HE125420R0009-0001-Solicitation Amendment.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as p rovid ed herein, all terms and cond itions o f th e document referenced in Item 9A o r 10 A, as hereto fore chang ed , remains un ch an ged and in full force and effect.

15A. NAME AND T IT LE OF SIGNER (T ype or print )

30-105-04EXCEP TION T O SF 30

AP PROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) P rescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to provide the responses to the Q and A (see Attachment 6), and amend the PWS "Scope of Work" paragraph, and amend PWS Section 2.1.1 #5. See Summary of Changes for the amended area and Section of the PWS highlighed in yellow .

1. CONTRACT ID CODE PAGE OF PAGES

J 1 11

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 11-May-2020

16B. UNITED STAT ES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signa ture of Cont ract ing Officer)(Signat ure of person aut horized t o sign)

8. NAME AND ADDRESS OF CONT RACT OR (No., St reet , County, Sta te and Zip Code) X HE125420R0009

X 9B. DATED (SEE IT EM 11)

27-Apr-2020

10B. DATED (SEE IT EM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS IT EM ONLY AP PLIES TO AMENDMENT S OF SOLICITAT IONS

X Th e ab ove n umbered solicitation is amend ed as set forth in Item 1 4. Th e hou r and date sp ecified for receipt o f Offer is extend ed , X is not extended.

Offer mu st ackn owled ge receipt of this amen dment p rior to the h our an d d ate specified in the solicitation or as amen ded b y o ne of the following method s:

(a) By completing Items 8 and 15 , and returnin g 1 co pies of the amen dment; (b ) By ackn owled ging receipt of this amen dment o n each copy of the o ffer sub mitted ;

o r (c) By separate letter o r teleg ram wh ich includ es a reference to th e so licitation and amend men t nu mbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtu e of this amen dment y ou desire to change an offer already su bmitted, su ch change may be made by teleg ram or letter, p rovid ed each telegram o r letter mak es reference to th e so licitation and this amen dment, an d is receiv ed prio r to the op en ing hou r and date sp ecified.

12. ACCOUNTING AND AP PROP RIATION DATA (If required)

13. THIS ITEM AP PLIES ONLY T O MODIFICATIONS OF CONT RACT S/ORDERS.

IT MODIFIES T HE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED P URSUANT T O: (Specify aut horit y) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN T HE

CONT RACT ORDER NO. IN ITEM 10A.

B. T HE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office , appropria tion dat e, et c.) SET FORT H IN ITEM 14, P URSUANT TO T HE AUT HORITY OF FAR 43.103(B).

C. T HIS SUPP LEMENTAL AGREEMENT IS ENT ERED INTO PURSUANT TO AUT HORITY OF:

D. OT HER (Specify type of modificat ion and aut horit y)

E. IMP ORTANT: Contrac tor is not, is required t o sign this document and re turn copies to t he issuing office.

14. DESCRIP TION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, inc luding solic ita tion/contrac t subject mat t er where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If app licable)

6. ISSUED BY

3. EFFECTIVE DATE

11-May-2020

CODE

DOD EDUCATION ACT IVITY

AT TN: PROCUREMENT DIVISION

4800 M ARK CENTER DRIVE

SUITE 05F09-02

ALEXANDRIA VA 22350-1400

HE1254 7 . ADMINISTERED BY (If o ther than item 6)

4 . REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

HE125420R0009

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

PWS

Performance Work Statement Survey Software

1 General Information

1.1 Agency

For school year 2020-21, the Department of Defense Education Activity (DoDEA) will provide PK-12 instruction to approximately 70,000 dependents of military and civilian employees. Student enrollment is based primarily on deployment of military troops worldwide. In the Americas, DoDEA operates 50 schools located in seven states, Puerto Rico, and Cuba. In Europe and the Middle East, DoDEA operates 64 schools located in Germany, England, Netherlands, Belgium, Spain, Turkey, Bahrain and Italy. In the Pacific, DoDEA operates 45 schools located in Korea, Japan (mainland and Okinawa), and Guam.

DoDEA's curriculum, resources and student achievement scores on standardized assessments compare favorably to those of high-performing US public school systems.

In addition, DoDEA operates fully accredited Virtual High School with teaching hubs in each DoDEA region: Americas, Europe, and Pacific.

1.2 Background

In the past DoDEA has used various survey software for this purpose, all of which were either procured through a Government credit card or through open resources.

1.3 Scope of Work

DoDEA requires approximately 20 licenses for a commercial off-the-shelf (COTS) product that provides the ability to administer and analyze surveys. DoDEA requires survey software for internal surveys created by individuals, who are located at above-school-level offices worldwide. Depending on the internal demand and availability of funds, DoDEA expects to make award for approximately 20 subscriptions. The period of performance will be one base year and four option years, each 12 months long.

2 Requirement (Objectives)

2.1 Objective 1, Survey Software

Provide survey software for approximately 20 people.

2.1.1 Task 1, Required Functionality—The Contractor shall meet the following requirements listed in the table below:

# Category Requirement

In-app analysis and reporting

Provides multiple useful visualization types (including multiple chart types like bar/stacked bar/histogram/data tables, basic statistics like counts, mean, and standard deviation, aggregate and individual responses for all

# Category Requirement question types).

In-app analysis and reporting

Enables users to (with appropriate permissions) export and/or share visualizations created.

In-app analysis and reporting

Enables users to (with appropriate permissions) export all or sub-sets of responses into spreadsheet (CSV/Excel) and/or Stata datasets.

IT/infrastructure and Interoperability

Has a database (DB) or application programming interface (API) access that allows automated downloading of questions and responses

IT/infrastructure and Interoperability

A way to bulk input both users of the survey software as well as survey respondents (e.g. spreadsheet of e-mail addresses, active directory or via SQL/ODBC).

IT/infrastructure and Interoperability

Meets DoDEA IA/cybersecurity requirements.

7 Responding to surveys Participants can respond easily and intuitively on a wide variety of devices (including computer and mobile).

8 Responding to surveys Surveys are embeddable into other systems (e.g., Learning management system, student information system).

9 Responding to surveys Surveys are accessible outside of DoDEA VPN.

10 Responding to surveys Enables survey respondents to save, return and finish later (including saving responses on any input - i.e. does not require a click to save).

11 Responding to surveys Records basic information about response (IP address, timestamp etc.) with ability to exclude from reporting for anonymity.

12 Survey Creation Enables users to create a survey from a template, existing surveys and/or a pre-existing list of questions in a word or Excel document.

14 Survey Creation Question bank (vendor-provided and/or ability to create custom bank).

15 Survey Creation Clean, simple survey creation user interface that does not require time-intensive training.

16 Survey Creation Provides ability to create 508 compliant (accessible) surveys.

Survey Logic and Routing

Allows page and question skip logic using a user-friendly interface.

Survey Logic and Routing

Allows custom completion pages and redirects.

19 Survey Management User-friendly survey printing option.

20 Survey Management Allows surveys to be opened and closed based on rules including date/time, maximum number of responses etc.

21 Survey management Allows manual data entry and/or corrections by survey administrators.

22 Survey Management Has a robust survey overview page (easy to see list of surveys organized into groups and basic information about them like status, link, # responses, open/close dates etc.).

Survey Questions/Items

Question type(s) that allow multiple choice questions with "other" answers that allow for qualitative responses.

# Category Requirement

Survey Questions/Items

Allows customization of the question format and layout (e.g., advanced layout controls or allowing custom HTML/stylesheets).

Survey Questions/Items

Set required items with advanced options for different question types (e.g. require the user to complete all rows or select only choice in each column for matrix questions).

Survey Questions/Items

Allows grouping of questions into pages or sections.

27 Team management Enables users to collaborate on survey design (i.e., allows multiple administrators))

2.1.2 Task 2, Desired Functionality: The Contractor shall meet one or more of the following desired functions:

# Category Desired—Not Required—Functionality

In-app analysis and reporting

Enables users to filter visualizations to subsets of respondents.

2 Survey Management Includes robust notification options (e.g., email and mobile alerts based on certain conditions).

Survey Questions/Items

Technology-enhanced items (e.g., star ratings, sliders, drag and drop, clickable images etc.).

Survey Questions/Items

Allows insertion of images into question text and survey body.

Survey Questions/Items

Provides automatic question numbering and progress bars.

6 Responding to surveys User-friendly decline/opt-out handling.

7 Team Management Enables users to test a survey with multiple people (e.g., send out a survey test link).

8 Survey Creation Allows for custom branding.

9 Survey management Includes a participant list management function with email lists that track undeliverable emails and the ability to contact only non-respondents.

Survey Questions/Items

Question type(s) that allow creation of intuitive pre-post item (bubbles -> text -> bubbles).

Survey Questions/Items

Allows multi-matrix type questions which may include a combination of open-ended and multiple-choice questions.

Survey Questions/Items

Includes question type(s) that allow for long text responses (e.g., >200 words).

Survey Questions/Items

Includes question type(s) that allow file uploads.

Survey Questions/Items

Allows question titles/text to be long (e.g., >500 characters).

Survey Questions/Items

Allows robust response validation—ideally via a point and click user interface and more advanced features like regular expressions.

16 Survey Logic/Routing Allows for answer randomization.

17 Survey Logic/Routing Allows answer piping, i.e., using an answer to one question in a later question.

# Category Desired—Not Required—Functionality

18 Responding to surveys Provides a user-friendly way for participants to reach the survey author for support.

19 Responding to surveys Allows custom URLs and quick response (QR) codes (the shorter the better).

20 Responding to surveys Allows a confirmation email to be sent to the responder.

21 Responding to surveys Allows access control to respond to survey (via login, shared password, etc.).

In-app Analysis/Reporting

Easy to print the reports.

In-app Analysis/Reporting

Enables users to visually compare the responses of two groups of respondents.

In-app analysis and reporting

Provides artificial intelligence (AI)-based qualitative response analysis.

IT/infrastructure and Interoperability

Has database (DB) or application programming interface (API) access that allows for uploading of questions.

IT/infrastructure and Interoperability

Ability to enable single sign-on with Active Directory and/or Department of Defense Common Access Card (CAC).

27 Team Management Allows auditing of team activity through robust logging of team activity.

28 Team Management

Includes fine-grained permissions including ability to share aggregate analytics but not individual-level responses, permission to view basic analytics but not advanced analytics or individual responses, and the ability to preview the survey without taking it but not the responses.

29 Team Management Allows survey design team members to share and comment on survey drafts

30 Support Provides phone support in addition to email support.

Performance Standards and Acceptable Quality Levels (AQL) Objective 1, Survey Software

Performance Standard and Related Task

AQL

Inspection

Method Incentives*

* Unless specified otherwise, possible ratings are as follows: exceptional, very good, satisfactory, marginal, or unsatisfactory, per FAR 42.1503, Table 42-1, “Evaluation Ratings Definitions”.

Task 1, Required Functionality, PWS 2.1.1

Zero deviation from the PWS.

Ongoing after receipt of initial delivery order

Software is available, except for scheduled downtimes.

COR review and stakeholder feedback.

Past Performance Assessment.

Task 2, Desired Functionality, PWS 2.1.2

Zero deviation from the proposal aligned to the PWS.

Ongoing after receipt of initial delivery order

Software is available, except for scheduled downtimes.

COR review and stakeholder feedback

Past Performance Assessment

2.2 Objective 2, General Requirements

Meet with DoDEA as required. Ship materials as specified. Provide industry-standard technical support.

2.2.1 Task 3, Meetings—The Contractor shall:

2.2.1.1 Medium and Minutes: Provide the medium through which each conference/meeting occurs, record each meeting’s minutes, and submit them to the COR within two business days of the event.

2.2.1.2 Post-Award Conference: Participate in a video- or teleconference with the COR five business days after award in accordance with FAR Subpart 42.5.

2.2.1.3 IT Meeting: Convene a video- or teleconference with DoDEA Information Technology staff ten business days after award. (See Technical Exhibit #4.)

2.2.1.4 Other Post-Award Meetings: Meet with Contracting Officer, COR, and/or other Agency personnel, as appropriate to review Contractor performance, as required by DoDEA. The Contracting Officer may discuss the Government’s view of Contractor performance, and the Contractor shall apprise the Government of problems, if any, being experienced. The Contractor shall take appropriate action to resolve any outstanding issues raised by the Government.

2.2.1.5 Attendance: Attend virtual meetings at no additional cost to DoDEA. Note:

Costs associated with attendance at face-to-face meetings, if any, shall be handled/paid for as stated in the contract.

2.2.2 Task 4, Technical Support: Provide industry-standard technical support for its digital resources for the life of the contract via telephone or by email within one business day or less from the initial contact to include but not limited to assisting with service problems, product setup, upgrades, and troubleshooting.

Performance Standards and Acceptable Quality Levels (AQL) Objective 2, General Requirements

Performance Standard and Related Task

AQL

Inspection

Method Incentives*

* Unless specified otherwise, possible ratings are as follows: exceptional, very good, satisfactory, marginal, or unsatisfactory, per FAR 42.1503, Table 42-1, “Evaluation Ratings Definitions”.

Task 3, Meetings, PWS 2.2.1

Zero deviation from the PWS.

As stated in the PWS

No more than one meeting per year will need to be rescheduled

COR

inspection

Past Performance Assessment

Task 4, Technical Support, PWS 2.2.2

Zero deviation from the PWS.

Duration of the award

95% of requests shall be handled in the time limit specified in the PWS.

COR

inspection and stakeholder feedback

Past Performance Assessment

2.3 Objective 3, Contractor Manpower Requirement Application (eCMRA)

Complete/submit reporting requirements annually, per the eCMRA website.

2.3.1 Task 5, eCMRA: The Contractor shall report all labor hours (including subcontractor labor hours) required to perform the services provided under this contract via a secure data collection site. The Contractor shall complete all required data fields. Reporting inputs shall be for labor executed during each fiscal year’s period of performance (Oct 01 - Sep 30). While inputs may be reported any time during the fiscal year, all data shall be reported no later than October 31 of each calendar year. Contractors shall use the following URL both to fill out the abovementioned data fields and to contact the help desk for assistance:

https://www.ecmra.mil.

Performance Standards and Acceptable Quality Levels Objective 3, eCMRA

Performance Standard and Related Task

AQL Inspection Method Incentives

Task 5, eCMRA, PWS 2.3.1

Zero deviation from the PWS.

During the required timeframe, per the eCMRA website.

100% compliance

The COR will review, upon request, a copy of the eCMRA information provided by the Contractor.

Past

Assessment.

Requirements / Objectives The tasks listed above are to help the Contractor gain a better understanding of the requirements and are not all-inclusive. The Contractor is expected to develop a total solution in accordance with a performance-based approach.

3 Constraints

3.1 Period and Place of Performance: Base period of one year and four option years, all of which are 12 months in length. Work performed at the Contractor’s facilities.

3.2 Holidays and Hours of Operation: Contractor personnel shall be available during the hours of 9AM to 3PM Eastern Standard Time (EST), except for Federal holidays and Federal government closures/shutdowns. The following list shows all recognized Federal holidays:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day Presidents Day Veterans Day Memorial Day Thanksgiving Day Independence Day Christmas Day

3.4 Availability: The Contractor shall make all resources available for the life of the contract.

3.5 Privacy—The Contractor shall:

3.5.1 User Accounts: Require, wherever applicable, that individual accounts possess unique usernames and passwords that do not require personally identifiable information (PII) to access online content, i.e., first & last name and any other unique personal information.

3.5.2 Contractor Personnel: Ensure personnel assigned to this contract take proper precautions to protect information from disclosure. All agency-owned or agency-controlled personally identifiable information shall be collected and/or stored in accordance with the relevant requirements of the Privacy Act, 5 U.S.C— http://www.archives.gov/about/laws/privacy-act-1974.html.

3.6 Section 508 Compliance—Ensure Contractor resources, wherever applicable, meet the following requirements:

3.6.1 IT Requirement: Provide technical support during the testing window. DoDEA requires instant response from Contractor technical support staff during that brief period.

Ensure all electronic hardware and soft-ware procured under this contract/purchase order comply with Section 508 of the Rehabilitation Act of 1973, as amended, (29 U.S.C. 794d) and the Architectural and Transportation Barriers Compliance Board

Electronic Information Technology (EIT) Accessibility Standards (36 CFR part 1194). Further information may be found at the following URL:

http://www.section508.gov. .

3.6.2 Deliverable Requirement: Ensure the following occur:

Outputs/deliverables do not adversely affect accessibility features of existing EIT technologies.

EIT related to the requirements of the contract are accessible to people with disabilities, per 29 U.S.C 794(d).

Outputs/deliverables to include the functional performance, information, documentation, and support requirements are considered. Standards from 36 CFR Part 1194 Subpart B, C, and D apply to this acquisition.

3.7 Optical Character Resolution (OCR) Requirement: The Contractor shall provide, upon request, two digital OCR copies of print materials in one or more of the following formats:

Digital Accessible Information System/National Instructional Materials Accessibility Standard (NIMAS) with cascading style sheet HyperText Markup Language (HTML) Portable Document Format (PDF), (unlocked, embedded fonts, single page) Rich Text Format (RTF)/Word document

3.8 Data: All data developed as a result of any work awarded under this contract is and shall remain the property of the Government.

4 Government-Furnished Resources None

TECHNCIAL EXHIBITS

Technical Exhibit 1 – Performance Requirements Summary Technical Exhibit 2 – Deliverables Technical Exhibit 3 – Technical Requirements Technical Exhibit 4 – Acronyms and Definitions

TECHNICAL EXHIBIT 1 - Performance Requirements Summary Performance Standards and Acceptable Quality Levels (AQL)

Objective 1, Survey Software

Performance Standard and Related Task AQL Inspection

Method Incentives*

* Unless specified otherwise, possible ratings are as follows: exceptional, very good, satisfactory, marginal, or unsatisfactory, per FAR 42.1503, Table 42-1, “Evaluation Ratings Definitions”.

Task 1, Required Functionality, PWS 2.1.1

Zero deviation from the PWS.

Ongoing after receipt of initial delivery order

Software is available, except for scheduled downtimes.

COR review and stakeholder feedback.

Past

Task 2, Desired Functionality, PWS 2.1.2

Zero deviation from the proposal aligned to the

PWS.

Ongoing after receipt of initial delivery order

Software is available, except for scheduled downtimes.

COR review and stakeholder feedback

Past Performance Assessment

Objective 2, General Requirements

Task 3, Meetings, PWS 2.2.1

Zero deviation from the PWS.

As stated in the PWS

No more than one meeting per year will need to be rescheduled

COR inspection Past

Performance Assessment

Task 4, Technical Support, PWS 2.2.2

Zero deviation from the PWS.

Duration of the award

95% of requests shall be handled in the time limit specified in the PWS.

COR

inspection and stakeholder feedback

Past Performance Assessment

Objective 3, eCMRA

Performance Standard and Related Task

AQL Inspection Method Incentives

Task 5, eCMRA, PWS 2.3.1

Zero deviation from the PWS.

During the required timeframe, per the eCMRA website.

100% compliance

The COR will review, upon request, a copy of the eCMRA information provided by the Contractor.

Past Performance

TECHNICAL EXHIBIT 2 – DELIVERABLES

DELIVERABLES FREQUENCY

MEDIUM/

FORMAT

SUBMIT

TO

Task 3, Meetings, PWS 2.2.1

PWS 2.2.1.2, Initial Conference: Participate in a post-award video- or teleconference within five business days after award. Provide minutes in writing in a format acceptable to the COR within two business days after the conference.

PWS 2.2.1.3, IT Meeting: Convene ten business days after award. Provide minutes and medium as stated above.

PWS 2.2.1.4, Other Meetings: As required by the COR. Provide minutes and medium as stated above.

Email as MS Word/Excel attachment.

COR

Tasks 1 & 2, Survey Software, PWS 2.1.1 and 2.1.2

Ongoing after receipt of initial delivery order Email as MS Word/ Excel attachment.

COR

Task 4, Technical Support, PWS 2.2.2

Ongoing after receipt of initial delivery order N/A N/A

Task 5, eCMRA, PWS 2.3.1

Annually as required by the Government

CMRA

website

COR

notification

TECHNICAL EXHIBIT 3 - Technical Requirements The Contractor shall comply with the applicable technical requirements detailed below.

3.1 Software and Cloud Security Requirements: The Contractor shall:

3.1.1 Ensure all online resources, cloud-based services and instructional software meet the Department of Defense and DoDEA Cybersecurity requirements as defined below. Note:

Software, cloud services and associated websites will be rigorously tested to ensure no security risks are posed to DoDEA infrastructure and its users.

3.1.2 Complete the Cloud Services questionnaire submitted as part of the proposal submission and provide copies of and/or access to any software in the proposed solution, if applicable.

3.1.3 Ensure on-premises software support post-installation integration of the necessary Security Technical Implementation Guides (STIG) for applicable systems and applications, including Microsoft Windows 10, Microsoft Windows Server 2016, Windows Server 2019, Microsoft Windows IIS, Apache, Oracle databases, and Microsoft SQL Server databases. Note: STIG documentation can be downloaded from https://public.cyber.mil/stigs/downloads/. The application to view the STIGs may be found at https://public.cyber.mil/stigs/srg-stig-tools/.

3.1.4 Ensure Contractor content accessible from the web is compatible with the following browser platforms: Internet Explorer 11, Google Chrome and Edge. Ensure all applicable STIGs are implemented.

3.1.5 Provide copies of all the proposed software, including browser extensions and desktop software, as part of the response.

3.1.6 Permit on-premises software to be subject to static and dynamic analysis testing to ensure the software imposes no risk to DoDEA systems, users and/or data. DoDEA will assess software products to ensure compatibility with existing system configurations and software. Testing may include reverse engineering analysis. The Contractor shall provide a Plan of Actions & Milestones (POA&M) to mitigate any DoDEA cybersecurity findings resulting from non-compliant and/or vulnerable components within 21 business days of notification from DoDEA.

3.1.7 Per DoD policy, cloud-based services will undergo a supplemental series of validations, which closely mirror the Federal Risk and Authorization Management Program (FedRAMP) Internet Cloud vetting processes and include interviews and deep system architecture inspections with the Contractor.

TECHNICAL EXHIBIT 4 - Acronyms & Definitions.

Acceptance of Services – Acceptance” means the act of an authorized representative of the Government by which the Government for itself or as agent of another (1) assumes ownership of existing identified supplies tendered or (2) approves specific services rendered as partial or complete performance of the contract. The term, conditional acceptance, means acceptance of supplies or services that do not conform to contract quality requirements or are otherwise incomplete, that the contractor is required to correct or otherwise complete by a specified date.

Application Programming Interface (API) - Set of functions and procedures allowing the creation of applications that access the features or data of an operating system, application, or other service.

Artificial Intelligence (AI) - Theory and development of computer systems able to perform tasks that normally require human intelligence, such as visual perception, speech recognition, decision-making, and translation between languages.

Contract Line Item Number (CLIN) – Basic structural element in a procurement instrument describing and organizing the required product or service for pricing, delivery, inspection, acceptance, invoicing, and payment. The use of the term “line item” includes “subcontract line number”, (SLIN), as applicable.

Contract Discrepancy Report (CDR) – The Government’s formal process/format, normally tied into the Government’s QASP (definition below), that notifies the contractor of and tracks any observed quality or performance discrepancy between the contractor’s performance and the quality/performance objectives of this PWS. CDRs are formally written and tracked on any number of official documents/forms (e.g., DD Form 1772, DA Form 5479, etc.), and require timely responses from both the contractor and Government personnel to address/resolve.

Contracting Officer (KO) – The only individual with expressed authority to obligate (bind) the Government by means of entering, administering, and terminating contracts within the limits of authority delegated via a Contracting Officer’s warrant.

Contracting Officer’s Representative (COR) – Qualified and trained Government employee, nominated by the requiring activity (RA) and appointed in writing by a KO primarily to perform specific technical or administrative functions on a specific contract(s); serves as the ‘eyes and ears’ of a KO to assure the Government’s best interests are protected via the terms and conditions of the contract(s) appointed. COR’s do not have authority to obligate (i.e., bind) the Government.

Contract Specialist (CS) – Contracting career field professionals without the authority (i.e. not warranted) to enter into contracts on behalf the Government.

Contractor - Supplier or vendor having a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Database (DB) Defense Federal Acquisition Regulation (DFAR) Defense Federal Acquisition Regulation Supplement (DFARS) Department of Defense (DoD / DOD) Defective Service - A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable - Anything that can be physically delivered but may include non-physical things such as digital reports.

Eastern Standard Time (EST) Federal Acquisition Regulation (FAR) In Accordance With (IAW) Performance Requirements Summary (PRS) – Tabular listing of performance objectives and standards that provides the basis for a meaningful QASP.

Performance Work Statement (PWS) - A statement of work for performance-based acquisitions describing the required results in clear, specific and objective terms with measurable outcomes.

Quality Assurance Surveillance Plan (QASP) – Government’s plan to monitor contractor’s performance, by method and frequency; all those critical areas performance required on the service contract to monitor the contractor’s performance on the contract Requiring Activity (or Agency) (RA) – Office, agency, or activity that has the mission requirement for an interagency acquisition.

Subcontractor - One that enters into a contract with a prime contractor. Note: The Government is not privy to the contract(s) with the subcontractor.

Technical Exhibit (TE) User Interface (UI)

(End of Summary of Changes)