Attachment 7 Questions and Answers HE1254-20-Q-0027.pdf

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Cisco® Professional Learning and Technical Support
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HE1254-20-Q-0027
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Question # Question Answer

Can you please confirm how many attendees will be attending each of the 3 30 hour events?

- How many attendees for each Instructor Orientation in IT

Essentials Class session? How many sessions for the 1st year are planned?

- How many attendees for each Instructor Orientation in

Introduction to Networks Class session? How many sessions for the 1st year are planned?

- How many attendees for each Instructor Orientation in CCNA

CyberOps class session?How many sessions for the 1st year are planned?

See estimate of attendees for each of the 3 30 hour events below:

IT Essentials - This would be for new staff that have not previously taught the course. (Estimate 0-5 per year)

Networks Class - Some of our current teachers have taught previous version in the past. (Estimate 5-10 per year (9 year one))

CCNA CyberOps - This is new to our system so all teachers and support personnel will need this training over the next couple of years. (Estimate 15 year one (0-5 Option Years)

Should Exam Vouchers be added as an option or separate line item? Solicitation states that the Cyberops attendees goal is to get certified which this class will provide but the exam voucher is not included for the test.

There are no exam vouchers for this requirement.

For the Ad Hoc training that says it is for 18 hours – how many individuals or non – student users will this be required for?

Estimated of 1-5 per year based on teacher needs. (PWS 1.3.2).

For the Professional Learning on an Ad Hoc basis, how many student users is this required for for all 3 courses?

Estimated of 1-5 per year based on teacher needs. (PWS 1.3.2).

Are the CompTIA IT Fundamentals and CompTIA Network+ courses acceptable for the solicitation? We will customize these courses to include material to map to the Cisco CCNA

CyberOps course.

The need is for Cisco branded courseware. (See Attachment 6 -

Cisco JA)

Technical Support Hours: Would you prefer that we quote an hourly rate or a flat fee for technical support?

See updated pricing sheet and amendment.

HE1254-20-Q-0027 - Attachment 7 - Questions and Answers

Cisco® Professional Learning and Technical Support

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