HQ Water Services QASP.pdf

DOCUMENT 0347ZN01

QUALITY ASSURANCE SURVEILLANCE PLAN

Purpose: To ensure that the Government has an effective and systematic method of surveillance for the services in the Performance Work Statement (PWS). The QASP shall be used primarily as a tool to verify that the Contractor is performing all services required by the PWS in a timely, accurate, and complete fashion.

1. Critical performance processes and requirements. Critical to the performance of demineralized water production is the timely, accurate, and thorough completion of all Contract/Task Order requirements.

2. Performance Standards:

a. Schedule - The due dates for deliverables and the actual accomplishment of the schedule shall be assessed against original due dates and milestones established for the Contract/Task Order.

b. Deliverables - The deliverables required to be submitted shall be assessed against the specifications for the deliverables detailed in the Contract/Task Order and the Quality Control Plan (QCP), if required by the Contract for the required content, quality, timeliness, and accuracy.

c. Cost – Not Applicable.

d. Past Performance - In addition to any schedule, deliverables, and cost aspects of performance discussed above, pursuant to FAR 42.15, the Government shall assess the Contractor’s record of conforming to Contract requirements and to standards of good workmanship, the Contractor’s adherence to Contract schedules including the administrative aspects of performance, the Contractor’s history of reasonable and cooperative behavior and commitment to customer satisfaction, and the Contractor’s business-like concern for the interest of the customer.

3. Surveillance Methods: The primary methods of surveillance used to monitor performance of this Contract shall include, but are not limited to, random or planned sampling, periodic inspection, and validated customer complaints.

4. Performance Measurement: Performance shall be measured in accordance with the following table:

Performance Element

Performance Requirement

Surveillance Method Frequency

Acceptable Quality Level

Contractor Quality Control Plan

(If required by the Contract)

Quality control activities, inspections, and corrective actions completed as required by the plan

Inspection by either the COR or the ACORs

Quarterly for overall quality control activities

As required for corrective actions

100% Compliance with the Contractor Quality Control Plan

Contract Deliverables

Contract deliverables furnished as prescribed in the PWS, attachments, Contract Data Requirements List (CDRL), Task Order, etc., as applicable

Inspection by either the COR or the ACORs

100% inspection of all Contract deliverables

Greater than 95% of deliverables submitted timely and without requiring rework

Overall Contract Performance

Overall Contract performance of sufficient quality to earn a satisfactory (or higher) rating in either the COR’s or the ACOR’s annual report on Contractor Performance

Assessment by either the COR or the ACORs

Annual

All performance elements rated satisfactory (or higher)

Invoicing

Monthly invoices per Contract procedures are timely and accurate

Review and acceptance of the invoice

Monthly 100% accuracy

If the Overall Contract Performance is within acceptable levels then it shall be satisfactory, otherwise, it shall be unsatisfactory.

5. Incentives/Disincentives: Either the COR or the ACORs shall publish an annual report on Contractor Performance (Contractor Performance Assessment Reporting System (CPARS) or other annual report). The Contractor’s failure to achieve satisfactory performance under the Contract/Task Order, reflected in either the COR’s or the ACOR’s annual report, may result in termination of the Contract/Task Order and may also result in the loss of future Government Contracts/Task Orders.

For each item that does not meet acceptable levels, the Government may issue a Contract Discrepancy Report (CDR). CDRs shall be forwarded to the Contracting Officer with a copy sent to the Contractor. The Contractor shall reply in writing within 5 days of receipt identifying how future occurrences of the problem shall be prevented.

Based upon the Contractor’s past performance and plan to solve the problem the Contracting Officer shall determine if any further action shall be taken.

In accordance with the inspection of services provisions of the Contract, the Contractor shall be incentivized to provide quality products in a timely manner since the Government can require the Contractor, at no additional cost, to either replace or correct equipment that fails to meet Contract requirements.