StatementofWork_iii.pdf

Statement of Work MH-60T Sustaining Engineering Support Services

HSCG38-17-Q-J00035

1.0 General

1.1 Scope

This Statement of Work details sustaining level of effort designed to support the operational readiness of the United States Coast Guard (USCG) MH-60T series helicopters and the work accomplished by the Medium Range Recover (MRR) Product Line Division at the USCG Aviation Logistics Center (ALC). The basic requirements of the required support include on-site field service representatives, sustaining engineering support, and logistical support services for the USCG MH-60T aircraft. These services may be performed at the USCG ALC, USCG operating units within the United States and its possessions, the contractor’s facilities, and other locations as necessary to assist in aircraft sustainment issues, troubleshooting, training, damage evaluation, salvage operations, or logistical support as required by the USCG.

2.0 Requirements

2.1 Field Service Logistics Support

The contractor shall provide logistic support services to provide liaison and assistance in logistical and supply support of the MH-60T helicopter. As part of this requirement, the contractor shall provide one (1) Logistic Support Representative (LSR), physically located at ALC, Elizabeth City, NC, for the duration of the resulting contract. The primary function of the LSR shall be the coordination and engagement of all pertinent stakeholders at the contractor’s facility in support of logistics services required at ALC. The parties agree that these responsibilities are products of blended responsibilities accomplished by the on-site LSR and Logistics Program Management provided by Sikorsky Aircraft in Stratford, CT.

Within the firm-fixed priced monthly rates established in the schedule, the contractor shall provide logistical and supply support services during a standard forty (40) hour work week in conjunction with the MRR Product Line staff. Occasionally, work may be required outside the standard work week; however no additional costs shall be incurred by the Government. The LSR shall be trained and experienced in MH-60T logistical and supply support. The LSR must possess at least 5 year’s experience with Sikorsky’s MH-60T product line (or similar) and logistics support management. Familiarity with the USCG’s MH-60T variant is desired.

Within the firm-fixed priced monthly rates; requirements shall include but are not limited to the fol lowing:

a) Recommend procurement of USCG MH-60T items.

b) Coordinate with all functional areas of the contractor's management and engineering staff in the analysis and resolution of component supply and/or supportability issues through the MRR Engineering Officer, the MRR Supply Branch Chief and the Contracting Officer. No direct contact, unless otherwise authorized shall take place between the LSR and USCG Air Station personnel.

c) Coordinate and schedule as necessary regularly scheduled Program Management

Reviews (PMRs), both at the contractor's facilities and at USCG facilities.

Coordinate and ensure engagement of all functional stakeholders during PMR meetings. Provide meeting notes from PMR's to the MRR Product Line Manager (PLM) and the Contracting Officer for review and approval.

d) Consult with USCG and Sikorsky technical and engineering management concerning performance issues on parts failing acceptance test, and/or exhibiting high failures on fielded aircraft.

e) Coordinate depot-level overhaul/repairs and piece parts requirements with the contractor's management and engineering staff to avoid work stoppages at ALC and USCG field units.

f) Monitor progress of Non-Ready-for-Issue (NRFI) components in the repair cycle at any and all contractor facilities, and ensure weekly status reports for these components are provided to the MRR Supply Branch Chief and staff.

g) Provide delivery performance reports (as required) for each Sikorsky/USCG contract with special emphasis on dynamic component deliveries. These reports shall also include notations regarding any deliveries in danger of being late and the recovery plan associated with those components.

h) Provide status of quotes/proposals in work as that status pertains to established closing dates.

i) Act as a liaison with the Naval Supply Systems Command (NAVSUP) Weapons System Support (WSS), Defense Logistics Agency (DLA) and Navy fleet units concerning common MH-60T logistics support by integrating databases for requisition updates, asset postures, contract history, asset availability, and stock/part number information.

j) Provide recommendations on alternate and/or expedient sources of supply for Not Mission Capable Supply (NMCS) requisitions.

k) Provide dimensioned manufacturer's drawings for MH-60T components that are coded for manufacture at Government depot facilities on an as-required basis.

l) Review USCG generated reports for supply deficiencies, and provide recommendations to Supply Branch staff as necessary to ensure timely delivery of parts.

m) Provide all required correspondence prepared and submitted in Microsoft Word, MS Excel, and various other programs as appropriate and deliver via email to a distribution list maintained by the USCG.

n) Travel as required for one (1) annual Program Management Review regardless of destination.

o) Provide a written monthly activity report no later than the tenth working day of the following month to the Contracting Officer's Representative (COR), with a copy provided to the MRR Supply Branch Chief and the Contract Specialist. The parties agree that this report is subject to change to incorporate information as it becomes available and pertinent to the USCG’s MH-60T program. The report shall include, but is not limited to, the following information:

i. Date of period covered;

ii. Delivery to contract for repairables and spares;

iii. Any issues affecting on-time delivery of contract deliverables.

2.2 Field Service Representative Support

The contractor shall provide the services of one (1) Field Service Representative (FSR) to provide liaison and assistance in the technical support of the USCG's MH-60T aircraft. The support is specific to a concentration in technical issues specific to the airframe with the capability to resolve "routine" technical issues involving the avionics suite utilized by the MH-60T. Routine is defined as those technical issues for which technical data already exists to formulate technical resolutions, regardless of the extent or magnitude of the issue.

The FSR must be familiar with the USCG's Aviation Computerized Maintenance System (ACMS), Avionics Tracking System (ATS) requirements, Maintenance Procedure Cards (MPCs), or similar systems used by other Government agencies. Familiarity with USCG directives and publications pertaining to MH-60T maintenance and overhaul is desired. Access to ALC's technical library and MRR Product Line documents will be made available as needed. The FSR is required to be physically located at USCG ALC, Elizabeth City, North Carolina for the duration of the resulting contract.

Within the firm-fixed priced monthly rates established in the schedule, the contractor shall provide technical support relative to the USCG's MH-60T aircraft during a standard forty (40) hour work week in conjunction with MRR Product Line staff. Occasionally, work may be required outside the standard work week; however no additional costs shall be incurred by the Government. The FSR must possess at least five (5) years' experience with Sikorsky’s MH-60T product line (or similar). Familiarity with the USCG’s MH-60T variant is desired.

Within the firm-fixed priced monthly rates, requirements shall include but are not limited to the following:

a) Coordinate with all functional areas of the contractor's management and engineering staff to analyze and resolve technical matters relating to the USCG's MH-60T aircraft.

b) Through the MRR Engineering Officer and the Contracting Officer, provide liaison and technical support to USCG aviation units via telephone, email, on-site visits or any other means to resolve technical problems related to fielded aircraft.

c) Provide assistance in the preliminary investigation and resolution of safety-of-flight related problems and have direct access to contractor's resources, including any and all current and complete technical data. This shall include analysis and testing to define the magnitude of the issue or condition discovered through such effort and the recommended course of action.

d) Provide information to USCG personnel responsible for the resolution of MH-60T aviation technical issues.

e) Travel as required for one (1) annual Program Management Review (PMR) regardless of destination.

f) Provide a written monthly activity report no later than the tenth working day of the following month to the COR, with a copy provided to the MRR Engineering Officer and the Contract Specialist. The parties agree that this report is subject to change to incorporate information as it becomes available and pertinent to the USCG’s MH-60T program. The report shall include, but is not limited to, the following information:

i. Date of period covered;

ii. Date of action item/subject;

iii. Brief description of action item/subject;

iv. USCG personnel requesting the advice/inquiring;

v. USCG personnel receiving specific information/assistance rendered to

USCG unit via telephone;

vi. Problems encountered;

vii. Problems anticipated;

viii. Cost avoidance savings achieved (when applicable).

2.3 Non-Routine Sustaining Engineering Support

The contractor shall provide non-routine sustaining engineering support services related to the USCG’s MH-60T program in accordance with the firm-fixed priced monthly rate negotiated for this effort.

Non-routine tasks are defined as those tasks for which there is no OEM approved/documented resolution in place or for which the existing proprietary technical data will not suffice. The COR will provide notification of taskings against these CLINS via email with sufficient detail for the contractor to make an initial assessment of the task within 24 hours of receipt. A priority will be assigned by the Government for each task and the contractor shall respond with specific technical resolution within the timeframe specified by section 4.1. The contractor may, with their initial assessment determine that a particular tasking is so complex as to require more than the established monthly provision of hours and subject to negotiation, the Government will provide a detailed Statement of Work (SOW) and a Request for Quotation (RFQ).

Services required within the pricing established for these CLINS may include but are not limited to:

a) Conducting engineering investigations of candidates for aircraft configuration changes;

b) Preparing Engineering Change Proposals (ECPs) for aircraft configuration changes or modifications.

c) Performing engineering and maintenance analysis for the investigation of problems that might affect safety-of-flight conditions of the MH-60T aircraft. Make recommendations for corrective action, i.e., field change proposals, procedural changes, inspections, quality assurance, etc. This may include analysis and testing to define the magnitude of the problem or condition discovered through such effort and the recommended corrective action(s).

d) Creating and/or revising as necessary Engineering Instructions (EIs), and Overhaul and Repair Instructions (ORIs) to reflect changes in repair limitations as a result of investigations, maintenance concept changes, or design changes.

e) Conducting prototype development, test, evaluation, integration and installation as required in support of new aircraft systems as defined by individual task orders.

2.3.1 Tasking Priority Assignments

Individual tasks that fall under section 2.3 shall be classified by the USCG as one of the following:

a) Emergent-tasks associated with flight safety issues or operational emergencies, which shall be completed within two (2) working days.

b) Immediate-tasks requiring immediate action, which shall be completed within ten (l 0) working days.

c) Priority-tasks requiring priority action, which shall be completed within thirty (30) working days.

2.4 Complex Sustaining Engineering Requirements

The contractor shall provide complex sustaining engineering services related to the USCG’s MH-60T program in accordance with the pricing discussed in section 2.4.1. A priority will be assigned to these requirements.

2.4.1 For the purposes of pricing complex sustaining engineering requirements, the contractor shall submit, as part of the quotation, firm-fixed priced composite labor rates for CLIN 0004 (and the corresponding option period CLINS) that are representative of all labor categories required to resolve such requirements. The composite labor rate shall be fully burdened and should be derived from the labor rates approved by the most recent Forward Pricing Rate Agreement (FRPA). Fixed prices for these orders will be based on the negotiated agreement of hours required against the established composite rate.

2.4.2 Complex engineering support services will be ordered by placement of task orders signed by the Contracting Officer. The process for issuing a task order is as follows:

a. The Contracting Officer will provide to the contractor specific task requirements in writing, in the form of a Statement of Work (SOW) or a Statement of Objectives (SOO). SOW documents will be submitted with sufficient detail to facilitate a firm-fixed priced quotation, using the burdened composite rates established in the schedule at CLIN 0004 (and the corresponding option period CLINS). SOO documents require assistance from the contractor, as a Not Separately Priced (NSP) item in developing a detailed SOW and a firm-fixed priced quote. The on-site FSR may be requested to assist the Government in developing SOW from SOO for complex tasks as not separately priced items.

b. Subject to negotiation, the Contracting Officer will issue a task order or notify the contractor that the requirement is cancelled. Any performance accomplished by the contractor prior to the issuance of a funded order is solely at the contractor's risk.

c. Except as otherwise specified in the order, the contractor shall furnish all labor, materials, parts, components, facilities and services necessary for accomplishing work specified in each order issued hereunder.

d. Orders will be funded upon issuance.

e. Orders will include the following information:

i. Specifications/SOW and other terms and conditions with reference to the applicable section of the contract SOW;

ii. Preservation, packaging and packing instructions, if necessary;

iii. Negotiated delivery and/or performance dates and instructions and applicable delivery clauses;

iv. Inspection and acceptance instructions (to include location and applicable clauses);

v. Fixed priced;

vi. Funding and applicable accounting and appropriation data;

vii. Signature of Contracting Officer.

3.0 Travel

3.1 Travel Requirements

The contractor may be required to travel during the performance of this contract. Funding for travel will be provided via a task order. If travel is required, the contractor is responsible for making all necessary arrangements for its personnel. These include but are not limited to:

medical examinations, immunizations, passports/visas/etc., and security clearances. The Government will reimburse the contractor for allowable travel costs incurred by the contractor in performance of the contract IAW Federal Acquisition Regulation Subpart 31.205-46. All costs incurred for lodging, meals and incidental expenses required for tasks assigned under this contract shall be considered reasonable and allowable only to the extent that they do not exceed on a daily basis the maximum per diem rates in effect at the time of travel. These rates can be found at http://www.gsa.gov/portal/content/104877.

3.1.1 The contractor shall be responsible for obtaining written approval from the COR, fourteen business days PRIOR to the start of any required travel, unless otherwise directed by the Contracting Officer. The COR will inform the contractor of any requirements pertaining to the trip (i.e., Air or Rental Car, how many rental cars are authorized, travel dates, etc.). Travel completed without prior COR or Contracting Officer approval or travel that differs from what has been authorized by the COR will not be reimbursed.

3.1.2 The contractor agrees, in the performance of necessary travel, to use the lowest cost mode commensurate with the requirements of the mission and IAW good traffic management principles.

3.1.3 The travel reimbursable herein includes only that travel (commercial carrier, or private automobile or auto rental) performed from the contractor’s plant to the site of work, between the sites of work, and from the site of work to the contractor’s plant. Travel performed for personal convenience (including daily travel to and from work) will not be reimbursed hereunder.

3.2 Travel Reimbursement

To be reimbursed for travel, the contractor shall invoice for travel during the month the travel is completed or the month immediately following. Travel shall be reimbursed on a cost basis exclusive of any fee including but not limited to General and Administrative (G&A) costs. The contractor’s invoices shall include receipts or other evidence substantiating actual costs incurred for authorized travel. The documentation shall include, but is not limited to, legible copies of all receipts on letterhead (such as lodging, car rental, airline tickets, parking, tolls, etc.).

3.3 Air Travel

The contactor shall be reimbursed for Air Travel at the actual cost of the airfare. The contractor shall utilize the lowest available commercial discount airfare. Other than the lowest available commercial discount airfare may be reimbursed if the contractor can demonstrate real cost savings to offset any increased airfare cost (e.g., shorter trip duration resulting in hotel, per diem, rental car or other cost). In no event will such payments exceed the rates of common carriers.

The Government will only authorize flights utilizing coach class, no upgrades will be authorized.

The contractor is only authorized baggage fees for one (1) checked bag that falls within the airlines standard weight category. Payment for excess or overweight bags will only be authorized with the COR’s approval.

3.4 Car Rental

When a rental car is determined necessary, the contractor shall be reimbursed for the actual cost of the car when the services are required to be performed beyond the normal commuting distance from the contractor’s facilities. Original receipts for all rental car expenses to include gas, bridge or road tolls, etc. shall be provided.

The rental car classes allowed for each trip, unless otherwise approved by the COR, are as follows:

Two (2) or less travelers – Small (compact or economy) Up to four (4) travelers – Medium (intermediate or full-size) More than four (4) travelers – Either divided into smaller groups to meet the sizes specified above or may upgrade to an SUV/Passenger Van, whichever is most cost effective.

3.4.1 The rental car class requirements can be waived if a larger class than specified is the same cost or less expensive.

3.5 Special Vehicle and/or Truck Rentals

The contractor shall be reimbursed for actual rental/lease of special vehicles and/or trucks (i.e., of a type not normally used by the contractor in the conduct of its business) only if authorized by the COR. Reimbursement of such rental shall be made based on actual amounts paid by the contractor. Use of rental/lease costs of vehicles and/or trucks that are of a type normally used by the contractor in the conduct of its business are not subject to reimbursement.

3.6 Privately-Owned Conveyance (POV)

When transportation by POV is more cost effective, the contractor shall be paid on a mileage basis not to exceed the applicable Government transportation rates applicable at the time of travel. Authorization for the use of POV shall be the actual distances traveled (by the most direct route) from the person’s regular work site.

3.7 Per Diem

Per Diem to include the cost of lodging, meals and incidental expenses shall be paid IAW Federal Acquisition Regulation 31.205-46 (a) (2) and (3). The authorized per diem rate shall be the same as the prevailing per diem in the worksite locality. The applicable rate is authorized at a flat 75% on the day of departure from contractor’s home or local office, and on the day of return.

Receipts for meals and incidental expenses are not required.

3.8 Travel Reports

As part of the firm-fixed prices specified by the schedule, the contractor shall submit trip reports within ten working days of the completion of any travel. Trip reports, not in excess of one page in length, shall include the following information:

a) Date of trip

b) Air Station visited

c) POC at Air Station

d) Brief description of the service(s) provided.

Rest of Page Intentionally Left Blank

4.0 Performance Requirement Summary

The contractor’s performance requirements are summarized into performance objectives that relate directly to mission essential items. The performance standard briefly describes the minimum acceptable levels of service for each requirement.

Logistics Support Services:

Service Requirement

Performance Objective

Performance Threshold

Surveillance Method

Logistics Support

Receipt of reports

Report received NLT 10th working day of the month

Review and Analysis by COR, and/or contractor reports and/or Customer feedback

Attendance at meetings

Documented travel in the monthly report

Problem resolution

Minor questions responded to within 48 hours

Research all EIRs, FTRs, and PQDRs

Researched completed and documented in the monthly report within 60 days.

Quality of service

No major deficiencies in required documentation

Documentation supports the solution

4.1 Descriptions/Specifications

Field Service Representative Services:

Service Requirement

Performance Objective

Performance Threshold

Field Service Representative Services

Priority rated tasks completed as required

Response time dictated by task

Review and analysis by COR and/or contractor reports and/or customer feedback

Quality of workmanship

No major deficiencies in required documentation

Active daily coordination W/ MRR engineering staff

Response time by task and by query

Sustaining Engineering Support:

Service Requirement

Performance Objective

Performance Threshold

Sustaining Engineering Services (Non- Routine & Complex)

Priority rated tasks completed as required

Response Time:

Review and analysis by COR, and/or contractor reports and/or customer feedback

Emergent:

within 2 working days

Immediate: within working days

Priority: within 30 days

Quality of workmanship

No major deficiencies In required documentation Documentation supports the solution

5.0 Contract Requirements

5.1 Period of Performance

This period of performance consists of one (1) base ordering period, with four (4) optional ordering periods, renewable annually at the Government’s discretion. The total duration of the resulting contract shall not exceed five (5) years.

5.2 Place of Performance

The work specified in the SOW shall be performed at USCG, ALC, Elizabeth City, North Carolina. Under special circumstances, additional locations may be identified by the COR.

5.2.1 The Government reserves the right to require contractor personnel to “sign-in” upon entry and “sign-out” upon departure from the Government facilities. Certain Government agencies may have security requirements, which necessitate the use of building access passes. No direct charges to any order or order issued under the contract may be made for personnel or facility security clearances.

5.3 Work Hours

The work hours under this contract are Monday through Friday from 0645 to 1515 Eastern Time (ET). However (and at COR discretion), in order to support the USCG’s operational schedule and aircraft availability, the work hours for the contractor employees may fall outside of the standard eight (8) hour day, Monday through Friday or may include weekends, alternate work schedules and occasionally night work.

5.3.1 Contractor employees may choose to work additional hours to complete tasks, with COR approval, as long as Government oversight is available. Hours over forty hours in a week are not considered overtime for employees under this contract.

5.3.2 Contractors may choose to make up hours missed due to leave, plant closures, delays, or other reason, with COR approval, as long as Government oversight is available. This time will not constitute overtime for employees or anyway obligate the Government to additional costs.

5.3.3 The COR will attempt to notify the contractor a minimum of fourteen (14) days prior to changes in the contractor employees standard work schedule. However, due to the USCG’s ever changing operational schedule, the fourteen (14) day notice may not be possible.

5.3.4 The Government may opt to change the work schedule to make up for time lost due to Federal Holidays or Plant Shutdowns. The COR will notify the contractor as soon as possible of any schedule changes for Federal Holidays or Plant Shutdowns.

5.3.5 The Government’s expectation is that the employees under this contract will work a minimum of 240 days per period of performance (defined in section 5.1) under this contract. When any contractor employee is excessively absent (more than 20 days during any period of performance or a position is vacant, the USCG will subtract a daily rate for each day the employee was absent from the monthly invoice. Any deviations to this policy will require Contracting Officer approval. The daily rates for each task order period of performance will be established at time of task order award by dividing the monthly firm-fixed price by twenty-one (21).

5.3.6 The contractor shall notify the COR of any planned vacation or other scheduled leave two (2) weeks prior to the scheduled leave. The contractor shall notify the COR as soon as possible of any other absences.

5.3.7 Contractor employees are not authorized early release (often called 59 minute time off awards).

When early release is authorized for Government employees, every effort will be made to provide Government oversight so the contractor employees can continue work. However, if this is not possible, the contractor employees shall follow their employer’s procedures for time not at work.

5.4 Contractor Visits

The contractor shall not make any unannounced visits to the ALC. The contractor shall submit a request through the Contract Specialist and COR. Once approved, the COR will submit a Visitor Request IAW the security requirements of the complex.

5.5 Federal Holidays

Contractor personnel shall not perform work on observed Federal holidays. Government holidays are: New Year’s Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day, Christmas Day, and/or any other day designated by the President’s Proclamation/Executive Order.

5.6 Closures and Delays

Closures or delays may be planned or unplanned. Plant shutdown/delay, plant closure/delay, base shutdown/delay, or base closure/delay are all treated the same for contractor employees under this contract.

5.6.1 During a closure ALC is closed for business and contractors are not allowed to be onsite.

Planned closures will be determined in advance by the ALC Command and could include the day after Thanksgiving and other days immediately preceding or following other holidays.

Unplanned closures (i.e. inclement weather, etc.), not normally exceeding twenty (20) hours per employee per year, may occur on an as needed basis.

The contractor will be notified as soon as possible of any unplanned closures; however during times of inclement weather, contractors will be advised to monitor the inclement weather number at (252) 335-6188 option 2, for information on closures.

5.6.2 During a delay, contractor employees shall follow the directions given on the weather line. The message will typically either say there is a delay of x amount of hours or that ALC will open at a certain time. ALC’s normal start time is 0645, so if the message states that there is a delay of x amount of hours, the employee shall arrive that many hours after 0645. (For example a two hour delay would result in employees arriving at 0845). If the message states that ALC will open at a given time (For example 1000), then they should arrive at that time (or their normal work time if later). Contractor employees SHALL NOT arrive before these times as no Government oversight will be available. Contractor employees will not be allowed to stay late to make up these hours, unless prior Government concurrence is obtained to ensure Government oversight is available.

5.7 Contractor Sponsored Functions

All contractor company functions (training, social gatherings, etc.) shall be conducted outside business working hours, at the contractor’s expense and off the Elizabeth City USCG Complex.

5.8 Government Sponsored Functions

Government sponsored functions (to include ALC and USCG sponsored functions) are not deemed to be part of the contractor’s normal duties (i.e. holiday gatherings, USCG Day, ALC ceremonies, etc.). The USCG will make every effort to give the contractor employee the option to work in lieu of attending the function. In the event that the Government is unable to continue normal operations or if the contractor employee attends the Government sponsored function, they shall follow their employer’s procedures for time not at work.

5.8.1 Meetings required for the performance of duties scheduled in the assigned work center on an as required basis are acceptable during the work day

5.9 Inspection and Acceptance

All work is subject to Government Quality Assurance (QA) review in process and upon completion for compliance with requirements, instructions, specifications, shop practices and procedures. Any work that is considered unsatisfactory shall be corrected at no additional cost to the USCG. Work will not be accepted by the Government until the COR considers all work complete and acceptable.

5.10 Delivery Schedule

Services and reports shall be delivered in accordance with section 2.0 or as specified by individual task orders.

5.11 Place of Delivery

Unless otherwise specified, data deliverables must be submitted to the attention of the Contracting Officer and the COR at the address shown below.

U.S. Coast Guard Aviation Logistics Center (ALC) Attn: Medium Range Recovery Procurement 1664 Weeksville Road, Building 79 Elizabeth City, NC 27909-5001

5.12 Wages and Fringe Benefits

The minimum wage and fringe benefits to be paid under the contract shall be in accordance with the US Department of Labor Wage Determination (attached) and incorporated into the contract.

6.0 Contractor Requirements

6.1 Unauthorized Commitments

Only the Contracting Officer is authorized to obligate/bind the Government. The contractor shall not respond to any other requests by other USCG personnel to provide services or incur expenses not previously authorized by the basic contract, task orders, or modifications thereto, issued by the Contracting Officer.

6.2 Personnel Management

The contractor shall accomplish the assigned work by employing and utilizing qualified personnel with the appropriate combination of education, training, and experience, as defined in the position descriptions. The contractor shall be responsible for the employment, training, guidance, and supervision of qualified personnel to accomplish the contracts. Contractor personnel found not to meet qualifications or performance standards shall be removed from performing under the contract.

6.3 Training

Any training required by the contractor for contractor employees held during normal working hours will be at the contractor’s expense and limited to one (1) hour per month. Additional required training, not on Government time, for contractor employees may be conducted off site at the contractor’s expense. Training occurring during normal working hours shall be preapproved through the COR and shall not exceed forty (40) hours per year. The contractor shall not bill the Government for employee time spent training or for the training itself.

6.3.1 Training of contractor employees in subjects unique to the Government which is necessary for employees to function in their assigned working environment may be required during the performance of this contract. This training shall be approved by the COR. This time will be considered part of the normal work day and is billable by the contractor.

6.4 Minimum Experience

The contractor shall be fully proficient at the required services at the time of contract award and shall maintain full proficiency for the life of the contract. The contractor shall accomplish the assigned tasking by employing and utilizing qualified personnel with the appropriate combination of education, training, and experience as outlined under section 2.0. The contractor shall provide a list of names of all employees to the COR prior to the contract start date. The list shall be updated by the contractor as changes occur and furnished to the COR.

6.5 Contractor Personnel Qualifications

All services provided under this contract shall be supervised by contractor employees fully qualified in the relevant profession, trade or field, and holding any licenses required by law. The contractor shall maintain records for all personnel hired under this contract. At a minimum, the contractor shall maintain records that support the personnel hired met the minimum qualifications of the position. These records shall be made available to the Contracting Officer or designee upon request.

6.5.1

i. Ability to read, write, speak, and understand English fluently.

ii. Shall be citizens of the United States (U.S.).

6.6 Identification of Contractor Employees

The contractor shall ensure all employees present a professional appearance appropriate for the position held. All contractor personnel shall be identified by a distinctive nameplate, emblem, or patch attached in a prominent place on an outer garment so as not to present a Foreign Object Debris (FOD) hazard and clearly identifying the employee as a representative of the contracted firm.

6.6.1 The contractor employees will be issued a Government Identification (ID) badge as part of the orientation process. The Government ID badge shall be returned to the COR upon employee dismissal or completion/termination of the contract. Failure to return Government ID may result of non-payment of the final invoice for that employee. Contractor personnel shall wear the Government ID badge at all times when performing work under this contract at a Government site. Unless otherwise specified in the contract, each contractor employee shall wear the ID badge in a conspicuous place on the front of exterior clothing and above the waist, except when safety or health reasons prohibit such placement, i.e., when considered a FOD hazard.

6.7 Utilizing Electronic Mail (E-mail)

When contractor personnel send E-mail as part of their contract performance or related contract matters, they shall include their first and last name, E-mail address, and the name of their employer. Contractors that have access to Government email and other on-line systems shall have user IDs that call attention to their special status (by indicating contractor (CTR), or the company name, for example, after their given name in the user ID on the system). The use of Email is for bona fide business only. In the event of violation of this provision, the USCG will take appropriate action IAW section 7.0.

6.7.1 The COR or designee, shall ensure that accounts established in Government E-mail systems for prime or subcontractor personnel shall identify individuals as contractor personnel in the address book display and on the individual’s E-mail. Detailed properties for the account shall include the name of the individual’s employer and the name of the customer for the contract. The USCG’s information assurance security officer that established the account shall be notified immediately when a contractor employee is no longer performing duties that require an account in the Government E-mail system.

6.7.2 Contractor personnel and their subcontractors attending meetings, or working in situations (telephone conversations, electronic correspondence, or correspondence related to the contractor) where their actions could be construed as official Government acts shall identify themselves as a contractor and provide the name of their employer.

6.8 Intellectual Property

The Government has unlimited rights to all documents/material produced under this contract.

All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

6.9 Conflict of Interest

The contractor shall not employ any person who is an employee of the U.S. Government if the employment would appear to cause a conflict of interest. The contractor shall not employ on a full or part time basis an employee of the USCG, uniformed or civilian, without the express written consent of the Contracting Officer.

6.10 Supervision, Direction, or Control

At all times during performance of this contract and until the work is completed and accepted, the contractor shall directly manage the work or assignment as coordinated through the COR.

6.10.1 Contractor personnel are employees of the contractor and under the administrative control and supervision of the contractor. The contractor, through its personnel, shall perform the tasks prescribed herein. The contractor shall select, supervise, and exercise control and direction over its employees under this contract. The contractor shall maintain records on all personnel hired.

At a minimum, the contractor shall maintain records that support the personnel hired met the minimum qualifications of the position at the time they were hired. These records shall be made available to the Contracting Officer or designee upon request.

6.10.2 The Government will not exercise supervision or control over the contractor in the performance of services under this contract. The contractor shall not supervise, direct, or control the activities of Government personnel or the employees of any other contractor, except any subcontractor employed by the contractor on this contract.

6.10.3 In performance of this contract, the contractor’s management responsibilities include, but are not limited to the following:

i. Ensure employees understand the work to be performed on orders to which are assigned.

ii. Ensure employees know their management chain and exhibit professional conduct to perform in the best interest of the Government.

iii. Ensure employees adhere to applicable laws and regulations governing contractor performance and relationships with the Government.

iv. Ensure contractor employees do not create actual or apparent personal service relationships.

v. Ensure high quality results are achieved through task performance.

6.10.4 The contractor shall be responsible for the actions of its personnel and its subcontractors. The contractor shall be responsible for daily oversight of all contractor personnel and for managing work performance on all tasks and projects on this contract directly relating to Sustaining Engineering Services. The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management and control of the resources to be assigned to the contract. The contractor shall provide frequent interaction and communication with members at all levels of the organization. The contractor shall maintain continuity between the Contracting Officer and the designated COR and the contractor’s business office.

6.11 Compliance with Local Regulations, Instructions, Directives Contractor personnel shall comply with all USCG Commandant, ALC and local base regulations, instructions, directives, orders, policies and special procedures.

6.12 Insurance Requirements

In accordance with (IAW) Federal Acquisition Regulation (FAR) 52.228-5 incorporated herein entitled “Insurance-Work on a Government Installation”, the contractor and each Subcontractor performing work under this contract on a Government installation shall be required to procure and maintain, during the entire period of performance under this contract, the following minimum insurance and shall furnish a certificate thereof (executed by an officer or employee of the insurer authorized to execute such certificates) to the Contracting Officer prior to award of contract.

The certificate(s) shall contain an expiration date and an endorsement stating that, “Any cancellation or material change in the coverage adversely affecting the Government’s interest shall not be effective unless the insurer or the contractor gives advance written notice of cancellation or change to the Contracting Officer”.

i. Workers compensation and employer’s liability. Contractor shall comply with applicable Federal and State Workman’s Compensation laws IAW the State(s) where the work is to be performed on a Government installation and shall provide for at least $100,000 employer’s liability coverage, except in States with exclusive or monopolistic funds that do not permit workers’ compensation to be written by private carriers.

ii. General liability. General liability insurance written on the comprehensive form of policy shall provide for bodily injury of at least $500,000 per occurrence.

iii. Automobile liability. Automobile liability insurance written on the comprehensive form of policy shall provide for bodily injury of at least $200,000 per person and $500,000 per occurrence and $20,000 per occurrence for property damage.

6.13 Financial and Criminal Background Check(s)

Contractor employees that will perform work at a Government facility and those who will have access to AMMIS or other USCG systems shall have a Financial and Criminal Background check. These employees are required to complete the following steps prior to commencement of performance:

Have an investigation completed at a National Agency Check with Inquiries (NACI) level or higher and obtain fingerprints.

Complete an e-QIP online SF-85 form.

Complete Form OF-306, Declaration for Federal Employment.

Complete Department of Homeland Security (DHS) Credit Release Form DHS 11000-9.

Complete and pass Information System Security (ISS) Training and sign the Automated

Information Systems (AIS) User Acknowledge Form. By signing this agreement, the individual will be acknowledging their responsibility to properly use and safeguard all USCG information technology resources and related information

6.13.1 Contractor Access

The contractor shall only access those areas of USCG information technology resources (e.g.

computer equipment, networking equipment, telecommunications equipment, cabling, network drives, computer drives, network software, computer software, software programs, intranet sites, internet sites) explicitly stated in this contract and/or approved by the COR in writing as necessary for performance of work under this contract. Any attempts by contractor personnel to gain access to any information technology resources not explicitly authorized by the COR is strictly prohibited. In the event of violation of this provision, employees may be subject to the immediate removal IAW section 7.0. Contractor access to USCG networks from a remote location is a temporary privilege for the mutual convenience it offers while the contractor performs business for the USCG. It is not a right, a guarantee, a condition of the contract, nor is it Government Furnished Equipment (GFE). Contractor access will be terminated for unauthorized use. The contractor agrees to hold the USCG harmless and the contractor will not request additional time or money under the contract for delay resulting from unauthorized use.

6.13.2 ISS – Contractor Background Checks

In order to obtain a Government computer account and Government issued Common Access Card (CAC), the contractor employee shall have an investigation completed at a NACI level or higher. In addition to a NACI, the following investigations will meet or exceed the USCG's requirements:

Single Scope Background Investigation (SSBI).

Single Scope Background Investigation - Periodic Reinvestigation (SSBI-PR).

Phased Periodic Reinvestigation (PPR) (equivalent to an SSBI-PR).

Access NACI (ANACI.)

National Agency Check with Local Agency and Credit Checks (NACLC).

Periodic Reinvestigation-Secret (PRS).

Periodic Reinvestigation (PRI).

Minimum Background Investigation (MBI).

Limited Background Investigation (LBI).

Background Investigation (BI).

Child Care NACI (CNACI).

6.13.3 Previous Investigations

If the contractor employee has had one (1) of the previously mentioned investigations completed with no negative findings, then this shall be verified by the contractor on company letterhead and emailed to ALC-ContractorBI@uscg.mil with the subject line "Background Check Verification".

A template for this document is available from the Contracting Officer. If the contractor employee does not have a previous investigation that meets the criteria listed above, then the following shall be completed:

6.13.4 Initiating New Background Checks

Send an email to ALC-ContractorBI@uscg.mil with the subject line "Initiate Background Check". The body of the email shall contain the following information:

i. SSN

ii. Full Name, First, Middle and Last

iii. Applicant's Email Address

iv. Contractor Program Manager Email Address

v. Date of Birth

vi. City of birth

vii. County of birth

viii. State of birth

ix. Country of birth

x. Contract/Task Order number

xi. Task order Period of Performance

6.13.4.1 This information will be used to set up an account for the applicant in the Office of Personnel Management's (OPM) e-QIP system. E-QIP is an online system used to submit required information for background checks.

Once the account has been set up, an email will be sent to the applicant's address which will contain a link to the e-QIP system. The applicant will then need to go to this link and follow the prompts to complete an online SF-85 form. The e-QIP link is available via the internet and can be accessed anywhere a normal website is accessed. Once the applicant has completed the online form, they will be directed to print two (2) signature sheets. These signature sheets shall be printed and signed by the applicant and submitted to ALC as explained in section 6.13.7.

6.13.5 Obtaining Fingerprints

The applicant shall be fingerprinted at one (1) of the following locations:

Elizabeth City USCG, Building 35. The applicant will need to provide their driver's license or a Government issued identification (ID). The fingerprints will be electronically submitted to the USCG Security Center.

USCG Security Center, 1441 Crossways Blvd. Suite 102, Chesapeake, VA. The applicant will need to provide an ID as described above. The fingerprints will be electronically submitted to the USCG Security Center.

Local Sheriff’s Office. The applicant will need to provide an ID as described above and will need to inform the deputy that the fingerprints are being conducted for a USCG security background check. The applicant will need to request two (2) copies of their fingerprints which will be provided to them on FD-258 fingerprint cards.

These cards shall be submitted to ALC as explained in section 6.13.7.

6.13.6 Required Forms

The following required forms shall be completed:

Form OF-306, Declaration for Federal Employment. Only blocks 1, 8, 9, 10, 11, 12, 13, 16, and 17a need to be completed.

DHS Credit Release Form (DHS 11000-9).

6.13.7 Submitting Required Documentation

Once these steps have been completed, the two (2) signature sheets, OF-306 and the DHS 11000- 9 may be scanned and emailed to ALC-ContractorBI@uscg.mil with the subject line "Completed Security Package". These documents cannot be combined into one (1) attachment. They should be scanned and attached as four (4) separate documents. The fingerprint cards cannot be accepted as a scanned document. If the applicant obtained their fingerprints at the Sheriff's Office, the fingerprint cards shall be delivered to the Standards and Security Branch in the Information Systems Division (ISD), Building 63, ALC.

6.13.8 Final Steps

After the required documents have been received, the USCG will compile them in e-QIP and submit them to the USCG Security Center. At this point, no further action can take place to process the computer account and CAC until ALC receives a favorable fingerprint report back from the USCG Security Center. The expected wait time is three (4) to four (6) weeks, or longer for personnel who have never had a Government background check.

6.13.8.1 When the USCG receives notification of a favorable fingerprint check, notification will be provided to the contractor’s Program Manager and the applicant will be requested to report to the Standards and Security Branch in ISD, Building 63, ALC. The applicant will then be required to complete and pass ISS Training and sign the AIS User Acknowledge Form. The ISS Training will be made available to the applicant on workstations located in the Standards and Security office area at ALC. For contractor employees not physically located at ALC, the COR will coordinate with the Standards and Security Branch to determine how to complete the required briefing and ISS training. Once the applicant has successfully completed the ISS training and signed the AIS form, a request will be submitted to the USCG’s Centralized Service Desk St.

Louis, Missouri to request the applicant's computer account be created.