Attach_3_(amend_0001)_-_HE1254-19-2002_-_STSSP_PWS.pdf

Attachment 3 – Performance Work Statement HE1254-19-R-2002 (STSSP Services)

PERFORMANCE WORK STATEMENT (PWS)

FOR DEPARTMENT OF DEFENSE EDUCATION ACTIVITY EUROPE

STUDENT TRANSPORTATION SECURITY SERVICES PROGRAM

1. GENERAL INFORMATION AND SCOPE OF WORK.

1.1. Agency. The Department of Defense Education Activity (DoDEA) is responsible for planning, directing, coordinating, and managing pre-kindergarten through 12th grade educational programs on behalf of the Department of Defense (DoD). DoDEA is globally positioned, operating 164 accredited schools in 8 districts located in 11 foreign countries, 7 states, Guam, and Puerto Rico. DoDEA is broadly organized into three (3) geographic components worldwide (DoDEA Americas, DoDEA Pacific, and DoDEA Europe).

1.2. Background. In support of its education mission, the U.S. Department of Defense Education Activity (DoDEA) Europe operates transportation services for students attending DoDEA schools in four host nations that comprise its area of responsibility: Germany, Belgium, The Netherlands and United Kingdom. The primary category of transportation services is daily commute: scheduled, twice-daily transportation of students to and from school and home.

1.3. Scope of Work. DoDEA Europe’s Student Transportation Security Services Program (STSSP) is an integrated, mutually supporting set of component functions, and tasks. The STSSP is functionally comprised of the following five (5) general areas, each provided, in part or in whole, by the anticipated contract:

a. Bus Security Attendants. Bus Security Attendants (BSA) are specially-selected, task trained adults who are assigned to ride on designated buses that transport DoDEA Europe students on daily commutes (home to school and return runs). BSAs perform the following four tasks, outlined in Annex B:

(1) Pre-run bus security inspections

(2) En-route surveillance detection

(3) Pre-attack recognition

(4) En-route security emergency response and management

b. Route Safe Havens. Identifying route and run safe havens so that in the event of security emergencies, security attendants and drivers can divert away from the threat to a place that may afford cover or protection until first responders arrive.

c. Host Nation Security Environment. Monitoring of unclassified open-source reporting, such as publicly-available print, broadcasts, internet news media, government and non-government information services, and publications, etc., to identify developments and events in the host nation political, economic, and social structure for direct or coincidental impact on the security of DoDEA Europe’s STSSP.

d. Security Incident Database. The purpose of this database is to operate a repository of security incident information reported by the BSAs to facilitate tracking of occurrence and frequency and characteristics — for example, date, time and location — for further comparative analysis for identification of similarities or patterns involving suspicious people, vehicles, and modus operandi.

e. Security Training of Bus Drivers. The purpose of security training is to provide bus drivers with a working-level knowledge and awareness of the threat, and to instruct drivers in basic anti-terrorism, crime practices, and techniques tailored to student transportation within the DoDEA-EU area of operation. The objective is to provide a basic level of security training and orientation to all bus drivers, whether or not that particular bus/route is assigned a BSA.

1.4. The United States Government’s (USG) intent is to award a long term service contract providing all the local commercial services required by this Performance Work Statement (PWS) to support DoDEA Europe’s STSSP in these four Host Nations: Belgium, Germany, The Netherlands, and the United Kingdom. DoDEA anticipates award of a single or multiple contracts to support the STSSP operations in these three geographical areas:

a. DoDEA EU-East District – Germany: Bavaria & Kaiserslautern. This geographical area includes Germany, with eleven (11) operations sites. This performance work statement includes operating bus security attendant units and related program services at each operations site, along with security training of bus drivers at each operations site.

b. DoDEA EU-West District – Belgium & The Netherlands. This geographical area includes Belgium and The Netherlands with five (5) operations sites. The performance work statement includes operating bus security attendant units and related program services at each operations site, along with security training of bus drivers at each operations site.

c. DoDEA EU-West District – The United Kingdom. This geographical area includes the United Kingdom, with three (3) operations sites. This performance work statement includes operating bus security attendant units and related program services at each operations site, along with security training of bus drivers at each operations site.

2. REQUIREMENTS (OBJECTIVES).

The objective of the contract is for reliable, standardized, and consistent delivery of services to fulfill STSSP requirements and standards of performance. The primary services to be performed under this contract, supporting the STSSP program across each geographic area are arrayed/aligned/grouped into three (3) broader categories of services designated by sub-contract line item number (SLIN) on the schedule - Program Management & Operations (PM&O) services, Bus Security Attendant (BSA) Services, and Training Services for BSA/Bus Drivers.

2.1 (Objective 1) Program Management and Operational (PM&O) Services (SLIN AA).

Provide total program management and delivery of program services, including direction and supervision of day-to-day operations, active quality control execution, and preparation and submission of required reports. The tasks listed below and associated each broader category of service being sought are provided to help the contractor in gaining a better understanding of the requirements in order to successfully meet the objective. The tasks are not all inclusive as the contractor is expected to develop the total solution for meeting all the requirements of the objective in accordance with a performance-based approach towards the overall objective.

Supporting Tasks (Objective 1).

(Task 1) Recruit, screen, vet, hire, train, equip, and submit for all U.S. military installation access passes for an adequate team to support the services sought herein and for all the United States Europe Military Communities with DoDEA schools, and other remote locations per the site listing [REF: Annex A-13].

(Task 2) Appoint within three (3) days after contract award, a Principal Representative (i.e., Program and Contract Manager) [REF: Annex A-1] to oversee the Contractor’s transition-in activities, tasks, and coordinate with the Contracting Officer, DoDEA Regional Force Protection Officer and DoDEA District Transportation Supervisor, all to be identified by name and phone at contract award.

NOTE: The Principal Representative shall serve as the awarded contractor’s principal interface with the United States Government on all contractual and programmatic matters for the anticipated contract(s). The contractor must formally make this appointment by written notification that includes the representative’s name, telephone, home address, and e-mail contact information. The representative shall be contactable during the regular business hours Monday through Friday.

(Task 3) Maintain a team of primary BSAs sufficient to cover designated routes and runs estimated (REF: Attach 2), day-in and day-out, according to school day schedules throughout the period of performance of the anticipated contract, and a contingency plan to flex for increased coverage (above 50%) dependent upon changes in security posture.

(Task 4) Develop a BSA coverage rotation plan (i.e., schedule) by NLT the 25th-calender day of each month preceding a BSA operational month during the Academic Year (AY).

(Task 5) Provide an Operations Management Plan and a Quality Control Plan, detailing the contractor’s organization, structure, management, and the program providing the services in this PWS at time of contract award to the DoDEA Regional Force Protection Officer for review and approval NLT 15 days prior to the start of each Academic Year (AY). After approval for implementation, the contractor shall submit any and all proposed changes to the approved plan for DoDEA Regional Force Protection Officer’s review and approval at least five (5) days before any changes are implemented.

NOTE: Quality control is the sole responsibility of the Contractor. Its conceptual foundation is active versus passive measures, meaning that the Contractor exerts hands-on oversight and supervision that not only ensures compliance, but also anticipates and corrects problems before they manifest themselves into deficiencies.

(Task 6) Provide a DRAFT Incident Report format [REF: Annex A-4] and as well as DRAT Training Curriculum and materials for bus driver/BSA training meeting the requirements described in Annex C-2 thru C-4; each product is due to the RFPO for review & final approval no later than 30-days prior to start of each Academic Year (AY).

(Task 7) Build, maintain, and provide controlled access to the Security Incident Database as outlined in Annexes A-4 and A-5, that becomes operational 15 days after contract award for purposes of tracking all Incident Reports (ad hoc, as occurring) route safe haven reports (semi-annual), host nation security environment reports, and analyzing data to discern trends from those data.

(Task 8) Maintain and provide monthly Operations Reports in accordance with the requirements and standards outlined in Annex B, to the DoDEA Regional Force Protection Officer, beginning the 5th day of the month following first month of services.

(Task 9) Identify all personnel requiring base access installation passes, no later than ten (10) days after notice of award.

Performance Standards and Acceptable Quality Levels (Objective 1)

The following Performance Standards (PS) apply to Objective 1:

2.1.1 Performance Standard (PS1) – Recruit, vet, hire, train, and equip BSA attendants meeting all the qualifications and personnel standards criteria specified in Annex B-2 and B-3.

Acceptable Quality Level (AQL 1) – 100%

2.1.2 Performance Standard (PS2) – Provide for all Management Plans, Training Plans, and Reports containing all the elements addressed for each in Annexes A-C, timely according the standards specified in the Deliverables Table at Annex E.

Acceptable Quality Level (AQL 2) – Accurate, complete and timely submission of all reports outlined in table at Annex E (Deliverables) with a no more than (NMT) 10% reject/resubmit rate.

2.1.3 Performance Standard (PS3) – Maintain adequate staffing of personnel to assure 50% and 100% coverage standards of Objective 2.2.1 for every scheduled school day as ordered, throughout the Academic Year (AY).

Acceptable Quality Level (AQL 3) – No less than (NLT) 50% coverage for every route and run ordered outside of Belgium and runs/routes supporting Volkel Air Base (NLT 100% coverage for runs/routes within Belgium and supporting Volkel Air Base.)

2.1.3 Performance Standard (PS4) – Develop and maintain the accessible Incident database to the standards described in Annex A-4 and A-5.

Acceptable Quality Level (AQL 4) – Database maintains (and allows controlled access

to) 100% of the Incident Reports generated during the contract lifecycle to 100% of the fidelity of the data points expressed in Annex A.

2.2 (Objective 2) Bus Security Attendant Services. (SLIN AB). BSA duties are the core of DoDEA STSSP. In collaboration with the DoDEA Student Transportation Office, assign BSAs to routes and runs and deliver daily BSA services in accordance with Annex B.

Supporting Tasks (Objective 2).

(Task 1) Provide (i.e., equip and tool) for all estimated (REF: Attach 2) BSA Surveillance Detection, Incident Reporting, Protective Standards, and Vehicle Pre-Run Security Inspection services, as described in Annex B, supporting all Daily Commute Routes and runs as ordered with estimated quantities of runs contained in the Schedule (REF: Attach 2).

(Task 2) Ensure BSA daily delivery of program services on designated routes and runs is provided as scheduled/ordered, providing for all specified BSA services to include pre-run vehicle security inspection, en route surveillance detection and pre-attack recognition.

Performance Standards and Acceptable Quality Levels (Objective 2)

The following Performance Standards (PS) apply to Objective 2:

2.2.1 Performance Standard (PS1) – Provide a minimum of 50% BSA coverage for all daily routes and runs ordered, with exception of routes and runs supporting Volkel Air Base and within Belgium, whereby one hundred (100) percent BSA coverage shall be provided.

Acceptable Quality Level (AQL 1) – 100% coverage for routes supporting Volkel Air Base and within Belgium; and NLT 50% coverage for all other routes and runs

2.3 (Objective 3) Security Training for Bus Drivers and Bus Security Attendants (BSA)

(SLIN AC).

The Contractor shall deliver security training of bus drivers in accordance with the requirements and standards at all DoDEA Student Transportation Office operations sites in the sectors. Refer to Annex C for complete requirements and performance standards.

Supporting Tasks (Objective 3).

(Task 1) Deliver BSA Trng IAW B-4, B-5, and B-7 and Bus Driver training IAW Annex C, based upon FINAL APPROVED incident report, training curriculum and materials for bus driver/BSA training (in Object 1, Task 6).

Performance Standards and Acceptable Quality Levels (Objective 3)

Acceptable Quality Level (AQL 1). BSA Trng. No less than eight (8) hours of instructional base training provided to all (100%) BSA personnel prior to start of each Academic Year (AY), and no less than four (4) instructional hours of refresher training delivered no later than the start of the 2nd semester.

Acceptable Quality Level (AQL 2). Bus Driver Trng. No less than three (3) hours of instructional base training provided to all (100%) Bus Driver personnel prior to start of each Academic Year (AY), and no less than one and one-half (1.5) instructional hours of refresher training delivered no later than the start of the 2nd semester.

3. CONSTRAINTS. Refer to Annexes A through C for constraints.

4. GOVERNMENT-FURNISHED RESOURCES. Other than the Installation/Base Access Badges described within Annex A-11, no Government-furnished property is provisioned under the anticipated contract(s). Only items considered to be incidental to the place of performance (e.g., office space, items, etc.) may or may not be provisioned, subject to technical proposals(s) awarded. Refer to Annex A for any additional Government provided resources.

5. DELIVERABLES. Refer to Annex E for tabular, summary of all anticipated deliverables.

6. ACRONYMS & DEFINITIONS.

Contract Line Item Number (CLIN) - the basic structural element in a procurement instrument that describes and organizes the required product or service for pricing, delivery, inspection, acceptance, invoicing, and payment. The use of the term “line item” includes “sub-contract line number,” (SLIN) as applicable.

Contract Discrepancy Report (CDR) – The USG’s formal process/format, normally tied into the USG’s QASP (REF definition below), that notifies the contractor of and tracks any observed quality or performance discrepancy between the contractor’s performance and the quality/performance objectives of this PWS. CDR’s are formally written and tracked on any number of official documents/forms (e.g., DD Form 1772, DA Form 5479, etc.), and require timely responses from both the contractor and USG personnel to address/resolve.

Contracting Officer (CO) – only individual with expressed authority to obligate (bind) the USG by means of entering, administering, and terminating contracts within the limits of authority delegated via a Contracting Officer’s warrant.

Contracting Officer’s Representative (COR) – qualified and trained USG employee, nominated by the requiring activity (RA) and appointed in writing by a CO primarily to perform specific technical or administrative functions on a specific contract(s); serves as the ‘eyes and ears’ of a CO to assure the USG’s best interests are protected via the terms and conditions of the contract(s) appointed. COR’s do not have authority to obligate (i.e., bind) the USG.

Contract Specialist (CS) – Contracting career field professionals without the authority (i.e.

not warranted) to enter into contracts on behalf the USG.

District Force Protection Officer (DFPO) – The principle advisor to the DoDEA District on all matters concerning Force Protection.

District Transportation Supervisor (DTS) - An employee within DoDEA who possesses supervisory authority over a given area of responsibility for student transportation operations.

Performance Requirements Summary (PRS) – a tabular listing of performance objectives and standards that provides the basis for a meaningful QASP.

Performance Work Statement (PWS) - a statement of work for performance-based acquisitions that describes the required results in clear, specific and objective terms with measurable outcomes.

Quality Assurance Surveillance Plan (QASP) – the USG’s plan to monitor the contractor’s performance, by method and frequency, all those critical areas performance required on the service contract to monitor the contractor’s performance on the contract

Regional Force Protection Officer (RFPO) – The principle advisor on all matters concerning Force Protection throughout that regions area of responsibility.

Requiring Activity (or Agency) (RA) – that office, agency, or activity that has the mission requirement for an interagency acquisition.

Student Transportation Security Services Program (STSSP) – An integrated, mutually supporting set of component functions and tasks. STSSP is comprised of Bus Security Attendants, Route Safe Havens, Security Training, Security Incident Database, and Host Nation Security Environment.

Student Transportation Office (STO) – An office within DoDEA with program execution authority over an area of responsibility for student transportation within a school complex.

Task Order (TO) - an order for services placed against an established Indefinite Delivery/Quantity (IDQ) procurement instrument; each TO is a stand-alone contract, ordered and administered according the terms and conditions of the (parent) IDQ contract.

United States Government (USG) – the representational government of the American people, as established and provided by The Constitution of the United States of America.

7. PERFORMANCE REQUIREMENT SUMMARY (PRS).

7.1 Refer to Annex D for the PRS.

7.2 QASP. The QASP is a United States Government (USG) living document that details the USG’s plan to monitor the contractor’s performance on the most critical performance objectives and deliverables under the anticipated contract(s). It shall be provided shortly after contract award, and can (unilaterally) change during the life of the resultant contract(s).

Annexes.

A. Program Management and Operations

B. Bus Security Attendant (BSA) Service

C. BSA and Bus Driver Security Training

D. Performance Requirements Summary

E. Deliverables

ANNEX A: PROGRAM MANAGEMENT AND OPERATIONS

A-1. PROGRAM OPERATIONS COMMAND, CONTROL, AND CHAIN OF

COMMAND STRUCTURE.

a. DoDEA Europe’s STSSP is centrally directed and controlled by the DoDEA Regional Force Protection Officer who is responsible through the DoDEA Chief of Force Protection. The DoDEA District Transportation Supervisor supports DoDEA Regional Force Protection Officer and is responsible for daily student transportation operations. The DoDEA Regional Force Protection Officer also receives assistance and support from the DoDEA District Force Protection Officers. Upon contract award, the Contracting Officer will furnish the Contractor the DoDEA Regional Force Protection Officer, DoDEA District Transportation Supervisor, and District Force Protection Officer names and contact information.

b. The DoDEA Regional Force Protection Officer is the STSSP program manager and the Contracting Officer’s Representative with the DoDEA District Transportation Supervisor and the DoDEA District Force Protection Officers serving as an Assistant Contracting Officer’s Representative. Upon contract award, the Contacting Officer will formally appoint the Contracting Officer’s and Assistant Contracting Officer’s Representatives and inform the Contractor of their responsibilities and duties.

c. Within three (3) days following contract award, the Contractor will confirm by formal notification to the DoDEA Regional Force Protection Officer and DoDEA District Transportation Supervisor (one each District, TBD/provided at award) the availability and readiness for duty of the assigned Program and Contract Manager the contractor nominated in its proposal. This official serves as the contractor’s principal representative for program operations and contractual matters.

(1) The Contractor’s principal representative will be fully fluent in the English language, spoken and written, and available for contact by telephone and/or electronic mail at all times.

(2) The Contractor shall appoint a temporary substitute if the Contractor’s principal representative is away from duty and unreachable for more than one business day.

(3) If the Contractor’s principal representative position becomes vacant, the Contractor shall immediately inform DoDEA and nominate a replacement within three business days. The Contractor will submit to the nominee’s qualifications and background to the DoDEA Regional Force Protection Officer and DoDEA District Transportation Supervisor to determine if they can fulfill the position.

(4) The Contractor will update the DoDEA Regional Force Protection Officer and DoDEA District Transportation Supervisor when Contractor’s principal representative or other data changes, and keep them informed of personnel changes throughout the life of the contract.

d. Schematic of the Operations Management Structure and Quality Control Plan. Provide an Operations Management Plan and a Quality Control Plan, detailing the contractor’s organization, structure, management, and the quality program providing the services in this PWS at time of contract award to the DoDEA Regional Force Protection Officer for review and approval.

(1) Operations Management Plan shall be submitted upon award and final schematic must be approved for implementation w/in first 30-days of contract award.

(2) Quality Control Plan must be approved NLT 15 days prior to the start of each Academic Year (AY).

(3) After approval for implementation of each plan, the contractor shall submit any and all proposed changes to the approved plan(s) for DoDEA Regional Force Protection Officer’s review and approval at least five (5) days before any changes are implemented. Minimally, these two plans are intended to and must address:

(a) The contractor’s management structure or chain-of-command identifying senior and middle managers and local site-level supervisors by names, position titles, telephone numbers and electronic mail addresses; and

(b) The contractor’s quality control approach assuring consistent delivery of all services required with this PWS.

A-2. DODEA TRANSPORTATION OPERATIONS. Student transportation is achieved through contracts with commercial bus transportation companies. DoDEA Europe does not own vehicles used for student transportation, nor employ drivers, or adult safety or security attendants.

a. Vehicles used by DoDEA Europe’s contractors for daily commute student transportation are European-style and manufactured models. Traditionally, U.S.-manufactured or style "yellow school buses" are not used, including no civilianized “Blue Bird” models formerly operated by U.S. military services for base shuttle transportation.

b. DoDEA Europe’s daily student transportation operations are directed from applicable district offices located on U.S. military installations.

A-3. DODEA TRANSPORTATION ROUTES.

a. Days of Operation. Daily commute routes operate on each school day of the year.

DoDEA Europe’s school year usually begins in mid-to late August and terminates in mid-June of the following year. Normally, the school year includes 180 to 183 days of instruction on a Monday to Friday schedule, excluding U.S. federal holidays, staff-only service days and traditional recess holiday periods at Christmas-New Year’s and Easter.

b. DoDEA Passengers. The number of student passengers on daily commute routes range from 12 to 45, with the average being between 25 and 45. Most passengers are comprised of mixed aged students, Kindergarten through grade 12.

c. Route Description.

(1) Daily commute routes are typically 35 to 65 minutes in duration and 15 to 30 miles (24 to 50 kilometers) in length. Many routes run in, around, or through built-up, urbanized areas, as schools tend to be located on U.S. military installations that are in or contiguous to medium to larger-sized cities and population centers. However, a substantial number of routes begin and end in rural areas and run between and through villages and towns on secondary roads that lead to schools.

(2) Daily commute routes normally make two runs: a morning in-bound to the school, and an afternoon out-bound return. A few routes also have a second one-way out-bound runs in late afternoon/early evening to return students who have participated in after-school academic or athletic programs.

(3) Daily commute routes and runs operate within a morning time frames of approximately 0600-0830; the afternoon time frame is approximately 1400-1630, with a potential for second afternoon return runs for students engaged in after-school activities (i.e., 'Activity Run' as addressed below), intermittently requiring additional BSA coverage as ordered at a 5%-15% rate compared to the daily commute BSA coverage, with typical operating hours from 1700-1830.

(4) Activity Run: Run that departs the school after 1700 (typically running ~1700-1830) to transport students who participate in co-curricular after-school activities from school to select housing area drop points. These routes operate the entire school year at all locations. These routes shall be programmed and included in the rotation for BSA coverage. Note: Specific times of individual routes and runs vary and are determined by transportation requirements that are reflected on a route schedule and itinerary sheet.

A-4. SECURITY INCIDENTS AND REPORTING.

a. Incident.

(1) Incident reports capture and document the raw, unevaluated details of security incidents (who, what, where, when, and how), observed by BSAs during pre-run bus security inspections, while en-route, and at associated bus stops.

(2) Incident reports are a combination of reports (security incident report, security situation report, and security emergency response report). The incident report will have captured all of the data previously recorded on three (3) reports.

b. Incident Report Development.

(1) Within ten (10) calendar days after contract award, the Contractor will provide a draft incident report to the DoDEA Regional Force Protection Officer and DoDEA District Transportation Supervisor for review and comment. The DoDEA Regional Force Protection Officer and DoDEA District Transportation Supervisor will furnish comments to the Contractor on the draft incident report. Within ten (10) calendar days after contract award, DoDEA Europe will furnish comments on the Contractor’s draft security situation report. Within five (5) calendar days after receipt of DoDEA Regional Force Protection Officer and DoDEA District Transportation Supervisor comments, the Contractor shall submit the final security situation report for approval.

(2) After approval and acceptance of the report format by DoDEA Regional Force Protection Officer and DoDEA District Transportation Supervisor for use in the contract's base year of operation, the Contractor and DoDEA Regional Force Protection Officer and DoDEA District Transportation Supervisor will semi-annually jointly review the report's format for any changes deemed necessary. This review shall review the incident report format will take place semi-annually before the beginning of the school year and after the winter break of the Academic Year (AY).

c. Incident Reporting.

(1) Reportable Information.

(a) Tier 1. Any unforeseen event, (e.g., minor traffic accidents, traffic, weather, delays, or bus break downs, etc.), that could alter the usual security pattern or environment; or operations security concerns. This includes en-route surveillance detection identified in Annex B

(b) Tier 2. An emergency or security situation no specifically defined, however, could endanger the life of DoDEA students, DoDEA personnel, or present a negative image of the DoD. This includes responding to and manage incidents or events that present imminent or immediate threat in Annex B.

(c) All reports shall be recorded/captured in the Incident Reporting Database (REF:

Annex A-5, A-6, and A-8], minimally containing the following data points/elements specified herein above [Annex A-4.a(1)] for primary purpose of addressing queries and follow-on trend analysis.

(2) Initial Report.

(a) Tier 1. When an incident occurs, the bus security attendant's will make an immediate telephonic report as described in Annex B, to the Contractor’s site manager. The bus security attendant's reporting of information affecting the security situation is for internal program purposes only.

(b) Tier 2. During an emergency or security related incident occurs, the Contractor will immediately contact the DoDEA Regional Force Protection Officer and DoDEA District Transportation Officer via telephone, and continue providing updates as developments occur or when requested by the DoDEA Regional Force Protection Officer and DoDEA District Transportation Officer.

(3) Written Report.

(a) Tier 1. Within sixty (60) minutes of the telephonic report, the Contractor's site managers will generate and submit a written incident report, via electronic mail to the following personnel:

1. Contractor's site manager’s supervisor

2. Applicable DoDEA school principal

3. DoDEA Regional Force Protection Officer

4. Applicable DoDEA District Force Protection Officer

5. DoDEA District Transportation Officer

6. Other personnel, law enforcement, or security control centers identified by the DoDEA Regional Force Protection Officer.

(b) Tier 2. Upon the conclusion of a security-related or emergency situation, the Contractor shall debrief the bus security attendant's involved and prepare a written report reflecting the facts and circumstances of the emergency, actions taken by the BSA to deal with it, along with a detailed time line of events.

1. The Contractor shall deliver the written emergency response report to DoDEA Regional Force Protection Officer and DoDEA District Transportation Officer via electronic mail within three hours following conclusion of the emergency.

2. If the security-related or other emergency situation continues for more than three (3) hours or if the bus security attendant's is unavailable for debriefing, the Contractor shall submit a preliminary report to be followed up by a final report when all required information becomes available.

d. Incident Investigation. Bus Security Attendants, site managers, and the Contractor shall fully cooperate with U.S. military, and local security, or law enforcement investigations, including furnishing written statements or other documentation to investigating officials. Should questions arise during this process, site managers/Contractor shall contact the DoDEA Regional Force Protection Officer, Contract Specialist, or Contracting Officer, as soon as possible.

A-5. INCIDENT REPORT DATABASE.

a. The Contractor shall establish, maintain, and keep current a central electronic file database of index and file of all host nation incident security environment reports for retrieval and research. The database and all accessibility, features, and reports will be in English. The primary purpose and function of this database is to:

(1) Maintain an active repository of incident reports to facilitate their retrieval, and to extract and document salient details of security incidents to employ the data for analytic purposes. Whereby the awarded contractor(s) query the database after each reported security incident for probable connection to a previously reported incident (i.e., searching for ‘matches’ or repeatable trends in incidents). When such trends are identified, the Contractor shall inform the Regional Force Protection Officer not later than 60 minutes after receipt and entry into the database of the security incident in question. The Contractor will respond to requests to conduct searches and provide requested information to DoDEA Regional Force Protection Officer and DoDEA District Transportation Officer;

(2) Capture and maintain all incident reports and observations in a database for follow-on query and analysis to identify trends; and

(3) Provide an exportable database, password-protected and accessed by (approximately 50 personnel) USG security personnel on 24/7 basis to address basic data queries and reports against the data elements specified in Annex A-4.a(1)

b. Within fifteen (15) business days of contract award, the Contractor shall provision a host site/engine for the Security Incident database that provides a method of worldwide, secure (e.g., USERID and password protected) USG personnel access (e.g., website, shared file access, , etc.), responsive to the purposes addressed above in this Annex [REF: Section A-5.a.(1)-(3)].

NOTE: Because the security incident database contains sensitive information relating to the security of DoDEA-Europe’s student transportation operations, its protection from compromise shall be a paramount concern and practice by the Contractor. Stringent safe-guards shall be put in place by the Contractor to protect the database from loss and/or access or penetration by unauthorized persons or entities, either from within or from the outside, so that the security integrity of the database and its contents is assured.

A-6. HOST NATION SECURITY ENVIRONMENT.

a. The Contractor shall actively and continuously monitor open-source reporting of developments and events in the host nation political, economic, and social structure as well as the overall security environment that could involve or have a negative impact on the daily operation of DoDEA Europe’s student transportation routes, runs, and stops, whether directly or coincidentally, and shall inform DoDEA Europe as deemed pertinent by the Contractor.

b. Open sources reporting are unclassified and can include print, broadcast, internet news media, and government and non-government information services and publications. Some examples of reportable information are:

(1) Threats and acts of terrorism and crime.

(2) Civil unrest, disorder, protest demonstrations and labor strikes.

(3) Expositions, trade fairs, and periodic public celebrations that generate large crowds and/or changes in normal traffic patterns.

(4) Major, long-term highway, road, and street construction that results in detours.

c. The Contractor will keep copies of these reports in the report database for future retrieval and research.

A-7. ROUTE SAFE HAVEN CRITERIA.

a. Using the definition and criteria stated in paragraph f, below, the Contractor shall formally survey the runs of designated routes annually at school year start to establish safe havens, with a follow-on validation review and report completed in connection with start of the second half of the school year.

b. This report’s content shall minimally reflect the following information:

• Name of the student transportation office operating the route and its individual runs

• Route number

• Run: identify whether AM, PM, or PM-2/late-activity

• List the run’s safe havens sequentially from start to finish, stating location in relation to the run and a brief description that readily identifies it

c. The Contractor shall deliver to the COR the first of the two (2) reports within fifteen (15) business day following the start of school year operations. The second report encompassing validation review of the first report shall be delivered to the COR within fifteen (15) business day following the start of the school year’s second semester. The COR will inform the Contractor of both operative dates on/about mid-August when the school year calendar is finalized.

d. The Contractor shall monitor routes and runs during the school year and revise and resubmit affected parts of the reports as needed to reflect changes in existing routes and runs or the addition of new routes and runs.

e. The Contractor shall ensure bus security attendants are well versed in the routes, runs, stops, and safe havens and that they are immediately briefed on any changes that take place during the school year.

f. Route Safe Haven Criteria. A safe haven is defined as a place that will generally afford at least fifteen minutes of cover or protection until first responders arrive. The concept is to seek cover or protection by taking shelter in a public place or facility among other people as to deter the threat of attack. Safe haven selection shall consider the following factors:

(1) Reachable within a short travel time, meaning within five to ten minutes driving time from the point on the route where the emergency takes place.

(2) Accessible, meaning open and operating in the time frame it will be required.

(3) Well-lighted and with sufficient space to park the bus safely while awaiting first responders.

(4) Examples of safe havens include:

(a) A full-service stop on a major highway.

(b) A host nation public safety or emergency facility (i.e. police and fire stations, ambulance and rescue services and hospitals).

(c) A host nation or U.S. military installation.

(d) A host nation school.

(e) A host nation shopping complex, factory or industrial complex or facility.

A-8. MONTHLY OPERATIONS. The Contractor shall prepare a monthly report that summarizes operations activities and events. The Contractor shall deliver monthly reports to DoDEA Europe within five (5) business days following close-out of the reporting month. Main sections of the report shall include:

a. Personnel: A recruiting, screening and vetting; hiring, base training, and equipping;

refresher and/or in-service training; quality control and oversight of personnel performance, including behavior, conduct or discipline problems and remedies applied; and resignations or terminations.

b. Operations: Implement quality control measures to assess or monitor overall effectiveness of delivered services and the results; deficiencies found in delivery of services and remedies applied; results of reliability tests of bus security attendant's communications capability; index of security incidents, situation awareness, and emergency response reports; and plans and objectives for the following month

A-9. CONTRACT MANAGER.

a. The contractor shall appoint a Primary and an Alternate Contract Manager who shall be responsible for the performance of work at each location. The contractor shall notify the DoDEA Regional Force Protection Officer and DoDEA District Transportation Officer in writing of the appointments within 5 business days of contract award or prior to any replacement personnel assuming these duties.

b. The contract manager or alternate(s) shall have full authority to act for the contractor on all matters relating to daily operations of this contract.

A-10. PERSONNEL SUITABILITY. The Contractor shall select for STSSP positions only the highest caliber personnel from the pool of those deemed suitable by reason of screening and vetting. The Contractor shall not waive or grant exception to the personnel qualifications, requirements, and standards enumerated in Annex B. The Contractor shall certify to the DoDEA Regional Force Protection Officer and DoDEA District Transportation Officer in writing that each person selected for a STSSP position has been screened, vetted, and found to meet all qualifications, requirements, and standards in accordance with the PWS. This certification shall list the person’s name, intended STSSP position, and duty location. The DoDEA Regional Force Protection Officer and DoDEA District Transportation Officer will hold the Contractor accountable for the accuracy and validity of such certifications.

a. The Contractor shall screen and vet applicants for STSSP positions according to the protocols set forth below. STSSP positions covered by the screening and vetting protocols include BSAs, local site-level supervisors, support personnel, and managers. Contractor administrative staff members who support STSSP but have no operational role may be excluded.

STSSP screening and vetting protocols include the following steps:

(1) Applicants shall be screened as follows: through personal interviews; examination of documents submitted as proof (i.e. citizenship, education, military service, and certification of first aid training); independent interviews of past/current employment and character references;

and testing as deemed necessary to substantiate claimed capabilities (i.e. language skills).

(2) When examining documents submitted as proof, the Contractor shall ensure that each document is authentic, having been issued by competent authority, and bearing such proofs as printed serial numbers, official stamps, signatures, and logos as may be found only on legitimate documents.

b. Applicants shall be vetted through background investigation to confirm the life-long absence of unfavorable and/or disqualifying information arising from military service, employment, and/or as contained in criminal and security records. The method of conducting background investigation is left to the Contractor, but it shall address directly the areas of interest specified. The Contractor shall engage checks of host nation police and law enforcement criminal records to substantiate the life-long absence of arrests, convictions or other indications of involvement in criminal or seditious activities.

c. When engaging checks of host nation police and law enforcement criminal records, the Contractor shall ensure that the scope of the check extends to include both local and national-level files and records.

d. The Contractor shall document applicant screening and vetting and make such files and records available to the DoDEA Regional Force Protection Officer and DoDEA District Transportation Officer for inspection upon request.

A-11. ACQUIRING AND MANAGING U.S. MILITARY INSTALLATION ACCESS

PASSES. The Contractor shall coordinate with the cognizant Transportation Office for information about local requirements and procedures for acquiring U.S. military installation access passes for contractor personnel. Installation requirements, procedures, and processing time can vary considerably, it is critical the Contractor initiate such actions at the earliest possible time. The DoDEA Regional Force Protection Officer and DoDEA District Transportation Officer will act as the sponsoring agency for acquisition of installation access passes for contractor personnel.

a. U.S. military authorities control the process and determine who may hold a U.S. military installation access pass.

b. Possession of a valid U.S. military installation access pass is mandatory for all BSAs and local site-level supervisors contractor personnel whose assigned STSSP duties require regular, continuing daily installation access. Such personnel shall not begin STSSP duty until the mandatory installation pass has been issued. Continual possession of a valid U.S. military installation access pass is prerequisite to the performance of STSSP duties in the capacity of BSAs and local site-level supervisors. If U.S. military installation authorities deny or revoke a pass, the affected contractor employee is automatically disqualified from STSSP duties.

c. Possession of a valid U.S. military installation access pass is optional for contractor management personnel, being dependent on how frequently they may have reason for direct contact with DoDEA Europe officials. Such officials can always sign in contractor management personnel when the occasion arises. When deemed necessary, DoDEA Europe’s program manager will assist contractor management personnel in the acquisition of an installation passes.

d. If an installation access pass expires, is damaged, or lost, the Contractor shall suspend the employee from performance of STSSP duties. That employee shall not be returned to duty unless the installation access pass has been reissued.

e. The Contractor shall report expired, damaged or lost installation access passes to the DoDEA District Transportation Officer and DoDEA Regional Force Protection Officer immediately following discovery of expiration, damage, or loss. The DoDEA District Transportation Officer will inform the issuing installation and facilitate acquisition of a replacement pass if the issuing installation concurs.

f. If contractor personnel holding installation access passes are terminated, resign, or retire, the Contractor shall immediately collect the employee’s installation access pass for turn-in to the STO within twenty-four (24) hours. No employee shall be permitted to depart with the installation access pass still in his/her possession. Installation Passes issued to personnel are controlled USG Property, and at end of term of any employee, contract, or routine pass expiration, all passes must be accounted and returned to the USG through the COR.

g. Installation access passes held by BSAs and site/area managers (field level supervisors) and support personnel shall be collected and turned in to the cognizant DoDEA District Transportation Officer within forty-eight (48) hours following the last day of operations in the school year or at any time as directed by DoDEA Europe. The DoDEA District Transportation Officer will return such passes to the Contractor or facilitate issuance of new passes for the next school year’s operations.

h. Contractor management personnel holding installation passes may retain them over the annual summer operations hiatus to facilitate performance of STSSP-related duties. However, should DoDEA Europe not exercise an annual contract option or terminate the contract for any reason, then installation passes held by contractor management personnel shall be turned in to DoDEA Europe on or before the end-date of the option or contract termination date.

A-12. EQUIPAGE. The Contractor shall supply BSAs all equipment required for performance of duty, train them in its use, and ensure through periodic inspections that the equipment is serviceable and that BSA operating skills are current. The Contractor shall include the mandatory items in the inventory of BSA equipment listed below. In addition, the Contractor will supply BSA with any equipment required by host nation laws.

a. Vehicle Security Inspection Mirrors and Flashlights. The Contractor shall choose a commercially available model that affords capabilities to extend the mirror’s reach to observe fully the interior of vehicle compartments, wheel wells, undercarriage, and roof; and illuminate and ensure visibility in places that natural light does not penetrate and/or during hours of low ambient natural light or darkness.

b. Communications Capability.

(1) The Contractor shall equip BSAs with the capability for reliable, mobile, two-way communications between the BSA and the contractor’s local site-level supervisor, other BSA’s on route, the Regional Force Protection Officer (RFPO), District Force Protection Officer (DFPO), and local law enforcement and emergency response officials. The Contractor shall ensure the equipment selected for BSA use can be programmed for one button dialing of emergency numbers, such as host nation police and fire/rescue first-responders; and can be located by host nation police, DoDEA, and applicable military service personnel by tracing GPS coordinates.

(2) The Contractor shall implement this requirement by use of commercially available cellular “Smartphone” technology and its equipment, but also requiring no adaptation or modification beyond programming for operational use. The equipment should be self-contained, portable, self-powered and requiring no external connection to vehicles so that it can be used by BSAs on any route or run. Respond to and Manage En-Route Incidents or Events that Present Imminent or Immediate Threat.

(3) The Contractor shall be fully responsible for implementing, operating, maintaining, testing and sustaining BSA communications capabilities, including provision of all equipment and service carriers.

(4) The Contractor shall ensure that BSA communications capability is available and reliable at all times so that when called upon under any and all circumstances the capability can and will deliver. In that regard, the Contractor shall schedule and conduct regular, periodic tests of BSA communications capabilities sufficient to support confidence that the capabilities are functioning in good order and report the results, to include any identified dead zones. In addition, DoDEA Europe may, at its discretion, order reliability tests at any time to the extent it deems necessary.

A-13. ESTIMATED BUS SECURITY ATTENDANT REQUIREMENTS.

a. The table below is a planning estimate of requirements for BSA by student transportation office operations site.

b.. DoDEA-Europe’s student transportation operations are not static, but a dynamic undertaking reflecting changes in school enrollment as students come and go and changes in the force structure and demographics of U.S. military installations in DoDEA-Europe’s area of responsibility. During a given school/contract year, fluctuations within a ± 10% –15% range may occur.

c. The Government may increase or decrease BSAs requirements either over/under 10/15+ percentages due to any future changes in Force…