Hitachi_SOW.pdf

STATEMENT OF WORK

2/1/2024

1) BACKGROUND INFORMATION

The Rocky Mountain Laboratories (RML), Research Technologies Section (RTS), Electron Microscopy Unit supports the National Institute of Allergy & Infectious Diseases (NIAID) investigators with various state-of-the-art microscopy techniques and technologies. Because of its high use and because the equipment is highly specialized, these electron microscopes must be always maintained in peak operating condition. RTS requires preventive service agreements on the Hitachi SU8000 II FE-SEM and Hitachi HT7800 High-resolution TEM scope with beam stopper, Pneumatic In/Out Control for object A and Motorized Z-axis.

These instruments require professional service from Hitachi certified and experienced service engineers who maintain the instruments in optimal condition for research. Original equipment manufacturer (OEM) parts made and certified by Hitachi are required to keep the electron microscopes running at the optimum level. The purchase of this service agreement will allow for the continuous use of the Hitachi Microscopes and the support functions that it provides customers that use the RTS electron microscopy unit. If it were put out of action due to lack of maintenance or mechanical failure, the ability of the investigators to conduct their research would be severely handicapped. It is for this reason that a Service Agreement is essential.

2) SCOPE

The contractor shall perform preventative, remedial maintenance, and repair services to maintain the following equipment in optimal operating condition in accordance with the equipment manufacturer’s specifications.

Equipment Info. Part No. Description HT7800 6103-03 C-822-0007 HT7800 High Resolution

TEM

C-821-1365 Beam Stopper C-821-1364 Pneumatic In/Out Control for

Objective A C-822-0421 Motorized Z-axis

SU8000 0101-03 C-536-9083 SU8000-II FE-SEM

C-HHTC-CHAMB CHS05 Chamberscope A-

47mm/MON

CONTRACTOR REQUIREMENTS:

The contractor shall provide all service reports, materials, parts, test equipment, transportation, labor, and all other related services necessary to service the Hitachi instruments listed above at RML.

The contractor shall provide:

a. Full coverage for OEM replacement parts, labor, and travel. Coverage includes all fees associated with repairs (labor and replacement parts for any service or repairs performed.

b. Priority scheduling and onsite response for all repairs during the period of performance. Priority is defined as giving priority scheduling equal to a direct contract and guaranteeing the equivalent manufacturer’s priority onsite response. If you are a third-party service provider, the priority scheduling and/or response time, must be listed in your quote. OEM Trained Certified Technicians required.

Documentation of OEM trained technicians required with quote.

c. One (1) Preventive Maintenance Inspection to be performed during a twelve-month period

i. 48-hour targeted response time for onsite applications support (troubleshooting and repairs)

ii. 48-hour targeted response time for all emergency repairs and all on-site visits

iii. Instrument control software and hardware proprietary updates (can occur during scheduled firmware updates upon request, and in conjunction with a scheduled Preventive Maintenance or Corrective Maintenance visit), including software revision. Provide End User License Agreement (EULA) if applicable.

iv. Unlimited service visits during normal business days and hours, excluding Federal holidays

v. Unlimited telephone support for instruments and applications and Remote Technical Support during business hours

3) CONTRACTOR SUPPLIED MATERIALS

The Contractor shall provide all necessary parts and equipment necessary to perform remedial repair and planned maintenance of the above equipment.

4) GOVERNMENT FURNISHED MATERIALS

No Government-furnished materials are provided under this contract.

5) REPORTING REQUIREMENTS AND DELIVERABLES

Technical support, remedial repair as needed, and one annual planned maintenance (PM), and reporting document of service after PM and repairs are completed.

6) INSPECTION AND ACCEPTANCE

a) All work will be inspected and approve by Elizabeth Fischer, Microscopy Unit, RTS, RTB at the completion of any repairs and at the completion of the annual maintenance.

b) All work will be completed in accordance with industry standards by Hitachi certified technicians.