HE125424Q0002_draftPWS_110823.pdf

PERFORMANCE WORK STATEMENT

Department of Defense Education Activity 4800 Mark Center Drive

Alexandria, VA 22350

06 Sep 23 1

World Language Instructional Resources

Arabic, Chinese (Mandarin), French, German, Italian, Japanese, Korean, Turkish, and Spanish

1. General Information and Scope of Work

1.1 Agency

1.1.1 For school year (SY) 2023-24, the Department of Defense Education Activity (DoDEA) will provide PK-12 instruction to approximately 66,000 dependents of military and civilian employees. Student enrollment is based primarily on deployment of military troops worldwide. In the Americas, DoDEA operates 50 schools located in seven states, Puerto Rico, and Cuba. In Europe and the Middle East, DoDEA operates 64 schools located in Germany, England, Netherlands, Belgium, Spain, Turkey, Bahrain, and Italy. In the Pacific, DoDEA operates 45 schools located in Korea, Japan (mainland and Okinawa), and Guam. DoDEA's curriculum, resources and student achievement scores on standardized assessments compare favorably to those of high-performing US public school systems.

DoDEA also operates a fully accredited virtual high school with teaching hubs in each DoDEA region: Americas, Europe, and Pacific.

1.1.2 Military-connected students experience high mobility rates across the nation and throughout the world. Consequently, DoDEA makes a concerted effort to establish a worldwide systemic education network, mitigating the transitional barriers to military-connected students’ success.

1.1.3 DoDEA has adopted College and Career Ready Standards (CCRS) in mathematics, literacy, the arts, social studies, and science, which are rigorous, research-based, and reflect the knowledge, skills and dispositions students need for success in college and/or careers and are aligned with the Common Core State Standards (CCSS), National Core Art Standards (NCAS), Next Generation Science Standards (NGSS), College, Career, and Civic Life (C3) Framework for Social Studies State Standards, and Society for Health and Physical Education Standards (SHAPE AMERICA). DoDEA has also adopted the International Society for Technology in Education (ISTE) Standards for Students and the Collaborative for Academic, Social, and Emotional Learning (CASEL) framework.

1.1 Background

1.2.1 DoDEA has included all the languages offered at DoDEA schools on the same procurement cycle.

Therefore, new language instructional resources are required for Arabic, Chinese (Mandarin), French, German, Italian, Japanese, Korean, Spanish, and Turkish.

1.2.2 DoDEA’s World Language and Culture Program world language courses for grades 6-12 are aligned to the following six core documents:

1) DoDEA adopted the World-Readiness Standards for Learning Languages as the DoDEA world language CCRS standards.

2) National Council of State Superintendents for Languages (NCSSFL) - American Council on the Teaching of Foreign Language (ACTFL) NCSSFL-ACTFL Can-Do Statements:

3) ACTFL Proficiency Guidelines 2012

4) ACTFL Performance Descriptors for Language Learners

5) DoDEA World Language Standards & Proficiency Expectations

6) DoDEA’s College and Career Ready Standards (CCRS).

1.2.3 The six core documents (above) may be found at the following URLs:

1) https://www.actfl.org/educator-resources/world-readiness-standards-for-learning-languages

2) https://www.actfl.org/publications/guidelines-and-manuals/ncssfl-actfl-can-do-statements

3) https://www.actfl.org/publications/guidelines-and-manuals/actfl-proficiency-guidelines-

4) https://www.actfl.org/publications/guidelines-and-manuals/actfl-performance-descriptors-language-learners

5) http://www.dodea.edu/Curriculum/foreignLanguage/standards.cfm

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6) https://www.dodea.edu/curriculum/english-language-arts-ela/standards

1.3 Scope of Work

1.3.1 DoDEA requires print and/or digital instructional resources for each language and level. Although print instructional resources supported by digital resources are preferred, DoDEA will also accept digital only instructional resources. DoDEA also requires robust product training and professional learning for each language.

DoDEA expects to make multiple awards, each for a 5-year base period, with one option year.

Although DoDEA would prefer to have one contractor for each language and all its levels, one contractor might be awarded for certain levels of a language, e.g., Levels I-III of a language may be awarded to a contractor, while another contractor might be awarded Levels IV-V and AP of that same language.

1.3.2 DoDEA requires the following languages and levels:

1) Arabic - Levels I-V

2) Chinese (Mandarin) - Levels I-V

3) French - Levels I-V, AP

4) German - Levels I-V, AP

5) Italian - Levels I-V, AP

6) Japanese - Levels I-V, AP

7) Korean - Levels I-V

8) Turkish - Levels I-III

9) Spanish - Levels I-V, AP

1.3.3 DoDEA will offer the Seal of Biliteracy to students who meet the criteria beginning in SY24-25.

Therefore, DoDEA expects an increase in enrollment in upper-level world language courses (Level III, IV, V and AP) over the 5-year contractual period. Due to this planned change, the estimates below are based on current enrollment data and professional judgment. The estimated number of students and teachers for each language and level for Base Year 1 are shown below.

Languages Levels I II III IV V AP

Arabic Students 60 40 30 9 9 -- Teachers 3 3 2 2 2 --

Chinese (Mandarin)

Students 155 105 55 45 35 -- Teachers 9 9 5 5 5 --

French Students 505 405 165 95 50 95 Teachers 19 14 9 7 5 7

German Students 1635 1250 360 225 115 135 Teachers 48 34 14 9 7 7

Italian Students 245 125 75 60 50 105 Teachers 9 8 5 4 4 7

Japanese Students 1675 975 490 175 70 190 Teachers 39 28 23 9 5 9

Korean Students 325 205 95 65 55 -- Teachers 9 9 8 3 3 --

Turkish Students 29 24 19 -- -- -- Teachers 2 2 2 -- -- --

Spanish Students 7500 3675 950 475 175 325 Teachers 143 77 29 19 14 24

2 Requirements

2.1 World Language Instructional Resources: The Contractor(s) shall provide student and teacher with instructional resources such as textbooks, workbooks, teacher editions, and assessments, as well as ongoing teacher product training and professional learning.

• DoDEA realizes that a single textbook might cover more than one level.

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• DoDEA expects to purchase a five-year base subscription plus one option year for digital resources. A 6-year subscription for digital resources shall be considered if the license is customarily sold as such in the commercial marketplace.

2.2 The tasks below are to help the Contractor gain a better understanding of the requirements to successfully meet the objective. They are not “all inclusive,” so the Contractor is expected to develop the total solution to meet all the requirements in accordance with a performance-based approach.

Supporting Tasks

2.2 Task 1, Instructional Resources—The Contractor(s) shall:

2.2.1 Provide world language print and/or digital resources that possess the following features:

2.2.1.1 Are developmentally appropriate for the age, grade, and stage of learning, including the language proficiency level targeted by each level of the instructional materials.

2.2.1.2 Support students in acquiring and advancing their language proficiency in all four skills

(reading, writing, speaking, and listening) and in the three modes of communication (interpersonal, presentational, and interpretive).

2.2.1.3 Include instructional resources and activities designed around real-life communicative situations that allow students to apply second language skills and cultural knowledge to communicating on the target language, and to make connections to other content areas, such as English language arts, math, science, or social studies.

2.2.1.4 Include culturally authentic reading selections and listening resources and materials (i.e., resources and materials which are designed for native speakers of the language(s) and texts for speakers of the language(s).

2.2.1.5 Include proficiency-oriented, performance-based assessment materials and multiple criterion-referenced assessment components that measure how students are making progress in achieving the DoDEA communication and content standards.

2.2.1.6 If digital resources are provided, they shall satisfy PWS 2.2.1.1-2.2.1.5; be interactive, provide student data, view and track their students’ progress and assessment results both individually and by classroom, and provide differentiated instruction features.

2.2.1.7 Provide standards correlation document that demonstrate the alignment of the curriculum resources to the 1)World-Readiness Standards for Learning Languages, 2)NCSSFL- ACTFL Can-Do Statements, and to the 3)DoDEA College and Career Ready Standards for Literacy (https://www.dodea.edu/curriculum/english-language-arts-ela/standards).

2.3 Task 3, Teacher Product Training The Contractor(s) shall:

2.3.1 Provide “Product Training” that, for the purposes of this requirement, is defined as teacher training offered by the Contractor focused on providing teachers with the necessary knowledge and direct experiences that will allow them to successfully use and apply the contracted print and/or online resources to classroom instruction. Product training, for the purposes of this requirement, shall not be defined as “professional development” (see “Professional Development Section”).

2.3.2 Provide either synchronous (“live”) or asynchronous (“previously recorded”) industry-standard product training that includes examples on the use the instructional materials and resources incorporating strategies and approaches to address the academic, emotional, and behavioral needs of all students including students with special needs, students with different levels of proficiency within a level, and students who are native speakers of the instructional target language.

2.3.3 Provide a minimum of six product training hours per contract year, for each of the first three years of the five-year base, to each of the three DoDEA Regions, in the form of either digital instructional modules, or synchronous (“live”) training:

• Offer specific product training topics that will be finalized by DoDEA in consultation with the

Contractor, post-award,

• Product training may be delivered in an asynchronous (“self-paced, online modules”) or synchronous (“live”) format.

• If the product training is offered as synchronous, live training, it must be offered during each of the three DoDEA Regions during scheduled professional development days (DoDEA CCRS Quarterly Professional Development) during each Region’s business hours.

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• If the product training is offered as asynchronous digital modules, then the product training must be provided either in a Sharable Content Object Reference Model (SCORM-compliant) format or built directly by the Contractor (or its representatives) into the DoDEA Learning Management Platform (LMS), currently Schoology, where they will remain for the duration of the contract.

• Draft digital modules shall be finalized after written feedback and approval from the Contracting Officer’s Representative (COR).

• Final digital modules shall be posted on DoDEA’s learning management system (LMS, currently Schoology) for the life of the contract.

• Professional development opportunities shall be offered in compliance with Section 508 (PWS 3.8).

2.4 Task 4: Teacher Professional Learning The Contractor(s) shall:

2.4.1 Provide Professional Learning that, for the purposes of this requirement, is defined as teacher training offered by the Contractor that is mainly focused on providing teachers with the necessary knowledge and hands-on experiences that will allow them to successfully use and apply hands-on, interactive pedagogical professional development focused on instructional strategies and approaches, including, but not limited to: help teachers deliver instruction focused on communicative proficiency; appropriate use of technology in the classroom; strategies to differentiate instruction for a variety of learners; use the target language at least 90% of the instructional time; move teachers from relying less on output-based instruction (e.g., grammar) and more on output-based instruction (e.g., listening and speaking); use of summative and formative assessment data to inform instruction;

and how to incorporate Project-Based Language Learning (PBLL) in the classroom and other related pedagogical world language teaching and learning topics.

2.4.2 Provide a minimum of six professional development contact hours for each of the first three years of the five year base, in the form of synchronous instructional modules, delivered to each of the three

(3) DoDEA Regions (Americas, Europe, and Pacific) during that Region’s normal business hours.

Professional development opportunities shall be offered in compliance with Section 508 (PWS 3.8).

2.4.3 Exact topics will be finalized by DoDEA in consultation with the Contractor, post-award.

2.4.4 The professional development training will be offered as in-presence (“live”), synchronous professional development sessions, each offered at least three times, one for each DoDEA Region (Americas, Europe, and Pacific), during each Region’s regular business hours, recorded by the Contractor, and then provided to DoDEA in a shareable video format, to be placed in DoDEA’s LMS (currently Schoology).

2.4.5 If some of the professional development sessions contain sections where the training is delivered in the form of asynchronous digital modules, they must be Sharable Content Object Reference Model (SCORM-compliant) or built directly into DoDEA’s LMS (currently Schoology) by the Contractor or its representative(s)

2.4.6 Draft professional development “live” webinars plans digital modules shall be finalized based on written feedback and approval from the Contracting Officer’s Representative (COR).

2.4.7 Final digital modules containing the recordings of the synchronous professional development (and if applicable, asynchronous portions of the training) shall be posted on DoDEA’s learning management system (LMS, currently Schoology) no later than 24 hours after the completion of the synchronous session, one for each Region, and shall remain in DoDEA’s LMS (currently Schoology) for the life of the contract.

2.5 General Requirements—The Contractor(s) shall:

2.5.1 Delivery of Print and Digital Resources

2.5.1.1 Deliver digital materials (such as license access codes) three business days after receipt of a delivery order.

2.5.1.2 Ship all print/physical materials to the Americas by commercial carrier or USPS and to

Europe and the Pacific only by commercial carrier. Delivery orders use door-to-door addresses.

2.5.1.3 Provide, upon shipment of materials, a digital shipment notification that includes the following:

• Contract number and delivery order number.

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• Contract line-item number (CLIN) indicating materials and quantities shipped.

• Destination and date of shipment.

• Shipping carrier name and tracking number of all shipments.

• Estimated date of arrival of shipment and, if applicable, shipping slip.

2.5.2 Technical Requirements for Digital Resources

2.5.2.1 Provide digital resources designed to run in DoDEA’s LMS (currently Schoology), which operates within our virtual learning environment (VLE).

2.5.2.2 Deliver digital instructional resources in one or more of the following three formats:

1) Imported, hosted, and maintained by DoDEA.

2) Integrated via DoDEA’s LMS to the digital resources hosted by the Contractor.

3) Hosted externally by the Contractor but accessible via DoDEA’s LMS to the digital assignments and assessments imported, hosted, and maintained in the LMS.

2.5.2.3 Ensure the course content meets the following specifications:

1) Conforms to IMS Learning Global Consortium (IMS) content packaging specifications.

2) Uses imported content, if required, conforming to IMS content packaging specifications.

3) Uses code that does not disable LMS features when digital resources are accessed.

4) Requires single—not multiple—authentications to access content via DoDEA’s LMS.

5) Incorporates, where applicable, assessments that are IMS Test and Question Interoperability

(QTI)-conformant.

6) Uses content-hosted externally that conforms to any of the existing versions of IMS

Learning Tools Interoperability (LTI), per www.imsglobal.org.

2.6.2.4 Provide teacher and student access to the Contractor’s digital resources through a single sign-on platform that uses one username and password to access what is needed, specifically, via DoDEA’s identity, rostering, and management platform (currently, ClassLink).

2.5.3 Technical Support: Provide industry-standard technical support for its digital resources for the life of the contract via telephone or email no later than 24 hours from the initial teacher or administrator contact, to include but not limited to, providing a customer ticket number associated with the reported issue, assisting with service problems related to the product(s), product setup, upgrades, escalating the ticket to the appropriate parties if no resolution can be identified upon the first customer contact, and other types of troubleshooting.

2.5.4 Third-Party Programs, Software, and Applications: Ensure its own and its subcontractors’ (third-party) programs, software, and applications meet at a minimum the same technical requirements that the Contractor must meet, such as single sign on (SSO) and Federal Risk and Authorization Management Program (FedRAMP) Level 2, etc. For additional information, see www.fedramp.gov/ and Technical Exhibit #1, 1.1.7.

2.5.5 Meetings: Attend virtual meetings at no additional cost to the Government and provide the medium through which each meeting occurs, record each meeting’s minutes. The Contractor(s) shall submit the draft minutes to the COR within two business days of the event and finalize the minutes two business days after receipt of written feedback from the COR. Note: Costs associated with attending any face-to-face meetings shall be managed/paid for as stated in the contract.

2.5.5.1 Post-Award Conference: Participate in a video- or teleconference with the COR five business days after award IAW FAR Subpart 42.5.

2.5.5.2 IT Meeting: Convene a video- or teleconference with DoDEA Information Technology staff ten business days after award, per Technical Exhibit #1.

2.5.5.3 Product Training and Professional Development Meetings: Convene video calls or teleconferences with the Contracting Officer and other DoDEA representatives and the Contractor and others in its team to plan, review and implement product training and professional development, at least once prior to each year’s DoDEA Back to School and prior to every DoDEA’s Quarterly CRSS Professional Development Days, as described in

2.5 and 2.6.

2.5.5.4 Other Post-Award Meetings: Meet with the Contracting Officer (KO), COR, and/or other Agency personnel, as appropriate, to review Contractor performance, as required by DoDEA.

The KO may discuss the Agency’s view of Contractor performance, and the Contractor

Wendt, Carolynn Ms. CIV OSD/DoDEA-HQ Add transferable digital licenses.

06 Sep 23 6 shall apprise the Agency of any problems being experienced. The Contractor shall take appropriate action to resolve any outstanding issues the Agency raises.

2.6 Performance Standards and Acceptable Quality Levels

2.6.1 Performance Standard: Tasks shall be completed by the required completion date.

2.6.2 Acceptable Quality Level: See PWS 7, Performance Requirement Summary (PRS).

3 Constraints

3.1 Place of Performance: Work shall be performed at the Contractor’s facilities.

3.2 Liaison and Alternate Liaison—The Contractor(s) shall:

3.2.1 Provide a liaison and alternate liaison to be responsible for the performance of work. Their names shall be designated in writing to the Contracting Officer. They shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract. Each shall have at least one year of experience working in a similar role.

3.2.2 Notify the COR in writing regarding any change in either the liaison’s role ten business days in advance of the change If the liaison or liaison alternate is changed post-award, the replacement shall meet or exceed the qualifications and experience of the person assigned upon contract award.

3.3 Holidays and Hours of Operation

3.3.1 The liaison or alternate liaison shall be available during the hours of 9AM to 3PM Eastern Standard

Time (EST), except for Federal holidays and Federal government closures/shutdowns. The following list shows recognized Federal holidays: New Year’s Day, Martin Luther King Jr.’s Birthday, Presidents Day, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.

3.3.2 Although there are different time zones within Europe and the Pacific and different hours for specific schools throughout DoDEA, the normal business hours for the regions roughly correspond to the following: Americas, 0700-1500 EST; Europe, 0100-1500 EST; and Pacific, 2000-0400 EST.

3.4 Availability: The Contractor(s) shall make all resources available for the life of the contract.

3.5 Copyright Dates— The Contractor(s) shall:

3.5.1 Print (if print resources are included): Provide the most recent copyright dated materials. The copyright preference applies only to student and teacher materials (e.g., the student textbook, teacher’s editions, etc.). The copyright preference does not apply to material included as part of the Contractor’s collection (that is, articles, leveled readers, big books, assessments, pictures, problems included in a textbook or supplemental to the teacher or student text), but which was created by others prior the most recent copyright dated materials.

3.5.2 Digital: The Contractor(s) shall keep content/courseware current and updated regularly throughout the period of performance, as demonstrated by maintenance of an updated content copyright not to exceed one school year from its current date. For example, an eBook published in January 2020 would be acceptable for the 2021-22 school year and the 2022-23 school year. It would not, however, be considered current for the 2023-24 school year.

3.6 Anti-Bias, Diversity, and Inclusion—The Contractor(s) shall provide resources free of age, racial, color, national and language origin, disabling conditions, sexual, gender, religious, and ethnic bias and that present a balanced coverage of multi-cultural contributions and representation, where appropriate.

3.7 Privacy—The Contractor(s) shall:

3.7.1 User Accounts: Require, wherever applicable, that individual accounts possess unique usernames and passwords that do not require personally identifiable information (PII) to access online content, i.e., first & last name and any other unique personal information.

3.7.2 Contractor Personnel: Ensure personnel assigned to this contract take proper precautions to protect information from disclosure. Collect and/or store all agency-owned or agency-controlled PII in accordance with the relevant requirements of the Privacy Act, 5 U.S.C, which may be found at the following URL: http://www.archives.gov/about/laws/privacy-act-1974.html.

3.7.3 Privacy Training: Ensure Contractor staff who have access to DoDEA’s student, teacher and/or staff personally identifiable information successfully complete the DoD Privacy Act/Personally Identifiable Information (PA/PII) training before gaining access to the data and yearly thereafter. Provide copies

06 Sep 23 7 of the certificates of completion to the COR which can be audited at any time by the Chief Information Security Officer (CISO) or his/her designee.

3.7.4 Privacy Verification: Provide the COR written verification of compliance to the Privacy requirements (listed above) 120 calendar days prior to the expiration of each year’s contract option period or annually, as required. Note: After reviewing the Contractor’s verification, DoDEA reserves the right to ask for further verification data for DoDEA to comply with DoD’s evolving privacy mandates.

3.8 Section 508 Compliance—The Contractor(s) shall:

3.8.1 Background: Section 508 of the Rehabilitation Act, as amended by the Workforce Investment Act of 1998 (P.L. 105-220) requires Federal agencies that develop, procure, maintain, or use information and communication technology (ICT) to endure they are accessible to people with disabilities.

Federal employees and members of the public who have disabilities must have access to and use of information/data that is comparable to people without disabilities.

3.8.2 Requirement: Ensure that products, platforms, and services delivered as part of this work statement that are ICT or contain ICT conform to the Revised 508 Standards, 36 C.F.R. § 1194.1 & Apps. A, C & D which are located at the following URL: https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines.

3.8.3 ARS: See the attached ICT Accessibility Requirements Statement (ARS). All functional performance criteria apply when using an alternative design or technology that achieves substantially equivalent or greater accessibility and usability by individuals with disabilities, than would be provided by conformance to one or more of the requirements in Chapters 4-6 of the Revised 508 Standards or when Chapters 4-6 do not address one or more functions of ICT. Note the guidance in the table below:

Applicable Requirements Directions

Software Features and Components

Applies to all WCAG Level AA Success Criteria, 502 Interoperability with Assistive Technology, and 503 Applications.

Hardware Features and Components All requirements apply.

Support Services and Documentation All requirements apply.

Outputs/Deliverables Ensures that outputs/deliverables do not adversely affect accessibility features of the existing EIT technologies.

3.9 Optical Character Resolution (OCR): The Contractor(s) shall provide, upon request, two digital OCR copies of print materials in one or more of the following five formats: Digital Accessible Information System/National Instructional Materials; Accessibility Standard (NIMAS) with cascading style sheet;

HyperText Markup Language (HTML); Portable Document Format (PDF, unlocked, embedded fonts, single page); and Rich Text Format (RTF)/Word document.

3.10 Sharable Content Object Reference Model (SCORM) Compliance: Provide digital modules, if included among the proposed/required resources, that are SCORM-compliant. Note: The Department of Defense Instruction (DoDI) 1322.26 mandates that modules comply with the latest possible version of SCORM, per https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/132226_dodi_2017.pdf?ver=2017- 10-05-073235-400.

3.11 Data and Data Rights: All data developed as a result of any work awarded under this contract is and shall remain the property of the Government. The Contractor(s) shall ensure that digital rights to all visual materials embedded in the resources will be given so that DoDEA for DoDEA’s internal use only may use resources without incurring copyright costs or infringing on copyright laws. All data developed as a result of any work awarded under this contract is and shall remain the property of the Government.

3.12 Organizational Conflict of Interest (OCI): The Contractor(s) (including any subcontractor) personnel performing work under this contract may receive, have access to, or participate in the development of, proprietary or Privacy Act information (e.g., personal information, education, etc.) may create a current or subsequent OCI as defined in FAR Subpart 9.5. Whenever the Contractor becomes aware that such access or participation may result in actual or potential OCI, the Contractor shall (1) immediately notify the Contracting Officer (KO) in writing and (2) promptly submit a plan to the KO to avoid or mitigate any such OCI. Note: The KO will unilaterally determine if the Contractor’s plan is acceptable. If the KO determines the plan cannot

06 Sep 23 8 satisfactorily avoid or mitigate an OCI, s/he may implement other remedies to include prohibiting the Contractor’s further participation in contracted requirements.

4 Government-Furnished Information / Resources

4.1 The Government, in consultation with the Contractor, shall schedule the dates and times of synchronous webinars.

4.2 The Government will, if needed, assist the Contractor in posting the webinars and, if applicable, digital modules on DoDEA’s LMS.

5 Contract Deliverables

Milestone/Deliverable Word / Excel

Digital Copies PWS Planned

Frequency Instructional Resources Yes Yes 2.2.1 Ongoing after receipt of initial delivery order Standards Correlation Yes Yes 2.2.2 Ten business days after post-award conference Product Training Yes Yes 2.4 As scheduled (determined post-award) Professional Learning Yes Yes 2.5 As scheduled (determined post-award) Technical Support Yes Yes 2.6.3 Ongoing after receipt of initial delivery order Privacy Training Yes Yes 3.7.3 Three days after receipt of a written request

Privacy Verification Yes Yes 3.7.4 120 calendar days prior to the end of each contract year

6 Acronyms and Definitions

PA/PII Privacy Act/Personally Identifiable Information QASP Quality Assessment Surveillance Plan SCORM Shareable Content Object Reference Model®

Contract Line-Item Number (CLIN) – Basic structural element in a procurement instrument describing and organizing the required product or service for pricing, delivery, inspection, acceptance, invoicing, and payment.

The use of the term “line item” includes “subcontract line number,” (SLIN), as applicable.

Contracting Officer (KO) – The only individual with expressed authority to obligate (bind) the Government by means of entering, administering, and terminating contracts within the limits of the authority delegated via a Contracting Officer’s warrant.

Contracting Officer’s Representative (COR) – Qualified and trained Government employee, nominated by the requiring activity (RA) and appointed in writing by a KO primarily to perform specific technical or administrative functions on a specific contract(s); serves as the ‘eyes and ears’ of a KO to assure the Government’s best interests are protected via the terms and conditions of the contract(s) appointed. COR’s do not have authority to obligate (i.e., bind) the Government.

Contractor - Supplier or vendor having a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Deliverable – Usually physically delivered items but may include such items as digital documents/reports.

Performance Requirements Summary (PRS) – Tabular listing of performance objectives and standards that provides the basis for a meaningful QASP.

Performance Work Statement (PWS) - A statement of work for performance-based acquisitions describing the required results in clear, specific, and objective terms with measurable outcomes.

7 Performance Requirement Summary and Quality Assurance Surveillance Plan

7.1 Performance Requirement Summary (PRS)

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Performance Objective

Performance Standard AQL Inspection Method

Task 1, Instructional Resources PWS

2.2.1

100% compliance with PWS

Print resources --Delivered to US sites 30 calendar days after award.

--Delivered to overseas sites 45 calendar days after award Digital resources --Access provided three business days after the post-award conference

COR inspection and stakeholder feedback

Task 1, Standard Correlations, PWS

2.2.2

100% compliance with PWS

Provide a digital copy ten business days after the post-award conference. COR inspection

Task 3, Product Training, PWS 2.4

100% compliance with PWS

Provide the virtual training per the schedule created post-award

COR inspection and stakeholder feedback

Task 4, Professional Learning, PWS 2.5

100% compliance with PWS

Provide the virtual training per the schedule created post-award

COR inspection and stakeholder feedback

Technical Support

PWS 2.6.3

100% compliance with PWS

Acknowledge receipt of request within two hours. Resolve 90% of requests in one business day. Resolve remaining 10% in five business days.

COR inspection and stakeholder feedback

Privacy Training

PWS 3.7.3

100% compliance with PWS

No more than one request per year submitted late. COR inspection

Privacy Verification

PWS 3.7.4

100% compliance with PWS

Submitted 120 calendar days prior to the end of each contract year COR inspection

Technical Exhibit #1 - TECHNICAL REQUIREMENTS

The Contractor shall comply with the applicable technical requirements detailed below.

1.1 Software and Cloud Security Requirements—The Contractor shall:

1.1.1 Ensure all online resources, cloud-based services and instructional software meet the Department of Defense (DoD) and DoDEA Cybersecurity requirements as defined below. Note: Software, cloud services and associated websites are rigorously assessed to ensure no security risks are posed to DoDEA infrastructure and its users.

1.1.2 Complete the Cloud Services questionnaire that was submitted as part of the proposal submission and provide copies of and/or access to any software listed in the proposed solution.

1.1.3 Ensure on-premises software support post-installation integration of the necessary Security Technical Implementation Guides (STIG) for applicable systems and applications, including Microsoft Windows 10, Microsoft Windows Server 2016, Windows Server 2019, Microsoft Windows IIS, Apache, Oracle databases, and Microsoft SQL Server databases. Note: The application to obtain the STIG Viewer is found at https://public.cyber.mil/stigs/srg-stig-tools/, and the STIGs themselves may be downloaded from https://public.cyber.mil/stigs/downloads/.

1.1.4 Ensure its content accessible from the web is compatible with the following browser platforms: Google Chrome, and Edge. Ensure that any applicable STIGs are implemented.

1.1.5 Ensure on-premises software, which is subject to static and dynamic analysis testing, imposes no risk to DoDEA systems, users and/or data. Note: DoDEA assesses software products to ensure compatibility with existing system configurations and software, testing may also include reverse engineering analysis.

1.1.6 Provide a plan of actions and milestones (POA&M) to mitigate any cybersecurity findings resulting from non-compliant and/or vulnerable components within 30 calendar days of written notification from DoDEA.

1.1.7 Be able to meet Federal Risk and Authorization Management Program (FedRAMP) Level 2 standards for all proposed software/digital resources and ensure that any third-party resources that are part of its proposed solution also meet the FedRAMP Level 2 standard. For more information on FedRAMP, see

06 Sep 23 10 the following URL: www.fedramp.gov. Participate, if required, in interviews and deep system architecture inspections. Note: Per DoD policy for cloud-based services, DoDEA conducts a supplemental series of validations, which closely mirror the FedRAMP Internet Cloud vetting processes. Contractor participation/ cooperation is normally required to complete this process.

1.2 System Requirements—The Contractor shall:

1.2.1 Provide, per Section 1.1 (above), any software installed and/or accessed in or by a DoDEA system, network whether stand-alone or web-based, is compatible with the standards cited herein.

1.2.2 Provide minimum desktop/server system technical specifications, available reference architectures, networking specifications and diagrams, and applicable systems configuration documentation for the proposed product solution.

1.2.3 Provide software that is compatible with the following minimum baseline:

Specifications Minimum Memory 4 GB

Hard Drive 100 GB

Processor Intel Core™ i5-8365U Processor 8th Generation (up to 4.1GHz, 6MB cache) equivalent or better (Must show benchmark/passmark scores)

Video Graphics Integrated Intel HD Graphics 620 (1920x1080) equivalent or better Operating System Windows 10

Browser Environment Chrome, Edge, Edge Chromium

1.2.4 Provide software that is completely functional on a standard DoDEA desktop without the need or requirement for administrative-level user rights and/or permissions or the requirement to use or insert external media to execute the software.

1.2.5 Provide software that does not require modifications to folder permissions while executing.

1.2.6 Provide, if applicable, software packages that support unattended installation methods used by enterprise software packaging and deployment systems. Note: DoDEA currently distributes software packages via Microsoft’s System Center Configuration Manager (SCCM). Older 16-bit software are automatically denied.

1.3 Data Management Requirements—The Contractor shall:

1.3.1 Provide a mechanism for batch administration and automation of routine data management tasks via flat file import, or representational state transfer (REST) based web service application programming interfaces (APIs). The mechanism shall provision and manage data objects within the Contractor’s system, including but not limited to organizational structures, student accounts, staff accounts, courses, and class rosters.

1.3.2 Provide all necessary documentation and assets to facilitate batch administration and automation of routine data management tasks, including but not limited to roster template files (i.e., comma separated value templates); data element/field definitions documentation; data interchange formats and schemas (XML/JSON); and/or data dictionaries for the purpose of mapping organizational student information system (SIS) data to the Contractor’s required input formats.

1.3.3 Provide a single point of contact to support DoDEA in performing the required data integration activities within the Contractor’s system.

1.3.4 Configure DoDEA enterprise within its system and/or databases as the appropriate organizational entity (i.e., region, district, school) upon a request in writing from the contracting officer’s representative (COR). Note: DoDEA’s organization hierarchy consists of the following: one system, three regions, eight districts, 62 communities, and 160 schools, including the K-12 virtual school programs.

1.3.5 Participate in a technical meeting with DoDEA within ten business days after award for the purposes of preparing for onboarding of new services and initial configuration of administrator-level accounts.

1.3.6 Ensure the transfer of any Sensitive, Confidential data including but not limited to PII data be transferred in a secure means meeting any requirements set by DoDEA’s Chief Information Security Officer (CISO).

1.4 DoDEA Software License Keys: The Contractor shall provide (1) license keys and electronic downloads for software required under this Contract to the COR and (2) software directly to DoDEA schools, districts, or regions only if explicitly required to do so in the contract or in writing by the COR.

1.5 Cybersecurity Supporting Elements/Requirements and Scalability—The Contractor shall:

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1.5.1 Comply with the same Federal law and DoD policies and guidance to which DoDEA is subject. These requirements include but are not limited to the cybersecurity requirements defined in the following documentation:

DoD Directive (DoDD) 8500.01E, Information Assurance, be found at the following URL:

https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/850001_2014.pdf.

DoD Security Technical Implementation Guidance (STIG), found at the following URL:

https://public.cyber.mil/stigs/downloads/.

DoD Risk Management Framework (DODRMF) per DoD Instruction 8510.01 found at https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/851001p.pdf?ver=2019-02- 26-101520-3004.5.2.

1.5.2 Provide security patches/upgrades to include third-party applications in response to public-released security vulnerabilities associated with its software solution. Provide a POA&M for any security vulnerabilities within five business days of discovery. Software upgrades/patches shall be included in the licensing cost and be performed at the least disruptive times as determined by DoDEA in writing.

Note: Any exception to this requirement must be approved in advance and in writing by DoDEA’s Chief Information Officer (CIO) or designated official.

1.5.3 Protect DoDEA data against all cyberattacks, notifying DoDEA within 72 hours of an identified and confirmed intrusion.

1.5.4 Perform security incident investigations upon identification of an event or at the request of DoDEA.

1.5.5 Address all Information Assurance Vulnerability Messages (IAVM) within the defined timelines. IAVM messages include IA Vulnerability Alerts (IAVA), IA Vulnerability Bulletins (IAVB), and Technical Advisories (TA).

1.5.6 User passwords must not be readable by anyone having access to the system.

1.5.7 Ensure any portion of its solution that involves Internet access by DoDEA students complies with the relevant requirements of the Children's Internet Protection Act, Public Law 106-554, § 1(a)(4) [Div. B, Title XVII, § 1701], Dec. 21, 2000, 114 Stat. 2763, 2763A-335. Note: If its solution does not involve Internet access by DoDEA students, please ensure the following are included:

1) Maintaining system security IAW the latest versions of the (1) DoD Cloud Computing Security

Requirements Guide, (2) Family Educational Rights and Privacy Act (FERPA), and (3) Protection of Pupil Rights Amendment (PPRA).

2) Providing a solution robust enough to serve the needs of a large community of learners dispersed across the world using a variety of bandwidths and scalable to meet future growth, both in terms of instruction and the number of users.

3) Ensuring Contractor staff who have access to DoDEA’s student, teacher and/or staff personally identifiable information take the DoD Privacy Act/Personally Identifiable Information (PA and PPI/PII) training before gaining access to the data and yearly thereafter. Provide copies of the certificates of completion to the COR which can be audited at any time by the CISO or his/her designee.

1.6 Program and System Integration—The Contractor’s solution shall:

1.6.1 Provide Single Sign-On (SSO) Capabilities / Platform which (1) integrates with an Industry Standard SSO login solution. (ClassLink, Google, Azure, etc.); (2) supports Oauth 2.0, Security Assertions Markup Language (SAML) for integration with Azure, or Google; and (3) authenticates using Azure Active Directory (AD) or Google AD. Authenticates using Azure Active Directory (AD) or Google AD.

1.6.2. Support industry-standard data rostering standards via ClassLink and standard data formats such as OneRoster.

1.6.3. Ensure that data storage, handling, and security meet the following minimum standards:

1) DoDEA’s information and data shall be secured in data center located in the United States.

2) The system, including its server(s) and network devices, shall be in an environmentally controlled and secure facility under controlled circumstances (e.g., authorized personnel access lists, ID cards, entry logs).

3) All Contractor personnel that have access or may potentially have access to DoDEA data in any form shall be US citizens, including any third-party penetration (PEN)/security testers.

4) All data transit shall be secured with Transport Layer Security (TLS) encryption.

5) All data at rest shall be secured with Advanced Encryption Standard (AES)-256 encryption.

1.6.4 Ensure that data integration includes the following:

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1) Automated industry standard form of data integration using Representational State Transfer Application Program Interface (RESTful API), Learning Tools Interoperability (LTI), or Secure File Transfer Protocol (SFTP) data sets (ClassLink, OneRoster, etc.).

2) Encryption of DoDEA’s data at rest to include unique encryption keys for each customer on systems hosting multiple customers.

3) Notification of DoDEA in writing within 72 hours of any changes made to corporate policies for data protection.

4) Use of only masked student data in a non-production environment.

5) Integration scheduling that meets DoDEA’s required timeframes.

6) Provision of fully automated data uploads per Agency schedule(s) and Agency requirements.

7) Support of SFTP capabilities using a single set of login credentials.

8) Provision of a single data set of DoDEA information. Note: The Contractor’s solution shall support

DoDEA at all levels: school, community, district, region, and HQ.

9) Maintenance of a backup and restore plan for DoDEA data in the event of a disaster.

10) Provision of detailed feedback of what caused errors if an integration transmission results in errors.

1.6.5 System Features—The system shall:

1) Allow user accounts to be created automatically based on a file provided by DoDEA either nightly or on another pre-determined scheduled feed.

2) Allow DoDEA to be able to choose the format of user login identification, e.g., an email address, and be able to create manual accounts, if needed.

3) Require the user—for manually created accounts—to reset the password on the user’s initial login or, upon request, a password reset.

PERFORMANCE WORK STATEMENT