Historical Data.xlsx

This is a historical incident log for an Alarm (Rapid Response) system documenting phone answering call volumes across three consoles at the Erie VAMC from January through December 2026. The spreadsheet tracks daily call totals for each console with monthly summaries, capturing operational data that correlates to the RFQ for Phone Answering Services (Solicitation Number 36C24427Q0002).

The data reveals significant operational patterns and data collection challenges. January through May contain the most complete records, with daily call volumes typically ranging from 200 to 600 total incidents across three consoles, with weekends consistently showing lower call volumes. January recorded approximately 10,000+ total incidents, February approximately 10,000+, March approximately 11,000+, April approximately 9,000+ (with multiple data gaps), and May approximately 8,000+ (severely impacted by LAN IRP maintenance work and system issues beginning mid-May). Beginning in June 2026, all data entries show zero values, indicating either a system shutdown, data collection failure, or transition period. The log includes annotations noting specific data gaps on particular dates (1/8/26, 1/22/26, 2/26/26, 4/6/26, 4/8/26, 4/10/26, 4/14/26, 5/8/26, 5/10/26, 5/13/26, 5/18/26, and 5/20/26), staffing impacts such as operators leaving early or calling out, and maintenance events. This historical data serves as a baseline for evaluating phone answering service requirements and contractor performance under the small business and SDVOSB set-aside solicitation.