HE125423Q0030_PWS_Draft.pdf

PERFORMANCE WORK STATEMENT

Department of Defense Education Activity 4800 Mark Center Drive

Alexandria, VA 22350

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Supplemental Courseware Resources For DoDEA 6-12 Specialized Content Electives

1. General Information and Scope of Work

1.1 Agency

1.1.1 For school year (SY) 2022-23, the Department of Defense Education Activity (DoDEA) will provide PK-12 instruction to approximately 67,000 dependents of military and civilian employees. Student enrollment is based primarily on deployment of military troops worldwide. In the Americas, DoDEA operates 50 schools located in seven states, Puerto Rico, and Cuba. In Europe and the Middle East, DoDEA operates 64 schools located in Germany, England, Netherlands, Belgium, Spain, Turkey, Bahrain and Italy. In the Pacific, DoDEA operates 45 schools located in Korea, Japan (mainland and Okinawa), and Guam. DoDEA's curriculum, resources and student achievement scores on standardized assessments compare favorably to those of high-performing US public school systems. DoDEA also operates a full time K-12 virtual school option with teaching hubs in each DoDEA region: Americas, Europe, and Pacific. Within that context, the virtual high school is fully accredited.

1.1.2 DoDEA schools have various grade configurations, with the most common being PK-5, 6-8, and 9-12.

Of DoDEA’s 159 brick-and-mortar schools, 100 schools have students in at least three of the grades K-5; 57 schools have at least one grade 6-8. Of the 6-8 schools, five are part of a K-6 or PK-6 school.

DoDEA also operates 41 high schools (which includes our virtual high school).

Table 1: School Year 2021-22 Enrollment, 04 Oct 21 (Rounded to the nearest 25)

Grade Students Grade Students Grade Students Grade Students

PK 3,425 3 6,100 7 4,625 11 3,025

K 6,150 4 5,800 8 4,450 12 2,625

1 6,550 5 5,600 9 3,675 PK-12

Total 67,150 2 6,225 6 5,375 10 3,525

1.1.3 Military-connected students experience high mobility rates across the nation and throughout the world. Consequently, DoDEA makes a concerted effort to establish a worldwide systemic education network, mitigating the transitional barriers to military-connected students’ success.

1.1.4 DoDEA adopted the College and Career Ready Standards (CCRS) for mathematics, literacy, the arts, social studies, and science which are rigorous, research-based, and reflect the knowledge, skills, and disposition students need for success in college and/or careers. They are also aligned with Common Core State Standards (CCSS); National Arts Standards (NCAS); Next Generation Science Standards (NGSS); College, Career, and Civic Life (C3) Framework for Social Studies State Standards, and Society for Health and Physical Education Standards (SHAPE America). DoDEA also adopted the International Society for Technology in Education (ISTE) Standards for Students.

1.2 Background

DoDEA is seeking to provide access to a repository of supplemental resources for secondary specialized content teachers to pull from for instruction in gap areas identified within existing contracted resources.

Specialized content areas include, but are not limited to, elementary “specials” and secondary elective courses such as Career Technical Education, Fine Arts, Music, Humanities, and Health among others for students in Grades 6-12. DoDEA has never contracted for this type of instructional support resource before.

1.3 Scope of Work

DoDEA requires digital access to a repository of 6-12 specialized content area supplemental resources, developed by instructional designers and educators, aligned to content standards for supplemental instruction

29 June 23 2 in specialized courses throughout the agency. Supplemental resources shall include items such as, but not limited to, student activities, lesson plans, worksheets and assessments related to DoDEA adopted specialized content electives to include content such as, but not limited to, Business Law, Business Ethics, Health/Medical Terminology, Nutrition, Human Growth and Development, Hospitality Marketing, Programming in Java, Programming in Python, Art History, Social Science, Humanities, Drama, Music Theory, Music Appreciation, and Art Appreciation. Further information regarding DoDEA’s current course offerings and adopted resources can be found at https://www.dodea.edu/Curriculum/index.cfm. DoDEA anticipates making a single award for this requirement.

2 Requirements

2.1 Supplemental Specialized Content Repository: The objective is to provide supplemental instructional content resources for the specialized content area courses in Grades 6-12 as defined above. The tasks below are to help the Contractor gain a better understanding of the requirements to successfully meet the objective. They are not all inclusive, so the Contractor is expected to develop the total solution to meet all the requirements in accordance with a performance-based approach.

Supporting Tasks

2.1.1 Task 1, Content Repository: For each DoDEA Specialized content area listed above, the Contractor shall provide access to commercial off the shelf supplemental digital resources aligned to adopted standards. For each topic of study requiring supplemental resources, the vendor shall include, at a minimum, the following features:

1) Searchable database of resources, videos, projects, activities, lesson plans, worksheets and other appropriate materials that are aligned to DoDEA standards and appropriate for the designated level of learners.

2) Customizable content to support DoDEA Adopted Standards in a variety of instructional formats to include face-to-face, virtual, and hybrid.

3) Variety of instructional content that can be adapted for usage on various devices/platforms, such as ClassLink, Schoology and similar SSO/LMS platforms.

4) Integration solutions for the repository database and other rostering and digital learning platforms.

5) Ability for teachers to monitor student progress towards learning objectives and for students to monitor their own progress towards mastery of content area core skills.

6) Mapping to demonstrate appropriate alignment between DoDEA adopted standards/competencies/ objectives and repository content to be used by DoDEA teachers to easily locate vendor identified instructional resources.

7) Instructional practices for teachers to enrich/expand students’ knowledge and skills of specialized content areas.

8) Verification that all resources are research-based and have been developed and vetted by professional education leaders from the specific related content areas.

9) Ability to request additional content be added and developed if needed to satisfy supplemental resource requirements.

10) Summative and/or formative assessments (such as pretests, knowledge checks, unit tests and test generators) to determine student strengths and weaknesses for aligned standards and objectives.

11) Teacher answer keys or administration and scoring guides for assessment resources, as appropriate.

12) List of components required for each lesson to include necessary vs. optional equipment and consumables.

2.1.2 General Requirements

2.1.2.1 Reports for All Courses: DoDEA requires the following:

1) Multiple web-based reports that can be generated by the teachers, facilitators, and contracting officer’s representative (COR).

2) Usage reports by total DoDEA, regions, districts, schools, teachers, teacher groups and school groups about student test results, skills, activities, login time, lessons, and activities.

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3) Summary reports that show the activities/lessons/modules that have been completed for all users.

4) Student Progress Reports that show how many times the individual user accessed the courseware, what modules/activities/lessons the user has completed and modules/activities/ lessons in progress.

5) Include registered user reports to show how many users are currently registered.

2.1.2.2 Virtual Professional Learning for all Users: The Contractor shall provide professional development opportunities to DoDEA staff in the form of asynchronous webinars or digital courses. Wherever applicable, professional learning digital modules shall be built by the vendor as a course in DoDEA’s professional learning LMS (Cornerstone) or provided to DoDEA in a SCORM®-compliant course for upload into DoDEA’s professional learning LMS (Cornerstone).

1) Virtual Professional Learning for Selected Users: Provide school administrators, education technologists, and selected support personnel with one 30-minute asynchronous webinar or digital module presenting an overview of the platform and course materials as well as instructional best practices. In the event product updates are issued during the term of the contract, the Contractor shall provide additional materials to ensure stakeholder awareness.

School administrators need to understand the program and gain insight into evaluating teacher and program effectiveness.

Education technologists need to understand how to support the teachers in program delivery and instructional best practices.

2) Virtual Product Training for All Users: Provide teacher product training opportunities in the form of asynchronous webinars or digital courses. Wherever applicable, product training digital webinars or courses shall be either built by the vendor as a course in DoDEA’s LMS (i.e., Cornerstone) or provided in a SCORM®-compliant course.

3) Virtual Professional Learning for Specialized Content Teachers: Provide teachers with pedagogical learning sessions at a rate of three sessions lasting 1-3 hours each in the base year—but no more than a total of six hours. Provide three additional sessions each lasting approximately one hour in each option year—a total of three hours. Draft versions of professional learning shall be finalized based on written feedback from COR post-award.

Note: DoDEA in consultation with the Contractor will determine the professional development topics, which may include the following:

Suggestions and strategies on how teachers and students can utilize the supplemental resources to enrich and expand student engagement with the content.

Research-based best practices in teaching the courses.

Research-based best practices in teaching specific types of courses, e.g., courses in fine arts, humanities, career and technical education, etc.

2.1.2.3 Delivery of Digital Resources—The Contractor shall deliver web-based materials (such as access codes) no later than three days after receipt of delivery order.

2.1.2.4 Technical Support: The Contractor shall provide industry-standard technical support for its digital resources for the life of the contract via telephone or email within one (1) business day from the initial contact to include but not limited to assisting with service problems, product setup, upgrades, and troubleshooting.

2.1.2.5 Meetings: The Contractor shall (1) attend virtual meetings at no additional cost to the Government and (2) provide the medium through which each meeting occurs, record each meeting’s minutes. The Contractor shall submit the draft minutes to the COR within two business days of the event and finalize the minutes two business days after receipt of written feedback from the COR. Note: Costs associated with attendance at face-to-face meetings, if any, shall be handled/paid for as stated in the contract.

1) Post-Award Conference: Participate in a video- or teleconference with the COR five business days after award IAW FAR Subpart 42.5.

2) IT Meeting: Convene a video- or teleconference with DoDEA Information Technology staff ten business days after award, per Technical Exhibit #1.

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3) Other Post-Award Meetings: Meet with the Contracting Officer (KO), COR, and/or other Agency personnel, as appropriate, to review Contractor performance, as required by DoDEA. The KO may discuss the Agency’s view of Contractor performance, and the Contractor shall apprise the Agency of any problems being experienced. The Contractor shall take appropriate action to resolve any outstanding issues the Agency raises.

3 Constraints

3.1 Place of Performance: Work shall be performed at the Contractor’s facilities.

3.2 Liaison and Alternate Liaison—The Contractor shall:

3.2.1 Provide a liaison and alternate liaison to be responsible for the performance of work. Their names shall be designated in writing to the Contracting Officer. They shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract. Each shall have at least one year of experience working in a similar role.

3.2.2 Notify the COR in writing regarding any change in either the liaison’s role ten business days in advance of the change If the liaison or liaison alternate is changed post-award, the replacement shall meet or exceed the qualifications and experience of the person assigned upon contract award.

3.3 Holidays and Hours of Operation

3.3.1 The liaison or alternate liaison shall be available during the hours of 9AM to 3PM Eastern Standard Time (EST), except for Federal holidays and Federal government closures/shutdowns. The following list shows recognized Federal holidays: New Year’s Day, Martin Luther King Jr.’s Birthday, Presidents Day, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.

3.3.2 Although there are different time zones within Europe and the Pacific and different hours for specific schools throughout DoDEA, the normal business hours for the regions roughly correspond to the following: Americas, 0700-1500 EST; Europe, 1300-2100 EST; and Pacific, 2000-0400 EST.

3.4 Availability: The Contractor shall make all resources available for the life of the contract.

3.5 Copyright Dates: The Contractor shall keep content/courseware current and updated regularly throughout the period of performance, as demonstrated by maintenance of an updated content copyright not to exceed one school year from its current date. For example, an eBook published in January 2020 would be acceptable for the 2020-21 school year and also the 2021-22 school year. However, it would not be considered current for the 2022-23 school year.

3.6 Anti-Bias, Diversity, and Inclusion—The Contractor shall provide written assurances that all resources provided are free of age, racial, color, national origin, disabling conditions, sexual, gender, religious, and ethnic bias and present a balanced coverage of multi-cultural contributions and representation, where appropriate.

3.7 Privacy—The Contractor shall:

3.7.4 User Accounts: Require, wherever applicable, that individual accounts possess unique usernames and passwords that do not require personally identifiable information (PII) to access online content, i.e., first & last name and any other unique personal information.

3.7.5 Contractor Personnel: Provide written assurance that all personnel assigned to this contract will take proper precautions to protect information from disclosure. Provide written assurance that the contractor will collect and/or store all agency-owned or agency-controlled PII in accordance with the relevant requirements of the Privacy Act, 5 U.S.C, which may be found at the following URL:

http://www.archives.gov/about/laws/privacy-act-1974.html.

3.7.6 Privacy Training: Ensure Contractor staff who have access to DoDEA’s student, teacher and/or staff personally identifiable information must successfully complete the DoD Privacy Act/Personally Identifiable Information (PA/PII) training before gaining access to the data and yearly thereafter.

Provide copies of the certificates of completion to the COR which can be audited at any time by the Chief Information Security Officer (CISO) or his/her designee.

3.7.7 Privacy Verification: The Contractor shall provide the COR written verification of compliance to the Privacy requirements (listed above) 120 calendar days prior to the expiration of each year’s contract

29 June 23 5 option period or annually, as required. Note: After reviewing the Contractor’s verification, DoDEA reserves the right to ask for further verification data in order for DoDEA to comply with DoD’s evolving privacy mandates.

3.8 Section 508 Compliance

3.8.1 Background: Section 508 of the Rehabilitation Act, as amended by the Workforce Investment Act of 1998 (P.L. 105-220) requires Federal agencies that develop, procure, maintain, or use information and communication technology (ICT) to endure they are accessible to people with disabilities.

Federal employees and members of the public who have disabilities must have access to and use of information/data that is comparable to people without disabilities.

3.8.2 Requirement: Ensure that products, platforms, and services delivered as part of this work statement that are ICT or contain ICT conform to the Revised 508 Standards, which are located at 36 C.F.R.

§ 1194.1 & Apps. A, C & D at the following URL: https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines.

3.8.3 Follow the directions for applicable ICT requirements in its proposed solution. See attached ICT Accessibility Requirements Statement (ARS). All functional performance criteria apply when using an alternative design or technology that achieves substantially equivalent or greater accessibility and usability by individuals with disabilities, than would be provided by conformance to one or more of the requirements in Chapters 4-6 of the Revised 508 Standards or when Chapters 4-6 do not address one or more functions of ICT.

Applicable Requirements Directions

Software Features and Components

Applies to all WCAG Level AA Success Criteria, 502 Interoperability with Assistive Technology, and 503 Applications.

Hardware Features and Components All requirements apply.

Support Services and Documentation All requirements apply.

Outputs/Deliverables Ensure outputs/deliverables do not adversely affect accessibility features of existing EIT technologies.

3.8.4 Accessibility Conformance Report (ACR)

3.8.4.1 Provide an ACR for each commercially available ICT item offered through this contract.

Create the ACR using the Voluntary Product Accessibility Template Version 2.1 or later, located at the following URL: https://www.itic.org/policy/accessibility/vpat.

3.8.4.2 Complete each ACR in accordance with the instructions provided in the VPAT template.

Each ACR shall address the applicable Section 508 requirements referenced in the

Performance Work Statement and attached Accessibility Requirements Statement

(ARS).

Each ACR shall state exactly how the ICT meets the applicable standards in the remarks/explanations column, or through additional narrative.

All "Not Applicable" (N/A) responses must be explained in the remarks/ explanations column or through additional narrative.

Address each standard individually and with specificity. Clarify whether conformance is achieved throughout the entire ICT Item—e.g., user functionality, administrator functionality, and reporting—or only in limited areas of the ICT item.

Provide a description of the evaluation methods used to support Section 508 conformance claims.

3.8.4.3 Perform the following:

1) Describe the approach to incorporating universal design principles to ensure ICT products or services are designed to support disabled users.

2) Describe plans for features that do not fully conform to Section 508 Standards.

3) Describe "typical" user scenarios and tasks, including individuals with disabilities, to ensure fair and accurate accessibility testing of the ICT product/service being offered.

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3.8.4.4 Note: The Agency reserves the right to perform testing, prior to making an award decision, on some or all of the Contractor’s proposed ICT items in order to validate the Section 508 conformance claims made in the ACR.

3.9 Optical Character Resolution (OCR): The Contractor shall provide, upon request, two digital OCR copies of print materials in one or more of the following five formats: Digital Accessible Information System/National Instructional Materials; Accessibility Standard (NIMAS) with cascading style sheet; HyperText Markup Language (HTML); Portable Document Format (PDF, unlocked, embedded fonts, single page); and Rich Text Format (RTF)/Word document.

3.10 Sharable Content Object Reference Model® (SCORM®) Compliance: The Contractor shall provide SCORM®-compliant digital modules. Note: Department of Defense Instruction (DoDI) 1322.26 mandates digital modules be developed in compliance with the latest possible version of SCORM®, found at the following URL: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/132226_dodi_2017.pdf?ver=2017- 10-05-073235-400.

3.11 Data: The Contractor shall ensure in writing that all data developed as a result of any work awarded under this contract is and shall remain the property of the Government.

3.12 Organizational Conflict of Interest (OCI): The Contractor (including any subcontractor) personnel performing work under this contract may receive, have access to, or participate in the development of, proprietary or Privacy Act information (e.g., personal information, education, etc.) may create a current or subsequent OCI as defined in FAR Subpart 9.5. Whenever the Contractor becomes aware that such access or participation may result in actual or potential OCI, the Contractor shall (1) immediately notify the Contracting Officer (KO) in writing and (2) promptly submit a plan to the KO to avoid or mitigate any such OCI. Note:

The KO will unilaterally determine if the Contractor’s plan is acceptable. If the KO determines the plan cannot satisfactorily avoid or mitigate an OCI, s/he may implement other remedies to include prohibiting the Contractor’s further participation in contracted requirements.

4 Government-Furnished Resources

None

5 Contract Deliverables

Milestone/Deliverable Word / Excel

Digital Copies PWS Planned

Frequency Digital Instruction Resource Repository Access Yes Yes 2.1.1 Ongoing, beginning three business days after receipt of the initial delivery order Usage and Data Reports for All Supplemental Resources Yes Yes 2.1.2.1 Available upon request.

Virtual Professional Learning Yes Yes 2.1.2.2 Ongoing, beginning three business days after receipt of the initial delivery order

Technical Support Yes Yes 2.1.2.4 Ongoing, beginning the day after the post-award conference

Privacy Training Yes Yes 3.7.6 Three days after receipt of a written request

Privacy Verification Yes Yes 3.7.7 120 calendar days prior to the end of each contract year

6 Acronyms and Definitions

CCRS College and Career Ready Standards DoD/DOD Department of Defense DFARS Defense Federal Acquisition Regulation Supplement FAR Federal Acquisition Regulations PA/PII Privacy Act/Personally Identifiable Information SCORM® Shareable Content Object Reference Model®

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Contract Line-Item Number (CLIN) – Basic structural element in a procurement instrument describing and organizing the required product or service for pricing, delivery, inspection, acceptance, invoicing, and payment.

The use of the term “line item” includes “subcontract line number”, (SLIN), as applicable.

Contracting Officer (KO) – The only individual with expressed authority to obligate (bind) the Government by means of entering, administering, and terminating contracts within the limits of the authority delegated via a Contracting Officer’s warrant.

Contracting Officer’s Representative (COR) – Qualified and trained Government employee, nominated by the requiring activity (RA) and appointed in writing by a KO primarily to perform specific technical or administrative functions on a specific contract(s); serves as the ‘eyes and ears’ of a KO to assure the Government’s best interests are protected via the terms and conditions of the contract(s) appointed. COR’s do not have authority to obligate (i.e., bind) the Government.

Contractor - Supplier or vendor having a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Deliverable – Usually physically delivered items but may include such items as digital documents/reports.

Performance Requirements Summary (PRS) – Tabular listing of performance objectives and standards that provides the basis for a meaningful QASP.

Performance Work Statement (PWS) - A statement of work for performance-based acquisitions describing the required results in clear, specific, and objective terms with measurable outcomes.

7 Performance Requirement Summary (PRS)

Performance Objective

Performance Standard AQL Inspection Method

Digital Instruction Resource Repository

Access

100% compliance with the PWS

Completed within the required timeline

COR inspection & stakeholder feedback

Reports for All Courses 100% compliance with the PWS

Completed within the required timeline

COR inspection & stakeholder feedback

Virtual Professional Learning for all Courses

100% compliance with the PWS

Asynchronous webinars and digital modules available 24/7/365, except for scheduled downtimes

COR inspection & stakeholder feedback

Technical Support 100% compliance with the PWS

100% of inquiries acknowledged within one hour of receipt. 90% resolved in one business day.

The remaining 10% resolved in five business days

COR inspection & stakeholder feedback

Privacy Training 100% compliance with the PWS

No more than one privacy training certificate will be provided later than three business days after request.

COR inspection

Privacy Verification 100% compliance with the PWS

Provided 120 calendar days prior to the end of each contract year. COR inspection

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Technical Exhibit #1 - TECHNICAL REQUIREMENTS

The Contractor shall comply with the applicable technical requirements detailed below.

1.1 Software and Cloud Security Requirements—The Contractor shall:

1.1.1 Ensure all online resources, cloud-based services and instructional software meet the Department of Defense (DoD) and DoDEA Cybersecurity requirements as defined below. Note: Software, cloud services and associated websites are rigorously tested to ensure no security risks are posed to DoDEA infrastructure and its users.

1.1.2 Complete the Cloud Services questionnaire that was submitted as part of the proposal submission and provide copies of and/or access to any software listed in the proposed solution.

1.1.3 Ensure on-premises software support post-installation integration of the necessary Security Technical Implementation Guides (STIG) for applicable systems and applications, including Microsoft Windows 10, Microsoft Windows Server 2016, Windows Server 2019, Microsoft Windows IIS, Apache, Oracle databases, and Microsoft SQL Server databases. Note: The application to obtain the STIG Viewer is found at https://public.cyber.mil/stigs/srg-stig-tools/, and the STIGs themselves may be downloaded from https://public.cyber.mil/stigs/downloads/.

1.1.4 Ensure its content accessible from the web is compatible with the following browser platforms: Google Chrome, and Edge. Ensure that any applicable STIGs are implemented.

1.1.5 Ensure on-premises software, which is subject to static and dynamic analysis testing, imposes no risk to DoDEA systems, users and/or data. Note: DoDEA assesses software products to ensure compatibility with existing system configurations and software, testing may also include reverse engineering analysis.

1.1.6 Provide a plan of actions and milestones (POA&M) to mitigate any cybersecurity findings resulting from non-compliant and/or vulnerable components within 30 calendar days of written notification from DoDEA.

1.1.7 Participate, as needed, in interviews and deep system architecture inspections. Note: Per DoD policy for cloud-based services, DoDEA conducts a supplemental series of validations, which closely mirror the Federal Risk and Authorization Management Program (FedRAMP) Internet Cloud vetting processes.

Contractor participation/cooperation is normally required to complete this process.

1.2 System Requirements—The Contractor shall:

1.2.1 Provide, per Section 1.1 (above), any software installed and/or accessed in or by a DoDEA system, network whether stand-alone or web-based, is compatible with the standards cited herein.

1.2.2 Provide minimum desktop/server system technical specifications, available reference architectures, networking specifications and diagrams, and applicable systems configuration documentation for the proposed product solution.

1.2.3 Provide software that is compatible with the following minimum baseline:

Specifications Minimum Memory 4 GB

Hard Drive 100 GB

Processor Intel® Core™ i5-8365U Processor 8th Generation (up to 4.1GHz, 6MB cache) equivalent or better (Must show benchmark/passmark scores)

Video Graphics Integrated Intel HD Graphics 620 (1920x1080) equivalent or better Operating System Windows 10

Browser Environment Chrome, Edge, Edge Chromium

1.2.4 Provide software that is completely functional on a standard DoDEA desktop without the need or requirement for administrative-level user rights and/or permissions or the requirement to use or insert external media to execute the software.

1.2.5 Provide software that does not require modifications to folder permissions while executing.

1.2.6 Provide, if applicable, software packages that support unattended installation methods used by enterprise software packaging and deployment systems. Note: DoDEA currently distributes software packages via Microsoft’s System Center Configuration Manager (SCCM). Older 16-bit software are automatically denied.

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1.3 Data Management Requirements—The Contractor shall:

1.3.1 Provide a mechanism for batch administration and automation of routine data management tasks via flat file import, or representational state transfer (REST) based web service application programming interfaces (APIs). The mechanism shall provision and manage data objects within the Contractor’s system, including but not limited to organizational structures, student accounts, staff accounts, courses, and class rosters.

1.3.2 Provide all necessary documentation and assets to facilitate batch administration and automation of routine data management tasks, including but not limited to roster template files (i.e., comma separated value templates); data element/field definitions documentation; data interchange formats and schemas (XML/JSON); and/or data dictionaries for the purpose of mapping organizational student information system (SIS) data to the Contractor’s required input formats.

1.3.3 Provide a single point of contact to support DoDEA in performing the required data integration activities within the Contractor’s system.

1.3.4 Configure DoDEA enterprise within its system and/or databases as the appropriate organizational entity (i.e., region, district, school) upon a request in writing from the contracting officer’s representative (COR). Note: DoDEA’s organization hierarchy consists of the following: one system, three regions, eight districts, 62 communities, and 160 schools, including the K-12 virtual school programs.

1.3.5 Participate in a technical meeting with DoDEA within ten business days after award for the purposes of preparing for onboarding of new services and initial configuration of administrator-level accounts.

1.3.6 Ensure the transfer of any Sensitive, Confidential data including but not limited to PII data be transferred in a secure means meeting any requirements set by DoDEA’s Chief Information Security Officer (CISO).

1.4 DoDEA Software License Keys: The Contractor shall provide (1) license keys and electronic downloads for software required under this Contract to the COR and (2) software directly to DoDEA schools, districts, or regions only if explicitly required to do so in the contract or in writing by the COR.

1.5 Cybersecurity Supporting Elements/Requirements and Scalability—The Contractor shall:

1.5.1 Comply with the same Federal law and DoD policies and guidance to which DoDEA is subject. These requirements include but are not limited to the cybersecurity requirements defined in the following documentation:

DoD Directive (DoDD) 8500.01E, Information Assurance, be found at the following URL:

https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/850001_2014.pdf.

DoD Security Technical Implementation Guidance (STIG), found at the following URL:

https://public.cyber.mil/stigs/downloads/.

DoD Risk Management Framework (DODRMF) per DoD Instruction 8510.01 found at https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/851001p.pdf?ver=2019-02- 26-101520-3004.5.2.

1.5.2 Provide security patches/upgrades to include third-party applications in response to public-released security vulnerabilities associated with its software solution. Provide a POA&M for any security vulnerabilities within five business days of discovery. Software upgrades/patches shall be included in the licensing cost and be performed at the least disruptive times as determined by DoDEA in writing.

Note: Any exception to this requirement must be approved in advance and in writing by DoDEA’s Chief Information Officer (CIO) or designated official.

1.5.3 Protect DoDEA data against all cyberattacks, notifying DoDEA within 72 hours of an identified and confirmed intrusion.

1.5.4 Perform security incident investigations upon identification of an event or at the request of DoDEA.

1.5.5 Address all Information Assurance Vulnerability Messages (IAVM) within the defined timelines.

IAVM messages include IA Vulnerability Alerts (IAVA), IA Vulnerability Bulletins (IAVB), and Technical Advisories (TA).

1.5.6 User passwords must not be readable by anyone having access to the system.

1.5.7 Ensure any portion of its solution that involves Internet access by DoDEA students complies with the relevant requirements of the Children's Internet Protection Act, Public Law 106-554, § 1(a)(4) [Div. B, Title XVII, § 1701], Dec. 21, 2000, 114 Stat. 2763, 2763A-335. Note: If its solution does not involve Internet access by DoDEA students, please ensure the following are included:

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1) Maintaining system security IAW the latest versions of the (1) DoD Cloud Computing Security Requirements Guide, (2) Family Educational Rights and Privacy Act (FERPA), and (3) Protection of Pupil Rights Amendment (PPRA).

2) Providing a solution robust enough to serve the needs of a large community of learners dispersed across the world using a variety of bandwidths and scalable to meet future growth, both in terms of instruction and the number of users.

3) Ensuring Contractor staff who have access to DoDEA’s student, teacher and/or staff personally identifiable information take the DoD Privacy Act/Personally Identifiable Information (PA and PPI/PII) training before gaining access to the data and yearly thereafter. Provide copies of the certificates of completion to the COR which can be audited at any time by the CISO or his/her designee.

1.6 Program and System Integration—The Contractor’s solution shall:

1.6.1 Provide Single Sign-On (SSO) Capabilities / Platform which accomplishes the following:

1) Integrates with an Industry Standard SSO login solution. (ClassLink, Google, Azure, etc.)

2) Supports Oauth 2.0, Security Assertions Markup Language (SAML) for integration with Azure, or

Google.

3) Authenticates using Azure Active Directory (AD) or Google AD.

1.6.2. Support industry-standard data rostering standards via ClassLink and standard data formats such as OneRoster.

1.6.3. Ensure that data storage, handling, and security meet the following minimum standards:

1) DoDEA’s information and data shall be secured in data center located in the United States.

2) The system, including its server(s) and network devices, shall be in an environmentally controlled and secure facility under controlled circumstances (e.g., authorized personnel access lists, ID cards, entry logs).

3) All Contractor personnel that have access or may potentially have access to DoDEA data in any form shall be US citizens, including any third-party penetration (PEN)/security testers.

4) All data transit shall be secured with Transport Layer Security (TLS) encryption.

5) All data at rest shall be secured with Advanced Encryption Standard (AES)-256 encryption.

1.6.4 Ensure that data integration includes the following:

1) Automated industry standard form of data integration using Representational State Transfer

Application Program Interface (RESTful API), Learning Tools Interoperability (LTI), or Secure File Transfer Protocol (SFTP) data sets (ClassLink, OneRoster, etc.).

2) Encryption of DoDEA’s data at rest to include unique encryption keys for each customer on systems hosting multiple customers.

3) Notification of DoDEA in writing within 72 hours of any changes made to corporate policies for data protection.

4) Use of only masked student data in a non-production environment.

5) Integration scheduling that meets DoDEA’s required timeframes.

6) Provision of fully automated data uploads per Agency schedule(s) and Agency requirements.

7) Support of SFTP capabilities using a single set of login credentials.

8) Provision of a single data set of DoDEA information. Note: The Contractor’s solution shall support

DoDEA at all levels: school, community, district, region, and HQ.

9) Maintenance of a backup and restore plan for DoDEA data in the event of a disaster.

10) Provision of detailed feedback of what caused errors if an integration transmission results in errors.

1.6.5 System Features—The system shall:

1) Allow user accounts to be created automatically based on a file provided by DoDEA either nightly or on another pre-determined scheduled feed.

2) Allow DoDEA to be able to choose the format of user login identification, e.g., an email address, and be able to create manual accounts, if needed.

3) Require the user—for manually created accounts—to reset the password on the user’s initial login or, upon request, a password reset.

1.7 Application/System Security – The Contractor’s solution shall:

1.7.1 Provide any required desktop software for security testing and address DoDEA Cybersecurity concerns within 30 days of software review.

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1.7.2 Certify that the system, including its server(s) and network devices, are in an environmentally controlled and secure facility under controlled circumstances (e.g., authorized personnel access lists, ID cards, entry logs).

1.7.3 Provide DoDEA with an annual or upon request written review of the hosting environment’s cybersecurity posture.

1.7.4 Provide an initial and quarterly cybersecurity overview to include any software upgrades or changes.

1.7.5 All personnel that may have access to DoDEA data or personnel must be US Citizens (including any third-party PEN/security testers).

1.8 Data Security – The Contractor’s solution shall:

1.8.1 Maintain data security and protection standards IAW the latest versions of:

1) DoD Cloud Computing Security Requirements Guide

2) Family Educational Rights and Privacy Act (FERPA)

3) Protection of Pupil Rights Amendment (PPRA)

1.8.2 Certify that DoDEA’s information and data is stored in the United States, to include outlying areas or DoD on-premises.

1.8.3 All data at rest must be secured with minimum of AES-256 encryption.

1.8.4 Protect DoDEA’s data in transit, e.g., secure socket layer (SSL), hashing, etc. Method of transit must be approved by DoDEA Cybersecurity. All data in transit must be secured with TLS encryption.

PERFORMANCE WORK STATEMENT