PWS_17-7B5_Custodial_Services_27Jun17_POapproved_C2.pdf

DMEA 17-7B5

PERFORMANCE WORK STATEMENT

CUSTODIAL SERVICES

06/27/2017

Table of Contents

Section 1 SERVICES

BASIC

1. Description of Services

1.1 Basic Cleaning Services

1.1.1 Maintain Floors

1.1.2 Maintain Carpets

1.1.3 Furniture and Upholstered Furniture

1.1.4 Interior Glass Surfaces

1.1.5 Clean and Disinfect Drinking Fountains

1.1.6 General Spot Cleaning

1.1.7 Trash

1.1.8 Empty and Clean Public Ashtrays and Urns

RESTROOMS

1.2 Restroom

1.2.1 Clean and Disinfect Restrooms

1.2.2 De-scale Toilets, Urinals and Sinks

1.2.3 Sweep and Mop Floor

1.2.4 Re-Supply Restrooms

1.2.5 Remove Trash

1.3 EXECUTIVE OFFICES

1.4 BREAK/COFFEE ROOM/KITCHEN

1.4.1 Microwave/Toaster Ovens

1.4.2 Cabinets, Sinks, and Countertops

1.5 CONFERENCE ROOMs

1.6 ENTRANCE LOBBY/HALLWAYS/DOORS

1.6.1 Lobby Walls and Glass

1.6.2 Lobby Floors

1.7 LAB AND VAULT AREAS

1.8 PERIODIC CLEANING SERVICES

1.8.1 Floor Maintenance

1.8.2 Strip/Scrub/Seal Wax Floors

1.9 EMERGENCY OR SPECIAL EVENT CLEANING

1.9.1 Emergency Services

1.9.2 Special Event Cleaning

1.9.3 Additional Cleaning

Section 2 SERVICE DELIVERY SUMMARY

2 Service Delivery Summary

2.1 Performance Threshold

2.2 Standard

2.2.1 Acceptable Performance

2.2.2 Define Unacceptable performance

2.3 Procedures

2.3.1 Re-performance

2.3.2 Certification

Section 3 GOVERNMENT FURNISHED

3. Government Furnished

3.1 Materials, Equipment and Supplies

3.1.1 Equipment Inventory

3.1.2 Obtaining Replacement of Government-Furnished Equipment

3.1.3 Supplies

3.2 Storage

3.3 Utilities

3.3.1 Conservation of Utilities

3.3.2 Telephone Line

3.4 Key Control

Section 4 GENERAL INFORMATION

4. General Information

4.1 Contract Manager/Supervisor

4.1.1 Availability

4.1.2 Communication

4.1.3 Insurance

4.1.4 Employees

4.1.5 Citizenship Requirements

4.1.6 Authorized Personal

4.1.7 Badges

4.1.8 Hiring Government Employees

4.1.9 Employee Conduct

4.1.10 Safety

4.1.11 Employee Training

4.1.12 Notification

4.1.13 Cleanup

4.1.14 Lost and Found Property

4.1.15 Smoking Policy

4.1.16 Square Footage

4.1.16.1 Example

4.1.17 Quality Control

4.1.18 Quality Control Plan

4.1.19 Records

4.1.20 Work Schedules

4.1.21 Periodic Cleaning Schedule

4.1.22 Damage to Finishes and Property

4.1.23 Quality Assurance

4.1.24 Hours of Operation

4.1.25 Holidays

Section 5 SUBMITTALS

5. Submittals

Section 6 APPENDICES

A. Task and Frequency Charts B. Definitions C. Areas to be cleaned D. Building #1 Layout E. Building #2 Layout F. DMEA Supplies List

SECTION 1

PERFORMANCE WORK STATEMENT

CUSTODIAL SERVICES

FOR DMEA

January 2017

1. DESCRIPTION OF SERVICES: The Contractor shall provide all labor, materials, supplies and supervision necessary to perform the work as defined in this Performance Work Statement (PWS) for the Defense Microelectronics Activity (DMEA) at McClellan, California. DMEA operates two facilities, one 75,000 square foot and one 30,000 square foot, stand-alone at McClellan, California. Due to the mission of this activity, all personnel entering the facility must be U. S. citizens or have obtained the proper clearance authorization from the State Department.

1.1 BASIC CLEANING SERVICES: All cleaning tasks shall be accomplished to meet the requirements of this PWS and Appendix B, Performance Requirements Summary (PRS). There are minimum cleaning frequencies that each area will require identified below. The contractor shall maintain the facilities to the standards established in this contract. Services listed below may not be required for all areas of the buildings listed in the schedules. DMEA core working hours are 0700 – 1700 Monday – Friday. All work shall be scheduled outside core hours to reduce any disruptions with the exception of Rooms 140, 142 and 134 (Lab 1) that require a DMEA escort Monday – Friday. No work shall be scheduled on weekends or during core hours without approval from COR. Appendix D includes approximate square footage and frequency requirements for each room.

1.1.1 Maintain Floors: All non-carpeted floors accessible to floor machines shall receive floor maintenance. After receiving floor maintenance, the entire floor shall have a uniform coating of nonskid floor finish, have a uniform, glossy appearance, and be free of scuff marks, heel marks, and other stains and discoloration. All floor maintenance solutions shall be removed from baseboards, furniture, trash receptacles, corners, wall abutments, thresholds and areas behind pipes etc. Chairs, trash receptacles and easily movable items shall be moved to maintain floors underneath these items. All moved items shall be returned to their proper position when all operations have been completed. No lab equipment items shall be touched or moved at any time. Floor maintenance includes the techniques of sweeping, dust mopping, damp mopping, wet mopping, dry buffing, as required to achieve the above stated results. The techniques used depend upon the materials, equipment, and personnel used to do the job. The contractor needs to apply these techniques only to the portion of the floor needing work to bring the entire floor up to the standard unless it is necessary to apply the techniques to the entire floor to bring it up to the standard. Wax is applied to floor surfaces that have been cleaned. The contractor is responsible to follow manufacturer’s instructions for the subject flooring surfaces. The contractor shall display caution signs such as “Wet Floor” when cleaning floors or display “Closed for Cleaning” signs in areas where other than contractor personnel are present, in accordance with (IAW) standard industry practice. All signs shall be in English. No floor maintenance or cleaning of common areas such as hallways, bathrooms or lobby shall occur during core working hours. Rooms, 140, 142 and 134 shall be cleaned during core working hours with DMEA escort.

1.1.2 Maintain Carpets: All carpeted areas shall be vacuumed and free of all visible lint, litter, soil and imbedded grit. Any spots shall be removed by carpet manufacturer’s approved methods as soon as noticed. Area and throw rugs are to receive this service also. All tears, burns, and raveling shall be brought to the attention of the Contracting Officer’s Representative (COR). Hallway carpets, throw rugs, and walk-off mats shall be vacuumed to the same standard and are to receive this service also.

1.1.3 Furniture and Upholstered Furniture: All horizontal surfaces, such as window sills, window blinds, hand rails, wood strips, door frames, exposed piping, light fixtures, covers and diffusers, ceiling and walls within six feet from the top of the finished floor shall be free of lint, dust, dirt, cobwebs, marks, finger prints, smudges, and other accumulated soils. Items on furniture tops are to be dusted and replaced; however, items on desktops such as papers are not to be disturbed. Upholstered furniture shall be free of dust, dirt, lint, other stains and discoloration and shall be kept free of all visible lint, litter, soil and imbedded grit.

1.1.4 Interior Glass Surfaces: Includes all glass partitions, revolving/ doors, turnstiles store front, lab/booth viewing windows, mirrors, and adjacent trim. It does not include glass surfaces that are an integral part of the outer wall of the building. After cleaning there shall be no traces of dust, dirt, smudges, film, tape, streaks, watermarks, or other foreign matter.

1.1.5 Clean and Disinfect Drinking Fountains: Clean and disinfect all porcelain and polished metal surfaces, including the orifices and drains, as well as exterior surfaces of fountains and sinks. All drinking fountains shall be sanitized and free of streaks, stains, spots, smudges, scale, and other obvious soil. All bright work shall be dry shined. At no time will used cleaning solutions/water substances be poured into drinking fountains.

1.1.6 General Spot Cleaning: Spot clean or shampoo dirty carpets of an area of 5 square feet or less.

Any spots shall be removed by carpet manufacturer’s approved methods and be free of recent, removable stains, and spills, as soon as noticed.

1.1.7 Trash: All trash receptacles including all administrative and office areas shall be emptied and returned to their initial location with plastic liners. Any obviously soiled or torn plastic trash receptacle liners in such receptacles shall be replaced. Boxes, cans, paper placed near a trash receptacle and marked “TRASH” shall be removed. All debris or liquids remaining in a trash receptacle due to a leaky plastic trash bag shall be removed. Trash shall be disposed of in a secured plastic bag and not carried through the facility except in an appropriate trash receptacle. The contractor shall pick up any trash that may fall onto the facility or grounds or clean up any leakage resulting during the removal of such trash collection. All refuse collected shall be disposed of in the nearest trash dumpster outside the building.

Unless otherwise indicated, trash shall be emptied from all wastebaskets. Dirty trash receptacles shall be washed inside and out and shall be odor free.

1.1.8 Empty and Clean Public Ashtrays and Urns: The Contractor shall empty all public ashtray and urns within 50 feet of the exterior of the facility. Ashtrays shall be free of ashes, debris, odors, and stains. Clean all public urns and replace sand.

1.2 RESTROOMS: The contractor shall meet all standards specified by Section 1.1 and those standards following:

1.2.1 Clean and Disinfect Restrooms: Completely damp clean and disinfect all surfaces of mop sinks, wash bowls, toilet bowls and seats, urinals, lavatories, dispensers, plumbing fixtures, door, walls, polished exposed piping, mirrors, and other such surfaces. Disinfect all surfaces of partitions, stalls, stall doors, entry doors (including handles, kick plates, ventilation grates, metal guards, etc.), and wall areas adjacent to wall mounted lavatories, urinals, and toilets. After cleaning, receptacles shall be left free of deposits, dirt, smudges and streaks, soap film, dust, soils, graffiti, scum, and odors. All bright metal finishes such as faucets, pipes, fittings and hardware shall be kept in a bright and clean condition.

1.2.2 Descale Toilet Bowls, Sinks and Urinals: Services include cleaning and disinfecting as indicated in paragraph 1.2.1 above, which are performed prior to descaling. Descaling shall be performed as required, but at least monthly. After descaling, the entire surface shall be free from streaks, stains, scale, scum, urine deposits, mineral deposits, and rust stains.

1.2.3 Sweep and Mop Floor: After sweeping and mopping, the entire surface shall be free from litter, dust, and foreign debris, including grout. Grout on wall and floor tiles shall be free of dirt, scum, mildew, residue, etc. Floors shall have a uniform appearance without streaks, swirls, marks, detergent residue, or any evidence of soil, stain, film, or standing water. Easily moveable items shall be tilted or moved aside to sweep and damp mop underneath. Restroom floors shall be stripped, scrubbed, waxed, etc., as necessary, to maintain sanitary conditions and a clean, uniform appearance. Glazed ceramic tile is scrubbed only.

1.2.4 Re-supply Restrooms: Contractor shall ensure restrooms are stocked so that supplies (paper towels, toilet paper, seat covers, women’s products and soap) do not run out and that dispensers are in working order.

1.2.5 Remove Trash: Empty all trash containers and return to their initial location. Remove items placed near a trash container (boxes, cans, paper, etc.). Replace any obviously soiled or torn plastic trash container liners. Trash can liners shall be of proper size and shape to adequately fit trash cans. Deposit collected trash from custodial services in the nearest outside trash collection container. Remove all residual trash that falls in or around facilities or grounds during service. Trash containers shall be left clean, fee of foreign matter and odors.

1.3 EXECUTIVE OFFICES: The contractor shall meet all standards specified by Section 1.1.

1.4 BREAK/COFFEE ROOM/KITCHEN: The contractor shall meet all standards specified by Section 1.1 and those standards following:

1.4.1 Microwave/Toaster Ovens: Contractor shall clean and wipe down microwaves and toaster ovens. All appliances shall be free of dirt, debris, smudges, and odors.

1.4.2 Cabinets, Sinks, and Countertops: Clean and disinfect sinks, countertops and cabinets. After cleaning, surfaces shall be free of dirt, debris, streaks, and odors.

1.5 CONFERENCE ROOMS: The contractor shall meet all standards specified by Section 1.1.

1.6 ENTRANCE LOBBY/HALLWAYS/DOORS: The contractor shall meet all standards specified by Section 1.1. Extra attention shall be paid to main hallways used during tours.

1.6.1 Lobby Walls and Glass: Walls and glass shall be free of dirt, debris, streaks, scuff (ball) marks, heel marks, smudges and fingerprints both inside and outside.

1.6.2 Lobby Floors: Floor shall be cleaned as necessary to maintain a clean and lustrous appearance and carpet runner shall be kept clean of spots, stains, and debris.

1.7 LAB AND VAULT AREAS: The contractor shall meet all standards specified by Section 1.1.

Extra attention shall be paid to lab floors that are part of the tour route.

1.8 PERIODIC CLEANING SERVICES: A periodic cleaning schedule will be coordinated between the contractor and COR, prior to performance of services and notify the COR upon completion of service(s) for inspection.

1.8.1 Floor Maintenance: Tiled floors shall be cleaned using industrial strength floor machines, and/or power washer to maintain their shine. All carpeted floor areas shall be spot-cleaned as required. After cleaning, the surface shall have a clean, uniform appearance; free of stains, streaks, spots, and other evidence of soil. All tears, burns, and raveling shall be brought to the attention of the COR and/or building manager.

1.8.2 Strip, Scrub, Seal, and Wax Floors: Strip, scrub, seal, and wax floors as necessary to maintain a uniform glossy appearance. A non-skid wax is required. A uniform glossy appearance shall be free of scuffmarks, heel marks, wax build-up, and other stains and discoloration.

1.9 EMERGENCY OR SPECIAL EVENT CLEANING: Upon notification, the contractor shall perform Emergency, Special Event Cleaning or Additional Services, in addition to regularly scheduled work, as required under this contract.

1.9.1 Emergency Services: Upon notification by the Contracting Officer, the contractor shall respond within 1 hour during normal duty hours and 2 hours outside normal working hours. The contractor shall perform emergency cleaning required due to broken or leaking pipes, sinks, toilets or other occurrences requiring immediate corrective action to restore an area to its normal state of cleanliness and appearance.

Emergency cleaning will be 100% inspected.

1.9.2 Special Event Cleaning: In addition to scheduled custodial services, the contractor shall be required to perform special event cleaning. Special events may require an extra effort on the part of the contractor. These events include VIP visits, Inspector General Team visits, and other events determined by the Contracting Officer. Cleaning services include any work identified above. The Contracting Officer will notify the contractor as soon as the requirement is known, but no less than 24 hours prior to the event. Notification may be verbal, followed by a delivery order. If the notification is written, the contractor shall date and initial the notification upon receipt, and if required, provide the Government a plan for completion of the special event cleaning within 1 workday. Special event cleaning will be 100% inspected.

1.9.3 Additional Cleaning: Upon notification by the Contracting Officer, which may be verbal, the contractor shall perform additional cleaning services with qualified personnel and equipment on weekends. Cleaning may include any listed cleaning services in paragraphs 1.1 through 1.6.1, and maintain a prestige cleaning level. The Contracting Officer shall notify the contractor as soon as a weekend requirement is known but no less than 24 hours prior. The COR will notify the contractor of the facility location and duration of the additional cleaning. This service is subject to seven days per week frequencies, including holidays.

SECTION 2

2. SERVICE DELIVERY SUMMARY. The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement and is the point that divides acceptable and unacceptable performance of tasks. These thresholds are critical to mission success. The Government expects the contractor to perform at a minimum, the identified acceptable levels throughout the life of the contract, and the contractor’s performance shall be a significant consideration when exercising contract option year(s) and evaluating recommendations for future government contracts and/or awards.

Performance Objective PWS Para Performance Threshold Basic Cleaning Services. 1.1. – 1.1.8 95% of all areas are without customer complaints for the month Carpets are free of all visible litter, dust, dirt, and soil. Floors are free of all visible litter, dust, and soil. Finished floors have a glossy appearance and are free of scuff and heel marks and other stains and discoloration.

Trash is empty. Plastic liners are in good condition. Glass and mirrors have no traces of film, dirt, smudges, of water. Drinking fountains are disinfected and free of streaks, stains, spot, smudges, scale and other deposits. Dust walls, ceilings, structural components, equipment, office furniture and artwork to remove dirt, dust, lint, streaks, cobwebs and other matter.

Restrooms are disinfected and free of dirt, deposits streaks and odors. Toilets and urinals are disinfected and free of scale, stains, scum and other deposits. Ash containers are emptied and free of ashes, odors and stains. Exterior walks, must be kept cleaned and free of litter.

The mud and dirt collected in foot scrapers, grates, and mats shall be removed and swept clean. All waste, such as paper, cans, bottles, and other debris, shall be picked up and disposed of. The interior and exterior of the light fixtures shall be free of bugs, dirt, dust, grease, and other foreign matter.

Exterior and interior duct portions of registers, diffusers, and grills shall be cleaned.

Dust is not visible.

Basic Restrooms Cleaning Services.

1.2. – 1.2.5

Not-to-exceed 2 customer complaints per month.

Restrooms and locker rooms are disinfected and free of dirt, deposits, streaks and odors. Showers are disinfected and free of soap films, scum and other deposits. Toilets and urinals are disinfected and free of scale, stains, scum and other deposits. Floors are free of litter, dirt, dust and debris. Supplies are adequate until next service.

Executive Office Cleaning Services.

Break/Coffee Room/Kitchen

Conference Room

Entrance Lobby

Lab and Vault Areas

Periodic Cleaning Services

Emergency or Special Event Cleaning

1.3

1.4 – 1.4.2

1.5

1.6 – 1.6.2

1.7

1.8 – 1.8.2

1.9 – 1.9.3

Not-to-exceed 2 customer complaints per month.

Not-to-exceed 2 customer complaints per month.

Not-to-exceed 2 customer complaints per month.

Not-to-exceed 2 customer complaints per month.

Not-to-exceed 2 customer complaints per month.

95% of all areas receiving periodic services are without customer complaints for the reporting period

100% for each call

2.1 Performance Threshold: The performance objectives (PO) are the results/output of the required services. Specific PO’s are listed on the Service Delivery Summary (SDS) table. The contractor shall be rated acceptable or unacceptable based on the number of customer complaints/comments or observed periodic inspections. Deficiencies noted each month for each SDS item. This number is identified as the Performance Threshold.

2.2 Standard: 95% of all areas are without customer complaints for the month or service period. For example, if they are 100 facilities receiving service during the month, the COR should receive no more than 5 customer complaints during the service period. For the purpose of these services, a facility may never have more than one customer complaint. The COR shall notify the contracting officer for appropriate action.

2.2.1 Acceptable Performance: Is achieved when the contractor does not exceed the number of customer complaints or observed defects stated in the SDS table in a given month for each PO.

2.2.2 Define Unacceptable performance: Is exhibited when the contractor exceeds the number of customer complaints of observed defects stated in the SDS table in a given month for each PO.

2.3 Procedures: Any DMEA employee that observes unacceptable services, either incomplete or not performed, for any of the above performance objectives should immediately contact the COR and they will complete appropriate documentation to record the complaint. The COR will consider the customer complaint valid upon receipt from the customer. The COR should inform the customer of the approximate time the unacceptable performance will be corrected and advise the customer to contact the COR if not corrected. The COR will consider customer complaints as resolved unless notified otherwise by the customer. The COR shall verbally notify the Contractor’s Quality Control Inspector (QCI) to pick up the written customer complaint. The QCI will be given two hours after verbal notification to correct the unacceptable performance. If the QCI disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the QCI will notify the COR. The COR will conduct an investigation to determine the validity of the complaint. If the COR determines the complaint as invalid, he will document the written complaint of the findings and notify the customer. The COR will retain the annotated copy of the written complaint for his/her files. If after investigation the COR determines the complaint as valid, the COR will inform the QCI and the QCI will be given an additional hour to correct the defect. A defect will not be recorded if proper and timely correction of the unacceptable condition(s) is accomplished. The QCI shall return the written customer complaint document, properly completed with actions taken, to the COR, who will file the complaint for monitoring future recurring performance .

If the contractor’s QCI investigates the site and challenges the validity of the complaint, the QCI will notify the COR who will notify the Contracting Officer. The Contracting Officer shall make final determination as to the validity of the complaint. The QCI shall annotate actions taken and return the properly completed CCF to the COR who will file the CCF. Recurring customer complaints are not permitted for any of the above service items. If a repeat customer complaint is received indicating the same deficiency during the service period (month, quarter, etc.), the COR should contact the Contracting Officer for appropriate action.

2.3.1 Re-performance: The contractor shall be expected to re-perform or correct, if possible, all defects within a four (4) hour time period. Any re-performance or corrective measures performed by the contractor shall be at no cost to the Government. Substandard performance may be indicated in the annual Contractor Performance Assessment Reporting System (CPARS).

2.3.2 Certification: The COR is required to inspect services each month for acceptance of services.

SECTION 3

3. GOVERNMENT FURNISHED

3.1 Materials, Equipment and Supplies:

The contractor shall provide all materials and supplies as noted in section 1. The contractor shall use appendix F as a guide which provides a list of current supplies in use at DMEA facilities. Contractor shall continue to use supplies listed within appendix F, or equal with Government approval. Contractor shall submit alternate supplies list with proposal. Changes to supplies must be approved by the Government 60 days prior.

3.1.1 Equipment Inventory: An inventory of government-furnished equipment must be done not later than 5 calendar days before start of the contract, within 10 calendar days of the start of any option periods, and not later than 10 calendar days before completion of the contract period (including any option periods). The contractor and COR shall conduct a joint inventory of all government-furnished equipment and the contractor shall sign a receipt for all equipment provided by the government. Items of equipment missing or not in working order shall be recorded and the contracting officer notified in writing. The contractor and the government representative shall jointly determine the working order and condition of all equipment and document their findings on the inventory. In the event of disagreement between the contractor and the government representative on the working order and condition of equipment, the disagreement shall be treated as a dispute under the contract clause entitled "Disputes."

3.1.2 Obtaining Replacement of Government-Furnished Equipment: The contractor shall submit requests for replacement of government-furnished equipment to the COR for processing. Such requests shall specify the reason for the replacement request

3.1.3 Supplies: Contractor will be limited to 60 days of supplies on hand at any one time. Contractor shall request approval from COR for purchases that exceed 60 days of on hand supplies.

3.2 Storage: The Government will provide limited storage areas for contractor to keep no more than 60 day’s worth of supplies on hand.. Contractor shall keep all supplies, materials and equipment within the areas provided. When Contractor has supplies delivered they shall be unpacked and stored within these areas the same working day.

3.3 Utilities: The Government will provide water, electricity; refuse collection from outside trash collection containers during the performance of this contract.

3.3.1 Conservation of Utilities: The contractor shall be responsible for operating under conditions that prevent the waste of utilities. Lights shall be used only in areas where work is actually being performed.

Employees shall not adjust mechanical equipment controls for heating, ventilation and air conditioning systems. Water faucets as well as valves shall be turned off when not in use.

3.3.2 Telephone Line: The government will provide a phone line with local access for official calls only.

3.4 Key Control: The contractor shall ensure facility security consistent with current Security Forces standard practices for DMEA. The contractor shall be responsible for all keys or keycards issued and shall ensure that the keys or keycards are used only in the performance of this PWS. Contractor shall notify Contracting Officer Representative (COR) of key issuance by any Facility Manager. In the event that keys issued to the contractor are lost, the Government shall re-key the facility and deduct the costs from the monthly payment due the contractor.

SECTION 4

4. GENERAL INFORMATION

4.1 Contract Manager/Supervisor: The Contractor shall provide a Contract Manager/Supervisor (here-in called the Contract Manager) to assure that performance of work accomplished under this contract is in strict compliance with contract specifications. The name of this person and an alternate who can act for the Contractor when the manager is absent shall be designated in writing to the Contracting Officer.

4.1.1 Availability: The Contract Manager/Supervisor shall be available during duty hours (0700-1700 hours) to meet on the installation with Government personnel designated by the Contracting Officer to discuss problem areas. During duty hours (0700-1700) the manager or designated alternate shall be available within one (1) hour of notification.

4.1.2 Communication: The Contract Manager/Supervisor and alternate must be able to effectively read, write, speak, and understand English.

4.1.3 Insurance: Maintain liability and workers compensation insurance on all Contractor employees.

4.1.4 Employees: Contractor personnel shall be neat in appearance and fully clothed (shirts, blouses, trousers, or skirts must be worn) during the execution of their duties under this contract. Contractor's personnel shall be easily recognized. This may be accomplished by the use of badges, which give the name of the Contractor and the name of the employee. Work uniforms are acceptable if they are uniform in their appearance and display the name of the Contractor and the name of the employee. The cost of the uniforms is the responsibility of the Contractor.

4.1.5 Citizenship Requirements: Contractor personal performing onsite shall be U.S. Citizens.

Contractor shall ensure employees have current, valid and appropriate driver’s licenses to service the DMEA facility. All personnel and vehicles entering the DMEA perimeter are subject to inspection.

4.1.6 Authorized Personal: The contractor shall provide a listing of all authorized personnel prior to service, within 5 business days of award, issuance, to the DMEA Security Office. List will include:

Each contractor’s full name; Proof of U.S. Citizenship upon finger printing appointment, please bring either a certified birth certificate, U.S. passport {current or expired}, or certificate of naturalization; If applicable: Driver’s license number to include state of issue and expiration date. Personnel on the authorized list must come to DMEA within 5 days of contract award issuance or before the first official service day at DMEA to show proof of U.S. citizenship, be fingerprinted, and have their picture taken.

Contractor will show driver’s license to validate against Contractor provided personnel list.

4.1.7 Badges: The DMEA Security Officer will review the results of the fingerprint background check, to determine suitability and issue contractor badge(s). Badges will be maintained at the Security Desk, contractor will report to Security booth upon arrival to DMEA and return badges prior to departing DMEA facility.

4.1.8 Hiring Government Employees: The contractor shall not employ any person who is an employee of the US Government if employing that person would create a conflict of interest. Additionally, the contractor shall not employ any person who is an employee of the Defense Microelectronics Activity, either military or civilian, unless such person seeks and receives approval according to the appropriate ethics regulations.

4.1.9 Employee Conduct: The contractor is fully responsible for the supervision, performance, and conduct of his/her employees at all times while performing under this contract. The contractor shall NOT allow any employee to perform work under this contract while under the influence of alcohol, drugs, or any other incapacitating agent. The PCO or COR has the right to deny entry to the facility or remove from the facility any contractor employee for misconduct which endangers the health and/or safety of people or property or for reason of security.

4.1.10 Safety: The contractor shall conform to the Office of Safety and Health Administration (OSHA) requirements. Contract manager and leadership shall adhere to all local safety guidelines at all times.

Examples include, but are not limited to, wearing safety equipment and using proper precautions when moving trash cans. The contractor shall not employ persons for work on this contract if an employee is identified by the PCO as a potential threat to the health, safety, security, general wellbeing or operational mission of the facility and its population.

4.1.11 Employee Training: The contractor is responsible for all training programs. Contractor shall conduct and document training of new employees on correct techniques for cleaning and operations of cleaning equipment.

4.1.12 Notification: The Contracting Officer will notify the contractor of a crisis condition (or any other condition limiting or excluding contractor employees access to the installation and its facilities) as soon as possible after security procedures have been implemented. If the crisis condition lasts for any extended duration, some areas may require service, generally for health issues and they may be approved on a case by case basis. The Contracting Officer will contact the contractor regarding which areas require service and make arrangements for contractor access to DMEA.

4.1.13 Cleanup: All supplies, equipment, and machines shall be kept out of traffic lanes or other areas where they might be hazardous and shall be secured at the end of each work period in closets or other areas approved by the Contracting Officer. Cloths, mops or brushes containing a residue of wax or other combustible material subject to spontaneous ignition shall be disposed of or stored outside of buildings in tightly sealed metal containers provided by the Contractor. Cleaning of mops and other equipment shall be accomplished after each use and cleaned only in slop sinks, lavatories will not be used for this cleaning. Disposition of all dirt, trash bags, and debris at each room shall be accomplished at the completion of work. All receptacles used for cleaning of mops, pails, and other utensils, shall be thoroughly cleaned before Contractor leaves the area.

4.1.14 Lost and Found Property: It is the Contractor's responsibility to ensure all items of personal or monetary value, found by the Contractor's employees are turned over to the Security Booth or COR.

4.1.15 Smoking Policy: All contractor employees shall comply with Department of Defense (DoD) smoking policy, which states smoking is not allowed in any DOD facility.

4.1.16 Square Footage: The amount of square footage in each category can fluctuate 5% each month without modifying the contract, and the contractor will be paid the agreed on set square footage. The agreed on set square footage is the square footages noted in Appendices. Disagreements between the Government and Contractor quantities will be resolved by the Contracting Officer.

4.1.16.1 Example: For example, the contractor and DMEA agree that the amount of square feet (SF) covered in the contract will be 100 SF. The amount of square footage cleaned can shift from 95 SF to 105 SF, and the contractor will be paid as if he maintained 100 SF.

4.1.17 Quality Control: The contractor shall develop and maintain a written Quality Control Plan (QCP) to ensure the requirements of the contract are provided as specified and performance objectives are met. One copy of the QCP shall be provided to the COR not later than the pre-performance conference. The contractor shall make appropriate modifications and obtain acceptance of the plan by the COR before the contract start date.

4.1.18 Quality Control Plan: The plan shall include as a minimum, a description of the inspection system covering all services listed in the SDS. The quality control plan shall address the frequency of inspections, procedures to identify, prevent, and ensure non-recurrence of defective services. It must specify the areas to be inspected on either a scheduled or unscheduled basis. Additionally, the plan will address security measures for any government provided keys and lock combinations, necessary to ensure doors are locked and secured before and after service is performed.

4.1.19 Records: The contractor shall maintain on site records of inspections. Records shall include the dates of inspections, what was inspected, discrepancies found and corrective action taken. This documentation shall be kept and made available to the government during the term of the contract. The contractor shall keep and maintain Safety Data Sheets records for all products in accordance with local State, County and Federal law.

4.1.20 Work Schedules: The contractor shall arrange their performance of work to minimize interference with normal conduct of government business. The Contractor shall establish a work schedule, which includes all required tasks, for each area. Contractor shall notify the COR of any employee scheduled or non-scheduled absences for illness, vacations, etc. of their employees working in the DMEA facility as soon as possible and the proposed plan for accomplishing work during this period.

4.1.21 Periodic Cleaning Schedule: The contractor shall provide a periodic cleaning schedule (to include all months of the performance period) for each area.

4.1.22 Damage to Finishes and Property: Building finishes or property soiled or damaged due to the Contractor's operations will be cleaned, repaired, replaced, or restored to condition not less than that existing immediately prior to the damage and without cost to the Government. Misuse or abuse of Government property will be reason for default action under the terms of the contract.

4.1.23 Quality Assurance: A systematic plan of all actions necessary to provide confidence that services will conform to established requirements and satisfactory performance is achieved. Quality assurance refers to actions by the government. The COR shall inspect contractor’s performance.

Inspections will be conducted in accordance with the Quality Assurance Surveillance Plan (QASP) with the intent of verifying compliance with contract requirements. Contract requirements not listed on the SDS will be inspected during the performance period of the contract. When an observation indicates defective performance, the COR will request the contractor to initial the written observation.

4.1.24 Hours of Operation: The Contractor shall provide tasks after normal duty hours (0700-1700 hours), Monday through Friday. Only areas requiring an escort shall be cleaned during core hours.

4.1.25 Holidays: Janitorial services are not required on holidays, however, those areas, which are scheduled to receive only one cleaning per week, shall be cleaned the last working day prior to the holiday. Areas that receive once per week cleanings shall have their cleaning performed on the day immediately preceding the holiday. Other areas that normally receive multiple cleanings each week shall not be cleaned when a scheduled cleaning day falls on a holiday. Those holidays, which fall on Saturday or Sunday, shall be observed on Friday and Monday respectively. The following identifies the holidays that are to be observed for the purposes of this contract.

New Year’s Day - 1 January Martin Luther King Day - 3rd Monday in January Washington’s Birthday - 3rd Monday in February Memorial Day - last Monday in May Independence Day - 4 July Labor Day - 1st Monday in September Columbus Day - 2nd Monday in October Veteran’s Day - 11 November Thanksgiving Day - 4th Thursday in November Christmas Day - 25 December

SECTION 5

5. SUBMITTALS

Contractor Required

A. Contractor Personnel Listing-Contractor shall provide a listing of all personnel.

B. Facility Task & Periodic Cleaning Frequency Schedule-Contractor shall provide a detailed cleaning schedule (task, day and time) and Periodic (month) schedule for the each area to be serviced. NOTE:

Any requested changes shall be submitted to PCO 10 days prior to the change. Change to facility cleaning schedule shall be accomplished within 48 hours of implementation.

Required Items Due Date Supplies List Pre-Performance Conference Cleaning Frequency Schedule Contract Start Date Contractor’s Quality Control Plan Contract Start Date Primary/Alternate POCs Upon Contract Award Contractor Personnel Listing Upon Contract Award Background Check Contract Start Date Contractor Quality Control Inspection Sheets Monthly

C. Plans

a. Transition Plan -The transition plan shall be provided in the technical proposal prior to contract award to include the below phase-in and phase-out requirements.

b. Phase-In: Plan shall include, at a minimum, that the Contractor shall, recruit and or retain and hire necessary personnel, obtain all required certifications and clearances, develop a systematic and disciplined approach to achieve an efficient/effective acquisition, submit deliverables IAW PWS Appendix 2, and attend post-award meetings as directed. The contractor shall describe their procedures for obtaining equipment and supplies in accordance with Federal Acquisition clause 52.208-9 - Contractor Use of Mandatory Sources of Supply or Services.

c. Phase-Out: Plan includes, at a minimum, Contractor’s approach to employee notification, retention of key personnel, turn-over of work in progress, removal of Contractor property, data and information transfer and any other actions required to insure continuity of operations.

Contractor Manpower Reporting Application (CMRA) Requirements

D. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Defense Microelectronics Activity (Other DoD) via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address:

http://www.ecmra.mil/

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk at:

http://www.ecmra.mil/.

SECTION 6

APPENDICES

A. Task and frequency charts B. Definitions C. Areas to be cleaned D. Building #1 layout E. Building #2 layout F. DMEA Supplies list

APPENDIX A

TASK AND FREQUENCY

Restrooms shall be cleaned on a daily basis five (5) days per week, Monday – Friday, excluding government holidays, as follows:

Clean all mirrors, hand basins and polish bright work to include towel dispensers, tissue dispensers, napkins dispensers, etc. daily.

Clean urinals (including urinal walls & partitions), toilet bowls, bases, handle and seats daily.

Sweep & Damp mop floor daily.

Empty trash daily.

Damp wipe partitions, footings & brackets, and ventilation louvers one time per week. Walls, partitions & louvers are to be free of handprints and dust after cleaning.

Check hand soap, towels, toilet tissues & seat covers daily and replenish as needed.

Clean all tile grout work (floors, baseboards, backsplash, walls, etc.) bi-weekly (every other week).

Executive Offices, other office space, conference rooms, and hallway areas shall be cleaned as follows:

Enough area shall be vacuumed, mopped, waxed, buffed and surfaces dusted each day to ensure all areas are completed weekly. Main Conference Rooms and Director/Deputy Directors office shall be done daily.

Waste baskets are to be emptied weekly in each area as cleaned and on Friday or more frequently as required (if a holiday falls on Friday, trash will be emptied on Thursday). Plastic liners are to be changed as needed.

Break/Coffee Room

Floors shall be vacuumed/mopped and trash emptied daily.

Trash emptied and plastic liners are to be emptied and replaced daily. Microwave/toaster ovens shall be wiped clean daily.

Cabinets shall be wiped down weekly.

Water Fountains

All water fountains shall be cleaned and polished one time per week or more frequently as required.

Hallways

Shall be damp mopped bi- weekly (every other week) and buffed as required to maintain a shiny luster at all times.

Hallways & Labs on tour route will have a new coat of wax applied twice a year.

Hallways shall be stripped and waxed once a year.

Paper recycle containers:

Plastic recycle containers shall be emptied into the paper hopper in rear of building weekly or more frequently as required (preferably on Friday).

Conference Rooms:

Clean glass tops and straighten chairs daily for Conference Room tables (Room 101 & 102) and Executive Offices desk and conference tables (Dir & Dep Dir) daily.

Lab & Vault Areas – shall be cleaned as follows:

Waste paper baskets shall be emptied weekly and on Friday or more frequently as required (if a holiday falls on Friday, trash will be emptied on Thursday), plastic liners are to be changed as needed.

Raised floor surfaces shall be damp mopped on a once weekly basis and waxed four times per year.

Entrance Lobby

Entrance lobbies shall be cleaned and dusted daily.

Lobby walls and glass shall be dusted and finger marks, spots and smudges removed daily.

Lobby floors and entranceways are to be dust mopped thoroughly, damp mopped daily. Floor shall be buffed as necessary to maintain a clean and lustrous appearance.

Outside Front of Building & Smoking Area

Smoking Areas shall be policed weekly & cigarette urns emptied.

Exterior trashcans shall be emptied one time per week.

Outside front of buildings shall be swept weekly & all turnstiles wiped down.

APPENDIX B

DEFINITIONS

2.1. General Definitions.

2.1.1. Administrative Contracting Officer (ACO) - Refers to a contracting officer who is administering contracts assigned by the Procuring Contracting Officer who signed the contract.

2.1.2. Contracting Officers Representative (COR) – Refers to the program manager who is overseeing this contract for technical compliance for the contracting officer.

2.1.3 Defective Service. A service output that does not meet the standard of performance specified in the contract for that service.

2.1.4. Lot. The total number of potential service outputs in a surveillance period.

2.1.5. Performance Requirement. The point that divides acceptable and unacceptable performance of a task according to the performance requirement summary and the Inspection of Services clause. It is the number of defectives or maximum percent defective in the lot that is deemed acceptable. Any further defectives will require the government to affect the price computation system.

2.1.6. Performance Requirements Summary. A listing of the service outputs under the contract that are to be evaluated by the COR on a regular basis, the surveillance methods to be used for these outputs, and the performance requirement of the listed outputs.

2.1.7. Quality Assurance. A planned and systematic pattern of all actions necessary to provide confidence that adequate technical requirements are established; products and services conform to established technical requirements; and satisfactory performance is achieved. For purposes of this manual, quality assurance refers to actions by the government.

2.1.8. Quality Control. Those actions taken by a contractor to control the production of outputs to ensure that they conform to the contract requirements.

2.1.9. Random Sampling. A sampling method where each service output in a lot has an equal chance of being selected for quality assurance surveillance.

2.1.10. Sample. A sample consists of one or more service outputs drawn from a lot for quality assurance surveillance.

APPENDIX C

DMEA BUILDING 1 AREAS TO BE CLEANED (41,888 SQ.FT.)

ROOM NUMBER DESCRIPTION SQUARE FEET

DMEA BUILDING 1 AREAS TO BE CLEANED (41,888 SQ.FT.)

100 PERSONNEL AREA 5,300 (Carpet) 101 TEDS CONFERENCE ROOM 180 (Carpet) 102 MAIN CONFERENCE ROOM 500 (Carpet) 103 & 104 LOBBY 665 (Tile) 105 SECURITY BOOTH 115 (Rubber Mat) 107 CORRIDOR 500 (Tile) 109 KITCHEN 135 (Linoleum) 110 MAILROOM 170 (Tile) 111 MEN’S RESTROOM 300 (Tile) 112 WOMEN’S RESTROOM 250 (Tile) . 115 PERSONNEL AREA 4500 (Carpet)

116 CORRIDOR 500 (VCT)

117 OFFICE 215 (Carpet) 117A OFFICE 215 (Carpet)

119 PERSONNEL AREA 1,900 (VCT)

127 BREAK ROOM 600 (Carpet/VCT) 128 FUTURE WORLD 1,490 (Carpet) 129 MEN’S RESTROOM 360 (Tile) 130 WOMEN’S RESTROOM 250 (Tile 132 PERSONNEL AREA 4,150 (Carpet) 132 Hallway 492 (VCT)

133 CORRIDOR 1,760 (VCT)

134 LAB 1 (Escorted) 8,200 (Raised Floor)

135 CORRIDOR 1,740 (VCT)

136 SEGIT 616

140 PERSONNEL AREA (Escorted) 3,702 (Carpet) 142 VAULT (Escorted) Carpet/Raised Floor) 560 143 PASS THROUGH 300 (Carpet/Raised Floor) 144 PERSONNEL AREA & CONFERENCE RM 3,870 (Carpet)

151 CORRIDOR 300 (VCT)

152 CORRIDOR 1,340 (VCT)

156 CORRIDOR 348 (VCT)

162 CORRIDOR 1,000 (VCT)

APPROXIMATE TOTAL** 41,888

*ACTUAL SQUARE FOOTAGE LISTED ABOVE IS APPROXIMATE. PLACEMENT OF

EXISTING LAB EQUIPMENT AND FUURNITURE MAY REDUCE/INCREASE THE ACTUAL

AREA TO BE CLEANED. CONTRACTOR IS RESPONSIBLE TO VERIFY ALL AREAS TO

INCLUDE SERVICES HEREIN.

DMEA BUILDING 2 (9,383 SQ.FT.)

201 ENTRY 1 358 (Tile) 202 CONFERENCE ROOM 699 (Carpet) 203 OPEN OFFICE AREA 6,109 (Carpet) 204 KITCHENETTE 445 (Carpet/VCT) 206 CORRIDOR 690 (Tile) 207 MEN’S RESTROOM 272 (Tile) 209 WOMEN’S RESTROOM 263 (Tile) 213 ENTRY 2 153 (Tile)

215 SECURITY CENTER

(Escorted) 394 (Carpet/Raised Floor)

358 (Tile) *APPROXIMATE TOTAL 699 (Carpet) 6,109 (Carpet)

*ACTUAL SQUARE FOOTAGE LISTED ABOVE IS APPROXIMATE. PLACEMENT OF

EXISTING LAB EQUIPMENT AND FUURNITURE MAY REDUCE/INCREASE THE ACTUAL

AREA TO BE CLEANED. CONTRACTOR IS RESPONSIBLE TO VERIFY ALL AREAS TO

INCLUDE SERVICES HEREIN.

A JANITOR’S CLOSET WITH FLOOR SINK AND STORAGE FOR MATERIALS AND

EQUIPMENT IN ROOM 214 WHICH IS 136 SQ FT (MINUS WATER HEATERS)

APPENDIX D - BUILDING #1 LAYOUT

For Official Use Only

APPENDIX E - BUILDING #2 LAYOUT

For Official Use Only

APPENDIX F – DMEA SUPPLIES LIST

Item Name Make Item # Vendor UM Unit Cost QTY PH7 (Fast Draw) Betco Case $82.39 4

One Step Betco Gallon $18.98 2

Deep Blue (Fast Draw) Betco Case $89.67 4

AF‐79 (Fast Draw) Betco Case $70.44 10

AF‐315 (Fast Draw) Betco Case $53.83 16

Restorer Betco 61804‐00 Case $116.34 1

Pink Lotion Hand Soap Brighton Profes 18497 Case $18.97 12

Toilet Seat Covers Sunny Care 5800 ABE Janitorial (335‐200) Case $36.00 6

Muti Fold Towels Signature 2100 Premier Business Products Case $25.92 30

Muti Fold Towels Signature 2100 Case $25.15 55

Muti Fold Towels Signature 2100 Lazer Cartridges Plus Case $30.60 95

Muti Fold Towels Signature 2100 TSRC, Inc Case $19.25 120

Muti Fold Towels Signature 2100 TSRC, Inc Case $20.68 40

C‐Fold Towels Georgia Pacific 20241 Mono Machines Case $33.36 20

C‐Fold Towels Georgia Pacific 20241 Axiscore LLC Case $35.50 40

C‐Fold Paper Towels 6220 Premier Business Case $21.30 12

Toilet Paper Angel Soft 16880 Case $65.49 20

Toilet Paper Angel Soft 16881 Grainger Case $70.71 40

Toilet Paper Angel Soft 16881 Grainger Case $75.31 20

Paper Towels (Automatic) enMotion 89420 Case $64.48 1

Painters Masking Tape 20PJ24 Grainger Each $9.70 3

Stainless Steel Cleaner Case $127.50 1

Tile and Bowl Restroom Cleaner (NABC) Spartan Chemic NABC Case $32.17 1

Ajax CPC14278CT Cartridge Plus Case $28.93 2

Ajax…