24Q4004_ABA-RBT_ Liberty-PWS-v2_REVISED_001_022324.pdf

PERFORMANCE WORK STATEMENT

Department of Defense Education Activity 4800 Mark Center Drive

Alexandria, VA 22350

1/5/2024 1

Applied Behavior Analysis (ABA) and Registered Behavior Technician (RBT) for Mid-Atlantic Schools

1. General Information and Scope of Work

1.1 Agency

1.1.1 For the school year (SY) 2023-24, the Department of Defense Education Activity

(DoDEA) will provide PK-12 instruction to approximately 66,000 dependents of military and civilian employees. Student enrollment is based primarily on deployment of military troops worldwide. In the Americas, DoDEA operates 50 schools located in seven states, Puerto Rico, and Cuba. In Europe and the Middle East, DoDEA operates 64 schools located in Germany, England, Netherlands, Belgium, Spain, Turkey, Bahrain, and Italy. In the Pacific, DoDEA operates 45 schools located in Korea, Japan (mainland and Okinawa), and Guam. DoDEA's curriculum, resources and student achievement scores on standardized assessments compare favorably to those of high-performing US public school systems. DoDEA also operates a fully accredited virtual high school with teaching hubs in each DoDEA region: Americas, Europe, and Pacific.

1.1.2 Special education services are mandated for DoDEA students with disabilities and their families under the Department of Defense Instruction (DoDI) 1342.12 regulation entitled, Provision of Early Intervention Services to Eligible Infants and Toddlers with Disabilities and Their Families, and Special Education and Related Services to Children with Disabilities

1.1.3 DoDEA’s following procedures were used to determine the student’s placement:

The Case Study Committee (CSC) is responsible for identifying the educational needs of student with disabilities. When the principal and required team members of the CSC identifies a student whose needs exceed available school resources, the Community Superintendent and District Special Education Instructional Systems Specialist (ISS) are immediately informed. The CSC reports the nature of the severity of the student’s needs and efforts are made to utilize existing school resources to provide a free appropriate public education (FAPE).

The District Special Education (ISS) reviews the case, observes the student, completes a comprehensive record review, reviews relevant information, meets with the CSC members, and conducts a comprehensive analysis of all the district’s resources relevant to this case.

If adequate resources are unavailable, the ISS and Community Superintendent contacts DoDEA HQ oversight, that is, the DoDEA Lead, Education for Students with Disabilities.

At DoDEA HQ, the DoDEA Lead, Education for Students with Disabilities reviews all relevant information, consults with the ISS, the District

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Superintendent, and other personnel, as required. The district-level CSC is conducted to review all information with the parent. Consideration for placement is pursued.

1.2 Background. The requirement is for students receiving individualized education program (IEP) mandated services requiring the services of a board-certified behavior analyst (BCBA) and registered behavior technician (RBT). DoDEA has reviewed and updated the current student’s IEP based on the process described in PWS 1.1.3. Based on the student’s IEP, specially designed instruction with an emphasis in behavioral management is required.

Additional students requiring the specialized services of an ABA, RBT or both that are not currently enrolled may be added during the period of performance of the contract.

1.3 Scope of Work. Currently, the Contractor shall provide a BCBA and two RBTs to provide services for a 7th grade student enrolled in Fort Liberty, NC who has severe disabilities, is prone to violent behavior, and who requires a highly structured, multi-disciplinary educational setting to meet its IEP-mandated needs/goals. The setting shall include specially designed instruction with an emphasis in behavioral management. The scope of work described above applies to one student; however, additional students with a need for these services may enroll during the period of performance at which time the scope of work will be updated to accommodate the additional student(s). The current estimated number of hours for the BCBA and RBT services are shown below.

Estimated Time Requirement for the BCBA and RBTs Fort Liberty

Service Contract Period

School Days

Hours/Day Total Hours

BCBA* Base Period

22 8 176

RBT #1 Base Period

90 8 720

RBT #2 Base Period

90 8 720

BCBA* Option Year

50 8 400

RBT #1 Option Year

190 8 1520

RBT #2 Option Year

190 8 1520

1.4 Projected Sites. Additional students may be added from the following projected sites if the need arise within the period of performance of the contract.

Potential Future Sites POCs

Dahlgren, VA Camp Lejeune, NC Brandy Elbinger

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MCB Quantico, VA West Point, NY

Fort Buchanan, Puerto Rico Ramey, Puerto Rico

* The POCs are above-school-level special educators, and they may change during the life of the contract.

2 Requirements

2.1 In-School and Client-based Services: The Contractor shall provide a highly structured, multi-disciplinary educational setting that addresses the student’s comprehensive IEP goals. The setting must include specially designed instruction with an emphasis in behavioral management.

Supporting Tasks

The tasks below are to help the Contractor gain a better understanding of the requirements to successfully meet the objective. They are not all inclusive, so the Contractor is expected to develop the total solution to meet all the requirements in accordance with a performance-based approach.

2.2 Task 1, 1, In-School and/or Clinic-based Services—The Contractor shall:

2.2.1 Provide an individual treatment plan designed by a BCBA and based on the student’s IEP. The specifically designed program implemented by an RBT shall help the student to demonstrate such things as (1) improved abilities to use sensory information to understand and effectively interact with people and objects in the school environment and (2) improved reading, writing, and computation.

2.2.2 Provide behavioral therapeutic program designed by a BCBA and implemented by the BCBA and RBT(s) that includes behavior stabilization, control of aggressive behaviors, and independent living skills. Treatment shall focus on the following:

Ameliorating behaviors that may include aggression against self and others, stealing, threatening, running away, avoidance, defiance, and property destruction.

Improving daily life skills with a strong component of BCBA services.

Implementing a behavioral system composed of different levels of privileges for meeting clearly defined and appropriate behavior goals from low to high functioning that includes (1) functional behavior assessments with behavior intervention plan as determined appropriate by staff; (2) strong positive behavioral interventions and support as an alternative to the use of intrusive behavioral interventions, and (3) behavioral intervention support through functional behavior assessments and behavior intervention plans.

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2.2.3 Assess the appropriateness of the level of supervision after 30 days and quarterly, thereafter. Note: If a change in status is recommended, the Contractor shall present the findings and recommendations in writing for DoDEA to review.

2.2.4 Provide a quarterly digital student progress report for the life of the contract. The report shall include at a minimum the student’s health, psychological and behavioral state, and educational progress.

2.2.5 Provide consultative services to DoDEA staff and the parents virtually or in-person upon entry into the program, at the end of the first semester, the end of the second semester, and upon exiting the program. Except for the initial meeting, all meetings shall include a summary of the student’s progress, successes, and challenges. If additional conferences are required by DoDEA, the contracting officer’s representative (COR) will notify the Contractor in writing at least ten days in advance.

2.2.6 Comply with the Standards of Conduct in all interactions with students. See

Technical Exhibit #1.

2.2.7 Meetings: Attend virtual meetings at no additional cost to the Government and provide the medium through which each meeting occurs, record each meeting’s minutes. Submit the draft minutes to the COR within two business days of the event and finalize the minutes two business days after receipt of written feedback from the COR. Note: Costs associated with attending any face-to-face meetings shall be handled/paid for as stated in the contract.

2.2.7.1 Post-Award Conference: Participate in a video- or teleconference with the

COR five business days after award IAW FAR Subpart 42.5.

2.2.7.2 IT Meeting: Convene a video- or teleconference with DoDEA Information Technology staff ten business days after award, per Technical Exhibit #1.

2.2.7.3 Other Post-Award Meetings: Meet with the Contracting Officer (KO), COR, and/or other Agency personnel, as appropriate, to review Contractor performance, as required by DoDEA. The KO may discuss the Agency’s view of Contractor performance, and the Contractor shall apprise the Agency of any problems being experienced. The Contractor shall take appropriate action to resolve any outstanding issues the Agency raises.

2.3 Performance Standards and Acceptable Quality Levels

2.3.1 Performance Standard: Tasks shall be completed by the required completion date.

2.3.2 Acceptable Quality Level: See PWS 7, Performance Requirement Summary

(PRS).

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3 Constraints

3.1 Place of Performance: Direct services shall be performed either at designated Mid- Atlantic school(s) or the Contractor’s clinic. Indirect services, such as planning, and meetings may be virtual. Virtual meetings will be allowed only if the COR provides written permission for the Contractor to do so.

3.2 Installation Security Requirements: Contractor personnel performing work under this contract shall follow the installation’s rules and regulations for contracted services.

3.3 Key Functions—The Contractor shall provide the following: Liaison/Alternate Liaison, BCBA, and RBT. They shall be available, from 9AM to 3PM EST, Monday - Friday, except for Federal holidays or when the Government facility is closed for administrative reasons.

3.3.1 Liaison and Alternate Liaison: Provide a person to be responsible for the performance of work. The name of this program manager and an alternate who shall act for the Contractor when the program manager is absent shall be designated in writing to the Contracting Officer. The program manager or alternate shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract. Provide a program manager with an advanced degree in a relevant area and at least three years of experience in a similar role. Provide an alternate that will be able to speak for the program manager regarding contractual matters.

3.3.2 BCBA: Provide a BCBA licensed to practice in the state of North Carolina with at least three years of experience with K-12 students.

3.3.3 RBT: Provide an RBT with credentials (National Certification Board) to practice in the state of North Carolina with at least three years of general experience or at least one year of experience with K-12 students.

3.3.4 Changes: Personnel provided as replacements to key functions after contract award shall meet or exceed the qualifications and experience of those provided upon award of the contract. Notify the COR in writing regarding all personnel changes ten business days in advance of the change.

3.4 Holidays and Hours of Operation: The liaison or alternate liaison shall be available during the hours of 9AM to 3PM Eastern Standard Time (EST), except for Federal holidays and Force Protection Conditions set by the military installation. The following list shows recognized Federal holidays: New Year’s Day, Martin Luther King Jr.’s Birthday, Presidents Day, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.

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3.5 Attendance: The Contractor shall ensure the contractor employee is present each school day as required. DoDEA may at any time, and for the reasons stated below cancel any work, in whole or in part, by giving prior written or verbal notice to the contractor. In cases when notification of such cancellations could not be given to the contractor in a timely manner, and the contractor shows up for work, DoDEA will be required to pay the contractor for the indirect services rendered that day. Cancellation notice shall be issued in the following situations:

If the student does not attend school due to such events as illness, doctor’s appointments, parent is declining to send the student to school, and family emergencies.

If the school is closed due to furlough days, teacher workdays, and/or administrative closings, local or national emergencies, or other Government-directed facility closings.

3.6 Invoices: The Contractor shall submit invoices electronically through Wide Area Workflow (WAWF) in accordance with the instructions found in DFARS Clause 252.232- 7006, Wide Area Workflow Payment Instructions. The Contractor shall submit invoices no later than the 10th of each month, and allow five working days for review, and acceptance. A summary spreadsheet identifying the name of the BCBA/RBT, dates, and corresponding worked hours for each day shall accompany each invoice submitted.

3.6.1 Contractor employees are required to sign in prior to commencing performance of their duties and sign-out upon completion of all direct/indirect or general tasks as specified in the PWS. The sign in/out roster shall be used to validate all the data submitted with the contractor’s invoices, to that effect, it is recommended that all tasks associated with the performance of BCBA/RBT services be completed onsite prior to signing out.

3.6.2 Rounding of hours to the nearest decimal is not authorized.

3.7 Anti-Bias, Diversity, and Inclusion: The Contractor shall provide resources free of age, racial, color, national origin, disabling conditions, sexual, gender, religious, and ethnic bias and present balanced coverage of multi-cultural contributions and representation, where appropriate.

3.8 Privacy—The Contractor shall:

3.8.1 User Accounts: Require, wherever applicable, that individual accounts possess unique usernames and passwords that do not require personally identifiable information (PII) to access online content, i.e., first & last name and any other unique personal information.

3.8.2 Contractor Personnel: Ensure personnel assigned to this contract take proper precautions to protect information from disclosure. Collect and/or store all agency-owned or agency-controlled PII in accordance with the relevant

1/5/2024 7 requirements of the Privacy Act, 5 U.S.C, which may be found at the following URL: http://www.archives.gov/about/laws/privacy-act-1974.html.

3.8.3 Privacy Training: Ensure Contractor staff who have access to DoDEA’s student, teacher and/or staff personally identifiable information successfully complete the DoD Privacy Act/Personally Identifiable Information (PA/PII) training before gaining access to the data and yearly thereafter. Provide copies of the certificates of completion to the COR which can be audited at any time by the Chief Information Security Officer (CISO) or his/her designee.

3.8.4 Privacy Verification: Provide the COR written verification of compliance to the Privacy requirements (listed above) 120 calendar days prior to the expiration of each year’s contract option period or annually, as required. Note: After reviewing the Contractor’s verification, DoDEA reserves the right to ask for further verification data for DoDEA to comply with DoD’s evolving privacy mandates.

3.9 Section 508 Compliance—The Contractor shall:

3.9.1 Background: Section 508 of the Rehabilitation Act, as amended by the Workforce Investment Act of 1998 (P.L. 105-220) requires Federal agencies that develop, procure, maintain, or use information and communication technology (ICT) to endure they are accessible to people with disabilities. Federal employees and members of the public who have disabilities must have access to and use of information/data that is comparable to people without disabilities.

3.9.2 Requirement: Ensure that products, platforms, and services delivered as part of this work statement that are ICT or contain ICT conform to the Revised 508 Standards, 36 C.F.R. § 1194.1 & Apps. A, C & D which are located at the following URL: https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines.

3.9.3 ARS: See the attached ICT Accessibility Requirements Statement (ARS). All functional performance criteria apply when using an alternative design or technology that achieves substantially equivalent or greater accessibility and usability by individuals with disabilities, than would be provided by conformance to one or more of the requirements in Chapters 4-6 of the Revised 508 Standards or when Chapters 4-6 do not address one or more functions of ICT. Note the guidance in the table below:

Applicable Requirements

Directions

Software Features and Components

Applies to all WCAG Level AA Success Criteria, 502 Interoperability with Assistive Technology, and 503 Applications.

Hardware Features and Components

All requirements apply.

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Support Services and Documentation

All requirements apply.

Outputs/Deliverables Ensures that outputs/deliverables do not adversely affect accessibility features of the existing EIT technologies.

3.10 Optical Character Resolution (OCR): The Contractor shall provide, upon request, two digital OCR copies of print materials in one or more of the following five formats:

Digital Accessible Information System/National Instructional Materials; Accessibility Standard (NIMAS) with cascading style sheet; Hypertext Markup Language (HTML);

Portable Document Format (PDF, unlocked, embedded fonts, single page); and Rich Text Format (RTF)/Word document.

3.11 Data & Data Rights: All data developed from any work awarded under this contract is and shall remain the property of the Government. The Contractor shall ensure that digital rights to all visual materials embedded in the resources will be given so that DoDEA for DoDEA’s internal use only may use resources without incurring copyright costs or infringing on copyright laws. All data developed from any work awarded under this contract is and shall remain the property of the Government.

3.12 Organizational Conflict of Interest (OCI): The Contractor (including any subcontractor) personnel performing work under this contract may receive, have access to, or participate in the development of, proprietary or Privacy Act information (e.g., personal information, education, etc.) may create a current or subsequent OCI as defined in FAR Subpart 9.5. Whenever the Contractor becomes aware that such access or participation may result in actual or potential OCI, the Contractor shall (1) immediately notify the Contracting Officer (KO) in writing and (2) promptly submit a plan to the KO to avoid or mitigate any such OCI. Note: The KO will unilaterally determine if the Contractor’s plan is acceptable. If the KO determines the plan cannot satisfactorily avoid or mitigate an OCI, s/he may implement other remedies to include prohibiting the Contractor’s further participation in contracted requirements.

3.13 Security Requirements- The Contractor shall follow the guidance when the professional learning occurs on a military base/installation:

3.13.1 Installation/Base Passes & Access: The local supporting military installation will issue all required installation/base passes to Contractor employees at no to cost to the contractor. To be eligible to perform work under this contract, the Contractor shall meet all applicable installation/base access requirements.

Passes shall be in each Contractor employee’s possession at all times while on a military installation. The Contractor shall return base passes to the appropriate office within one business day upon termination of employment or completion of this contract. The Contractor shall ensure that it coordinates Installation/Base Passes Access in advance of the projected start dates for their employees as the turnaround is unpredictable and can vary for different location. Contracted employees delivering services to students shall meet the base access requirements for the Mid-Atlantic designated school site where the services are to be provided.

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3.13.2 Criminal Background Check: Contracted employees shall possess a current criminal background check.

3.13.2.1 US Code, Title 34 (section 20351) Crime Control and Law Enforcement, Public Law No 101-647, Section 231, Public Law No. 102-190, Section 1094 (Crime Control Act), and DoD Instruction (DoDI) 1402.05 (Background Checks on Individuals in DoD Child Care Services Programs) requires that each agency of the Federal government and every facility operated by the Federal government (or operated under contract with the Federal government) that hires (or contracts for hire) individuals involved with the provision to children under the age of 18 of child care services ensure that all existing and newly-hired employees successfully complete a criminal history background check.

3.13.2.2 The criminal history background check is:

1) based on a set of the employee's fingerprints obtained by a law enforcement officer and on other identifying information.

2) conducted through the Identification Division of the Federal Bureau of

Investigation and through the state criminal history repositories of all states that an employee or prospective employee lists as current and former residences in an employment application; and

3) initiated through the personnel programs of the applicable Federal agencies, which for DoDEA is the Security Management Division

(SMD).

3.13.2.3 In accordance with DoDI 1402.05, Background Checks on Individuals in DoD Childcare Services Programs, individuals who have regular contact with children under 18 years of age in DoD-sanctioned childcare services programs must successfully complete a criminal history background check to protect the health, safety, and well-being of children in such programs. DoD contractors shall ensure that the proper forms for their employees are submitted in a timely manner so that DoD can complete a Tier 1 Investigation with state criminal history record (SCHR) checks—formerly known as Child Care National Agency Check and Inquiries (CNACI)—which includes an FBI criminal history background check conducted through the Criminal Justice Identification Services Division of the FBI and SCHR checks through state repositories of all states that a provider or contractor or prospective provider or contractor lists as current and former residences within the last five years. Results of an advanced FBI fingerprint check must be obtained before the Federal agency—in this case, DoDEA—can complete the full Tier 1 Investigation and authorize the contracted employee to work with children under the age of 18. See the section entitled LOSS (below).

The Government will initiate, process, and make any adjudicative determinations for contract employees working on a DoDEA contracts

1/5/2024 10 that are US citizens or foreign nationals that have resided in the US for three years or more.

The contracting officer’s representative (COR) is responsible to obtain and submit the required background processing packages to DoDEA Security Management Division (SMD) for processing. The processing timeline for completed childcare checks could be 120 days or more for completion by Defense Counterintelligence and Security Agency (DCSA). The adjudication and final determination will occur after investigative results have been received by DoDEA SMD for action.

Note: The processing timeline for completed childcare checks could be 120 days or more for completion by Defense Counterintelligence and Security Agency (DCSA).

3.13.2.4 Required documents to initiate background checks processing are:

1) SMD – Contractor Background Request Form (NIP)

2) DD Form 2981, Basic Criminal History and Statement of Admission

3) DD 3058 IRC (Installation Records Check)

4) DoDEA IRC/FAP Consent Form

5) OF 306 Declaration for Federal Employment

6) Service Specific forms may be required, Army Substance Abuse

Program (DD5018-R)

3.13.2.5 No person, regardless of circumstances, will be approved to provide childcare services if the background check results disclose any of the following criteria:

1) That the individual has been convicted in either a civilian or military court (to include any general, special, or summary court-martial conviction) or received non-judicial punishment (under Article 15 of chapter 47 of Title 10, U.S.C., also known and referred to in this instruction as “the Uniform Code of Military Justice (UCMJ)” for any of the following: sexual offense, any criminal offense involving a child victim, and felony drug offense.

2) That the individual has been held to be negligent in a civil adjudication or administrative proceeding concerning the death or serious injury to a child or dependent person entrusted to the individual’s care.

3.13.3 Line-of-Sight Supervision (LOSS): In accordance with DoDI 1402.05, LOSS is the continuous visual observation and supervision of an individual whose background check has not yet cleared and who has a favorable interim suitability or fitness determination while he or she is engaged in child interactive duties or in the presence of children in a DoD-sanctioned program or activity. The person providing supervision shall have undergone a background check and received a final favorable suitability or fitness determination and be current on all periodic re-verifications, as required by this issuance. The contractor

1/5/2024 11 shall ensure that contracted employees in performance of their duties under LOSS wear distinctive clothing, badges, wristbands, or other visible and apparent markings visible from a distance. Conspicuous postings or printed information must communicate the purpose of such markings to staff, customers, parents, and guardians. Note: Once the contracted employees submit the required forms, the Government can usually make a LOSS determination in a short amount of time.

3.13.4 Other Reporting Requirements

3.13.4.1 Contracted employees shall self-report any disqualifying information as soon as it occurs in writing to the COR. The COR will report the information to DoDEA SMD for action.

3.13.4.2 The Contractor shall ensure that contracted employees complete a new DD2981, Basic Criminal History and Statement of Admission, during annual agreement extensions, renewals, or awards. After the initial childcare checks, Contractor employees are subject to verification every five years. If derogatory information surfaces within the five years before re-verification, the DoD Component will take action to protect children by reassigning or suspending the contracted employee until the case is resolved.

4 Government-Furnished Information / Resources

4.1 The school will provide a self-contained setting for the BCBA and RBTs to provide the required services.

4.2 The school will provide the same safety equipment for the RBTs and BCBA that is currently being utilized for DoDEA staff dealing with the student.

4.3 If required, the school will provide line-of-sight supervision (LOSS).

5 Contract Deliverables

Milestone/Deliverable Word

Excel

Digital Copies

PWS

Planned

Frequency

Individual Treatment Plan Yes Yes 2.2.1 Provide 30 calendar days after post-award conference

Behavioral Therapeutic Program

Yes Yes 2.2.2 Ongoing after receipt of a delivery order

Quarterly Report Yes Yes 2.2.4 Quarterly throughout the life of the contract

Consultative Services Yes Yes 2.2.5 Upon entry into the program, at the end of the first and second

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Milestone/Deliverable Word

Excel

Digital Copies

PWS

Planned

Frequency semesters, and upon exiting the program

Alternate RBT (when required)

Yes Yes 3.3.3 Whenever the primary RBT cannot perform his/her services

Privacy Training Yes Yes 3.8.3 Three days after receipt of a written request

Privacy Verification Yes Yes 3.8.4 120 calendar days prior to the end of each contract year

6 Acronyms and Definitions

CCRS College and Career Ready Standards PA/PII Privacy Act/Personally Identifiable Information QASP Quality Assessment Surveillance Plan

Contract Line-Item Number (CLIN) – Basic structural element in a procurement instrument describing and organizing the required product or service for pricing, delivery, inspection, acceptance, invoicing, and payment. The use of the term “line item” includes “subcontract line number,” (SLIN), as applicable.

Contracting Officer (KO) – The only individual with expressed authority to obligate (bind) the Government by means of entering, administering, and terminating contracts within the limits of the authority delegated via a Contracting Officer’s warrant.

Contracting Officer’s Representative (COR) – Qualified and trained Government employee, nominated by the requiring activity (RA) and appointed in writing by a KO primarily to perform specific technical or administrative functions on a specific contract(s);

serves as the ‘eyes and ears’ of a KO to assure the Government’s best interests are protected via the terms and conditions of the contract(s) appointed. COR’s do not have authority to obligate (i.e., bind) the Government.

Contractor - Supplier or vendor having a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Deliverable – Usually physically delivered items but may include such items as digital documents/reports.

Performance Requirements Summary (PRS) – Tabular listing of performance objectives and standards that provides the basis for a meaningful QASP.

Performance Work Statement (PWS) - A statement of work for performance-based acquisitions describing the required results in clear, specific, and objective terms with measurable outcomes.

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7 Performance Requirement Summary and Quality Assurance Surveillance Plan

7.1 Performance Requirement Summary (PRS)

Performance

Objective Performance

Standard Acceptable Quality Level

Inspection Method

Task 1, Individual

Treatment Plan, PWS 2.2.1

100% compliance with PWS

Plan shall not be more than three business days late.

COR inspection and stakeholder feedback

Task 1, Behavioral Therapeutic

Program, PWS 2.2.2

100% compliance with PWS

No more than one day per semester will services not be delivered.

COR inspection and stakeholder feedback

Task 1, Quarterly Report, PWS

2.2.4

100% compliance with PWS

No more than one quarterly report will be late each year of the contract.

COR inspection and stakeholder feedback Task 1, Consultative Services, PWS

2.2.5

100% compliance with PWS

No more than one meeting shall be rescheduled per year due to Contractor’s inability to meet.

COR inspection and stakeholder feedback

Alternate RBT, PWS 3.3.3

100% compliance with PWS

No more than one day per semester will services not be delivered

COR inspection and stakeholder feedback

Privacy Training

PWS 3.8.3

100% compliance with PWS

No more than one request per year submitted late.

COR inspection

Privacy Verification

PWS 3.8.4

100% compliance with PWS

Submitted 120 calendar days prior to the end of each contract year

COR inspection

7.2 Quality Assurance Surveillance Plan (QASP): The Government utilizes this document to monitor contractor performance. The QASP is a living document and can be changed at any time during the life of the contract. As such, the Government reserves the right to unilaterally edit it at its own discretion.

Technical Exhibit #1 – Standards of Conduct

Contractor personnel performing under this contract shall comply with the Standards of Conduct. The Contractor agrees that inappropriate conduct shall not be tolerated and may be grounds for suspension or dismissal of a Contractor employee(s) under this

1/5/2024 14 contract.

1.1 Professional and Responsive Service—Each Contractor employee shall:

1) Deliver high quality and responsive service to every customer.

2) Project positive attitude and proactive assistance

3) Treat everyone with courtesy and respect

4) Honor commitments and agreed upon deadlines.

5) Perform work in a manner that does not disturb students, faculty, or other facility occupants.

1.2 Standards of Conduct—During the performance of this contract while in the Government facilities or while dealing with DoDEA staff or students, each Contractor employee shall not under any circumstances violate the following standards. Any Contractor employee who does violate any of the standards may face immediate removal and shall be replaced so that students do not experience a disruption of services.

1) Use verbal assault, foul language, personal or racial insults, or threats of personal violence, or comment on the personal appearance of students and government employees.

2) Engage in any conduct of a sexual nature, verbal or physical, to include reading or display of nudity or pornographic material.

3) Engage in physical contact with students and government employees, except as required for reasons of safety, first aid, or cardiopulmonary resuscitation (CPR).

4) Show verbal or physical affection toward students or government employees or take photographs of them.

5) Report for work under the influence of or impaired by alcohol, drugs, or medications which may affect the ability to perform safely under this contract.

6) Sell, give to, or accept from students any beverage, food or tobacco product, or any gift or item, irrespective of monetary value.

7) Wear clothing with insignia reflecting religious, political or social messages or slogans, but shall dress in a neat, professional manner.

8) Dress appropriately, present a professional appearance and be well groomed for the duties being performed in a PK-12 school environment as well as office environment (shorts, T-shirts, sandals, etc. are examples of inappropriate dress).

1.3 Safety: Each Contractor employee shall safeguard and maintain all Government property as well as provide for the safety and well-being of personnel employed in the performance of this contract. The Contracting Officer may require the Contractor to remove from any facility or grounds any employee working under this contract for reasons of misconduct, safety, or security at any time during the life of the contract. The Contractor shall immediately inform the Contracting Officer when it is learned that an employee performing under this contract has been arrested for a criminal offense and replaced the arrested employee so that students do not experience a disruption of services.