HSCEDM-15-R-00011_A-M_ MIA .pdf

HSCEDM-15-R-00011

SOLICITATION, OFFER AND AWARD

4. TYPE OF SOLICITATION2. CONTRACT NUMBER 3. SOLICITATION NUMBER

7. ISSUED BY CODE 8. ADDRESS OFFER TO (If other than Item 7)

ORDER UNDER DPAS (15 CFR 700)

6. REQUISITION/PURCHASE NUMBER

NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder".

NEGOTIATED (RFP)

SEALED BID (IFB)

5. DATE ISSUED

1. THIS CONTRACT IS A RATED RATING PAGE OF PAGES

1 100

C. E-MAIL ADDRESS

EXT.NUMBERAREA CODE

B. TELEPHONE (NO COLLECT CALLS)A. NAME

10. FOR

INFORMATION

CALL:

CAUTION: LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. 52.214-7 or 52.215-1. All offers are subject to all terms and conditions contained in this solicitation.

(Date)(Hour) local timeuntildepository located in copies for furnishing the supplies or services in the Schedule will be received at the place specified in Item 8, or if hand carried, in the

SOLICITATION

9. Sealed offers in original and

PART IV - REPRESENTATIONS AND INSTRUCTIONS

OTHER STATEMENTS OF OFFERORS

EVALUATION FACTORS FOR AWARD

INSTRS., CONDS., AND NOTICES TO OFFERORS

REPRESENTATIONS, CERTIFICATIONS AND

LIST OF ATTACHMENTS

CONTRACT CLAUSES

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACH.

I

J

K

L

M SPECIAL CONTRACT REQUIREMENTS

CONTRACT ADMINISTRATION DATA

DELIVERIES OR PERFORMANCE

INSPECTION AND ACCEPTANCE

PACKAGING AND MARKING

DESCRIPTION/SPECS./WORK STATEMENT

SUPPLIES OR SERVICES AND PRICES/COSTS

SOLICITATION/CONTRACT FORM

PART II - CONTRACT CLAUSESPART I - THE SCHEDULE

H

G

F

E

D

C

B

A

SEC. DESCRIPTION PAGE(S) (X) DESCRIPTION SEC. (X)

11. TABLE OF CONTENTS

18. OFFER DATE17. SIGNATURE

SUCH ADDRESS IN SCHEDULE.

IS DIFFERENT FROM ABOVE - ENTER

15C. CHECK IF REMITTANCE ADDRESS

EXT.NUMBERAREA CODE

15B. TELEPHONE NUMBER

(Type or print)AND

ADDRESS

OF

OFFEROR

CODE FACILITY

16. NAME AND TITLE OF PERSON AUTHORIZED TO SIGN OFFER15A. NAME

DATEAMENDMENT NO.DATEAMENDMENT NO.

and related documents numbered and dated):

amendments to the SOLICITATION for offerors

(The offeror acknowledges receipt of

14. ACKNOWLEDGEMENT OF AMENDMENTS

CALENDAR DAYS (%)30 CALENDAR DAYS (%)20 CALENDAR DAYS (%)10 CALENDAR DAYS (%)

(See Section I, Clause No. 52.232.8)

13. DISCOUNT FOR PROMPT PAYMENT

designated point(s), within the time specified in the schedule.

by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the

12. In compliance with the above, the undersigned agrees, if this offer is accepted within ______________ calendar days (60 calendar days unless a different period is inserted

NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

OFFER (Must be fully completed by offeror)

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

28. AWARD DATE

(Signature of Contracting Officer)

27. UNITED STATES OF AMERICA

25. PAYMENT WILL BE MADE BY

26. NAME OF CONTRACTING OFFICER (Type or print)

CODE 24. ADMINISTERED BY (If other than Item 7)

ITEM

(4 copies unless otherwise specified)

23. SUBMIT INVOICES TO ADDRESS SHOWN IN

41 U.S.C. 253 (c) ( 10 U.S.C. 2304 (c) (

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION:

21. ACCOUNTING AND APPROPRIATION20. AMOUNT19. ACCEPTED AS TO ITEMS NUMBERED

AWARD (To be completed by government)

CODE

02/19/2015 X

ICE/DCR

ICE/Detention Compliance & Removals Immigration and Customs Enforcement Office of Acquisition Management 801 I Street, NW Suite 930

WASHINGTON DC 20536

ICE-DMProposals@ice.dhs.gov

SEE SECTION L 1400 ES 04/23/2015

Benjamin Golway 202 Benjamin.Golway@ice.dhs.gov

732-2562

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X

X

X

X

X

X

X

X

X

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PAGE(S)

James D. Adams

AUTHORIZED FOR LOCAL REPRODUCTION

Previous edition is unusable

STANDARD FORM 33 (Rev. 9-97)

Prescribed by GSA - FAR (48 CFR) 53.214(c)

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

NAME OF OFFEROR OR CONTRACTOR

2 100

CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED PAGE OF

HSCEDM-15-R-00011

(A) (B) (C) (D) (E) (F)

SOLICITATION HSCEDM-15-R-00011 FOR THE

ACQUISITION OF FAMILY CASE MANAGEMENT SERVICES IN

THE MIAMI, FL METROPOLITAN AREA IN ACCORDANCE

WITH THE SECTION C STATEMENT OF OBJECTIVES.

Period of Performance: 06/01/2015 to 11/30/2020

0001 0-40 Heads of Household (HoH) 12 MO Base Year Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2015 to 05/31/2016

0002 41-80 Heads of Household (HoH) 12 MO Base Year Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2015 to 05/31/2016

0003 81-120 Heads of Household (HoH) 12 MO Base Year Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2015 to 05/31/2016

0004 121-160 Heads of Household (HoH) 12 MO Base Year Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2015 to 05/31/2016

0005 161-200 Heads of Household (HoH) 12 MO Base Year Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2015 to 05/31/2016

0006 201-240 Heads of Household (HoH) 12 MO Base Year Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2015 to 05/31/2016

0007 241-280 Heads of Household (HoH) 12 MO Base Year Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2015 to 05/31/2016

0008 281-300 Heads of Household (HoH) 12 MO Base Year Continued ...

OPTIONAL FORM 336 (4-86)

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FAR (48 CFR) 53.110

NSN 7540-01-152-8067

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REFERENCE NO. OF DOCUMENT BEING CONTINUED PAGE OF

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(A) (B) (C) (D) (E) (F)

Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2015 to 05/31/2016

1001 0-40 Heads of Household (HoH) 12 MO Option Year 1 (Option Line Item) 05/01/2016 Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2016 to 05/31/2017

1002 41-80 Heads of Household (HoH) 12 MO Option Year 1 (Option Line Item) 05/01/2016 Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2016 to 05/31/2017

1003 81-120 Heads of Household (HoH) 12 MO Option Year 1 (Option Line Item) 05/01/2016 Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2016 to 05/31/2017

1004 121-160 Heads of Household (HoH) 12 MO Option Year 1 (Option Line Item) 05/01/2016 Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2016 to 05/31/2017

1005 161-200 Heads of Household (HoH) 12 MO Option Year 1 (Option Line Item) 05/01/2016 Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2016 to 05/31/2017

1006 201-240 Heads of Household (HoH) 12 MO Option Year 1 (Option Line Item) 05/01/2016 Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Continued ...

OPTIONAL FORM 336 (4-86)

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(A) (B) (C) (D) (E) (F)

Period of Performance: 06/01/2016 to 05/31/2017

1007 241- 280 Heads of Household (HoH) 12 MO Option Year 1 (Option Line Item) 05/01/2016 Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2016 to 05/31/2017

1008 281-300 Heads of Household (HoH) 12 MO Option Year 1 (Option Line Item) 05/01/2016 Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2016 to 05/31/2017

2001 0-40 Heads of Household (HoH) 12 MO Option Year 2 (Option Line Item) 05/01/2017 Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2017 to 05/31/2018

2002 41-80 Heads of Household (HoH) 12 MO Option Year 2 (Option Line Item) 05/01/2017 Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2017 to 05/31/2018

2003 81-120 Heads of Household (HoH) 12 MO Option Year 2 (Option Line Item) 05/01/2017 Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2017 to 05/31/2018

2004 121-160 Heads of Household (HoH) 12 MO Option Year 2 (Option Line Item) 05/01/2017 Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2017 to 05/31/2018

Continued ...

OPTIONAL FORM 336 (4-86)

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REFERENCE NO. OF DOCUMENT BEING CONTINUED PAGE OF

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(A) (B) (C) (D) (E) (F)

2005 161-200 Heads of Household (HoH) 12 MO Option Year 2 (Option Line Item) 05/01/2017 Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2017 to 05/31/2018

2006 201-240 Heads of Household (HoH) 12 MO Option Year 2 (Option Line Item) 05/01/2017 Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2017 to 05/31/2018

2007 241-280 Heads of Household (HoH) 12 MO Option Year 2 (Option Line Item) 05/01/2017 Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2017 to 05/31/2018

2008 281-300 Heads of Household (HoH) 12 MO Option Year 2 (Option Line Item) 05/01/2017 Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2017 to 05/31/2018

3001 0-40 Heads of Household (HoH) 12 MO Option Year 3 (Option Line Item) 05/01/2018 Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2018 to 05/31/2019

3002 41-80 Heads of Household (HoH) 12 MO Option Year 3 (Option Line Item) 05/01/2018 Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2018 to 05/31/2019

3003 81-120 Heads of Household (HoH) 12 MO Option Year 3 Continued ...

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REFERENCE NO. OF DOCUMENT BEING CONTINUED PAGE OF

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(A) (B) (C) (D) (E) (F)

(Option Line Item) 05/01/2018 Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2018 to 05/31/2019

3004 121-160 Heads of Household (HoH) 12 MO Option Year 3 (Option Line Item) 05/01/2018 Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2018 to 05/31/2019

3005 161-200 Heads of Household (HoH) 12 MO Option Year 3 (Option Line Item) 05/01/2018 Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2018 to 05/31/2019

3006 201-240 Heads of Household (HoH) 12 MO Option Year 3 (Option Line Item) 05/01/2018 Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2018 to 05/31/2019

3007 241-280 Heads of Household (HoH) 12 MO Option Year 3 (Option Line Item) 05/01/2018 Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2018 to 05/31/2019

3008 281-300 Heads of Household (HoH) 12 MO Option Year 3 (Option Line Item) 05/01/2018 Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2018 to 05/31/2019

4001 0-40 Heads of Household (HoH) 12 MO Option Year 4 (Option Line Item) 05/01/2019 Continued ...

OPTIONAL FORM 336 (4-86)

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7 100

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REFERENCE NO. OF DOCUMENT BEING CONTINUED PAGE OF

HSCEDM-15-R-00011

(A) (B) (C) (D) (E) (F)

Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2019 to 05/31/2020

4002 41-80 Heads of Household (HoH) 12 MO Option Year 4 (Option Line Item) 02/01/2019 Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2019 to 05/31/2020

4003 81-120 Heads of Household (HoH) 12 MO Option Year 4 (Option Line Item) 05/01/2019 Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2019 to 05/31/2020

4004 121-160 Heads of Household (HoH) 12 MO Option Year 4 (Option Line Item) 05/01/2019 Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2019 to 05/31/2020

4005 161-200 Heads of Household (HoH) 12 MO Option Year 4 (Option Line Item) 05/01/2019 Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2019 to 05/31/2020

4006 201-240 Heads of Household (HoH) 12 MO Option Year 4 (Option Line Item) 05/01/2019 Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2019 to 05/31/2020

4007 241-280 Heads of Household (HoH) 12 MO Option Year 4 (Option Line Item) 05/01/2019 Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Continued ...

OPTIONAL FORM 336 (4-86)

Sponsored by GSA

8 100

CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED PAGE OF

HSCEDM-15-R-00011

(A) (B) (C) (D) (E) (F)

Period of Performance: 06/01/2019 to 05/31/2020

4008 281-300 Heads of Household (HoH) 12 MO Option Year 4 (Option Line Item) 05/01/2019 Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2019 to 05/31/2020

5001 0-40 Heads of Household (HoH) 6 MO Extension Period IAW FAR 52.217-8 (Option Line Item) 05/01/2020 Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2020 to 11/30/2020

5002 41-80 Heads of Household (HoH) 6 MO Extension Period IAW FAR 52.217-8 (Option Line Item) 05/01/2020 Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2020 to 11/30/2020

5003 81-120 Heads of Household (HoH) 6 MO Extension Period IAW FAR 52.217-8 (Option Line Item) 05/01/2020 Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2020 to 11/30/2020

5004 121-160 Heads of Household (HoH) 6 MO Extension Period IAW FAR 52.217-8 (Option Line Item) 05/01/2020 Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2020 to 11/30/2020

5005 161-200 Heads of Household (HoH) 6 MO Extension Period IAW FAR 52.217-8 (Option Line Item) 05/01/2020 Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2020 to 11/30/2020

Continued ...

OPTIONAL FORM 336 (4-86)

Sponsored by GSA

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REFERENCE NO. OF DOCUMENT BEING CONTINUED PAGE OF

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(A) (B) (C) (D) (E) (F)

5006 201-240 Heads of Household (HoH) 6 MO Extension Period IAW FAR 52.217-8 (Option Line Item) 05/01/2020 Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2020 to 11/30/2020

5007 241-280 Heads of Household (HoH) 6 MO Extension Period IAW FAR 52.217-8 (Option Line Item) 05/01/2020 Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2020 to 11/30/2020

5008 281-300 Heads of Household (HoH) 6 MO Extension Period IAW FAR 52.217-8 (Option Line Item) 05/01/2020 Product/Service Code: G099 Product/Service Description: SOCIAL- OTHER Period of Performance: 06/01/2020 to 11/30/2020

Section B.2. Estimated Quantities

Section B (Column C) quantities are estimated quantities. Only Delivery/Task Orders issued subsequent to award shall specify fixed quantities.

Section B.3. Contract Minimum/Maximum Quantity and Contract Value

(a) The Government intends to award a single contract but reserves the right to make multiple awards or to not make an award if deemed to be in the best interest of the Government.

(b) No funds will be obligated in the award of the base IDIQ contract. Funding will be identified and obligated in each Task Order at time of Task Order issuance.

(c) The specific services, supplies and quantities by CLIN number will be identified on each Delivery Order.

(d) Orders may be in writing, orally, by Continued ...

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(A) (B) (C) (D) (E) (F) facsimile, or by electronic commerce methods.

Section B.4. Period of Performance (POP)

The total period of performance of the contract shall be from date of award through five years (60 months) thereafter, if all options are exercised. Orders may be placed under the contract at any time during this period of performance, subject to the limitation identified in the contract.

In accordance with FAR 52.217-8, the Government reserves the right to extend performance under this contract after completion of the last Option Year Four (4) for a period up to six (6) months.

CLINs 5001 through 5008 are included in the event that the Government exercises its right to an extension in accordance with FAR 52.217-8.

Offerors shall provide pricing for the six months extension period in CLINs 5001 through 5008 and shall additionally confirm CLINs 5001 through 5008 pricing in the Volume II, Price Proposal. If no price increase will be applicable, please provide a statement confirming prices will remain unchanged and rates from the current option year will be extended.

Section B.5. Determination of Non-Responsibility

The Contracting Officer may determine an offeror to be non-responsible if a vendor who proposes a price assessed to be less than anticipated cost cannot, or is not, willing to establish to the Contracting Officer's satisfaction that the firm has the necessary financial capacity to perform at the price offered.

OPTIONAL FORM 336 (4-86)

Sponsored by GSA

HSCEDM-15-R-00011 Section C

SECTION C – DESCRIPTION/SPECIFICATIONS

U. S. Department of Homeland Security

Immigration and Customs Enforcement

Statement of Objectives

Family Case Management Services

Department of Homeland Security (DHS)

U.S. Immigration and Customs Enforcement (ICE)

Enforcement and Removal Operations (ERO)

SECTION C - STATEMENT OF OBJECTIVES (SOO) - COMPREHENSIVE FAMILY

CASE MANAGEMENT PROGRAM

C.1 PURPOSE

The purpose of this effort is to obtain contractor services to establish a cost-effective Comprehensive Family Case Management Program for up to five (5) years and six (6) months, subject to the ordering limitations provided for in this solicitation. U.S.

Immigration and Customs Enforcement (ICE) Enforcement and Removal Operations (ERO) requires contractor assistance to provide appropriate monitoring services and situate participating non-dangerous, low-flight-risk family units within a framework that promotes compliance with immigration obligations until removal or other resolution of their cases. Contractor-provided and/or -facilitated community-based services tailored to individual participant needs will serve as a central means to monitor participants and to promote compliance with their immigration obligations.

C.2 SCOPE OR MISSION

The scope of this effort aims to promote compliance with participants’ release conditions, including any required reporting to ICE ERO, immigration court hearings, and final orders of removal, while allowing them to remain in the community and maintain access to community services for the duration of the removal process. The contractor shall develop and implement an individualized Family Service Plan (FSP) and perform services in accordance with the requirements of this SOO at contractor locations based upon a family unit’s case and circumstances. The FSP shall provide the participant with recommendations on how to participate in the program successfully. The scale of this effort is dependent on the number of enrollments, but should accommodate a minimum of 40 Heads of Household up to a maximum of 300 Heads of Household, depending on enrollment and funding demands.

C.3 PERIOD OF PERFORMANCE

The total potential period of performance for this effort is five (5) years and six (6) months, comprised of a one-year base period of performance beginning on the date of contract award, and four one-year option periods exercisable at the Government’s sole discretion. Prior to the conclusion of the final option period, the Government reserves the right to extend the contract for up to an additional six (6) months in accordance with

FAR 52.217-8.

C.4 PLACE OF PERFORMANCE

The place of performance will be the Miami, Florida metropolitan region.

C.5 BACKGROUND

ICE ERO identifies and apprehends removable aliens, detains such aliens when necessary and appropriate, and removes them from the United States. ERO manages all aspects of the removal process, including domestic transportation, detention, bond management, and supervised release, including alternatives to detention (ATD) programs.

ATD is a flight-mitigation tool that uses technology and case management to increase compliance with release conditions and facilitate alien appearance at immigration court hearings and compliance with final orders of removal, while allowing aliens to remain in their community as they move through the immigration process. In the past, ICE has worked with providers that are experienced in addressing the needs of aliens in the removal process, including facilitating access to accurate and timely information about immigration removal proceedings and services available to them. These providers help ensure that aliens subject to removal processes appear at their immigration court hearings, comply with ICE ERO reporting requirements, and appear for removal. ICE is now soliciting assistance to provide a variation on ATD services that may be better suited for families released from immigration detention pending the outcome of their cases.

C.6 PERFORMANCE OBJECTIVES

1. Implement a standard enrollment and compliance process that includes:

Conducting an initial interview with the proposed family participants prior to their release from ICE custody to confirm their intended destination upon release and to gather other relevant information about the proposed participants.

Communicating (verbally and in writing) with the family participants in a language they understand (in most cases, Spanish) about immigration proceedings, generally, as well as the particular program obligations tied to enrollment.

Issuing family participant identification cards to be used solely for Contractor identification, e.g. for check-in appointments, and other general tracking purposes.

Conducting a follow-up in-person interview with the family participants.

Conduct regular and on-going monitoring of family participants through in-person (e.g. home or office visits) and telephonic reporting. At a minimum, check-ins should be done prior to any appointment, hearing, or other immigration required obligation.

Generating a tailored Family Service Plan (FSP) that rigorously identifies participants’ distinct vulnerabilities and needs and the combination of services, resources, and oversight measures that will serve as an effective framework to ensure successful participation in the program. The FSP provides participants with recommendations on available services and resources based on their vulnerabilities, needs, family composition, etc.

Conducting additional check-ins as needed to promote compliance with immigration requirements.

Identifying available housing options in advance of their arrival in the destination region for family units1 without prearranged housing.

Assisting individuals with transportation logistics, including with regard to identifying and securing appropriate and cost-effective transportation to their destination.

2. Inform program participants of their legal rights, responsibilities, and obligations.

Explain and communicate the importance of compliance with ICE ERO reporting requirements, immigration court appearance dates, and removal orders.

Proactively assist program participants in securing access to local immigration attorneys, including those who are low cost and pro bono attorneys.2

Proactively seek partnerships with local legal organizations to arrange “Know Your Rights” presentations and other basic forms of legal information exchanges.

No contract funds may be used to pay for legal representation.

3. Provide information and facilitate access3 to local community-based medical and mental health care resources for participants. Public health resources should be utilized where available.

Construct a medical emergency plan to engage emergency medical services, when necessary.

No contract funds may be used to pay for medical and mental health services.

4. Facilitate access to available volunteer community service opportunities for participants. Provide families with information about local community groups and resources, including relevant church services, ethnic community groups, or other organizations.

5. Access to educational opportunities.

Inform parents of K-12 school options for their children and assist with the registration process, acquisition of basic school supplies, and other preparatory measures, as needed. No contract funds shall be used to pay for school supplies or registration fees.

Facilitate access to language programming for participants with limited English proficiency, with specific emphasis on programs tailored to instructing adults.

A family unit, for the purposes of this effort, is defined as one or more adult alien parent(s) and/or legal guardian(s) accompanied by their own minor child(ren).

The contractor may not form an attorney-client relationship with any participant.

This document uses “facilitate access” to indicate that the contractor has obligations to act in an advisory or information-sharing capacity but may not directly provide or fund the attendant activity, resource, or service.

6. Facilitate access to available housing options that comply with all local, state, and federal housing regulations and will ensure facilities offer secure, separate spaces for family units. No contract funds shall be used to pay for housing.

7. Facilitate all participant transportation required to meet appearance and reporting obligations related to their immigration cases.

Inform participants of the full range of public transportation options in the metropolitan area where they reside.

Arrange for transportation in emergency situations where public transportation options are inadequate.

8. Develop, maintain, and safeguard individual participant case records via a comprehensive case management system, prioritizing both the accuracy and confidentiality of all case records.4

The case records for all participants shall include at a minimum: full name, date of birth, alien registration number (i.e., A-number), country of origin, date of program enrollment, dates of past and pending ERO in-person reporting dates and immigration hearings, participant compliance with these proceedings, participant compliance with check-in appointments, use of services per participant, and outcome of the participant’s immigration proceedings.

9. Provide regular accurate reports to the Contracting Officer’s Representative (COR) and appropriate ERO staff.

Regular bi-weekly reports on compliance with regard to all ERO reporting dates, immigration court hearings, and removals, which will include detailed explanations of, and actions taken in response to, any unmet immigration obligations by participants. The bi-weekly report will include recommendations for participant terminations based on noncompliance.

Quarterly reports documenting the services received by each participant, to include dates, participant names, organization names, and a brief narrative of each service that addresses the identified need for the service and whether it is recurring or a single appointment.

The contractor shall also be prepared to provide ad hoc reports associated with the data above, as requested by the COR.

The contractor will also report on any significant developments in the participants’ lives that may impact their immigration case or ability to comply with case-related appearance and reporting obligations (to include, but not limited to, major medical or mental health concerns, marriage, pregnancy, etc.).

10. Provide immediate notification to the COR and appropriate ERO staff upon becoming aware of any serious or emergent incidents, including but not limited to

This data will necessarily include sensitive personally identifiable information (PII). Current data security measures shall be contractually in place to prevent an unauthorized or negligent breach in data.

loss of accountability of a participant’s whereabouts, participant arrest on criminal charges, or participant hospitalization.

11. Track and monitor program and immigration proceedings compliance.

Program performance metrics will include the success rate, failure rate, absconder rate, and removal rate. Success and failure rates are broadly defined by the extent to which participants appear for immigration court hearings, comply with ICE ERO reporting requirements, and appear for removal, as applicable, throughout the course of their participation in the program.

12. Meet the regional staffing requirements to effectively oversee program implementation and management across the service area or region.

Program Director/Deputy Program Director: The contractor shall designate both a Program Director and Deputy Program Director to administer the program.

Field Director/Program Manager: The contractor shall designate a Field Director and Program Manager for the service area or region.

Administration Assistants: The contractor will ensure that key program staff at both the regional and local levels is assisted by administrative personnel.

13. Meet the local staffing requirements in order to meet program participants’ needs in accordance with the Statement of Objectives.

Family Case Managers: The contractor shall assign each family unit a Family Case Manager. The ratio of Family Case Managers to family units is expected to be approximately 20:1.

Case Coordinators: The contractor shall ensure each Family Case Manager is assisted by a Case Coordinator.

Translators: The contractor shall provide family units access to professional translators or bilingual staff to communicate with program participants who are limited English proficient. The majority of prospective participants in this program will originate from Central America and may speak languages indigenous to that region other than Spanish. The contractor may need to be able to provide translators familiar with these non-Spanish languages.

C.7 KEY PERSONNEL

The following are essential personnel with required minimum qualifications critical for the performance of this contract. The Contractor shall not use other titles. For all key personnel positions, resumes of each proposed candidate are required.

Regional Program Director: The Regional Program Director shall hold at a minimum a bachelor’s degree from an accredited institution and have at least five years of related experience, and have knowledge of program objectives, policies, procedures and requirements for managing a case management program of similar size and scope. In addition to the five years of related experience required for the Regional Program Director position, the degree requirement may be satisfied by the completion of an additional two years of documented career experience in a field related to social work or similar occupation area.

Field Director/Program Manager: The Field Director/Program Manager shall hold an accredited bachelor’s degree and have at least five years of related experience, and have knowledge of program objectives, policies, procedures and requirements for managing a case management program on a regional level. In addition to the five years of related experience required for the Field Director/Program Manager position, the degree requirement may be satisfied by the completion of an additional two years of documented career experience in a field related to social work or similar occupation area.

Family Case Managers: The Family Case Manager shall hold an accredited bachelor’s degree in Social Work or related field and have at least five years of related experience (e.g. Knowledge of community resources and counseling/social work practices working with immigrant or foreign-born populations) and have knowledge of program objectives, policies, procedures and requirements conducting a case management program at a local level. In addition to the five years of related experience required for the Family Case Manager positions, the degree requirement may be satisfied by completion of a career development program that includes work-related experience, training, or college credits at a level of achievement equivalent to the bachelor’s degree.

C.8 SUGGESTED STAFFING

The anticipated staffing requirements for this effort are expected to be one (1) Case Worker for every 20 Heads of Household (i.e., 20:1). This is a suggested staffing model only and Offerors are encouraged to provide innovative staffing solutions while using this staffing model as a guide.

C.9 OPERATING CONSTRAINTS

The size of this program will range from a minimum quantity of 40 Heads of Household up to a maximum quantity of 300 Heads of Household, depending on enrollment demands. To accommodate for tiered enrollment, the proposed contract will be structured with tiered contract line item numbers (CLINs). Offerors shall price their proposals for the various tiers, in accordance with the following CLIN structure:

CLIN 0001: 0-40 Heads of Household (HoH) CLIN 0002: 41-80 HoH CLIN 0003: 81-120 HoH CLIN 0004: 121-160 HoH CLIN 0005: 161-200 HoH CLIN 0006: 201-240 HoH CLIN 0007: 241-280 HoH

CLIN 0008: 281-300 HoH

The required ramp-up time from the contract award to the full enrollment shall be 90 days.

The designated ERO Field Office for the service area will dedicate select staff (to include supervisors) to coordinate efforts with the contractor to ensure ERO reporting dates for family units are established and communicated to all parties.5 These officers will also provide contact information to their contractor counterparts to facilitate timely information sharing for regularly scheduled reporting as well as incidents requiring timely correspondence.

[Balance of page intentionally left blank]

[END OF SECTION C]

Any requirements must be funneled through the contracting officer and the contracting officer’s representative, not directly communicated from ERO to the contractor.

HSCEDM-15-R-00011 Section D

SECTION D—PACKAGING AND MARKING

There are no clauses incorporated with this section for this RFP.

[END OF SECTION D]

HSCEDM-15-R-00011 Section E

SECTION E—INSPECTION AND ACCEPTANCE

E.1 52.246-2 Inspection of Supplies-Fixed Price. (AUG 1996)

E.2 52.246-4 Inspection of Services-Fixed Price. (AUG 1996)

E.3 52.246-16 Responsibility for Supplies. (APR 1984)

E.4 Inspection Requirements

Review of Deliverables ---

(a) The COR will provide written acceptance, comments and/or change requests, if any, within thirty (30) business days from receipt by the Government of the initial deliverable.

(b) Upon receipt of the Government’s comments, the Contractor shall have fifteen (15) business days to incorporate the Government's comments and/or change requests and to resubmit the deliverable in its final form.

(c) If written acceptance, comments and/or change requests are not issued by the Government within thirty (30) calendar days of submission, the draft deliverable shall be deemed acceptable as written and the Contractor may proceed with the submission of the final deliverable product.

The Contractor shall provide all deliverables to the COR in Microsoft Excel, PowerPoint or Word format.

Deliverables Chart --

# Deliverable Solicitation Section (for reference only-not all-inclusive) Due Date(s)

1.

Conduct and Document Internal Quality Assurance Audits

Determined by the Quality Control Plan submitted in response to this solicitation

Review and update Quality Control Procedures as required, but no less than annually

2.

Create Standard Operating Procedures for Enrollment/ Orientation Process

With emphasis on items noted in the Performance Objectives sections 1 and 2 of

SOO

No later than 60 calendar days after date of award

3.

Conduct Program Enrollments & Orientations with Participants

As required in the Performance Objectives sections 1 and 2 of SOO

Daily or as required

4.

Develop and Implement Case Management System

As required in Performance Objectives section 8 of SOO

Upon Program Launch

(for reference only-not all-inclusive) Due Date(s)

5.

Create and Maintain Case Records

As required in Performance Objectives sections 8 and 11 of SOO

Daily or as required

6.

Track and report immigration compliance of participants

As required in Performance Objectives sections 9 and11 of SOO

Bi-weekly from the date of first enrollment and upon request from the COR

7.

Develop Family Service Plans (FSP) for each participating family prior to the end of a participating family’s orientation

As required in the Scope or Mission section and the Performance Objectives section 1 of SOO

Generate FSP for each participating family within 2 weeks of enrollment. Review FSP at a minimum of each month for possible revision

8.

Inform participants of their legal rights and obligations

As required in the Performance Objectives section 2 of SOO

Within 1 week of enrollment

9.

Satisfy Program Staffing Requirements (regional and local)

As required in sections 12 and 13 and the Key Personnel section of

SOO

Upon Program Launch

10.

Furnish Resumes of Key Personnel

Reference Key Personnel section of

SOO

Provide with Proposal and Prior to Entry on Duty (EOD) of any new staff

11. Organizational Chart NA Upon COR Request

12.

Notification of change in any employee’s health status

NA

Immediately

13.

Notification of employee termination, transfer, suspension, personnel action relating to disqualifying information or incidents of wrongdoing (criminal or policy violation)

NA

Immediately (immediate verbal report, with written follow-up)

14.

Report of any contract employee misconduct

NA Immediately (immediate verbal report, with written follow-up)

15. IT Security Plan IAW 3052.204-70 See 3052.204-70 (Section I)

(for reference only-not all-inclusive) Due Date(s)

(Section I)

E.5 Acceptance Criteria

The Government will provide written notification of acceptance or rejection of all final deliverables within thirty (30) calendar days. Absent written notification, final deliverables may be construed as accepted. All notifications of rejection will be accompanied with an explanation of the specific deficiencies causing the rejection.

[END OF SECTION E]

HSCEDM-15-R-00011 Section F

SECTION F—DELIVERIES OR PERFORMANCE

F.1 52.242-15 Stop-Work Order. (AUG 1989)

F.2 52.242-17 Government Delay of Work. (APR 1984)

F.3 Places of Performance - (See Solicitation Section C.4)

F.4 Period of Performance

The period of performance for this contract is anticipated to be a one (1) year base period with four (4) one (1) year option periods exercisable at the Government’s sole discretion.

F.5 52.217-9 Option to Extend the Term of the Contract (MAR 2000)

(a) The Government may extend the term of this contract by written notice to the Contractor within 15 days; provided that the Government gives the Contractor a preliminary written notice of its intent to extend at least 30 days before the contract expires. The preliminary notice does not commit the Government to an extension.

(b) If the Government exercises this option, the extended contract shall be considered to include this option clause.

(c) The total duration of this contract, including the exercise of any options under this clause, shall not exceed five (5) years and six (6) months, in the event that an extension is exercised in accordance with FAR 52.217-8.

(End of clause)

[END OF SECTION F]

HSCEDM-15-R-00011 Section G

SECTION G—CONTRACT ADMINISTRATION

G.1 Contract Management

Notwithstanding the Contractor’s responsibility for total management responsibility during the performance of this contract, the administration of the contract will require maximum coordination between the ICE and the Contractor.

The individuals outlined in Section G will be the Government points of contact during the performance of this contract for their respective roles as identified herein:

Contract Specialist(s):

Benjamin Golway Office of Acquisition Management – Detention, Compliance and Removals Immigration & Customs Enforcement 801 I Street NW, Suite 910 Washington, DC 20536 Email: Benjamin.Golway@ice.dhs.gov

Contracting Officer:

James D. Adams Office of Acquisition Management – Detention, Compliance and Removals Immigration & Customs Enforcement 801 I Street NW, Suite 910 Washington, DC 20536 Email: James.D.Adams@ice.dhs.gov

The CO has the authority to award, modify or terminate contracts and obligate Government funds. The CO is responsible for ensuring performance of all necessary actions for effective contracting, ensuring compliance with the terms of the contract, and safeguarding the interest of the United States in its contractual relationships.

G.2 Contracting Officer’s Representative (COR)

The following individual is designated and authorized by the CO to perform contract administration functions related to the technical performance of this contract.

(Provided at time of Award) Immigration & Customs Enforcement Enforcement & Removal Operations

The COR’s principal role is to support the CO in managing the contract, providing technical administration and direction within the scope of the contract, managing technical execution, monitoring performance and ensuring requirements are met within the terms of the contract.

mailto:James.D.Adams@ice.dhs.gov

G.3 Invoice Requirements

Service Providers/Contractors shall use these procedures when submitting an invoice.

1. Invoice Submission: Invoices shall be submitted in a .pdf format on a monthly basis via email to:

Invoice.Consolidation@ice.dhs.gov

Each email shall contain only one (1) invoice and the subject line of the email will annotate the invoice number. The emailed invoice shall include the “bill to” address shown below:

DHS, ICE

Financial Operations - Burlington P.O. Box 1620

ATTN: ICE/ERO/FHQ/DMD

Williston, VT 05495-1620

Note: The Service Provider's or Contractor's Dunn and Bradstreet (D&B) DUNS Number must be registered in the System for Award Management (SAM) at https://www.sam.gov prior to award and shall be notated on every invoice submitted to ensure prompt payment provisions are met. The ICE program office identified in the task order/contract shall also be notated on every invoice.

2. Content of Invoices: Each invoice submission shall contain the following information:

(i) Name and address of the Service Provider/Contractor. Note: the name, address and DUNS number on the invoice MUST match the information in both the Contract/Agreement and the information in the SAM. If payment is remitted to another entity, the name, address and DUNS information of that entity must also be provided which will require Government verification before payment can be processed;

(ii) Dunn and Bradstreet (D&B) DUNS Number;

(iii) Invoice date and invoice number;

(iv) Agreement/Contract number, contract line item number and, if applicable, the order number;

(v) Description, quantity, unit of measure, unit price, extended price and period of performance of the items or services delivered;

(vi) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;

(vii) Terms of any discount for prompt payment offered;

(viii) Remit to Address;

(ix) Name, title, and phone number of person to notify in event of defective invoice; and

3. Invoice Supporting Documentation: In order to ensure payment, the vendor must also submit supporting documentation to the Contracting Officer's Representative (COR) mailto:Invoice.Consolidation@ice.dhs.gov https://www.sam.gov/ identified in the contract as described below. Supporting documentation shall be submitted to the COR or contract Point of Contact (POC) identified in the contract or task order with all invoices, as appropriate. See paragraph 4 for details regarding the safeguarding of information. Invoices without documentation to support invoiced items, containing charges for items outside the scope of the contract, or not based on the most recent contract base or modification rates will be considered improper and returned for resubmission. Supporting documentation requirements include:

(i) Firm Fixed Price Items (items not subject to any adjustment on the basis of the contractor’s cost experience, such as pre-established monthly guaranteed minimums for detention or transportation): do not require detailed supporting documentation unless specifically requested by the Government.

(ii) Fixed Unit Price Items (items for allowable incurred costs, such as detention and/or transportation services with no defined minimum quantities, stationary guard or escort services, transportation mileage or other Minor Charges such as sack lunches and detainee wages): shall be fully supported with documentation substantiating the costs and/or reflecting the established price in the contract and submitted in .pdf format.

(iii) Detention Services:

(1) Bed day rate;

(2) Resident’s/detainee’s check-in and check-out dates;

(3) Number of bed days multiplied by the bed day rate;

(4) Name of each detainee;

(5) Resident’s/detainee’s identification information

(iv) Transportation Services:

(1) The mileage rate being applied for that invoice.

(2) Monthly billing reports listing transportation services provided; number of miles;

transportation routes provided; locations serviced and/or names/numbers of detainees transported; an itemized listing of all other charges; and, for reimbursable expenses (e.g. travel expenses, special meals, etc.) copies of all receipts.

(v) Stationary Guard Services:

(1) The itemized monthly invoice shall state the number of hours being billed, the duration of the billing (times and dates) and the name of the resident(s)/detainee(s) that was/were guarded.

(vi) Other Direct Charges:

The invoice shall include appropriate supporting documentation for any direct charge billed for reimbursement.

4. Safeguarding Information: As a contractor or vendor conducting business with Immigration and Customs Enforcement (ICE), you are required to comply with DHS Policy regarding the safeguarding of Sensitive Personally Identifiable Information (PII).

Sensitive PII is information that identifies an individual, including an alien, and could result in harm, embarrassment, inconvenience or unfairness. Examples of Sensitive PII include information such as: Social Security Numbers, Alien Registration Numbers (A- Numbers), or combinations of information such as the individual’s name or other unique identifier and full date of birth, citizenship, or immigration status.

As part of your obligation to safeguard information, the follow precautions are required:

(i) Email supporting documents containing Sensitive PII in an encrypted attachment with password sent separately.

(ii) Never leave paper documents containing Sensitive PII unattended and unsecure.

When not in use, these documents will be locked in drawers, cabinets, desks, etc. so the information is not accessible to those without a need to know.

(iii) Use shredders when discarding paper documents containing Sensitive PII.

(iv) Refer to the DHS Handbook for Safeguarding Sensitive Personally Identifiable Information (March 2012) found at http://www.dhs.gov/xlibrary/assets/privacy/dhs-privacy-safeguardingsensitivepiihandbook-march2012.pdf for more information on and/or examples of Sensitive PII.

5. If you have questions regarding payment, please contact ICE Financial Operations at 1-877-491-6521 or by e-mail at OCFO.CustomerService@ice.dhs.gov

Invoices without the above information may be returned for resubmission.

[END OF SECTION G]

http://www.dhs.gov/xlibrary/assets/privacy/dhs-privacy-safeguardingsensitivepiihandbook-march2012.pdf http://www.dhs.gov/xlibrary/assets/privacy/dhs-privacy-safeguardingsensitivepiihandbook-march2012.pdf mailto:OCFO.CustomerService@ice.dhs.gov

HSCEDM-15-R-00011 Section H

SECTION H—SPECIAL CONTRACT REQUIREMENTS

H.1 Contractor’s Insurance

The Contractor shall maintain insurance in an amount not less than the minimum coverage limits applicable to each state/jurisdiction where employees are stationed to protect the Contractor from claims under workman’s compensation acts and from any other claims for damages for personal injury, including death which may arise from operations under this contract whether such operations by the Contractor itself or by any Subcontractor or anyone directly or indirectly employed by either business entity.

The Contractor shall maintain General Liability insurance: bodily injury liability coverage written on a comprehensive form of policy of at least $500,000 per occurrence is required.

Additionally, the Contractor shall maintain an automobile liability insurance policy providing for bodily injury and property damage liability covering automobiles operated in the United States. The Contractor’s automobile liability insurance policy shall provide coverage that meets or exceeds the minimum coverage limits applicable to the each state/jurisdiction where the vehicle is registered and/or operated in, per occurrence for both bodily injury and for property coverage. Certificates of such insurance shall be subject to the approval of the CO for adequacy of protection. All insurance certificates required under this contract shall provide 30 days advance notice to the Government of any contemplated cancellation.

H.2 Security Requirements for Sensitive/But Unclassified (SBU) Contracts

H.2.1 General

The United States Immigration and Customs Enforcement (ICE) has determined that performance of the tasks as described in Contract TBD requires that the Contractor, subcontractor(s), vendor(s), etc. (herein known as Contractor) have access to sensitive DHS information, and that the Contractor will adhere to the following:

H.2.2 Preliminary Determination

ICE will exercise full control over granting; denying, withholding or terminating unescorted government facility and/or sensitive Government information access for Contractor employees, based upon the results of a background investigation.