Attachment I Statement of Work DTD Mar 14.doc

14 March 2009

Statement of Work Instructor Qualification Course (IQC) and Leadership Training Materials Leadership Development Center (LDC)

U.S. Coast Guard Academy

1.

SCOPE: The contractor shall provide all labor, supervision, transportation, training aids and training materials, except for materials and facilities furnished by the government for (1) an innovative Instructor Qualification Course (IQC) in leadership with electronic media, and (2) leadership course training material for IQC-trained instructors to use in subsequent LDC courses. The audience for the IQC will be Coast Guard officers, enlisted, Auxiliary, and civilian personnel currently assigned to the LDC. Instructors certified through attendance at the IQC will subsequently teach LDC leadership courses and use the training materials purchased under this Statement of Work.

2.

GENERAL REQUIREMENTS:

2.1 In general terms, the IQC will be at a minimum but not limited to three, 8-hour days of classroom-based instruction that will teach the LDC staff how:

(1) To teach first time supervisors how to apply innovative leadership techniques that can be modified for the subordinates and situations in which the supervisors find themselves;

(2) To teach first time supervisors how to utilize leading-edge leadership interventions in counseling sessions that will reflect a careful assessment and understanding of subordinate developmental levels. It will also teach them the most effective techniques related to conflict resolution, multi-level feedback, and upward communication techniques; and

(3) Employ a Leader’s Self Assessment developed under this Statement of Work (SOW) that will allow students to evaluate their strategic approach to leadership. This assessment should incorporate a person’s needs and then adjust the leadership style best suited for the situation.

2.2 At a minimum, the following will be generated to enhance the current LDC Leadership and Management School (LAMS) Curriculum and teach LDC instructors:

(1) Innovative methods to teach students how to enhance their own self-awareness and self-assessment skills;

(2) Innovative methods to teach students how to identify leadership styles and the situations in which those leadership styles are most effective and develop a practical exercise to enhance learning;

(3) Innovative methods to teach their students how to evaluate skill levels in their subordinates;

(4) Innovative methods to teach students how to motivate their subordinates. Motivation model should include both classroom instruction and a practical exercise heavy on performance vice lecture/theory;

(5) Innovative methods to teach students how to provide constructive and effective performance feedback to their subordinates, conflict resolution, multilevel feedback, and upward communication techniques;

(6) Innovative team building exercise to simulate the stages of group development. This exercise should employ team building models to influence and improve workplace performance;

(7) Innovative methods to teach students decision making and conflict resolution skills. Module should include classroom instruction, a conflict self assessment, a conflict styles assessment instrument, and a decision-making/conflict resolution exercise;

(8) Develop a short leadership book based on Coast Guard stories/experiences to use as exercises/discussion in class; and

(9) A leader’s self assessment that will give students insight into their preferred leadership behavior, while giving them insight that appropriate leadership styles must be adjusted depending on a person’s ability and desire.

2.3 This curriculum will also at a minimum:

(1) Certify the LDC instructors in this particular leadership training. This certification authorizes them to use copyrighted materials of the company presenting the training, while those LDC instructors are teaching LDC students;

(2) Provide reusable instructor visual aids such as laminated posters that will reinforce the learning objectives;

(3) Develop facilitator guides for modules described in this SOW (team building exercise, motivation, and decision making and conflict resolution) to enable instructors to deliver material in an easier fashion;

(4) Provide pocket-sized or similar sized student training aids that will be effective in helping all LDC students remember and implement learning objectives at their job sites; and

(5) Provide textbooks/workbooks that can be used by students who will attend the LDC classes taught by the trained instructors.

3. PLACE OF PERFORMANCE AND CLASS SIZE:

3.1 The IQC will be performed at the Leadership Development Center, United States Coast Guard Academy, 37 Mohegan Avenue, New London, CT 06320. The course will be attended by approximately 24 LDC instructors.

3.2

All training sessions will generally begin at 8:00 a.m. everyday and conclude at 4:30 p.m. Lunch breaks shall start at approximately 11:30 a.m. and shall be limited to one hour.

3.3

The following personnel are scheduled to attend the IQC:

(1) Active duty Coast Guard personnel;

(2) Coast Guard Auxiliary personnel;

(3) Coast Guard Reserve personnel ;

(4) Civilian personnel employed by the Department of Homeland Security and currently working at Coast Guard facilities; and

(5) Sister Service personnel on loan to Coast Guard organizations.

This list is not all-inclusive and is provided to serve as a starting point in identifying the customer base to attend the training and obtain certification.

4. TRAINING AIDS:

4.1 CONTRACTOR FURNISHED PROPERTY, SUPPLIES, AND SERVICES: The contractor shall provide at a minimum but not limited to the following for the IQC:

(1) One 3-day Instructor Training Program (Maximum attendance 24 LDC personnel);

(2) Eight Facilitator Manuals that include the IQC curriculum, a facilitator guide, and facilitator resources;

(3) Twenty-four sets of reusable instructor visual aids (laminated posters, etc.) that are used for the eight modules;

(4) Twenty-four Student workbooks (for the LDC personnel being certified); and

(5) Instructors: For every 24 students, there will be a minimum of one instructor. He or she should have a minimum, an earned master’s degree, however, an earned doctorate, is preferred. The instructor should have a minimum of three years in a leadership position. Resumes are required. A videotape of a prior presentation is required.

4.2 The licensing fee will allow the Coast Guard the right to reproduce and use unlimited copies of one Contractor Provided Master Facilitator Manual that includes the IQC curriculum, facilitator guides, facilitator resources, and one Master Student Workbook in accordance with this Statement of Work Paragraph 4.

4.3 For subsequent courses that will be taught by the IQC certified instructors, the contractor shall provide the following material to be ordered when needed (4,000 is estimated):

(1) 4,000 Reference cards (2” x 2.5”) consolidating class material for LDC students;

(2) 4,000 Books to support the leadership training; and

(3) 4,000 Leader’s Self Assessment booklets.

5. GENERAL INSTRUCTIONS:

5.1 Availability: The contractor shall be available to discuss the pre-training setup procedures before arrival on site. The primary point of contact for the government will be the School Chief, Leadership and Management School, United States Coast Guard Academy. The primary point of contact can be reached between the hours of 8:00 a.m. and 5:00 a.m., Eastern Standard Time, Monday through Friday. The contractor may contact the government at any time for clarification or additional information. Only the government’s primary point of contact will be permitted to interact with the contractor on an unsolicited basis. The contractor may initiate contact with the government to the extent the contractor deems necessary.

5.2 Project Planning: The contractor shall develop a project plan timeline or methodology outlining the necessary steps needed to implement the IQC.

At a minimum, the following milestones shall be listed on the project plan:

(1) Pre-implementation meeting to include representatives from the contracted agency or vendor and selected members of the LDC staff;

(2) Development schedule that includes significant milestones; and

(3) Training period for first group from the LDC staff to be scheduled as soon as the contract is awarded and processed. Subsequent training conducted on a yearly basis.

6.

CLASSROOM CURRICULUM FOR THE IQC:

6.1 Background: The Coast Guard Academy (CGA) is a fully accredited 4-year university located in New London, Connecticut. The CGA undergraduate enrollment exceeds 800 cadets each year. Over 600 faculty and staff provide support to Academy cadets and LDC students.

The LDC is responsible for teaching and facilitating courses equivalent to civilian adult continuing professional education. Over 4,000 students are taught each year in the Leadership and Management School; one of six major schools within the LDC. Nearly every officer and enlisted member of the Coast Guard, most of the Coast Guard Auxiliary, and many civilian personnel employed by the Department of Homeland Security, will attend training provided by the CGA or the LDC.

Omnipresent issues related to national security require that the Coast Guard’s leadership training be at the highest possible level appropriate to student experience and responsibilities. It is necessary to approach Coast Guard leadership training in the same way that civilian corporations advance their employees’ leadership skills. Rarely do successful civilian corporations have the manpower or materials to identify, design, and deliver their own state-of-the-art leadership curricula. Civilian corporations contract out for sophisticated leadership training. The Coast Guard cannot afford to purchase leadership training for all its personnel. The next best option is to obtain a commercially prepared IQC to meet both the instructor-training requirement and the urgent need for quality in leadership training.

6.2. Current Instructor Training Curriculum at the LDC: The current leadership curriculum has evolved over the past twenty years. Significant research has been conducted in the fields of educational psychology and sociology that require the LDC instructor certification program be replaced by innovative and forward-edge leadership training.

6.3. Course Specifics/Outline must include but are not limited to the following:

6.3.1. The Self-Awareness Module should include learning objectives on belief systems and methods for values clarification and provide exercises for students to compare and contrast their personal values with the Coast Guard Core Values, in accordance with the attached list of Coast Guard Leadership Competencies (See Enclosure 1).

6.3.2. The Leadership Module should include learning objectives on the definitions and functions of leadership, techniques to identify sources of leadership power and leadership styles, methods to differentiate successful versus effective leadership methods, and decision matrices for selecting leadership methods appropriate to specific situations.

6.3.3. The Skills Evaluation Module should include learning objectives that identify ways to determine skill competence, job commitment, previous training, and employee preferences and how they relate to job performance.

6.3.4. The Motivation Module should include learning objectives on internal and external stimuli, organizational and employee variables, how these components impact motivation, and methods for leaders to maximize employee motivation.

6.3.5. The Performance Assessment Module should include learning objectives for providing an assessment matrix use when evaluating subordinates that will minimize personal bias and enhance an independent evaluation of performance.

6.3.6. The Performance Feedback Module should include learning objectives for providing feedback to personnel on their duty performance, to include conflict management, dealing with difficult workers and subordinates, and facilitating feedback up the chain-of-command in a professional manner. This module should contain at least 18 Coast Guard-related scenarios that will consolidate all of the pervious training materials. The Coast Guard related scenarios to be developed in conjunction with the Coast Guard staff.

6.3.7. The Team Building Module should be primarily based on an exercise designed to take team members through the four stages of group development and emphasize techniques to influence workplace performance.

6.3.8. The Leadership Book should be based on Coast Guard stories/real life examples to be used as exercises/discussion in LDC classes.

ATTACHMENT I / STATEMENT OF WORK