HE1AA-I-13-0003_-_RFI_-_CHRIS.pdf

U.S. General Services Administration

Office of the Chief Information Officer

Comprehensive Human Resources Integrated System Operations, Maintenance Support, and Functional Enhancements

Request for Information (RFI)

HE1AA-I-13-0003

Comprehensive Human Resources Integrated System 2013

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Table of Contents

1. Introduction

2. Purpose

3. Background

4. Statement of Need

5. Current Environment

6. Questions for Industry

7. Response Instructions

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Request for Information

1. Introduction

This Request for Information (RFI) is for information and planning purposes only and does not constitute a Request for Quote (RFQ). This RFI is not to be construed as a commitment by the U. S. Government. If a formal solicitation is generated at a later date, a solicitation notice will be issued. No award will be made as a result of this RFI. The Government reserves the right to reject, in whole or in part, any private sector input as a result of this RFI. Respondents will not be notified of the results of this survey or results of information submitted. All information is to be submitted at no cost or obligation to the Government.

2. Purpose

The U.S. General Services Administration (GSA) is committed to engaging our industry partners in the formative stages of our requirements for the operation, maintenance, and enhancements of the

Comprehensive Human Resources Integration System (CHRIS). This outreach to industry is on behalf the

Office of the Chief People Officer and intended to identify interested vendors’ capabilities and socio-economic status, transition requirements and documentation required to increase vendor competition, and recommended business practices for mitigating risks and overcoming challenges inherent in maintaining and enhancing a legacy enterprise human resource system.

GSA’s inquiry is preliminary, but does look forward to seeing a solution and approach your company might propose.

3. Background

The Federal Government’s Human Resources Line of Business (HR LOB) initiative implemented an HR service delivery model that preserves some HR functions at the agency level – where it makes sense – and moves other HR functions to Federal HR service centers. Visit http://www.opm.gov/egov/HR_LOB/ for more information.

The General Services Administration’s (GSA) was certified by the Office of Personnel Management

(OPM) as of six Federal Human Resources Lines of Business shared service centers (HRLoB SSC). The

Comprehensive Human Resources Integrated System (CHRIS) is the underlying HR transactional system which supports core HRLoB services – personnel action processing, benefits management, and compensation management (payroll). CHRIS supports 22,000 federal employees from GSA, more than

40 small Presidential Boards and Commissions, OPM, the National Credit Union Administration (NCUA), the Railroad Retirement Board (RRB), the Export/Import Bank of the United States (Ex-Im), and the

United States Institute of Peace (USIP). Over 50% of the customer base is external to GSA.

http://www.opm.gov/egov/HR_LOB/

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CHRIS is part of GSA’s Human Capital Information Technology Services (HCITS) which is categorized as a major OMB-300 IT investment. Information on HCITS can be found at http://www.itdashboard.gov/investment?buscid=613.

CHRIS uses Oracle Federal HR (OFHR) as the basis for its efforts and customizes it as needed to meet

GSA’s business needs. OFHR is part of the Oracle E-Business Suite and is a fully integrated key component of Oracle Human Capital Management (HCM) suite of applications CHRIS is hosted within a private cloud in an Infrastructure-as-a-Service (IaaS). The IaaS is authorized to operate (ATO) under the

Federal Information Security Management Act of 2002 (FISMA). It is classified as a moderate risk system with Personally Identifiable Information (PII).

Both CHRIS and the OFHR comply with OPM’s:

Guide to Processing Personnel Actions (GPPA) http://www.opm.gov/feddata/gppa/gppa.asp

Guide to Personnel Data Standards (GPDS) http://www.opm.gov/feddata/guidance.asp

Guide to Human Resources Reporting (GHRR) http://www.opm.gov/feddata/ghrr/index.asp

Human Resources Line of Business Target Requirements http://apps.opm.gov/egov/documents/requirements/Target%20Requirements%20Report%20fo r%20SSCs%20Version%204.0.pdf

GSA develops customized OFHR functionality to meet GSA and its client agencies ever changing business needs and process flows. It maintains an interface to GSA’s payroll and reporting system (PAR) and supports the hosts of e-Government (eGOV) initiatives through direct data feeds to OPM and its service providers. This includes OPM’s Employee Express (EEX), Enterprise Human Resources Integration (EHRI)

Program's data warehouse and training data repository and the electronic Official Personnel File (eOPF).

4. Statement of Need

As it pertains to CHRIS, GSA is considering contractual support for the following tasks:

Task 1 – Project/Technical Management support - including monthly Earned Value Management (EVM) and performance metric reporting

Task 2 – Operations and Maintenance (O&M) Task 3 – Development, Modernization and Enhancements (DME) Task 4 – Security program support, analysis of and implementation of security patches Task 5 – Optional Tasks

Upgrade/Migration of the CHRIS infrastructure to support changes in HR application architecture

Migration from present IaaS environment to another cloud environment

Development of maintenance screens to aide specified user roles to create/update new/changed organizational structures, etc.

Migration of Tier I Help Desk

Automated performance metric reporting

New client/migration of client

Add single sign-on (SSO) functionality using one of the GSA IT standards (Oracle Identity and Access Management System (IAMS), etc) http://www.itdashboard.gov/investment?buscid=613 http://www.opm.gov/feddata/gppa/gppa.asp http://www.opm.gov/feddata/guidance.asp http://www.opm.gov/feddata/ghrr/index.asp http://apps.opm.gov/egov/documents/requirements/Target%20Requirements%20Report%20for%20SSCs%20Version%204.0.pdf http://apps.opm.gov/egov/documents/requirements/Target%20Requirements%20Report%20for%20SSCs%20Version%204.0.pdf

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Specific deliverables may include:

Monthly status reports

Trip reports, as requested

Impact analyses, as requested

Requirements document

Entity relationship diagram (ERD)

Requirements traceability matrix for CHRIS enhancements

Design document(s) for each CHRIS Project

Scripts for User Acceptance Testing and stress testing of subsequent software releases

Updates to CHRIS training manuals to address new functionality

Source code

Coding support for the CHRIS application

Integration with the CHRIS Position Description (PD) Life Cycle Maintenance initiative

Federal Desktop Core Configuration (FDCC) certification statement for each release/enhancement

5. Current Environment

CHRIS is composed of the following infrastructure:

Operating System – version AIX 6L version 6.1.8.1 Database – Oracle 11G v11.2.0.3 Web Server – Oracle Apache 10G v10.1.3.5 Server - IBM System p5 595 Application – Oracle E-Business Suite R12 v12.1.3 Application – Oracle Federal Human Resources (OFHR) 12.1.3

CHRIS consists of the following modules.

Acquisition Workforce Module

Associate Performance and Recognition System (APRS) (GSA customization)

Associate Performance Plan and Appraisal System (APPAS) (GSA customization)

Benefits Management

Competency and Skills Management

Contact Relationship Tracking

Equal Employment Opportunity Commission (EEOC) Management Directive MD-715 Reporting – see http://www.eeoc.gov/federal/directives/md715.cfm

Employee/Manager Self-Service

Equal Employment Opportunity (EEO) Complaints Tracking

Organization and Position Management

Personnel Action Processing

Personnel Security Tracking System (GSA customization)

Telework

Training Management (aka Learning Documentation System)

Workforce Management Tool (WMT) http://www.eeoc.gov/federal/directives/md715.cfm

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OPM data interchanges use ConnectDirect for secure file transfer. DirectConnect is certified as meeting

FIPS 140-2 (Security Requirements for Cryptographic Modules), and ISO/IEC 15408 (Common Criteria for

Information Technology Security Evaluation) requirements.

The tasking includes CHRIS Business Objects (BO) administration; specifically, administration of CHRIS

Business Objects universes, security, and customized desktop/web intelligence reports.

6. Questions for Industry

1. Does your company have a GSA Schedule or GWAC vehicle that could be used to fulfill the requirements under?

2. What type of acquisition vehicle would be best suited to accomplish the requirements? GSA

Schedules? GWACs? Others? Please provide rationale for method suggested.

3. What is your business’s socio-economic status?

4. Has your company ever supported or customized an Oracle Federal HR (OFHR) enterprise system? If so, elaborate.

5. What is the minimum documentation needed to take on operation, maintenance, and enhancement of such a system?

6. If system documentation is limited, what would be your company’s discovery process and estimated timeline?

7. Does your company have any ISO or CMMI certifications?

8. Does your company have staff with an adjudicated Minimum Background Investigation (MBI) or

United States Secret clearances or a process in place for obtaining such clearances?

9. Describe your company’s training program concerning the protection and disclosure of sensitive information.

10. Can you demonstrate real-world successful deployment of an OFHR system similar to CHRIS?

11. Does you have a formal BCP (Business Continuity Plan)?

12. What contract type is best suited for this effort? Firm-fixed price, T&M or combination?

13. What kinds of information do you need to effectively price and propose to such requirements considering acquisition vehicle and contract type recommended?

14. What is the company’s growth plans?

15. What mechanisms and processes are in place to monitor and control access to sensitive customer data?

16. Does your company have Service Level Agreements (SLA) and a strong history of service level performance?

7. Response Instructions

All firms expressing an interest in responding to this requirement shall provide the following information:

A. Name and Address of Firm.

B. Point of Contact information (Name, Phone Number, and Email address).

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C. Business size, and any applicable socio-economic designations, of Firm as stated in the

Central Contractor Registration (CCR) database.

D. A brief description (no more than ten pages) of your responses to the above questions/issues and your level of interest and ability to submit a proposal involving all support required.

E. Questions about or concerns you may have with the support requirements listed above

(no more than three pages).

F. If you plan on establishing teaming arrangements or subcontracts with other firms to pursue this opportunity, provide details about these other firms.

Contractors are encouraged to mark each page believed to contain corporate sensitive information with the note of “Proprietary Information”. Responses to this notice are not considered quotes and cannot be accepted by the Government to form a binding contract. This RFI is not to be construed as a commitment by the Government or the Contractor to submit a quote. The Government will not pay for the information submitted. Respondents will not be notified of the results of any Government assessments. No awards will be issued as a result of this RFI. However, the information received through this RFI will be utilized to assist in acquisition planning for this procurement.

Please respond to the questions only and do not provide any additional information at this time. All responses to this RFI shall be provided to the GSA Contract Specialist, John Holmes, via email at john.holmes@gsa.gov. Responses are due no later than 3:00 PM EST, on Monday, May 10, 2013.