PWS_-_AFRH_Resident_TV_and_Internet.pdf

PERFORMANCE WORK STATEMENT

ARMED FORCES RETIREMENT HOME

RESIDENT TELEVISION AND INTERNET SERVICES

11 October 2018

1. GENERAL: This is a non-personnel services contract to provide satellite television programming content and internet services for the Armed Forces Retirement Home locations at Washington DC and

Gulfport MS. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: In support of the AFRH Resident community, the government requires a contractor to provide the management, supervision, personnel, services, materials, supplies, facilities, transportation, tools, and general and specialized equipment for installing a satellite television and broadband system for the senior living resident population at the AFRH Gulfport and AFRH

Washington DC locations.

1.2 Background: The Armed Forces Retirement Home (AFRH) is a Continuing Care Retirement

Community (CCRC), dating back to 1851 when it was established as the United States Soldiers Home. In

1991, the AFRH became an independent Federal agency with jurisdiction over its Washington, DC campus which was formerly the Old Soldiers’ Home and its Gulfport, Mississippi campus which was formerly the United States Naval Home. While the total number of residents can vary from month-to-month, AFRH provides a home for approximately 1000 former enlisted personnel in their retirement years at both the Gulfport and Washington campuses. This Home provides retired veterans with the common daily living needs, medical, life safety, social, recreational and occupational activities for many interests. While residents live in this community, AFRH provides for their overall health care needs in a high quality manner; including on site primary care, medical care, and a continuum of long-term care services as residents transition from independent living.

1.3 Objectives: The AFRH Resident community currently has two options for television and internet services. They can choose to subscribe from a regional cable provider or utilize a cost effect system provided by a contracted service to the AFRH. The government is looking for a cost effective system to provide television, internet and in-house programming for a senior living community.

1.4 Scope: The contractor shall provide all management, supervision, personnel, services, materials, transportation and tools for the cable services installation, maintenance and broadcast at the Washington, DC (AFRH-W) and Gulfport, MS (AFRH-G) campus locations.

1.5 Period of Performance: The period of performance shall be for one (1) 12-months base period and two (2) 12-month option period. The Period of Performance reads as follows:

Base Period: 09 December 2018 to 08 December 2019

Option Period One: 09 December 2019 to 08 December 2020

Option Period Two: 09 December 2020 to 08 December 2021

1.6 General Information:

1.6.1 Quality Control: The Government will periodically evaluate the Contractor’s performance in accordance with the Quality Assurance Surveillance Plan (QASP). The purpose of the QASP is to ensure services are provided in accordance with the PWS. The plan will also ensure unnecessary complaints and acceptable performance.

The Government’s QASP includes the following elements:

Acceptance of the Contractor’s Quality Control Plan

Periodic inspection of the Contractor’s work

Communicating customer complaints

Progress meetings with the Contractor, if required

The implementation of this QASP does not relieve the Contractor of the responsibility to implement and abide by the quality control plan incorporated into this contract. At the

Contracting Officer’s discretion, the Contractor may incur a payment deduction for lack of compliance with the quality control plan.

1.6.2 Quality Assurance: The COR monitors and “spot check” and records programming or other outages and reports on a monthly and quarterly basis. The Government retains the right to inspect all requirements of the contract. Unacceptable performance will be recorded and the Contractor shall be required to correct the unacceptable condition within a 24-hour time period. If the Contractor does not correct the unacceptable condition within 24-hours, the COR will notify the Contracting Officer who will take appropriate administrative action for unacceptable performance.

1.6.3 Place of Performance: The places of performance for this effort is:

AFRH-Washington, DC

140 Rock Creek Church Road, NW

Washington, DC 20011

AFRH-Gulfport, MS

1800 Beach Drive

Gulfport, MS 39507

1.6.4 Type of Contract: The government will award a firm-fixed price contract.

1.6.5 Security Requirements: Unless stated elsewhere all Contractor personnel performing under this contract shall comply with all security policies and procedures that apply to the AFRH Washington and

Gulfport facilities. Security procedures shall be made available to contractor personnel. All Contractor personnel shall conduct themselves in accordance with the standards established by the Office of

Government Ethics. No Contractor personnel shall accept money or gifts from Residents. Contractor personnel are prohibited from entering the occupied rooms of independent living residents, without the prior approval of the COR. Any violation of the above will result in immediate removal of the contractor personnel by AFRH security.

All Contractor personnel must be able to obtain the proper clearance required to receive a Campus pass.

In addition, Contractor personnel shall present a neat appearance. The Government is authorized to restrict the employment under the contract of any Contractor personnel or prospective Contractor personnel, who is identified as a potential threat to the health, safety, security, general wellbeing, or operational mission of the campus and its population.

1.6.6 Other Requirements: All Contractor personnel shall adhere to the authorized speed limits while operating vehicles on the grounds of the AFRH Washington and Gulfport, MS campuses. Contractor vehicles shall only be parked in areas as directed by the COR. Contractor personnel are required to comply with District of Columbia and Gulfport, MS laws, which require seat belts to be used at all times and restricts cell phone use. Speed limits on AFRH-W and AFRH-G grounds are 15 mph unless otherwise posted. Only 5 mph is permitted through the shops and service area. Contractor personnel driving a motor vehicle on AFRH property cannot use a cell phone unless the vehicle is safely parked or the driver is using a hands-free device.

1.6.7 Alcohol and Illegal Drug Use: The contractor shall not allow any personnel to perform work when the employee is under the influence of alcohol, illegal drugs or prescription drugs which can adversely affect the employee's ability to perform their duties in a safe manner. Personnel found to be under the influence of alcohol or illegal drugs will be immediately removed from AFRH campuses. The threshold for being under the influence of alcohol or illegal drugs is the same as that established by current laws for vehicle operation. The contractor is responsible for establishing the method(s) by which employees will be determined to be under the influence of alcohol or illegal drugs. The Government reserves the right to require any contractor personnel that the Government deems as displaying errant or unexplained behavior be removed from AFRH campus and immediately tested.

1.6.8 Traffic Laws: The Contractor and its employees shall comply with AFRH campuses traffic regulations. Anyone driving a motor vehicle on the AFRH campuses cannot use a cell phone unless the vehicle is safely parked or the driver is using a hands-free device. The enforcement of this policy impacts

ALL contractors who conduct business on the AFRH campuses.

While performing the contract requirements, the contractor shall ensure the protection of its personnel, health and safety of AFRH residents, staff, and visitors while preventing damage to property, materials, supplies, equipment, and work interruptions. The contractor shall:

• Comply with all OSHA, District of Columbia Safety Code, and the AFRH Safety

Regulations.

• Ensure that any additional safety measures will be incorporated when it is deemed necessary by the Contracting Officer (CO), COR or AFRH Chief of Campus

(Washington and Gulfport) Operations.

• Ensure resident safety and shall report safety concerns to the COR, AFRH Safety Officer or AFRH Chief of Campus (Washington and Gulfport) Operations.

1.6.9 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the

Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the

Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies;

coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONUMS:

2.1 DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER (CO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.5. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.6. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.7. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.8. QUALITY CONTROL (QC). All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.9. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The

Government does not have privy of contract with the subcontractor.

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES: The Government will provide the information, facilities, property, and equipment as outlined below.

3.1. Utilities: All utilities in Government facilities will be available for the vendor’s use in performance of duties outlined in this PWS.

3.2. Information Technology Assets: The Government will provide access to appropriate government regulations, instructions, policies, presentations, software, best practices, and lessons-learned documentation required for performance of each task. All government furnished information and government furnished software shall be returned to the Government upon completion of the PWS.

3.3 GOVERNMENT FURNISHED EQUIPMENT

None

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Part 3 of this PWS.

PART 5

SPECIFIC TASKS

5.1. Basic Services: AFRH Washington and AFRH Gulfport requires a satellite television and broadband internet service system for the senior living resident population at the AFRH Gulfport and

AFRH Washington DC locations.

5.2. Task 1 - Television Programming Signal Source: The Vendor shall provide a continuous television programming signal source to the both AFRH campuses.

AFRH understands that not all suppliers of video signal carry the same programming and asks that the vendor identify all channels it can supply as part of its lineup and which ones should be acquired by the government using Free-to-Air (FTA) satellite signals and Over-the-Air (OTA)

Advanced Television System Committee (ATSC) signal.

The Contractor shall provide notification of planned service interruptions, unplanned service interruptions, and content changes in a timely fashion to the designated AFRH campus COR.

Email notification is preferred.

To assure that the Contractor provided programming is delivered with greatest reliability and minimal interference, AFRH may request the Contractor confirm antenna alignment and optimize as needed at no additional cost.

The Contractor shall provide at a minimum, the channel lineup that is currently broadcasted at the AFRH

Washington DC and Gulfport MS campus locations as detailed in Appendix A.

5.3 Task 2:

The contractor shall provide residential satellite cable television and internet services.

The contractor shall have optional features such as programmable in-house stations and DVR capabilities.

The contractor shall provide a system for each AFRH campuses that supports scalable television channel line-up packages to include local regional and national broadcasts, high definition channel broadcasts, premium channel options and channel guide.

The contractor shall provide high speed distributed internet service to the Resident community at a speed of 100mbps for the AFRH Washington DC location and 250mbps for the AFRH Gulfport location.

The contractor shall have network support monitoring tools and preventative security measures in place to prevent unauthorized access or denial of service breaches.

The contractor shall install and maintain all headend and distribution equipment to support the services provided at the Washington, DC and Gulfport, MS campuses.

The contractor shall replace all defective headend and distribution equipment supporting the broadcast to the Resident rooms at no cost to the government.

The contractor shall provide onsite and remote technical support for both AFRH Campuses to troubleshoot and replace defective distribution equipment.

The use of existing in-house cabling supporting the current infrastructure is allowed. Any additional cabling costs to support the proposed system must be presented to the Contracting

Officer and COR prior to the contract award.

PART 6

ATTACHMENT/TECHNICAL EXHIBIT LISTING

6. ATTACHMENT/TECHNICAL EXHIBIT LIST:

6.1 Performance Requirements Summary: The Contractor service requirements are summarized into performance objectives that relate directly to the mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

(The Service required-usually a shall statement)

Performance

Standard

Method of

Surveillance

The required deliverables shall be completed in accordance with the PWS.

97% compliance 100% Inspection of the

Television

Programming and

Internet services

Past Performance

Evaluation.

The contractor shall provide a continuous television programming and internet service to both AFRH campuses.

Television and Internet services shall be available for usage 97% of the time each month

100% Inspection of the

Television

Programming and

Internet services

The contractor shall install all required wiring

100% compliance 100% Inspection of the

Television

Programming and

Internet services

6.2 Government Remedies: The Contracting Officer will follow FAR 52.212-4, Contract Terms and

Conditions – Commercial Items (May 1997), for Contractor’s failure to perform satisfactory services or failure to correct non-conforming services.