Attachment_L-09__ITMA_Historical_Information.pdf

HQ147-18-R-0004

Attachment L-09 ITMA Historical Information

TECHNICAL, ENGINEERING, ADVISORY and

MANAGEMENT SUPPORT (TEAMS)

Historical Information for Information Technology Management and Analysis (ITMA)

TEAMS ITMA Historical Information—Attachment L-09

This document is provided as historical information, and may be used as an additional data point for industry's insight into the distribution of work among internal MDA stakeholders.

CURRENT STAFFING BY STAKEHOLDER (CLIN):

* Stakeholders are funding sources. Monthly Full Time Equivalent (FTE) per STK is the FTE executed per that individual funding line.

STAFFING BY LOCATION:

SECURITY CLASSIFICATION/CLEARANCE:

#1 #2 #3 #4 #5 #6

AEGIS Ashore AA 1 1

AEGIS BMD AB 1 1

Global Deployment GD 2 2 Ground-based Midcourse Defense (GMD) GM 1 1 Chief Information Officer (CIO) ICT 4 9 8 6 6 3 36 MDA Integration and Operations Center

(MDIOC) ICM 1 1

Current Total 4 11 12 6 6 42 Planned additional 2018 growth (for proposal purposes assume planned growth is within the IC CLIN)

1 1 2

2 Letter Designation

Current Monthly Full Time Equivalent (FTE)

Information Technology Management and Analysis (ITMA) Staffing by Stakeholder*

Total Stakeholder (STK)

Performance Objective

AA AB GD GM ICT ICM

Dahlgren, VA (DHL) 1 1 Fort Belvoir, VA (HQ) 1 1 Redstone Arsenal, AL (HSV) 2 1 16 19 Schriever AFB, CO (COS) 1 19 1 21

TOTALS 1 1 2 1 36 1 42

STAKEHOLDER ORGANIZATION FTE BY LOCATION

Information Technology Management and Analysis (ITMA) Government Onsite Accommodations by Location by Stakeholder*

LOCATIONS TOTALS

METRICS & PRODUCTS:

The tables on the following pages list the general metrics associated with and the product deliverables identified in the TEAMS ITMA Performance Work Statement (PWS). Each product deliverable has an associated nominal annual quantity (i.e. 3 / year). This attachment is for offeror proposal and Government evaluation purposes only and will not be incorporated into any contract resulting from this RFP.

Contract Labor Category Location

Security

Clearance STK #1 #2 #3 #4 #5 #6 Total

Contract Program ManagerHSV or COS Top Secret

Technician (Advanced) HSV or COS Secret ICT 1 1

Technician (Intermediate) HSV Secret ICT 3 3

Engineer (Advanced) COS TS/SCI ICT 1 1 2

Engineer (Intermediate) COS TS/SCI ICT 1 1 2

Specialist (Advanced) COS TS/SCI ICT 1 1 2

Specialist (Advanced) COS Secret ICT 2 1 3

Specialist (Advanced) HSV Secret ICT 1 1

Specialist (Intermediate) DHL Secret AB 1 1

Specialist (Intermediate) HQ Secret ICT 1 1

Specialist (Intermediate) HSV Secret ICT 3 1 2 2 8

Specialist (Intermediate) COS Secret ICT 1 2 1 1 5

Specialist (Intermediate) COS TS/SCI ICT 1 1 2

Specialist (Intermediate) COS Secret ICM 1 1

Specialist (Intermediate) HSV Secret GM 1 1

Specialist (Intermediate) HSV or COS Secret AA 1 1

Specialist (Intermediate) HSV or COS Secret GD 2 2

Analyst (Advanced) COS Secret ICT 2 2

Analyst (Intermediate) COS Secret ICT 3 3

Analyst (Basic) HSV Secret ICT 1 1

Totals 4 11 12 6 6 3 42

FY18 Additional Staff

Engineer (Intermediate) COS TS/SCI ICT 1 1 2

Staffing by Labor Category, Location, Clearance, Stakeholder, and Performance Objective

Performance Objective FTE

The contractor is to propose their method for staffing the Contractor Program Manager.

A location identified as 'HSV or COS' means it is the contractor's choice at either HSV or COS location.

Metric Quantity

Within the MDA IT and Major Application Systems Portfolio in DITPR, the number of systems tracked are over 140 Within the DITPR database, the number of host devices tracked are over 17,000 Within the DITPR database, the number of user accounts (regular and privileged) are over 23,400

Overall MDA Metrics for all Performance Objectives

Metrics Nominal Annual

Quantity

CLIN STK %

To ensure understanding of current environment, at least one A&E member is to actively participate in the MDA chartered CIO Portfolio Management and Integration Board (PMIB) defined process meetings: the Project Steering Committee (PSC) and Engineering and Architecture Board (EAB) reviews of the design and implementation.

Products Nominal Annual

Quantity

CLIN STK %

Annual Plans with supporting procedures 10 CIO CLIN 100%

Portal Sites – UMKO, CMKO, and JWICS – 3 per month– assume one Secret, one is Unclassified, and one TS/SCI

36 CIO CLIN 100%

Analysis and Recommendations: Network Management, IT systems and Data, Cybersecurity, and Strategic Architectural Weaknesses -- assume Secret with TS/SCI annex

4 CIO CLIN 100%

Enterprise Strategic Architecture Plan -- assume Secret with TS/SCI annex 1 CIO CLIN 100%

Enterprise Roadmap -- assume Secret 1 CIO CLIN 100%

Enterprise Roadmap Execution Tracking 12 CIO CLIN 100%

Metrics - assume monthly, metrics are unclassified. 12 CIO CLIN 100%

Schedule – assume monthly schedule is unclassified 12 CIO CLIN 100%

PWS paragraph 3.1 Performance Objective #1: Architecture & Engineering (A&E) Team Support

PWS paragraph 3.1 Performance Objective #1: Architecture & Engineering (A&E) Team Support

Annual

Quantity

CLIN STK %

Regional IT Service - Support the following regional IT service locations:

Headquarters, Huntsville, Colorado Springs, and Dahlgren

Executive Services -- Within the MDA CIO's organization, the annual number of E-Tasker responded to (to include tasking external to MDA) is over

Executive Services -- Orchestrate CIO Staff Meeting (every other week) 26

Executive Services -- CIO Technical and Financial communications over 10

CIO Office Governance and Management Services -- Technical Project board reviews over

CIO Office Governance and Management Services -- Governance Workflows over

CIO Office Governance and Management Services -- Service Level Agreements with other MDA 2LTRs

CIO Office Governance and Management Services -- Planning and PPBE reviews

MDA National, Multinational, and other Conferences Orchestration 3

PWS paragraph 3.2 Performance Objective #2: Executive, Regional, and IT Policy Services

Products

Annual

Quantity

CLIN STK %

Standard Operation Procedures (SOP) 10 CIO CLIN 100%

Portal Site – UMKO and CMKO – 2 per month– assume one Unclassified and one Secret

24 CIO CLIN 100%

CIO Technical and Financial communications -- communications may be a briefing, whiteboard, and/or whitepaper format for communicating with other executives, assume 5 interactions

50 CIO CLIN 100%

CIO Weekly Activity Report -- Establish the consolidated CIO weekly activity report, assume 2 iterations

104 CIO CLIN 100%

CIO Office Governance Workflows -- Maintain the workflows through biannual reviews and updates, assume 2 iterations per update cycle

20 CIO CLIN 100%

Service Level Agreements -- Establish and maintain annual Service Level Agreements between 2LTRS, assume 4 iteration per 2LTR with the last 2 iterations being reviewed at the Executive Level (by the 2LTR)

100 CIO CLIN 100%

MDA National, Multinational, and other Conferences Orchestration status briefings -- assume 4 briefings per conference

12 CIO CLIN 100%

Metrics - assume monthly, metrics are unclassified. 12 CIO CLIN 100%

Schedule – assume monthly schedule is unclassified 12 CIO CLIN 100%

PWS paragraph 3.2 Performance Objective #2: Executive, Regional, and IT Policy Services

Annual

Quantity

CLIN STK %

Special Access Program Central Office (SAPCO) Support -- oversees more than _____ configurations

Networks and Systems Projects -- oversees more than ____ total projects per year

Facility Outfitting/Retrofitting -- oversees no more than _____ projects occurring concurrently

CONUS Trips travel proposal assumptions –

• assume a trip is one individual traveling 4 nights per CONUS TDY to Vandenberg, CA

CONUS Trips per STK: AB 2 100% STK CLIN CONUS Trips per STK: GD 5 100% STK CLIN CONUS Trips per STK: GM 2 100% STK CLIN CONUS Trips per STK: IC 5 100% STK CLIN

OCONUS Trip travel proposal assumptions –

• assume a trip is one individual traveling 17 nights per OCONUS TDY to Gdansk, Poland

OCONUS Trips per STK: AB 8 100% STK CLIN OCONUS Trips per STK: GD 4 100% STK CLIN OCONUS Trips per STK: GM 0 100% STK CLIN OCONUS Trips per STK: IC 0 100% STK CLIN

Telecommunications Control -- Oversees and monitors over ___ circuits 50

PWS paragraph 3.3 Performance Objective #3: IT Network & Systems Services

Annual

Quantity

CLIN STK %

Standard Operation Procedures (SOP) 20 CIO CLIN 100%

Portal Site – UMKO, CMKO, SAP and JWICS – 4 per month– assume one Unclassified, one Secret, one SAP, and one JWICS

48 CIO CLIN 100%

Circuit Analysis Reports 15 CIO CLIN 100%

Acquisition Procurement Initiation Documents - assume:

Facilities Outfitting and Retrofitting - 6

SAPCO - 4

Networks and Systems - 15

25 100% STK CLIN

Monthly service / status / metrics – assume data covers all classification levels 48 CIO CLIN 100%

Trip Reports – assume Reports are SECRET 26 100% STK CLIN

Schedule – assume monthly schedules are SECRET 24 CIO CLIN 100%

PWS paragraph 3.3 Performance Objective #3: IT Network & Systems Services

Annual

Quantity

CLIN STK %

Data Services: Privacy Impact Assessments (PIA) and/or Systems of Records Notices (SORNs) processing

Data Services: Records Management file plan processing 150

Data Services: Physical Records Inventory box processing 180

Data Services: MDA Archives subject research processing 25

Data Services: Publications and Subscriptions processing 80

Business Automation: Unique Enterprise applications 35

Business Automation: Enterprise application instances, over 65

Business Automation: External applications, about 30

Business Automation: Applications in pipeline (projects), about 10

Business Automation: Overall unclassified enterprise application instance unique use in one month - 18,209 (not inclusive of all applications)

218,508

Business Automation: Overall unclassified enterprise application instance pages viewed in one month - 8,199,058 (not inclusive of all applications)

98,388,696

Business Automation: Overall classified enterprise application instance unique use in one month - 7,069 (not inclusive of all applications)

84,828

Business Automation: Overall classified enterprise application instance pages viewed in one month - 11,924,228 (not inclusive of all applications)

143,090,736

PWS paragraph 3.4 Performance Objective #4: Information Management Services

Annual

Quantity

CLIN STK %

Portal Services: Dashboards (Executive and 2LTR), over 70

Portal Services: Virtual servers, over 140

Portal Services: MDA Public website usage, unique users in one month - 28,230

338,760

Portal Services: MDA Public website usage, pages viewed in one month - 727,925

8,735,100

Products Nominal Annual

Quantity

CLIN STK %

Standard Operation Procedures (SOP) 30 CIO CLIN 100%

Portal Sites – UMKO and CMKO – 2 per month– assume one is Secret and one is Unclassified

24 CIO CLIN 100%

Monthly Service / Status / Metric Reports - Data Services has 5, Business Automation and Portal Services each have 1

84 CIO CLIN 100%

Acquisition PID packages - assume equal Business Automation and Portal Services each have 10

20 CIO CLIN 100%

Training package updates - assume each training package is updated annually 3 CIO CLIN 100%

Schedule – assume Monthly schedule is SECRET 36 CIO CLIN 100%

Record Boxes Stored 550

Facility Capacity 1,000 boxes of records

New Boxes Received 42 new boxes received via 21 transfer requests

Boxes Destroyed 21 boxes destroyed

Weight of Records Destroyed 7,000 pounds

Pages Scanned (digitized) over 20,000

Unclassified Electronic Records 1,000,000

Classified Electronic Records 55,000

Licenses/Accounts over 4,000

Effort to perform account maintenance, user training, and archival of electronic records

0.5 FTE

PWS paragraph 3.4.3.c(3)(f): Records Center Metrics

Approximate values for FY 2016

Annual

Quantity

CLIN STK %

MDA Enterprise Data Centers -- Trotti Data Center at Redstone Arsenal, and MDIOC Data Center at Schriever AFB

MDA Data Centers contain over ____ racks of equipment with less than 20% of the rack shelves unused

Within the total MDA organization, the average number of new Service Request Ticket count is over 2,000 tickets/week

104,000

Within the total MDA organization, the average number of new Service Restoration Ticket count is over 500 tickets/week

26,000

Within the MDA organization, the average number of days to close a service ticket is about

6.24 days

Change Management -- MDA other 2LTR non-Enterprise executes over 35 changes per month

Change Management -- MDA Enterprise executes over 400 changes per month 4,800

DPAS Tracked Inventory -- over ___ IT assets 101,400

Incoming Assets added monthly is over 1,275 15,300

OCONUS Trip travel proposal assumptions –

• assume a trip is one individual traveling 8 nights per OCONUS TDY to Kauai, HI

OCONUS Trips per STK: IC 2 CIO CLIN 100%

PWS paragraph 3.5 Performance Objective #5: Enterprise Operations & Engineering Services

Annual

Quantity

CLIN STK %

Standard Operation Procedures (SOP) 15 CIO CLIN 100%

Portal Sites – UMKO and CMKO – 2 per month– assume one is Secret and one is Unclassified

24 CIO CLIN 100%

Monthly Service / Status / Metric Reports - assume one for service line operations and one for engineering

28 CIO CLIN 100%

Acquisition PID packages 40 CIO CLIN 100%

Schedule – assume monthly schedules are SECRET 36 CIO CLIN 100%

PWS paragraph 3.5 Performance Objective #5: Enterprise Operations & Engineering Services

Annual

Quantity

CLIN STK %

Wired telephonic devices, over 12,400

Wireless telephonic devices (phones, blackberries, etc.), over 2,500

Wireless telephonic devices Service Restoration Tickets, over 240 tickets per month

2,880

Video Teleconferencing (VTC) configurations, over 675

-- Conference Rooms / War Rooms VTC configurations, over 400

-- Office VTC configurations, over 250

VTC Session - assume 5,452 monthly average 65,424

-- VTC Bridged Calls - assume 3,665 monthly average 43,980

-- VTC Point-to-Point Sessions - assume 1,653 monthly average 19,836

VTC Availability % 99.9999

Cables managed, over 125,088

Cable length (in miles) managed, over 1,845

PWS paragraph 3.6 Performance Objective #6: Unified Communications Services

Annual

Quantity

CLIN STK %

Standard Operation Procedures (SOP) - note the DRSN SOP will be classified 10 CIO CLIN 100%

Portal Sites – UMKO and CMKO – 2 per month– assume one is Secret and one is Unclassified

24 CIO CLIN 100%

Monthly Service / Status / Metric Reports - assume one for service line operations and one for engineering

28 CIO CLIN 100%

Acquisition PID packages 20 CIO CLIN 100%

Schedule – assume monthly schedules are SECRET 24 CIO CLIN 100%

PWS paragraph 3.6 Performance Objective #6: Unified Communications Services