HE1254-20-Q-0013 Draft PWS.pdf

PERFORMANCE WORK STATEMENT

World Language Curriculum Procurement 6-12 Spanish, German, French, Italian & Korean Instructional Materials

1 General Information

1.1 Agency

1.1.1 The Department of Defense Education Activity (DoDEA) serves dependents of military and civilian employees by providing PK-12 instruction to approximately 70,000 students in 160 brick-and-mortar schools. Student enrollment is based primarily on deployment of military troops worldwide.

In the Americas, DoDEA operates 51 schools located in seven states, Puerto Rico, and Cuba. In Europe and the Middle East, DoDEA operates

64 schools located in Germany, Italy, England, Netherlands, Belgium, Spain, Turkey and Bahrain. In the Pacific, DoDEA operates 45 schools located in Korea, Japan (mainland and Okinawa), and Guam. DoDEA's curriculum, resources, and student achievement scores on standardized assessments compare favorably to those of high-performing US public school systems. DoDEA’s fully accredited Virtual High School has teaching hubs in each DoDEA region: US, Europe, and Pacific.

1.1.2 DoDEA schools have various grade configurations, with the most common being K-5, 6-8, 9-12, and K-12. Of DoDEA’s 162 brick-and-mortar schools, 103 schools have students in at least three of the grades K-5; 62 schools with at least one grade 6-8; and 40 schools with grades 9-12. Of the 6-8 schools, ten are part of an elementary school and five have only grades 7-8.

Table 1: Student Enrollment – SY 2019-20 (rounded to nearest 50 students)

Grade Students Grade Students Grade Students Grade Students

PK 3,800 3 6,550 7 5,100 11 3,050

K 7,000 4 5,950 8 4,500 12 2,800

1 6,900 5 5,800 9 3,700 K-12

Total 70,400

2 6,550 6 5,400 10 3,300

1.1.3 Military-connected students experience high mobility rates in and out of school systems across the nation and the world; thus, DoDEA makes a concerted effort to mitigate transitional barriers to military-connected students’ success, working toward a world-wide systemic education network.

1.1.4 DoDEA has adopted the College and Career Ready Standards (CCRS) in mathematics, literacy, the arts, social studies, and science, which are rigorous, research-based, and reflect the knowledge, skills and dispositions students need for success in college and/or careers and are aligned with the Common Core State Standards (CCSS), National Core Art Standards

(NCAS), Next Generation Science Standards (NGSS) and the C3 Framework for Social Studies State Standards (C3).

1.2 Background

1.2.1 Alignment: DoDEA World Language and Culture Program’s 6-12 world language courses are aligned to the following six core documents:

World-Readiness Standards for Learning Languages:

www.standards4languages.org.

National Council of State Superintendents for Languages (NCSSFL) -

American Council on the Teaching of Foreign Language (ACTFL) NCSSFL-ACTFL Can-Do Statements:

https://www.actfl.org/publications/guidelines-and-manuals/ncssfl-actfl-can-do-statements

ACTFL Proficiency Guidelines 2012:

https://www.actfl.org/publications/guidelines-and-manuals/actfl-proficiency-guidelines-2012

ACTFL Performance Descriptors for Language Learners:

https://www.actfl.org/publications/guidelines-and-manuals/actfl-performance-descriptors-language-learners

DoDEA World Language Standards & Proficiency Expectations:

http://www.dodea.edu/Curriculum/foreignLanguage/standards.cfm.

DoDEA’s CCRS are identical to the Common Core State Standards

(CCSS): http://www.dodea.edu/collegeCareerReady/.

1.2.2 Current Contracts: DoDEA has current contracts for all of the languages. All are expiring, except for Spanish, which will only allow DoDEA to have access to digital resources in the 2020-21 school year and beyond and the

German contract for Levels IV & V, which does not expire until 2025. There are no current Italian or Korean contracts. Note: The last Korean resource purchase in 2016 was via the Government Purchase Card Program (GPCP).

1.3 Scope of Work

1.3.1 Awards: DoDEA expects to purchase student textbooks, teacher editions

(if available), related digital resources, and virtual professional learning.

DoDEA would prefer to make one award, but may make multiple awards.

For example, one language may be awarded to one vendor, or one language’s lower level courses (I-III) and one for the upper level courses may be awarded to different vendors. Each award will be for a 5-year base period and one option year.

1.3.2 Digital Subscriptions: If available, DoDEA expects to purchase a 6-year subscription for digital resources in Base Year 1. After Base Year 1, each digital subscription shall be for one less year in length. That is, in contrast to the 6-year subscription in Base-Year 1, DoDEA would require a 5-year subscription in Base-Year 2, a 4-year subscription in

Base-Year 3, etc.

1.3.3 Students and Teachers: The estimated number of students and teachers requiring curriculum resources by language and level for Base Year 1 are shown below. DoDEA expects to purchase approximately five percent of these amounts in the other years of the contract.

Levels I II III IV V VI

AP®

Lit

AP®

Lang

IB

Spanish

Students 4371 1908 756 207 83 49 25 105 5

Teachers 92 61 39 34 13 6 3 11 1

German

Students 1602 686 274 N/A N/A 0 0 47 2

Teachers 42 31 27 N/A N/A 0 0 3 1

French

Students 796 259 70 32 12 4 0 6 11

Teachers 16 15 11 5 1 1 0 2 1

Italian

Students 245 120 40 20 7 0 0 19 0

Teachers 8 8 3 2 1 0 0 4 0

Korean

Students 256 166 36 13 0 0 0 0 0

Teachers 8 8 5 4 0 0 0 0 0

2 Requirement (Objectives)

2.1 Objective 1, Virtual Professional Learning

DoDEA requires (1) product training, that is, an overview of the curriculum assessments, and general teaching strategies and (2) professional learning, that is, a deeper understanding of the best ways to implement the program.

2.1.1 Task 1, Product Training (Base Year 1 Only)—The Contractor shall:

2.1.1.1 Provide industry-standard product training, including examples on how to use the instructional materials and resources to differentiate instruction to address the needs of all students, to include examples of teaching students with special needs, students with different levels of proficiency within a level, and students who are native speakers of the target language.

2.1.1.2 Provide a minimum of six contact hours of product training in the form of webinars or digital modules.

If a webinar delivery option is selected, these shall be delivered synchronously during Base Year 1, and posted on DoDEA’s learning management system (LMS, currently Schoology), and made available for the use of DoDEA teachers for the life of the contract.

If the digital module delivery option is selected, all digital content shall be packaged and delivered for publishing and reusability in

Sharable Content Object Reference Model® (SCORM®) packaging, and made available for placement and use on DoDEA’s learning management system (LMS, currently Schoology) for the life of the contract. The Department of Defense Instruction (DoDI) 1322.26 mandates that electronic courseware be developed in compliance with the latest possible version.

Number of Times Each Webinar shall be Delivered by Language

Delivery will occur during normal work hours of each region.

Dates and times will be determined post-award.

Language Americas Europe Pacific

Spanish X X X

German X X X

French X X X

Italian N/A X N/A

Korean N/A N/A X

2.1.2 Task 2, Professional Learning (Base Year 2 Only)—The Contractor shall:

2.1.2.1 Provide a minimum of six contact hours of professional learning in the form of synchronous webinars at least during Year One of the contract. The number of times each webinar shall be presented is shown in the table in PWS 2.1.1.2.

2.1.2.2 Shall include hands-on, interactive training to help teachers learn how to use second language strategies and approaches, and other related pedagogical topics. Sessions may include, but will not limited to topics such as (1) use of second language communicative classroom strategies, (2) use of summative and formative data to inform instruction, (3) role of authentic culture in the classroom, or

(4) strategies to sustain the use of the native language during at least 90% of the instructional time. The professional learning topics will be finalized post award. Webinars shall be delivered at least during Base Year 2, posted on DoDEA’s LMS, and made available for the use of DoDEA teachers for the life of the contract.

2.1.2.2 Professional Learning Needs Assessment and Evaluation: In collaboration with DoDEA’s HQ and Regional World Languages subject-matter experts, the Contractor shall plan and conduct a needs assessment of DoDEA’s 6-12 world language teachers’ professional learning needs, collect the data, and provide a report stating the Contractor’s evaluation of the professional learning that has been delivered.

Performance Standards and Acceptable Quality Levels (AQL)

Objective 1, Virtual Professional Learning

Performance Standard and

Related Task AQL Inspection Method Incentives*

* Unless specified otherwise, possible ratings are as follows: exceptional, very good, satisfactory, marginal, or unsatisfactory, per FAR 42.1503, Table 42-1, “Evaluation Ratings Definitions”.

Task 1, Product Training, PWS 2.1.1

Zero deviation from the PWS.

Base Year as scheduled.

Product training will be presented as scheduled.

Customer feedback and COR inspection.

Past

Performance

Assessment

Task 2, Professional Learning, PWS 2.1.2

Zero deviation from the PWS.

Year 2 as scheduled.

All professional learning will be presented as scheduled.

Needs assessment and self-evaluation completed 15 business days after the last webinar is delivered.

COR review and monitoring of the customized tool.

Past

Performance

Assessment

2.2 Objective 2, General Requirements

Meet with DoDEA as required, make resources available throughout the contract period, and ensure student and teacher privacy issues are handled according to the

PWS. The Contractor shall provide technical support according to DoDEA school hours and calendars, per https://www.dodea.edu/schoolCalendars.cfm.

2.2.1 Task 3, Meetings—The Contractor shall:

2.2.1.1 Medium and Minutes: Provide the medium through which each conference/meeting occurs, record each meeting’s minutes, and submit them to the COR within two business days of the event.

2.2.1.2 Post-Award Conference: Participate in a video- or teleconference post award conference with the COR and other DoDEA representatives within five (5) business days after award in accordance with FAR Subpart 42.5.

2.2.1.3 IT Meeting: Convene a video- or teleconference with DoDEA

Information Technology staff within ten (10) business days after award. (See Technical Exhibit #5.)

2.2.1.4 Other Post-Award Meetings: Offeror will meet with the Contracting

Officer, COR, and/or other Agency personnel, as appropriate, to review Contractor performance as required by DoDEA. At these meetings, the Contracting Officer may discuss the Government’s view of Contractor performance, and the Contractor shall apprise the Government of implementation problems, if any, being experienced. The Contractor shall take appropriate action to resolve any outstanding issues raised by the Government.

2.2.1.5 Attendance: Offeror will attend virtual meetings at no additional cost to the Government. Note: Costs associated with attending face-to-face meetings, if any, shall be handled/paid for as stated in the contract.

2.2.2 Task 4, Availability: The Contractor shall make resources available for the life of the contract.

2.2.3 Task 5, Privacy—The Contractor shall:

2.2.3.1 User Accounts: Wherever applicable, the Contractor shall require individual accounts to possess unique usernames and passwords that do not require personally identifiable information (PII)—first and last name and any other unique personal information—to access online content.

2.2.3.2 Contractor Personnel: All Contractor personnel assigned to this contract shall take proper precautions to protect information from disclosure. All agency-owned or agency-controlled personally identifiable information shall be collected and/or stored in accordance with the relevant requirements of the Privacy Act, 5 U.S.C— http://www.archives.gov/about/laws/privacy-act-1974.html.

2.2.4 Task 6, Technical Support: Provide industry-standard technical support for its digital resources for the life of the contract via telephone or email with responses from the Contractor within one business day or less from the initial contact, to include but not be limited to, assisting with service problems, product setup, upgrades, and troubleshooting. Technical support shall be made available during DoDEA schools hours and calendars.

2.2.5 Contract Type: Firm fixed price.

2.2.6 Performance Requirement Summary (PRS) and Deliverables—Refer to

Technical Exhibit 2 and Technical Exhibit 3, respectively.

Performance Standards and Acceptable Quality Levels (AQL)

Objective 2, General Requirements

Performance Standard and

Related Task AQL Inspection Method Incentives*

* Unless specified otherwise, possible ratings are as follows: exceptional, very good, satisfactory, marginal, or unsatisfactory, per FAR 42.1503, Table 42-1, “Evaluation Ratings Definitions”.

Task 3, Meetings, PWS 2.2.1

Zero deviation from the PWS.

As specified in the PWS

No more than one meeting per year will need to be rescheduled.

COR inspection

Past

Performance

Assessment

Task 4, Availability, PWS 2.2.2

Zero deviation from the PWS.

Life of the contract

100% compliance COR inspection

Past

Performance

Assessment

Task 5, Privacy, PWS 2.2.3

Zero deviation from the PWS.

Life of the contract

100% compliance COR inspection

Past

Performance

Assessment

Task 6, Technical Support, PWS 2.2.4

Life of the contract

95% of requests shall be handled in the time limit specified in the PWS.

COR inspection and stakeholder feedback

Past

Performance

Assessment http://www.archives.gov/about/laws/privacy-act-1974.html

2.3 Objective 3, Contractor Manpower Requirement Application (eCMRA)

Complete/submit reporting requirements annually, per the eCMRA website.

2.3.1 Task 7, eCMRA: The Contractor shall report all labor hours (including any subcontractor labor hours) required to perform the services provided under this contract via a secure data collection site. The Contractor shall complete all required data fields. Reporting inputs shall be for labor executed during each fiscal year’s period of performance (Oct 01 - Sep 30). While inputs may be reported any time during the fiscal year, all data shall be reported no later than October 31 of each calendar year. Contractors shall use the following URL both to fill out the abovementioned data fields and to contact the help desk for assistance: https://www.ecmra.mil.

Performance Standards and Acceptable Quality Levels

Objective 3, eCMRA

Performance Standard and

Related Task AQL Inspection Method Incentives

Task 7, eCMRA, PWS 2.3.1

Zero deviation from the PWS.

During the required timeframe, per the eCMRA website.

Information entered into eCMRA shall be 100% accurate

The COR shall query eCMRA to ensure information is entered and review a copy of the eCMRA information entered provided by the Contractor.

Past

Performance

Possible ratings:

pass/fail

2.4 Contract Type: Firm fixed price.

2.5 Performance Requirement Summary (PRS) and Deliverables—Refer to Technical

Exhibit 2 and Technical Exhibit 3, respectively.

Requirements / Objectives

The tasks listed above are to help the Contractor gain a better understanding of the requirements and are not all-inclusive. The Contractor is expected to develop a total solution in accordance with a performance-based approach.

3 Constraints

3.1 Period and Place of Performance

Base period of five years and one twelve-month option period. Work performed at the Contractor’s facilities.

3.2 Holidays and Hours of Operation

Contractor personnel shall be available during the hours of 9AM to 3PM Eastern

Standard Time (EST), except for Federal holidays and Federal government closures/shutdowns. The following list shows all recognized Federal holidays:

New Year’s Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day

President’s Day Veteran’s Day

Memorial Day Thanksgiving Day

Independence Day Christmas Day

3.3 Key Functions—The Contractor shall provide the following: Project Manager/

Alternate Project Manager and Program Specialists. They shall be available, between the hours of 9:00 AM and 3:00 PM EST, Monday - Friday, except for

Federal holidays.

3.3.1 Program Manager/Alternate: Provide a program manager to be responsible for the performance of work. The name of this person and an alternate who shall act for the Contractor when the program manager is absent shall be designated in writing to the Contracting Officer. The program manager or alternate shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract.

3.3.2 Program Specialists: Contractor will select and provide program specialists to include, but not necessarily be limited to, providing product training and professional learning.

3.3.3 Qualifications: Provide program manager/alternate with at least one year of experience in a similar role. Program specialists selected by the Contractor to deliver the instructional materials’ product training and the professional learning shall be qualified professionals in the field of second language acquisition, with training experience in both the products and services they present, and the pedagogical content of the professional learning opportunities they will deliver.

3.3.4 Changes: Personnel provided as replacements to key functions after contract award shall meet or exceed the qualifications and experience of those provided upon award of the contract. Notify the COR in writing regarding all personnel changes ten business days in advance of the change.

4 Government-Furnished Resources

4.1 Contracting Officer Representative (COR): The Government identifies the COR by a separate letter, a copy of which is sent to the Contractor. The letter states the

COR’s responsibilities and limitations, especially with regard to changes in prices, estimates or delivery dates.

4.1.1 Duties: COR is authorized to (1) monitor Contractor performance to ensure the technical requirements of the contract are met and notifies the KO and Contractor of any deficiencies; (2) perform inspections necessary in connection with contract performance, (3) maintain written and oral communication with the Contractor concerning technical aspects of the contract such as issuing written interpretations of technical requirements, including drawings, designs, and specifications; and (4) coordinate availability of Government-furnished property and provides site entry of Contractor personnel, if applicable.

4.1.2 Limitations: COR is not authorized to change any of the terms or conditions of the contract. Note: The authority to make any contractual changes resides solely with the Contracting Officer.

4.2 Quality Assurance Surveillance Plan (QASP): The Government will utilize a QASP to monitor Contractor performance on the contract, which can change at any time during the life of the contract. As such, the Government reserves the right to unilaterally edit the QASP at its discretion. The QASP primarily (1) focuses on what the Government will do to ensure the Contractor has performed IAW the performance standards and (2) defines how the performance standards will be applied, frequency of surveillance, and minimum acceptable quality/performance.

TECHNCIAL EXHIBITS

Technical Exhibit 1 – World Language Curriculum Resources

Technical Exhibit 2 – Performance Requirements Summary

Technical Exhibit 3 – Deliverables

Technical Exhibit 4 – Acronyms and Definitions

Technical Exhibit 5 – Technical Requirements

TECHNICAL EXHIBIT 1 – World Language Curriculum Resources

5.1 All Curricular Materials—The Contractor(s) shall provide print and digital resources:

5.1.1 Characteristics—Provide materials that:

1) Are developmentally appropriate for the age, grade, and stage of learning, including the language proficiency level targeted by each level of the instructional materials.

2) Support students in acquiring and advancing their language proficiency in all four skills (reading, writing, speaking and listening) and in the three modes of communication (interpersonal, presentational and interpretive).

3) Include instructional resources and activities designed around real-life communicative situations that allow students to apply second language skills and cultural knowledge to communicating on the target language, and to make connections to other content areas, such as English language arts, math, science or social studies.

4) Include authentic reading selections and listening resources and materials

(i.e., resources and materials which are designed for native speakers of the language(s) and texts for speakers of the language(s).

5.1.2 Assessments: Provide proficiency-oriented, performance-based assessment materials and multiple criterion-referenced assessment components that measure how students are achieving communication and content standards.

5.1.3 Standards Correlation: Provide a standards correlation document that shows the alignment of the curriculum resources to the World-Readiness Standards for Learning Languages, ACTFL Proficiency Guidelines 2012, ACTFL

Performance Descriptors for Language Learners, and NCSSFL-ACTFL

Can-Do Statements.

5.1.4 Copyright: Possess the most recent copyrighted material. No copyright date shall be earlier than those shown in the table below. The copyright preference applies only to student and teacher materials (e.g., the student textbook, teacher’s editions, etc.). The copyright preference does not apply to material included as part of the Contractor’s collection (that is, articles, reading selections, assessments, pictures, and problems included in a textbook or supplemental to the teacher or student text) created prior to those shown in the table below. Materials shall be available throughout the duration of the contract, and their copyright dates shall remain unchanged.

Language Copyright No

Earlier Than

Spanish 2018

German 2018

French 2018

Italian 2017

Korean 2017

5.1.5 Supplemental Student and Teacher Resources: If available, include digital and/or online resources (i.e. E-Textbooks, student websites, Teacher’s E-

Guide, additional online activities, etc.) that facilitate teacher pedagogy and/or increase student language acquisition and proficiency.

5.1.6 Shipping

5.1.6.1 Ship all print materials and manipulatives to the Americas by either commercial carrier or USPS and to Europe and the Pacific only by commercial carrier. Note: Delivery orders will include door-to-door addresses.

5.1.6.2 Deliver web-based materials (such as access codes) three (3) days after receipt of delivery order.

5.1.6.3 Deliver print materials 30 calendar days after receipt of delivery orders for US sites and 45 calendar days after receipt of delivery orders for overseas sites.

5.1.6.4 Provide a digital Shipment Notification upon shipment of material that includes the following.

1) Contract number

2) Delivery order number

3) Contract line item number (CLIN) indicating materials and quantities included in this shipment

4) Destination of shipment

5) Date of shipment

6) Shipping carrier name

7) Tracking number of shipment

8) Estimated date of arrival of shipment

9) Shipping slip (if applicable)

5.2 General—The Contractor shall:

5.2.1 Anti-Bias: Provide instructional materials and resources (including websites and online apps) free of bias in racial, color, national origin, age, disabling conditions, sexual, gender, religious, and ethnicity, and that present a balanced coverage of multi-cultural contributions and representations of the cultures and languages of study, where appropriate.

5.2.2 Section 508 Compliance—Ensure Contractor resources, wherever applicable, meet the following requirements:

1) IT Requirement: Provide technical support during the testing window.

DoDEA requires instant response from Contractor technical support staff during that brief period. Ensure all electronic hardware and soft-ware procured under this contract/purchase order comply with Section 508 of the

Rehabilitation Act of 1973, as amended, (29 U.S.C. 794d) and the

Architectural and Transportation Barriers Compliance Board Electronic

Information Technology (EIT) Accessibility Standards (36 CFR part

1194). More information may be found at http://www.section508.gov. .

2) Deliverable Requirement: Ensure outputs/deliverables do not adversely affect accessibility features of existing EIT technologies. Ensure EIT related to the requirements of the contract are accessible to people with disabilities, per 29 U.S.C 794(d). Ensure outputs/deliverables to include functional performance, information, documentation, and support require-ments are considered. Standards from 36 CFR Part 1194 Subpart B, C, and

D apply to this acquisition.

5.2.3 Optical Character Resolution (OCR) Requirement: Provide, upon request, two digital OCR copies of print materials in one or more of the following formats:

Digital Accessible Information System (DAISY)/National Instructional Materials

Accessibility Standard (NIMAS) with cascading style sheet

HyperText Markup Language (HTML)

Portable Document Format (PDF), (unlocked, embedded fonts, single page)

Rich Text Format (RTF)/Word document

TECHNICAL EXHIBIT 2 - Performance Requirements Summary

Performance Standard and

Related Task

Acceptable Quality

Level Inspection Method Incentives*

* Unless specified otherwise, possible ratings are as follows: exceptional, very good, satisfactory, marginal, or unsatisfactory, per FAR 42.1503, Table 42-1, “Evaluation Ratings Definitions”.

Objective 1, Virtual Professional Learning

Task 1, Product Training, PWS 2.1.1

Zero deviation from the PWS.

Base Year 1 as scheduled.

Product training will be presented as scheduled.

Customer feedback and

COR inspection.

Past

Performance

Assessment

Task 2, Professional Learning, PWS 2.1.2

Zero deviation from the PWS.

Base Year 2 as scheduled.

All professional learning presented as scheduled.

Needs assessment and self-evaluation completed 15 business days after the last webinar is delivered.

COR review and monitoring of the customized tool.

Past

Performance

Assessment

Objective 2, General Requirements

Task 3, Meetings, PWS 2.2.1

Zero deviation from the PWS.

As specified in the PWS

No more than one meeting per year will need to be rescheduled.

COR inspection

Past

Performance

Assessment

Task 4, Availability, PWS 2.2.2

Zero deviation from the PWS.

Life of the contract

100% compliance COR inspection

Past

Performance

Assessment

Task 5, Privacy, PWS 2.2.3

Zero deviation from the PWS.

Life of the contract

100% compliance COR inspection

Past

Performance

Assessment

Task 6, Technical Support, PWS 2.2.4

Life of the contract

95% of requests shall be handled in the time limit specified in the PWS.

COR inspection and stakeholder feedback

Past

Performance

Assessment

Objective 3 – Contractor Manpower Requirement Application

Task 7, eCMRA, PWS 2.3.1

Zero deviation from the PWS.

During required timeframe, per the eCMRA website.

Information entered into eCMRA shall be 100% accurate

COR will query eCMRA to ensure information is entered and review a copy of information entered, which shall be provided by Contractor.

Past

Performance

Possible ratings:

pass/fail

TECHNICAL EXHIBIT 3 – Deliverables

Deliverables Frequency Medium/Format Submit To

Deliverables Frequency Medium/Format Submit To

Meetings, PWS 2.2.1

PWS 2.2.1.2, Initial Conference:

Participate in a post-award video- or teleconference within five business days after award. Provide minutes in writing in a format acceptable to the COR within two business days after the conference.

PWS 2.2.1.3, IT Meeting: Convene ten business days after award. Provide minutes and medium as stated above.

PWS 2.2.1.4, Other Meetings: As required by the COR. Provide minutes and medium as stated above.

Email as MS Word attachment.

COR

Instructional &

Assessment

Resources, TE #1, 5.1

Digital (if available) resources accessible within three business of receipt of delivery order

Print and manipulatives (if required) to

US schools within 30 days and to overseas schools within 45 days of receipt of a delivery order

Resources provided per PWS specifications

Submit invoices via the Government-mandated system

Email notifications

COR

Shipping, TE #1, 5.1.6

Details determined post-award.

Email using MS

Word/Excel attachment

COR

Availability, PWS

2.2.2

Ongoing to the end of the contract period N/A N/A

Privacy, PWS 2.2.3 Ongoing to the end of the contract period Email notifications COR

Technical Support, PWS 2.2.4

Ongoing after initial post-award conference

Notify COR when applicable

COR

Product Training, PWS 2.1.1

Deliver as scheduled post-award (Base

Year 1) Email notifications COR

Professional

Learning, PWS 2.1.2

Deliver webinars and report as scheduled post-award (Base Year 2) Email notifications COR eCMRA, PWS 2.3 Annually as required by the Government CMRA website

COR

notification

TECHNICAL EXHIBIT 4 - Acronyms & Definitions.

Acceptance of Services – Acceptance” means the act of an authorized representative of the Government by which the Government for itself or as agent of another (1) assumes ownership of existing identified supplies tendered or (2) approves specific services rendered as partial or complete performance of the contract. The term, conditional acceptance, means acceptance of supplies or services that do not conform to contract quality requirements or are otherwise incomplete, that the contractor is required to correct or otherwise complete by a specified date.

American Council on the Teaching of Foreign Language (ACTFL)

Contract Line Item Number (CLIN) – Basic structural element in a procurement instrument describing and organizing the required product or service for pricing, delivery, inspection, acceptance, invoicing, and payment. The use of the term “line item” includes “subcontract line number”, (SLIN), as applicable.

Contract Discrepancy Report (CDR) – The Government’s formal process/format, normally tied into the

Government’s QASP (definition below), that notifies the contractor of and tracks any observed quality or performance discrepancy between the contractor’s performance and the quality/performance objectives of this PWS. CDRs are formally written and tracked on any number of official documents/forms (e.g., DD

Form 1772, DA Form 5479, etc.), and require timely responses from both the contractor and Government personnel to address/resolve.

Contracting Officer (KO) – The only individual with expressed authority to obligate (bind) the Government by means of entering, administering, and terminating contracts within the limits of authority delegated via a

Contracting Officer’s warrant.

Contracting Officer’s Representative (COR) – Qualified and trained Government employee, nominated by the requiring activity (RA) and appointed in writing by a KO primarily to perform specific technical or administrative functions on a specific contract(s); serves as the ‘eyes and ears’ of a KO to assure the

Government’s best interests are protected via the terms and conditions of the contract(s) appointed. COR’s do not have authority to obligate (i.e., bind) the Government.

Contract Specialist (CS) – Contracting career field professionals without the authority (i.e. not warranted) to enter into contracts on behalf the Government.

Contractor - Supplier or vendor having a contract to provide specific supplies or service to the Government.

The term used in this contract refers to the prime.

Defense Federal Acquisition Regulation (DFAR)

Defense Federal Acquisition Regulation Supplement (DFARS)

Department of Defense (DoD / DOD)

Defective Service - A service output that does not meet the standard of performance associated with the

Performance Work Statement.

Deliverable - Anything that can be physically delivered but may include non-physical things such as digital reports.

Eastern Standard Time (EST)

Federal Acquisition Regulation (FAR)

In Accordance With (IAW)

Joint Travel Regulations (JTR)

National Council of State Superintendents for Languages (NCSSFL)

Performance Requirements Summary (PRS) – Tabular listing of performance objectives and standards that provides the basis for a meaningful QASP.

Performance Work Statement (PWS) - A statement of work for performance-based acquisitions describing the required results in clear, specific and objective terms with measurable outcomes.

Quality Assurance Surveillance Plan (QASP) – Government’s plan to monitor contractor’s performance, by method and frequency; all those critical areas performance required on the service contract to monitor the contractor’s performance on the contract

Requiring Activity (or Agency) (RA) – Office, agency, or activity that has the mission requirement for an interagency acquisition.

Subcontractor - One that enters into a contract with a prime contractor. Note: The Government is not privy to the contract(s) with the subcontractor.

Technical Exhibit (TE)

TECHNICAL EXHIBIT 5 - Technical Requirements

4.1 Software and Cloud Security Requirements – The Contractor shall:

4.1.1 Ensure all online resources, cloud-based services and instructional software meet the

Department of Defense (DoD) and DoDEA Information Assurance requirements as defined below. Note: Software, cloud services and associated websites will be rigorously tested to ensure that they pose no security risk to the DoDEA infrastructure.

4.1.2 Comply with the Cloud Services questionnaire that was submitted as part of proposal submission and provide copies of or access to any software in the proposed solution.

4.1.3 Ensure on-premises software resources support post-installation integration of the DoD

Application, System and Database Security Technical Implementation Guides (STIGs) for applicable systems and applications, including Microsoft Windows Server 2016, Microsoft Windows 10, Microsoft SQL Server 2014 Database, Microsoft SQL Server

2014 Instance, and Microsoft IIS 8.5 Server, and Microsoft IIS 8.5 Site. SQL Server

2015 and IIS 8.5 guides are used for SQL 2016 and IIS 10, respectively, as outlined in section 1.1.1. STIGs may be downloaded from https://public.cyber.mil/stigs/.

4.1.4 Ensure that the on-premises software—which will be subject to static and dynamic analysis testing—pose no risk to DoDEA systems and users. Note: This testing may include reverse engineering analysis. Also, software products will be assessed for compatibility with existing system configurations and software.

4.1.5 Submit a completed copy of the Cloud Services Questionnaire, which includes details of the proposed cloud service environment and addresses the following seven areas:

1. Vendor Data Collection and Distribution Controls

2. Vendor System Management and Security Controls

3. Vendor Data Storage and Data Access Controls

4. Vendor Data and Metadata Retention Controls

5. Vendor Development and Change Management Processes

6. Vendor Test and Development Environment Security Controls

7. Vendor Data Breach, Incident Investigation and Response Mechanisms

Note: Per DoD policy, cloud-based services shall undergo a supplemental series of validations, which closely mirror the Federal Risk and Authorization Management

Program (FedRAMP) Internet Cloud vetting processes and include interviews and deep system architecture inspections with the Contractor.

4.2 System Requirements: – The Contractor shall:

4.2.1 Ensure software installed and/or accessed in a DoDEA system—network, stand-alone or web-based—is compatible with the standards cited herein.

4.2.2 Ensure, per Section 4.1 (above), any software installed and/or accessed in a DoDEA system—network, stand-alone or web-based—is compatible with standards cited herein.

All software shall be completely functional on a standard DoDEA desktop without the need/requirement for administrative-level user rights or a requirement to insert media (CD/DVD) to execute the software. Software shall not require modifications to folder permissions while executing.

https://public.cyber.mil/stigs/

4.2.3 Ensure all software is compatible with the following hardware baseline:

Specifications Minimum

Memory 4 GB

Hard Drive 100 GB

Processor Intel-based 2.4 GHz

Operating System Windows 7 Enterprise; Windows 10

Browser Environment Chrome; Edge; IE 10 or higher

4.2.4 Provide the minimum desktop/server system technical specifications, available reference architectures, networking specifications and diagrams, and applicable systems configuration documentation for the proposed product solution.

4.2.5 Ensure all software is completely functional without requiring administrative-level user permissions or external media to execute the software.

4.2.6 Ensure all software packages support unattended installation methods used by enterprise software packaging and deployment systems. Note: Older 16-bit software will be automatically denied, per this requirement.

4.3 Data Management Requirements—The Contractor shall:

4.3.1 Provide a mechanism for batch administration and automation of routine data manage-ment tasks via flat file import, or representational state transfer (REST) based web service application programming interfaces (APIs). The mechanism shall provision and manage data objects within the Contractor’s system, including but not limited to organizational structures, student accounts, staff accounts, courses, and class rosters.

4.3.2 Provide all necessary documentation and assets to facilitate batch administration and automation of routine data management tasks, including but not limited to roster template files (i.e., comma separated value templates); data element/field definitions documentation; data interchange formats and schemas (XML/JSON); and/or data dictionaries for the purpose of mapping organizational Student Information System

(SIS) data to the Contractor’s required input formats.

4.3.3 Provide a single point of contact to support DoDEA in performing the required data integration activities within the Contractor’s system.

4.3.4 Configure DoDEA enterprise within its system and/or databases as the appropriate organizational entity (i.e., state, district, school) upon a request in writing from the

Contracting Officer’s Representative (COR). Note: DoDEA’s organization hierarchy consists of the following: one system, three regions, eight districts, 62 communities, and 164 schools, which includes the Virtual High School.

4.3.5 Participate in a technical meeting with DoDEA within ten business days after award for the purposes of preparing for onboarding of new services and initial configuration of administrator-level accounts.

4.4 DoDEA Software License Keys—The Contractor shall:

4.4.1 Provide license keys and electronic downloads for software as required under this

Contract to the COR.

4.4.2 Provide software directly to DoDEA schools, districts, or regions only if explicitly required to do so in the contract, or in writing by the COR.

4.5 DoDEA Information Assurance Supporting Elements / Requirements—The Contractor shall:

4.5.1 Comply with the same Federal law and DoD policy and guidance to which DoDEA is subject. These requirements include but are not limited to the information assurance requirements defined in:

DoD Directive (DoDD) 8500.01E, Information Assurance, which may be found at http://dodcio.defense.gov/Portals/0/Documents/DIEA/850001p.pdf

DoD Security Technical Implementation Guidance (STIG), which may be found at http://iase.disa.mil/stigs/Pages/index.aspx

DoD Risk Management Framework (DODRMF) per DoD Instruction 8510.01 at http://www.dtic.mil/whs/directives/corres/pdf/851001_2014.pdf

4.5.2 Provide security patches/upgrades to include third-party applications in response to public-released security vulnerabilities associated with its software solution. Software upgrades/patches shall be included in the licensing cost and be performed at the least disruptive times as determined by DoDEA. Note: Any exception to this requirement must be approved in advance and in writing by DoDEA’s Chief Technology Officer.

4.5.3 Ensure software packages support unattended installation methods used by enterprise software packaging and deployment systems. Note: DoDEA currently distributes software packages via Microsoft System Center Configuration Manager (SCCM).

Also, older 16-bit software will be automatically denied per this requirement.

4.5.4 Ensure any portion of the Contractor's solution that involves Internet access by DoDEA students complies with the relevant requirements of the Children's Internet Protection

Act, Pub.L. 106-554, § 1(a)(4) [Div. B, Title XVII, § 1701], Dec. 21, 2000, 114 Stat.

2763, 2763A-335.

4.5.5 Ensure that its solution shall be robust enough to serve the needs of a large community of learners dispersed across the world using a variety of bandwidths and scalable to meet future growth, both in terms of instruction and the number of users.

4.5.6 Ensure Contractor staff who have access to DoDEA student and/or teacher personally identifiable information take the DoD Privacy Act/ Personally Identifiable Information

(PA and PPI/PII) training before gaining access to the data and yearly thereafter.

4.6 Scalability: The Contractor’s solution shall be scalable to meet future growth requirements, both in terms of instruction and the number of users.