HE125422Q0020_Draft PWS.pdf

PERFORMANCE WORK STATEMENT

Department of Defense Education Activity 4800 Mark Center Drive

Alexandria, VA 22350

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PERFORMANCE WORK STATEMENT

HEALTH SCIENCE VOUCHERS

Certified Nursing Assistant (CNA) Examinations

1. General Information and Scope of Work

1.1 Agency

For school year (SY) 2022-23, the Department of Defense Education Activity (DoDEA) provides PK-12 instruction to over 66,000 dependents of active-duty military and civilian employees. In the Americas, DoDEA operates 50 schools located in seven states, Puerto Rico, and Cuba. In Europe and the Middle East, DoDEA operates 64 schools located in Germany, England, Netherlands, Belgium, Spain, Italy, Turkey, and Bahrain. In the Pacific, DoDEA operates 45 schools located in Korea, Japan (mainland and Okinawa), and Guam. DoDEA also operates a full time K-12 virtual school option with teaching hubs in each DoDEA region: Americas, Europe, and Pacific.

DoDEA's curriculum, resources and student achievement scores on standardized assessments compare favorably to those of high-performing US public school systems.

1.2 Background

DoDEA has a long-standing Career and Technical Education (CTE) program that prepares students for the Certified Nurse Aide (CNA) licensure incorporated within the Therapeutic Services - Patient Care career pathway.

DoDEA CTE has aligned all DoDEA Health Science programs to the North Carolina Department of Health and Human Services, Division of Health Care Personnel Education and Credentialing (NCDHSR) requirements, and as such, must meet all programmatic requirements set forth by the North Carolina Department of Public Instruction (NCPDI) through the MOU effective March 30, 2022, which states that DoDEA will meet all program requirements. At this juncture, NCPDI allows only one vendor, Credentia, to deliver the examinations.

1.3 Scope of Work

The Contractor shall facilitate testing procedures and provide exam results to NCDPI for addition to the North Carolina CNA Registry. Currently DoDEA has five high schools (Lejeune, Humphreys, Guam, Kaiserslautern, and Ramstein) that offer the Therapeutic Services - Patient Care pathway. DoDEA anticipates this number of schools to grow in the coming years. DoDEA anticipates awarding a single contract with a one-year base period and four 1-year option periods, as long as the Contractor remains aligned to the NCDPI programmatic requirements. DoDEA expects the following number of students will take the examination during the life of the contract:

Categories 2022 2023 2024 2025 2026 CNA Examinations 41 50-75 60-90 75-100 75-100

2 Requirements

2.1 CNA Examination: The Contractor shall provide student and examiner materials (digital and/or print), exam administrator training, and exam scoring to include communication of results to DoDEA and NCDPI for all applicable DoDEA CNA testing candidates. The tasks below are provided to help the Contractor gain a better understanding of the requirements. The tasks are not all inclusive. The Contractor is expected to develop the total solution to meet all the requirements in accordance with a performance-based approach.

Supporting Tasks

Task 1, CNA Student Examinations – The Contractor shall:

1) Register all students submitting a valid application for completion of an approved exam session.

2) Provide all testing materials (digital or print) for DoDEA testing candidates at each scheduled CNA examination session to include application for examination forms, test booklets, all appropriate answer sheets, oral tapes, mp3 equipment and nurse evaluator manuals.

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3) Score all exam results and provide score reports to DoDEA and NCDPI upon completion.

Task 2, Exam Administrator Training – The Contractor shall:

1) Provide access to appropriate training content and materials for all NCDPI approved exam admini-strators, as identified by DoDEA for CNA exam administration.

2) Exam administrator training shall be no longer than three hours and be delivered via a synchronous, or asynchronous delivery system to ensure all exam administrators are prepared to administer exams to DoDEA students.

3) Provide all resources and materials required to administer the CNA exam to each exam administrator (internal to DoDEA) or administration site (if administrator is an external party to DoDEA). Note:

DoDEA will maintain security of all testing materials on site at the approved testing locations.

4) Provide support for exam administrators to assist with any testing related questions before, during, and after exam administration. Note: An email site the Contractor monitors daily shall meet this requirement.

Task 3, Meetings: The Contractor shall provide the medium through which each meeting occurs, record each meeting’s minutes. Submit the draft minutes to the COR within two business days of the event. Finalize the minutes two business days after receipt of written feedback from the COR.

1) Post-Award Conference: Participate in a video- or teleconference with the COR five business days after award IAW FAR Subpart 42.5.

2) IT Meeting: Convene a video- or teleconference with DoDEA Information Technology staff ten business days after award, per Technical Exhibit #1.

3) Other Post-Award Meetings: Meet with the Contracting Officer (KO), COR, and/or other Agency personnel, as appropriate, to review Contractor performance, as required by DoDEA. The KO may discuss the Agency’s view of Contractor performance, and the Contractor shall apprise the Agency of any problems being experienced. The Contractor shall take appropriate action to resolve any outstanding issues the Agency raises.

Task 4, Delivery of Print and Digital Resources—The Contractor shall:

1) Deliver web-based materials (such as access codes) three days after receipt of delivery order. All sensitive information (student documents) can be sent via end-to-end encryption utilizing an approved service such as DoD Safe.

2) Ship all print materials and manipulatives to the Americas by commercial carrier or USPS and to Europe and the Pacific only by commercial carrier. Note: Delivery orders will include door-to-door addresses.

3) Provide, upon shipment of materials, a digital shipment notification that includes the following:

Contract number and delivery order number Contract line item number indicating materials and quantities shipped Destination and date of shipment Shipping carrier name and tracking number of shipment Estimated date of arrival of shipment and, if applicable, shipping slip

Task 5, Technical Support: The Contractor shall provide industry-standard technical support for its digital resources for the life of the contract via telephone or by email within one business day or less from the initial contact to include but not limited to assisting with service problems, product setup, upgrades, and troubleshooting.

2.2 Performance Standard and Acceptable Quality Level (AQL)

2.2.1 Performance Standard: Tasks shall be completed per the AQL (below).

2.2.2 AQL: Ninety-five percent of tasks will be completed by the required completion date. The remaining five percent shall be completed no later than ten business days after their due date.

3 Constraints

3.1 Place of Performance: Work shall be performed at the Contractor’s facilities.

3.2 Liaison and Alternate Liaison—The Contractor shall:

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1) Provide a liaison and alternate to be responsible for the performance of work. Their names shall be designated in writing to the Contracting Officer. They shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract. Each of them shall have at least one year of experience working in a similar role.

2) Notify the COR in writing regarding any change in either liaison’s role ten business days in advance of the change If the liaison is changed post-award, the replacement shall meet or exceed the qualifications and experience of the person assigned upon contract award.

3.3 Holidays and Hours of Operation

1) The liaison or alternate shall be available during the hours of 9AM to 3PM Eastern Standard Time (EST), except for Federal holidays and Federal government closures/shutdowns. The following list shows recognized Federal holidays: New Year’s Day, Martin Luther King Jr.’s Birthday, Presidents Day, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.

2) Although there are different time zones within Europe and the Pacific and different hours for specific schools throughout DoDEA, the normal business hours for the regions roughly correspond to the following: Americas, 0700-1500 EST; Europe, 1300-2100 EST; and Pacific, 2000-0400 EST.

3.4 Availability: The Contractor shall make all resources available for the life of the contract.

3.5 Anti-Bias, Diversity, and Inclusion—The Contractor shall provide resources free of age, racial, color, national origin, disabling conditions, sexual, gender, religious, and ethnic bias and present balanced coverage of multi-cultural contributions and representation, where appropriate.

3.6 Privacy—The Contractor shall:

1) User Accounts: Require, wherever applicable, that individual accounts possess unique usernames and passwords that do not require personally identifiable information (PII) to access online content, i.e., first & last name and any other unique personal information.

2) Contractor Personnel: Ensure personnel assigned to this contract take proper precautions to protect information from disclosure. Collect and/or store all agency-owned or agency-controlled PII IAW the relevant requirements of the Privacy Act, 5 U.S.C, per http://www.archives.gov/about/laws/privacy-act-1974.html.

3) Privacy Training: Ensure Contractor staff who have access to DoDEA’s student, teacher and/or staff personally identifiable information take the DoD Privacy Act/Personally Identifiable Information (PA/PII) training before gaining access to the data and yearly thereafter. Provide copies of the certificates of completion to the COR which can be audited at any time by the Chief Information Security Officer (CISO) or his/her designee.

3.7 Section 508 Compliance—Ensure Contractor resources, wherever applicable, meet the following requirements:

1) IT Requirement: Ensure all electronic hardware and software that is procured under this contract/purchase order comply with Section 508 of the Rehabilitation Act of 1973, as amended, (29 U.S.C. 794d) and the Architectural & Transportation Barriers Compliance Board Electronic Information Technology (EIT) Accessibility Standards (36 CFR part 1194). More information may be found at http://www.section508.gov.

2) Deliverable Requirement: Ensure the following occur:

Outputs/deliverables do not adversely affect accessibility features of existing EIT technologies.

EIT related to the requirements of the contract are accessible to people with disabilities, per 29 U.S.C 794(d).

Outputs/deliverables including functional performance, information, documents, and support requirements are considered. Standards from 36 CFR Part 1194 Subpart B, C, and D apply to this acquisition.

3.8 Optical Character Resolution (OCR): The Contractor shall provide, upon request, two digital OCR copies of print materials in one or more of the following formats:

Digital Accessible Information System/National Instructional Materials Accessibility Standard (NIMAS) with cascading style sheet HyperText Markup Language (HTML)

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Portable Document Format (PDF), (unlocked, embedded fonts, single page) Rich Text Format (RTF)/Word document

3.9 Data: All data developed as a result of any work awarded under this contract is and shall remain the property of the Government.

3.10 Organizational Conflict of Interest (OCI): The Contractor (including any subcontractor) personnel performing work under this contract may receive, have access to, or participate in the development of, proprietary or Privacy Act information (e.g., personal information, education, etc.) may create a current or subsequent OCI as defined in FAR Subpart 9.5. Whenever the Contractor becomes aware that such access or participation may result in actual or potential OCI, the Contractor shall (1) immediately notify the Contracting Officer (KO) in writing and (2) promptly submit a plan to the KO to avoid or mitigate any such OCI. Note: The KO will unilaterally determine if the Contractor’s plan is acceptable. If the KO determines the plan cannot satisfactorily avoid or mitigate an OCI, s/he may implement other remedies to include prohibiting the Contractor’s further participation in contracted requirements.

4 Government-Furnished Information / Resources

4.1 DoDEA will provide the following information/resources to facilitate CNA examination:

1. Approved testing sites

2. Approved computer workstations with all necessary software pre-loaded (if digital exam)

3. Approved exam administrators

4. Travel for exam administrators (If applicable)

5. Access to secure file transfer service (such as DoD Safe)

6. Candidate and exam administrator applications

7. Testing schedule for all DoDEA schools

8. Secure storage of all testing materials at each approved examination site

9. Current MOU with NCDPI to authorize DoDEA for NC CNA examination administration

5 Contract Deliverables

Milestone/Deliverable Word / Excel

Digital Copies

Task /

PWS

Planned Frequency

Student Candidate Applications

Yes Yes Task 1 1-month prior to exam window

Student Exam Vouchers/ Materials

Yes Print Task 1 Ship expedited to site prior to testing

Exam Administrator Training Yes Yes Task 2 As needed for new examiners

Exam Administrator Materials Package

Yes Print Task 2 Deliver prior to training

Score Report Yes Yes Task 1 Deliver post exam to identify results

6 Acronyms and Definitions

DoD/DOD Department of Defense EIT Electronic Information Technology

FAR Federal Acquisition Regulations

Contract Line Item Number (CLIN) – Basic structural element in a procurement instrument describing and organizing the required product or service for pricing, delivery, inspection, acceptance, invoicing, and payment.

The use of the term “line item” includes “subcontract line number”, (SLIN), as applicable.

Contracting Officer (KO) – The only individual with expressed authority to obligate (bind) the Government by means of entering, administering, and terminating contracts within the limits of the authority delegated via a Contracting Officer’s warrant.

Contracting Officer’s Representative (COR) – Qualified and trained Government employee, nominated by the requiring activity (RA) and appointed in writing by a KO primarily to perform specific technical or administrative

8 March 22 5 functions on a specific contract(s); serves as the ‘eyes and ears’ of a KO to assure the Government’s best interests are protected via the terms and conditions of the contract(s) appointed. COR’s do not have authority to obligate (i.e., bind) the Government.

Contractor - Supplier or vendor having a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Deliverable – Usually physically delivered items but may include such items as digital documents/reports.

Performance Requirements Summary (PRS) – Tabular listing of performance objectives and standards that provides the basis for a meaningful QASP.

Performance Work Statement (PWS) - A statement of work for performance-based acquisitions describing the required results in clear, specific and objective terms with measurable outcomes.

7 Performance Requirement Summary (PRS)

Performance Objective

Performance Standard

AQL Inspection Method

Student Candidate Applications, Task 1

100% compliance with the PWS

All students who meet the qualifications will be able to take the exam in the requested timeframe.

COR inspection and stakeholder feedback

Student Exam Vouchers/Materials, Task 1

100% compliance with the PWS

All vouchers and materials will arrive in a timely manner so students can take the exam in the requested timeframe.

COR inspection and stakeholder feedback

Score Report, Task 1 100% compliance with the PWS

Provide the report in the required timeframe. It will be 100% correct except for possible errors in grammar and/or formatting.

COR inspection and stakeholder feedback

Exam Administrator Training, Task 2

100% compliance with the PWS

Provide the exam administrator training so exams can be administered during DoDEA’s annual testing window.

COR inspection and stakeholder feedback

Exam Administrator Materials Package, Task 2

100% compliance with the PWS

Provide materials so students can take their exams during DoDEA’s annual testing window.

COR inspection and stakeholder feedback

Meetings, Task 3 100% compliance with the PWS

No more than one meeting per year will need to be rescheduled due to Contractor issues.

COR inspection

Technical Support, Task 5

100% compliance with the PWS

Acknowledgement of all inquiries within ten minutes of receipt.

Resolution of 90% of issues within one business day. Resolution of remaining 10% within five business days.

COR inspection and stakeholder feedback

Technical Exhibit #1 - TECHNICAL REQUIREMENTS

The Contractor shall comply with the applicable technical requirements detailed below.

1.1 Software and Cloud Security Requirements—The Contractor shall:

1.1.1 Ensure all online resources, cloud-based services and instructional software meet the Department of Defense (DoD) and DoDEA Cybersecurity requirements as defined below. Note: Software, cloud services and associated websites are rigorously tested to ensure no security risks are posed to DoDEA infrastructure and its users.

1.1.2 Complete the Cloud Services questionnaire that was submitted as part of the proposal submission and provide copies of and/or access to any software listed in the proposed solution.

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1.1.3 Ensure on-premises software support post-installation integration of the necessary Security Technical Implementation Guides (STIG) for applicable systems and applications, including Microsoft Windows 10, Microsoft Windows Server 2016, Windows Server 2019, Microsoft Windows IIS, Apache, Oracle databases, and Microsoft SQL Server databases. Note: The application to obtain the STIG Viewer is found at https://public.cyber.mil/stigs/srg-stig-tools/, and the STIGs themselves may be downloaded from https://public.cyber.mil/stigs/downloads/.

1.1.4 Ensure its content accessible from the web is compatible with the following browser platforms: Internet Explorer 11, Google Chrome and Edge. Ensure that any applicable STIGs are implemented.

1.1.5 Ensure on-premises software, which is subject to static and dynamic analysis testing, imposes no risk to DoDEA systems, users and/or data. Note: DoDEA assesses software products to ensure compatibility with existing system configurations and software, testing may also include reverse engineering analysis.

1.1.6 Provide a plan of actions and milestones (POA&M) to mitigate any cybersecurity findings resulting from non-compliant and/or vulnerable components within 30 calendar days of written notification from DoDEA.

1.1.7 Participate, as needed, in interviews and deep system architecture inspections. Note: Per DoD policy for cloud-based services, DoDEA conducts a supplemental series of validations, which closely mirror the Federal Risk and Authorization Management Program (FedRAMP) Internet Cloud vetting processes.

Contractor participation/cooperation is normally required to complete this process.

1.2 System Requirements—The Contractor shall:

1.2.1 Ensure, per Section 1.1 (above), any software installed and/or accessed in or by a DoDEA system, network whether stand-alone or web-based, is compatible with standards cited herein.

1.2.2 Provide minimum desktop/server system technical specifications, available reference architectures, networking specifications and diagrams, and applicable systems configuration documentation for the proposed product solution.

1.2.3 Ensure all software is compatible with the following minimum baseline:

Specifications Minimum

Memory 4 GB Hard Drive 100 GB

Processor Intel® Core™ i5-8365U Processor 8th Generation (up to 4.1GHz, 6MB cache) equivalent or better (Must show benchmark/passmark scores)

Video Graphics Integrated Intel HD Graphics 620 (1920x1080) equivalent or better Operating System Windows 10

Browser Environment Chrome; Edge; Edge Chromium, IE 11 or higher

1.2.4 Ensure software is completely functional on a standard DoDEA desktop without the need / requirement for administrative-level user rights and/or permissions or the requirement to use or insert external media to execute the software.

1.2.5 Provide software that does not require modifications to folder permissions while executing.

1.2.6 Ensure, if applicable, that software packages support unattended installation methods used by enterprise software packaging and deployment systems. Notes: DoDEA currently distributes software packages via Microsoft System Center Configuration Manager (SCCM). Older 16-bit software are automatically denied.

1.3 Data Management Requirements—The Contractor shall:

1.3.1 Provide a mechanism for batch administration and automation of routine data management tasks via flat file import, or representational state transfer (REST) based web service application programming interfaces (APIs). The mechanism shall provision and manage data objects within the Contractor’s system, including but not limited to organizational structures, student accounts, staff accounts, courses, and class rosters.

1.3.2 Provide all necessary documentation and assets to facilitate batch administration and automation of routine data management tasks, including but not limited to roster template files (i.e., comma separated value templates); data element/field definitions documentation; data interchange formats and schemas (XML/JSON); and/or data dictionaries for the purpose of mapping organizational student information system (SIS) data to the Contractor’s required input formats.

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1.3.3 Provide a single point of contact to support DoDEA in performing the required data integration activities within the Contractor’s system.

1.3.4 Configure DoDEA enterprise within its system and/or databases as the appropriate organizational entity (i.e., region, district, school) upon a request in writing from the contracting officer’s representative (COR). Note: DoDEA’s organization hierarchy consists of the following: one system, three regions, eight districts, 62 communities, and 160 schools, including the K-12 virtual school programs.

1.3.5 Participate in a technical meeting with DoDEA within ten business days after award for the purposes of preparing for onboarding of new services and initial configuration of administrator-level accounts.

1.3.6 Ensure the transfer of any Sensitive, Confidential data including but not limited to PII data be transferred in a secure means meeting any requirements set by DoDEA’s Chief Information Security Officer (CISO).

1.4 DoDEA Software License Keys: The Contractor shall provide (1) license keys and electronic downloads for software required under this Contract to the COR and (2) software directly to DoDEA schools, districts, or regions only if explicitly required to do so in the contract or in writing by the COR.

1.5 Cybersecurity Supporting Elements/Requirements and Scalability—The Contractor shall:

1.5.1 Comply with the same Federal law and DoD policies and guidance to which DoDEA is subject. These requirements include but are not limited to the cybersecurity requirements defined in the following documentation:

DoD Directive (DoDD) 8500.01E, Information Assurance, which may be found at https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/850001_2014.pdf.

DoD Security Technical Implementation Guidance (STIG), which may be found at the following URL: https://public.cyber.mil/stigs/downloads/.

DoD Risk Management Framework (DODRMF) per DoD Instruction 8510.01 found at https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/851001p.pdf?ver=2019-02- 26-101520-3004.5.2.

1.5.2 Provide security patches/upgrades to include third-party applications in response to public-released security vulnerabilities associated with its software solution. Provide a POA&M for any security vulnerabilities within five business days of discovery. Software upgrades/patches shall be included in the licensing cost and be performed at the least disruptive times as determined by DoDEA in writing. Note: Any exception to this requirement must be approved in advance and in writing by DoDEA’s Chief Information Officer (CIO) or designated official.

1.5.3 Ensure any portion of its solution that involves Internet access by DoDEA students complies with the relevant requirements of the Children's Internet Protection Act, Pub.L. 106-554, § 1(a)(4) [Div. B, Title XVII, § 1701], Dec. 21, 2000, 114 Stat. 2763, 2763A-335.

1.5.4 Ensure its solution is robust enough to serve the needs of a large community of learners dispersed across the world using a variety of bandwidths and scalable to meet future growth, both in terms of instruction and the number of users.

1.5.5 Ensure Contractor staff who have access to DoDEA’s student, teacher and/or staff personally identifiable information take the DoD Privacy Act/ Personally Identifiable Information (PA and PPI/PII) training before gaining access to the data and yearly thereafter. Provide copies of the certificates of completion to the COR which can be audited at any time by the CISO or his/her designee.