Attachment 2- Past Performance Survey.doc
DOC document 136 KB Posted
- Attached to
- Linen Services at the Malmstrom AFB Commissary Federal contract opportunity
- Solicitation number
- HQC00524Q0005
- Issued by
- Defense Commissary Agency
About this file
This document is a past performance survey for a linen and mat rental cleaning services contract opportunity with the Defense Commissary Agency. The survey requests feedback on a company's timeliness of delivery and repair, quality of clean and undamaged items, frequency of incorrect or damaged items, invoicing and billing system, and overall experience working with the company. Respondents are asked to rate various performance metrics on a scale of 1 to 5, with space for comments, and indicate if they would hire the company again. Completed surveys must be returned by the solicitation closing date to Heather Skalet at the provided email and phone number. The related federal contract opportunity is a solicitation for linen services at the Malmstrom AFB Commissary through the Defense Commissary Agency.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Attachment 1 - Quote Sheets and Linen Listing.xls | XLS spreadsheet | |
| HQC00524Q0005.pdf |
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Text version
ATTACHMENT 2
DEFENSE COMMISSARY AGENCY
Past Performance Survey Linen/Mat Rental & Cleaning Malmstrom AFB Commissary – HQC005-24-Q-0005
SURVEY MUST BE RETURNED BY: Solicitation Closing Date Return Survey to Heather Skalet via email: Heather.Skalet@deca.mil" Heather.Skalet@deca.mil
Company's Name being surveyed: Date:
Your company name: Value of Contract $
You’re Name: Phone No.
Type of services you received from surveyed company
Indicate the degree to which the surveyed company sub-contracted these services:
1 (Performed all the Work themselves) 2 (Sub-contracted some of the work) 3 (Sub-contracted all the work) Please circle a number from 1 to 5 that reflects the company’s service.
Written comments or additional details would be appreciated.
How would you rate the company's timeliness in delivery of your items? (Do they seem efficient; Do they deliver/pickup at the time and/or days requested by your company)?
1 (Poor) 2 (Below Average) 3 (Average) 4 (Above Average) 5 (Excellent) Comments:
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Are missing and/or damaged items delivered or repaired in a timely manner?
1 (Never) 2 (Rarely) 3 (Sometimes) 4 (Often) 5 (Always) Comments:
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Are items delivered in good quality (clean, pressed, no spots, rips or holes)?
1 (Never) 2 (Rarely) 3 (Sometimes) 4 (Often) 5 (Always) Comments:
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How often do you have to call the company because of missing, incorrect, or damaged items?
1 (Always) 2 (Often) 3 (Sometimes) 4 (Rarely) 5 (Never) Comments:
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How would you rate the company’s invoicing/billing system? (Are delivery tickets easy to understand, quantity and type of garment marked clearly, and signed by driver and left with each delivery? Are the invoices complete and correct? Do you have to make manual corrections for deficient items or incorrect deliveries?)
1 (Poor) 2 (Below Average) 3 (Average) 4 (Above Average) 5 (Excellent) Comments:
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Overall, how would you rate your experience with this company?
1 (Poor) 2 (Below Average) 3 (Average) 4 (Above Average) 5 (Excellent)
Would you hire them again for similar work?
Definitely Doubtful Maybe Probably Definitely Not
Yes Yes
Additional Comments:
Thank you very much for helping us by filling out this survey!
Return Survey to: Heather Skalet, Defense Commissary Agency, Fort Gregg-Adams, VA (804) 734-8000, extension 48727 Email: heather.skalet@deca.mil
File details come from the government source that posted it. Updated .