24Q0022_PWS_3-6-24.docx

PERFORMANCE WORK STATEMENT

Department of Defense Education Activity 4800 Mark Center Drive Alexandria, VA 22350

Grades 6-12 Suicide Prevention Instructional Resources

1. General Information and Scope of Work

1.1 Agency

1.1.1 For school year (SY) 2024-25, the Department of Defense Education Activity (DoDEA) will provide PK-12 instruction in 161 schools to over 67,000 dependents of military and civilian employees. Student enrollment is based primarily on deployment of military troops worldwide. In the Americas, DoDEA operates 50 schools located in seven states, Puerto Rico, and Cuba. In Europe and the Middle East, DoDEA operates 64 schools located in Germany, England, Netherlands, Belgium, Spain, Turkey, Bahrain, and Italy. In the Pacific, DoDEA operates 46 schools located in Korea, Japan (mainland and Okinawa), and Guam. DoDEA also operates a fully accredited virtual high school with a teaching hub in each region: Americas, Europe, and Pacific. DoDEA's curriculum, resources and student achievement scores on standardized assessments compare favorably to those of high-performing US public school systems.

1.1.2 DoDEA schools have many grade configurations, including PK-2, PK-6, and 6-12. Forty of our 160 brick-and-mortar schools have grades 9-12; 58 of them have at least one of the grades 6-8.

Table 1: School Year 2023-24 Projected Enrollment (November 28, 2023) - Rounded to the nearest 25

Total 26,975

1.1.3 Military-connected students experience high mobility rates across the nation and throughout the world. Consequently, DoDEA makes a concerted effort to establish a worldwide systemic education network, mitigating the transitional barriers to military-connected students’ success.

1.1.4 DoDEA has adopted College and Career Ready Standards (CCRS) in mathematics, literacy, the arts, social studies, and science, which are rigorous, research-based, and reflect the knowledge, skills and dispositions students need for success in college and/or careers and are aligned with the Common Core State Standards (CCSS), National Core Art Standards (NCAS), Next Generation Science Standards (NGSS), College, Career, and Civic Life (C3) Framework for Social Studies State Standards, and Society for Health and Physical Education Standards (SHAPE AMERICA). DoDEA has also adopted the International Society for Technology in Education (ISTE) Standards for Students.

1.2 Background

1.2.1 The American Association of Suicidology identifies suicide as the third leading cause of death among young people.

1.2.2 Per DoD Directive 6490.14 (effective June 18 2013) DoD policy is for agencies to make substantial efforts to reduce suicide, identify members who are at risk for suicide, evaluate the effectiveness of suicide prevention programs, and provide training on suicide prevention. The Directive requires agencies to foster a climate that (1) encourages individuals to seek help and build resilience, (2) reduces the stigma for seeking behavioral healthcare, and (3) protects the privacy of individuals seeking treatment related to suicide. The Directive also requires DoDEA to… provide suicide prevention training in DoDEA schools and submit a copy of all training curriculum and materials to the Director of DSPO [Defense Suicide Prevention Office]. In addition, DoDEA is instructed to …submit the number of suicide attempts and suicides by DoDEA students in accordance with the Centers for Disease Control and Prevention’s Self Directed Violence Surveillance Uniform Definitions and Recommended Data Elements. This directive has been complemented by DoDEA Administrative Instruction, 5200.1, Student Threat and Suicide Risk Assessment Program, which requires DoDEA to assess student threats towards self or others and to take appropriate steps to ensure the student’s safety.

1.2.3 DoDEA’s suicide prevention program is aligned to the National Strategy for Suicide Prevention, which was developed by the National Action Alliance for Suicide Prevention (Action Alliance). The Action Alliance at the Education Development Center (EDC) is supported by a grant from the US Department of Health and Human Services, Substance Abuse and Mental Health Services Administration (SAMHSA), Center for Mental Health Services. For additional information, see the following URL: https://theactionalliance.org/our-strategy/national-strategy-suicide-prevention.

1.2.4 According to the Substance Abuse and Mental Health Services Administration, children of deployed military personnel have more school, family, and peer-related emotional difficulties, compared to national samples. Cumulative lengths of deployments are also linked to emotional difficulties among military children.

1.3 Scope of Work

1.3.1 For school counselors, school psychologists, and school nurses, DoDEA requires (1) systemic student suicide prevention curriculum for grades 6-12 students that is planned, sequential, and can be delivered as a stand-alone classroom lesson, (2) print and/or digital sets of instructional resources for each grade or for grade bands, and (3) related virtual professional learning.

1.3.2 DoDEA expects to award 1-2 firm-fixed-price, indefinite delivery-indefinite quantity contracts for a base period of five years. If two contracts are awarded, DoDEA expects one to be for grades 6-8 and one for grades 9-12.

1.3.3 Table 2 shows the estimated number of sets of curriculum resources required in each ordering period of the 60-month contract. Print materials in Base Years 2-5 are for replacement & replenishment. Note: DoDEA has no preference between a print-and-digital solution and a digital only solution.

Table 2: Sets of Instructional Resources By Year and Grade Band

* DoDEA prefers to award one contract but may award one for 6-8 resources and another for 9-12 resources.

** DoDEA expects to have the same number each year.

2 Requirements

2.1 Suicide Prevention Solution: The Contractor shall provide off-the-shelf secondary-level suicide prevention instructional resources and related support for DoDEA schools systemwide.

Supporting Tasks

The tasks below are to help the Contractor gain a better understanding of the requirements to successfully meet the objective. They are not all inclusive, so the Contractor is expected to develop the total solution to meet all the requirements in accordance with a performance-based approach.

2.2 Task 1, Instructional Resources—The Contractor shall provide instructional resources, per PWS 1.3.3, that possess the following features/content:

1) Increased knowledge of the warning signs for suicide and of how to connect individuals in crisis with assistance and care.

2) Increased student knowledge and understanding of both suicide risk and protective factors.

3) Help seeking from adults for self or others.

4) Reporting of suicidal threats.

5) Community-based settings to implement effective programs and provide education that promote wellness and prevent suicide and related behaviors.

6) Timely access to assessment, intervention, and effective care for individuals with a heightened risk for suicide.

2.2.1 The instructional resources shall:

2.2.1.1 Be aligned to the National Strategy for Suicide Prevention, per PWS 1.2.3. Be evidence-based, developmentally appropriate for the age, grade, and stage of learning.

2.2.1.2 Include one lesson per grade level that may not exceed 60 minutes in length and can be used for individual, small group, or whole group instruction.

· If a concept requires more than one lesson, provide ways to break the lesson down effectively.

· This requirement does not preclude repeating key concepts in multiple years. DoDEA expects that key concepts will be presented multiple times in multiple ways.

2.2.1.3 Have hands-on print materials and/or digital resources.

2.2.1.4 Have print and/or digital teacher resources.

2.2.1.5 Include digital access to teacher resources for school-level teachers, nurses, counselors, psychologists, and for above-school-level subject-matter experts.

2.2.1.6 Provide differentiated instruction for students in need of modifications or accommodations and provides teachers guidance to differentiate content based on whole group or individual student needs.

2.2.1.7 Include a variety of formative assessments such as informal and/or formal knowledge checks, check for understanding activities, skill practice, and quizzes.

2.2.2 The instructional resources shall have, at a minimum, lessons with the following features:

· Introduction, learning objectives, scope and sequence, review of lessons learned, knowledge checks, discussion, skill practice and a summary of lesson(s) learned.

· Progression from concrete thinking skills to abstract (higher order) thinking skills.

· Incorporation of culturally inclusive learning strategies, teaching methods, and materials.

· Opportunities to reinforce skills and promote positive relationships and behaviors.

2.3 Task 2, Virtual Professional Learning—The Contractor shall:

2.3.1 Provide a technical solution that accommodates the challenges of delivering webinars in a global school system (e.g., learners located in different time zones, different bandwidths, etc.)

2.3.2 Draft in the base year only one 3-hour asynchronous webinar to provide an overview of the standards and instructional resources, including navigation through the digital resources that is aimed at DoDEA’s school counselors, school psychologists, and school nurses. Finalize the webinar based on written feedback from DoDEA. Note: If digital modules are included, they shall be SCORM®-compliant, per PWS 3.10.

2.3.3 Draft synchronous webinars for district trainers and school-level staff who deliver the curriculum on topics such as (1) navigating the digital resources, (2) teaching the content effectively, (3) responding to students in a supportive manner (trauma-informed care), and (4) guidance on how to lead a discussion on suicide prevention and on how to talk to parent groups, faculty, and staff about suicide prevention.

2.3.4 Present each draft webinar and an accompanying digital facilitator guide to the contracting officer’s representative (COR) and selected DoDEA staff at least 25 business days before the first of the three scheduled presentations. Finalize each webinar and facilitator guide based on written feedback from the COR. Note: The COR, in consultation with the Contractor, will determine the topics and schedule the webinars post-award.

2.3.5 Deliver each approximately 2-hour synchronous webinar session for each DoDEA region (Americas, Europe, and Pacific. Record each webinar and post each webinar and accompanying facilitator guide on DoDEA’s learning management system (LMS, Schoology). In the base year, three 2-hour webinars shall be presented three times—a total of 18 contact hours.

· In the first two base years, the Contractor shall draft, finalize based on written feedback from DoDEA, and present one or two 2-hour synchronous webinars in each region. Note: If required, the exact webinar topics will be determined post-award in writing by DoDEA and in consultation with the Contractor.

· In the last two base years, no professional learning is required.

2.4 Task 3, Parent Awareness: The Contractor shall draft digital material that raise suicide awareness and the importance of reporting possible threats to oneself or others and finalize the material based on written feedback from the COR. Revise the materials in one or more of the base years, following the same draft-final process. Note: DoDEA expects no revisions or only minor revisions to the base year document shall be required in the subsequent base years.

2.5 General Requirements—The Contractor shall:

2.5.1 Delivery of Print and Digital Resources—The Contractor shall:

2.5.1.1 Deliver digital materials with instructions detailing how the resources can be accessed by teachers, students, and above-school-level educators.

2.5.1.2 Ship all print/physical materials to the Americas by commercial carrier or USPS and to Europe and the Pacific only by commercial carrier. Delivery orders use door-to-door addresses. Provide, upon shipment of materials, a digital shipment notification that includes the following:

· Contract number and delivery order number

· Contract line item number (CLIN) indicating materials and quantities being shipped

· Destination and date of shipment

· Shipping carrier name and the tracking number of each shipment

· Estimated date of arrival of shipment and, if applicable, shipping slip

2.5.2 Technical Requirements for Digital Resources—The Contractor shall:

2.5.2.1 Provide digital resources designed to run in DoDEA’s LMS (currently Schoology), which operates within our virtual learning environment (VLE).

2.5.2.2 Deliver digital instructional resources in one or more of the following three formats:

1) Imported, hosted, and maintained by DoDEA.

2) Integrated via DoDEA’s LMS to the digital resources hosted by the Contractor.

3) Hosted externally by the Contractor but accessible via DoDEA’s LMS to the digital assignments and assessments imported, hosted, and maintained in the LMS.

2.5.2.3 Ensure the course content meets the following specifications:

1) Conforms to IMS Learning Global Consortium (IMS) content packaging specifications.

2) Uses imported content, if required, conforming to IMS content packaging specifications.

3) Uses code that does not disable LMS features when digital resources are accessed.

4) Requires single—not multiple—authentications to access content via DoDEA’s LMS.

5) Incorporates assessments that are IMS Test and Question Interoperability (QTI)-conformant, where applicable.

6) Uses content-hosted externally that conforms to any of the existing versions of IMS Learning Tools Interoperability (LTI), per www.imsglobal.org.

2.5.2.4 Provide teacher and student access to the Contractor’s digital resources through a single sign-on platform that uses one username and password to access what is needed, specifically, via DoDEA’s identity, rostering, and management platform (currently, ClassLink).

2.5.3 Technical Support: Provide industry-standard technical support for its digital resources for the life of the contract via telephone or email within one business day from the initial contact to include but not limited to assisting with service problems, product setup, upgrades, and troubleshooting.

2.5.4 Third-Party Programs, Software, and Applications: Ensure its own and its subcontractors’ (third-party) programs, software, and applications meet—at a minimum—the same technical requirements as the Contractor must meet, such as single sign on (SSO) and Federal Risk and Authorization Management Program (FedRAMP) Level 2, etc. For more information, see Technical Exhibit #1, 1.1.7.

2.5.5 Meetings: Attend virtual meetings at no additional cost to the Government and provide the medium through which each meeting occurs, record each meeting’s minutes. Submit the draft minutes to the COR within two business days of the event and finalize the minutes two business days after receipt of written feedback from the COR. Note: Costs associated with attending any face-to-face meetings shall be handled/paid for as stated in the contract.

2.5.5.1 Post-Award Conference: Participate in a video- or teleconference with the COR five business days after award IAW FAR Subpart 42.5.

2.5.5.2 IT Meeting: Convene a video- or teleconference with DoDEA Information Technology staff ten business days after award, per Technical Exhibit #1.

2.5.5.3 Other Post-Award Meetings: Meet with the Contracting Officer (KO), COR, and/or other Agency personnel, as appropriate, to review Contractor performance, as required by DoDEA. The KO may discuss the Agency’s view of Contractor performance, and the Contractor shall apprise the Agency of any problems being experienced. The Contractor shall take appropriate action to resolve any outstanding issues the Agency raises.

2.6 Performance Standards and Acceptable Quality Levels

2.6.1 Performance Standard: Tasks shall be completed by the required completion date.

2.6.2 Acceptable Quality Level: See PWS 7, Performance Requirement Summary (PRS).

3 Constraints

3.1 Place of Performance: Work shall be performed at the Contractor’s facilities.

3.2 Privacy—The Contractor shall:

3.2.1 User Accounts: Require, wherever applicable, that individual accounts possess unique usernames and passwords that do not require personally identifiable information (PII) to access online content, i.e., first & last name and any other unique personal information.

3.2.2 Contractor Personnel:

3.2.2.1 Ensure personnel assigned to this contract take proper precautions to protect information from disclosure. Collect and/or store all agency-owned or agency-controlled PII in accordance with the relevant requirements of the Privacy Act, 5 U.S.C, which may be found at the following URL: http://www.archives.gov/about/laws/privacy-act-1974.html.

3.2.2.2 All Contractor personnel that have access or may potentially have access to DoDEA data in any form shall be US citizens, including any third-party penetration (PEN)/security testers.

3.2.3 Privacy Training: Ensure Contractor staff who have access to DoDEA’s student, teacher and/or staff personally identifiable information successfully complete the DoD Privacy Act/Personally Identifiable Information (PA/PII) training before gaining access to the data and yearly thereafter. Provide copies of the certificates of completion to the COR which can be audited at any time by the Chief Information Security Officer (CISO) or his/her designee.

3.2.4 Privacy Verification: Provide the COR written verification of compliance to the Privacy requirements (listed above) 120 calendar days prior to the expiration of each year’s contract base year period or annually, as required. Note: After reviewing the Contractor’s verification, DoDEA reserves the right to ask for further verification data in order for DoDEA to comply with DoD’s evolving privacy mandates.

3.3 Liaison and Alternate Liaison—The Contractor shall:

3.3.1 Provide a liaison and alternate liaison to be responsible for the performance of work. Their names shall be designated in writing to the Contracting Officer. They shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract. Each shall have at least one year of experience working in a similar role.

3.3.2 Notify the COR in writing regarding any change in either the liaison’s role ten business days in advance of the change If the liaison or liaison alternate is changed post-award, the replacement shall meet or exceed the qualifications and experience of the person assigned upon contract award.

3.4 Holidays and Hours of Operation

3.4.1 The liaison or alternate liaison shall be available during the hours of 9AM to 3PM Eastern Standard Time (EST), except for Federal holidays and Federal government closures/shutdowns. The following list shows recognized Federal holidays: New Year’s Day, Martin Luther King Jr.’s Birthday, Presidents Day, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.

3.4.2 Although there are different time zones within Europe and the Pacific and different hours for specific schools throughout DoDEA, the normal business hours for the regions roughly correspond to the following: Americas, 0700-1500 EST; Europe, 0100-0900 EST; and Pacific, 2000-0400 EST.

3.5 Availability: The Contractor shall make all resources available for the life of the contract.

3.6 Copyright Dates: The Contractor shall keep content/courseware current and updated regularly throughout the period of performance, as demonstrated by maintenance of an updated content copyright not to exceed one school year from its current date. For example, an eBook published in January 2020 would be acceptable for the 2020-21 school year and also the 2021-22 school year. It would not, however, be considered current for the 2022-23 school year.

3.7 Anti-Bias, Diversity, and Inclusion—The Contractor shall provide resources free of age, racial, color, national origin, disabling conditions, sexual, gender, religious, and ethnic bias and present balanced coverage of multi-cultural contributions and representation, where appropriate.

3.8 Section 508 Compliance—The Contractor shall:

3.8.1 Background: Section 508 of the Rehabilitation Act, as amended by the Workforce Investment Act of 1998 (P.L. 105-220) requires Federal agencies that develop, procure, maintain, or use information and communication technology (ICT) to endure they are accessible to people with disabilities. Federal employees and members of the public who have disabilities must have access to and use of information/data that is comparable to people without disabilities.

3.8.2 Requirement: Ensure that products, platforms, and services delivered as part of this work statement that are ICT or contain ICT conform to the Revised 508 Standards, 36 C.F.R. § 1194.1 & Apps. A, C & D which are located at the following URL: https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines.

3.8.3 ARS: See the attached ICT Accessibility Requirements Statement (ARS). All functional performance criteria apply when using an alternative design or technology that achieves substantially equivalent or greater accessibility and usability by individuals with disabilities, than would be provided by conformance to one or more of the requirements in Chapters 4-6 of the Revised 508 Standards or when Chapters 4-6 do not address one or more functions of ICT. Note the guidance in the table below:

3.9 Optical Character Resolution (OCR): The Contractor shall provide, upon request, two digital OCR copies of print materials in one or more of the following five formats: Digital Accessible Information System/National Instructional Materials; Accessibility Standard (NIMAS) with cascading style sheet; HyperText Markup Language (HTML); Portable Document Format (PDF, unlocked, embedded fonts, single page); and Rich Text Format (RTF)/Word document.

3.10 Sharable Content Object Reference Model® (SCORM®) Compliance: Provide digital modules, if included among the proposed/required resources, that are SCORM®-compliant. Note: The Department of Defense Instruction (DoDI) 1322.26 mandates that modules comply with the latest possible version of SCORM®, per https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/132226_dodi_2017.pdf?ver=2017-10-05-073235-400.

3.11 Data & Data Rights: All data developed from any work awarded under this contract is and shall remain the property of the Government. The Contractor shall ensure that digital rights to all visual materials embedded in the resources will be given so that DoDEA for DoDEA’s internal use only may use resources without incurring copyright costs or infringing on copyright laws. All data developed from any work awarded under this contract is and shall remain the property of the Government.

3.12 Organizational Conflict of Interest (OCI): The Contractor (including any subcontractor) personnel performing work under this contract may receive, have access to, or participate in the development of, proprietary or Privacy Act information (e.g., personal information, education, etc.) may create a current or subsequent OCI as defined in FAR Subpart 9.5. Whenever the Contractor becomes aware that such access or participation may result in actual or potential OCI, the Contractor shall (1) immediately notify the Contracting Officer (KO) in writing and (2) promptly submit a plan to the KO to avoid or mitigate any such OCI. Note: The KO will unilaterally determine if the Contractor’s plan is acceptable. If the KO determines the plan cannot satisfactorily avoid or mitigate an OCI, s/he may implement other remedies to include prohibiting the Contractor’s further participation in contracted requirements.

4 Government-Furnished Information / Resources

4.1 The Government will provide the topics for the virtual professional learning and provide the schedule for the synchronous webinar sessions, post-award.

5 Contract Deliverables

Frequency

2.6.1 After each delivery order:

--Digital access in three business days.

--Delivery to US sites in 30 business days --Delivery to overseas sites in 45 business days.

6 Acronyms and Definitions

Contract Line Item Number (CLIN): Basic structural element in a procurement instrument describing and organizing the required product or service for pricing, delivery, inspection, acceptance, invoicing, and payment. The use of the term “line item” includes “subcontract line number”, (SLIN), as applicable.

Contracting Officer (KO): Only individual with expressed authority to obligate (bind) the Government by means of entering, administering, and terminating contracts within the limits of the authority delegated via a KO’s warrant.

Contracting Officer’s Representative (COR): Qualified and trained Government employee, nominated by the requiring activity (RA) and appointed in writing by a KO primarily to perform specific technical or administrative functions on a specific contract(s); serves as the ‘eyes and ears’ of a KO to assure the Government’s best interests are protected via the terms and conditions of the contract(s) appointed. COR’s do not have authority to obligate (i.e., bind) the Government.

Contractor: Supplier or vendor contracted to provide specific supplies or services to the Government. The term herein refers to the prime.

Deliverable: Usually physically delivered items but may include such items as digital documents/reports.

Performance Requirements Summary (PRS): Tabular listing of performance objectives and standards that provides the basis for a meaningful QASP.

Performance Work Statement (PWS): Statement of work for performance-based acquisitions describing the required results in clear, specific, and objective terms with measurable outcomes.

7 Performance Requirement Summary

Tasks 1 & 2, Pedagogical Design & Instructional Resources

PWS 2.2, 2.3, 2.6.1

No more than five percent of the deliveries of print materials will be late.

COR inspection and stakeholder feedback

Final: 100 percent correct except for possible errors in grammar/formatting

No more than one scheduled webinar per year will be rescheduled due to Contractor issues.

COR inspection and stakeholder feedback

Final: 100 percent correct except for possible errors in grammar/formatting COR inspection and stakeholder feedback

Technical Support

PWS 2.6.3

Privacy Training

PWS 3.2.3

Privacy Verification

PWS 3.2.4

Technical Exhibit #1 - TECHNICAL REQUIREMENTS

The Contractor shall comply with the applicable technical requirements detailed below.

1.4 DoDEA Software License Keys: The Contractor shall provide (1) license keys and electronic downloads for software required under this Contract to the COR and (2) software directly to DoDEA schools, districts, or regions only if explicitly required to do so in the contract or in writing by the COR.

· DoD Directive (DoDD) 8500.01E, Information Assurance, be found at the following URL: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/850001_2014.pdf.

· DoD Security Technical Implementation Guidance (STIG), found at the following URL: https://public.cyber.mil/stigs/downloads/.

· DoD Risk Management Framework (DODRMF) per DoD Instruction 8510.01 found at https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/851001p.pdf?ver=2019-02-26-101520-3004.5.2.

1) Maintaining system security IAW the latest versions of the (1) DoD Cloud Computing Security Requirements Guide, (2) Family Educational Rights and Privacy Act (FERPA), and (3) Protection of Pupil Rights Amendment (PPRA).

2) Providing a solution robust enough to serve the needs of a large community of learners dispersed across the world using a variety of bandwidths and scalable to meet future growth, both in terms of instruction and the number of users.

3) Ensuring Contractor staff who have access to DoDEA’s student, teacher and/or staff personally identifiable information take the DoD Privacy Act/Personally Identifiable Information (PA and PPI/PII) training before gaining access to the data and yearly thereafter. Provide copies of the certificates to the COR which can be audited at any time by the CISO or his/her designee.

1.6.2. Support industry-standard data rostering standards via ClassLink and standard data formats such as OneRoster.

1.6.3. Ensure that data storage, handling, and security meet the following minimum standards:

1) DoDEA’s information and data shall be secured in data center located in the United States.

2) The system, including its server(s) and network devices, shall be in an environmentally controlled and secure facility under controlled circumstances (e.g., authorized personnel access lists, ID cards, entry logs).

3) All Contractor personnel that have access or may potentially have access to DoDEA data in any form shall be US citizens, including any third-party penetration (PEN)/security testers.

4) All data transit shall be secured with Transport Layer Security (TLS) encryption.

5) All data at rest shall be secured with Advanced Encryption Standard (AES)-256 encryption.

1.6.4 Ensure that data integration includes the following:

1) Automated industry standard form of data integration using Representational State Transfer Application Program Interface (RESTful API), Learning Tools Interoperability (LTI), or Secure File Transfer Protocol (SFTP) data sets (ClassLink, OneRoster, etc.).

2) Encryption of DoDEA’s data at rest to include unique encryption keys for each customer on systems hosting multiple customers.

3) Notification of DoDEA in writing within 72 hours of any changes made to corporate policies for data protection.

4) Use of only masked student data in a non-production environment.

5) Integration scheduling that meets DoDEA’s required timeframes.

6) Provision of fully automated data uploads per Agency schedule(s) and Agency requirements.

7) Support of SFTP capabilities using a single set of login credentials.

8) Provision of a single data set of DoDEA information. Note: The Contractor’s solution shall support DoDEA at all levels: school, community, district, region, and HQ.

9) Maintenance of a backup and restore plan for DoDEA data in the event of a disaster.

10) Provision of detailed feedback of what caused errors if an integration transmission results in errors.

1.6.5 System Features—The system shall:

1) Allow user accounts to be created automatically based on a file provided by DoDEA either nightly or on another pre-determined scheduled feed.

2) Allow DoDEA to be able to choose the format of user login identification, e.g., an email address, and be able to create manual accounts, if needed.

3) Require the user—for manually created accounts—to reset the password on the user’s initial login or, upon request, a password reset.

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