall be transported in tarp covered or closed vehicles. Any materials dripped or blown off the vehicles shall be immediately picked-up by the contractor. All scrap materials and debris shall be disposed of daily in accordance with all applicable federal, state and local regulations.

5.15 SECURITY REQUIREMENTS

5.15.1 PERSONNEL. The Contractor shall maintain a current listing of all employees, includ-ing sub-contractors. The list shall include employee’s names and social security numbers. This list shall be validated by the contractor’s manager and provided to the KO and Air Station Sitka, Alaska’ Security Officer prior to the Contract start date. The listing shall be updated provided upon change of employee(s). Contractor personnel not listed may be denied access to the Coast

Guard facility.

5.15.2 KEY CONTROL. The Contractor shall establish and implement methods for the safe-guarding of all keys issued by the government to the contractor for use by contractor employees.

The Contractor shall ensure that keys are not lost or misplaced and are not used by unauthorized persons. The Contractor shall immediately report to the Air Station Sitka’ Engineer Officer, COR, or KO any occurrences of loss, unauthorized use, or unauthorized duplication of keys. In the event keys, other than master keys are lost or duplicated, the contractor may be required, up-on written direction of the Contracting Officer, to re-key or replace the affected lock of locks without cost to the government. The government may, however, at its discretion, replace the af-fected lock (s) or perform the re-keying and deduct the cost of such from the monthly payment due to the Contractor. The Contractor shall control access to all government provided lock com-binations to preclude unauthorized entry.

5.16 ENVIRONMENTAL CONTROLS

The Contractor shall ensure policies and procedures are established that protect the health and safety of employees and the community to minimize or eliminate the risk of environmental pol-lution.

5.16.1 PESTICIDES. Selective pesticides shall be applied in strict compliance with the prod-ucts EPA or State of Alaska registered labeling. All manufacturers’ instructions and recommen-dations for the preparation and application of herbicides and pesticides shall be strictly followed.

In addition, the Contractor shall comply with all other applicable federal, state, and local laws and regulations concerning the application, storage and disposal of such hazardous material.

Pesticides used at U.S. Coast Guard Sitka, AK, Air Station shall be approved in advance and in writing by the CO and the Coast Guard Hazardous Material Specialist. The Contractor shall not illegally dump or dispose of any pesticides. The Contractor shall follow pesticide label direc-tions and shall not spray pesticides if the wind is exceeding 10 MPH. Bio-based products are preferred.

5.16.2 NOTIFICATION OF ENVIRONMENTAL SPILLS. If the contractor spills or releases any substance listed in 40 CFR 302 into the environment, the Contractor shall immediately re-port the incident to the COR. The contractor shall be liable for the containment and environmen-tal clean-up of the spill or release of such substance.

5.16.3 HAZARDOUS MATERIALS HANDLING PROCEDURES The Contractor is responsi-ble for advising his employees of all Environmental and Hazardous Materials Handling Proce-dures. The Contractor is required to have and maintain MSDSs for all materials used in the day to day operations. All materials shall be handled in accordance with federal and state laws and/or regulations and the Occupational Safety and Health Administration (OSHA) require-ments. In the event of a spill of hazardous substances/materials, the Contractor shall immediate-ly contain, clean-up and remove all hazardous substances/materials in accordance with all appli-cable federal, state, and local regulations. The contractor shall ensure that his operations do not expose any personnel (government or contractor) to any hazardous conditions (i.e. chemicals, etc.) as covered by all applicable federal, state and local regulations.

5.16.4 PESTICIDE/EQUIPMENT STORAGE. The USCG will not provide storage areas for pesticides/equipment.

5.17 POLLUTION ABATEMENT

5.17.1 RODENT DEBRIS. The Contractor shall ensure that transportation of any rodent debris or policed materials from the site shall be accomplished in a manner preventing pest debris from becoming exposed or uncovered: such as covered vehicles or enclosed dumpster boxes. The

Contractor shall ensure that vehicles used for pesticide applications will carry an approved spill containment kit capable of containing any spill until first responders arrive. Any and all ro-dent/pest debris shall be removed off site at the Contractor’s expense.

5.17.2 DRAINAGE. The contractor will ensure that drainage ways, sanitary sewers, storm sew-ers, etc., shall not be polluted by pesticides or other harmful materials. If any of these materials are inadvertently spilled into these areas, the Contractor shall immediately notify the COR or

U.S. Coast Guard’ Hazardous Material Specialist (907-966-5488) if the COR is unavailable.

5.18. FIRE PREVENTION AND PROTECTION

The Contractor and his employees shall comply with USCG’s Fire Protection Plan. A copy of this plan may be obtained from the COR. Base fire prevention personnel may make periodic routine inspections for regulation compliance. Burning of any material on USCG property by the contractor is prohibited.

6. DELIVERABLES

The Contractor shall comply with all federal, state and local environmental protection statutes and regulations, as well as applicable USCG instructions, directives, attachments and exhibits listed in the table below pertaining to the services required herein and to the conduct and qualifi-cations of personnel in performance of this contract. The Contractor shall utilize safe products and equipment and qualified personnel to ensure the health and safety of all are in compliance with EPA and OSHA regulations.

Report Ref Due Date Distribute To:

Initial Inspection Report PWS 5.1 10 days after inspection COR

Pesticide/Herbicide Permits PWS 5.10 /

5.16

15 days prior to start of contract

COR

State of Alaska Pesticide

License

PWS 5.10 /

5.16

15 days prior to start of contract

COR

List of Contractor Person-nel

PWS 7 15 days prior to start of contract and as needed

COR / KO

Monthly Report PWS 5.9 15 calendar days after the preceding month.

COR / KO

Quality Control Plan PWS 8 15 days prior to start of contract

COR / KO

Material Safety Data Sheets or EPA Certification Labels

PWS 5.12 15 days prior to start of contract and as needed thereafter

COR

A plan detailing proactive and reactive strategies for interior, exterior, and mis-cellaneous IPM require-ments on USCG property.

PLWS 5.2 Prior to contract award KO

A detailed exterior rodent control plan for the Air Sta-tion Facilities and Govern-ment Housing Units.

PWS 5.5 /

5.7

Prior to contract award KO

Certificate of Liability In-surance

Solicitation 15 days prior to start of contract, and when an-nually renewed

KO

7. CONTRACT PERSONNEL

7.1 CONTRACTOR EMPLOYEES

The Contractor shall not employ persons for work on this contract if such employee is identified to the contractor as a potential threat to the health, safety, security, general well being, or opera-tional mission of the installation and its population. The Contractor personnel must be able to read, write, and understand English sufficiently well in order to carry out all duties assigned to them.

7.2 APPEARANCE

Contractor personnel shall present a neat appearance and be easily recognized as contractor em-ployees. The contractor shall provide each employee with an identification badge that shall in-clude the employee’s name, employee’s photograph, and contractor’s name. Identification shall be available prior to employment and shall be worn or attached to the outer garment at all times.

7.3 DRIVERS

To drive on a Government installation, the Contractor’s employees must have a vehicle registra-tion, a valid state driver’s license, automobile insurance as required, and operate the vehicle in accordance with base traffic regulations. All vehicles must be insured in accordance with Alaska

State laws.

7.4 GOVERNMENT HIRES

The Contractor shall not employ any person who is an employee of the United States Govern-ment if employing that person would create a conflict of interest or the appearance of a conflict of interest. Additionally, the contractor shall not employ any person who is an employee of the

USCG, either military or civilian, unless such person seeks and receives approval according to

USCG procedures.

7.5 TRAINING

The Contractor shall provide environmental, health, and safety training to ensure compliance with all federal, state, and local laws or regulations.

7.6 ALCOHOLIC BEVERAGES/DRUGS

The use, possession, or sale of alcoholic beverages or illegal drugs by the Contractor or its per-sonnel while on duty is strictly prohibited. The Contractor shall immediately remove any em-ployee who uses, possesses, or sell alcohol or drugs while at USCG Air Station Sitka, AK. Re-moval of the employee for such causes does not relieve the Contractor of the requirement to pro-vide sufficient personnel to adequately perform services.

7.7 VISITORS

Contractor employees shall not bring visitors without the express permission of the COR.

7.8 CONDUCT

Contractor employees shall not loiter at USCG Air Station Sitka, AK. Upon completion of their performance, shall promptly depart the Air Station.

8. QUALITY CONTROL REQUIREMENTS

8.1 GENERAL

The Contractor, not the Government, is responsible for quality control and management actions to meet the terms of the Contract. The Government performs quality assurance to monitor whether Contract standards are achieved. The Contractor shall provide a Quality Control Plan

(QCP) that contains, as a minimum, the following items, prior to contract start date:

1. A description of the inspection system to cover all tasks and services listed in this per-formance work statement. The description shall include specifics as to the areas to be in-spected on a scheduled and unscheduled basis, frequency of inspections, submission of quality control inspection schedule(s), and the title and organizational placement of inspec-tors.

2. A description of records to be kept for document inspections and corrective or preventa-tive actions taken. The records of inspections shall be kept and made available to the gov-ernment throughout the contract performance period and for the period after contract com-pletion until final settlement of any claims under this contract.

3. The Contractor shall provide a customer complaint form for correction of complaints.

8.2 PERFORMANCE EVALUATION MEETINGS

The KO may require the Contractor to meet with the KO, Contract Specialist, COR and/or other government personnel as deemed necessary. The Contractor may request a meeting with the KO when the Contractor believes such a meeting is necessary. Written minutes of any such meetings shall be recorded and signed by the Contractor and the KO or Contract Specialist. If the Con-tractor does not concur with any portion of the minutes, such non-concurrence shall be provided in writing to the KO within five (5) calendar days following receipts of the minutes from the

Government.

9. QUALITY ASSURANCE REQUIREMENTS

The Government reserves the right to inspect the Contractor’s job performance at any time dur-ing the duration of this contract as outlined in the QASP. The Government Representatives may inspect each facility or other location as completed or vary the number of quality assurance in-spections at their discretion. The Government will also investigate any complaints from various customers located on the installation. The Contractor shall be responsible for initially validating customer complaints. However, the Government representative shall make the final determina-tion of the validity of customer complaint(s) in cases of disagreement with customer(s). The

Government reserves the right to inspect the Contractor’s performance in its entirety to ensure services are received. If the Government discovers unsatisfactory performance, the Govern-ment's preferred course of action will be discussions with the Contractor. However, the Gov-ernment may also take further actions as outlined in the Performance Requirement Summary

(PRS).

10. GOVERNMENT FURNISHED ITEMS AND SERVICES

10.1 WATER

The Government will provide access to sink rooms (with utility sinks), where available, at vari-ous points throughout the building. The Government will provide hot and cold water as neces-sary for the Contractor to perform the requirements herein and limited to the normal water sup-ply provided in the building. The Contractor shall not use these rooms for storing equipment.

The Contractor shall keep sink room doors closed, locked and the light(s) and water turned off when not in use.

10.2 UTILITIES

The Contractor shall make sure contractor employees practice utilities conservation. The Con-tractor shall operate under conditions that prevent the waste of utilities to include turning off lights when not in use and turning off water faucets or valves when not in use.

11. CONTRACTOR-FURNISHED ITEMS CONTRACTOR FURNISHED

11.1 CONTRACTOR FURNISHED EQUIPMENT NAD SUPPLIES

Unless otherwise specified, the Contractor shall furnish all personnel, equipment, tools, materi-als, supervision, and other items and services necessary to provide for the performance of work under this Contract. The Contractor shall only use supplies and materials that conform to the principles of IPM. All supplies, materials, and equipment used in the work described herein are subject to approval by the COR.

11.2 CONTRACTOR FURNISHED VEHICLES

Contractor provided vehicles shall meet all local, state, and federal safety requirements. Each

Contractor vehicle entering Air Station Sitka shall have the name of the contractor neatly exhib-ited on each side of the cab. The contractor shall operate vehicles to comply with base traffic regulations. Vehicle mounted communication equipment shall conform to all applicable base and federal frequency regulations. Vehicles shall be maintained clean to present a professional appearance.

12. TECHNICAL EXHIBITS

12.1 BASE MAP (SEE ATTACHMENT XX)

12.2 BUILDING DESCRIPTION AND SQUARE FOOTAGE

13. Terrian & Site Layout

Sitka yearly average rainfall is over 80 inches.

All of Air Station Sitka facilities are located on Japonski Island.

Notice the Air Station Sitka’s Site Plan.

Air Station Sitka Housing does have 3 muskeg locations behind housing units.

LOCATION TOTAL SQUARE FOOTAGE

Housing Unit 1 Four Units in One 5,616

Housing Unit 2 Four Units in One 5,616

Housing Unit 3 Four Units in One 6,578

Housing Unit 4 Four Units in One 6,578

Housing Unit 5 Four Units in One 5,616

Housing Unit 6 Four Units in One 5,616

Housing Unit 7 Four Units in One 5,616

Housing Unit 8 Four Units in One 5,616

Housing Unit 9 Four Units in One 5,616

Housing Unit 10 Four Units in One 5,616

Housing Unit 11 Four Units in One 5,616

Housing Unit 12 Four Units in One 5,616

Housing Unit 13 Four Units in One 5,616

Housing Unit 14 Four Units in One 5,616

Housing Unit 15 Four Units in One 5,616

Composite Building. The building is a multipurpose building which houses the Galley, 36 Barrack rooms and

Medical Clinic

24,884

MWR Building 4,012

GYM Building 3,342

Hangar 66,250

Gazebo 850

Barrack Storage Building 1,080

Approximate Total SF 186,582

PERFORMANCE REQUIREMENT SUMMARY (PRS)

1. The Government expects the Contractor to perform all services required in the Performance Work Statement (PWS) at an acceptable level. Whenever the Government learns of substandard performance, either through direct observation, customer complaints, or any other mechanism, the preferred course of action will be discussions with the Contractor to inform the Contractor of a problem. Discussions should effectively prevent recurrences of substandard performance. However, this Performance Requirement Summary (PRS) provides an alternative mechanism by which the Government’s payment to the Contractor may be reduced in the event of substandard performance.

2. The Government’s primary quality assurance procedures are based on scheduled inspections and validated customer complaints by the COR. One complaint will be counted for each reported and verified unacceptable performance of service (as listed in the PWS). Thus, if one person complains that the cracks and crevices that serve as harborage was not sealed and another complains that the storing of Contractor equipment is taking place, this would count as two complaints, one for each unsatisfactory performance of service. However, if two different people complain about the cracks and crevices not being sealed; this would only count as one complaint because both complaints stemmed from the same unsatisfactory performance.

3. When the number of defects in the Contractor’s performance exceeds the allowable number of defects, the COR shall initiate a Contract Discrepancy Report (CDR). In response to the CDR the Contractor will be required to explain, in writing, why performance was unsatisfactory, how performance will be returned to satisfactory levels, and how recurrence of the problem will be prevented. The Contractor’s payment shall be reduced by 25% of one (1) days pay. If the Contractor is required to rework services found by the Government to be unsatisfactory, it will be at the Contractor’s expense.

4. The Contractor shall be paid for all work performed to the contract standards. If the number of defects observed during a month-long period is equal or less than the Maximum Allowable Defect Rate (MADR), then there will be no deduction in payments to the Contractor for that task. However, if the number of defects observed during a month-long period is greater than the MADR, then there will be a deduction in payments to the Contractor for that work.

EXAMPLE OF PAYMENT COMPUTATION FOR SERVICES NOT PERFORMED

Assume a MADR of 2 defects per month for not sealing cracks and crevices under CLIN 0001, a lot size of 60 units and that 12 defects were found by the COR:

The payment would be as follows:

(1) Maximum contract payment per month (Total CLIN amount) $10, 000

(2) Maximum payment for acceptable service (Column 4, PRS Table) (Weight) x 20%

(3) Maximum payment for acceptable service $2, 000

(4) 4 defects exceeds AQL

(5) Percentage of lot found unacceptable = 20% (12 defects divided by 60 units = 20%)

(6) Percentage of lot found acceptable (100% minus Line 5) 80%

(7) Credit for sample defective corrected = (1 defect corrected) (defects in sample corrected divided by lot size, then multiplied by 100) or (1 divided by 60x100) = 1.66%

(8) Payment for percentage of lot found acceptable service $1, 633.20 (Line 3 times (Line 6 + Line 7))

PRS Table

Item Contract Requirement

Work Requirement

Weight Performance Standard

MADR*

per month

Surveillance Method

001 Integrated Pest Management

Housing Units 1 through 15(4 domiciles per unit)

20 PWS Section 5 2 defects Periodic Inspection

002 Integrated Pest Management

Composite Building

20 PWS Section 5 1 defect Periodic Inspection

003 Integrated Pest Management

MWR

Building

15 PWS Section 5 2 defects Periodic Inspection

004 Integrated Pest Management

Gymnasium Building

15 PWS Section 5 2 defects Periodic Inspection

005 Integrated Pest Management

Hangar Building

15 PWS Section 5 2 defects Periodic Inspection

006 Integrated Pest Management

Gazebo & Barrack Storage

15 PWS Section 5 2 defect Periodic Inspection

A defect will not be counted when the service is re-performed within 4 hours after notification by the COR and receives an acceptable rating by the COR.

Deductions shall not be deemed to waive or limit any right of the Government under the clauses entitled “Default and Inspection of Services"

Air Station Sitka Pest Control Service

QUALITY ASSURANCE SURVEILLANCE PLAN

1. Purpose: This Quality Assurance Surveillance Plan (QASP) describes methods that the government will use to monitor whether the Contractor’s performance of the above contract is acceptable. The QASP is the Government‘s written plan for administering the Contract and monitoring major aspects of the Contractor’s performance. The QASP is not part of the Contract;

it is provided to the Contractor solely for informational purposes and is subject to change by the Government at any time during the contract performance period. Therefore, the Government reserves the right to perform more or less surveillance than is provided in this QASP.

2. Introduction: The QASP establishes a method to evaluate the services the Contractor is required to furnish. It is designed to provide an effective method of monitoring Contractor performance for each listed objective on the Performance Requirements Summary (PRS) in the contract, The Government is concerned with the quality of the services provided, and not with the method that the Contractor uses to provide these services, If performance of any required service is unsatisfactory as a result of the Contractor’s actions or omissions, then the

Government may reduce the contract payments to reflect the decreased value of the services received in accordance with the PRS and/or applicable FAR clauses.

3. Responsibility for Quality Control: The Contractor, not the Government, is responsible for quality control and management actions to meet the terms of the Contract. The Government performs quality assurance to monitor whether Contract standards are achieved.

4. Surveillance Methods: This contract uses three primary methods to evaluate Contractor performance as follows:

a. PERIODIC INSPECTION. This method, sometimes called “planned sampling” consists of the evaluation of tasks selected on other than a 100 percent or random basis. This method will be used on those items identified in the Performance Requirements Summary Table

(Section 22),

1) The COR and PW personnel will perform surveillance on the facilities throughout the normal work day during the month.

2) The Contractor is required to provide a schedule indicating when services will be performed. Coast Guard will use this schedule and complete its inspections reasonably soon after the work is scheduled.

3) If the number of defects (pests) observed during a month- long period is equal to or less than the Acceptable Quality Level (AQL), then there will be no deduction in payments to the Contractor for that task. However, if the number of defects (pests) observed during a month-long period is greater than the AQL, then there will be a deduction in payments to the Contractor for that-task.

b. CUSTOMER COMPLAINTS. Any base employee that observes unacceptable service, whether incomplete or not performed, for any performance objectives should immediately

Air Station Sitka Pest Control Service contact the COR. The COR will record the complaint including date and time, customer name, phone number in the nature of the complaint. The COR will respond as soon as possible after receipt of a complaint to conduct a site visit to personally observe the reported defect. If the COR determines the complaint is valid, the COR will complete appropriate documentation to record the complaint and notify the Contractor of the defect, The COR should inform the customer of the approximate time the unacceptable performance will be corrected and advise the customer to contact the QA if not corrected. For purposes of calculating deductions, a validated customer complaint will be treated as if it had been identified as part of a periodic inspection.

c. INCIDENTAL INSPECTION. This unplanned surveillance is used to supplement planned inspection by documenting casually observed performance while in route to or on site at planned sample locations for other contract requirements.

5. Deduction Methods: The Government will record all instances of substandard performance, whether through inspections, direct observation, customer complaint, or any other mechanism, The Government’s preferred course of action will be discussions with the Contractor to make the

Contractor aware of the problem, and to effectively prevent any recurrence of substandard performance. However, the Government may also take the following actions in addition to, or instead of, discussions with the Contractor:

a. Presentation of a Contract Discrepancy Report requiring a written explanation for substandard performance.

b. Payment deductions in accordance with the attached Performance Requirements Summary (PRS).

c. Payment deductions in accordance with the applicable FAR clause(s).

CONTRACT DISCREPANCY REPORT (CDR)

1. Contract No. ____________________ 2. FY _______ 3. Report # ________

4. TO: (Contractor) ________________________________________________

5. FROM: (COR) ___________________________________________________

6. DATES:

Prepared | Oral Notification | Returned by Contractor | Action Complete |

7. Discrepancy or Problem (Describe in detail; include references to PWS paragraph or other contract clause or provision; attach continuation sheet if necessary; COTR shall cite applicable QC program procedure(s))

Signature: __________________________________________

Signature of COR or Authorized Representative

8. TO: Contracting Officer ___________________________________________

9. FROM: Contractor

10. Contractor’s response as to cause, corrective action and actions to prevent reoccurrence; attach continuation sheet if necessary;

11. Signature of Contractor’s Representative:

___________________________________________ Date ____________

2. Government Evaluation: acceptance, partial acceptance; rejection’ attached continuation sheet if necessary

13. Government Action: payment deductions; performance evaluation meetings; other actions)

14. Closeout Actions: (contractor notified; by whom/ date; follow-up action pending).