Amendment 0004 East.pdf

HQC00524R0014

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

Please see continuation sheet for more information pertaining to this Amendment.

1. CONTRACT ID CODE PAGE OF PAGES

1 35

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 21-Jun-2024

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street , County, State and Zip Code) X HQC00524R0014

X 9B. DATED (SEE ITEM 11)

03-May-2024

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

21-Jun-2024

CODE

DEFENSE COMMISSARY AGENCY

ENTERPRISE ACQUISITION DIVISION

1300 EISENHOWER AVENUE

FORT GREGG-ADAMS VA 23801-1800

HQC005 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

The following items are applicable to this modification:

Solicitation HQC005-24-R-0014 for eCommerce Delivery Service (East) is hereby amended as follows:

1. ENCLOSURE 1: Questions were received in accordance with solicitation instructions. This enclosure provides questions and responses.

2. The Performance Work Statement included with the initial solicitation issuance is removed in its entirety and replaced with version Performance Work Statement Amendment 0004.

NOTE: PWS Attachment A – East remains unchanged.

3. The ‘ADDENDUM TO 52.212-1 INSTRUCTIONS TO OFFERORS -

COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (NOV 2023)’

information included with the initial solicitation issuance is removed in its entirety and replaced with version ‘ADDENDUM TO 52.212-1 INSTRUCTIONS TO

OFFERORS - COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

(NOV 2023) AMENDMENT 0004’.

4. The ‘52.212-2 EVALUATION--COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (NOV 2021)’ information included with the initial solicitation issuance is removed in its entirety and replaced with version ‘52.212-2

EVALUATION--COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

(NOV 2021) AMENDMENT 0004’.

5. The Enclosure A - East Solicitation Pricing Sheet included with the initial solicitation issuance is removed in its entirety and replaced with Enclosure A - East Solicitation Pricing Sheet – Amendment 0004.

6. The offer due date/local time remains unchanged from Amendment 0003. The offer due date/local time is July 5, 2024 at 4:30PM.

7. All other contract terms and conditions remain unchanged.

ENCLOSURE 1

QUESTION 1:

The solicitation states that SaaS vendors will need to be FedRAMP certified. Does the FedRAMP certification requirement apply to vendors with a Platform as a Service (PaaS) model?

ANSWER 1:

Vendors do not need to be FedRAMP certified. No.

QUESTION 2:

Will DeCA consider vendors that take exception to specific security requirements, such as FedRAMP certification and varying encryption standards? With respect to the estimated volume of deliveries, we may not be able to custom-fit requirements.

ANSWER 2:

Vendors do not need to be FedRAMP certified. The Contractor shall demonstrate compliance with DFARS clauses 252.204-7012 and 252.204-7020 and annually validate with the DeCA ITT Office for compliance at a minimum. The Contractor shall provide to the DeCA ITT Office the CSO/CSP tenant data flows/logs to support log reviews by the agency's Cybersecurity Service Provider (CSSP).

The Contractor shall implement required Cybersecurity Supply Chain Risk Management (C- SCRM) security controls. The Contractor shall safeguard all data in accordance with security controls that meet or exceed current International Organization for Standardization (ISO) 27001 or Service Organization Control (SOC) 2 requirements.

QUESTION 3:

Will DeCA consider vendors that take exception to cold-chain requirements?

ANSWER 3:

No. Contractor shall maintain “cold chain” (chill and freeze) temperatures for all delivered foods requiring cold chain temperature control.

QUESTION 4:

In relation to Service Contract Labor Standards (FAR 52.222-41), can DeCA confirm that vendors can elect to state these do not apply?

ANSWER 4:

Vendors are required to comply with all relevant labor standards as expressed in federal statutes such as the Service Contract Act and associated federal regulations promulgated and enforced by the United States Department of Labor.

QUESTION 5:

For clarification, according to the referenced sections there are three distinct types of pricing that combined make up the Total Proposal Pricing: 1) Delivery Fee pricing which is inputted into the spreadsheets for Mandatory and Optional Locations. This is required pricing and must be completed. 2) A Government Supplemental Payment. This is an optional amount proposed by the Offeror including the triggering method to earn it. The Offeror can make this a requirement of their proposal up to the Maximum Supplemental Payment amount. 3) Amounts due for any Additional and or Alternative Capabilities proposed by the Offeror. These Additional and or Alternative Capabilities along with their corresponding amounts may be included or excluded in the award by DeCA. Is this understanding, correct?

ANSWER 5:

(1) Yes. (2) Offerors may propose an annual Government Supplemental Payment along with associated triggering method, in order to achieve the government requirements for delivery fees to be paid by authorized patrons. (3) Offerors may identify Additional or Alternative Capabilities, along with associated pricing. However, amounts associated with Additional or Alternative Capabilities will not be assessed as part of the government’s evaluation of the pricing factor.

QUESTION 6:

The first paragraph states "Based on the government’s market research, any proposed delivery fee in excess of $10 for a delivery radius not to exceed 10 miles will be deemed unreasonable."

Is the "Delivery Fee" mentioned here the same as the Delivery Fee the customer will see at checkout when ordering Commissary Delivery from their specific location for up to 10 miles?

ANSWER 6:

Yes.

QUESTION 7:

The first paragraph states "Based on the government’s market research, any proposed delivery fee in excess of $10 for a delivery radius not to exceed 10 miles will be deemed unreasonable."

Is the "Delivery Fee" mentioned here the same as the Delivery Fee the customer will see at checkout when ordering Commissary Delivery from their specific location for up to 10 miles?

Regarding this $10 "Government Objective", is it inclusive or exclusive of any Government Supplemental Payment or Additional and or Alternative Capabilities amounts?

ANSWER 7:

Authorized commissary patrons will see the delivery fee at checkout, but will not see or be responsible for paying the Government Supplemental Payment. A proposal submission may include a request for a “Government Supplemental Payment” necessary to achieve the government’s requirement that authorized commissary patrons will pay no more than a $10 fee for deliveries within 10 miles.

QUESTION 8:

The first paragraph states "Based on the government’s market research, any proposed delivery fee in excess of $10 for a delivery radius not to exceed 10 miles may be deemed unreasonable."

Is the "Delivery Fee" mentioned here the same as the Delivery Fee the customer will see at checkout when ordering Commissary Delivery from their specific location for up to 10 miles? In essence, does this $10 per delivery objective only apply to the Delivery Fee customers see at checkout?

ANSWER 8:

See answer to QUESTION 7.

QUESTION 9:

Government Supplemental Payments (GSP). For these Supplemental Payments it states "The Offeror’s proposed amounts may be incorporated into the contract and will bind the awardee pursuant to the terms of the clause." If the Offeror proposes a GSP and is awarded the contract, does the government have the option to exclude the GSP from the contract or is the Offeror able to ensure the GSP is an integral part of the total pricing proposed?

ANSWER 9:

If the contract award includes pricing that includes a “Government Supplemental Payment,” in accordance with a proposal from successful offeror, then the government and the contractor are obligated to those terms under the contract.

QUESTION 10:

Government Supplemental Payments (GSP). For these Supplemental Payments it states "The Offeror’s proposed amounts may be incorporated into the contract and will bind the awardee pursuant to the terms of the clause." When the Offeror wants to integrate a specific capability / earning mechanism, what is the government's guidance when deciding whether that item should be placed under the Government Supplemental Payment category or under the Additional and or Alternative Capability category?

ANSWER 10:

The successful Offeror’s Government Supplemental Payment and triggering method will be incorporated into the contract, which will bind the government and the contractor under the terms of the contract. Similarly, if the government elects to use proposed Additional or Alternative Capabilities as proposed by a successful offeror, contract language will include any additional capability and associated price. Additional and Alternative Capabilities will be evaluated as part of the Technical Capability factor.

QUESTION 11:

How will the government calculate the Total Proposal Pricing? For example, the Delivery Fee pricing is explained in the solicitation and can be calculated on a per delivery basis or a total cost based on estimated deliveries per day shown in the spreadsheet. Are GSPs and Additional and or Alternative Capability amounts calculated by adding up the potential amount using the same delivery volume estimates and simply added together with the Delivery Fee amounts?

ANSWER 11:

Pricing will be evaluated based on total delivery fees provided, plus the addition of the “Governmental Supplemental Payment”. The GSP will not be allocated among individual delivery fees for purposes of proposal evaluation.

QUESTION 12:

Is there currently a "Maximum Supplemental Payment" amount and if so what is it?

ANSWER 12:

The request for proposals does not identify a maximum Government Supplemental Payment;

however, fairness of pricing will be considered in the context of retail grocery delivery.

QUESTION 13:

It states "Options. The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s). The text states "...the Government may provide a supplemental payment to the Contractor up to the negotiated Government’s Maximum Supplemental Payment amounts by contract year." and "If the Government’s Maximum Supplemental Payment is reached for a given contract year, the Contractor will no longer receive the Supplemental Payment for subsequent deliveries in that contract year and agrees to receive only the delivery fees listed in Enclosure A...". If this amount is to be negotiated when do these negotiations occur?

ANSWER 13:

Offerors should submit proposals based on fair market pricing for grocery delivery in relevant regions based on information that was provided in the solicitation packet, which includes:

anticipated average orders per day, store hours, and store locations. A submission may include a request for a “Government Supplement Payment” necessary to achieve the government’s requirement that authorized commissary patrons will pay no more than a $10 fee for deliveries within 10 miles.

QUESTION 14:

It states "Options. The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s). The text states "...the Government may provide a supplemental payment to the Contractor up to the negotiated

Government’s Maximum Supplemental Payment amounts by contract year." and "If the Government’s Maximum Supplemental Payment is reached for a given contract year, the Contractor will no longer receive the Supplemental Payment for subsequent deliveries in that contract year and agrees to receive only the delivery fees listed in Enclosure A...". If this amount is not specified by the government before proposal submission how can an Offeror estimate the total amount of payment they will be eligible to receive and when those payments may "run out" during a specific year?

ANSWER 14:

Pricing in contract award will include, if applicable, an annual Government Supplemental Payment for the contract period, expressed as a bi-weekly payment to the contractor, once a contractor has invoiced for the annual Government Supplemental Payment as identified in the contract, then the contractor will not be entitled to further Government Supplemental Payment (GSP) until the following contract year.

QUESTION 15:

It states "Options. The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s). The text states "...the Government may provide a supplemental payment to the Contractor up to the negotiated Government’s Maximum Supplemental Payment amounts by contract year." and "If the Government’s Maximum Supplemental Payment is reached for a given contract year, the Contractor will no longer receive the Supplemental Payment for subsequent deliveries in that contract year and agrees to receive only the delivery fees listed in Enclosure A...". Can the Offeror propose multiple Government Supplemental Payments and or multiple Additional and or Alternative Capabilities amounts? Or is the government's intention to have just one Government Supplemental Payment and or just one Alternative Capabilities amount?

ANSWER 15:

Offerors shall submit no more than one Government Supplemental Payment. If a successful offeror identifies “Additional or Alternative Capabilities (one or more than one) that the government elects to purchase, the government and the offeror will negotiate a fair and reasonable amount to reflect such additional or alternative capabilities that will be incorporated into the contract award. The government will not consider amounts or potential amounts associated with “Additional or Alternative Capabilities” as part of the evaluation of the price factor.

QUESTION 16:

The solicitation does not incorporate an incentive fee (supplemental) FAR or DFAR Clause. Will the government please provide the FAR clause that will applied for the supplemental payments?

ANSWER 16:

Please read solicitation in its entirety for specific information regarding supplemental payments.

QUESTION 17:

When completing the online shopping portal, I assume the order is pre-paid for correct? Or am I coming out of pocket?

ANSWER 17:

Authorized commissary patrons pay the government a lump sum total at the time of order submission that includes the prices of the ordered items, surcharge (required by DeCA’s statutes), delivery fee, and delivery tip (if the patron chooses to pay a tip) at the time the order is submitted. The amount paid by the patron is processed through the government’s payment system, and the delivery contractor is paid accumulated delivery fees and tips on a biweekly basis, upon required invoicing.

QUESTION 18:

What type of vehicle is required for this contract? Ex: an individual car, or a cold storage van?

ANSWER 18:

It is up to the contractor to determine the vehicle to be utilized and ensure compliance with contract terms and conditions.

QUESTION 19:

How do the drivers enter the facility- meaning what type of clearance is needed to enter the facility? What are options available to us for obtaining clearances?

ANSWER 19:

Drivers must be able to access all military installations identified in this solicitation. Contractors are responsible for adhering to specific base access procedures for every location.

QUESTION 20:

Do drivers need a cold bag for packing items, uniforms, identification badges? Are the pick-up/drop off locations all at the same location or are the drop off locations at different locations?

ANSWER 20:

Contractor shall maintain “cold chain” (chill and freeze) temperatures for all delivered foods requiring cold chain temperature control. In essence, chill items need to be delivered chilled and frozen items need to be delivered in a frozen state. Uniforms are not required but all drivers should have appropriate identification. There are multiple commissaries in the Continental United States, pick up and drop off locations will not be the same.

QUESTION 21:

What is the probability of adding additional locations to the mandatory list? Where did the estimated average delivery numbers derive from? Will this number generally increase per location?

ANSWER 21:

DeCA goal is to have CLICK2GO delivery at all CONUS locations. The data was derived based on historical data.

QUESTION 22:

Are all locations expected to be staffed and started at the same time? Or will we be able to start each location in a sequence?

ANSWER 22:

Please see PWS and solicitation packet as it states that a detailed deployment plan is required.

QUESTION 23:

Are we allowed to have a combination of Government Supplemental earning mechanisms?

Subscription plus lump sum distribution?

ANSWER 23:

Please read solicitation in its entirety for specific information regarding supplemental payments.

QUESTION 24:

We have a list of questions for the eCommerce Delivery Service - East RFP. It seems safe to assume that these questions and answers would apply to the Central and West RFPs as well;

please steer us correctly if that is not a safe assumption. We do plan on submitting individual proposals for each of the three regions.

ANSWER 24:

eCommerce Delivery Service - East RFP. eCommerce Delivery Service – Central RFP, and eCommerce Delivery Service - West RFP are all individual requirements. Each is considered a standalone requirement.

QUESTION 25:

What is the cap on the Maximum Supplemental Payment amount(s)?

ANSWER 25:

Please read solicitation in its entirety for specific information regarding supplemental payments.

QUESTION 26:

Can the maximum supplemental payment be negotiated after contract award or must the contract proposal state the requested amount?

ANSWER 26:

Please read solicitation in its entirety for specific information regarding supplemental payments.

QUESTION 27:

Is the negotiated maximum different for each location (i.e. separate lines of accounting for each region) or does one line of accounting fund all three regions with a cumulative maximum supplemental payment?

ANSWER 27:

Please read solicitation in its entirety for specific information regarding supplemental payments.

QUESTION 28:

Assuming contractor properly sends invoices every two weeks, requesting confirmation that the contractor receives:

-- Full amount of each delivery fee -- Full amount of every optional tip -- Full amount of supplemental payment

ANSWER 28:

Please read solicitation in its entirety for specific information.

QUESTION 29:

What are the proposed delivery timeframes or service level agreements (SLAs) for different types of products?

ANSWER 29:

There are no differentiation in products. All orders are delivered within the two-hour window.

QUESTION 30:

What is the projected average delivery mileage from the commissary to the customer drop-off locations as detailed in the eCommerce Delivery Service - East proposal?

ANSWER 30:

Please read solicitation for specific information.

QUESTION 31:

How will the delivery service handle peak demand periods, such as holidays or promotional events?

ANSWER 31:

Peak periods, promotional events and holidays vary based on location. The delivery services may need to increase or decrease based on the orders received and contractors are expected to respond accordingly.

QUESTION 32:

Can you outline the proposed delivery routes and any considerations for optimizing efficiency and minimizing delivery times?

ANSWER 32:

There are no set routes and is based on the patron orders. It is up to the service provider to optimize in the best efficient manner.

QUESTION 33:

What measures will be in place to ensure the safety and security of both the delivery personnel and the products during transit?

ANSWER 33:

The patron will contact the store for returns and exchanges. The Contractor shall ensure that each patron receives delivered products with the seal applied by DeCA intact and unmanipulated. The Contractor shall be responsible for any missing, lost, or damaged product in any delivery package with a broken or manipulated seal. DeCA will be responsible for any missing or damaged product in delivery packages with an intact seal. The contractor shall contact the Designated DeCA Representative at the store that items are missing or damaged.

QUESTION 34:

Are there any environmentally friendly initiatives planned for the delivery service, such as electric vehicles or carbon offset programs?

ANSWER 34:

DeCA will comply with all local environmental protection guidance.

QUESTION 35:

What methods will be used to track deliveries and provide customers with real-time updates on their orders?

ANSWER 35:

Offerors are expected to integrate with DeCA's current eCommerce platform that will provide applicable customer interaction.

QUESTION 36:

How will the delivery service handle any potential issues or delays, such as traffic congestion or adverse weather conditions?

ANSWER 36:

The Contractor shall notify the patron (call, text, or email, in accordance with patron preference) of the delivery upon arrival to the specified delivery address.

QUESTION 37:

Are there any additional fees or surcharges associated with the delivery service, such as for expedited delivery or delivery to remote areas?

ANSWER 37:

While additional surcharge or fees may be charged, they will not be passed on to the deliver service provider. The deliver vendor will only receive delivery fee, tips, and potential supplemental payments.

QUESTION 38:

Can you provide information on the customer support options available for addressing any delivery-related inquiries or concerns?

ANSWER 38:

All delivery related inquiries and concern will be handle at the Brick -and-Mortar facility. Brick and Mortar point of contacts will contact delivery vendor when applicable.

QUESTION 39:

Would we create the routes for our drivers?

ANSWER 39:

Yes (Your company will create the route for your drivers)

QUESTION 40:

Are the routes in order as to where to begin and end?

ANSWER 40:

Your company determines the routes.

QUESTION 41:

Are the routes delivery and pick up?

ANSWER 41:

Yes ( You will need to come to the commissary to pick up the order and go deliver the order to the patron ).

QUESTION 42:

Where are we delivering to?

ANSWER 42:

Contractor will deliver to patrons home which could be on or off base installation.

QUESTION 43:

Would we use our on systems or do you all have a preferred system in order to run deliveries?

ANSWER 43:

Whatever system is used must have the capability to integrate with Freshop within a 45 day window.

QUESTION 44:

What is the average amount of clicks a year?

ANSWER 44:

Please see attachment that was provided in the solicitation with average deliveries per day.

QUESTION 45:

What is the earliest and latest time for delivery?

ANSWER 45:

Delivery should be available during stated CLICK2GO hours. Please see link for additional details: https://shop.commissaries.com/my-store/store-locator.

QUESTION 46:

I just want to confirm that same locations have multiple deliveries.

ANSWER 46:

Yes, stores will have multiple order windows throughout the day. This will vary by store.

QUESTION 47:

There are a total of 112 routes including the mandatory and the optional. I just want to confirm that most of the routes will be driven everyday.

ANSWER 47:

Deliver orders will be driven by patron demand.

QUESTION 48:

Will there be some routes that are just straight pickups?

ANSWER 48:

You will need to come to the commissary to pick up the order and go deliver the order to the patron.

QUESTION 49:

Which routes are clicks or do the clicks just come in randomly?

ANSWER 49:

Customer will choose their preferred order window.

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been added by full text:

52.212-1 AMEND 0004

ADDENDUM TO 52.212-1 INSTRUCTIONS TO OFFERORS - COMMERCIAL

PRODUCTS AND COMMERCIAL SERVICES (NOV 2023) AMENDMENT 0004

The following paragraphs are altered as follows:

(a) North American Industry Classification System (NAICS) Code: 492210

(b) Submission of Offers: Submit signed and dated proposals to the office specified in this solicitation at or before the exact time specified in this solicitation. Proposals must be complete and submitted with all required information, in electronic format, by an authorized representative of the Offeror. Hand written portions and those including signatures and completion of certain clauses and provisions shall be scanned into .pdf format and emailed to both Contract Specialist Ronald Mosley at ronald.mosley@deca.mil and Contracting Officer Kristine N. Castelow at Kristine.Castelow@deca.mil. The following shall be in the subject line for the email submittal:

“Proposal from (company name) in response to HQC005-24-R-0014 eCommerce Delivery - East”;

At a minimum, offers must show _

(1) The solicitation number HQC005-24-R-0014;

(2) The time specified in the solicitation for receipt of proposals: June 3, 2024; 4:30PM EST. Failure to submit a proposal in accordance with this date and time will remove an offeror from further consideration.

(3) The Offeror’s name, physical address, email address, and telephone number;

(4) Submit proposal in three (3) distinctly severable parts consisting of Technical

Capability (Volume I), Past Performance (Volume II), and Price (Volume III), separately packaged or, if submitted electronically, saved in separate file locations, providing the information required below in paragraph 12, Proposal Instructions.

Failure to provide three separate volumes will remove an offeror from further consideration.

To ensure consideration of all required information by the various evaluators, you may have to present the same information, in the same or different format, in more than one volume. Ensure information and statements on similar topics are consistent throughout the proposal.

Moreover, page limits apply to volumes and sections as indicated below in paragraph

12. Beginning with the first page, only the number of pages up to the specified limit will be considered. Pages in excess of the number specified will not be considered.

(5) Terms of any express warranty;

(6) Price and any discount terms;

(7) “Remit to” address, if different than mailing address;

(8) A completed copy of the representations and certifications at FAR 52.212-3. This requirement must be completed electronically through the System for Award Management (SAM.gov) for both FAR and DFARS). If any portions have been updated for this solicitation specifically, please list those paragraphs in 52.212-3(b) and complete those paragraphs on this form. The SAM certifications must include the respective NAICS code found in the solicitation.

(9) Signed acknowledgment of any issued Solicitation Amendments;

(10) A statement specifying the extent of agreement with all terms, conditions, and provisions included in the solicitation. Proposals that fail to furnish required representations or information, or reject the terms and conditions of the solicitation may be excluded from consideration.

(11) Offerors must submit an electronic copy of Enclosure A - East (Solicitation Pricing

Sheet – Amendment 0004) in the original protected Excel format. Typed documents, hand written portions, and those including signatures must be scanned as a .pdf or converted to .pdf format. All documents must be emailed to the following email addresses: Contract Specialist Ronald Mosley at ronald.mosley@deca.mil and Contracting Officer Kristine N. Castelow at Kristine.Castelow@deca.mil.Offerors are encouraged to contact the contracting office responsible for this solicitation and to verify that all documents are received in advance of the due date and time of the proposal.

(12) All questions related to this solicitation shall be submitted in writing by email to

Contract Specialist Ronald Mosley at ronald.mosley@deca.mil and Contracting

Officer Kristine N. Castelow at Kristine.Castelow@deca.mil no later than 10 days after solicitation issuance. A consolidated list of questions and answers, if applicable, may be provided to all prospective Offerors as appropriate. Answers to questions will not alter the solicitation unless and until an amendment is made to the solicitation incorporating the answers.

(13) Please contact Contract Specialist Ronald Mosley at ronald.mosley@deca.mil for

National Cash Register (NCR) Point of Contact information pertaining to software integration and any associated cost prior to proposal submission.

The following paragraphs are added:

(14) Complete all applicable clauses and provisions that require fill-ins.

All Offerors are required to complete the following Clause Information within “Full Text” clause section:

FAR 52.222-52, “Exemption from Application of the Service Contract Labor Standards to Contracts for Certain Services—Certification”

“Does” = Service Contract Labor Standards (FAR 52.222-41) WILL NOT apply.

“Does Not” = Service Contract Labor Standards (FAR 52.222-41) WILL apply.

FAR 52.219-28 POST-AWARD SMALL BUSINESS PROGRAM

REREPRESENTATION

“The Contractor represents that it ( ) is, ( ) is not a small business concern under NAICS Code 492210 assigned to contract number TBD.”

(15) PROPOSAL INSTRUCTIONS: Government Objective: DeCA is a component of the Department of Defense (DoD) reporting to the Under Secretary of Defense for Personnel and Readiness. DeCA operates a worldwide commissary system that provides quality grocery products at substantial savings to eligible patrons, including active-duty military personnel and retirees. DeCA’s mission is to deliver a vital benefit of the military pay system that sells grocery items at significant savings while enhancing quality of life and readiness. DeCA uses an EBS to support all of DeCA’s business operations (retail, back office, and support). This EBS system incorporates an application for DeCA’s online shopping portal (operated as “CLICK2GO®”). The DeCA ecommerce application has the capability to support ecommerce delivery services to provide additional access to the benefit to eligible patrons.

The intent is for DeCA to offer grocery delivery at 56 state-side locations to include Puerto Rico as each Commissary’s CC2G business grows and provides sufficient metrics for the Doorstop Delivery program within the lifecycle of this contract. DeCA has identified 24 stores that will receive grocery delivery services at the time of contract award. Those stores have been identified as “Mandatory Locations” as further stated in Attachment A – East to this PWS. Please note that the remaining 32 stores are listed in the same attachment and are identified as “Optional Locations” and may be unilaterally implemented as permitted in the contract clause titled “Government Option to Expand Delivery Locations.” If any future store meets the clause’s parameters, prior to contract award, the store will be added to the “Mandatory Stores” tab and will be part of the requirement at contract award.

Based on Market Research, the government’s objective is for delivery within a 10-mile radius from the delivery pickup commissary location at a price per delivery not to exceed $10. Note that while the aforementioned metrics are government objectives, an Offeror is not required to propose this specific delivery radius or price and the government will evaluate any proposed delivery radius and price consistent with the evaluation criteria. The offeror may propose any technical approach that suits its business model (e.g., software as a service or other) so long as the offeror’s proposal meets the government requirements.

This solicitation seeks one awardee to provide grocery delivery services for DeCA at the East Area locations. Offerors shall submit the proposal information required below for the following evaluation factors and Subfactors:

Factor 1 – Technical Capability

Subfactor 1 – Delivery Radius Subfactor 2 – CLICK2GO Integration/ Data Security

Subfactor 3 – Management Subfactor 4 – Staffing Subfactor 5 – Additional and or Alternative Capabilities Factor 2 - Past Performance Factor 3 – Price

Factor 1 – Technical Capability - VOLUME 1

Subfactor 1 – Delivery Radius: The offeror shall propose a delivery radius for each proposed commissary location on both the “Mandatory Locations” and “Optional Locations” tabs in Enclosure A - East (Solicitation Pricing Sheet). Information to be completed by the offeror is highlighted in yellow. The offeror may propose the same delivery radius for each proposed commissary location or may propose different delivery radiuses for proposed commissary locations.

Subfactor 2 – CLICK2GO Integration/ Data Security: The offeror shall propose a detailed plan describing how it will integrate with the government’s eCommerce platform (Freshop) in the time required by the Performance Work Statement Amendment 0004.

The offeror’s plan shall identify the timeline for the integration, including significant dates and actions occurring within that timeframe, as well as any risks to meeting the integration schedule. The offeror shall provide documentation that demonstrates the likelihood the offeror can integrate within 45 days after contract award.

The Contractor shall demonstrate compliance with DFARS clauses 252.204-7012 and 252.204-7020 and annually validate with the DeCA ITT Office for compliance at a minimum. The Contractor shall provide to the DeCA ITT Office the CSO/CSP tenant data flows/logs to support log reviews by the agency's Cybersecurity Service Provider

(CSSP).

The Contractor shall implement required Cybersecurity Supply Chain Risk Management (C-SCRM) security controls. The Contractor shall safeguard all data in accordance with security controls that meet or exceed current International Organization for Standardization (ISO) 27001 or Service Organization Control (SOC) 2 requirements

Submission of documents is limited to 15 single-sided pages utilizing size 12 font for this subfactor. Pages in this Subfactor shall be numbered sequentially beginning with page 1.

Beginning with the first page, only the number of pages up to the specified limit will be considered. Pages in excess of the number specified will not be considered.

Subfactor 3 – Management: The offeror shall describe in detail its plan to manage the contract. Submission of documents is limited to 15 single-sided pages utilizing size 12 font. Pages in this Subfactor shall be numbered sequentially beginning with page 1. Any additional pages submitted will not be considered. The offeror shall describe the following:

- The offeror’s management techniques it intends to implement to manage the program schedule, performance, risks, subcontracts, and data throughout contract performance;

- The offeror’s approach to delivering orders from the time it receives an order until it delivers the order;

- The offeror’s process for providing consistent, timely delivery in accordance with industry standards;

- The offeror’s process for communicating to the store that an order has delivered;

- The offeror’s plan to maintain customer satisfaction.

- The offeror shall indicate what quality control plan(s) and/or contingency plan(s) exist regarding services

Subfactor 4 – Staffing: The offeror shall explain how it will adequately staff all necessary positions, including delivery drivers, for each proposed commissary location. Submission of documents is limited to 15 single-sided pages utilizing size 12 font for this subfactor.

Pages in this Subfactor shall be numbered sequentially beginning with page 1. Beginning with the first page, only the number of pages up to the specified limit will be considered.

Pages in excess of the number specified will not be considered. The Offeror shall detail the following:

- The offeror’s ability to provide licensed and insured delivery drivers who can maintain the ability to access military installations throughout the period of performance of the contract;

- The offeror’s process for replacing drivers, including any recruitment and retention plans that the offeror will utilize; and

- The offeror’s process for resolving emergency situations caused by a delivery driver's unexpected failure to meet pickup and delivery requirements as required in the Performance Work Statement Amendment 0004. The offeror shall detail its procedures for mitigating the impacts of these emergency situations when they happen, to include steps to identify and resolve the cause and timeline for correction.

- The offeror’s process in the event of a strike

Subfactor 5 – Additional and or Alternative Capabilities: The offeror may, but is not required to, propose capabilities that exceed the requirements of the Performance Work Statement Amendment 0004 or alternative approaches to meeting the government’s objectives. These approaches may, but are not required to, include increased number of initial required commissary locations serviced, loyalty discounts or allowable promotions, increased delivery radius, delivery pickup and drop-off timing, delivery pickup lead-time, invoicing and reconciliation changes, or any other area that impacts contract performance. If an offeror proposes any Additional or Alternative capability, the offeror shall describe how that proposed capability is advantageous to the government, along with any proposed pricing. Submission of documents is limited to 15 single-sided pages utilizing size 12 font for this subfactor. Pages in this Subfactor shall be numbered sequentially beginning with page 1. Beginning with the first page, only the number of pages up to the specified limit will be considered. Pages in excess of the number specified will not be considered.

Factor 2 - Past Performance – VOLUME II:

Offerors shall provide no more than 5 examples of recent and relevant past performance detailing the offeror’s qualitative performance record. Examples can include Contractor Performance Assessment Reports or business references. The offeror shall provide the following information for any business reference:

- Customer company name

- Point of contact name, position title, and contact information

- Detailed description of the work performed for each reference, including performance.

Factor 3 – Price – VOLUME III:

The Offeror shall propose prices for each proposed mandatory commissary location listed in Attachment A by completing Enclosure A – East (Solicitation Pricing Sheet – Amendment 0004). The average numbers of estimated deliveries per day are included per location; however, the number of deliveries during contract execution may vary from these averages. Pricing will be evaluated based on total delivery fees proposed, plus the addition of the “Governmental Supplemental Payment (GSP), if the offer proposes a GSP. (The Offeror shall separately identify any proposed prices attributable to proposed Additional and or Alternative capabilities, as appropriate, and include as part of Technical Capability package). Pricing in contract award will include, if applicable, an annual Government Supplemental Payment for the contract period, which will be paid bi-weekly to the contractor. Once a contractor has invoiced for the annual Government Supplemental Payment as identified in the contract, then the contractor will not be entitled to further Government Supplemental Payments until the following contract year.

The offeror’s proposed pricing shall include all of the offeror’s prices, including any prices associated with the offeror’s proposed Technical Capability proposal. In addition, the Offeror shall separate and identify any proposed prices attributable to any proposed additional and or alternative capabilities under Technical Capability Subfactor 5. The Offeror shall separate these items to allow the government to evaluate the Offeror’s proposed prices without the proposed additional and or alternative capabilities and review Offeror’s proposed prices with the addition of proposed additional and or alternative capabilities.

The Offeror shall also propose prices for each optional commissary location that may be exercised pursuant to the contract clause titled “Government Option to Expand Delivery Locations.”

The Offeror may propose a Government Supplemental Payment, per year of contract performance, and how the Offeror proposes to earn that amount.

Offerors shall submit Enclosure A - East (Solicitation Pricing Sheet – Amendment 0004). This document only allows the offeror to fill in blocks highlighted in yellow. This document allows the offeror to fill in only the columns with blocks highlighted in yellow. All other parts of the Excel sheet are password protected. Blocks highlighted in yellow are where offerors are expected to fill in information. Offers shall submit prices and may propose the same price for different commissary locations or may propose different prices for different commissary locations. To be considered responsive, the offeror shall provide pricing for both ‘Pricing 10 Miles or Less’ and ‘Pricing Greater Than 10 and Up to 20 Miles’ for every commissary location identified on both the ‘Mandatory Delivery Locations’ tab and the ‘Optional Delivery Locations’ tab. Failure to propose all locations will render the proposal unresponsive. To be considered responsive, the offeror shall provide pricing for the Base Year, Option Year 1, Option Year 2, Option Year 3, and Option Year 4 for every commissary location identified on both the ‘Mandatory Delivery Locations’ tab and the ‘Optional Delivery Locations’ tab. Failure to propose pricing for the Base and each Option Year will render the proposal unresponsive.

Moreover, the offerors must complete the ‘Total Breakdown Price’ tab as well to be considered responsive.

52.212-2 AMEND 0004

52.212-2 EVALUATION--COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

(NOV 2021) AMENDMENT 0004

(a) The Government will award one contract resulting from this solicitation that represents the Best Value to the Government using a Trade-Off evaluation using the following evaluation factors and weighting:

Factor 1 – Technical Capability Subfactor 1 – Delivery Radius

Subfactor 2 – CLICK2GO Integration/ Data Security Subfactor 3 – Management Subfactor 4 - Staffing

Subfactor 5 – Additional and or Alternative Capabilities Factor 2 – Past Performance Factor 3 – Price

The Technical Capability Factor and the Past Performance Factor are of equal importance. Each Subfactor within the Technical Capability factor is of equal importance relative to each of the other Subfactors. The government will provide adjectival ratings only at the factor level. The two non-price factors, when combined, are less important than the Price Factor. If pricing is not found to be fair and reasonable, the two non-price factors will not be evaluated.

Factor 1 – Technical Capability - VOLUME 1:

The Technical Capability factor includes five Subfactors: delivery radius, CLICK2GO Integration/Data Security, management, staffing, and additional and or alternative capabilities.

The Government will evaluate the Offeror’s technical proposal and issue one combined technical and risk rating at the factor level in accordance with the definitions herein. The Government reserves the right to incorporate any portion of an Offeror’s proposal in to the resultant contract.

Subfactor 1 – Delivery Radius: The government will evaluate the offeror’s proposed delivery radius(es). An offeror’s proposed delivery radius(es) of less than 10 miles from the originating commissary locations will not be evaluated as a deficiency; however, offerors are advised that the government may consider delivery radius(es) of at least 10 miles to be more advantageous to the government.

Subfactor 2 – CLICK2GO Integration/ Data Security: The government will evaluate the offeror’s plan to integrate with the agency’s eCommerce platform (Freshop) in the time required by the Performance Work Statement Amendment 0004. The government will evaluate the offeror’s plan pertaining to the timeline for the integration, including significant dates and actions occurring within that timeframe, as well as any risks to meeting the integration schedule. The government will evaluate documentation submitted demonstrating the likelihood of the offeror integrating within 45 days of contract award.

The government will evaluate the offerors plan for compliance with DFARS clauses 252.204-7012 and 252.204-7020 and validate compliance annually and determine if it is sufficient. The government will evaluate the offeror’s plan on how they will provide CSO/CSP tenant data flows/logs to support log reviews by the agency's Cybersecurity Service Provider (CSSP) to determine if is sufficient.

The government will evaluate the offeror’s Cybersecurity Supply Chain Risk Management (C-SCRM) security controls as well as evaluate the offeror’s plan to safeguard Personal Identifiable Information (PII) and data in accordance with security controls that meet or exceed current International Organization for Standardization (ISO) 27001 or Service Organization Control (SOC) 2 requirements and determine if it is sufficient.

Subfactor 3 – Management: The government will evaluate the offeror’s approach to managing the contract, to include: the offeror’s management techniques to manage the program schedule, performance, risks, subcontracts, and data throughout contract performance; the offeror’s approach to delivering orders from the time it receives an order until it delivers the order; the offeror’s process for providing consistent, timely delivery in accordance with industry standards; the offeror’s process for communicating to the store that an order has been delivered; and the offeror’s plan to maintain customer satisfaction.

Subfactor 4 – Staffing: The government will evaluate the offeror’s plan for staffing the contract, including the offeror’s plan to ensure delivery drivers receive and maintain installation access and any recruitment and retention plan.

Subfactor 5 – Additional and or Alternative Capabilities: The government will evaluate the Offeror’s proposal for any capabilities or solutions that are additional to, or take an alternate approach to meeting, the contract requirements and objectives. Failure to propose additional or alternative capabilities will not be evaluated as a Risk or Deficiency; however, an offeror may enhance its proposal by proposing Additional or Alternative capability. If an Offeror proposes such capabilities, the government will evaluate the proposed additional capability for Strengths, Significant Strengths, and Risk to the extent the proposed additional capability meets any of those definitions. Nothing in these evaluation instructions shall require the Government to assign a Strength, Significant Strength, or Risk to a proposed Additional or Alternative capability if the proposed capability does not meet the definitions herein for those findings.

The government will use a Combined Technical/Risk Rating methodology to evaluate the offeror’s Technical Capability proposal.